GoDaddy.com

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]

On October 28, 2015, our customer purchased cPanel shared hosting...

plan for a one year term via an online transaction. Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's hosting upon expiration and did not do so in a good faith effort to honor its agreements with our customer. The auto-renewal settings were not changed by GoDaddy but were updated by someone who had access to the account.GoDaddy provided 10 days of service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on November 17, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time the site has been restored and is resolving once again. Additionally, we appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented.Regards,Ken C[redacted]Office of the CEO – GoDaddy

The answer from GoDaddy is based off of a false premise, because they said that my account preference was changed by someone with access to my account. This is not true. It was never changed. We believe that this was a glitch from GoDaddy's system. It is concerning that the company would rather blame the customer with an unverified claim than simply take responsibility and offer a resolution that rewards their long-term customers (such as myself) for any inconvenience. Even if a glitch in their system is not to blame, this is what truly exceptional customer service teams in corporations do.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.--------One of my concerns is that their system failed, and what was worse I wasn't even able to talk to a manager when I needed an explanation, they simply wouldn't take the time to talk to me. Instead I had to go through you (the Revdex.com) to get an appropriate apology and a fair explanation.If I had a Manager talk to me that day and tell me what they wrote in the previous message, I would've thank them for the apology and the explanation:  "The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them."Almost Immediately after all this happened, the domain that I was trying to buy at $11 was not at that prize anymore, it was $400 - My future business depends on having that domain, so I had to purchase it for $400 [redacted] Please understand my suspicion when a business is selling an item at one price and when interest is shown, then its conveniently unavailable, and minutes later is available for purchase at 36 times its original value. [redacted] The fact that I purchased it at $400 only reflects the need I had for this domain. However, it doesn't reflect my satisfaction in this particular case.I have been a great customer of Godaddy.com for a long time now. As a matter of fact, this morning I purchased a domain for $2,000 the transaction in this case was successful. However, the domain in question, the one I bought for $400, [redacted], is still "transferring" to my Godaddy account. I hope they don't come back to me again saying that there was a mistake in the system.A simple apology is not enough for the time I have lost in this case and having to resort to the Revdex.com for help (because the manager wouldn't talk to me). I want a guarantee that my now purchased domain "[redacted]" will successfully transfer to my Godaddy account, I also want them to promise there won't be any more "system errors" with any of my other domains. I also would suggest, as sign of good faith from their part to offer me compensation of a significant kind. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

In addition to this, I cannot thank you enough for being my voice in this matter. It is truly relieving to know that the Revdex.com gave me peace of mind that my dispute would be heard and effectively resolved. When GoDaddy said that my only option was legal council, I felt defeated. Thanks for being there for me and the American people!

Regards,

It is unfortunate that all this business has for a loyal customer, is a standardized script like answer. It clearly shows that what I wrote in the complaint, explicitly stating what I was told by their customer service person, has not even been read or addressed.  All they do is replying with a scripted non-caring letter, referring to their online refund policy.  I relied on what the customer service rep told me as I was on the phone with him, giving this company more business. I don't think I need to repeat here what I already stated.  However, I will not accept the response by the business and still see this complaint as unresolved. I would like for them to stand up to what their employees tell customers. I do expect to get my $75 refunded.  Otherwise, it is very clear to me and shows that all they do is lying to get the business. Lying to make a few bucks. It is not only unprofessional, it is unethical. And that is unacceptable.  Unfortunately, customer service at Go Daddy obviously has very much deteriorated.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 6, 2015, our customer purchased a domain, email, and...

Website Builder bundle for a one-year term via online transaction.  On October 6, 2016, per our customer's account preferences, GoDaddy automatically renewed the Website Builder and email in question in good faith to honor agreements with our customer.GoDaddy sent a renewal notice prior to expiration on September 26, 2016, informing our customer their products would renew unless additional action was taken. Account management is a customer responsibility.Our customer contacted GoDaddy’s customer care on October 12, 2016, regarding the renewal, but was unable to validate their GoDaddy account. Our customer indicated they would complete the account update process via changeupdate.com to access the account; these steps were not taken.Our customer next contacted GoDaddy on November 27, 2016, and was able to validate the account.  They were properly informed by our customer care team that the transaction was no longer refund-eligible per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides customers the ability to modify account preferences for each product or service. This allows full control of deciding which products and services our customers wish to keep active at any given time. During the November 27th interaction, our customer care team assisted our customer in disabling the automatic renewal for their products, and the products should not renew at expiration. Our customer can utilize the products with another domain until expiration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Revdex.com,
 
I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession.
 
Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!
AM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is not my wish for this confusion. But with that said, if legal proceedings are needed then that where this circus is going to end up. Have no doubts about it! All that I want is for GoDaddy.com to remove the threat of my domain name account lockout and to restore the proper ownership, control, and use of my purchased and registered domain name opportunity and for [redacted] to release the wrongful suspension of my web hosting account so that I can ensure the removal of my website content from their servers and properly close that account. The above negative actions against my account has greatly damaged my online business goals and investments and will not go unchecked.

Named Responding Interested Parties in this case of fraud and other violations are listed Below:

GoDaddy.com

Below is the initial registration of my domain name:

Domain Name: [redacted]

Registrar: [redacted]

Whois Server: [redacted]

Referral URL: [redacted]

Name Server: [redacted]

Status: [redacted] Updated Date: 26-aug-2013

Creation Date: 26-aug-2013

Expiration Date: 26-aug-2014

Below is a fabrication of the Domain name register and SSL protection rendered by [redacted] after my domain name transfer to GoDaddy.com. No domain name verification was sent to me for verification by [redacted] after my domain name registration with Network Solutions, Register.com or after my domain name transfer to GoDaddy.com.

The SSL certificate of [redacted] was issued by

[redacted]. . on 26 Jul 2012 and is valid till

26 Jul 2014. It was issued to [redacted]. in

Scottsdale, Arizona, United States.

Domain: [redacted]

Issued By: [redacted].

contact: [redacted]

phone: [redacted]0

billing: [redacted] for new Cert.

Created: 26 Jul 2012

Expiration: 26 Jul 2014

Company: [redacted].

Location: Scottsdale, Arizona, United States

The above did not exist until sometime after I registered my domain at [redacted], and then again at Register.com and then transferred to GoDaddy.com.

After trouble shooting the DS records, DNS, DNSKEY, DNSSEC problems with my URL, my assessment of what was happening is that my URL was being split/duplicated/copied, and then forwarded to a different server so that I could never retrieve/obtain/or review any of the data that was going to or coming from my URL. In essence I would be looking on one server domain name data, and the information data that I would be looking for would be located on a different server to which obviously I do not have access to..

URL Hijacking is what it's called.

I did nothing wrong!

I only asked questions in regards to receiving assistance for the proper setup of my domain name DNS, it's URL and it's account features not working as they should have within my GoDaddy.com domain name account and why I was not being allowed proper access to them. It only became a problem because I began to ask the right questions as to why my website and domain name URL DNS was not functioning correctly and what was needed to be done to fix it. That's when it became a problem at GoDaddy.com for them to assist me with my support questions, and that's when they started singing the song of suspending my domain name and website hosting accounts because of some false reason of abuse.

My purchased and registered domain name promotes a website that promotes an [redacted] that explains how to make money online using your eBay and PayPal accounts. My [redacted] and my website are not a scam, nor does it promote spam, or hacking, or any other of that BS you get from these scam artist online trying to take peoples money and gives them nothing in return. My site and [redacted] are very helpful and useful to that average human being looking for an alternate way to make some cash using the internet..., and maybe there are other opposing entities that doesn't like that I wish to make what I know available to the general public that enables them to capitalize on the basic knowledge of what's in my [redacted].

The purpose for moving my website hosting from GoDaddy.com to [redacted] was to trouble shoot where the problems was coming from in regards to control and access of the DNS, DS record, DNSKEY, and DNSSEC of my domain name. Once I began to demand proper access and support from GoDaddy.com for my DNSKEY, DNSSEC, and DS records to be setup and established properly, it became to be a problem, I was being made to look like the bad guy because I was asking for help about my GoDaddy.com domain name account and not having the proper access to it's features. ie. Modules for the zone files would not allow input for the DS record. The text field boxes where you would enter information to set the DS record, DNSKEY or the DNSSEC would be grayed out and would not allow any input of information to set the DS records correctly.

When I began to demand the proper access to my domain name I was made to look as if I was abusive, or that my site was a scam, spam, hacking, warez, or phishing site.., and none of which is true. After moving my site to [redacted] to further trouble shoot and get a better look at what was going on with my DNS of my domain name, GoDaddy accused my site/myself of being abusive and then had [redacted] suspend my website hosting account so that I could not retrieve my site content and close my account at [redacted] properly. Since this time GoDaddy.com has threaten to cancel my domain name hosting account. Demanding that I move my hosting account and transfer my domain name away from GoDaddy.com by the 31st of July. On that date my domain name hosting account(s) with GoDaddy.com LLC will be locked. ie. I would be locked out of my domain name hosting account(s) there at GoDaddy.com and not able to edit the DNS/zone files of my domain name.

When asking for help about this and then filing complaints about this with the Revdex.com, GoDaddy.com made it seem as if I was being abusive to their staff (which I was not) upon asking for assistance with setting up the DS record for my domain name. I was being told by the GoDaddy.com support staff that they did not support the features inside my GoDaddy.com account in regards to the DNSKEY, DNSSEC, DS records in which I was requesting assistance for setting up correctly. I would ask questions like, "why does this feature in my account not allow me access to it to change/fix/or edit it?"..., the reply I would get from the GoDaddy.com's support staff is either "we don't support that level of assistance with that particular account feature.", or if I would question "why do I not have access to my domain name verification of ownership features with [redacted]?", they would say.., " your domain name has already been verified so you do not need to verify it". Or I would ask "why when making the selection of using my domain name within my GoDaddy.com account, the fields to make use of it are grayed out?" or "Why are the fields for setting up the Delegation Signer Record are grayed out?" or, I would ask "why is it that I can enter some information in the fields for the DS record, but all others are grayed out and do not allow input of information?" Or "Why am I not receiving the correct data for the www version of my domain name URL with the DNS lookup tools?" The answer would be that "they do not provide support for it.".

They are trying to destroy my opportunity!

I will not allow that to happen!

I am will not allow them to get away with it..,

They will pay for what has been done here!

Please reopen and add this to my complaint file ID#[redacted] or submit this as a new complaint for your investigation.

Regards,

Thank you for the opportunity to address our customer’s additional concerns. As indicated in our original response, GoDaddy has no record of contact with our customer on the date the transaction in question occurred. Prior to our customer completing their order online, our records show the most recent interaction with our support staff took place on January 8, 2016, via phone. GoDaddy does not offer general customer support via email or fax. It is our customer’s responsibility to review and understand the terms they agreed to, including our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I have waited up all night on an account change that Godaddy told me was suppose to happen. Once I contacted them they lied and told me I had talked to someone I didn't (a Jason when I spoke with an Ashley) and now are trying to hoax me out of a year's registration I just paid for, when in the past they have reneged and taken away the most important of the services that I paid for, like email which I desperately needed when I originally setup my account but even though it was said to be "unlimited" Godaddy quickly taken away what I had while I attempted to get my domain going, ultimately destroying my domain's success. After over 2 hours of waiting on the domain change to happen (I was told a year would be added since my year I paid for was missing), nothing was done. After another hour on the phone, they told me again I could wait an hour and should have a the year added after telling me that it wasn't going to happen as Ashley told me. Total incompetence, all over an error Godaddy's system made.

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response.  Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. Instructions on cancelling this service can be found in the following link: [redacted] If they require additional assistance cancelling this product, they can contact our customer care team at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,John M[redacted]Office of the CEO - GoDaddy

I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed.  I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On...

November 2, 2015, our customer purchased a Managed WordPress bundle via online transaction, which included a 3-month term of Managed WordPress hosting, a standard SSL and Office 365 starter email for one-year terms.  Later that same day, our customer purchased a one month term of Office 365 Email Essentials for a one-month period.  The Email Essentials plan has renewed monthly per our customer’s account preferences since purchase.  GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 6, 2016, our customer contacted GoDaddy to request a refund of one of their email plans.  They were properly informed that neither plan was refund-eligible at that time.  Account management is a customer responsibility
GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
GoDaddy’s refund policy is available at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot⇄ /> Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mike L[redacted]Office of the CEO - GoDaddy

"you advertise how easy it would be to run your own website", after one year and several calls then I started to link the different products that I needed. Today the renewal fee for quick cart came up, a product that apparently I had access for a year but never used nor was I offered helped with OR asked how was it working for me. I called today and spoke with customer support at 0920 MST, he was unwilling to help, unwilling to roll over the quick cart product so I am able to use it even after I told him that I could take my business elsewhere. Customer service and customer satisfaction are last on your priority list. I just came out of an entrepreneurship program where your site and service is negatively advertise, still I was willing to give it a shoot but now I undersatnd why the negativity and I agree. I will further make my review with the Revdex.com to ensure fairness for the public and the customer.

I clicked to purchase a domain name that was advertised as .99 cents. Once I checked out, the price changed to $10. Called and customer service rep [redacted]. gave me the hardest time trying to honor the advertised price.

[redacted] was rude. I've been a loyal customer for so many years. Disappointed that godaddy wouldn't honer my .99 cent domain coupon. Sending email to CEO and Revdex.com so other clients know about the bad service. Will begin to delete all my services with godaddy.

I signed up just to submit this review. I never usually post reviews or say much but for this one I did due to the fact that what they are doing is actually illegal. I used godaddy for years and decided to put domain privacy on a couple of domains to reduce the volume of telemarketting I got. I am just a small customer. They set it up no problem etc. I then kept receiving calls later even after I had changed my phone number so decided it was not worth the added price. So I tried to remove it. They at that point and never before demaned I show them all kinds of private information which if given could lead to some major identity theft. They were quite shall we say rude when I tried to deal with it. Then after days of this I just gave up and registered a new domain name and abandoned the old ones and had to call the bank and cancel the credit cards so they would stop billing me. They actually refused to stop charging me money for this service until I gave them the proper identifcation saying I "signed" an agreement. In fact it appears the terms changed over the years and were not like that when I started otherwise they would have asked for the ID before I signed up to that service.

They did not. The fact they needed it after the fact to close the account and not before and had no way to know if I was indeed the person I said I was when I purchased the package i.. its well yes sorry Revdex.com but its the very definition of a scam.

I dont file with Revdex.com because I find they are useless and just deal with it myself using the bank.

These people should not have a A rating not with this grossely illegal practice in place. The only legal way for them to do this is to ask for the ID up front when setting up the account, but this would make it hard for them to sell this package to private individuals like myself so they dont.. it would affect their business model. Its pretty shady to ask for it after the fact.

Oh and when that didnt work on me they sent me an affidavit to sign.. LIke I am going to spend 200 bucks to get that notarized for my 15 dollar domain name?

More pressure tactics on their part to try to get private info out of me. Needless to say it did not work. I got every penny back of the billing they tried to push through and set up a domain name in 20 minutes and moved my website over to it in an hour as my hosting company was very understanding.

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. GoDaddy's Professional Web Design team built our customer an ecommerce website utilizing our Online Store product. Contrary to our customer’s understanding, this site was published with their acknowledgement. GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Furthermore our customer has acknowledged that their receipt included a link to the agreements they acknowledged and accepted.Thank you again for the opportunity to address the concerns presented by our customer.Best regards,John M[redacted]Office of the CEO- GoDaddy

Yes it does say with a two year agreement but not until you are at the checkout cart.  Again there is a Asterisk after $0.99 domain names but in the terms attached to that is no mention of the two year requirement.
 
I do not accept your answer because you did not fix anything and it's still deceptive.

The person who called left no message at 2:22 PM Eastern Time on August 9, 2016. Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddy. So I called the number. I was told the person I spoke with indicated he could take information but that a specific person was handling the case. I gave the person I spoke with the information. He indicated the person I spoke with was not at his desk but would be back later that day and would call me back. I made my call at 5:10PM.
To date the individual has not made any further attempts to reach me after I tried to reach him.
 
Go Daddy did send an email indicating the problem was resoled. This is not accurate and the problem remains the same as it was. Efforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experienced. Again, they are saying the issue is resolved and it simply is not.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 8, 2011, our customer purchased a Pro Reseller plan for a...

5 year term with assistance from GoDaddy’s customer care.  On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the reseller plan in question within the refund eligibility period, we have refunded the transaction totaling $899.40 to the original payment method.  While GoDaddy has processed our customer’s refund on December 12, 2016, Certegy Check Services, Inc., the third-party processing company GoDaddy uses for check transactions, may hold those funds for up to 10 days.  Meanwhile, Certegy determines if there are outstanding claims to those funds, and if one is found, all or part of the refund may be applied to what is owed.  Otherwise, the funds are released back to our customer’s financial institution by the 11th day.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy