GoDaddy.com

Thank you for the opportunity to address our customer’s additional concerns.As previously stated, GoDaddy’s support teams did not speak with our customer regarding the April 26, 2014 renewal or automatic renewal settings. Contrary to our customer’s statements, they never called in to GoDaddy's support center to discuss their account during the year 2014.On August 25, 2014, a GoDaddy agent placed a courtesy call to our customer to discuss their account. Our agent left a voice message for our customer as they were not available at that time. Our customer never returned the call. On April 16, 2016, GoDaddy sent a renewal notice to our customer regarding the pending automatic renewal of the hosting plan in question. On April 26, 2016, GoDaddy sent an order confirmation once the renewal took place. We stand by our previous response. Account management is a customer’s responsibility. GoDaddy was instructed to automatically renew the product in question and did so in good faith to honor our agreements with our customer.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy

It's a scam that the Revdex.com rates this company has an A+ when they scam every customer they get their hands on. If it wasn't for the promo code that I was able to acquire a slightly less yearly cost for a domain name because I'm a cheap [redacted], I would never touch this horrible institution for anything. They sell your information as soon as they get it. In fact, it's practically automated!! Sell all customer information for more greedy corporate dollars as punishment for not paying an extortion fee to privatize it! $7.99/year for privacy protection? WHAT A RIP OFF! As an insider, I know it costs them literally NOTHING to automate an email forwarding address. NOTHING. They are making a 1000% profit on this scam, and a 100,000% profit on selling your information if you don't buy into it. You will be slammed out the [redacted] with automated fishing scams and phone calls from their ring leaders over seas. Trust me, they will lawfully rape you to the fullest extent of their ability.

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the status of their Domain Buy Service. Emails were sent to the email address on file for our customer’s account. These emails were sent on the following dates:
• November 17, 2016• November 22, 2016• December 9, 2016• January 4, 2016
These notices informed our customer the current status on the domain buy and our attempts to connect with the owner of the domain name.
GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. However, as a courtesy to our customer to assist them with obtaining the domain, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.
As our Domain Buy team has not heard back from our customer regarding the updates sent via email, they have reached out to the customer directly via phone. However, they were only able to leave a voicemail with information on how to follow back up with our Domain Buy team. If our customer has any additional questions or concerns regarding this, we ask that they work with our Domain Buy team. They can be reached at [redacted]
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response. Either the customer or a third party contacted our support teams on November 17, 2016 and had access to the account and was able to provide validation for the account. They were informed the hosting had expired at that time, would soon be cancelled and that a fee would be charged in order to restore the files. Our customer did not attempt to contact GoDaddy to attempt to restore files until December 13, 2016. GoDaddy was able to restore the site with what content was available to restore.GoDaddy charges a $150 fee per website to restore data when a customer has not backed up their own content. As a goodwill gesture this fee was reduced to $79.99. Customers are not obligated to pay this fee if they maintained independent backups; a responsibility the customer agreed to upon hosting sites with GoDaddy. Restores are not a service GoDaddy normally offers and are not guaranteed.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Seems like they have a domain ramson business on the side. They are keen to manually delete a domain immediately to force you to pay $100 to get it back or they put it for sale on auction. Actually they advertise this expiring domain auctions quite a lot, who knows.. I transfered a .ch domain with them and set-it with autorenew. After receiving a notification that my credit card was not up to date, I updated the information before the domain expired, but they wouldn't let me renew it automatically and sure enough I got an email saying that they had deleted the domain. After I call the tech support, all I got was that I had to pay up or they would put it out for auction, even if they acknowledge that my payment information was up to date at the time the domain expired and it was marked for automatic renewal. Go Greedy!

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 7, 2013 our customer purchased Website Builder for...

one-year term, which has subsequently renewed each year. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website. On November 7, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the Website Builder plan in question however, our customer's financial institution declined payments. On November 9, 2016, our customer called in as they were unable to log into their account. Our customer was informed the domain and Website Builder had expired and if not renewed, would incur fees to recover and restore the site. Our customer was not able to follow up to renew their domain, email and hosting until November 29, 2016 and was informed what needed to be paid to restore their products and services. It was our customer’s understanding that the website was also being restored as well during this call but the restore did not occur. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have followed up with our customer and discussed their concerns. As a goodwill gesture we have waived the restore fee and restored our customer’s site. As our customer was unable to review the restored site, they will need to review it and publish it when they are able to do so using the instructions provided to them.We appreciate our customer’s candid feedback about their interactions and will ensure it is shared with our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 24, 2016, our customer contacted GoDaddy to renew...

their hosting service. They were given the option to move to Managed Wordpress and pay a lower cost, to which they agreed. Managed Wordpress includes an automated tool that will attempt to migrate an existing site. Our customer initiated the migration using this tool, however it failed.On October 26, 2016, our customer contacted support after receiving an email stating the migration had failed. A second attempt to migrate was made, however, it also failed.On November 17, 2016, a third party with access to the account and the security validation information contacted GoDaddy. They were advised the original hosting service had expired and would soon be canceled from the account. It was explained that if the files needed to be recovered following the cancellation of the service, a fee would be charged.On December 13, 2016, our customer contacted GoDaddy to have us try and restore their website content. The restore was successful and our customer’s website is now active.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service, it is our customer's responsibility to maintain independent copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored. GoDaddy charged our customer a reduced recovery fee. We will not be providing any further exceptions in this case.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I did NOT buy a 5 year contract, it was a ten year at one time, period. the woman I talked to said that the credit for my web builder should have been there but it wasn't. Your records are wrong and if I have to get my records to prove it I will file charges because I know for a fact that I was told that I have 10 emails when I purchased this package.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 10, 2012, our customer purchased a Discount Domain Club...

(DDC) membership with help from our support. Discount Domain Club is a membership-based program designed for people frequently registering domains. With this membership, our customer received one-year of CashParking®. Per our customer's account preferences, GoDaddy was instructed to automatically renew the DDC bundle yearly from 2013 to 2015, and did so in good faith effort to honor agreements with our customer. On December 18, 2015, our customer contacted our support team to cancel and refund their DDC membership which was provided. CashParking was not mentioned in this interaction.  CashParking® renewed monthly between January and October 2016, per our customer’s account preferences. GoDaddy sent confirmation emails to our customer with itemized details of each transaction following each renewal. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.Our customer contacted our support team on October 10, 2016 to cancel the CashParking® and request a refund.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The most recent CashParking® renewal was refunded in accordance with our refund policy, however, previous renewal transactions are no longer refund-eligible. GoDaddy must ultimately rely on our customers to take an active role in managing their accounts. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

GoDaddy is not telling the truth in that I did purchase the package with the aid of one of their support reps and I have the call records to prove it. I was not advised of any cancellation or refund policy at the time. Furthermore I made several attempts to resolve this issue with GoDaddy via email, phone and fax which I have records of all.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On November 17, 2016, our customer purchased GoDaddy’s Domain Buy...

Service for the domain in question when speaking with a GoDaddy support agent. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration.  On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two parties. GoDaddy has continued to contact the owner of domain in question but has not received a reply. Additionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently stand. GoDaddy will contact the owners of a domain in this situation with the information publically available. However, this does not always guarantee a timely response. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO- GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29, 2013 our customer purchased a domain name registration with additional private registration services for a one-year term via an online transaction.  This was for the period ending October 28, 2014.On October 28, 2014; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and associated private registration service and attempted to do so in a good faith effort to honor its agreements with our customer and their financial institution declined payment.  Our customer was subsequently notified of the failed transaction.GoDaddy sent renewal notices prior to the expiration date on:• July 30, 2014• August 29, 2014• September 28, 2014• October 13, 2014• October 23, 2014These notices informed the customer their domain name would be automatically renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On November 9, 2014 the domain name and private registration services was successfully renewed for another one-year term, period ending October 28, 2015.  An email confirmation containing transaction details was sent to our customer. On October 28, 2015; per our customer's account preferences, GoDaddy was again instructed to automatically renew the domain in question for another one-year term and did so, honoring its agreements with the customer.  This is for the period ending October 28, 2016.Email reminders regarding the renewal of the service was sent at the following increments prior to the renewal: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain name would be automatically renewed upon its annual expiration unless additional action was taken.  GoDaddy sent renewal notices prior to latest product renewal on:• July 20, 2015• August 29, 2015• September 28, 2015• October 13, 2015• October 23, 2015GoDaddy provides customers with full control over the automatic renewal feature.  Customers may, at any time, log into their account and modify this preference.  Our customer contacted our 24/7 Customer Care teams following the renewal transaction and was properly informed a refund for the transaction was not applicable.   RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewal.  These notices stated the domain name registration would be automatically renewed upon expiration unless further action was taken.  GoDaddy has paid the associated Registry for our customer’s domain name renewal and cannot absorb the fees incurred due to non-action within their account.  Again, account management is a customer responsibility. If our customer chooses to cancel the domain name registration, as a one-time exception to our Refund Policy and gesture of good will, GoDaddy will provide a refund for the latest private registration portion of the renewal transaction.  Our customer may contact our office directly at [email protected] to notify us of the cancellation. Education:Our customer may also find the following support articles helpful:Managing Renewals for Products and Services –https://support.godaddy.com/help/article/725/managing-renewals-for-products-a...⇄ .CO Domain Names -https://support.godaddy.com/help/article/5806/about-co-domain-namesRefund Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

It doesn't appear that GoDaddy has read my complaint. Their response is like a form letter with dates filled in to apply to my case. 
What I am saying is that the account with GoDaddy was transferred over to another person, but somehow my credit card was kept on the account. Not only did that new person not receive emails at their new email address, but neither did I. 
In addition, somehow GoDaddy was able to renew my credit card information without my knowledge. That is, when my credit card expired, they did NOT contact me to get renewed authorization with a new expression date, but somehow got the new expiration date from the bank. I have NEVER had that happen before, every single "autopay" that I set up with my credit card, has to be renewed personally by me whenever the expression date comes due. That is the point for having expression dates.
I would like some kind of refund or credit from GoDaddy to resolve this. The company seems very impersonal and inflexible, like this probably happens all the time with them. Even huge corporations like the airlines know that the customer needs to be treated fairly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I am 100% happy.  I thank Revdex.com for your help and GoDaddy for a reasonable correction.  I would now do business with GoDaddy again though I would be a little more cautious.

Regards,

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 20, 2016, our customer opted into a 30-day trial of Website...

Builder.  Website Builder is a proprietary, do-it-yourself, template based product to construct a website.  Before the end of the 30-day trial, our customers can disable the automatic renewal on the product if they do not wish to continue, or can allow the product to automatically renew at the current rate.On August 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.On November 4, 2016, our customer purchased a Managed [redacted] hosting plan for a one-year term via online transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder product in question is beyond refund eligibility in accordance with GoDaddy’s refund policy, which can be viewed publicly at [redacted]As a one-time exception to GoDaddy’s refund policy, we would be willing to refund the 8 unused months left as In-Store Credit, available for future purchases with GoDaddy, provided our customer cancels the Website Builder plan.  Once canceled, they may email us directly at [redacted] to request the refund to In-Store Credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
Our...

customer recently sold domain names via GoDaddy’s auction service. However, GoDaddy has been unable to send the money to the customer until additional verification has taken place. GoDaddy’s Auction team has been working with the customer in order to get this verification processed and ensure the customer is paid for their sold domains.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Auctions team is in contact with our customer and is assisting them with the verification they need to fill out. We encourage our customer to continue working with GoDaddy’s Auction teams.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

GoDaddy sent multiple emails with the following:
 
eff, please update your credit card information or add a payment method so you don't lose your domain(s) and any associated content or email addresses. The following
items will expire if you do not update your payment information:[redacted] - Aug. 01, 2016
[redacted] - Aug. 01, 2016
 
The following did not expire on Aug 1.  A total misleading and frankly a false email. They could refund the charge, they just choose not to.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domain in question has renewed regularly between October 2008...

and October 2014, typically for two-year terms. On October 18, 2016, per our customer's account preferences, GoDaddy again automatically renewed the domain for a two-year term in a good faith effort to honor its agreements with our customer.  On October 25, 2016, our customer inquired about recent transactions, and was informed of the automatic renewal of the domain in question, plus another automatic domain renewal on October 20, 2016. Our customer requested a refund for both renewals but was informed only the October 20th renewal was eligible.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Prior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 26, 2016, our customer contacted our social media team to request a refund for the domain in question. Our social support team offered to provide an in-store credit for the domain. Our customer never responded to this offer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  A chargeback was initiated on the domain in question on October 31, 2016. This chargeback withdrew payments made to GoDaddy and the domain was suspended from the account. We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ On August 3, 2014 our customer purchased a hosting plan for a one year term. On August 3, 2015 GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer, per our customer's account preferences. In August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting plan in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment(s). The day the hosting plan expired, in this case August 3, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment.  GoDaddy then held the website data for an additional 10 days before the site content was deleted.  In total GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 23, 2016, due to nonpayment. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. If our customer is not receiving our notifications, they can update their email address on file: https://www.godaddy.com/help/change-the-email-address-on-your-godaddy-account-[r...⇄ Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Heather M[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the domain name...

transfers, our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Transfer Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

During the customer's telephone interaction with our support team on March 28 2014, confusion occurred regarding time extended with transfers. Our customer care managers will be apprised in an effort to address any improvement opportunities that may exist.

RESOLUTION:

GoDaddy acted in good faith and upheld its agreements with the customer. We have contacted our customer via phone to discuss and address their concerns but have been unsuccessful in connecting with them.

As a goodwill gesture we will extend the domains in question for an additional year at no cost to our customer. Going forward any transfers will follow our standard extension time frames.

We welcome our customer to reach out to our office directly so that we can address their concerns and assist them with adding the additional time to their domains.  We can be reached at [email protected] or ###-###-####.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Sincerest regards,