Gold's Gym

Review: I cancelled my gym membership on July 27, 2015. I spoke with Greg and confirmed that my email was received by Travis to cancel. He assured me he would note my file. My bank account was debited on Sept 1 for $79.98. I called and spoke with Greg again, and he asked me to forward him my email to Travis. I did so 9/4, and then followed up by email again on 9/11. As of today October 1, 2015, I was again debited $79.98. Golds Gym owes me $159.96 for the two months I was charged after I gave my 30 day notice.Desired Settlement: Refund my [redacted] checking $159.96 for the amount I was charged after I gave my 30 day notice.

Business

Response:

In regard to case #1[redacted], I have refunded the disputed amount of $159.96, and apologize for any confusion. I found the e-mail fom [redacted] in my spam folder for some reason, so it was my fault. Please let me know if you need anything else from me. Thanks!

Review: Gold's Gym Charlottesville, VA is attempting to over charge my monthly membership fee. I signed a contract for set monthly amount on 2/27/15. I paid prorated amount for February and the month of March in cash. I received a voicemail from gym manager, [redacted] on 3/4 and 3/10 requesting my personal banking information. On 3/5, I spoke with staff member, [redacted], requesting a notation on my account that I choose to pay cash. [redacted] called 3/10, again requesting credit card number. I declined. I reviewed my contract with staff member, Mitch, on 3/11. No fee for cash payment could be located. On 3/23, I received an invoice from Gold's Gym at a higher amount than stated on the contract. On 3/25, I attempted to speak with [redacted], but was told he was unavailable. I was directed to a staff member, Damion, who was dismissive and rude. When I attempted to communicate the complaint. The staff member told me to leave the gym without resolving or registering my compliant. I called customer service and spoke with [redacted]. She cited an overdraft clause regarding insufficient funds or change in bank account information. I have not made a late payment nor changed my information. I choose to pay cash.

It is unconventional for a business owner to call patrons and request personal banking information; it is a breach of contract to alter the agreed fee amount; the staff was not able to provide cohisive answers to my question/complaint. [redacted] was innapropriate.Desired Settlement: I want the contract terminated effective 3/31/15 with no further bills or from the company.

Business

Response:

After reviewing the documentation and notes by our staff, I will grant the termination effective 03/31/15.Please contact me with any questions at [redacted] or [redacted].

The Golds Gym in Culpeper, VA is spreading ungodly germs by using rags that are unsanitary with spray disenfectant bottles. Rags are nasty wet used by multiple members over and over to clean after they use the equipment.

Review: My membership contract expired in January 2015. I canceled my membership effective February 2015. I was told my account was past due, even though Gold's Gym had double charged me for 5 months. They continued to bill me, despite canceling my membership. I have contacted the gym no less than 6 times, and the billing manager,[redacted], has never responded to any of my correspondence. Most recently, they charged me $78 for an unknown reason, despite my account being overpaid and my membership being canceled, and yet I am now receiving correspondence from their collection agency.

Business

Response:

Hi[redacted].I have spoken to the member and removed her wife's account from [redacted] agency and our internal system[redacted]. She is no longer responsible for any financial payments to Gold's Gym and is aware of this.This complaint is resolved.Thank you.[redacted]

Review: According to my gym contract a person can be released from their contract due to an injury. A doctor's note must be given. I went to the gym and spoke to one of the managers. I told her about my injury and gave her the doctor's note. She wasn't sure if the cancellation would be approved so she told me to fill out both the cancellation request and a freeze request. The freeze request was approved, although I didn't receive this confirmation so I assumed since I had the doctor's note that my membership was cancelled. Apparently, it wasn't. In September of this year (one year later) Gold's Gym Fredericksburg started to take out money from my account. I called immediately upon noticing this. The manager emailed me a copy of the forms. This was the first time I saw that the freeze was approved. The cancellation form had nothing on it but my original request and signature. I was told to contact the Cancellation Department ([redacted]). I was told that no decision was made on the cancellation request because I had sent in both forms. Since I sent in both they assumed I wanted the freeze. I went around and around with both this representative and the Gold's Gym manager. None of this makes sense. They should have contacted either myself or the manager at the gym if there was any confusion. I finally spoke to the supervisor at [redacted]. She told me the same story. I asked if I had only sent in the Cancellation request would there have a been a response. She told me there would be and that it wouldn't have been approved because the doctor's note was not worded to their liking. I explained that if I would have received this information then I would have called my doctor and had him word the note differently. They are not honoring their contract and they refuse to give me a refund even though they are in the wrong.Desired Settlement: I want a refund for $239.96. This is for $59.99 a month from September 2013-December 2013. If Gold's Gym takes another $59.99 for January 2014 then the refund should be for $299.95.

