GoDaddy.com

The credit card fraud agent refused to give me the email address for the registered agent to allow us to serve notice of there breach of our agreement via email as per there universal contract;
the breach involves there cancellation of our paid 2yr. domain name registration, after I satisfied there ID requirements by giving them access to our Corporate formation documents at the NM SOS website and sent a picture of the business account credit card that is in the name of our treasurer and the corporation and offered to send a copy of our corporate banking resolution, they then responded with an email acknowledging there satisfaction of the documents as being proof that we are indeed the responsible party.
They then refunded the amount and told us that we must repurchase the domain; I responded by telling them that we are only allowed so many transactions per month and that this would infringe on our other purchases that we are required to make in order to fulfill our exempt purposes, i.e. buying blankets and sandwich products to distribute to the homeless.
The issue at hand is that we formed a contract by purchasing the domain, we opened an account to host our new domain and transferred DNS to that host, we fulfilled the terms that were presented to us by giving them our credentials, they in turn breached our agreement by cancelling our account; and
we demanded the registered agents email address, to serve them with the notice of there breach of contract;
it is not our problem or fault that there agent refunded our domain fee, we did not ask them to do this; and
there policy is that they do not refund domain name registrations, so this was done outside of the terms of our universal agreement and was not done in good faith;
we just want our domain name agreement honored, as per our contract and our paid domain restored, regardless what the credit card agent thought was proper under the circumstance the contract is in breach and must be resolved.

I've been a customer for years and have paid to use the email and web hosting services. I recently found that 30% of all of my emails were not being received or sent out. I spoke with customer service on numerous occasions as well as other users experiencing the issue on the community forum and offline.

Customer support said that the emails were being held on their service and there is no explanation as to why they weren't being sent out. Godaddy didn't report that these emails were being held and their service noted that they had been sent. Other users have experienced the same exact issue and their response was to pay more to upgrade to the Office 365 product. They mentioned that their business class email is not reliable and should not be used for everyday email.

I think it's unethical for a company to withhold emails without notifying the customer. Telling the customer that these emails were sent out when they actually weren't is unacceptable and false advertising. Godaddy advertises the reliability of their email service and charges customer for these services. This company is charging customers money for services that don't work.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was mistaken in my belief that the leak of the email address came from them. I consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is premature and would not resolve my complaint at this time.   For your reference, details of the offer I reviewed appear below.

Ms. [redacted] contacted me and a telephone meeting is scheduled for Tuesday, April 14 at 11:30 a.m..  In preparation for the meeting I emailed Ms. [redacted] ([redacted]) copies of the two letters I sent to GoDaddy that received no response (dated December 6, 2014 and February 24, 2015).  In addition, I have sent her a copy of the return receipt from USPS that shows that the December 6, 2014 letter was received and signed for on December 15, 2014 by a GoDaddy representative at the Scottsdale, AZ. headquarters. 

Regards,

I was lied to and go daddy did not fix anything even though I was told it would be fixed. I had to fix it

Thank you for the opportunity to address our customer’s additional concerns. GoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature.  Ultimately, our customer chose the initial purchase term and renewal term of the hosting.  At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar.  Again, account management is a customer responsibility.  While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
  RESOLUTION: GoDaddy upheld its...

agreements with our customer in good faith and honored its terms of service.  We were able to connect directly with our customer to address their concerns and provide an exception to our Refund Policy for this service. We consider this matter resolved.
  Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,
  Melanie Van K[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.  It appears the complainant may work for a GoDaddy customer, and may have received a...

call from GoDaddy’s Customer Development Team regarding the customer’s account.If our customer does not wish to receive outbound calls from our customer care team, they can contact our customer care center at any time and request to be placed on GoDaddy’s Do Not Call list.  Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Go Daddy stole my domain name that took months to think of. I went on their website to see if the domain name that I had thought of was taken and it was not but the next day it was taken by Go Daddy and I could buy it for $69.99 plus commission! My domain name I had to BUY from them!!! I am so upset that I cannot even see straight. Beware everyone...they are crooks. Check the online reviews as I am not the only one this has happen to. Shame on you Go Daddy. I will never ever recommend you and will make sure everyone I speak with knows about this.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention.  We have reviewed the complainant’s correspondence and the Go Daddy account in question to which we would like to present the following.

Prior to purchasing their cPanel...

Hosting Accounts through the GoDaddy website the complainant acknowledged the following agreements:

•    GoDaddy Universal Terms of Service Agreement

•    GoDaddy Hosting Service Agreement

The latest version of these and our other legal agreements may be found at:  http://www.godaddy.com/gdshop/agreements.aspx

The complainant is attempting to use their hosting accounts to establish an external connection to a third party server, which is not supported within our shared hosting environment.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services. The complaints request to allow external connections from their hosting account is not supported. They were offered the option to move their content to a Virtual Private or Dedicated Server where this limitation does not apply and declined the offer.

 

Should the complainant desire to cancel their hosting accounts we will be happy to provide a refund for the time remaining on those accounts. These refunds will be to the original payment methods. If they desire to take advantage of this offer they can contact this office directly.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Sincerest Regards,

Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted].  Although Go Daddy as a company did fix the issue regarding logging into my online account, the email issue is still not fix.  [redacted] is still merged to another individuals account/access. They are still screening my emails prior to them arriving into my inbox. I am "still" waiting to see the email from Spirit Airlines to "reset" my password.  What's taking so long? Who is blocking the email? Who is screening my inbox/sent/receiving mail?  What's taking Go Daddy so long to "unmerge" the accounts.Until this issue is not fix, I will not be a happy customer. Please have them UNMERGE the email accounts and secure my account.Thank You.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have cancelled several times. Please review both the telephone log and the email conversation in which I express this.I will open a case with [redacted] regarding this transaction.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction,...

our customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:[redacted]://[redacted]As a service provider, GoDaddy must, from time to time, migrate our customers in the shared hosting environment to new servers to ensure they receive the benefits of the latest hardware, software and security improvements. We cannot always predict with certainty that a customer's code will be compatible with the newer environment and work diligently to ensure any technical issues are quickly resolved.Our hosting teams worked vigorously to address the customer's concerns and bring the customer's site online once it was discovered an issue did occur. We sincerely apologize for any inconvenience the customer may have experienced.RESOLUTION: Go Daddy acted in good faith and upheld its agreements with the customer. As a goodwill gesture we have added an additional year to the customer's hosting plan at no cost to them.  Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.   Please let us know if we may offer any further assistance.Kindest regards, [redacted]Office of the CEO

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

We sincerely appreciate our customer's feedback about their interaction with our staff. Our customer care managers will be apprised in an effort to address any improvement opportunities that may exist.

Per our customer's account preferences, GoDaddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility. 

?* The charge in question took place on February 2, 2014

* ??The customer contacted GoDaddy February 19, 2014 to discuss their setting. The charge was not discussed during this interaction.

* The charge in question was discussed with GoDaddy on February 25, 2014. GoDaddy properly advised the customer that the domain names were no longer refundable.

* GoDaddy (a registrar) is unable to recover the fees paid to the registry for the domains in question and cannot absorb these

costs for our customer.

As a gesture of goodwill we offer our customer a one year membership in our Domain Discount Club (a $90.00 annual value) to ensure they receive the lowest prices

on domains for the next year. More information about this valuable service can be found on our website. If our customer wishes to accept this offer they can let us know in reply or contact us directly at [redacted]@GoDaddy.com. 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]://[redacted]On March 31, 2013 our customer or another authorized individual had canceled several domain name registrations from within their GoDaddy account. GoDaddy did not initiate the cancellation of the domain names.  Account management and security is a customer responsibility.Our customer's domain names followed the standard life cycle. Due to the time elapsed since the cancellation of the domain names, a redemption fee must be applied to reactivate those domains. Resolution:GoDaddy sincerely values our customer’s business and has acted in good faith upholding our agreements with them. Our office has successfully connected with our customer via phone to clarify what had transpired and assist with reactivating the domain names.  We do understand the cancellations may have been inadvertent.  As such, we have waived $400.00 in Redemption Fees as a one-time exception and our customer has reactivated their domain names.  Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Workspace Service Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

GoDaddy has diligently worked to address any issues that our customer may have experienced. The server the customer's service is utilizing is not in a state of disrepair. Our services have performed as advertised and expected.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer.

As a gesture of goodwill we are willing to offer our Email Essentials or Business Essentials for a one month term at no cost to the customer. Hopefully, they will find this product to be a better solution for their needs.  If the customer agrees to this they may contact us at ###-###-#### or [redacted]@GoDaddy.com.

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]
On...

June 17, 2016, our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting plan. The two domains were purchased for ten year terms. The hosting plan was purchased for three years. Prior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing team. During this interaction they explained their intent to purchase the hosting and three domains for a one year term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer does have an option related to the hosting service. Within thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staff. They can then purchase a new hosting plan at the desired term. Should our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.
Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Stephen J[redacted] Office of the CEO - GoDaddy

This is a non-response.  They can't even identify the account, but feel OK with holding on to $1300+???

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 

My customer account number for the billing that I complained about which been requested by the respondent business is:  974825

Regards,

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

On January 25, 2014 our customer purchased GoDaddy’s Website Builder Plan. As part of a promotional offer the purchase included a free domain registration. On February 19, 2014 our customer canceled the Website Builder plan and requested a refund. In calculating the refund, the standard cost of the domain was subtracted from the refund amount.

Additionally, when our customer agreed to our terms, they agreed that refunds are only issued for domains that are canceled within the first 5 days of registration.

Resolution:

GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. As a gesture of goodwill, GoDaddy will add a store credit to their account in the amount of $12.99, provided that they cancel the domain. Our customer may contact our office directly to have the store credit applied after the domain is cancelled.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

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