GoDaddy.com

Go Daddy should not sell or represent a product that they cannot FULLY support. Office 365 is the product. I will be contact the Revdex.com in Arizona as well as the [redacted]. I will most definitely remove all my register domains from renewal when they come due. I will not recommend GoDaddy again to anyone. No escalation of support to anyone with knowledge of product, NO SUPERVISORY SUPPORT or INTERVENTION AT ALL. BY FAR THE ABSOLUTE BOTTOM OF THE RUNG (lower than [redacted]). More than willing to sell a product or service with no support after the sale. Shear and complete disappointment!

GoDaddy sold my private information. Not just the website I registered with them, not just my name, but my (unlisted) telephone number, my (unlisted) cell phone number, and my home address. I have received calls from all over the world wanting to talk to me about my Google search results (my site is not crawled and is excluded from Google search). I have received "urgent and final warning" calls about my unpaid student loans (I have never had a student loan). I have received letters advertising credit cards through the US Post. Male enhancement emails and "hot chicks" eager to meet me - written to me using my name! Very, very bad business practice. Very negative experience.

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. We have tested our various purchase paths and find each step clearly marked with the registration length requirements. As a result, the purpose of this complaint is unclear. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Their letter was pretty insulting, they only blamed me and basically said out of the kindness of their hearts (aka appeasing the Revdex.com Gods) we will throw this amount of money at you to shut you up.  When it is wrong to charge for a service that can not be used and wrong not to inform the person but continue to charge month after month.  the reimbursed me for 5 months not 9.  they are unethical and condescending. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me but it does not mention my other purchases.  I accept the online store being restored but I would also like my email essentials that I paid 2 years for restored and  I am okay with restoring of 1 year and 9 months.  I would also like my booking get paid restored at 9 months as well along with .com transfer and private transfer services.  This will make me the ultimate content customer.   

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Since our previous interaction our customer has provided the two IP addresses in question directly to this office.  An unblock request for those addresses was submitted on November 26, 2014, and this request was confirmed to our customer by email. While GoDaddy can request the unblock of an IP address, it is up to the provider to honor our request. As previously stated, blocked IP addresses will typically be automatically de-listed after 7 days.  Again, our office has communicated directly with our customer in response to a posted Revdex.com review submitted by them prior to the current complaint. At this time, if our customer has continued to received bounced emails they will need to contact the recipient email provider as GoDaddy has requested an unblock. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy

GoDaddy's explanation is not accurate and not even plausible.
GoDaddy's said my website renewal declined. [redacted] has no record of this. It is a lie. I have no communication saying it was declined or asking to correct it.
2. On July 21 [redacted] sent were 3 payments to GoDaddy, for $10.56, and 2 for $151.94 - so it looks like they charged double,
3. They said I renewed for one month in July 2016. I would not have renewed for a month. I believed I renewed for a year as I always have. That was their error.
4. GoDaddy  said they sent multiple notices.  I checked my archives and have many renewal notices for my domain names - not as consequential as a website. Names were written boldly in CAPS  in subject line and text,. I also got frequent phone messages warning me of the expiration with the number to call back.
5. By contrast, I receive not one call or message about the drastic measure of deleting my entire website, and the email I found had no mention at all of the name [redacted] - so it was not clear what the message was about.
6.A friend of a friend of mine also had his website deleted by GoDaddy, but he was able to retrieve his. So it may be a problem.
All of these reasons together demonstrate that GoDaddy's excuses were dishonest, inaccurate and not plausible - and I any case very bad business practice to delete a website without explicit knowledge and approval from the person who is depending on it.
 
Thank you for your efforts to correct this.
Sincerely, Diane P[redacted]

GoDaddy is so disorganized. This person obviously does not realize that I was refunded two separate payments on different days, one occurring after this to Revdex.com complaint. All of my money has been refunded. It is very sad that I had to come here to get it.

Regards,

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 7, 2015, our customer purchased an cPanel shared hosting...

plan for a 10-year term with assistance from GoDaddy’s customer care. On November 3, 2016, the customer reached out to GoDaddy’s support teams for assistance with installing a SSL certificate to their hosting account. As the issue needed to be addressed by our hosting admins an escalation was created. Our customer continued to call in and was informed that our hosting teams were working on the issue but it was taking longer than normal.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Before our teams resolved the issue our customer moved their site to a different hosting provider. Our customer was correctly advised they were no longer eligible for a refund for the hosting, but was provided refunds for other eligible products. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted] Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. GoDaddy was instructed to automatically renew the products in question to honor our agreements with our customer. GoDaddy does not arbitrarily change the auto-renewal settings for our customers. Additionally, notices were sent to the customer prior to renewal as well as a receipt after expiration.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for chatting with us! How may I help you today?

1:00 am

hello [redacted]

I still have the email problem

and now it's starting to cost me money

1:01 am

please let me know what to do to solve it once and for all

I'm sorry to hear that. What is the email address in question?

anything @welikewifi.com

Based on your current MX record settings, we determined that your email is currently set up to work with a different provider. You cannot manage third party email accounts from the Workspace Control Center.

Ok, let me take a look at the account.

I am showing per the notes from earlier today that 2 SRV records needed to be removed in order to fix this issue. I am showing that was done but that can take up to 24 to 48 hours to take effect.

sure

then explain this please:

why 3 hours ago I could send email from these accounts but not receive it

and now I am back to not sending nor receiving?

That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in time. Once it has fully propagated it would be expected to work correctly at all times.

right...

so through no fault of my own

I lost email today at 10.30am local time

and the official answer is that I may recover it sometime in the next two days, correct?