Business

Response:

Good afternoon,

In conjunction with the aforementioned case # [redacted] has processed a refund today on behalf of Gold’s Gym – Fredericksburg in the amount of $[redacted]. Based upon the series of events that took place in early 2013 related to the dues freeze, it is understandable that [redacted] may have considered the account cancelled at that time.

Please let me know if there are any further questions relative to this matter.

Thank you,

T - [redacted]

C - [redacted]

Toll Free: [redacted]

Review: I have been trying to get in touch and have a meeting with the [redacted] Gold’s Gym General Manager, [redacted] He is not lining up this meeting and is saying the issue is resolved when it is not. I have been charged an additional fee of $56.95 on top of my normal monthly dues. He will not reimburse me this charge saying it’s accurate and for tanning etc. I have not had tanning since April so this is wrong and he is not correcting it, and cannot fully explain this charge. Furthermore, the knowledge and customer service he has provided and their staff in general is horrendous and there seem to be very many claims stating the same.

I am tired of wasting my time to get my refund when I pay my dues on time every single month. I do not wish to be punished as a loyal member and treated this way. Their staff have no clue what is going on and neither does their billing client, and I am tired of getting punished for this. I will not pay this fee of $56.95 because it is wrong and the service is terrible. I do not know what else to do other than turn to the Revdex.com, as the staff and billing client are clearly not able to handle or help in this matter.Desired Settlement: I wish to have the $56.95 refunded to me as this charge is incorrect and furthermore, the terrible service I've gotten alone should allow for the refund. The charge is wrong and no one is willing to admit it, fix it, or even HELP.

So I am asking for a full refund on the $56.95.

Business

Response:

To whom it may concern including the Revdex.com and [redacted] Rhone,

I met with [redacted] yesterday at 5:30 PM and resolved this situation. It was actually a pleasant conversation which hopefully she can attest to. We recently converted to a new software and she was overcharged $21.96, not $56.95. However, out of a courtesy I refunded the amount of $56.95. Regarding this complaint I responded (and have documentation to provide) to every email in a timely fashion except for the email that was sent July 4th, 2014, at 9:57 AM. I apologized to [redacted] for not responding to her on the holiday.

With that said, our meeting was scheduled for Tuesday, July 8th, at 5:30. However [redacted] visited our location July 7th, at 5:45 PM, in which case I resolved this situation timely, appropriately and respectfully. Should further action need to be taken please contact me directly.

Thank you,

Review: I have been trying to canceled my membership with golds gym for several months since I do not live anywhere close to the gym I am about 45 minutes away from the gym every time I try to call and cancel my membership they tell me I have to contact corporate and they give me the the then when I call corporate they tell me I have to email them and I will still get charge an additional month but after I email them I still notice I still get charge month after month for my membership and I continue to contact them back to let them know whats going on and all I hear is the to do the same process now its been several months and I just want them to stop charging my debit and cancel my accountDesired Settlement: Cancel my account and stop charging my debit card

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Gold's Gym regarding complaint ID [redacted].

Regards,

Review: After two years of golds gym payment coming from my checking account, I cancelled the membership. They stopping taking it out of my checking account in April 2015 and sent the account to collections May 2015. Now they want the monthly from April to October and 50 dollar collection fee. I call this stealing with intimidations. Pay us or we will destroy your credit scoreDesired Settlement: Refund of fees charged after I cancelled

Business

Response:

Please see the attached documents. We attempted to contact Mr [redacted] via phone and email. The email was provided by him when he signed his initial contract (attached). His credit card expired, we attemped to contact him prior to it expiring as well as after it expired, please see contact log (attached). Mr [redacted] is not due any refund. Thank you, [redacted]Owner Goold's Gym Charlottesville

Review: In August 2013, I signed a one-year contract with Golds Gym. Following that year, the contract reverted to a month-to-month agreement. In December, 2014 I called customer service and asked to cancel my membership. They said this would not be a problem and told me I would not be billed again.

Golds Gym proceeded to bill me for January, February and March. In March 2015, my credit card account number changed and I received a call from Golds Gym Billing department stating that I still owed payments. I informed them of the cancellation and they said it was void since it was not in writing. At this time I called both the owner who resides in Nevada, as well as the local regional manager about the issue. I went into Golds Gym the same day and signed an official termination agreement and was once again told this would be processed immediately and was informed by their regional manager that he would work on refunding the previous 2 months of payments because of the inaccurate information given to me over the phone by the gym's representative.

I have since continued to be billed by Golds Gym. Having both called and cancelled in December 2014 and physically going into the location and signing a termination agreement in March 2015, there is no reason I should continue to be getting billed for this service. I have left multiple voicemails with their corporate offices and owner and have not gotten any response. The billing department which has contacted me has been extremely rude, condescending and unhelpful in any way.

I currently have a past-due balance of 126.48 for March and April, neither of which I should be required to pay due to the fact that I have now cancelled my membership twice and have been assured by a regional manager that my membership would be cancelled. The lack of communication from anyone at Golds Gym and the misleading actions they have taken are not in the best interested of their clients.Desired Settlement: At this point, I am fine to accept the payments from January and February that have already been paid. I ask for the removal of the current billing that has occurred after numerous attempts to cancel membership, which comes to $126.48. I also ask that the company either revises their contract to make it easier to cancel or, at the very least, are sure to go into detail with new members how difficult it is to terminate a membership.

Business

Response:

I have attached a copy of Mr [redacted] contract. I have also highlighted the section on the automatic renewal that Mr [redacted] agreed to including the correct way to cancel a membership. We have never, nor will we ever accept cancellations over the phone. The front desk staff is trained on how to handle calls regarding requests for cancellation. We would not tell a member that they can cancel over the phone. How would we ever be able to verify if that was actually the member calling in to cancel a membership? I have also included the notes that our billing office placed on Mr [redacted] account. As you can see from reading the notes, Mr [redacted] was very rude to the staff that were just trying to explain the cancellation process that he had agreed to in the contract.We stand firm on our contract and members being in good standing to cancel their membership. The current amount due by Mr [redacted] will not be waived and failure to pay will result in the account being turned over to a collections company.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I see no where in my contract where it says the account must be in good standing to cancel. In fact, I see in the notes that I have a cancellation request dated March 2nd, 2015. I'm not sure why I was billed for April if this was the case. The deceptive business practices in place by this franchise of Gold's Gym are well-documented both with the Revdex.com and in dozens of online reviews. I simply wish to be done with this business. I will be willing to pay March balance and any late fees and, if you can point out where in my contract where it says I can not cancel if my account is not in good standing, please show me as I can't find it in the attached contract and no one mentioned it when I went into the facility to fill out the cancellation paperwork. At this point, I cannot understand why the gym wouldn't want to terminate this contact as well.

Regards,

Review: I entered into an agreement with this organization for services to be provided in their Fredericksburg, VA facility in 11-25-14. This contract was not to begin until March 2015 at the end of my current contract. The reason for this early agreement was in order to take advantage of a reduced fee offer available at that time. They told me at the Fredericksburg Facility that if I would pay the monthly fee for March 2015 then that when March arrived I would already be prepaid and no deduction would be made. In March 2015 they charged me again. I spoke with a Fredericksburg rep along with my trainer and advised them to either refund the $420 double charge or to give me credit for the month of April. The rep said he would get it resolved. I got no refund and in April they charged their fee to my checking account. This is the second time I have had an issue with Gold's Gym overcharging. The first time was in December 2014 and I was given credit for that in January 2015. For the month of February their system would not allow me to "pin" in at the front desk, but they told me to go ahead and see the trainer. Now I am having an overcharge issue again and they keep looking back at the first overcharge and confusing it with this one. Since December 2014 I have verbally gone over these problems with Gold's reps in person and on phone. They have been frustrating to resolve and now their current manager tells me he can't see where the problem is. April 20, 2015 I notified the Culpeper office by certified letter that I was leaving their service because I had lost good faith in the situation not continuing. I gave them a written accounting of my checking account deductions but I refuse to give them a copy of my banking activity because of privacy reasons. I do not intend to continue using Gold's Gym services because I have lost faith in their management. I have stopped payment on any future deductions but Gold's Gym owes me a refund of $420.00.Desired Settlement: $420.00 and cancellation of contract.

Business

Response:

Upon speaking to Ms. [redacted], relative to her personal training transactions, it was resolved to discontinue payments from her account; although she has highly enjoyed her training experience with us and would consider rejoining in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I was a long term customer and not sure what changed but I had several issues with billing . Two different times they charged me extra over insufficient funds . The first time I had to get a bank statement to show there was money to fix it . I also had them take my fee out twice in one month . The second time they charged me a fee I made several attempts to contact the manager and was unable to get anything resolved . I then blocked them from my account due to the fact they weren't handling their end of deal . It has been approximately 1 year and 6 months since then . A collection agency contacted me around 5or 6 months after I left and I explained the situation and was left alone until today . I just received a call from a company which were probably the rudest people I've ever delt with trying to collect from golds . I wouldn't have ever left golds if it weren't for their billing and lack of interest from manager to get my issues resolved .Desired Settlement: Preferably to be left alone . I don't think I should have to fulfill anything when I wasn't receiving the service I was promised . If that isn't an option then I would consider finishing my membership on a cash only basis or something like that if that would satisfy them .

Business

Response:

This individual joined the Gold's Gym North Roanoke on December 15, 2011 having executed a 24 month contract. In November 2012 his recurring monthly payment charged against his credit card was declined by the card provider. Subsequent to several telephone calls and voicemails throughout November 2012, December 2012, January 2013 and February 2013 by gym representatives attempting to resolve the matter, the unpaid remainder of the contract was referred to a third party collection agency to recover. The member was last advised by telephone in February 2013 that the remainder of the contract would be referred to a third party for collection. If the individual would like to resolve the matter in an amicable manner the gym's management would be pleased to assist him. He should simply contact the facility and request to meet with the General Manager, Michelle Mangieri. It is neither the intention or desire of gym management for a member to be referred to collections for non-payment. However the membership contract is a legally binding document with provisions for non-payment similar to other contracts i.e. automobile, cellular phone, etc. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: As per their contracts I called the appropriate company whom Golds Gym contracts to take care of their billing and cancelled, was given verbal confirmation of cancellation. Two months later I realized I was still being charged. I again called the appropriate company and cancelled demanding and email confirmation this time and decided to let the matter drop. Another month goes by and I am STILL being charged so I disputed the charge with my bank who reversed the charge for the last and finall month while I was still out the previous stolen charges. Now I am being harassed and threatened with credit problems and huge intrest and or late fees for the reversed charge. Golds gym is a rip off and rips off their customers.

Business

Response:

I spoke with the [redacted] and she said that the refund of $31 is being processed and the contract is being cancelled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I joined the gym for a $10/month, no-contract agreement in the summer of 2013. I canceled that winter (a few months later).

First, they can only cancel your membership through a 3rd party company that is nearly impossible to contact. I made several calls to this company and spent several hours on hold to finally get through and cancel my membership.

I used a secondary credit card that I don't completely keep up with to pay for my membership. I just found out that they have been charging me $10 a month and never cancelled my membership. I canceled with the 3rd party company well over a year ago and I have not stepped foot in the gym for over 18 months. They have literally been stealing from me for over a year.

I have called and spoken to someone at the gym. They told me to email someone else. I did and have not received a response.Desired Settlement: I want the following:

-cancellation of my membership

-written confirmation of the cancellation of my membership

-to be refunded for the 18 months that I did not have a membership with the gym.

Business

Response:

The member has been contacted to notify him that his membership is cancelled. I also offered to provide refunds for any unnecessary paid months with proof of a confirmation number or signed and dated confirmation of cancellation from a Gold's Gym employee. Thanks.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Requiring confirmation is absurd. I attempted to cancel my membership in person, but was told the only way was over the phone with a third party company. You are well aware that no one keeps that confirmation number. It is not emailed. You give no way for your customers to prove that a cancellation happened. You are also well aware that I have not stepped foot in your gym in a year and a half. Why do you feel that stealing is a sound business practice?

Regards,

Review: I signed a contract with Gold's Gym on 7/6/2012, with a contract term date of 8/6/2014. It was never explained to me that I could not terminate this contract. Unfortunately, I can no longer go to this gym, as I am now in school and have no time to go. When I first contacted them to cancel with a certified mail letter signed for on 4/1/2013, they told me in an email that I had to pay until 8/6. What I didn't realized is that it was until 2014 and not 2013. There is absolutely no way to get out of this contract. I cannot afford this and school. I feel that they were very devious in having me sign this document and did not explain exactly what I was agreeing to. They pushed everything at me in an aggressive way. I will never deal with this company again and I am telling everyone and anyone who will listen.Desired Settlement: I want them to end the contract effective in October 2013. I think that is more than fair, considering they are not providing me with any type of service. I have not gone to this gym in 6 months. They continue to take my money out of my checkbook and I cannot afford this.

Business

Response:

[redacted],

I have attached a copy of the membership agreement signed by [redacted]. Please note that it clearly states it is a 2 year agreement and the member signed and initialed several spaces. We do offer a hardship freeze for members struggling with financial difficulties, they can freeze their payments for up to 3 months, during this time they will not be charged the normal monthly fee and that time will be added on to the end of their agreement. [redacted] declined this option.

Thank you for your assistance,

Review: I signed up with Golds Gym with their sales associate named, [redacted]. I signed up in CA a few months back knowing we were moving to Ohio in late March. [redacted] assured me there was a Golds Gym new by and to sign up because locations matched. Sure enough we are in Ohio without a gym and stuck under a contract under false pretenses. Spoke with [redacted] about the issue and he referred us to the billing company they go through. I spoke with a customer rep and she told me I was "SOL" and had to pay to get out of my contract or myself and my wife would be sent to collections. I am not paying for a lie, a non existing gym, and terrible customer service. This gym has terrible customer service in and out of there gym. I legally can not be held to a contract that I signed under false information. I just want to wash my hands of this terrible business and find a gym in my STATE.Desired Settlement: I just want out of this company for myself and for my wife's contract to be dissolved. I will consult a lawyer if need be.

Business

Response:

We supply all of our new clients with printed copies of their agreements. We also give them the option to cancel their accounts within 5 days of joining, if they happen to change their minds after reading over the agreement. We are sorry that there was some miscommunication during the joining process. If you have moved out of the area you can absolutely cancel you and your wife's account but we would have to follow procedures and there would be an early termination fee.

