GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did have a representative, [redacted], call me today and offered to refund me the total amount I requested in this complaint. This resolution is satisfactory to me as they did not offer any other solution, such as "we have completed the design of your website as per your request" OR "we would like to complete the design of your website as per your request".  It would not be an accurate statement for them to say that they upheld their service promise to me and it seems that they have done nothing to resolve that issue. Furthermore, they did not mention anything about "earning" my future business and for me to have waited for a call back from someone for 4.5 days is unacceptable. I feel that my demands to receive what I paid for within the time that I paid for it made them ignore me completely and the call today was to "hush me up" so they can say they have satisfied my complaint with the Revdex.com. It is not my intent to carry this further since the refund has been issued per an email I received from [redacted]. At this time, I consider this complaint resolved, BUT I want to be clear on my stance that there is a SERIOUS problem at this company that needs some attention. There are too many instances of others with the same or similar complaint and this seems to have been a consistent and constant problem. As for me and my business ... we will sever all ties with Godaddy.com as soon as possible.

Regards,

 

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 15, 2012, our customer purchased an Economy Hosting plan...

for one year with assistance from GoDaddy’s customer care. Between August 2013, and October 2015, the hosting plan has been renewed regularly. On October 15, 2016; per our customer's account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on October 5, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.GoDaddy provides customers with full control over renewal preferences and they may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.A chargeback was initiated by our customer’s financial institution against the transaction in question on October 27, 2016. On November 12, 2016, the dispute was closed in GoDaddy’s favor.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care Team on November 22, 2016 to request a refund. Our customer was correctly advised the hosting was no longer refund-eligible per GoDaddy’s refund policy.Moving forward, we encourage our customer to contact GoDaddy’s billing team for questions prior to initiating actions with their financial institution, as our customer’s transaction would have be refund-eligible at the time the chargeback was initiated.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 18, 2016, our customer manually renewed the...

PIERRELACHANCE.CA domain for a 1-year term.On November 19, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the MONPAYS.QUEBEC domain for a 1-year term and did so in a good faith effort to honor its agreements with our customer. On November 21, 2016 our customer manually renewed MONPAYS.QUEBEC for another 1-year.GoDaddy provides its customers full control over renewal preferences. GoDaddy also proactively sends notifications to customers prior to an automatic renewal transaction so they may avoid undesired renewals; account management is a customer responsibility.On November 22, 2016 our customer contacted our support team to dispute the automatic renewal transaction. Our customer canceled their services and received a refund for the latest MONPAYS.QUEBEC renewals. Our customer’s account was then deactivated per request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 23, 2016 our customer reactivated their GoDaddy account. Our customer then recovered and transferred the PIERRELACHANCE.CA domain away from GoDaddy. Our customer may recover the MONPAYS.QUEBEC domain by using the instructions within the article below.https://www.godaddy.com/help/recovering-expired-domain-names-5018We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy

In 2013 I bought a 4-year personal webspace package from GoDaddy that included "unlimited bandwidth." I needed to stream a few videos for my classes and I asked before I joined if GoDaddy supported this feature. The salesperson said this feature was included with my personal website purchase. I have an audio receipt documenting this. All went well the first year; then my students started reporting my 10-minute videos were not playing through. I contacted GoDaddy and was told "it was [redacted] fault." I knew this was not true and persisted. Finally a GoDaddy rep said the company had changed its policies 4 months earlier and was restricting the bandwidth of individual files on my account (an similar accounts) to 40 gigabytes. Some of my videos were as large as 70 gigabytes. This change had been instituted without notifying me in advance. Instead of restoring their initial agreement with me, GoDaddy offered to sell me an upgraded account. Needless to say, I was shocked to see the Revdex.com has given GoDaddy an A+ grade. It tells me your grades are meaningless.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2015 our customer utilized a $0.99 domain name...

code during the purchase of a domain name for a one year term. GoDaddy limits certain promotional discount codes to 1 per customer. Given that the $0.99 domain name promotion has been utilized by our customer, their account is no longer eligible for this offer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s statement, GoDaddy’s website does indicate “2-year purchase required” on a new .com domain name registration. This information is also reflected within the shopping cart during the check-out process. If our customer has additional questions pertaining to promotional code limitations they may reach out to our customer care centers 24/7 at ###-###-####.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On...

December 1, 2016, our customer purchased the domain in question for a one-year term via an online transaction.ICANN (the Internet Corporation for Assigned Names and Numbers) is the group that allows GoDaddy to act as a registrar and sell domains to our customers. ICANN made recent changes customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via the email sent to them.There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active. Our customer’s domain name is currently pending update per this verification. 
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and is working diligently to resolve.Thank you again for the opportunity to address the concerns presented by our customer. Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted].On June 21, 2016, our customer purchased several GoDaddy services via...

online transaction, including a Website Builder Business plan, purchased for a 1-month term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, the Website Builder plan was not an add-on, or bundled with the purchase of another service.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. Following each renewal transaction, an order confirmation was sent to our customer containing details of the transaction.On December 21, 2016, following an automatic renewal of the Website Builder plan for an additional month, our customer contacted our customer care team and requested a refund for the preceding 6-months of service. A full refund for the December 21, 2016 transaction was provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided the applicable refund per GoDaddy’s Refund Policy, publicly displayed at http://*.co/refund. We encourage our customer to review their product renewal preferences to avoid undesired renewals; account management is a customer responsibility.Our customer may find the following article helpful:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.
Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov.  to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire.  According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).
Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service...

Agreement These agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December 23 and 24, 2015 our customer contacted GoDaddy support for assistance with publishing the Website Builder. Our support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, 2015 our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it corrected. Any changes made to the domain name or IP address for a website can take 24-48 hours to update. This is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within 4 hours, well within the 24-48 hour propagation timeframe. During propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder plan. If our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V[redacted]Office of the CEO - GoDaddy

Godaddy did not properly secure my personal information. Example: doctors office asking for social security number on a sign in sheet.  I was unable to reach godaddy via email [redacted]@godaddy.com. Godaddy is attacked so often,  they stopped taking email in April 2014. I had a godaddy error where I take computer screenshot. I need to telephone/chat wait 45 minutes to speak/chat to agent and told to paint a verbal picture of screenshot.  I called godaddy who told me Revdex.com issue solved and rod F can not speak to me because Revdex.com issue is solved. Yes. Security is one complaint.  Other complaint is that a web hosting company requires me to make a 45 minute phone call to email a screenshot. Godaddy recently stopped email support. I can not tell a client that I spent 1 hour sending a screenshot email. So I can no longer use godaddy. Phone support also tries to upsell products.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.7/2514 Dear Revdex.com, The compalint I have registered against GoDaddy, Inc. is not settled despite the affirmations to this effect offered by GoDaddy. I forwarded a message to your office 7/23/14 and hope you have had a chance to review it. I will forward this file to you again. In my opinion, GoDaddy has seriously misrepresented it s products and services to me to a degree that contsitutes fraud and I expect to be either refunded the money I have paid for their website builder products and deluxe shopping cart product or my webiste appear whenever a consumer types the domain name [redacted] into the search bar for any browser or any computer - an appear  anywhere in the world that free internet access is available. I do not want to cancel the domain name registration I have paid for separately from these other services I have mentioned.   Regards,[redacted]

Thank you for the opportunity to address our customer’s additional concerns.We regret to hear that our Website Builder did not meet our customer’s expectations.  Their feedback will be shared with the appropriate teams in our company.In reviewing our customer’s account, there have been no recorded contacts between our customer and our customer care team from July 2016 until November 2016.  As such, we stand by our offer of refunding 8 months of Website Builder as a one-time exception to our refund policy.  As our customer has already canceled the product, we have refunded the 8 unused months in question.Future refunds will be offered in accordance with our refund policy, found here: [redacted]We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that though they have now attempted to resolve the situation it took a few day after their assurance that everything is good for he sites to be up and running. Unfortunately, I have no way of proving that sites were indeed down for a long long period of time and their response to my requests went unheeded many times. Due to this, I will go ahead and close the complaint as I have no means of validating my claim (I have some screenshots but not one for every day it was down). I would request you to get server logs and other technical details for issues of this nature as that would be the only way to confirm how long the sites were down. It is indeed sad that the only way to make them address my complain is to complain to the Revdex.com, but I do thank you for providing an avenue for us to get justice as consumers. I have no choice at this point but to close the request so please go ahead and do so.

Regards,

On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail.  
I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.
They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there.  When I called them they said "oh, we thought thats what you wanted"  I said, "why in Gods name would I pay you $2000.00 for 1 page"???  They deleted all items when Wholesale needs couldnt be met. Everything had to restored.  Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014.  I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"
When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016.  I thought they were kidding!!  The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%
From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO.  I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere.  I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.
Godaddy did not honor the terms and services that I paid for.

Thank you for the opportunity to address our customer’s additional concerns. As stated previously, our customer did purchase 10 total years of Website Builder.  Additionally, free email credits are no longer offered with Website Builder purchases or renewals, and as such, our customer will need to purchase any additional email boxes they may require.  Again, we would recommend that our customer review the original offerings by visiting archival sites such as Archive.org.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do it. When I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $599.50 to my credit card which was the original payment method. GoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay things. I've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!

I have been the victim of a bait and switch scam and want the world to know. I agreed to allow Godaddy to host my website shopping cart and provide merchant service with a third party. The fixed rate of 25 cents per transaction turns out to be 30 cents. The fixed 2.3% discount rate turns out to be a tiered rate as high as 4.29% for [redacted] and [redacted] sales. The minimum monthly charge of $34.99 turns out to be $54 and change. I was not allowed to file a complaint with the Revdex.com because these actions are actually criminal.

I have used Go Daddy since 2011 for three businesses. I signed up for a year at aLtime for each account. I am totally against auto debit because of problems in the past. I explained upon signing that I would renew online.

I have two closed businesses I closed in 2015, one closed in 2016. I did not renew any of the 3. The three accounts with Go Daddy were on a business credit card. I paid off the credit card (should have cancelled it) Lot of transactions over the years, should have checked.

Just received a charge for Go Daddy. They have been charging my account for over 3 years even though no activity.

Called today and found out on automatic renewal, even though I said NO when ordering.

The rep with Go Daddy said oh well, its in our deal to auto renewal. You should have called to cancel auto renewal. I said I never authorized and cancelled from the beginning. They sent emails to a defunct email address. I am now a retired consultant and help small businesses. The people at Go Daddy clearly demonstrated the $15 a year for 3 accounts is more important than their goodwill!

BE SURE TO CANCEL AUTO RENEWAL AND DOCUMENT.

MY recomendation to my clients: 1) NEVER GO DADDY 2) Do not trust companies to do the right thing 3) Document all coorespondence.

The attitude of the Rep was a "I don't care" this is my job. True, I mentioned the goodwill he is hurting and he said he "didn't like my attitude". I know he was just doing his job. A little common sense would go a long way to protect business. A goodwill lesson from years ago, "You treat someone good, they might tell someone else. You treat them bad, they are guaranteed to tell someone else."

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 30, 2013 our customer purchased a Deluxe hosting plan for a...

2-year term. On July 24, 2015 our customer renewed the service for another 1-year term, extending the expiration to August 30, 2016.On August 29, 2016, our customer contacted our support team for assistance with renewing their expiring hosting plan or purchasing a new plan offered by GoDaddy. Our customer chose to downgrade their existing web hosting plan from a Deluxe plan to an Economy plan and renewed the service for a 1-year term. Contrary to our customer’s understanding, at no time was a refund or credit for services discussed during the support interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 14, 2016 our customer contacted our support teams and was properly informed the service was beyond refund eligibility. GoDaddy’s Refund Policy is publically available at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy