Gold's Gym

Review: I went to Golds Gym to get a gym membership I explained to the sales rep that I would be enlisting in the Army and would be going to boot camp in January 2014. The rep signed me up for a regular membership and not a student membership. I went to gikds gym telling them I need to cancel my membership. Golds gym said I had to conact ABC Financial their billing company and they also said they wouldput a note in the system about cancelling my memebship. I contacted ABC Financial they said I could not cancel I could only freeze my account and I needed to send it in writing that I wished to freeze my account. I did that and my account in currently fozen. My mom called and wanted to cancel my membership for me and they said she could not because boot camp was not an acceptable reason for cancelling the membership. Im am currently in South Carolina and will continue my technical training in Virginia.Desired Settlement: Cancel my gym membership / automactic renewal

Review: I had signed up for personal training through [redacted] Fitness at Gold's Gym in [redacted] in May of 2013. When I signed up, I did not receive a copy of the contract. At the time, [redacted] Fitness was new to Gold's Gym and seemed to be unorganized and lacked structure. With this being said, I never received a copy of my contract. As [redacted] Fitness developed, there seemed to be policies, rules, etc. that were added on as the owner, [redacted] saw fit.

The program boasts of a combination of personal training and meal planning. I had requested a meal plan several times and was not given one. First, I was told that my trainer didn't have computer access, then I was told that **. [redacted] was the only person who could access them and he was at another location, and finally I was told that it would be emailed to me. I never saw the meal plan, depsite it being included in the plan that I was paying for.

As I noticed a new sign hanging in the gym offering a 30-day money back guarantee, I suggested that I may be eligible for some type of compensation, as I was not getting what I paid for. **. [redacted] was not present in the building at that time, but I can only assume that he was told by other trainers of my dis-satisfaction w/ the service. Instead of addressing me personally and professionally , **. [redacted] handled the situation by having my trainer call and "terminate" me from the program. As a "professional" company, I would have expected to be asked how my experience with [redacted] Fitness could be improved rather than "terminated" from the service that I am paying for.

I had $80 withdrawn from my account monthly by [redacted] Fitness for four sessions. At the time that I was "terminated," I had only participated in three of those sessions. I asked **. [redacted] to credit my account for the final session and was told "you're not getting your money back." He also seemed to think he was doing me a favor my not charging me a cancellation fee. I shouldn't be charged a cancellation fee for a service that I was "terminated" from.

I then spoke to the Gold's Gym [redacted]. Manager, Christian and was told that he would address this with "Corporate" and get my money refunded. It has now been several weeks and after several follow-up phone calls to him, this issue has not been settled. I also wrote an email compliant to Gold's Gym on September 18, 2013, to which I haven't received a reply. I've searched the Internet for Gold's customer service numbers and have been unsuccessful.Desired Settlement: I would like my account to be credited for the $20 that I paid for the final session that I did not receive.

I signed up for a membership in September of 2014. At the time I signed up the person who was walking me through the process told me that I would be required to sign a 1 year contract. At that time I asked if there was a cancellation fee and was told no. I asked if I could cancel at any time without a penalty and was told yes. I then asked why they would make me sign a 1 year commitment if there was no penalty to cancel before and was told, "It's just something they do". My friend who was already a member at the gym was with me that day and even confirmed he was told the same information when he signed up. I was also told that if I wanted to add tanning to my membership it would only be 5$ a month, so I went ahead and added it. I never really took advantage of the tanning, but wasn't going to remove it in case I wanted to use it every once and awhile. After the first of the year (2015) I went to the gym to work out and was told by the front desk attendant that tanning was raised from 5$ to 20$. I asked them to remove the tanning from my membership at that time. Assuming that people do their jobs I never checked back in about this and figured my membership would be reduced by 5$ from then on out. In May I accepted a job that requires me to be in Virginia the majority of the time. So I no longer use the gym in Harrisburg, PA. At some point my debit card was shut off due to my pin being stolen and I was given a new one. At which point I received a letter in the mail from ABC Financial Services that I owed my monthly membership, a processing fee and a late fee (my normal dues were 31.50$, they were asking for 60$). At this point I tried contacting the GM who initially signed me up. However, like most gyms and their horrible turnover rates, this gentleman was no longer available. I asked for the name of the new GM and proceeded to send him an email explaining my situation. He asked me for proof that I had moved which I could not provide. My sister lives in Virginia and I still have all my mail and information in PA. The job is temporary and I do not intend to fully move at this time. So then he proceeded to tell me that I could either have someone take over my membership or I would be forced to buy out my own membership. Which would mean I would have to pay every month that is left a total of 94$. First of all let me back up for a second. When I originally signed up I was never given a copy of the contract until AFTER I signed it. The person who signed me up stood there behind a computer and TOLD me what I was signing for. Then once I had already signed, a copy was printed out and sent with me. I was also never told that I would be signing a contract with ABC Financial Services. This is key to understanding who you are dealing with. When you sign a contact with Gold's Gym, you aren't agree to do business with them, you are agreeing to do business with ABC. (I worked for LA Fitness and part of my job was to call people to let them know that they had missed a payment or that we did not have a current form of payment on file. However, if you missed a payment or did not pay, they didn't have some company come after you for missed membership fees while they stacked on "service fees" and "late fees". As soon as you decided you wanted to come back to the gym they just asked that you update your info and pay for that month.) Also let me remind you that I was told when I signed up I could cancel at any time without any penalty. I understand that I was then handed a contract that explained all this and shame on me for not reading it. But lets be honest here, who does? I expect that when I am dealing with someone who works for a business that you are doing your job to make sure I am fully aware of what I am signing up for and in to. Also let me remind you of the whole tanning situation. The entire time I was told I could not use the tanning unless I paid 20$ they never removed this from my account and I was still paying for it. The gentleman who is currently the GM at the Chambers Hill location did state that he could waive the fees I incurred since they never removed the tanning. However, I then was confused as to how he had the power to override the fees but he couldn't override the fact that I didn't have proof I moved. If ABC controls every aspect of the agreement, I am not sure how he is able to pick and choose what he can and cannot do for me. At the end of the day I now either have to find someone to take over my membership or I have to go pay for a gym I no longer intend to use before my next due date. He did state that they had some bad apples in the club that weren't doing their job correctly and they are trying to change things around and that is great. However, this still doesn't fix the fact that whomever you previously had working for you did NOT do their job and now I am stuck because of lofty information I was given because Gold's doesn't know how to train their staff correctly. I also had my sister sign up at this location and she was told the exact same thing as I was and now she doesn't use the gym anymore and is also stuck with this ridiculous membership. I typically do not stay in one place for more then a year and I hate committing to things when I don't know where I will be or what I will be doing. So had I known I was signing into a 12 month commitment that I would have to pay a penalty for canceling early, I would have never done it. Since they are incapable of doing their jobs I wanted to share my story so other people don't get stuck with this junk too. I have to say the new GM is doing his best to work with me, but honestly if you know you had a problem in the past, why wouldn't you try to work a little bit better with someone who is suffering the consequences of it now?

Review: On May 15th I sent a letter to Gold's Gyms cancellation company whom deals with the finances. I had called the gym prior to cancel and was instructed that I needed a written letter sent to [redacted] services (case number . This letter hit the mail box by the 15th and I'm sure was mailed around the 16th or 17th. My membership was canceled to the gym as far as me using the gym, but since the cancellation they proceeded to withdraw money from my husband's account which was previously attached. Not using this account regularly it went unnoticed until 7/25/13 when I called again and was told the letter was never received. The very next day I sent another copy certified mail and was told they will still charge us one more time. They charged us $19.00 on May 22nd 2013, $19.00 on June 22nd 2013, and $26.00 on July 22nd 2013. They proceed to tell me that there is no way to refund our money and that I will also be charged another $19.00 by the end of July 2013. While dropping off the letter at the post office the mail person giggled as I handed over my letter stating you wouldn't believe how many people have to re-send these letters to get their accounts cancelled and settled. "let me guess they never received your letter, Golds Gym right?" he proceeded to tell me. I know [redacted] was sued for something very similar, I'm just looking for my money back and to walk away. There is obviously something fishy going on here and needs to be called out. Thank you.Desired Settlement: My desired outcome would be to have everything from May 2013 and on, refunded back to the debit card from which it came and they still have on file. I would then like them to destroy my personal information they have on file pertaining to my debit account. I feel that the customer service needs called out by a high power. Many Thanks!

Review: Membership period 8/01/2012 - 8/01/2013. Spring 2013 transferred membership from [redacted] branch to [redacted] (both facilities have same owner). June 2013 filled out form at [redacted] branch to cancel membership to be effective 8/01/2013, after waiting 12 mos. per company policy. July 10, 2013 called [redacted] in accounting ([redacted] branch) and was assured I had done everything required and would see no more debits from my bank account for dues. However, dues were debited from my account in August and September ($20 ea for a total of $40). After phone calls (2) to [redacted] in [redacted] and messages left (2) for the [redacted] branch manager, I have not received a return phone call from anyone at either facility to let me know this has been taken care of. As of today, 09/16/13 my account has not been credited the $40 that I am due.Desired Settlement: Immediate deposit into my bank account of $40 charges for dues collected in error.

Business

Response:

Response:

1. **. [redacted] cancelled her one year contract at the [redacted] VA Gold's Gym effective 06/30/2013. 2. **. [redacted] signed a new one year contract at the WV Gym, LLC (another franchise of Gold's Gym) on May 1, 2013. 3. **. [redacted] was not charged by the WV Gym until 07/01/2013 after the charges from the [redacted] VA charge stopped. 4. The General Manager, [redacted], repeatedly called her to try and get her into the WV Gym, LLC to no avail. 5. There was no contact between **. [redacted] and the WV Gym on 08/07/2013. 6. **. [redacted] did call on 06/28/2013 to discuss cancellation because she was too busy to come in. [redacted] stated he would talk to the general manager. 7. The general manager, [redacted] called her back and left a message. 8. **. [redacted] used the gym on 09/12/2013. 9. To avoid further conflict, the WV Gym, LLC (a Gold's Gym franchise); has agreed to cancel her contract early and 10/01/2013 was her last payment. No refund will be issued though because **. [redacted] signed a new one year contract and, technically, is liable for payment for a minimum of eight more months. Her signed contract is on file at the WV Gym, LLC.Sent on: 10/15/2013 1:00:47 PM

Review: Since June 2014 I have tried numerously to cancel my tanning from Gold’s Gym. I have initially canceled at this Gym and when they proceeded to take out more money than authorized (I have a gym membership allotment) I called the Gym in [redacted] and they stated that it will be corrected and I can see the manager for the refund of money that they took out for the tanning. This didn't get resolved so I spoke with Gold’s gym in [redacted], VA to handle the situation because they are independently owned by the same person. The gym staff in [redacted] told me to fill out the form again which I did and the gentleman stated that it will be processed and corrected by Monday which was about two days from when I filled out the form. I waited about a week to follow up and it STILL was not corrected. I spoke with another staff member at the [redacted], VA Gold’s Gym and he assured me that it will be corrected and gave me a number to call so I can get reimbursed for the money they have been taking out since June. It is now mid-august and I checked my bank account summary and the money is STILL being taken out. I have exhausted all options with Gold’s Gym and need this issue to be rectified. I am former military but am not retired. I just honorably discharged in March after completing 10 years. I don't feel like I am being treated fairly and they all seem to be passing me off to the next person as if I will just forget about it. Please help me rectify this issue.Desired Settlement: I would like a full refund of the money they took out for tanning that I have not used since June as well as canceling my membership with them because I do not like the way they run their business.

