Gold's Gym

The account in question for [redacted] has been cancelled.No further payments are due.

Review: In May I decided to join Golds Gym. Before I signed up I was very hesitant to join and explained to Golds Gym that I could possibly not be employed down the road and I am only joining for the convenience of the location and the fact that it is right next to my work. There response was very helpful and they mentioned that it wouldn't be an issue if I just presented proof of no longer being employed at my organization they could cancel right away. I mentioned as long as that rule applies then I will join Gold's Gym.

In August I went into Gold's and mentioned that I was no longer employed and they asked for proof of no longer being employed. I mentioned to them I have emails of my separation from the organization and showed these emails. They then mentioned that I now needed additional information including proof of residency, billing information, and additional personal information. I mentioned to them that I am in the process of potentially relocating and do not have this information avaliable right now. When I first signed up I was not told that I needed this information. They agreed to put my account on freeze until I knew exactly where I would be moving to.

Weeks later I spoke with a guy named Tyler on the phone. He mentioned it would not be an issue and he could work to cancel my account. We talked for a good 30 mins and he said it should not be an issue but advised me to call the next morning to speak with the manager at Golds. While on the phone with her she said there is nothing she can do and I have to continue paying. I mentioned to her that I have not used the gym for the past two months and I would just be handing them money.

Since my interaction in August I have been charged for September, Octobers, and now November. In addition, I have worked with my bank to get reimbursed for these charges and have filed several claims. I have been refunded for these charges and they offered to send me a new card so Gold's Gym could no longer charge me.

I received my card around a month ago and since then I have received over 10-15 phone calls from ABC financial saying that I need to update my payment information and provide additional personal information. In addition, I have received several letters in the mail.I have spoke with the Gym and they refuse to cancel my membership until I provide them additional information.Desired Settlement: I do not want to be contacted by ABC Financial anymore. I continue to be harassed by them. I have spoke with them several times explaining my situation. They claim they do not see any claims from my bank. In addition, they continue to threaten to turn me over to a collections agency. The letter I received in the mail says you can call to dispute any claims. When I have spoken to ABC Financial they continue to ask for information but will not focus on the dispute I would like to make.

Business

Response:

This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 6/22/15. She was currently working for the [redacted]and got their business discount. She called the club on 10/26/15 and said that she was no longerworking for them and would possibly be moving soon so she wanted to cancel. I asked if they wererelocating her to Chicago and she said no, they just let her go. I re-explained the cancellation policy toher and she was upset because she says she was lied to. The information is all outlined in the contract,so she wouldn't have been lied to. I gave her the option to freeze her account for the maximum of sixmonths while she gets together everything she would need for her move but she didn't feel that sheshould have to provide us with anything. She mentioned that she would get her bank involved so thatshe wouldn't have to pay anymore. I explained that if her account is past due 90 days then it would goto a collections agency and they would handle it from there.The complaint also discusses phone calls from ABC. ABC is our financial billing company and has anautomated service that calls members when their account is past due. This is to ensure that themembers are aware that they owe or need to update information. An automated service is not"harassment". There are notes from 11/13/15 that [redacted] called ABC about the cancellation and theyexplained to her that all cancellations must go through the club, not them. They are not threatening her,they are explaining the policy to her.[redacted] is not asking for any money back, and she was never wrongfully charged so she will not receive anymoney back. Her account is now in collections due to her lack of payment. The collection agency wouldbe the ones contacting her from this point on.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After I made my complaint, I looked at the history of complaints against Golds Gym. There are 88 complaints to the Revdex.com – I do not think my case is unique.  

The circumstances of the customer need to be considered, I do not have a history of not paying, I provided a card when I found out it did not work but was not informed I would not be able to use the gym while a fee was on the account.  Had the fees been waived, I would have paid in full and likely continued my membership, now I am disgusted. 

While they indicate a curtsey call was made on 6/16, I never received a courtesy call about fees on my account.

I paid June Membership fees at the gym and was admitted to the gym and was notified AFTER I paid that I would not be able to use the gym until fees were paid.

I went to the bank on 6/24 and asked for a letter regarding my card and was told a letter could not be provided. The person at the bank spoke with the customer service person at Golds Gym.

Since I cannot use the gym and its going on 3 weeks now, I asked to cancel the membership and to stop upcoming charges.  In addition, my card was

lost this past week and I asked that future charges stop.  I was told that future charges cannot be stopped and future fees will be posted to the account and that the account cannot be closed.

 

So while I do not have a card, fees are being charged to my account and I can not close the account?  This makes NO sense.

 

For almost three weeks have not able to use the gym.  I will not pay for a membership for a service that I cannot use, I will not pay a fee for a card change I did not know about and the bank indicated they are unable to provide a letter. 

It seems to me that the interest of Golds Gym would be to maintain positive relations with customers and build their customer base in a competitive market – however sticking to policy is more important to this organization as reflected in 88 customer complaints.  

I work with two other companies who simply sent an email or called when the charge could not be made and both cancelled automatic payments until a new card can be provided - neither charged a fee.  I am disgusted with Golds Gym and their insistence to policy and not consider the customer. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the response from Golds Gym. Attached is a letter Golds Gym requested from the bank indicating that the account was changed for security reasons.   

 

I am requesting a refund of fees charged, $100, from Golds Gym. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I stated in my original complaint that I was not looking for any compensation for the previous months of the contract, however that was before it came to my attention on my credit card statement that...

they charged me for the month of October and November. I had put a hold on my credit card through [redacted] back in September while I was disputing this case. However, Gold's Gym refused the block and I was charged a total of $398 for the two months. I have not been in to the gym to use any of their services since mid September and I would like to be refunded the amount paid in October and November, as well as what was currently stated and be released from any further payment. I contacted [redacted] bank and they communicated to me that I would need to go through the merchant in order to be refunded since they refused the temporary block.

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. You enrolled your nephew in our facility on 02.21.14 and he continued to use the gym up until April. Per the terms and conditions of your signed contract, a member must submit a 31 notice of cancellation to member services. When these cancellation requests are received, members are then sent a confirmation email notifying them that their cancellation was successfully processed. We show no record of you ever having submitted this request to cancel your nephew's membership, and the only way we would be able to remove his account from collections is if you are able to provide an email confirmation from member services. once that is provided, we can then take action with his account. As far as your personal account is concerned, member services shows no record of you having submitted a request to cancel childcare. On 08.08.14, you made the $30 payment you refer to in your complaint and your account was the up to date. The $70 charge you are now noticing was a past due balance charge from a draft decline in August. This charge included childcare fees, as we had not yet received your notice of cancellation. However, per your conversation with member services on 09.11.14, childcare has been now been removed from your account, and in accordance with our 31 day notice policy, your final draft for childcare will occur on 09.25.14. After that, the only future dues you will be responsible for are your membership dues, for a total of $15.95 monthly.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Dear Ms. [redacted],We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must submit their cancellation request to member services 31 prior to their next draft in order to avoid additional payments. You submitted...

an official request to cancel your membership on 10.06.14. Per our 31 day notice policy, you would still be responsible for your drafts on 10.17.14 and 10.31.14 (since you are a member at a club that drafts on a bi-weekly basis). Due to these reasons, you will be drafted for your final payment on 10.31.14 and you will not be responsible for any future dues after that date as your membership has been successfully cancelled.Sincerely,Gold's Gym Fitness Alliance, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My phone would allow me to write why I disagreed:

You are correct re: the time my nephew stopped using the facility, I called in April for day care, and his cancellation first I went in to try to cancel the gals at the front said I needed to call the number on the back of the tag, I did that the day after of the following day. Not just that, but when my card was ran in May, I spoke to your GM who is no longer there and advised him of the issue, he assured issue was going to be taken care of, June, JULY past still not removed, Within this time I finally had to call my bank, not only did I talk to the dog on member service but the GM who is no longer there but the one that replaced him, and now the new one there now. You all have gone through a lot since this issue. I NEVER received an email from member services, still haven’t for the call I placed last week. HOW IRONIC, yet this is the policy you want me to follow. I wouldn’t have minded the 31 day wait for it to be removed had it been cancelled in April like I asked or needed it to.

This is the last chance re: my account if indeed it isn’t resolved and refunded I will take it up w/the bank, I have my phone records that show I have called the *Word Rejected* member services time after time, yet you all have no records its bologna.

Dear Ms. [redacted],

We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member is only permitted to cancel their membership if they can provide proof of move 25 or more miles from a Gold's Gym location, medical...

disability, or military obligation. If at any time you were not given a copy of the contract you signed, a copy would have been provided to you upon your request. You first enrolled in your personal training membership on 05.29.14 and requested to cancel your membership on 06.12.14 due to a move you would be making to [redacted] to care for your cousin. If you can provide your proof of move to our facility, we will honor your cancellation. If you can not provide one of the aforementioned proofs, you must fulfill the term of your contract.

Sincerely,

Gold's Gym Fitness Alliance, LLC

Review: When I originally signed up for gold's gym, I was assured by an employee named Jesse that I would not be given hassle about canceling my membership under my circumstances. I was planning to accept a job more than 25 miles away. He told me to just bring in an email from my current or new employer or an offer letter, and this would be enough detail. I presented an offer letter and email verification from my new employer, and I continued to attempt to cancel my membership.

When I went into the facility located at [redacted] on 9/19/15, I was informed that they would not allow me to cancel, unless I receive documents that I would not be able to get until after I have been living in Buffalo for a number of weeks. He told me he would accept an offer acceptance letter. At this point, I shared my disgust and told this man that I will be posting my experience on review boards on line. 2 stars on Google, I should have listened to the people that told me to stay away... At this point, he threatened to call the police if I did not leave.

Finally on 9/29/15, Gold's gym accepted my detail of moving to buffalo, even though they would not accept an employment acceptance letter that they said they would.Desired Settlement: Since I was denied access to the gym on 9/19/15, I am looking to receive $12.00 reimbursement for September(29.99*12days/30days). I was unable to validate my parking when I was kicked out, which cost me $5.00. Per the agreement, I am supposed to be validated for parking on weekends. Also, Gold's Gym will attempt to charge me $29.99 for the month of October 2015. I have delivered a signed letter that they do not have authorization to charge any credit card or bank account this amount. I also feel the emotional stress of the threat of having the police called on me should receive additional compensation. In conclusion, $12+$5+29.99+any effects on my credit score for charging me access to a gym I am not allowed to access,+ damages for emotional stress

Business

Response:

This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 8/5/15. The contract is clearly written for one year and thecancellation policy is outlined in the contract. We did receive a cancellation form signed by [redacted] on9/29/15. Along with the cancellation form, he provided a new lease agreement for his new address. Thecancellation form clearly states that he will be responsible for the October 1, 2015 payment.In the complaint, [redacted] is claiming that he was threatened by an employee that the police would becalled if he did not leave. Our system has notes in [redacted]'s account on 9/19/15 written by the GeneralManager. He states in his notes that the member came in to cancel and it was explained to him that hesigned a 12-month agreement. The member did not want to agree to the terms that he originally signedfor and wanted to talk to the GM. At that point, the policy was reiterated to [redacted] and he flipped outand said that he would trash Gold's Gym online. He was asked to leave and when he kept going he wastold the cops would get called if he refused to leave. The member is now asking for "damages foremotional stress" when he is the one that seems to have caused it. This is a business and we have a zerotolerance policy for those who cannot act appropriately. The general manager asking him to leavebecause of his behavior is not grounds for reimbursement.Lastly, the member discusses that his parking was not validated and he would like to be reimbursed.There is no record that [redacted] ever paid for a parking pass. The parking pass would allow you to park inour garage on the weekends for a limit of three hours. If his parking wasn't validated it was because heeither didn't have a pass, or he went over the limit. Being "kicked out" has nothing to do with parking,therefor, the fact that his parking wasn't validated has nothing to do with Gold's Gym.We will not be refunding this member anything. He was a member for one month and was neverwrongfully charged. His behavior lead him to be asked to leave the gym, so we will not refund him forthat. The parking situation doesn't even make sense, so he will not be refunded for that either. [redacted]was and still is responsible for the October 1, 2015 payment but chose not to pay. This member will notreceive any type of refund.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]

Review: There was a gentleman that worked for gym in market square who encouraged me to sign up for gym membership.. I specifically asked for month to month and he confirmed but upon first payment I called gym and requested to cancel when I was informed that membership is for a year. I explained that I am not using services but have paid and was again informed that I am stuck in the contract. I called again a few months later when again they took $88.48 out of my acct, I again explained that I was misinformed and do not wish to use services and the gentleman told me I would not be let out of contract.Desired Settlement: I would like to be let out of the annual contract that due to me being informed that it was month to month when I agreed to sign up for services. I have NEVER USED THE FACILITY and think it is unfair that they can continue to attack my acct when I have bills pending.

Business

Response:

This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up on September 3, 2015. The contract that she signed clearly says that the term isfor 12 months. The month-to-month membership is currently $39.99 per month, not the $29.99 that sheis paying. The cancellation policy is also clearly written in the contract. The only way to cancel is if youhave proof of moving at least 25 miles away from the facility or become permanently disabled. Justbecause the member chooses not to use the facility does not mean that she is no longer responsible forthe payments. The agreement that we received signed by her is agreeing to the full 12 month term.I’ve attached the document that is signed by [redacted] as well as the policies within the contract. We arenot able to cancel her membership unless she meets the requirements necessary. Also, phone calls arenot a means to cancel the membership which is also laid out in the contract. She was never wrongfullycharged, and therefore, we cannot refund her.Thank you.Justine B[redacted]

Review: I wished to cancel my membership in October 2015, citing that I no longer worked downtown and lived an hour away from the club so I would not be able to use the membership. They gave me a "freeze" form instead of a cancelation form, noting that the account would not be reactivated until I came back.

Now in April 2016 my credit card was charged $40 for the month of April. I contacted the club and they said the account was only frozen never canceled and is now active again. I still do not work downtown and live an hour away so I would still not be able to use the membership. I called to cancel again, but was told that now I have to send in a letter or come in person (not an option). They also said a 30 day cancelation period would be enforced. My credit card was charged $40 for April and will now be charged another $40 for May. $80 total for a membership they knew I would never use again.Desired Settlement: I simply wish to cancel my account (which I now sent a hardcopy letter in the mail) and wish to have my credit card refunded $80, the $40 for April and the $40 for May that is expected to be charged. It cost them nothing to maintain my account the last 6 months and canceling the membership would not negatively effect them whether it is canceled immediately or within 30 days. I enjoyed the club and the people were always friendly, I just have no use for the location anymore since it is no longer convenient.

Business

Response:

This member states that he wanted to cancel his membership in October 2015. We have on record a freeze form that he signed on September 15, 2015. The form clearly states that the account would be on “hold” starting October 1, 2015 and the next dues would occur 4/1/16. The member does have a month-to-month membership which means that he does have the option to cancel at any time, provided he give a 30 days’ notice. His argument also states that it was noted to him that the account would not reactivate until he came back. The form clearly states when the account will be charged again. We did receive a letter in the mail from [redacted] stating that he would like to cancel his membership. His cancellation is already processed and his account is set to close on 4/30/16, nothing further due. He is not getting charged for May, so there is no need for a refund. Also, he did not pay for October 2015. If he would have signed a cancellation form in September rather than the freeze form, he still would have been responsible for one final month. The final month’s payment ended up being April.Based on the events that occurred, and the proof that we have, there is no need for a refund for this member. I’ve attached all documents associated with this complaint. Please use for your review.

Review: A month ago I called the gym and explained that I would like to cancel my membership. They refused to let me cancel the membership over the phone. I told the woman I talked to that I was not able to come in, but she said that was the only way to shut off the direct deposit. I kindly explained that I really wasn't able to come in, due to circumstances beyond my control. If I could've just went in and cancelled, I would have. I said I would be happy to mail, fax, or email them anything they needed -- or talk to a manager over the phone about it. She put me on hold to talk to a manager. When she got back on, she said I wouldn't be able to shut off the direct deposit or cancel my membership unless I came in, and there was nothing they could do about it. Again, I was not able to go in at the time, or I would have.

I called my bank (USAA) and explained the situation to a representative. She recognized this shady business practice and offered to stop the payment.

I have gotten a few phone calls and letters from a collection agency ([redacted] Financial). I told them to stop contacting me and explained the situation to them.

I was a member of Gold's Gym for many years, and I always paid on time. I tried to do the right thing by calling them; offering to email, fax, or mail them any paperwork they needed; offering to talk to a manager, etc. I simply could not make it to the gym in person.

This is unacceptable. As far as I am concerned, my membership is cancelled, and has been since I made the call; and I am not paying them anything else.Desired Settlement: I would like a refund for the last three months (roughly $90, which we'll round up to $100) for having to deal with such silly nonsense.

Business

Response:

This is an account of events associated with complaint #[redacted] submitted by [redacted].This member joined Gold’s Gym in March of 2010. He has been a member in good standing since then. The letter that we received from the Revdex.com is the first time that the club itself was alerted that the member wanted to cancel. As the contract states, it is a 30 day notice to cancel. The contract also states that you have the option to send a certified letter to the gym requesting your account to be cancelled. In the complaint, [redacted] states that he called in a month ago to cancel and was told that he could not cancel over the phone. He states that he was also told that he had to come in and cancel. There is no record of his phone call to the facility or any notes in his account saying whom he spoke with. Gold’s Gym does not take cancellations over the phone. Our policy states that the member can cancel if they come into the facility and sign the cancellation form or send a letter stating they want to cancel and make sure it is signed. We received no type of cancellation request from [redacted], and therefore his membership has not been cancelled. Because he owes for July, our third party billing company has been in contact with him to let him know he owes. [redacted] Financial explained to [redacted] what he needed to do in order to cancel but he still has not given us anything. Once the account is past due 90 days, it will go to a collections agency and they will be in charge with collecting the balance at that point. This was explained to [redacted] by our billing company.Tom states as his desired settlement he would like a refund for the last three months and would like us to round that up to $100. I have attached a copy of his check-in history and as you can see he used the facility throughout April, May, and June. There is no reason we would refund him for this when he was using it. Also, the check in history shows that he was at the club 9 times in June. He could have easily cancelled the membership any of those times he was there.In conclusion, Gold’s Gym will not be refunding this member. I’ve attached all necessary documentation needed for this complaint. The contract he signed clearly states all policies, the check in history will show his usage, and I’ve also attached a record of calls from [redacted] to [redacted].Thank you, Gold’s Gym Management[redacted]

Review: I signed up for a gym membership with a manager named Zach. I asked him several times as he was signing me up to clarify when I could cancel the membership as I heard from a friend that she had major issues cancelling her free trial and they ended up charging her for two months afterward without her consent before they finally cancelled the service for her after much effort and stress on her part. He confirmed I could cancel at "anytime", so to further clarify I stated, "I am signing up a month to month membership correct?" and he responded with "yes". Because I am a member of the fire dept. I was told I would receive a discounted rate at $30 a month. I was offered a trainer for an additional $80 a month. Again I clarified that I could cancel the trainer as well as the membership, at any time, knowing full well I wouldn't be able to afford the extra $80 a month for very long. Still he responded with "yes, you can cancel at anytime". The second month I started being charged $40 a month for my membership but I let it slide and now its $45. When I tried to cancel the trainer Zach told me he couldn't but would not state why. Said I needed to freeze the account first and the only way he could was if I 1. moved or 2. had a medical reason I couldn't work out. Neither of those are applicable, I just simply cannot afford it. I came back to the gym for the 3rd time to figure out why I couldn't just cancel my membership, the front staff informed me that I was signed up for a year long contract with the trainer as well as a 2 year contract for the membership. I asked why they thought Zach didn't mention this in the previous visits and the guys exact words were "I think he was just scared to tell you". If that doesn't confirm that Zach knew I was unaware of the year(s) long contract I don't know what does. I am absolutely livid. I have filled out 3 forms to freeze my account on 3 different occasions yet I was still charged for the month of July. I don't know what else to do.Desired Settlement: I need my service to be CANCELLED for once and all and as I haven't used the trainer or the gym for that matter in about two months now, I need to be refunded for the two charges of $45.00 for June and July as well as the last two charges for $80.00 for the trainer that I haven't used. I am already in the process of disputing the last charge for $80 for the trainer with my bank as we speak.

Business

Response:

[redacted] is in a contract for both membership, and personal training. The signatures are on all documents, so if she was confused about the terms then those questions should have been asked before she signed either one of them, as the cancellation policy is clearly stated on the contract. We have cancelled her account with no more charges, but no refund will be given. Even if she didn't know she was signing up for a contract, she knew about the 30 days notice to cancel them, which is what was charged. We have also kept her membership active until the personal training sessions that she has open can be used.

Review: I had a gym membership with Golds Gym. I had a contract with them and they were taking the money out each month. I had a domestic situation with my son's father and I changed all my contact information after leaving the hospital and forgot they were taking out each month. When I contacted them on May 22, 2016 I spoke with the front desk rep. He informed me about my debt and took a payment from me. When I contacted them to make the payment in full it was a different price. I contacted the Accounts manager several times by phone and finally resulting in an email to touch basis with her and she stated that she would contact her General Manager to see if she could waive my fees. She asked who told me they could waive my fees I gave her a name but I did tell her I was uncertain. She stated that the representative didn't remember so she couldn't waive my fees. What she told me was she was going to ask her GM due to my circumstances could she waive my fees and then told me because the gentleman didn't remember our conversation she could not. She then went to get him (Eric) just so he could disregard what I was trying to say and keep telling me what he wanted to say, disregarding the real issue. The problem wasn't whether he remembered it was do you have the ability to do it, and the answer was yes. So because they thought I was lying about the conversation they decided to be nasty and do nothing to help me because they didn't get a clear understanding of the issue. As I was trying to explain it to them they were not hearing me which frustrated me. Eric told me to get out and I requested the GM. She asked me to step into her office, I told her I was frustrated and asked if I could close the door she said no I asked for her boss and she said she runs the place. I argued that point and she said she was not going to talk to me. I don't know what kind of business this is and who its being ran by but it is ridiculous. They then proceeded to call the police as if I were a threaDesired Settlement: I would like an apology from the GM, to the manager Eric and the Accounts Manager Maria for being insanely rude, for not actively listening, for not being pro active, for not paying attention to a customers issue, for trying to force your thought on me, for giving me misleading information, and for sending my account to collections AFTER a payment was made and not contacting me first, for trying to penalize me because your employees aren't properly trained. I asked for the managers contact info and they gave me a company's number who closes accounts. They need to lose their jobs because apparently they don't know how to do them well at all dealing with customers, but I wouldn't wish that on anyone. On a real serious note, they need to go to a training class and get trained on how to handle customer complaints and de escalation classes.

Business

Response:

On this particular day, we had to call the police to intervene because this member couldn't control her voice and cursing. She openly cursed at our accounts manager and Eric in the main gym drawing attention. She was asked to step in GM office to resolve issue and she wasn't permitted to shut door due to her lack of control and threatening behavior. Meeting was stopped and police called to remove her from property. All notes on all interactions from phone calls to in-person meeting documented in her member notes.

Consumer

Response:

I'm not sure who Tracy is but she wasn’t even there or I didn’t talk to her the day of the incident. The police was called because they (Eric) and (Maria) were clearly not listening to the real issue and they got mad when I said, "Obviously you all can’t do anything for me so I have to go above you. Who is over you all?” Eric jumped to defense as he did the moment he sat down and wanted to know why I wanted to go over them and that it was nothing they could do. I stated well, I know it’s someone over you and he tried to tell me I didn’t need to talk to anyone so yes, I got upset I continuously told them I did not want to talk to them and I wanted to talk to there boss and I wanted the number to their boss and he gave me the number to the collections agency and to the cancellation services. So did I get mad? Yes did. The police was called because I said I was not leaving until I got the number to their supervisors. When the police arrived I was standing at the front desk. No one was touched no one was hurt, they just wanted me gone because they didn’t have an answer to give me and they were dead wrong. The manager asked me to step into her office, No yelling and no screaming. I asked, can I shut the door because I am upset and I don't want anyone to hear about this horrible service. She replied, "No but you can sit down!” I said, "Excuse me, thanks for the offer but no I’ll rather stand” and she said "Well, I'm not talking to you!” I said that's fine because there’s someone over you too and she said, "I'm the boss” I laughed and I said know your not. She then told me to leave again," I said no, I want the number to the man who runs the place and she said I’m going to call the police. I said, “Call them I haven't committed any crime, your mad because I want to talk to the head person of the company. She sat there at her desk and called the police and acted as if she was being toured. I walked away and WAITED for the police. When he got there we had a civilized conversation Eric said, "You have a problem, handle it with the Revdex.com” and I said, “I sure will” and walked out!. I was not thrown out no nothing. So please, don’t act as if it was an uproar because it wasn’t. Ya’ll were wrong so own it.

Review: False practices

Yes I came and signed up I never attended I was informed it was a 30 day trial and I can cancelle at any time with in my 30 days I contacted jym and I was told to contact Jessica she informed me I will have to pay 60$ you all have been drafting my account charging me overdraft fees money I didn't have I never used the service and no longer live in Richmond va it was a false service I was lied to and now I'm stuck with overdraft fees and now a membership I wanted cancelledDesired Settlement: I would like my membership cancelled like I was told I can cancelled anytime and money back for overdraft fees since I was lied to

Business

Response:

The member's request has been fulfilled. The overdue balance was removed and the account has been cancelled out. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: When moving out of the area (Midlothian VA) I emailed [redacted] Services (2/2/2016) to cancel my membership to Gold's Gym in 30 days. I did not receive an email letting me know that I did not have the correct information submitted to cancel the contract. After my bank account was charged again, I called the gym for assistance. I was then advised that something showing my new address was needed to cancel my membership. I sent a new email and a copy of the email from the USPS showing my address change and effective date. I heard nothing from either [redacted] or Gold's Gym. When I moved to Illinois, I got a new debit card and I notified Gold's Gym that this would keep [redacted] from being able to automatically draw the money from my account and I wanted to ensure I was cancelled and would not go into collections. The next communication I received was from [redacted] stating my account was delinquent and a second email responding to my February 2, 2016 email saying that I could not cancel my membership as I was delinquent. I then called [redacted] and was told my documentation for the change of address was not acceptable. I then emailed an acceptable form of address change and have not heard anything other than a new delinquent email from [redacted].Desired Settlement: I would like confirmation my account has been cancelled, any impact on my credit report to be removed

Business

Response:

I apologize for not getting back to you, as I thought the customer was supposed to let you know it had been resolved. I have made sure that [redacted] account has been cancelled correctly, and there was no impact on her credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: this gym is scamming people.

my friend and I signed up for free 7 day trial. were told to cancel trial on a certain day if we didnt want to become members, after we cancelled trial on the day we were told was the last day to do so, they told us the contract said the day before, and that we now are on a contract and have to pay for the next two years.

we have tried calling, going up there, and sending emails.

this is a huge hassle.

after struggling to make several attempts resolve this issue to the owner finally said he would take care of further payments being taken from us.

the bills kept coming.

they are still taking our money.

saying one thing and doing another.

the owner has since stopped responding to all emails.

I can not afford for golds gym to keep taking my money from me unjustly.

if you look on the wikipedia for golds gym, franchises like this one has a huge history of fraud.

cases exactly like mine. also cases just like several of other complaints by people recently leaving reviews for this place on google.

if you look on google reviews you can see plenty of unhappy costumers being forced into contract and unable to get out.

they will not reply to peoples emails but will reply to a public review on google leaving their phone number and email, which they never pick up or return.Desired Settlement: I believe I should be issued a refund for ALL transactions taken from my account and released from this fraudulent contract they weaseled me into.

Business

Response:

Member did not cancel until after the trial ended. Per the terms of the trial agreement, which was explained in full at the time of signing, after the trial ends the membership is active and the start up fee/first month is charged if a cancellation notice is not sent. We will, however, cancel the membership going forward and waive any back dues owed on the account.

Consumer

Response:

I had filed a previous complaint about this gym. they have told me both in email and answered my complaint agreeing they will discontinue billing me. and they have continued billed me both times. this is not right. I have told them I can not afford them to take any more money and they keep saying they will stop taking my money and keep doing so. they have taken over 160 dollars from me all in the name of signing a free trial cancellation one day later than the contract said to , when greg smith told me to cancel on the next day, the day I cancelled. they just replied to my previous complaint saying they will not bill me but billed me DOUBLE the next day! I consider this fraud and extremely terrible customer service. this is not right. so unjust. please return my money to me

Review: After trying to cancel our membership in person with a manager at Gold's Gym who was unable to assist they told me to come back later to talk to the person who signed me up. Since, we had never discussed a two year commitment I didn't think there would be an issue. We had a verbal conversation about going month to month for our membership and was told this was the best deal with no verbal discussion of being locked in for 2 years. This has left us feeling taken advantage of and dissatisfied after placing our trust in the customer service representative. We would like to cancel our membership for [redacted] and [redacted]. We are new to the area and only had it for the month with the impression we could try it out and pay month to month with no issue if we needed to cancel. When addressing the issue she stated "you should read the contract more clearly" but after going over all the month to month prices she never mentioned a two year commitment. It was our misjudgment to place our trust in her verbal agreement but the Sales Representatives misrepresentation of what we were committing to that lead to this problem. I felt insulted and hostility when trying to figure out our next step telling me that she had no intention of helping us in this unclear situation that resulted from her negligence. Also what we signed says membership agreement, not contract so we were not aware of the commitment our signature was playing at the time."Desired Settlement: We will pay for the month we have used up to this point but no longer want to continue business with a gym that has rude management, facilities that did not meet our expectations, and dishonest business practices. We would like this 'membership agreement" to be considered void based on misrepresentation, verbal confirmation that is was month to month, and negligence in explaining the importance of the document we were told to sign.

Business

Response:

[redacted] signed up on June 7, 2016 for a 24 month couple membership. There were 6 lines to be signed and are signed by this member in their contract. Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is fulfilled, pool addendum and credit card signature. At this time, there is no reason to break or cancel this contract. Members have full written agreement as well. They had 3 days to read it fully and object or cancel. Member also came to club and stated to Wendy W[redacted], that she had somewhere else "free" to workout and that was her reason for desiring to cancel. That is not a legitimate reason either to break contract.Lynn B[redacted]GM