Review: I just recently signed up at the Golds Gym in San Diego, CA, located in the Sports Arena area. I signed up at $19.99 per month on a 1 year agreement. The General Manager [redacted], ask if I would be interested in receiving any personal training. He offered me the first month at $28 trial and if I didn't like it I can cancel at no cost. Then if I were to continue the price will increase to $128 per month with the option to cancel. The going into the second month my wife and I decided that $128 a month was a bit pricey for personal training. I went down to the gym to cancel the personal training to be told by [redacted] that I couldn't cancel and that I signed up for 1 year. I was I bit confused and told him that I signed a gym membership for 1 year but not the personal training sessions. He than said that he is pretty thorough went selling the personal training to people and that I knew what I was signing up for. I ask who do I need to speak to in order to cancel, he said he was the GM and there is absolutely no way to cancel. I informed him that he explained to me that I had the option to cancel at anytime. He than said its also in fine print on the paper you signed. I said, I took your word telling me that I can cancel whenever I want. Then he repeats, "it was on the paper". Who signs up for 1 year personal training memberships. I became frustrated a went home. I than Googled Golds Gym San Diego to find a corporate number to find that I'm not the only one who has had the same issue regarding being told that Personal Training was month to month then when it became time to cancel that I am locked into a 1 year agreement. People are also complaining about the same on Yelp. People are being taken advantage of at the Sports Arena Golds Gym in San Diego, CA.Desired Settlement: I would like for Golds Gym at Sports Arena in San Diego, CA to cancel my Personal Training at no cost.

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a

member is only permitted to cancel their membership while currently in term if they can provide proof of move, medical disability or military obligation. When you requested to cancel your membership on 05.24.13 (which was approximately 20 days after the draft for your first dues was declined), our cancellation policy was explained and you were also informed that failure to pay dues would result in collective action. Courtesy calls were attempted on several occasions to notify you of your past due balance and failure to respond to these notifications resulted in your account being transferred to Swift Funds. Due to the fact that your account is now in collections, the matter must be handled with them.

Sincerely,

Gold’s Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Not satisfied with Golds Gym's response for a number of reasons. One, the phone calls I was getting were not collection calls, they were promotion calls. Second, when I went to the gym after finding out my credit card didn't, work, I offered to pay cash on the spot in which I had cash in hand and I explained to [redacted] that my card didn't go through because I had used it also to reserve a rental car for my upcoming vacation and then told him that I also would not longer need the personal training. He than told me that he cannot take cash and there system is used for credit cards and that I cannot cancel because I signed up for a 1 year contract. I told him yes I signed up for a 1 year contract for my gym membership which is $19.99 but I did not sign a 1 year term for the personal training. The ask him who do I need to speak to to cancel, he gave me no options, didn't take my cash, and did not explain to me the cancellation policy. Once again, he gave me know options and pretty much said "I'm Sorry Bro".

At the end of the day is his word against a consumer. Even though I am past due, I hold responsibility for my past due balance, however, as of Friday, July 12th, I sent you Golds my doctors note for my injured achilles tendon. They declined and are prolonging the process. My delinquency should end the day I submitted the doctors note. And i'll be responsible for everything starting 05/24/2013 until 07/12/2013.

Regards,

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed agreement, a member can not cancel their membership while currently in term. The only time we make exceptions to this rule is if the member can provide proof of move, permanent medical disability or military obligation. We also permit our members to freeze their account if they can provide us with the aforementioned proofs. If your medical disability is a temporary one, you are only permitted to freeze your account. That said, if you can provide us with medical proof of your disability from your physician, we will be able to issue a freeze for the period of time for which you were suffering your injury and we can then take further action with your account. Please attach your medical proof to your response to this message so we can address the situation.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: I enrolled in the services offered at his business and was told that I would have my monthly rate locked in for 2 years. I however, was not told that I would have to hold the contract for 4 years and would be responsible for enhancement fees to the business. I have contacted the business several times and provided the necessary information to cancel my membership with the required 60 days notification. I received a return email explaining to me that my request had been received. They denied my request and made no attempt to contact me to let me know that I would continue to be charged on a monthly basis. I finally reached someone in their cancellations department after several calls and messages were left, none of which were ever returned, and was told tht I would have to contact the business directly. I did so and never received a return phone call for 2 weeks. When I finally did reach someone, I was told tht I had to take it up with their cancellations department. I feel as if I am being given a constant run around. I have not used these services in several months and feel as if I have paid an early termination penalty already, however after much back and forth, the situation has still not been resolved.Desired Settlement: I would be much obliged if this business would simply cancel my membership per my initial request date of 11/29/2013.

Business

Response:

[redacted] was a previous member with us, and then resigned up again later. There have never been, nor will there ever be 4 year deals at Gold's Gym. According to her contract signed on 1/29/2013, she is still in obligation until January 2015. Also, the annual fee is clearly stated on the contract (which has her initials by it), and she was also assessed this fee every other time that she has been a member. I will be glad to cancel the account with the required 30 days notice for any account change making the last draft 2/1/14.

Review: When I became pregnant I wanted to cancel my membership. My boyfiend went to the gym to get the form for me and after they told him all my personal information he was given a freeze form. I agreed to the freeze for six months under the conditions that when I returned I would receive a free month and my membership would change from $39.99 to $29.99. When my freeze was over they took $39.99 out of my account. When I called to talk to the billing manager she was very rude and told me I would not be getting my money back. I emailed and left several messages for the general manager [redacted] but none were ever returned. I told them to cancel my account but they continue to take out money.Desired Settlement: I would like all the transactions that were taken out of my bank account after my freeze was over reversed. I was lied to, spoken to very rudely, and ignored. I was a member of this gym for numerous years and I do not appreciate being treated so badly.

Business

Response:

After speaking with [redacted] from the company on 8/13/13 he stated he offered the customer a reduced rate upon returning to the gym with a credit applied to the account or customer's membership will be canceled with no penalties.

Review: I just noticed a credit report on my account regarding a membership fee with Gold Gym. I started a membership with gold gym on 2009 or 2010 after a year my membership was month to month. During this time I decided to switch gyms and gave notice to gold gym about no longer needing membership service. In 2011 I remember a collection agency calling regarding late fees and payments. I told that person that there must have been a error to please contact Gold Gym to clarify that I had cancelled my services and had no obligation with any payments. I asked that person to please call me back if there was any error or problems. I never received a call back and assumed all issues were cleared. However after looking at my credit report for the first time in 2 years I see a collection notice on the account. The account number is [redacted]Desired Settlement: I am requesting that Gold Gym correct this problem

Business

Response:

Dear. Mr. [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must request to cancel their membership 31 days prior to their next draft regardless of whether or not their contract is month to month. There is no record of you ever submitting a request to cancel your membership and due to the fact that your drafts begain decling your account accumulated a past due balance. We tried to inform you of this past due balance via telephone on fourteen separate occasions and all of these attempts went unanswered. Due to this reason, your account was eventually transferred to collections at the start of 2011 and the matter must be addressed with themSincerely,Gold's Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with what was said however I am willing to workout a agreement. I would not mind in becoming a member again if we can work out a agreement that both parties agree on

Regards,[redacted]

Business

Response:

Dear Mr. [redacted],We would like to apologize for any inconvenience you may have experienced. However, since so many attempts were made to notify you of your past due balance and you have been in collections for over two years, the matter must now be addressed with Swift Funds. Please provide details as to why you did not agree with our previous response.Sincerely,Gold's Gym Fitness Alliance, LLC

Review: My checking account was charged twice within the same month. I called the gym and was told there is nothing they can do and to call the billing company. I called them and they claim there is only 1 charge. I faxed them my bank information and was told I have to wait until it is researched and they refund me. In the meantime, I have lost money, interest and time from them deducting money twice without my permission. The location blows you off as if its no big deal and they have no interst in helping you what so ever.Desired Settlement: I want to be billed in the future and not have them with access to my checking account as they cannot guarantee this will never happen again and I want to be reimbursed for my double payment and time to get this matter resolved.

Business

Response:

[redacted] is correct, we double billed her account twice for the month of August. Our 3rd party billing company [redacted] had a glitch with batching out monthly dues for several members of our membership base, and have refunded said members as of this morning August 25th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,