If an email does not reach the server there would not be a way to recover it after the fact. It would have to be resent after it is working correctly.

sure

so, again:

through no fault of my own

I lost email today at 10.30am local time

and the official answer is that I may recover it sometime in the next two days, correct?

Yes, that's correct.

understood

now let's enter the compensation part of the conversation

because if this is not my doing

then it is the supplier's

which would be godaddy

please let me know what happens now

You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact.

let's assume we are at that point already

what happens with this loss day of business due to... whoknowswhatreason?

Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensation. Since it can take 24 to 48 hours to propagate I would recommend to contact us after that time so we can look at the account at that time.

right...

seems we have a problem of communication

let's say the email is working

let's say everything is superb

I am so happy

but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer

if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can

but I think the question is rather simple and answerable

there is no need to deflect to a future moment in time

and hope I will forget the whole thing while I get busy with coping with my losses

I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and running. I can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was.

aha, so you mean to say that the cause is not yet clear?

I thought it was...

I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time.

great

I was under the impression that the cause was clear. Seems that was not logged as such. Could you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, please. It's important for the Revdex.com

Godaddy is a disreputable company. Beware of them adding products to your cart. They will over charge you and getting it refunded is time consuming. I have had the run around from them and conflicting answers from there employees. The supervisor accused me of 'only hearing what I wanted to hear' from my bank and that my bank gave me false information.

I will never feel comfortable using Godaddy again and find them so distrustful that I feel I will need to cancel my credit card for a new card number that they will not have had access to.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted] On October 25, 2016, our customer reached out to our hosting teams to inquire on restoring their WordPress website, as a plugin appeared to have wiped out the site. At this time, the customer was informed that GoDaddy could attempt to restore the content but it there was a restore fee required before GoDaddy can restore the site content.GoDaddy charges a $149.99 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Only the hosting files for the customer’s hosting account were able to be restored. However, GoDaddy was unable to restore the database for the date requested by our customer. Our customer has already connected with GoDaddy hosting teams regarding this and received a full refund for the restore.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 8, 2008, our customer purchased GoDaddy’s Website Builder...

for a five-year term with assistance from our customer care team.  Later that same day, our customer contacted our care team again, and renewed for an additional five-year term, extending the total period purchased to ten years.  As part of the Website Builder purchase, one free credit for a Workspace Email box was included, a credit our customer currently utilizes.GoDaddy no longer offers free email credits with the purchase of a Website Builder plan. When credits were offered, there were storage and box limitations specific to product offerings.  This information can be reviewed by our customer by visiting archival sites such as Archive.org.As we no longer offer free email credits with Website Builder purchases or renewals, our customer will not have the option to add free credits to their existing account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer requires additional Workspace emails, they would need to purchase those emails.  They can do so by contacting our customer care center at any time.  GoDaddy will be unable to provide further free email credits to our customer associated to their products.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

When I called to cancel the Domain package I was not informed that I would continue to be billed for the CashParking. If I had known that, I obviously would have cancelled it as well.

Thank you for the opportunity to address our customer’s additional concerns.

From our understanding, the reason for cancelling the service was that it was no longer needed.

We appreciate our customer’s feedback and would hate to lose them as a customer. We hope to have the opportunity to turn their opinion around and earn their future business.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 7, 2015, our customer purchased GoDaddy’s Domain Buy...

Service. This service enlists GoDaddy's Domain Buy Agents to attempt to negotiate a sale of an already registered domain. Our customer successfully acquired the domain. On June 15, 2016 our customer attempted to renew their domain for a 5-year term and processed the order via online transaction. As with all service providers, GoDaddy had an unexpected technical issue which allowed our customer to complete the transaction at an incorrect price. The renewal failed and the transaction was refunded in full.On July 14, 2016 a member of our domain team reached out to our customer to discuss the pricing on the domain and the domain was renewed for another 1-year term at a cost of $400.17. On July 14, 2016 our customer again attempted to renew the domain for an additional 9-year term prior to the previous technical issue being resolved. The renewal failed and the transaction was refunded in full. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected with our customer.  GoDaddy worked diligently and has resolved the technical issue regarding the domain pricing.  During our review it was determined our customer over-paid their latest renewal transaction in the amount of $150.00.  As a goodwill gesture, GoDaddy has refunded our customer’s renewal transaction, providing a 1-year renewal at no cost, in the amount of $249.99, the current renewal rate for the domain in question. GoDaddy cannot provide future renewals to our customer at the desired rate.   Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].
On November 3, 2016, our customer purchased a Windows Virtual...

Private Server plan for a one-month term via an online transaction.On November 7, 2016, our customer cancelled their server plan. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund. However, on November 8, 2016 our customer contacted GoDaddy support teams to request a refund for the server plan cancelled the day prior. During these interactions the customer was informed that they were not eligible for a refund per our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A chargeback was initiated on the server plan on November 8, 2016 after our customer was informed they were not eligible for a refund.  This chargeback withdrew payments made to GoDaddy.
At this time the order in question in no longer eligible for refund. The chargeback that was initiated against the order in question, withdrew the funds paid to GoDaddy, and as such, we are unable to consider providing any goodwill gestures or refunds at this time.
Our customer may find the following support link helpful: Refund Policy: [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy.com

Thank you for the opportunity to address our customer’s additional concerns. We stand by our original response. Our customer was correctly informed during the October 25, 2016 interaction the product in question was no longer refund eligible.Our customer contacted us through social media on October 26, 2016 and after reviewing the account, our customer was offered a refund in the form of an in-store credit as a gesture of goodwill. Our customer never responded to this offer.The chargeback inquiry received on October 31, 2016 from our customers financial institution withdrew payment made to GoDaddy.  We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer pre- and post-expiration. Account management is solely a customer responsibility and our customer agreed to this when they purchased hosting services through GoDaddy. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy