GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's concerns and we would like to present the following.Prior to the purchase of a Website Builder plan, our customer acknowledged the following agreements:•...

Universal Terms of Service Agreement• Website Builder Service AgreementThese agreements may be reviewed at https://www.[redacted].Our customer had contacted our support teams indicating the service did not contain a feature which a previous version of our product allowed.  RESOLUTION:GoDaddy acted in good faith to uphold its agreements with our customer.  The Website Builder plan they had purchased functioned as intended.  GoDaddy takes its customers feedback very seriously, and in fact it was this type of feedback which led to the creation of Website Builder v7. It is also this feedback which helps with the improvements of products in general and there are many excellent updates coming for Website Builder v7 in the near future.?  As the service did not suit their requirements, our customer has since canceled the Website Builder plan and we have refunded the $9.99 purchase price. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]Office of the CEO

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements...

can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly. We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On April 30, 2014 our customer opted to add GoDaddy’s Protected Registration service to three domains.  This premium, add-on service is the highest level of protection for a domain that GoDaddy offers and protects against the cancellation, expiration, or transfer of a domain. Domains which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by submitting a valid government issued ID, Business ID if applicable, and signed form to our Domain Services Department.On May 6, 2015 GoDaddy renewed the three domains and associated Protected Registration Service, each for a one-year term, in a good faith effort to honor its agreements with our customer. The Protected Registration Services were canceled and refunded on May 15, 2015 after our customer provided the required documentation. Our customer remained responsible for the cancellation of the domains; Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domains from being canceled without proper identification. Our office connected with our customer via phone.  As a one-time exception we canceled the domains on our customer’s behalf and submitted a refund in the amount of $45.51 for the remainder of the May 6, 2015 renewal transaction.  Further refunds will be provided in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant. On May 5, 2016 our customer requested website data be restored to a shared hosting plan they were utilizing. This data restore request was completed the same day. Following the successful restore completion on May 5, 2016, our customer requested the website data be restored to their Virtual Private Server (VPS) instead of the shared hosting plan. Due to an unknown technical issue, the data restore failed. GoDaddy re-initiated the data restore attempt on May 8, 2016. On May 18, 2016 our customer requested a cancellation of the restoration. Our customer was properly informed website data restores are not guaranteed and may take 7 to 10 days to complete.  Furthermore; as previously stated, maintaining independent website content backups is a customer responsibility. Contrary to our customer's understanding, a 6-month extension to the VPS in question was offered at no cost to them on May 25, 2016 as a gesture of goodwill.  This offer was declined. If our customer would like to accept that offer, they may connect with our office directly. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  I was LIED to and was guaranteed my website would be on the front page of [redacted] within a month.  In fact, [redacted] hasnt even accepted my website after 90 days.  When I called to complain, I was TOLD I was lied to by the cutomer service rep after the fact.  The employee that pulled a classic bait and switch on me, conveniently was no longer with the company.  I believe this to be completely unethical in the least and borderline illegal.  I did not search out GODADDY for this service, they called me with the guarantee.   If I treated customers like this, I wouldn't last long.  

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:•    Universal Terms of Service...

Agreement•    Domain Name Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 8, 2014, the complainant purchased a domain backorder via online transaction.  Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration.   Placing a backorder is not a guarantee that the domain name will be acquired.   Included in this purchase bundle was a GoDaddy Auctions membership, and a 100 pack of GoDaddy’s DomainAlert Pro monitoring credits. On January 8, 2015 and January 8, 2016, respectively, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant.  Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has canceled the Auctions membership in question, a refund in the amount of $4.99 has been provided to their original payment method.  For future billing concerns, the complainant may contact our support teams via phone at [redacted] or via live chat on GoDaddy’s website.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer’s additional concerns and would like to present the following.

The additional year of registration has been added to the domains in question, in accordance with our previous response.  Going forward any transfers will follow our standard extension time frames.

We welcome the opportunity to connect with our customer and would be happy to listen to any additional feedback they are willing to share, and can be reached at [redacted] or ###-###-####.

Thank you for the opportunity to address and bring clarity to the additional concerns presented by our valued customer.

Kindest regards,

Go Daddy has continued to charge my credit card for services that I have not used. I closed my business almost 2 years ago and they are still charging me. They said my account was on auto renewal, which I never signed up for. I didn't even know about it. I called within 5 days of my card being charged and they refused to give me a refund. This is a deceptive practice!! They should not be able to charge you without your knowledge or sign you up for auto-renewal without your knowledge.

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Prior to the expiration of our customers Managed WordPress plan, renewal notices were sent to the email address on file on:  • May 25, 2016• June 24, 2016• July 24, 2016• August 8, 2016• August 13, 2016• August 18, 2016.  In addition, on August 30, 2016, GoDaddy’s customer care reached out to our customer and discussed the recent expiration of their hosting plan. At that time, our customer declined to renew their plan without paying a restore fee. Again, account management, including data backups, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction.  This is for the period ending February 7, 2015.Our Protected Registration service, which the complainant had added to their domain name registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have automatic renewal disabled until the Protected Registration is canceled. This is done by way of the domain Registrant submitting a valid government issued ID, Business ID if applicable, and a signed cancellation form to our Domain Services Department. On February 9, 2015; per the domain protection service the complainant had added to the domain registration in question, GoDaddy was instructed to automatically renew the domain with associated Protected Registration services upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:•  November 9, 2014•  December 9, 2014•  January 8, 2015•  January 23, 2015•  January 28, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Protected Registration service the complainant had opted into had functioned as advertised; keeping the domain from being canceled. The complainant had previously been informed by our Domain Services team what steps they would need to take to cancel the service.  Our office has also been in contact with the complainant to clarify the information they will need to submit for the protection service to be canceled.  Per our Refund Policy, the product renewals which occurred on February 19, 2015 are non-refundable.  However, as a gesture of good will and one-time exception to our Refund Policy, if the complainant completes the process to cancel the protected registration prior to June 19, 2015, our office will submit a refund for that portion of the latest renewal transaction.  Once the service is canceled, the complainant may follow up with our office directly.Education:What is Protected Registration?:[redacted]Canceling Protected Registration:[redacted]Refund Policy: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant

We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following.

Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customer. The customer's site is live and has been indexed by Google. As a reference example our customer may visit https:[redacted] to see the indexed pages and visit them.

If our customer would like to cancel their website ?services we will refund them in full as a onetime exception. We request that the customer notify us if they choose to do this. We sincerely hope we can earn their future business.

Best Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher.  In working with our customer, we found that they failed to install the intermediate chain certificates.  Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

My Name is [redacted] and In the last 5 Years I have spent thousands of Dollars for over 5 Years using Godaddy Services. I have never had an issue until today. I was calling to get a refund on a website builder I have had for over 3 years and I forgot I was paying for it for over a year. But I do have over 20 Different Accounts WITH GODADDY!!!!!.
When I asked them for a refund they began to say that it has been to long THE TERMS HAVE CHANGED IT IS 48 HOURS TO GET A REFUND. Which I had no clue to there terms of service had changed. As I proceeded to speak with a manager he says the same thing and I tell him I never received a change of services. So [redacted] THE SUPERVISOR was very rude to me as a customer that spends alot of money shouldn't be treated. I began to ask him for Name or Employee Number so I can Reference him in this review, He said I will only give you the first name and I said godaddy is big your the only one with the name virgil and he said oh yeah and laughed. This is by far the worst experience I HAVE EVERY HAD WITH GODADDY. I COULDN'T BELIEVE HOW I WAS TREATED. And it was a $2 Refund.
I have spent alot of money with this company and refer everyone to there site since I am a web designer. But that will stop from today on. WORST EXPERIENCE and TURNED ME AROUND. VERY BAD CUSTOMER SERVICE. AND RUDE MANAGERS ( [redacted] AKA THE ONLY ONE WITH THAT NAME THAT WORKS THERE PER Him)

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a 42 day window in which domain names may be recovered. Once the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removed. This was explained to our customer during a call with our Support teams on October 21, 2014. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear back. If a response is received, we will work with our customer to resolve this concern. EDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain names. What happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

I did not 'instruct' GoDaddy to 'renew' anything. Because it was NOT properly disclosed that a 72 processing time is required in order to lift the private registration, I could NOT de-select the auto-renewal forced onto the account by GoDaddy.
They've made it next to impossible to manage your OWN accounts with the extra layer. It's never disclosed anywhere in the purchasing steps that added this supposed extra security would in fact block You the Owner of your own accounts from making changes.
The entire process is designed to make it so convoluted you either give up or you're stuck having to endure multiple phone calls, most who are Not helpful, multiple websites, varying logins each with their own protocol and there is nothing anywhere that makes it easy to lift those restrictions. Even after you authenticate as the Owner you're prevented from managing your own purchase. That's not what I signed up for. I signed up through One service to manage my own accounts. Not three other providers or multiple portals in order to avoid further charges.
I will never do business with GoDaddy again. In my opinion it's borderline extortion and I truly don't appreciate it being made to seem like it's my fault for some reason. I'm the customer. The site(s) are intentionally designed to cause delays and have customers incur unnecessary fees.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Agreement    The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2013 our customer purchased a Website Builder Business plan for a one-year term.  Our customer also received a domain name registration for a one-year term at no cost with the purchase of the Website Builder plan.  GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.  Website Builder provides free email addresses that may be used with the hosted domain name.  Customers are provided 1G (1000 MB) of space to split between any of those email addresses they may create.  On November 12, 2013 and September 10, 2014; respectively, our customer purchased an additional 3G (3000 MB) of add-on storage space to use with their email accounts.  Our customer had successfully renewed their services upon expiration in a timely manner until November 7, 2015.  On that date; per our customer’s account preferences, GoDaddy was instructed to automatically renew their services and attempted to do so in a good faith effort to honor its agreements with our customer.  However, our customer’s financial institution declined payment.  On November 16, 2015 our customer contacted our customer support teams for product renewal assistance.  Our customer renewed their Website Builder plan and domain name registration, each for an additional one-year term.  This is for the period ending November 7, 2016.  The additional email storage space to use with their free email accounts was inadvertently missed during the renewal process.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has connected directly with our customer by phone. As a gesture of goodwill, we have provided our customer with 3G (3000 MB) of additional space at no cost to use with the free email addresses they received with their Website Builder plan.  This is for the period ending November 7, 2016. Our customer will be responsible for any future product renewals.  We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.  GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement•    Microsoft Office Terms of Use•    Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B".  On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration.  GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Hello, the hosting plan does not perform as required why pay for something that does not work , I am no longer going to use go daddy hosting plan. I was using the plan but there is many problems, the pages load extremely slow with the Wordpress plugin on plex. I spoke to there support and they confirmed that it's an issue and I should switch back to old Wordpress plan and asking me to pay again . This was on phone and wbe chat whenever I spoke about the issues they wanted me to purchase different plan. 
I have now signed up with a different provider and everything loads instantly.
if I pay for something from a brick and mortar store I would not have rights to a refund if the product was faulty because it's in the shops terms and conditions on refund policy , no because law says if a product is faulty I am entitled to a refund this product is clearly faulty I tried on multiple occasions to get this sorted with go daddy and response was to switch back to the Wordpress plan which meant I would need to pay more money and lose £15.
I asked them to credit the £15 to my go daddy account so I can use money on something that maybe works? 
Perhaps godaddy needs to look at sorting there severs.

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement· Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]The complainant originally made two purchases on March 21, 2014. The first transaction was done online for a domain name for a two year term. The other transaction was made for an annual plan during a call with our Customer Care team for an SSL Certificate, Website Builder plan and a free domain name for the first year that came with a promotional offer for the Website Builder plan.  The complainant was at no obligation to utilize the free domain name offer but chose to do so by registering the .org domain name.During the call our Customer Care team did clarify why the customer was getting a second domain and offered to walk the complainant through cancelling the .org domain name as the complainant stated they did not need that domain name. Our support team also extended a goodwill gesture to refund one year from the two-year term of the .com domain name for the confusion if the complainant cancelled the .org domain but the complainant declined this offer.Per our customer’s account preferences, GoDaddy was instructed to automatically renew the .org domain name upon it’s one year term date and did so in a Good Faith effort to honor its agreements with the customer on March 22, 2015. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:· December 21, 2014· January 20, 2015· February 19, 2015· March 6, 2015· March 16, 2015GoDaddy offers our customers a 45 day window to cancel a .org domain name from the date it was automatically renewed for a full refund. The complainant did not contact GoDaddy Customer Care regarding the domain renewal until May 18, 2015 which is beyond the timeframe for a refund per our Refund Policy.The complainant’s Website Builder product is active but has never been published by the complainant. In order for the website to be seen on the Internet, the complainant must first publish the website to make it live.  GoDaddy has attempted to work withour customer to the best of our ability but this step must be completed by the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our 24/7 Customer Care team is available to walk the complainant through how to publish their Website Builder product. As a measure of goodwill we would like to offer the complainant an additional three months on their Website Builder for any confusion when speaking with our Customer Care. If the complainant would like us to add the additional time they can reach out to our office for assistance.EDUCATION:The complainant might find the following GoDaddy Support articles useful: Refund Policy: [redacted]Publishing Your Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

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