GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The account number is [redacted].  Go Daddy must have so many accounts in collection due to their illegal billing it  must be very difficult to locate the account in question.  The Domain name is atsbutte.com.  We have been notified once again from [redacted] that we will be unable to write checks at thousands of stores due to this company's inability to cancel an account at the customers request, and then have the audacity to say we owe them money.  

Regards,

After being a good customer for a number of years, I no longer needed web hosting services or an email account. So, I let my services expire. I received a number of automated calls telling me that the account would be terminated, if I did not connect with them to renew. Since that is what I wanted, I did nothing.

Two days ago, I got a call from an old credit card company (a card I no longer have) saying that I owe them for a change from Go Daddy that was automatically billed in September and that my credit card account was overdue.

Yes... there is a fault with the credit card for putting it through the account in error after I had requested the account be closed. And I'm dealing with that.

But there is also an error on the part of Go Daddy who says "our system would have notified us that your banking info had been changed and that your service would be terminated if you didn't contact with us. That's why you got the voicemail messages. However, we try to put the charge through regardless, so it's your bank's fault if they paid us."

What? The voicemail from Go Daddy said do nothing. So, I did nothing and they charged me. Now they say "yes, we said that, but it doesn't matter because ultimately it's up to the bank to refuse the payment."?!?

I politely spoke to someone in billing who could do nothing for me. Then I spoke to someone in customer service who offered a partial refund for "the portion I haven't used". Meaning today onward.

I asked for a supervisor to speak to and was told "they will say the same thing and don't have the authority to offer a full refund."

Next, I spoke to a very combative "floor supervisor" that repeated the same thing over and over again..."its your bank's fault, not ours". Then said he would forward my complaint but there was nothing they could do for me.

He outright REFUSED to put me through to or share the contact details of the person he said he would forward my complaint to. He actually said, "Its not their job to deal with escalated customer complaints. They don't go higher than the floor supervisor."

He also said that the name of the Manager or the Director of Customer Service "is not available to the public. You can't contact them."

WHAT?

Totally ridiculous. Don't use them...and obviously, don't assume that their automated voicemail information is true.

I feel like I've been bullied. And scammed out of that one last payment.

Thanks for listening.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No notification was received from Godaddy prior to renewal - otherwise I would have cancelled.  I have checked all of my email boxes ( inbox and trash) and have no such notification.I request a refund of this amount.

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.
Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.
It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant.
However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

•  Universal Terms of Service Agreement

•  Workspace Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

When our customer agreed to our terms they acknowledged that GoDaddy makes no representations or warranties regarding the use of third-party software.

The email issues our customer has encountered are directly related to their use of such software, not GoDaddy's services. Though we do not directly provide support for third-party products, GoDaddy has made every effort to assist our customer with their issues.

GoDaddy has performed extensive testing on the email service we are providing and have determined that it is functioning as intended.

Resolution:

GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. While we regret the trouble our customer has experienced, the issues they have presented are beyond the control of GoDaddy.

We encourage the customer to contact their software vendor to open discussions about how to resolve the issues they are experiencing.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

Copies of the latest version of these agreements may be found at: 

On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service.  One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled.  Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:

November 6, 2011

November 6, 2012

November 6, 2013

On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal.  Our representative then provided correct instructions to cancel the Protected Registration.  Following these instructions, our customer began the process to have the service canceled.  However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.

On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service.  At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.

Resolution:

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  

Education: 

The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:

Managing Renewals for Products and Services

Canceling Products

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards, 

Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership Agreement•    Domain Name Appraisal Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has purchased a number of domain name backorders via online transactions over the lifetime of their customer account. Our domain name backorder service will attempt to acquire a domain name that is already registered if it becomes available for new registration.  Additionally, the complainant received Domain Name Monitoring service credits that have been included with purchases of other GoDaddy products. This service notifies the user of changes to a domain name's settings.   The complainant claims that the backordering and domain monitor service was not providing domain status updates via email.  As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant currently has 15 domain backorder credits in their customer account that have not been utilized to capture domain names.  Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within 45 days of purchase.  After 45 days, any applicable refunds would be provided as In-Store Credit, available for future purchases with GoDaddy.  As a goodwill gesture, an In-Store Credit of $242.31 has been provided to the complainant, the cost of the remaining unused backorders.As noted above, the complainant has not paid for any domain monitors in this customer account, and the monitor service is therefore non-refundable.  Additionally, GoDaddy does not compensate customers for administrative costs they have incurred in managing their own customer accounts, or potential lost revenue.  If the complainant wishes to move any active domains to another GoDaddy account, they may do so at any time, however GoDaddy is unable to do move the domains on the complainant’s behalf.  Backorders and monitors are not able to be moved between GoDaddy accounts.  EDUCATION:The complainant may find the following articles from our help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Moving a Domain Name Out of Your Account:https://www.godaddy.com/help/moving-a-domain-name-out-of-your-account-82...⇄ Backordering and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The website made revenue in the Month of February. I was never paid for the month of February. It is one thing if you suspended my account in February telling me I did something wrong... However you did not. Instead " your team " further investigated the matter and came to the conclusion that I WILL receive my commissions earned in February around April 15th as it says in the original incident email YOU sent me. It clearly says that in black & white that you will pay me for my commissions. Not only do I have proof of that email from you guys, I have called your call center & they have told me the same thing. Firstly I was told from a representative that I would receive my commissions Around the 15th of April. I called on that day, and they said it usually takes a few days for it to show up in your account. So I waited.... & I still did not have my money. I called back a few days later, I spoke to another one of your representatives and they told me it was an issue with YOUR accounting department/Bank. The person I spoke to told me she handed it down to your accounting team and that there was nothing left for me to do. " Your money will be in your account in 5-7 business days " Those were her exact words. It is one thing if you suspended my account when the website was making money in February for "violations" which are not even true to begin with. Instead your company multiple times has told me I will receive my commissions. Once through the email which I provided in the original complaint, then again multiple times over the phone with your support team. Why would you send me that email or have your customer services representatives tell me I will receive my commissions? This is completely not fair at all. I have been a loyal customer & a good one at that registering many domain names through your company growing your business. Please I ask of you to honor what your company has said in original email as well as standing behind you representatives that told me I was going to be paid.    

Regards,

I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Website Builder Service Agreement•    GoDaddy Workspace Service Agreement•    GoDaddy Hosting Service Agreement The latest version of these agreements can be found at: [redacted] On November 17, 2013, the complainant purchased a Domain Name and Unlimited Email Plan through the GoDaddy website.  Both products were purchased for a one-year term.   On November 27, 2013, the complainant purchased a Deluxe cPanel hosting account for a one month term.  Per the complainant’s account preferences, their Unlimited Email Plan automatically renewed on November 17, 2014, and their cPanel hosting plan renewed on 27th of each month from December 2013 to October 2014. The complainant is requesting a refund for these renewals. RESOLUTION:  GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides its customers with full control over the automatic renewal feature of their products. Customers may also at any time, log into their account and modify their preferences. GoDaddy also sent the complainant email notifications of the pending renewals prior to taking renewal action as directed by the complainant.  Account management is a customer responsibility. As the complainant canceled the email plan in question within 45 days of the annual renewal, GoDaddy has processed a refund for the renewal of the Unlimited Email Plan in accordance with our Refund Policy.  As an additional goodwill gesture, we have also processed refunds for the cPanel hosting plan renewals from January 2013 to October 2014.   The complainant may need to allow 5 to 7 days for these refunds to be reflected at their financial institution.  EDUCATION: The complainant may find this article on canceling products helpful:  Canceling Products[redacted] Additionally, future refunds would be provided in accordance with GoDaddy’s refund policy, available at the following URL: Refund Policy[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant is not a GoDaddy customer, nor has GoDaddy...

entered into any relationship or agreements with the complainant.  The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in question. RESOLUTION: GoDaddy is only the registrar of record for the Domain Name in question. GoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain Name. The Domain Name in question is hosted at the IP address [redacted]. We suggest the complaint contact the hosting provider who manages that IP address. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. EDUCATION:  GoDaddy takes any abuse of its services very seriously. If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted]###-###-#### Phone

