Giftly

This is the first time Giftly was contacted by this customerShe spoke via phone with Omnicard, our external partner that issues and manages our Visa Gift Cards.
This is a standard prepaid gift cardThere are no unique usage requirements compared to other prepaid cards you would
get from your bank or purchase at a store
When merchants such as restaurants run a a credit/debit card, they will often try to authorize it for 20% more than the check amount to cover a tip in case the customer chooses to leave oneThey should not do this when running a gift card or other prepaid card, but sometimes they do so in error
The gift card was declined the first couple times because the cashier attempted to authorize the card for greater than its balanceSimilar to how other prepaid cards work, the $had a temporary hold placed on it due to the authorization amount but it will be returned to the gift card's balance within a few business days.
The four to six week process that was mentioned by our partner company's representative was the formal chargeback processThis is the process that is initiated if the cardholder wants to dispute an unauthorized charge made to their accountI do not anticipate this process being necessary at this time
If the $does not reappear to the account in a timely manner or if there are any further concerns, please contact Giftly directly at ***Giftly will work with Omnicard to make sure the $is made available

I could have transferred $$ to the recipents account at no expense. This was a rip off.

We understand that it can be frustrating to lose card value due to inactivity fees if you are not aware of the policy. When we learned that this was the case from [redacted] phone call in December of last year, the fees were restored in full to his gift card balance. 
The gift card is not defective. The transaction history indicates that the card was not run correctly at the register. It was declined because the cashier attempted to authorize it multiple times for a dollar amount greater than the card's balance. 
The policy stated on our website is that, within 90 days of purchase, we will grant a refund for any reason prior to disbursement of the funds, constituting "usage" of the gift. 
Because [redacted] had a negative experience with the Visa Gift Card last year, in January we provided options for spending the gift card somewhere else or receiving the funds a different way. These are still on the table now. 1) Receive a refund of the card's balance minus a small fee covering cancellation costs, or 2) Spend the gift card on anything at any place Visa debit cards are accepted.

Initial Business Response /* (1000, 5, 2016/01/20) */
This has already been resolved directly with the customer, who was very proactive in helping us reach a resolution. We have been communicating back and forth with her since December 27, 2015. We have also spoken with the person who sent [redacted] the...

gift. The $100 gift was loaded onto a Visa Gift Card and mailed to [redacted].
On December 23, 2015, [redacted] redeemed her gift. On the online form, she was presented with four ways to receive the funds that were gifted to her:
- $100 credit to her credit card (takes 1-3 days to hit your account)
- $100 credit to her bank account (takes 2-3 days to hit your account)
- $100 Visa Gift Card in the mail (receive the card in 10-14 days)
- $100 credit to her PayPal account (receive the funds in 7-10 days)
She chose to have the money sent to her debit card. Typically if a payment is going to be unsuccessful, we are notified in real-time by the payment processing system. However, sometimes the payment initiates successfully and we are not notified of a failure until later. This is why we had not notified her of a failure prior to her inquiry on December 27.
That same day, we reset her gift and [redacted] selected for us to send the funds to her bank account via ACH. Similar to what happened with the credit card payment we attempted to send, the deposit to her bank account appeared successful from our end. If there is a failure after this point, we will not know about it until we receive an error code back from our bank. Typically this happens within a few days or a week of sending, but sometimes it can take longer depending what went wrong (e.g., account unable to receive funds, typo in account number or routing number, etc.). We do not always receive a detailed explanation of the failure reason. There was also a bank holiday for New Year's Day during this timeframe, which would slow things down.
As of January 13, we still had not received notification that the transfer had failed and whether the funds were being returned. However, we told [redacted] that we would send the $100 to her on a Visa Gift Card, which she suggested, rather than making her wait any longer while we tracked down the missing funds. A card was issued for her on January 13 and shipped out to the address provided.

Initial Business Response /* (1000, 5, 2015/07/23) */
Whenever a merchant writes in and requests removal of their business listing, we are happy to do so. As of 7/23/15, Extreme Tattoo's page has been removed from our site. We have also requested that Google delete the page from its index. This...

complaint through the Revdex.com is the first contact we have had with this merchant.
I'm sorry that our website has caused concern but I think this might simply be a misunderstanding.
Giftly is quite a bit different from traditional gift cards:
https://www.giftly.com/merchants/faq/help
A Giftly is basically a cash gift with a suggestion for where to spend it. Any business can be listed and suggested.
Giftly recipients redeem their gifts through our website and we send the Giftly recipient the gifted funds directly.
When a Giftly recipient comes into your business, they pay the full amount for their purchase. Customers will not present anything to the merchant. We work with the customer to get them the gifted funds, so there's really nothing the merchant needs to do.
You get full price paying customers just by having your page listed with us, which is completely free.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to be associated with this company in any way. It is definitely not clear to me how I am getting paid, so therefore I want their assurance that my page"Extreme Tattoo" is NOT listed with them.
[redacted] , Extreme Tattoo
Final Business Response /* (4000, 9, 2015/08/17) */
As stated in our previous response, we removed the listing for Extreme Tattoo in [redacted] at the merchant's first request.
A Giftly is not a traditional gift card; it is cash with a suggestion for where to spend it.
A Giftly customer will present a normal form of payment such as credit card when making a purchase at the merchant. We send the gifted funds to the Giftly recipient directly so there's nothing the merchant needs to do. The merchant will be paid just as they would from any other customer.
Having your page listed with Giftly is basically free advertising. We provide the merchant with full price, paying customers at no charge to them.

Great idea. I've used Giftly a couple of times. Secure transactions each time. Its a great way to purchase a gift instantly and make it something someone actually wants. I sent one to my daughter in college for a local restaurant for a special treat. Great service.

Initial Business Response /* (1000, 5, 2015/02/15) */
Our support team responded via email to the merchant's concern on 02/15/2015 clarifying the misunderstanding of how Giftly works.
In our response, we asked if he would like us to take any action such as taking down the page but we did...

not receive a reply. We have removed the Weatherly Country Inn from Giftly's listings and asked that Google delete it from their index.
A Giftly is basically a cash gift with a suggestion for where to spend it. Any business can be listed and suggested.
Giftly recipients redeem their gifts through our website or mobile app and we send the Giftly recipient the gifted funds directly. The referenced customer had not completed this step to receive the gifted funds from us to spend at the Weatherly Country Inn.
When a Giftly recipient comes into a business, they pay the full amount for their purchase. Customers will not present anything to the merchant.

Final Consumer Response /* (2000, 6, 2014/10/13) */
I would like to cancel this- resolved it with the merchant

Initial Business Response /* (1000, 5, 2015/06/19) */
We have already resolved this issue directly with the customer.
On June 16, 2015 we responded to the customer's support ticket addressing his concerns about the confirmation token. In that message we also confirmed that we had...

canceled and refunded the $29 purchase as requested.
All of our gift cards come with a 100% satisfaction guarantee. We will issue a full refund for any reason as long as the gift has not been redeemed.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/20) */
This case has been resolved and I have been issued a refund. No further as cation is required at this time. Please CLOSE the case.

I used this service to give a gift to my boss and when she tried to redeem it they marked it as a fraud and refused to give her the $ as they said our system marked it as a possible scam. The only scam is this company, I am still waiting for my refund to show up on my card for the gift the canceld on my boss.... now I'm out double the $$ I spent! Don't use this service

This is the first time Giftly was contacted by this customer. She spoke via phone with Omnicard, our external partner that issues and manages our Visa Gift Cards. 
This is a standard prepaid gift card. There are no unique usage requirements compared to other prepaid cards you would get from...

your bank or purchase at a store.
When merchants such as restaurants run a a credit/debit card, they will often try to authorize it for 20% more than the check amount to cover a tip in case the customer chooses to leave one. They should not do this when running a gift card or other prepaid card, but sometimes they do so in error.
The gift card was declined the first couple times because the cashier attempted to authorize the card for greater than its balance. Similar to how other prepaid cards work, the $5 had a temporary hold placed on it due to the authorization amount but it will be returned to the gift card's balance within a few business days. 
The four to six week process that was mentioned by our partner company's representative was the formal chargeback process. This is the process that is initiated if the cardholder wants to dispute an unauthorized charge made to their account. I do not anticipate this process being necessary at this time.
If the $5 does not reappear to the account in a timely manner or if there are any further concerns, please contact Giftly directly at [redacted]. Giftly will work with Omnicard to make sure the $5 is made available.

I purchased a $100 gift card on 10/30 for my friend. When she tried to use it on 12/10 at a restaurant it was denied. I asked my friend for the card back and I called customer service. I was told that it was because the restaurant charged $83.00 so it wouldn't go through. This doesn't make sense because the card was for $100. I was told that I could use the card for a purchase on 12/12. I attempted a purchase for $96.00 and was denied. When I called cutomer service today I was told that I didn't make the purchase...... I do not believe this card will ever work. This is such an inconvenience and embarrassing to give a gift that doesn't work. I am also concerned about the various reasons that customer service has made as to why their product won't work. I am getting the impression that they give customers the runaround hoping they will give up.....I will not give up!

Initial Business Response /* (1000, 5, 2015/11/21) */
Our Customer Support Team has already resolved this directly with the merchant.
Per the merchant's request, the pages have been removed from our websites, www.giftly.com and www.treatgiftcards.com.
Whenever a merchant contacts us...

and asks for their listing to be removed, we are happy to do so. We want all participating merchants to be comfortable with our program and understand the customer acquisition value it provides.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/23) */
We have already resolved this with the merchant directly. The Saltsman's Hotel listing was removed from our site on 7/15/15, per the merchant's request.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)

The website is very user friendly, and I love the way you can customize the card. It's an easy way to send a gift quickly, and I will use Giftly again!

This has already been resolved with directly with the customer, who confirmed that she's received the funds to her account.
Our partner company experienced an issue which delayed credit card redemptions by a couple days. We sincerely apologize.

It's a crock! I was sent an ecard so I would get it quicker, they lie about the timing! It says u should recieve you funds in 1-3 days it's already been 6 and I havent recieved anything, would never allow anyone to use the service its false advertisement! They got their money I've yet to recieve mine

This is the first correspondence we have received about this issue. 
The requested page has been removed from our website, and we apologize for any confusion or concern. We are not selling traditional gift cards.
Giftly allows people to send monetary gifts to friends and family and suggest...

where to go and what to get with the gifted funds. Through Giftly, purchasers can suggest a specific business or business category to the recipient.
When a Giftly recipient comes to your business, they pay you the full amount of their purchase using a normal payment method. Giftly sends the gifted funds to the gift recipient directly, so the customer will not present anything to you and there's nothing your business needs to do.
Giftly receives business listings from local business data providers. The place on a gift is simply a suggestion from the purchaser to the recipient of where to go, therefore merchants don't need to pre-register or do anything differently.
For more information and to contact us directly, see [redacted]

Complaint: [redacted]I am rejecting this response because:  I want to know what Giftly considers a "small amount" taken from the refund and how I would receive the refund.Sincerely,[redacted]

Hi [redacted], 
We will email you to coordinate refund/payment. 
Sincerely, 
The Giftly Team