Gold's Gym

DO NOT JOIN THIS GYM. The gym is disgustingly over-crowded and dirty, and the staff is pushy and tries to up-sell as if its a car dealership. Worst of all, CUSTOMER SERVICE IS A NIGHTMARE. They are near impossible to reach regarding billing problems (everything is outsourced) and they advertise "No Contracts" but make you sign an "Agreement" that has a bunch of nonsense hidden within it. Including a clause with a cancellation fee more than your monthly payment AND payment of your last month's dues EVEN THOUGH YOU CANCELLED. No contracts my a**... THESE GUYS SUCK. There are soooooo many better places to work out. DON'T WASTE YOUR TIME OR $$ WITH THESE NUMBSKULLS!

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. The details of your complaint have been forwarded on to our Area Manager for review. Please respond to this message so we are able to offer a solution to this issue. Thank you for bringing this matter...

to our attention and we look forward to reaching a resolution.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Mr. [redacted],We would like to apologize for any inconvenience you may have experienced. Our contract does not bind you to any specific term of enrollment and you are able to terminate your membership at any time (given your provide a 31 day notice).  However, you do have to agree to...

certain conditions that all members who attend our facility must abide by. Sincerely,Gold's Gym Fitness Alliance, LLC

Dear [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must update their credit card information 5-7 business days prior to their next draft in order to avoid any fees. However, if you can provide...

proof from your bank stating that you were issued a new card less than 5-7 days prior to your draft (this means you would have had to receive your card no earlier than 06.20.14) , we will waive your NSF fee. As far as cancellation of your account in concerned, a member is only permitted to cancel their membership while currently in term if they can provide proof of move, permanent disability, or military obligation. If you wish to cancel your membership, you will have to pay the remaining value left on your account. Sincerely,Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],

We would like to apologize for any inconvenience you

may have experienced. Per the terms and conditions of your signed

contract, a member is only permitted to cancel while currently in term

if they can provide proof of move 25 miles of more from a Gold's Gym

location, permanent medical disability, or military obligation. It also

the responsibility of the member to submit a 31 day notice of

cancellation and to ensure that all of their account information is up

to date. Your cancellation request was successfully processed, however

your final draft was declined and per the terms of your agreement, that

results in the void of your cancellation. Courtesy calls were attempted

to notify you of your past due balance, and after your account was

delinquent for over 60 days, you were then transferred to collections.

This matter must now be addressed with [redacted].

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. Although your husband was a "family add on" and he was attached to your billing, you are still required to update his billing information and submit a separate request to cancel the membership. Your...

accounts were not separated, but rather they must be treated as so. Per the terms and conditions of your signed agreement, it is the member's sole responsibility to ensure that all billing information is accurate and up to date. This includes family add ons and any other accounts that use the same billing information.Sincerely,Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term if they can provide proof of move 25 miles of more from a Gold's Gym location,...

permanent medical disability, or military obligation. It also the responsibility of the member to submit a 31 day notice of cancellation and to ensure that all of their account information is up to date. Your cancellation request was successfully processed, however your final draft was declined and per the terms of your agreement, that results in the void of your cancellation. Courtesy calls were attempted to notify you of your past due balance, and after your account was delinquent for over 60 days, you were then transferred to collections. This matter must now be addressed with [redacted].

Sincerely,

Gold's Gym Fitness Alliance, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The RGF (Rate Gaurnetee Fee) was not charged on the anniversary date of my first draft. My first Draft was completed in June. I made a request to cancel my membership through the customer service/billing department for Golds Gym over the phone. However my request was denied because I refused to pay a Rate Gaurnetee Fee for a service that I was not going to continue. Had I been able to cancel my contract when I requested I would not have been charged for the monthly dues for November or December. I requested to make payment arrangements and my request was denied stating that they can not take anything less then the full payment. I was then instructed by the company billing department that I would be charged for 3 months and then my account would be sent to collections and I could make arrangements at that time. This was not completed the company found a way to obtain my new debit card information and charged my account. Due to the fact that the company refused to cancel my contract and did not honor the option of making payment arrangements and just took money from my account. This company should be refunding me a mimu of 2 months worth of fees.

Regards,

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, the decline of a member's draft will result in a $25 NSF fee. Your 05.30.14 and 06.13.14 biweekly membership drafts came back declined and as a...

result, two NSF fees were added to your account. A courtesy call notifying you of your balance was made on 06.16.14, you paid for your membership dues (minus decline fees) on 06.18.14 and were notified on 06.20.14 that you wold be denied access to the gym until your remaining balance was paid. On 06.23.14, you called member services in regards to the balance on your account and were informed that the only way the fees could be waived was if you provided proof from your bank that your card information was compromised. You then submitted a cancel request on 06.25.14 and were notified once again, that your past due balance must be paid in full before we could process your request and that bank proof was needed to remove the fees. The other fees on your account are attributed to our RGF fee which is a standard charge that occurs annually and is outlined in your contract. As of now, your account has a current past due balance of $100.47 (two $25 NSF fees, RGF fee, and 06.27.14 membership dues which also came back declined). If you can provide proof that your card information was compromised, we will waive your NSF fees and you will only be responsible for your membership dues and RGF fee.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Unfortunately, the date on the letter you received from the bank when they sent you a new debit card conflicts with the dates you were charged the decline fees. The decline fees on your account were added on 6/03/14 and 06/17/14 due to your draft declines on 05/30/14 and 06/13/14. According to the date on the letter you received from the bank, your credit card information didn't change until June 30th (which is 17 days after your second draft decline occurred). All additional charges included in the $100 refund you requested were membership dues (some past due) that you were contractually obligated to pay before your account could be cancelled. Due to these reasons, this letter is not sufficient proof to remove the NSF fees from your account and we are unfortunately unable to offer you any type of refund at this time.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. The details of your complaint have been forwarded to our Area Manager. Please respond to this message so we are able to offer you a follow up response and hopefully reach a...

resolution.Sincerely,Gold's Gym Fitness Alliance, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term of their agreement if they can provide proof of move, military obligation, or permanent disability. You have...

not been charged for tanning since it was removed from our facility, so you haven't been paying for any services that aren't being rendered to you. We are unfortunately unable to grant your request to cancel your account due to this reason. As of now, your account has been set to cancel at the end of your 1 year term and you will need to finish out the remainder of your agreement.Sincerely,Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. It is standard procedure that a member must provide proof that their card information was compromised in order to reverse an NSF fee. Your bank’s refusal to provide you with this proof is an issue that must be addressed with them, as this has never been problematic in the past. Any proof showing

that you were issued a new card from your bank will suffice. Furthermore, if you are still currently without a new card, future payment on your account may be made at the gym. We are unable to prevent your account from being drafted, so in that circumstance, you are able to pay for future dues at the gym in order to avoid fees.  Once you have provided our gym will proof that your card information was compromised and you were issued a new card, your past fees will be reversed.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted]We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, all requests to cancel a membership must be submitted to member services via telephone or email. There is no record of you ever submitting a request...

to cancel your membership. Additionally, you were contacted in March and May via telephone to notify you that you had acquired a past due balance with our gym. After these notifications went unanswered, you were then transferred to collections. Due to this reason, and that fact that you have been transferred to collections, the matter must be addressed with [redacted].Sincerely,Gold's Gym Fitness Alliance, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

When I spoke with the Manager [redacted] whom is no longer with Golds Gym about my original Problem with them when they opened a Personal trainer account under my husband's name and mine when it was alway just myself signing up for a personal trainer and both of us signing up for a membership. after a year of dealing with it they finally reversed it which just was resolved in august. At that time while speaking with [redacted] he advised me he would renew my membership with my trainer for 80 dlrs a month I declined and advised him we would be cancelling everything instead and taking our business elsewhere he said ok not a problem he understands we advised him we appreciate his effort on finally getting it all reaolved. He said he would make sure it's all finalized and make sure our membership is cancelled. 

Regards,

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed agreement, it is the sole responsibility of the member to ensure that all account information is up to date. According to your membership contract, any changes...

in billing information need to be submitted 31 days prior to the next draft date. This ensures that a member's account is properly updated in time for their next draft, as it may take up to 24 hours for the change to be reflected in our system. Due to the fact that your new credit card information was not provided to our facility until two days prior to your draft date, we are unable to offer you a refund at this time.Sincerely,Gold's Gym Fitness Alliance, LLC

Dear [redacted],We would like to apologize for any inconvenience you may have experienced. While we are unable to offer you compensation at this time, we would like to note that your complaints have been taken into consideration and these issues are being addressed. Sincerely,Gold's Gym Fitness Alliance, LLC

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As requested in my complaint, I need Gold's Gym to confirm that they have not reported this as a bad debt to any credit reporting agency. If it has been reported, I need confirmation that this has been corrected.  Thank you.

Regards,

Months ago I wrote the Revdex.com about the machines at the gym, they said they would contact me for resolution (they the gym) I have yet to hear from them..