Business

Response:

9/10/14, Will send response ASAP.

Review: My husband and I are members of Any1 Fitness and we recently wanted to sign up again for another membership since ours was getting ready to expire. They offered a $9.99 membership and $19.99 membership. The more expensive VIP membership includes classes and tanning as well as use of certain areas in the gym such as heavy weights, women's area and the theatre room. The $9.99 membership you can only use the cardio equipment and light weights. Apparently this went into affect on August 1, 2015 but we were never informed of this nor are there any signs that certain areas are for VIP members only. I asked when a monitoring system would be put into place to ensure that only VIP members were using the certain areas that they paid for to use. They said there is not a monitoring system in place that they just know who should be using what and that they trust the members would use the honor system. I believe this is a scam to get people to buy the more expensive membership.Desired Settlement: I want this to be looked into and find out if this is allowed.

Review: I signed a contract and paid it in full via check. the next month I noticed they were withdrawing (without my consent) a ten dollar a month charge. when I tried to rectify this at the gym, they told me to talk to the gym's owner or the the financial institution [redacted] about it. I went to my bank and filed a dispute. Then I called [redacted] and they told me to email them, now [redacted] is harassing me about money I don't even owe. As I said, I paid the year membership in full with a check which they cashed.Desired Settlement: They need new contracts, an accessible person to contact when there is a problem, and they need people AT the gym that know what is going on. They don't specifically say they are going to withdraw money from your checking account, they just do it. They also need to outline very clearly and specifically what they are charging us for at the outset.

I was signed up for automatic payments using my credit card without my knowledge.I signed up for a membership on [redacted] with Gold's Gym. I pre-paid for 5 months and was under the impression I would make monthly payments after that if I chose to continue. When asked for payment I provided my debit card. Unknowingly the employee used my debit card information to sign me up for automatic monthly debit payments. When asked to sign the electronic paperwork I was told I was signing the membership contract and not an authorization form for automatic debit card payments. I unfortunately discovered this is what had happened when I recieved a letter from a collections agent stating I owed [redacted] for failure to pay and late fees. My original debit card had been cancelled due to fraudulent activity on it. Now I must decide if I want to pay the bill so my credit is not affected or hope that Gold's Gym recognizes this is a devious practice for getting payment and is not fair to the average person.Desired SettlementI had pre-paid for 5months of using their facility. The [redacted] that they are requesting I pay is for 3-4 months after what I had paid because I had been automatically enrolled in their eft payment program without my knowledge. I do not think it is fair for them to expect this payment as it was made in a decieving fasion for services which were never accepted or requested. I would like the [redacted] bill to be dropped.

Golds gym website clearly states FREE 7 day trial pass [redacted] FREE class. WAS NOT FREEGolds gym website clearly states FREE 7 day trial pass [redacted] FREE class. I called in the morning to make sure I could use it and rearranged my plands to attend this Zumba class to decide if I wanted to continue with Golds gym. When I arrived after picking up two of my friends with free trial passes ** accompany me, they told me we could not do anything without paying for a membership first because it was a "liability issue". The 7 day FREE trial just means that if you are unsatisfied after the 7 days then you will recieve your money back. That is NOT FREE!Desired SettlementGive me a FREE membership!

The assistant manager was rude, said that all [redacted] are the same and dont pay, I went a couple of times, tried to cancel and they Said no proNot only I was racially insulted but when I went there to cancel the account after a couple of days they said they didnt had any info and that I wouldnt get charge, a year after they call me and say I owe them moneyDesired SettlementI want the diference betwen the fee of cancellation and what I paidBusiness Response Mr. [redacted] signed an agreement for a [redacted] Family Plan membership with a 12-month commitment on [redacted] This membership also includes an annual maintenance fee of [redacted] which is billed on [redacted] of each year. He paid for the initial enrollment fee and first month at the time of his sign-up.Mr. [redacted] used his gym membership on 14 occasions over the first 30-days, beginning on [redacted] Mr. [redacted] last check-in at Gold's Gym occurred on [redacted] 2014 at [redacted] am. Mr. [redacted] used the gym for a period well beyond the 3-day Buyer's Right To Cancel period required by law. Mr. [redacted] membership invoices were unpaid beginning with the first invoice dated [redacted] 2014. All subsequent months went unpaid until Mr. [redacted] membership was canceled for collections reasons on [redacted] 2014. In addition to Mr. [redacted] membership dues of [redacted] a late fee of [redacted] was automatically attached for each unpaid invoice eight days after the invoice was due. Gold's Gym's policy regarding early termination of a membership agreement is that the member pays either the remaining balance of the unpaid portion of the agreement or a [redacted] Early Termination Fee, whichever is less. We do not allow cancellations to be made by phone or fax but we do permit cancellation requests in person or by registered mail, both methods requiring the signature of the member in order to be processed. The membership's invoices must be current for a cancellation request to be processed.Mr. [redacted] never submitted any cancellation request, nor did he initiate any attempt to resolve his past due status at the gym until he was contacted by a third-party collections agency for the full balance of the agreement's entire term, plus those late fees which accrued up until the account was terminated for collections reasons. Mr. [redacted] did not respond to any attempts by the gym to contact him by mail or by phone.In our attempt to assist Mr. [redacted] on Wednesday, [redacted] 2015, rather than charge him for the entire balance owed, totaling [redacted] as the collections agency requested, the gym offered, and Mr. [redacted] paid, a settlement of [redacted] This settlement reflected unpaid membership invoices from [redacted] through [redacted] 2014 in the amount of [redacted] plus late fees in the amount of [redacted] each for [redacted] - [redacted] plus the unpaid annual maintenance fee invoice billed on [redacted] and the late fee for that annual maintenance fee, again, [redacted] Gold's Gym waived all eight unpaid invoices which were part of Mr. [redacted] original membership term following the collections cancelation on [redacted] 2014. Mr. [redacted] payment of the settlement amount indicated to us that he recognized he owed us the balance due and that we were providing him with a reduced settlement amount compared to the amount he agreed to pay Gold's Gym when he signed the membership agreement. Gold's Gym contends that it should not be obligated to refund the difference of the collections settlement and the Early Termination Fee because Mr. [redacted] did not make any effort to cancel the agreement prior to the end of the initial term. He did not make any attempt to bring the account current after his initial sign-up was processed. He did not respond to the gym's attempts to contact him. This was a severely past due account. Letters were mailed to Mr. [redacted] by our billing department and no response was received.In response to Mr. [redacted] complaint about being insulted with an ethnic slur, Mr. [redacted] had no reservations about his own language, having called called our Assistant Manager a vulgar, sexually explicit name. I do not believe that my Assistant Manager, even after being called a [redacted] made the comment that Mr. [redacted] alleges. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was no contacted until[redacted] 2015 about all this, on my last day on the gym more than a year ago. I tried to cancel my subscription and was told they coulnd find the paperwork. They never tried charging me to my card and never contacted me. They had my phone on file because they gave it to an collection agency. Why dindnt they contact me? They waited until it was way past due and reffered it to a collectiin agency before attempting to reach me. Plus the Assistant Manager that pick up my call was rude and after I said I moved from [redacted] she said "you are all the same, you owe us and you have to pay" and then she hang up, deniying me to talk to a next level manager or to the owner. I had to call again to pay because she hang up on me while I was talking. This has been the worst case management I have ever seen.Final Business Response As the [redacted] of Gold's Gym of [redacted] and in the hopes of resolving this issue, I would be willing to meet with Mr. [redacted] to offer a personal apology for any unprofessional comments that may have been made by one of my employees to Mr. [redacted]. I would also be willing to allow Mr. [redacted] to have a one-year membership at Gold's Gym which would include full cross-club access at our [redacted] and all other locations as well as [redacted] If Mr. [redacted] does not feel comfortable using our facility in [redacted] he would be able to fully utilize any others in our ownership group. The value of the membership adjustment would exceed the difference between the amount Mr. [redacted] paid in collections fees and the cost of an early termination fee, which he requested. If Mr. [redacted] would find this compromise acceptable, I am happy to execute this action for him immediately.

I recently received a notice of collections for a membership to Gold?s Gym of Westborough MA (Gold?s) in the amount of [redacted] I consider my membership canceled and paid in full.I canceled my membership during the month of [redacted] 2014 and do not believe the charges being levied are warranted. In [redacted] 2014 I called Gold?s to cancel, I was told the only way to cancel was in person. I went to Gold?s and informed the desk employee I was canceling my membership. The Golds employee would not accept my cancelation; they told me the owner needed to be present in order to cancel. The employee at the desk was unable to provide me with the hours that the owner would be present but instead had me leave my phone number in order for the owner to call me back. The owner never called me back. After a few days I began calling Gold?s, each time I was told the owner was not currently in the gym and they could neither provide me with a time they would be nor provide me with a phone number I could reach them at. I stopped by Gold?s two additional times, and was rebuffed in both of these attempts to cancel as well. During my last conversation with a Gold?s employee, I informed them that after making multiple attempts to cancel ?their way? I was going to cancel my credit card and consider my membership closed.Thank you,[redacted] XXXXXCC: [redacted] XXXXXOffice of the [redacted] XXXXXDesired SettlementI believe Gold?s is behaving in a fraudulent manner by not allowing members to cancel their memberships. Please acknowledge that my membership was cancelled effective[redacted] 2014 and that no further charges are due from me to Gold?s,Business Response To whom it may concern, after reviewing [redacted]'s account we will process the cancellation at no balance as of [redacted] as requested. We apologize for any inconvenience.Thank you,[redacted]Golds Gym of Westboro

The assistant manager was rude, said that all [redacted] are the same and dont pay, I went a couple of times, tried to cancel and they Said no proNot only I was racially insulted but when I went there to cancel the account after a couple of days they said they didnt had any info and that I wouldnt get charge, a year after they call me and say I owe them moneyDesired SettlementI want the diference betwen the fee of cancellation and what I paidBusiness Response Mr. [redacted] signed an agreement for a [redacted] Family Plan membership with a 12-month commitment on [redacted] This membership also includes an annual maintenance fee of [redacted] which is billed on [redacted] of each year. He paid for the initial enrollment fee and first month at the time of his sign-up.Mr. [redacted] used his gym membership on 14 occasions over the first 30-days, beginning on [redacted] Mr. [redacted] last check-in at Gold's Gym occurred on [redacted] 2014 at [redacted] am. Mr. [redacted] used the gym for a period well beyond the 3-day Buyer's Right To Cancel period required by law. Mr. [redacted] membership invoices were unpaid beginning with the first invoice dated [redacted] 2014. All subsequent months went unpaid until Mr. [redacted] membership was canceled for collections reasons on [redacted] 2014. In addition to Mr. [redacted] membership dues of [redacted] a late fee of [redacted] was automatically attached for each unpaid invoice eight days after the invoice was due. Gold's Gym's policy regarding early termination of a membership agreement is that the member pays either the remaining balance of the unpaid portion of the agreement or a [redacted] Early Termination Fee, whichever is less. We do not allow cancellations to be made by phone or fax but we do permit cancellation requests in person or by registered mail, both methods requiring the signature of the member in order to be processed. The membership's invoices must be current for a cancellation request to be processed.Mr. [redacted] never submitted any cancellation request, nor did he initiate any attempt to resolve his past due status at the gym until he was contacted by a third-party collections agency for the full balance of the agreement's entire term, plus those late fees which accrued up until the account was terminated for collections reasons. Mr. [redacted] did not respond to any attempts by the gym to contact him by mail or by phone.In our attempt to assist Mr. [redacted] on Wednesday, [redacted] 2015, rather than charge him for the entire balance owed, totaling [redacted] as the collections agency requested, the gym offered, and Mr. [redacted] paid, a settlement of [redacted] This settlement reflected unpaid membership invoices from [redacted] through [redacted] 2014 in the amount of [redacted] plus late fees in the amount of [redacted] each for [redacted] - [redacted] plus the unpaid annual maintenance fee invoice billed on [redacted] and the late fee for that annual maintenance fee, again, [redacted] Gold's Gym waived all eight unpaid invoices which were part of Mr. [redacted] original membership term following the collections cancelation on [redacted] 2014. Mr. [redacted] payment of the settlement amount indicated to us that he recognized he owed us the balance due and that we were providing him with a reduced settlement amount compared to the amount he agreed to pay Gold's Gym when he signed the membership agreement. Gold's Gym contends that it should not be obligated to refund the difference of the collections settlement and the Early Termination Fee because Mr. [redacted] did not make any effort to cancel the agreement prior to the end of the initial term. He did not make any attempt to bring the account current after his initial sign-up was processed. He did not respond to the gym's attempts to contact him. This was a severely past due account. Letters were mailed to Mr. [redacted] by our billing department and no response was received.In response to Mr. [redacted] complaint about being insulted with an ethnic slur, Mr. [redacted] had no reservations about his own language, having called called our Assistant Manager a vulgar, sexually explicit name. I do not believe that my Assistant Manager, even after being called a [redacted] made the comment that Mr. [redacted] alleges. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was no contacted until[redacted] 2015 about all this, on my last day on the gym more than a year ago. I tried to cancel my subscription and was told they coulnd find the paperwork. They never tried charging me to my card and never contacted me. They had my phone on file because they gave it to an collection agency. Why dindnt they contact me? They waited until it was way past due and reffered it to a collectiin agency before attempting to reach me. Plus the Assistant Manager that pick up my call was rude and after I said I moved from [redacted] she said "you are all the same, you owe us and you have to pay" and then she hang up, deniying me to talk to a next level manager or to the owner. I had to call again to pay because she hang up on me while I was talking. This has been the worst case management I have ever seen.Final Business Response As the [redacted] of Gold's Gym of [redacted] and in the hopes of resolving this issue, I would be willing to meet with Mr. [redacted] to offer a personal apology for any unprofessional comments that may have been made by one of my employees to Mr. [redacted]. I would also be willing to allow Mr. [redacted] to have a one-year membership at Gold's Gym which would include full cross-club access at our [redacted] and all other locations as well as [redacted] If Mr. [redacted] does not feel comfortable using our facility in [redacted] he would be able to fully utilize any others in our ownership group. The value of the membership adjustment would exceed the difference between the amount Mr. [redacted] paid in collections fees and the cost of an early termination fee, which he requested. If Mr. [redacted] would find this compromise acceptable, I am happy to execute this action for him immediately.

Review: Golds Gym Does there Billing Through [redacted], and I have been wanting to cancel my membership and my friends who im being billed for, for the past 3 months. To do so I have to send in a letter to them stating that I want to cancel. Everytime I send one they never get it. I wish I could do it at my local gym but they need it to be written. Im at the point where im gonna tell my bank to refuse the chargesDesired Settlement: I just want my membership to be cancelled, thats all

Review: The Company sold us a gym membership, when we explained we be in the area long she said simply write a letter with 30 days notice to cancel. When we did that they referred us to a company called [redacted] which we provided our proof still refusing to cancel the memberships.Desired Settlement: Memberships Cancelled

Review: I became a member of Gold's gym on March 23, 2012. I had problems with them ever since I started. When I first started, their air conditioning wasn't working. I complained to them many times. This was during the hottest months in the summer. (People were even fainting) Well finally 6 months later they finally fixed it. The employees never care about your complaints. The equipment is either broken or filthy. With many complaints to the employees, nothing is ever done. I signed up for VIP privilages, which include 1 guest free each visit, free child care, and free classes that are offered. I paid a registration fee of $126 on March 23, 2012 and a once yearly payment of $26 on July, 2012 to keep my membership up and running with the privilages stated above, as well as my monthly fee of $19. Within the past month or two Gold's Gym has been making drastic changes. Now they no longer offer child care, free guest, and cancelled many, if not all classes. These 3 incentives are the main reasons I initially signed up for a membership. I am now paying the regular monthly fee and had all of those privilages taken away. They did not hold up their end of the deal and I am still paying for those things that are no longer available. They stated when I signed up I can quit anytime. I called to quit and they said I have to write a letter and it will be canceled after 30 days and I have to pay yet another months fee. They changed the terms of agreement I signed up for and expect me to keep paying for less services.Desired Settlement: I would like a full or partial payment of the registration fee of $126. I would also like the yearly fee refunded of $26 and the monthly fee of $19 for Febuary and March due to I can no longer come because of no child care offered any more with little warning. They did not hold up their end and I wasn't even a member for a year and services cancelled months ago. Why pay all these fees for a few months of service.

Review: Cancelling your membership is excessive and I feel it is used to trap you in your contract. they require a letter to be sent then tack on 30 days from when they receive it and force you to pay your bill in full if the billing period comes between the 30 days. When I signed up this was not explained to me properly as I asked how cancellation went and told it could be done in person or over the phone which I was told was incorrect when I tried cancelling it in person at the gym and on the phone with their billing services ([redacted]). both claim they dont have the power to cancel it without a letter and both claim its the other sides fault. Ive personally had friends with issues cancelling memberships with this gym and I find it absurd that they cant do it in the gym where they can easily sign you up in a few clicks on a computer. they can terminate your membership if you damage property but cant cancel it if you ask nicely. In this day and age only allowing a letter is excessive when they clearly have the means to cancel it on their own terms not yours. two separate situations ive witnessed they have "lost" cancellation letters sent to them from two different people. I dont think thats a coincidence. why should I be forced, on top of the cost of the stamp to send a letter, to have to certify it so they cant " lose" it and are forced to cancel my account?Desired Settlement: I just want my membership cancelled in a reasonably way that does not require me to go out of my way to a post office and pay for a certified letter.

Review: In the summer of 2012 Gold's Gym offered a promotion, where a member, in good standings, could upgrade to a VIP membership for a one time payment of $109.00. This entitled the member to three things: free tanning, monthly dues would be reduced to $19.99 and the right to bring a guest with you every time you come to the gym. I took advantage of this offer by paying $109.00. In January 2013 the members who took advantage of the promotion were told that you could no longer bring a guest with you for free, after January 31st 2013. I was never compensated for them discontinuing this part of the agreement. I discussed my dissapointment to management and was told that nothing was going to be done about it by the general manager [redacted]. He then said that he would forward my contact information to his superiors and they would call me to explain. I was never contacted. I feel as though since they discontinued part of the agreement that I should be partially reimbersed. Many members are very upset about this issue. We all signed up for it so that we could bring family members along occasionally to work out. It's the main reason that I, and many other members, upgraded to the VIP membership.Desired Settlement: I think it would be fair to waive my monthly fee for two months, to compensate for the discontinued contractual agreement.

Business

Response:

Attached is a copy of [redacted]'s agreement. On the back page, in the upper left hand corner under "membership" you can read that it clearly states that the club reserves the right to initiate, change , eliminate facilities, services and programs.