GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the refund offer. However, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled.  yet I am still receiving notices from Go Daddy re a quarterly report. So I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment.  This is the crux of the objection.   As I stated in complaint I am happy to send notice in my personal email, by affadavit in [redacted] mail requesting the discontinuation of this service and account.   I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by me. Since the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke with. At present this is my only option which doesnt force me to provide confidential information to Go Daddy.   I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Godaddy has contacted me and promised to resolve by today.  They promised to have the domain transferred to my account again by today.  They recharged my account after issuing a refund for initial payment.  I have paid again and am waiting to see if they will deliver as promised.  I gave them one more chance.  At this point today, they have not made the transfer yet. 

 

On another note, I read the response from Godaddy to the Revdex.com and although Godaddy forwarded a link to their policies and terms… they did not forward a copy of the recorded phone call where their employee made false promises.  According to their terms and policies… they can take my $1,600 and keep me in an infinite loop while they request the domain from the seller and I would never be allowed a refund… that does not make sense and is not what they promised me on the phone.  I hope they just own up to the fact they made false promises and I hope they do what they said when they took my money.

 

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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On January 26, 2016, during a call with our customer care center, our...

customer purchased GoDaddy’s Get Found service for a five-year term. On November 18, 2016, our customer contacted our customer care center to request a refund for the time remaining on their Get Found service. At that time their requested refund was processed as an In-Store credit, however, the product remained active.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy product our customer purchased worked as expected, as their website is listed in major search engines such as [redacted] and [redacted]. Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. To take advantage of this offer they can contact this office by emailing [redacted]. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel...

shared hosting plan with assistance from our Customer Care team.  On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer care. Deluxe or higher tiers of hosting typically allow customers to host multiple websites on one account. Our customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customer. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided 10 days of live site service without receiving payment, then held the website data for an additional 10 days in a suspended status before the site content was deleted on October 16, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recovery. The time frame in which GoDaddy could attempt a restore from this data has passed.  Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website data. They may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer’s Online Store continues to function correctly, and is available for our customer to utilize.  Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

I am a long time customer of GoDaddy and made thousands of dollars of transactions with GoDaddy. I had problems now and then which can be called minor. I always thanked their excellent support team.

My first disappointing experience has been this month with SEO service. I wanted to test it for a month and asked for the report of the month. The report that said to have websites linking to our website has 0 result!!

The answer was pretty funny. They said they cannot guarantee if the links will be posted. The websites we are talking abobut are 2 paged blogs which seems like scam!

Disappointing. Requested refund but they dont accept!

Thank you for the opportunity to address our customer’s additional concerns. We stand by our original response. Our support teams were not contacted to address any issues with setting up the server. Additionally, our customer was provided a notification the server would not be eligible for a refund upon cancelation. Our customer was also correctly informed by support the product was outside of our refund policy.The chargebackour customer made with their payment provider withdrew the payment made to GoDaddy and prevented GoDaddy from being able to consider providing a refund. With that said, GoDaddy has been notified the chargeback has been found in our customer’s favor and the funds have been returned to their account with their payment provider. As such there are no additional refunds GoDaddy can provide. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase.  They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase.  The page they referred to in this case was not the page viewed at time of purchase.  The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase.   Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question.  Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway.  Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it.  Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of.  This reduces my complaint to the status of a question and shows they still refuse to take me seriously.  Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me.  Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter.  I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint.  This complaint is not a question and this complaint has not been resolved as far as I am concerned.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Quick Shopping Cart Agreement•    GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, 2007 the complainant purchased the Domain Names in question for a two year term via an online transaction.  Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year term. Prior to the expiration of this 2 year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, 2014 per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, 2014 the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settings. The complaint contacted our Customer Care Center on December 20, 2014 and a full refund for that transaction was processed. The complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant.  GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase.  The complainant may also, at any time, log into their account and modify this preference.  Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant.  When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund Policy. These were addressed on July 4, 2014 in Revdex.com Complaint: 10110906. GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 26, 2008, our customer purchased an Economy Hosting Plan for...

a 2-year term via online transaction.Between the dates of April 26, 2010 and April 26, 2014, the Economy Hosting Plan was regularly renewed for 2-year terms.GoDaddy’s support teams did not speak with the customer regarding the April 26, 2014 renewal or automatic renewal settings. On June 10, 2014, our customer logged into their GoDaddy account and manually renewed the domain name that was associated with the hosting plan in question. Immediately following the domain renewal, our customer disabled the auto renewal feature for the domain name. On April 26, 2016, the Economy Hosting Plan automatically renewed for another 2-year term.On November 29, 2016, our customer contacted our customer support teams requesting a refund for the April 26, 2016 renewal transaction.RESOLUTION:Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on March 24, 2016 and April 11, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 22, 2016, our customer purchased a Windows Web Hosting...

plan for two years with assistance from GoDaddy’s customer care.On October 27, 2016, our customer contacted GoDaddy via chat to cancel their Windows hosting service. Our customer was directed to the section of their account where they would be able to cancel unwanted services. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The hosting service our customer purchased was eligible for a refund if canceled within thirty days of purchase. Our customer was correctly advised they were no longer eligible for a refund.The cancellation of a hosting plan is irreversible. As such, it is not possible to reinstate the plan our customer canceled. If they still wish to have hosting service, it must be via a new hosting plan.As a onetime exception, we have added a new Windows Web hosting plan to their account at no cost, for the same number of months that were remaining on the plan that they canceled. Our customer is responsible for uploading any content they wish to host to the new hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 22, 2016 contacted our customer care teams due to their...

website being inaccessible. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The problem our customer experienced was resolved on December 26, 2016.  As a gesture of goodwill, GoDaddy has provided a 2-month extension to our customer’s hosting service at no cost. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 30, 2015, our customer purchased a domain name, Website...

Builder plan, and a Starter Email Plan for a 1-year term via online transaction. On May 23, 2016 our customer cancelled their domain name from their account but did not cancel their Website Builder or Starter Email plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on September 20, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Additionally, notices were sent to the email address on file immediately after renewal.  GoDaddy provides its customers full control over renewal settings and customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the refunds requested were beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted]px.On March 14, 2011, our customer purchased a domain for a 5-year term...

and a Web-Hosting plan for 2-years.  On October 23, 2012 our customer renewed their hosting plan for an additional 1-month term.On both July 14, 2013 and July 4, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.On March 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed their domain for a 5-year term and honored its agreements. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to each renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmations containing itemized details following each transaction.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On December 19, 2016 our customer contacted our support teams and was properly notified the renewal transactions in question are beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at http://x.co/refund.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 10, 2016, our customer manually renewed the domain name in...

question for a one-year term via online transaction.  No discount code was entered during this transaction, and our customer agreed to the normal renewal price of $15.17.GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date or restrictions and we provide these details to customers. We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Part of the terms of service that our customer agreed to states that pricing is subject to change at any time.  GoDaddy will only typically change domain pricing in response to a price increase to acquire domains through the respective domain registries.  We understand and regret this may cause our customer some concerns, and suggest they may wish to closely review their domain portfolio to determine the domain names which are critical to their business.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me although it does not address some of the misrepresentations made by GoDaddy Support staff.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. Our customer’s complaints were previously addressed in Revdex.com Complaint: 11544671 on July 7, 2016. At that time we offered to reactivate the time remaining on our customer’s GoDaddy...

products. Because of our customer’s delay in responding to this offer we are limited to restoring their Online Store for 9 months. That product has now been restored to our customer’s GoDaddy account. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 2, 2010 our customer purchased a Deluxe hosting plan for a 1 year term...

during a call to GoDaddy’s customer care center. That plan has subsequently renewed annually, with the last renewal being on August 8, 2015. On July 11, 2016, our customer renewed their hosting for 1 month. On August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customer. Our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-payment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 29, 2016. Account management is a customer responsibility.On November 11, 2016 our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. Our customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshots. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want my domain back that I have owned for approximately 15 years.  This [redacted] racketeer has no business using a local construction company’s trademarked domain to point to a fictitious [redacted] website for women’s purses.  These are fraudulent actions that are crimes, plain and simple.  Go Daddy knew when they sold my domain to the [redacted] that it was mine.  This is blatantly obvious with the previous complaint that I filed with the Revdex.com.  I do not care if they sent me e-mails wanting to sell my domain to me.   I did not want to buy anything from them and already had the domain hosted/registered with another company.  These are not honorable advertising and business tactics.  What GoDaddy has done is ransomed my domain and offered it for sale for a mere $15-$20 and sold my livelihood to some [redacted] in China that is misleading Americans and other people around the world that they are buying [redacted] purses, when they are buying “knock offs”.  I believe the news media and the general public would find this appalling:  that an American company would resort to panhandling American companies’ websites and names to undeserving crooks overseas that can use the websites to boost their presence and criminal activity in our economy.  GoDaddy can erase its wrong doing and stop this crime by merely instructing this [redacted] crook that it issued the domain in error and refunding his money.  This [redacted] has no legitimate use for the domain, other than stealing my customer traffic to sell his “black market” purses, and he has essentially stolen my primary means of advertising for my business.  There no telling how much money I will continue to lose.  If the Revdex.com endorses this type of criminal business activity for one of its “members”, it will be an injustice for consumer protections.  GoDaddy knows what it did and is doing is wrong and needs to correct its actions to remain a reputable business, one that can be endorsed by the Revdex.com.

Regards,