Gold's Gym

Review: I entered into a contract with them that I tried to cancel by phone in 2011. I was told that I had to come into the location to cancel the contract. I am an elderly woman and was not able to come in at the time. I moved with my son in July 2012 and fogot about this until I saw a credit report with a negative item on it. I contacted them to settle the $309 balance on the credit report and was told it was $1147, but that it would actually cost $1647 to settle the account. They infomred that the contract is still open and will continue to be open until I pay the full balance, I cannot cancel the membership, it will continue to auto renew, adding to the balance. I live on social security. I have just had a shoulder replacement surgery and will be needing the other shoulder replaced in the very near future. I will not be able to use a gym. I live in Richmond now, with my son, and will not commute to Roanoke to use a gym. In addition, they have not, by their own admission, made any effort to contact me since June 2012, whcih they claim was returned as undeliverable. However I still resided at that address and did for another month after tha point. Had they made any effort to conact me since that time, I had placed a forwading order with the post office for my mail.Desired Settlement: I can understand that I may owe them $300 as reported on my credit report, and I would be willing to pay that amount. I am not willing to pay more money for something that I should not owe.

Business

Response:

We have pulled her account from collections and closed it. We are sending a letter to Ms. [redacted] at the address provided saying account is clear so she can contact the 3 Credit Bureau's so they can update her status. Thank you and we hope Ms. [redacted] has a speedy recovery in her recent surgery.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I tried to cancel my membership in the club and was denied the ability to do so. I was contacted by the collection agency and was told that I was able to cancel in the gym but only with the general or business manager and was not offered the option to do so.Desired Settlement: I would like the option of canceling my membership without paying the collection fee. of 83$ I dont have any problem paying the months that were not paid and even the fee for the payments being returned even though I got no call that the membership fee did not go through. I just dont feel I should have to pay the collection fee since I did attempt to cancel but was denied the option that the collection agency says I had.

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must submit a 31 day request to cancel to member services, either via email or by telephone. Under no circumstances are cancellations accepted at the gym level. This matter must now be negotiated with Swift Funds.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not happy with the response because it does not address my issue. I am willing to pay the months due and a return check fee but I am not willing to pay the collection fee or even discuss this matter with swift anymore. I was told by your GM the other day that I can come into the club and pay 188 dollars which includes the 80 + dollar collection fee and I will pay 100 to close this matter and hopefully this will be satisfactory.

Regards,

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. If you have spoken to the General Manager of your gym and have agreed on a settlement for your account, then you may resolve this at the gym level.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: When I signed up for Gold's Gym a few months ago I was advised that due to being in the miltary I could cancel my enrollment in their services at anytime. Due to being advised this information I opted to sign up for the personal training that was offered to me as well under the same pretence that I could cancel at anytime.

During my short time with Gold's Gym I lost my wallet and had to receive 2 new cards. On top of this I moved farther away from the gym so there was no point in me going there anymore.

Now, as with most things, if you stop paying you lose your service and only have to pay for past services. With this in mind, when I received 1 voicemail from a Gold's Gym team member about a past due payment I didn't think anything of it because that was the only voicemail I ever received from Gold's Gym. I did not think anything else of it because I never heard from Gold's Gym about the late payment again. I was under the assumption at this point that it was cancelled.

However, on Friday I received a voicemail from a man from [redacted] collection agency stating it was an urgent matter. I do not have any late bills so understand my confusion when I called and was advise by a very rude lady that it was for a collections amount of over $550 from Gold's Gym. I asked her what the charges were for and she said the whole term of the policy and of course more fee's such as a cancellation fee and collections fee. I asked why would I pay for something I won't be able to use? She was contradicting in saying I could use the policy still but then back tracked and said I couldn't. When I stated I would like to call the gym first regarding the issue because I was advised I could cancel, she said with a laugh that I could try but she doubts they will speak to me.

The way this whole situation has been handled thus far is appalling. To tell someone one thing and then go completely against what was said is bad business practice.Desired Settlement: I am not asking for a refund of the time I used but I am asking that the debt be dropped and that my account actually be cancelled like I was advised it could be.

Business

Response:

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must submit a 31 day notice of cancellation in order to terminate their membership. Even if your contract requires no commitment and is month to month, a request to cancel must still be submitted. It is also the sole responsibility of the member to ensure that their billing information is up to date so we are able to properly draft your account. We tried to notify you of your past due balance on five separate occasions and attempts to contact you via telephone were made on 08.11.13, 08.14.13, 08.25.13, 09.12.13, and 09.15.13. Due to the fact that these notifications went unanswered and a request to cancel was never submitted, your account was transferred to collections on 10.01.13 and the matter must now be addressed with them.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can appreciate where the company is coming from in terms of the cancellation, however I was never advised that a cancellation request must be submitted nor did I receive a paper copy of my contract. If this is the actual case, then this correspondence should be sufficient as a request to cancel and I should not be charged for a years worth of dues that will not be used. However, I am almost positive that Gold's Gym will also try to fight this logic.

So, I do have a second point in regards to this matter. If I am to pay for the entirety of a falsified contract then I would like to know where in the contract it states that I have to pay in full, a cancellation fee, a collections fee, and other fees on top of this, and not be able to use my contract. This company expects consumers to pay for an item that they will never be able to use again. So again, where in the contract does it state this information?

As for the matter being addressed with the collections agency, this is also a lie being told. As most recent as 07/02/2013 this business resolved an issue with the consumer that had also been sent to collections. As stated before, this company is full of bad business practices and it seems they like to pick and choose which issues they resolve.

I would still like the same resolution as stated before and would also appreciate if Gold's Gym would address my questions this time regarding the contract rather than ignoring them.

Regards,

Business

Response:

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a 31 day notice of cancellation must be submitted to Member Services. Their contact information is provided in your contract and can also be obtained from a member of our staff. If you were unclear of our cancellation procedures, a copy of your contract would have been provided to you per your request. On May 27th, you enrolled in a one year membership with our gym and are still currently in term. If you wish to cancel your membership before you have fulfilled the terms of your agreement, you must pay your remaining dues in full. However, cancellations can not be processed if the member has a past due balance on their account. The collection fees you have accumulated are a result of your account having a delinquent status for 60 days or more. Over the course of those sixty days, six attempts were made to notify you of your balance via telephone and after all attempts went unanswered, you account was transferred to [redacted]. Only under very rare circumstances is a member removed from collections once they have been transferred. [redacted] is a third party company, and once your account has been transferred, negotiations can not be made with Gold's Gym. This matter is out of our hands and must be addressed with [redacted].

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: Hi,

I tried a free trial of the membership program from Gold's Gym which involved 10$ to sign up and either 29.99$ per month or 19.99$ per month afterward.

But if I made a call to cancel before the membership trial I would not have to pay and I would get my 10$ back.

I called prior but was told that memberships aren't canceled at the store and then I was told that because it was a weekend day membership services was not open.

There are no Gold's Gyms near my actual house so I haven't used the membership since at all after the trial period.

But because I had called again to cancel after the trial period I have all these extra fees now that should never had never inccured in the first place had they canceled my plan as soon as I told them to the first time.Desired Settlement: I want to cancel my membership and not have to pay for the fees that should not have incurred and would like my 10$ refund.

Business

Response:

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must pay a $25 cancellation fee if they cancel their membership within six months of enrollment. You enrolled with our facility on 8.13.14 and continued to check in to the gym up until 10.02.14, on which date you called to cancel your membership and were informed of the $25 fee. Furthermore, all members are given a 5 day buyers right to cancel in which they may cancel their membership, no questions asked, within 5 days of their enrollment. Given the fact that you did not exercise this right to cancel and signed a contract with our gym, we can not waive your cancellation fee of $25.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ I have not checked into the gym pass the week I signed up for the gym membership. There will be no membership id scans verifying that fact. I had called in this month on the 2nd for the 3rd time yes but I had not used the eversince pass the week I signed up and had called to cancel prior in which my request was not answered or resolved. Please look through your recorded phone records. You will find evidence of my calls from the gym in San Diego Sports Arena. I demand a 10$ refund along with a cancellation of fees that should not have been charged. Thank you]

Regards,

Business

Response:

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. If you look below, you will a screen shot of all your account check-ins, with your most recent being 10.02.14.

You signed a contract with our facility, and for that reason you must honor the terms of your agreement. We are unfortunately able to waive any fees at this time.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: I had a membership with golds gym starting in 2011. My military command was set to deploy overseas June 2012. To cancel a membership for deployment you have to provide a deployment letter and give 31 days notice. I went into the club on June 14 2012 and submitted a Request to Cancel Membership form accompanied with my deployment letter. I deployed June 15 2012. I returned June 1 2013. They continued to withdraw funds from my debit card from July 2012 until January 2013, during January the card expired. After returning home from deployment this past June I found out my account was sent to collections starting from february until this day causing me to owe over $1,000. I went to the club with my carbon copy cancelation form and deployment letter and showed them to the general manager [redacted]. He instantly recognized the signature and admitted that it was a club error. I gave him copies of the documents and he insured me that he would send them to the corporate office. He said that after they received the documents they would contact the Swift Funds collection agency to remove the debt as well as begin processing my refund. Mr. [redacted] contacted me asking for my debit card number as well as an updated address so that I could receive a refund. 2 days later Swift Funds collection agency contacted me saying that the Golds Gym corporate office had sent a request to file suit. I immediately contacted Mr. [redacted] to request the status of my account and he reassured me that the notes on my account stated the debt had been removed from my credit, that corporate acknowledged the clubs mistake, and that my refund was due. I obtained a credit report to ensure that it had been removed, not only was it not removed they added charges up until this month.

My personal frustrations lie in the fact that I did my part to properly cancel the membership but I am still being penalized for the clubs mistake. Not only does the company owe me a refund but they also sent my account to collections!Desired Settlement: I want the charges taken off of my credit as well as a refund.

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. As of today, your account has been taken out of collections and the past due balance on your account has been cleared. We have also set you up for a refund of $253.93 which should be issued to you within the next 7-10 business days. We have verified that your account has been cancelled and you will not owe any future dues.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I decided to get a membership in January 2012 at Gold's Gym to prepare me for the military. I told the worker I only needed to use the gym for a few months, however he signed me up for a year long membership. I used the gym for about a month before I left and they froze my account until October 2012. I received a Taft Collection letter about paying $185 to Golds gym around that time, I called them and they told me that I have to $195 instead then I explained to them about how I needed to cancel my contract ASAP because they continued taking money out of account without my permission after I already paid my $195. I talked to Taft Collections Agency about canceling my Gold's gym contract. The representative I talked to told me to email my military orders to [email protected] then pay $85 to Taft Collections after they receive my orders. I received a confirmation that my orders had been received in February and then I called Taft Collection to pay my $85 to cancel my contract, a representative told me that I didn't need to pay $85 and my contract had been cancelled. In April, Gold's gym began taking $44.55 out of my account and they still haven't resolved the issue and every time I called Taft Collection Agency, they never return my calls.Desired Settlement: Make sure my contract is canceled and return all of the extra money they took out of my account.

Business

Response:

Hi [redacted]s' account has been closed with no balance. Thanks, Adrian Moore General Manager Gold's Gym- N. Roanoke

Review: I signed up for my membership October 19, 2012. I was told it was a one-year agreement, but they took the liberty of extending my contract to November 19, 2013. I did not sign a 13 month contract, only one year. Also, during the sign up process I was told that if my husband or I lost our jobs that we could put the membership on hold. That was not the case, my husband was laid off and they would not put it on hold or even allow us to switch the payment dates and charged us ridiculous late fees even after explaining what I was told and my situation. I kept getting the run-around for how to cancel; send a certified letter, go in, call this number, send an email, etc.. Now they are still telling my that I have to pay my 13th payment of a one year contract.Desired Settlement: Do NOT charge me on October 19 for my 13th payment for a one year membership. Your employees and "out-sourced billers" lie about the conditions of the membership and how to cancel it. The year is up. Do not charge my card. Stop telling me that I signed something I didn't and then refusing to send me a copy.

Business

Response:

Mrs.[redacted]I just wanted to touch base with you. I called earlier today but I had just missed you. I have tried a couple of times to respond online to the complaint from [redacted] but I do not think it is working. I have spoken with Mrs. [redacted] on the phone and informed her that we have closed her account and refunded the $34.99. All of our contracts are either 12mnths or 24mnths I think that is where the confusion started since she did the original contract in October of 2012. But after speaking with Mrs. [redacted] on the phone she seemed very happy that we have taken care of all issues. So sorry for the delay I am not sure why I could not respond online. please let me know if I need to do anything else.-- Thank You,[redacted]Operations ManagerGolds GymNorth Roanoke###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I filed a complaint on 4/18/13. When I signed up for a membership at golds gym the guy told me 20$ a month and I can cancel at any time I went to cancel my membership back in April they told me I was under a contract and I couldn't cancel till August. I decided it wasn't worth the fight and told them OK just cancel my account in August. I go on to my bank website this morning and they are STILL charging me I called them and the girl tells me they have to charge me for November too, I just want this to end it cant be legal.Desired Settlement: Id like my 50$ back for the two months I paid for they were suppose to cancel my account and I don't want to pay November. I just want my money back if not I never have to deal with this shady business again I need something in writing that they are canceling my membership.

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, you committed to a 12 month membership with our gym. You were in term and unable to cancel until 09.28.13, after which you could submit a 31 day request to cancel your membership. Per the terms and conditions of your signed contract, a 31 day notice of cancellation must be submitted prior to your next draft. You submitted a request to cancel on 11.13.13. This does not fulfill our 31 day notice policy and therefore you are responsible for your membership dues on 11.28.13. Your cancellation was processed on 11.13.13 and pending that your draft for your November dues is paid on 11.28.13, your account has been set to cancel effective 10.28.13 and you will not owe any future dues.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: I was a member of Gold's Gym for several years in order to participate in their water aerobics class. Two years in a row I developed serious systemic infections from the filthy water and worked with the Health Dept to get it corrected. I informed the "manager," [redacted] last fall that I would no longer be a member because of the threat to my health. I also mailed a certified letter to the "area manager" informing him of the same. But Gold's has just kept billing me. When my wallet was stolen in Jan 2013 and I had to open a new account, I called the Gym to tell them not to bill my account any longer as I was closing the compromised account. Then they started making several harrassment calls per week to my home phone. This has got to stop! I want no further contact from this company!Desired Settlement: Make them stop the calls! I don't care at this point about all the money I wasted on dues when I was unable to go back to the pool--even after I notified them verbally and in writing, but I do care about the stressful impact their harrassment is having on me. Thank you for whatever you can do to help.

Business

Response:

On Thu, Jun 13, 2013 at 11:38 AM, Wyatt <[redacted].com>

wrote:

Hello [redacted],

ID # [redacted] has been removed from our collection dept &

all calls will cease. This is the only case I will be responding to.

Thanks,

Review: I had a fraudulent charge on my checking account in late June. I notified Golds gym in person and went through their third party customer service channels. I sent over 10 emails and called every day for 3 weeks with nothing. Found out that they had a switch to a different third party company for customer service and dealt with reps at [redacted]. They instructed me to send the letter from chase to them by email which I did. I was sent an email stating that if I give new billing info by October 15th 2013 all past due charges would be waived. I called to do this and [redacted] referred me to collections at [redacted]. Spoke to club manager [redacted] and explained issue. Was told to call back both collections and [redacted] will not help me and collections states I owe them 190.00. I sent new payment info as directed and now I am looking at a collections fee of 190.00 after I have done everything I was supposed to do to correct this. I have spent countless hours over this one issue and I want it to be fixed and to be compensated for my time with some type of offer form club or I will pursue legal action. I did send the new payment info to the email address on the email stating that all charges would be waived if I completed this task by 10-15-2013 FYIDesired Settlement: I would like a free month at the end of my membership and 3 months of the classes to compensate me for this nightmare of customer service at your club.

Business

Response:

Dear Mr. [redacted],

We would like to apologize for any inconvenience you may have experienced. As of October 29th, your account has been removed from collections and your past due balance has been waived. You were contacted via telephone and were notified that you account is in good standing and you stated that you were satisfied with the resolution.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: [redacted], the owner of Gold's Gym in Wenatchee cancelled my membership as a result of a survey that I submitted stating that I felt they were getting rid of too much equipment to make space for classes. I was shocked he cancelled my membership as a result of that action.Desired Settlement: The owner cancelled my membership as a result of a survey I submitted on how they were doing. I paid a large amount up front to get a low rate for life. Since I am not able to get that low rate any longer I would like that fee refunded to me.

Business

Response:

We received an inbound feedback form from [redacted] (we use Medallia so we get thousands of these each year and respond to every one of them). He indicated he was very unhappy with how we are resetting the gym to initiate some new training programs - we had to remove a few pieces of equipment. He mentioned that he is getting less and less value for his dues and was seeking to find another gym. I responded to [redacted] telling him that I was sorry it didn't provide value and wished that it did. I also told him that as the owner, I didn't want to keep taking his money if he was unhappy being a customer and that if he WISHED to cancel, I would do that for him. We are never in the practice of holding a member hostage that wants out of their membership.

Review: I was told I was going to be in a month to month contract by the manager of the gym, [redacted]. But when I called member services to cancel my membership they told me that I was in a year long membership and could not get out of it until Oct 2013.Desired Settlement: I would like to be let out of my contract and refunded the money I have had to pay since asking to be let out of my contract.

Business

Response:

Hi,

All of our new clients go home with a hard copy of their agreements. We also give everyone a 5 day grace period to change their mind and cancel their account. There must of been a miss understanding when you joined because [redacted] has never been know to lie or trick anyone and since the agreement you sign and agree to goes home with you there is no way he could do that in the first place. If you failed to read the agreement you signed and have changed your mind about the training then we are sorry but the agreement can not be cancelled until the term is completed.

If you're unhappy with your current trainer we will work with you find the perfect fit.

Please let us know how we can help make the training successful for you. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This complaint had nothing to do with the personal training. As I had said before, I agreed to a 6 month personal training contract which is now completely paid off. What I did not agree to was a year long membership contract with the gym. I was told by [redacted] that the gym membership would be month to month and then I come to find that it is a actually a year contract. I did not misunderstand what [redacted] said, he told me the contract was month to month because if it wasn't I wouldn't have signed up. I already knew that I would not be staying in San Diego for a whole year and I had told him this. I have access to a gym that's included in my school's tuition in Santa Cruz, so why would I agree to keep paying for Gold's gym when I was planning on going back to Santa Cruz before the year contract would have ended? I did sign the form, so shame on me for trusting [redacted] and not reading the contract myself but I know what I was told and I was lied to. I would like my contract to end and I would like to get back the last four months of my gym dues that I had paid. Four months ago was when I tried to terminate my membership but could not.

Regards,

Review: My wife and I were members at Gold's Gym North in Spokane, WA. We both had paid in advance for a year's membership. When Gold's closed the northside gym we both had time remaining on our membership. At the time of the closing we both filled out forms requesting a refund on the remainders of our memberships. This was in August of 2012. We received a mailing from Gold's shortly thereafter that stated all refunds would be quickly processed and mailed. I contacted Gold's in February 2013 about our refunds which we hadn't received after our 5 months. In March 2013 I called Gold's again and I was told that our refunds would be mailed in two weeks. After three weeks I contacted Gold's again and they assured us the refunds were in the mail. We received a refund for my wife's membership, but I have yet to receive the refund on my membership. I paid my fees in good faith yet there has been none of that demonstrated by Gold's towards it's former members. We have been repeatedly lied to, which is the nadir of bad character and disrespectful behavior. To think that the owner of Gold's was featured in the business section of the Spokesman-Review as one of Spokane's great small businesses is quite ironic, considering how Gold's has been so unresponsive to it's former members. I want Gold's to mail me the remainder of the dues I had on my membership. Thank you.Sincerely[redacted]Desired Settlement: Refund the remainder of my dues from my one year membership at Gold's Gym North.

Business

Response:

Dear Mr. [redacted],

Review: I am in the process of joining a gym.on my way to work I spotted a billboard advertising a membership at golds gym in windsor for ten dollars down and ten dollars a month with no commitment.this arrangement was the perfect solution for me.on saturday oct.26th I went to the windsor location to join.I was greeted by a woman who stated she was the manager.I told her about the billboard and was there to join.she told me there was a one time fee of 249.00 plus ten dollars a month.I stated this was substantually more then advertised and she said there was an asterisk which stated other fees would apply in little tiny language.I consider this a bait and switch and even if legal certainly un ethical.not only will I never join a golds gym I will also urge anyone I know to avoid them at their own peril.Desired Settlement: I would like this matter investigated and I am also contacting the a/g's office to file a complaint with the state of ct.

Review: I joined Golds Gym on October 19, 2011. When I signed the 18 mos contract, [redacted] my Golds rep explained to me that there would be fees upon cancellation of the membership, UNLESS I were to move 25 miles or more from a Golds gym location. I specifically remember this because having moved a couple times before I wanted to make sure I would not be penalized if I ended up having to move again. Throughout the next 14 mos I enjoyed all this gym had to offer and went frequently with my mom, who had also signed up. I was highly recommending this specific gym to others for various reasons and on a few occasions had even brought friends. In December of 2012 I learned I would be moving to [redacted] where the closest Golds Gym location is over 50 mi. away. I then contacted Golds to inform them that I had to cancel my membership and they advised me to call [redacted]l who does their billing accounts. After I sent a letter as requested to golds notifying them of this and advising them I do not authorize any further charges, I called [redacted]l. The gentleman I spoke with was very kind and told me he did see in my contract where I would be able to terminate my membership free of charge if there was no Golds location within 25miles. He then got on the phone with his manager who said she did not see this in the contract and he told me he didn't understand what she was looking at because he read it in the contract. He advised me to email golds and [redacted] with my info and possibly I would have better luck. I have since sent multiple emails to both Golds and [redacted]l to no avail.. I expressed my frustration with their lack of professionalism and not being able to stand by their contract. I am still to this day receiving calls from collections agencies stating if I do not pay the over $200 balance it will be reported on my credit. This is not fair for me to take a hit on my credit because Golds refuses to take responsibility and honor their contract.Desired Settlement: Golds and/or ABC Financial needs to make right by honoring the contract I signed with them and delete any remaining or outstanding charges on my account. I completed all the proper paperwork and steps as they requested and deserve to be free of this burden once and for all and not have it affect my credit. I want it removed immediately or I may be forced to seek legal advice.

Business

Response:

Please note the attached correspondence between the billing company and the member. She was told about the cancellation fee. She did not want [redacted] to bill her so they sent her a statement which she never paid. In order to cancel, you cannot be delinquent and that is what happened. She ignored letters and phone calls regarding payment. After the fourth time, she was sent to collections. The cancellation policy is clear due to a move. This member put herself in this situation by ignoring procedure and once she went into collections, she wants to blame us. She was given ample time to correct her past dues as you can see the number of times phone calls were made and letters sent. If she felt she was right, why didn't she come into the gym to see a manager to discuss instead of just letting it go until she realized she was sent to collections.

Review: I have been having billing issues with [redacted] the company that services Gold's Gym Billing. They cannot process my credit card so since September last year I hve had to pay at the desk before the 8th of the month. I have been doing this for several months and this month I paid March 6 for the month. On March 26 I was refused entry to the gym saying they did not have record of my payment, even though I showed them my last three credit card payments.Desired Settlement: I want a refund from my March payment.

Business

Response:

I believe the problem that [redacted] is having is because when she does pay, its for the previous month and then when the billing date hits on the 15th. of the month, she is late again. I know this has been an ongoing issue with [redacted] but we tried to explain this to her and she becomes irate. Billing is always on the 15th. of the month. If the cc she gave us is good, she will bill correctly. I checked to make sure the most recent card on file is active and it is. She should not have another issue unless her card declines again. That is when the problems started.

Consumer

Response:

The months have been paid in full and the credit card on file was used to pay each month on time. I contacted the servicing company for golds and they "found" my march payment and applied it to my account.

Complain[redacted]

I am rejecting this response because:

Regards,

Review: I became a member of Golds Gym in 2013. I was informed that early termination would result in a fee and that after a year I could end my contract with the company. The emphasis was on avoiding the early termination charge for ending my contract too early. Over the year I did not have time because of my busy schedule to attend the gym so I decide to stop my membership. My first attempt to follow their policy I went directly to the gym in first week of February. I talked to a young man who was in his early 20's. He was assisting at the desk. I asked him who I could talk to end my membership. He looked up my end dated and said, you have to wait til March, just come in and we can start the process then. I knew that was wrong because most businesses make you write a letter to avoid charges so I left and came back. The next time I spoke to a young lady and she told me we don't do billing, you have to call ABC financial services and she provided the number. I then call [redacted] in February, she looked up my contract and gave me specific instructions. I must write a letter, she insisted I send it certified because it "could get lost" she mentioned that I needed my account number, the last date transactions should be taken and other basic information to identify myself. Specifically she mentions I had to have the date of March 1st to end if I didn't I would get and early termination or incur more fees. I let the March 1st fee for my membership be debited and then I sent the certified letter as mentioned. I felt the matter was over. Less than 2 weeks later I began getting calls and letters about late payments. The letter states that I have to pay 41 as a cancellation fee. On one of their calls I informed them that I had ended my contract according to their directions and they stated that they had 30 days to process and they wanted a 41 to cancel. They automatically made me a month to month member after receiving my letter and I needed to pay that to end. I was really upset. After all the car trips, phone calls, letters and fees to send a certified letter they still wanted 41 dollars for a membership I don't use. I felt like they were try to cheat me and extort money. I spoke with a manager and she said she would look into it. I never heard anything from her just kept getting the letters and phone calls from an automatic operator. I wish I had done more research on-line there are thousands of complaints about members who are over charged, continually billed, and unfairly treated for 40 bucks. I am frustrated and feel like there is nothing I can do now the 41 dollars has gone up to over 205 with a pending 65 service fee. The last week of July 2014 I received a call from [redacted]. They informed me that the 41 is now 205 they put me in collections and that they want payment or they will ruin my credit. I tried to explain but he says legally since it says they have 30 days they can legally charge me no matter what I did to work with customer service. I am asking for your help I take a lot of pride in paying my bills and doing thing correctly, it seems not matter what I tried I would have to pay either earlier termination or late termination. They are misrepresenting themselves, I wish they would just say you have a fee to end your contract when I signed up or called them to find out what I needed to do. Instead they hide behind a policy and fees when I specifically ask them what needs to happen, they lie by omission and refer back to my contract from a year ago. Is there anything I can do?Desired Settlement: Clear the fees and charges. Settle my account so I can move on.

Review: I entered a 12 week fitness challenge. The brochure claimed the winners would be announced between May 2-4, 2014. The winners names were supposed to be decided and then a chance to be entered into a national level challenge for prize money of up to $6,500 (per age caterogy). During the contest, there were to be lots of support, webinars and nutritrional help, none of which I ever received. I attempted to email the general manager ([redacted]) twice and never received response either time. After calling the gym the other day and talking to the sales manager, he claimed I would have to speak to either the general manager or the head trainer ([redacted]). [redacted] was in charge of weighing and measuring each contestant. Today I called the Corporate Headquarters in [redacted] Texas and was told this particular gym is not a franchise but paid for the name.Desired Settlement: Announce a winner and ensure that their name goes onto the national level for further competion.

Review: On 9-17-2014. I went to 4pm Zumba with Sandra W[redacted]. Who allowed her toddler grandson to be present while she was teaching class. They put down a yoga mat and set-up his toy trucks on it directly behind me. She then makes an announcement that he really wasn't supposed to be in here and turned on the music and began to teach. During class the small child was running around erratically and nearly ran into myself and other paying members. Some members stopped and graciously briefly played with the child. At one point, she had to stop class because he was getting into the hand weights. She allowed him to run around with a set during the next song. Afterwards, she then told us to grab a step and rizors. She was going to do her chest track for her upcoming BodyPump. So we needed dumbells for chest flys. Once again leaving her grandson unsupervised. I left the gym that day angry because I only came to do Zumba, not babysit and BodyPump.

The next day I arrived to speak to the gym manager (Brandon C[redacted]). I explained that this was a safety issue involving a small child who was clearly not being supervised. Which could result in a paying member or the child becoming hurt. I reminded him that there is a kids club, which is free for instructors who teach class at the gym. He then tells me that there is nothing he can do because it could result in a nasty employee lawsuit (involving another instructor). This is clearly not my problem or any of my business. When it comes to my safety while using the facility. He would not let me out of my contract early.

Once again left Gold's Gym that day angry. So decided to contact the Labor Board and Osha since it is a saftey issue involving a small child. Also, because I am not an employee but a paying member who really shouldn't have to endure this while working out in the gym. Because members are not allowed to bring their children in workout areas. Both agencies said there is nothing they could do but recommended me to contact WV Bureau of Families. Since in this case involved a small child exposed to workout equipment (dumbells, etc...). I also contacted [redacted] to let them know that Sandy was practicing her chest track during Zumba class. I also contacted the owner John K[redacted] on [redacted] and let him know what happened. I am requesting that my membership to be cancelled because of the lack of professionalism and respect for myself and other members on that day.Desired Settlement: PLEASE CANCEL MY MEMBERSHIP IMMEDIATELY!!!!!!!!!

Consumer

Response:

---------- Forwarded message ----------From: [redacted]>

Date: Tue, Oct 7, 2014 at 11:33 AM

Subject: complaint ID# [redacted] has been resolved

To: [email protected]

Hello

The complaint I filed against Gold's Gym ([redacted] Wv [redacted]) has been resolved.

I spoke to John L[redacted] on 10-6-2014 and the matter was resolved to my satisfaction.

Review: I recently had to cancel a card due to credit fraud and as a consequence the this account at golds fell behind. Instead of notifying me, Gold's Repeatedly called and emailed my brother, illegally releasing personal information. Despite paying off the bill, updating my payment info, and calling several times to update my personal info, they continue to hound my brother several times a week. After reviewing harassment laws it is obvious they have broken several.Desired Settlement: I would like a written apology to myself and my brother from management for the inconvenience, to include an acknowledgement of the illegal harassment, and assurances that they will cease all unethical billing practices.

Business

Response:

See attachment or check attachment tab.