Global Warranty Group

check #*** for $was mailed from our ** office on 2/**/

check #*** for $sent 7/*/via USPS

check #*** for $sent 3/**/

check #*** for $was sent on 2/*/out of our ** office

check #*** for $was sent from our ** office on 2/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
*** ***

I refunded $of your deductible back to your credit card for the issues you experienced

Hold of $was released on 3/**/back to credit card and the deductible of $was refunded on 3/**/

check #*** for $was sent out today 1/**/14. I apologize for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I paid $for Insurance to REPLACE the phone, PERIOD The $this company offered was not sufficient to purchase a NEW phone The only similar phone that I could purchase, has cost me $650! Had they offered me replacement cost of $I would have accepted it, although I would have had to pay additional tax on the new phone purchase, minus the $**9 deductible Furthermore, I made several phone calls (no less than 5) requesting the status of my inquiry; was promised a return call and have yet to receive a phone call of explanation! Yes I did cancel my claim, because days had passed and I heard NOTHING from this company My wife is a Mother of and requires a working cell phone Does this company expect to drag out this legitimate claim for weeks without concern for their customers' well being? I find it interesting that they took my $**deductible the same day that my wife made the claim on * Feb 2014, but hadn't reconciled my claim days later on ** Feb I wonder if they would be satisfied if they were without a workable cell phone for 10+ days There's no telling how long they would have dragged this out so I went and purchased a new cell phone on my own I am an active duty military officer who deploys overseas quite often (I have deployed different times for 6+ months each so far), and cannot leave my wife, the mother of my children without a working cell phone This company's customer service is atrocious....They still haven't had the courtesy to call me because they know they are in the wrong I bought this "3rd Party" phone insurance at the Verizon Store so I intend to elevate this issue to Verizon's Management This company is giving Verizon a bad name and Verizon should take action Every other company I've dealt with over the years ensures a replacement phone the next day, and if they don't have a particular model in stock, they send you an upgrade Other companies return phone calls and keep their word That was my expectation They should have either provided me a "like kind" replacement phone, and if none were in stock, they should have provided me an upgraded phone, period Verizon, nor Apple, has no phone like mine for sale for less than $650, so $was woefully insufficient I have requested the purchase price of my Insurance back to offset the cost of my new phone purchase, but again, have heard nothing from this company!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check #*** for $sent 7/**/via USPS from ** offices

check
#*** for $sent on 5/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:">
I have not received the cheque from either the November claim nor the recent claim. additionally, the company charged my credit card for another $800!!! this is getting ridiculous. the $that they supposedly refunded to me in no way remotely covers their responsibility for these two policies. my initial claim was for $1614. they refunded me and charged be another 800. the amount of this claim is now $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please provide claim file number or wireless number for the claim in question

customer needs to allow at least a week for the check to arrive. this is not a stalling tactic the check did go out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. See attached email
Sincerely,
*** ***

check #*** for $sent out of our ** offices 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I was also promised that my $deductible be refunded as well Once I receive a check for the $I will consider this issue resolved
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as to a start to resolve. Nothing in their response would indicate a final solution.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business response was generic and impersonal to my actual caseAgain my complaint is being blown off and ignored by the business
This response was no better than what I received from the CSR when I called inThier response suggests that the company has internal problemsPerhaps if they can not deliver on thier products they should simply stop offerening them and focus on the many dissapinted customers such as myself
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***