GoDaddy.com

godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was never any notification of an automatically renewal. No notices via email, no receipt of payment, no notice via mail. As I have stated previously, had there been any sort of notification, I would have immediately cancelled the product as I never once used this product so paying for it wouldn't make any sense at all. GoDaddy should be required to show me where they notified me this would automatically be renewed and also provide copies of the notices they allegedly sent. It's alleged our conversation was recorded when I made this agreement with them, per supervisor [redacted] that I spoke with. They are purposely misleading customers by hiding details to continue billings on accounts. It's very deceptive and I can guarantee I am not the first person to experience this as [redacted] and [redacted], both from go daddy, confirmed. The funny thing about all of this is I contacted Godaddy recently to set up a mail service and here I find they've been charging me without authorization for 3 years now. Do the right thing and refund me for the charges you tried sneaking by me. Otherwise, I will just find another company to handle my needs. Pretty simple.

Regards,

I cant not believe godaddy can say what they just said with a straight face!
godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claim. I was sold the service by a GD rep and part of the deal was that GD would move it over.  This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take 42.00 dollars from the little guy and fell good about it, good for you godaddy!
I can get my 42.00 worth on social media!
 
I do not consider this issue resolved!

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On April 9, 2013, our customer contacted GoDaddy support staff via phone and purchased 1 year of hosting service. Our customer is correct in that they were eligible for a free domain name at the time of the purchase.For any hosting plan that allows for a free domain name, the purchase process includes a requirement to accept or decline the free domain, whether placed online or over the phone. As such, our customer would have been asked if they wanted the free domain by the support staff member who assisted them, much in the same way they would have been asked which operating system ([redacted] or [redacted]) they preferred.Since the original purchase, there is no record of our customer contacting GoDaddy support staff to let us know they did not receive the free domain. This complaint is the first time this issue has been brought to our attention.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:* March 10, 2014* March 25, 2014These notices stated that the expiring items would be renewed automatically in accordance with their account settings. Our customer was also sent confirmation of the transaction on April 9, 2014. They did not contact our support team in regards to this transaction.As outlined in the terms our customer accepted, the automatic renewal option will renew the service in question for a period that is equal in time to the most recent service period. In our customer’s case, the prior service period was 1 year.GoDaddy, like many companies across many industries, offers introductory pricing on many of our products in an effort to attract new customers. Our customer is correct in that it is available for longer terms, however, the disclaimer displayed on the product page specifically states:“Special introductory pricing valid for the initial purchase term only. Product renewal pricing subject to change.”Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Given the time that has elapsed since their hosting was renewed, along with the fact that the service is active and in use, we will not be issuing a refund for their hosting fees. Should our customer wish to cancel the hosting service, we will gladly provide them an In-Store credit for any time remaining on their plan at the time of cancellation.Though it has been well over a year since the purchase that allowed for the free domain, as a onetime exception, we will provide our customer with a 1-year domain registration at no cost, per the terms of the offer. Should our customer wish to accept this offer, they may contact our office directly.Education:The customer might find the following support articles useful.Managing Renewals for Products and Services -[redacted]

Refund Policy -[redacted]

Canceling Products -[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at:

Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain names. Prior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automatically. Account management, including renewal preferences, is a customer responsibility.

Resolution:

GoDaddy sincerely values our customer's business and has acted in good faith in upholding the agreements with them.

Per GoDaddy’s refund policy, our customer is eligible for a refund, provided they cancel the domains that they no longer wish to keep. Our customer may contact our office directly for assistance in canceling the domains and to receive their refund.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed the details that has been provided and would like to present the following.Contrary to the complainant’s statement the domain...

name in question is not and has never been registered through GoDaddy. Current Whois records indicate the domain name is currently registered through F[redacted]. Their website can be found at: http://[redacted]/Should the complainant wish to discuss the ownership of the domain name we suggest they contact the current registrant. Registrant contact info can be found through the Whois Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:•     Universal Terms of Service Agreement•     GoDaddy Online Bookkeeping Service AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]As with all service providers, GoDaddy experiences unexpected technical issues and works vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has acted in good faith upholding our agreements with the customer. GoDaddy has issued a refund to our customer as requested and will continue to work with them in an attempt to resolve any outstanding issues.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.

No investigation was performed by Godaddy. I did NOT violate Godaddy's terms of services. We are not a rogue pharmacy. All of our pharmacies are fully licensed and accredited by pharmacy checker. com and other accredation organizations. We do NOT supply controlled substances. We DO require valid prescriptions for the non-controlled substances we do provide. The domains are still under suspension by godaddy and have NOT been transferred to another Registrar. The  domains in question are [redacted]. Go daddy's representative has been untruthful regarding this issue. No investigation was done at all or they would have immediately realized that we were in compliance.

I want to know exactly what they did to 'investigate' this issue. Godaddy has violated their own terms of service. Legal action is an option that is still on the table and ultimately will cost godaddy much more than giving me back my domains which were stolen by godaddy and their unethical employees..

Regards,

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.
On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.
As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.
Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer approved the pricing and did not question the currency being charged. The order total was correct and cannot be altered. Our customer received an order confirmation email which indicated the total amount charged in USD. The information is also clearly located within the Order History section of their account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 25, 2015, during an online transaction our customer...

purchased 4 domain registrations with Protected Registration, each for a one year term.   Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised.  Our customer submitted requests to cancel the Protected Registration service for 3 of the domains on July 28, 2016, and those services were canceled. At this time, the 4 domains, one of which that includes Protected Registration, remain active.  If our customer requires assistance to cancel their remaining products they can contact our Customer Care Center at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Regards,John M[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The GoDaddy rep failed to tell me about the unrealistic charges. When I challenged the charge they claimed that an e-mail was sent to me regarding the charges and that I would have five (5) days to cancel. I did not receive acknowledgment and would have definitely cancelled. I clearly asked the rep at the time he was persuading me to consolidate, and he assured me  that the only thing that would happen is that I would be paying for all my domains at one time and that they would be prorated. The amount was ridiculously high and I would never have agreed to it. When they cut off my website and no one could go to same, I had no choice except to agree to pay. It's like holding a gun to my head. This company, or some of its' reps, must be on commission and what this one did was unscrupulous and wrong.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] The statements by GoDaddy are not true. In particular the following statement;"The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. "I am not asking for any capability beyond what I was promised. I purchased a Web Builder package that allows me to build ONE website for presentation on BOTH stationary and mobile platforms. The stationary platform works as it should, the mobile platform does not. This is an issue with Godaddy's Webuilder program. Again; The mobile website does not present properly; improperly highlights menu items; highlights menus options for pages other than the one you're on, improperly changes colors of non-highlighted menu items, etc. 30% of my business comes from mobile platforms and the manner by which GiDaddy's Webuilder presents my website is unprofessional. I am asking that they fix the issues within their system that are preventing the mobile websites from working properly. I paid for a service to properly publish my website on both stationary and mobile platforms and I am only receiving service for a properly published stationary platform. I am not asking for any capabilities beyond what was promised.I have spent more than two months trying to get GoDaddy to resolve this issue. Throughout, I have been lied to, given wrong information, provided dead links to open repair tickets, repair tickets closed without being resolve, told the issue was resolved when it still remains and generally blown off with no resolution. Their technical service is deplorable and designed to run the customer around in circles. So when GoDaddy claims that;"GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. ""That is also untrue and unaddressed.In response to GoDaddy's final statement;"If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost"I require SSL for my business and WordPress does not provide SSL certificates. Again, I don't require more flexibility, I require nothing more that the product I purchased; a properly published website for both stationary and mobile platforms.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: [redacted]After speaking with the complainant they have acknowledged consenting to allowing a third party to use their credit card for GoDaddy services. Our billing system has worked as intended renewing the associated products per the third parties account preferences. This is a third party complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Accessing Your Order History[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements can be found at: [redacted]

In August 2010 our customer purchased a domain name and associated domain name certification for a two-year term.  This payment was for the service period ending August 2012.

In August 2012 our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer.  This renewal was for the service period ending August 2014.

GoDaddy sent renewal notices prior to the expiration date on:

• May 3, 2012

• June 2, 2012

• July 2, 2012

• July 17, 2012

• July 27, 2012

These notices informed our customer their expiring items would be renewed in accordance with their account settings.  Account management is a customer responsibility.

In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired.  Our customer had acknowledged the renewals.

In August 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer.

GoDaddy sent renewal notices prior to the expiration date on:

• May 3, 2014

• June 2, 2014

• July 2, 2014

• July 17, 2014

• July 27, 2014

These notices informed our customer their expiring items would be renewed in accordance with their account settings.  

Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within both agreements referenced above.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  

Our customer has processed a charge back with the credit card's issuing bank.  Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question.  

There are currently no active products or payment methods remaining in our customer’s account.

Education:

For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals.  Our customer may have also managed their products by following the instructions listed in the articles below:

Canceling Products -

Managing Renewals for Products and Services -

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.  

Best Regards,

Office of the CEO - GoDaddy

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications Agreement• GoDaddy Domain name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23, 2014 the complainant purchased two Domain Names and a Business Website Builder plan for a one year term. Subsequently on February 2, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $121.01 for a one year term.  The complainant next contacted our Customer Care Center on March 22, 2015 with questions regarding the configuration of their Get Found service. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Website Builder and/or Get Found service we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our policies. Domain Names are not refundable.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted]On February 28, 2013 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. One of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transfer. Domain names which have this service cannot be canceled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, 2014.  On February 28, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 29. 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, 2015. Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, 2015. The domain is now in a redemption status. If the complainant is no longer utilizing their hosting account they can cancel it at their discretion.. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management is a customer responsibility. We have attempted to reach the complainant but have been unsuccessful. As a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible status. Once the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar[redacted]Canceling Protected Registration[redacted]Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

This response fails to address how I discovered on my own that none of this happened due to non-payment, but due to GoDaddy's failure to properly bill for services. Not only did I not "fail to pay" I have been overpaying as they have been over billing me on the incorrect hosting plans for months. An FTC investigation is forthcoming.