GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates.  Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddy. Again, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal.  We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.
While using [redacted] is optional, it is not a free addon service selected by me. It was a reason why I purchased the hosting plan. It does not work, and use of it cripples my VPS as well, causing it not to work properly.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question; and would like to present the following information.Prior to the purchase of services, our customer acknowledged...

our Universal Terms of Service Agreement, available at [redacted]As described in the agreement referenced above, if there are active products or services in a customer account, there must be at least one valid payment method on file. Our customer has disabled the automatic renewal setting for their currently active services, instructing our system not to renew upon expiration.  Only upon the removal of all products and services from the associated account may all payment methods be removed.RESOLUTION:GoDaddy upheld its agreements with our customer.  Furthermore, Go Daddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status.  This practice is discussed in our Privacy Policy located at the link below.[redacted] Once all services and payment method(s) have been removed from the account, our customer may send a request to deactivate the account, along with their 4-digit Call-In PIN, to [redacted].Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015.  We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.1.    GoDaddy has entered into no agreements with the...

complainant. 2.    Domain names are sold and often resold (if purchased by other consumers) on a first come first served basis. GoDaddy has no control over the complainant’s income or the actions of any others who may have purchased the domain name in question.3.    GoDaddy does not participate in Front Running of domain names.RESOLUTION: We sincerely hope that the complainant can find another domain that is affordable and suitable for their purposes.EDUCATION: The complainant may wish to review the following information:Wikipedia article regarding Domain Name Front Running:[redacted] New Domain Extensions[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Prior to purchasing products within their GoDaddy account, our...

customer acknowledged our Universal Terms of Service Agreement.  The latest versions of our legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

Per GoDaddy's Refund Policy located at http://support.godaddy.com/help/article/8849/refund-policy, any unused time remaining on the email plan which our customer had canceled would be applied to In-Store Credit.  However; as a one-time exception and gesture of good faith, a refund was submitted to the payment method which our customer had used for their purchase.  

RESOLUTION:

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  

Go Daddy must attempt to first submit the refund to the original payment method used in a transaction.  In some instances, the credit card or checking account may be canceled and the financial institution will issue the refund in the form of a check. The customer may wish to contact the financial institution to verify how they will handle the funds once the refund has been submitted. In the event the refund request is denied by our customer's financial institution, we may issue the refund in the form of a check.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO – GoDaddy

Scottsdale, AZ 85260

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Thank you for the opportunity to address the additional concerns presented by our customer.

As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.

Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.

Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy  Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has expressed a desire to access the content that is in a third parties GoDaddy account.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously and cannot arbitrarily provide access to the content in question.  Furthermore this is a dispute between third parties to which GoDaddy cannot become involved. EDUCATION:The following URL will allow the complainant to reference our Privacy Policy: https://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

I'm disgusted by how this company rips off its customers who hired their "Dream Team" for website design. First, you can't just hire them for design alone, but you are bound to continue an annual contract of 1,400 a year. And if you cancel this purposeless contract, you lose the design. Doesn't matter if you want to manage the design by yourself after they design it. Nope, GoDaddy deletes it and you have to start from scratch. Ok, so you may think...well for professional services from such a large company that everyone's heard of...isn't it worth it? They must have signature service. Read carefully: WRONG. I've been the Dream Design Team customer for three years now. That's nearly $4,000 I've paid them to date, and that only include the one initial web design. (Which in itself isn't very good from my experience, but that's a different area. Maybe I just got unlucky with a bum designer.) ANYWAY, they only provide a half hour (30 mins) per month for "maintenance updates." That's it. Do you get to rollover your half hour to the next month if you don't need any maintenance updates one month? NOPE. No rollovers. So, I'm doing the math. With the exception of the initial web design project three years ago, I'm now paying $116 a month, that's $348 a month if you look at the three years in one. Finally, today I called the "Dream Team" to make a very simple update which included, and I kid you not, ONLY inserting two images and two text boxes into one page. They told me that would take up to seven business days. I was like....what??? It's plunking two images and two text boxes into a webpage. 7 business days? She said, our designers have other clients they're working on. I was like...if your designers are so busy that they can't take 15 minutes (tops) to plunk in a couple items, then GoDaddy should use all the $$$ it's raking in from its Dream Team customers and hire some more staff. As soon as my contract experiences, I'm so out of there.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.godaddy claims no responsibility for their weak ssl or their lack of knowledge on how to to fix the problem. I have spent countless hours working on my website only to still have it unproductive. I was making over $2000 a month in ecommerce before they installed my new ssl. My site was secure before the renewed ssl & orders were placed several times a day. Because it was unsecured for a month I have lost customers & income. I had to get a second job to compensate for the loss. Godaddy had me remove all my product photos (that have been on the site all last year) from my paid for business website to make it secure. Im at a loss how they can get away with treating me like this. Ive been using their service since 2009. Im not happy. Im going to contact my attorney and possibly file a law suit. 

Regards,

Please see attached Additional Explanation of Issue with GoDaddy.

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·   Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year.  GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligence. On December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matter. It was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directly. Alternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Complainant does not dispute the excellent record keeping of Godaddy.  Complainant would refer to content of those contacts by Godaddy which would paint a different picture.  Complainant has consistently requested a return of his $750.00 due to personal illness which prevented him from forwarding information to Godaddy.  Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site.  Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy.  Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired.  Complainant would close his comments by stating that over the entire period in  question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $750 because they have not fulfilled their end of the contract.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].  The complainant enabled 2-Step Authentication on their GoDaddy account which provides an additional layer of security.  2-Step Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account.  2-Step Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking, we provide this valuable service at no cost.On February 24, 2015 the complainant provided the requested documentation and 2-Step authentication was removed from their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant’s request 2-Step Authentication has been disabled on their GoDaddy account. Should they require assistance in accessing their account they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The complainant) might find this article useful:Disabling Two-Step Authentication[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

?

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

·         Universal Terms of Service Agreement

·         Website Builder Service Agreement

The complainant created two separate GoDaddy accounts online, purchasing the same product in both accounts. Both accounts had separate and clearly distinctive individual login data.   With both accounts, GoDaddy followed the complainant's instructions for

renewal in a good faith effort to honor our agreements with the complainant. On August 5, 2014 the complainant canceled the Website Builder products in both accounts. GoDaddy's products and services performed as advertised and expected.   The complainant was not overbilled. GoDaddy followed the complainant's renewal instructions and allowed them full access over the account to modify their preferences at any time.  

RESOLUTION:  

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  

We have refunded 3 months of the Website Builder service to the complainant totaling $29.97 as a onetime exception.  

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.  

Kindest Regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 22, 2015, our customer purchased a Deluxe cPanel shared hosting plan for a 3 year term via online transaction.  Our customer canceled this hosting account on March 10, 2015 and was provided a refund for unused time.  
The payment type used for our customer’s transaction does not allow for partial refunds to the original payment method.  The funds were originally returned as an In-Store Credit, available for future purchases for GoDaddy.  Our customer contactedGoDaddy’s customer care team on March 11, 2015, informing our staff they wished to cash out this In-Store Credit, and a check was requested for our customer.
Our customer has subsequently experienced issues with their financial institution refusing the check that has been sent to our customer.  GoDaddy has worked diligently with our customer to assist them in returning their funds via check.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
GoDaddy’s accounting team has issued a new check to our customer, which should be received by the customer within five to six weeks.  If our customer experiences any additional concerns regarding the cashing of this check, we kindly ask they contact our support teams directly for further assistance.
We also appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address

and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. GoDaddy

has upheld its agreements in good faith with the complainant and honored its

terms of service. Contrary to the complainant’s

statement, GoDaddy’s Change department was engaged in extensive conversations with

them starting October 28, 2015. The complainant failed to complete the change

of account process which would have moved the two domain names in questions

into an account within their control.  As previously stated, the complainant

may wish to review and utilize the Uniform Domain Name Dispute

Resolution Policy (UDRP) or pursue this matter further through the court

system. GoDaddy cannot become involved in this third-party dispute and hopes

the complainant can resolve their concerns with the parties involved.Thank you for the opportunity to

address and bring clarity to the concerns presented by the complainant.Kindest regards, Terri H[redacted]

[redacted] GoDaddy.com [redacted]

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

 

We stand by our previous response regarding our customer's Quick Shopping Cart Account and the nonstandard support they have they continued to request. These requests fall outside the scope of our Universal Terms of Service Agreement and are unrelated to our products and services. 

Additionally, GoDaddy support teams have provided timely and proper information to our customer about our products and services multiple times. 

 

We understand that we cannot meet every customer's needs although we strive to do so. Our previous offer stands and should our customer desire to cancel their Quick Shopping Cart we will be happy to provide a full refund. If they desire to take advantage of this offer they can contact this office directly.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards, [redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not set my preferences for a 2 year auto renewal.  I also don't believe I ever agreed to the refund policy they are now trying to enforce.  If they were to automatically renew me, why would they make an assumption it was for a term that was 2 years.  Does this seem reasonable?   Then, when contacting them to resolve it why wouldn't they at a minimum refund in cash the unused portion.  I have no use for a store credit.  This is being offer so they can keep my money for services they will never provide.  They know this.  It was clearly explained.

Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the hosting via...

an online transaction, our customer agreed to the following:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at this link: http://www.godaddy.com/gdshop/agreements.asp

We do regret any inconvenience this matter has caused our customer.  Our Backup and Recovery Operations teams have been working diligently and vigorously to resolve all of the technical problems which our customer had experienced to restore their data to the desired date.  

We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers; GoDaddy strives to offer the best service levels in the industry.

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with our customer.  When a customer agrees to our Hosting Agreement they also agree to maintain independent archival and backup copies of their website or server content.

 

As a gesture of goodwill, our office has provided a refund for the purchase and last four monthly renewal transactions of both our customer's Dedicated Server and Managed Backup service.  We have also restored all available data from the Managed Backup service to the customer at this time.

 

Thank you for the opportunity to address the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

Scottsdale, AZ 85260

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