I have been a client since 2007
I have renewal my contract as such
I had a renewal til 2018
Why would they dump my files when I had paid til 2018
I want a new site uploaded
I dont care if they do it as long as I can move it if I want to
I have business cards,t shirts and letterhead and product . That I am losing on every day
I updated my site 2015 and paid someone all this is visible by godaddy to check
No emails and no calls. No personal emails sent to my godaddy account which I would have seen was there. Anytime I went there.
I want y site back or I want what I have lost so far. 3000.00 ius just the site cost not the merchandise loss.
attached is the 2018 renewal and all the ones I paid for as good faith . Where is there faith . Why would you dump files in todays world .IT IS THERE BUSINESS FOR [redacted] <

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Quick Shopping Cart Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

On January 26, 2014 our customer completed an online purchase of GoDaddy's Quick Shopping Cart for one year. This transaction occurred without the guidance of a GoDaddy support representative. The purchase price was $74.23.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.

As a onetime exception to the terms our customer agreed to, GoDaddy will issue a full refund totaling $74.23. We hope to earn our customer's future business and regret to see that we were not able to meet their expectations.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2015 and July 28, 2015 our customer purchased...

several products via online transaction for one year each; Website Hosting, Starter Email, Website Builder, and one domain name with Private Registration. On July 27, 2016 and July 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent seven renewal notifications between April 28, 2016 and July 22, 2016 as well as order confirmation emails on July 27, 2016 and July 28, 2016. Our customer connected with our 24/7 Customer Care center on July 28, 2016 to have all unwanted items canceled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy processed our customer’s refund on July 28, 2016, [redacted] may hold those funds for up to 10 days. During that time [redacted] determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through [redacted] was still owed. If [redacted] finds they have an outstanding claim, all or part of the refund will be applied to what is owed. Otherwise, the funds typically would be released back to our customer’s financial institution by the 11th day.If our customer has not receive the funds, they will need to contact [redacted] directly. We have provided their contact information below for our customer’s convenience:[redacted] Contact Info:U.S. and Canada Customer Care###-###-####[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.
As previously stated, GoDaddy will sometimes offer promotional items or bundles with new purchases. We certainly understand the customer’s concerns with products being added and will share the customer’s feedback with our internal teams.
Again, our customer is under no requirement to purchase/utilize the [redacted] plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link prior to checking out.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with us. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On May 5, 2016 our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account.  The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiated. Once the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS.  During this move, our teams encountered a technical issue and needed to re-initiate the restore process. When the restoration was nearly complete, our customer requested the restoration be ceased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. GoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backup. Additionally, the issue of email being down was quickly resolved with a nameserver update. The domain name was pointed to the VPS and email functionality was restored. Our office previously offered a 6 month renewal of the VPS at no charge to our customer. If our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.Prior to the purchase of the hosting plan via an online...

transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Hosting AgreementThese agreements may be reviewed at [redacted]Our research does not support the customer claim that their website had service interruptions (down) for 300 days. Each time the customer has contacted our support staff we have worked quickly to address any concerns that the customer presented. As a courtesy, GoDaddy's hosting team also manually migrated the customer’s application pool for them in an effort to improve site performance. Resolution:We value our customer’s business and have acted in good faith upholding our agreements with them. The customer’s websites are resolving and our technical support teams are standing by to assist the customer with any further issues. As a courtesy we have extended their hosting accounts for 3 months at no charge to them. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards, Mandy O'ConnorOffice of the CEO - GoDaddy[redacted]

[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

• GoDaddy Universal Terms of Service Agreement

• GoDaddy Website and Web Store Design Service Agreement

• GoDaddy Workspace Service Agreement

• GoDaddy Domain Registration Agreement

• GoDaddy Domain Name Proxy Agreement

The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

On February 12, 2010 the complainant purchased GoDaddy’s Website Design Service for a two year term. On January 31, 2012 the registration term expired as the agreed term of purchase ended.

GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needs. From February 19, 2010 to January 31, 2012 our Professional Web Design Team made 37 attempts to contact the complainant without a response.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design Service. Please allow 5 to 7 days for this to reflect with your financial institution.

EDUCATION:

The complainant might find the following articles useful:

Refund Policy

[redacted] What do I do once I've purchased Website Design or Web Store Design Services?

[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Best Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken.  Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016.  Our customer did not contact our 24/7 Customer Care teams until June 20, 2016.  As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy