Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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When I saw that the cheque was sent, I called the company immediately and asked to which address the cheque was sentThis was on June **The customer service person informed me that the cheque was sent to my previous addressI gave him my new address and asked that the existing cheque be cancelled and a new one sent, or if possible to tell the courier/shipper to change the addressThe customer service person told me that he would call me back when he had more information.
I have not received a call nor have I received a cheque at this time
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I still have not received my money Nor have a received a valid response to this issue I feel as though they are 'putting off' the issue When I have tried to contact them myself they have an extreme lack of communication I feel that if I let this go I will never see my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolutionIf this is regarding a check that was
accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims
process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues

check #*** for $was mailed from our ** office via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received delivery of a replacement phone this afternoon under a different tracking numberI consider the complaint resolvedThank you.
Sincerely,
*** ***

check #*** for $sent 6/**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

check #*** for $was mailed out UPS ***

Check #*** for $was mailed on
1/**/

customer called and cancelled her claim and contract all funds refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not find this to be an acceptable response as this has been an ongoing issue since December *,
It is going to be months since this claim was filed and I feel that is more than sufficient time to resolve this matter and I should have received the cheque by nowIn an email I received in February of I was told I should receive my cheque within that monthThe deductible for my warranty in the amount of $was taken immediately, as I could not make the claim without payment to Global WarrantyI feel it is not fair they have taken my money and are not honouring my warranty! I would have been happy to accept a replacement phone but they told me it was not available and would have to send me a cheque in the amount of $550.00, they said I would receive my cheque within to weeks and we are approaching months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me and the matter has been resolved
Sincerely,
*** ***

check #*** for $was mailed out of our ** offices on 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
The business is now requesting I send them the tracking number for my money orderIt has been confirmed by Canada Post that the business has received my money order and phoneIf I do not recieve a cheque from the business to cover the entire cost of a new phone, legal action will be takenThe cheque must be received by me by the end of AprilI have all legal documents prepared if the business would like to be in contact with my ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. received a check july ** weeks after claim not the business day they claimed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still have not received my check for $from the Global Warranty Group.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have attempted to contact the customer multiple times with no answer. Please have the customer call me directly ###-###-####* to find resolution

check #*** for $sent 7/**/via USPS from our ** offices