Grammarly

Initial Business Response / [redacted] (1000, 6, 2014/09/17) */ To whom it may concern, We note from our records that a full credit has already been issued to satisfy the customer's request Please let us know if you have further questions or comments Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2014/11/25) */ To whom it may concern, We note from our records that the customer's request has been already addressed through the Grammarly helpdesk on Nov 21, Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/12/01) */ I have received a refund from the companyI got this notification after I sent in this complaintThank you for your help! [redacted]

To whom it may concern, Per your request, your subscription associated with the email, [redacted] , has been canceled and ten renewal payments starting February have been refunded, as an exception to our ToS [redacted] )Please note that it may take up to days for the refund to appear on your credit card statement unless you paid with PayPal For your reference, here is an excerpt from our Terms of Service and License Agreement: “Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term.” “This Agreement shall continue until you cancel your subscription or until terminated by GrammarlyYou may cancel your subscription at any timeView cancellation instructions at [redacted] If you cancel after your subscription renewal date, you will not receive a refund for any amounts that have been charged." We appreciate your patience and assure you that the refunds have been processed Please do not hesitate to contact us if you have any questions, comments, or concerns Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/10/14) */ To whom it may concern, The [redacted] 's request has been satisfied and the refund had been issuedThe [redacted] didn't realise there would be a charge after the 7-day free trial Please feel free to contact us with any questions, comments, or concerns you might have Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ To whom it may concern, Our records show that the customer's request has been already satisfied the the Grammarly support helpdesk Please feel free to contact me with any questions or comments you might have Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ To whom it may concern, Our records show that the [redacted] 's request has been satisfied through the Grammarly helpdesk Please do not hesitate to contact us with any questions or comments you might have Best regards, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ To whom it may concern, Thanks for contacting Grammarly The Manage Subscription is located under the Subscription tab Per your request, your subscription associated with the email [redacted] @hotmail.com has been cancelled and the payment refundedPlease note that it may take up to days for the refund to appear on your statement Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing Please do not hesitate to contact us with any additional questions or concerns Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ To whom it may concern, We note from our records that the customer's request for cancellation and refund of their second subscription has been already addressed via the Grammarly helpdesk earlier today Please let us know if you have additional questions or requests Best regards, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did issue a refund

To whom it may concern, We offer you the opportunity to opt out of marketing and certain other Grammarly emailsTo opt out, open any email from Grammarly, navigate to the bottom of the email, and click Unsubscribe from mailing list Additionally, our records show that Grammarly's customer service representative has already assisted with removing the name and email address from the mailing listYour first welcome email to Grammarly is dated Nov 14, when you downloaded the Grammarly browser extension Thank you for your patience, The Grammarly Team

Final Consumer Response / [redacted] (2000, 6, 2014/12/16) */ Grammarly has provided me with a refund

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ To whom it may concern, Our records show that the PayPal e-check payment was reversed by PayPal to credit the [redacted] 's account on January 20, Please accept our apologies for the delayed response via [redacted] .grammarly.com Please let us know if you have any other questions, comments, or requests Sincerely, The Grammarly Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if in fact, I received a full refund as they state in their message.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ To whom it may concern, Our records show that the customer's request has been satisfied through the Grammarly Helpdesk earlierThe consumer has had two email addresses registered with Grammarly and inadvertently used the wrong login Best regards, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/01) */ This matter has been resolved by the merchant

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ To whom it may concern, The Grammarly customer service representative responded and voided the entire payment on Feb 26, The buyer was under the impression that Grammarly offer 10-day free trials "Hello [redacted] , My name is ***, and I'll be happy to assist you today All membership plans offer a 7-day free trial period I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment)Your funds should be released and be available to you soon if you review your updated credit card statement, there will be no settled payment for Grammarly Your subscription associated with the login: [redacted] @gmail.com has been canceled (Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing) Please feel free to contact me with any questions or comments you might have Best regards, ***" Please let us know if we can assist further Sincerely, The Grammarly Team

To whom it may concern, We've conducted an investigation of the transaction in question and cancelled the active payment profile in PayPalPlease note that this action cancels all future payments as well as the outstanding (unpaid) balancePlease rest assured that no charges will be applied Please do not hesitate to contact us with any questions, comments, or requests you might have Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ To whom it may concern, Our records show that the request has been addressed earlier through the Grammarly helpdesk Please let us know if you have any additional questions Sincerely, The Grammarly Team

Final Consumer Response / [redacted] (2000, 6, 2014/09/13) */ They said, so we will refund your initial payment as a gesture of goodwill

Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ To whom it may concern, The issue has been addressed and corrected earlier through the Grammarly helpdesk Please let us know if you have additional questions or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ To whom it may concern, We were able to locate the transaction in question by the [redacted] 's full nameIt appears the account has been mistyped: ***@comast.net Full refund has been issued on Aug 15, It may take up to business days to show up on your card statement We were unable to locate any [redacted] email from [redacted] @comcast.netYou can reach Grammarly's 24/ [redacted] service at http:// [redacted] .grammarly.com Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund but wished someone would have just helped meI liked the program and really wished to keep itI just wanted to get logged inWhile it does appear to be an easy fix because of a typo, it would have been nice to have someone just help meI'm quite surprised to hear that no one received my requestAgain, I wished to have kept the service rather than a refund but do appreciate the refundThank you

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ To whom it may concern, Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been refundedIt may take up to days for the refund to appear on the [redacted] 's statement Please let us know if you have any other comments or requests Sincerely, The Grammarly Team