Giftly

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We do not have record of any gifts given to " [redacted] ." Additionally there are no user accounts associated with this name, and we have also not received any support tickets I'm assuming the gift may be listed under a different name in our system Could the customer please contact us at [redacted] @giftly.com to provide their six letter activation code or other information about the gift to help us identify it? Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) it was said to me in a email that the money was refunded to the buyerso I guess this is case closedbut the name it was under was Miss ***

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Whenever a merchant requests their page to be removed, we are happy to do soOn October 17, we received an inquiry from this merchant asking who gave permission to sell gift cards to her business We responded with an explanation of how Giftly works and that there may be a misunderstandingHowever, we did not receive a response to our message asking for us to take further action If this merchant would like us to proceed with removal then we will just need her to send us the name and address of her business or the link to the web page Giftly is quite a bit different from traditional gift cards: https://www.giftly.com/merchants/faq/help A Giftly is basically a cash gift with a suggestion for where to spend itAny business can be listed and suggested Giftly recipients redeem their gifts through our website or mobile app and we send the Giftly recipient the gifted funds directly When a Giftly recipient comes into your business, they pay you the full amount for their purchaseCustomers will not present anything to youWe work with the customer to get them the gifted funds, so there's really nothing you need to do You get full price paying customers just by having your page listed with us, which is completely freeTens of thousands of Giftlys have been given and we've been featured on local and national news: http://www.nbcbayarea.com/news/local/Giftly-Will-Shake-Up-Gift-Giving-XXXXXXXXX....⇄ http://www.bizjournals.com/sanfrancisco/print-edition/2012/12/21/giftly-lets-giv...⇄ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) THE CUSTOMER THAT CAME INTO MY BUSINESS WAS LOOKING TO REDEEM HIS COUPON FROM YOUR STORETHEY HAD NO IDEA HOW IT WAS SUPPOSE TO WORK AND WAS UPSET WITH MY STAFF FOR NO HONORING THIS COUPONMAYBE YOU SHOULD LET A BUSINESS KNOW ABOUT YOU BEFORE YOU TELL THEM ABOUT THERE ESTABLISHMENT SO WE CAN BOTH TAKE CARE OF THE CUSTOMER PROPERLY Final Business Response / [redacted] (4000, 9, 2015/11/19) */ We recognize that there was some frustration as a result of this situation, and we regret that there was a misunderstandingIn all cases we want Giftly to be a smooth and positive experience for the merchant as well as the recipient of the gift The design of the greeting card is intended to be self-explanatory for how to redeem the giftThe only text on the printable Giftly which the customer would have brought into the establishment is as follows: A Giftly is a gift card with a thoughtful suggestion for how to spend it How to use this Giftly: Go to www.giftly.com Click "I received a Giftly" Enter the code found here: xxxxxx (Please don't present this to the merchantRedeem online.) We have sent over 100,gifts through our website and unfortunately this was one of the rare occasions where the recipient did not follow the instructions properly We're very sorry that your staff was put in a situation with an upset customer; we would never intend for that to happenPlease don't ever hesitate to contact our Customer Support Team for assistanceWe are always happy to reach out to the customer directly to offer resolution or explanation, so spending the gift at your establishment is a pleasant experience for everyone involved

This concern has been resolved directly with the customerPer our Privacy Policy ( [redacted] Giftly may use information we have collected "to measure how our members use the Service, and improve and enhance our offerings to you"Giftly is committed to protecting your personal information and will never rent or sell data that we collect during the course of a transaction

Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ We have already resolved this directly with the customer. Giftly sent the $75 gift to the recipient's Paypal account as requested. The funds remained unclaimed in Paypal because they needed to be claimed by the recipient. The... Customer Support Team noted that a common reason funds remain unclaimed is because the recipient's email address has not yet been verified with Paypal. On March 7, 2015 the customer requested to instead receive the gifted funds via paper check. On March 9, 2015, the customer provided a mailing address, and Giftly canceled the original Paypal transaction and mailed a $75 paper check. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: While at the restaurant we tried several times to use the card under the direction of the Giftly rep We were unable to use it even when the waiter tried to redeem it for the amount of the card On the Giftly website it doesn't say that you can receive a refund before activatiing the card It says you can receive a full refund before using the card We were never able to use the card I responded at the time I spoke to Giftly that I wanted them to honor their guarantee When they said that I had used the card I pointed out several places on their website where they referred to use that was consistnat with my situation I had activated it but not used it The Customer Support people I spoke with seemed much more interested in arguing semantics than responding to a dissatisfied customer Sincerely, [redacted]

This has already been resolved with directly with the customer, who confirmed that she's received the funds to her account Our partner company experienced an issue which delayed credit card redemptions by a couple daysWe sincerely apologize

In order to remove your merchant page, we will need to know the URL or the name and address of the business In our Merchant Support Center ( [redacted] ), there is a link to submit a support ticket as well as a form to request removal of a merchant listing (available at [redacted] _search, see attached screenshot)Or, we can always be reached at [redacted] Additionally, on this page there is a variety of information explaining how Giftly works and how the product brings new business to merchants who are listed in our directory Gifts purchased through Giftly are different from traditional gift cardsThey are cash gifts with a suggestion for spendingAny business can be listed and suggestedWe obtain all of our business listings from publicly available directories Giftly recipients redeem their gifts through our website and we send them the gifted funds directly When a Giftly recipient comes to a business, they pay the full amount for their purchase using a payment methodWe work with the customer to get them the gifted funds, so there's nothing you need to do You get full price paying customers just by having your page listed with us, which is completely freeHundreds of thousands of gift have been given through GiftlyIf you prefer not to be included in our directory, we're more than willing to remove the listing for your business; in order to do that, however, we will need to know which page it is

Initial Business Response / [redacted] (1000, 5, 2015/11/21) */ Per this request, we have removed [redacted] from www.giftly.com and www.treatgiftcards.comWhenever a merchant requests removal of their business page we are willing to do so I'm sorry that our website has caused concern but please allow me to explain what's happening because I think this might simply be a misunderstanding Both Giftly and Treat Gift Cards are quite a bit different from traditional gift cards The Treat Gift Card is a MasterCard network branded prepaid cardIt works just like any prepaid card except it can be restricted for use at one or more merchants selected by the buyer Most traditional gift card programs require you as the merchant to purchase expensive equipment and softwareWe've developed a way to create gift cards without requiring the merchant to do a thing, which is why our selection of available merchants is so large A Giftly is a cash gift with a suggestion for where to spend itAny business can be listed and suggestedGiftly recipients redeem their gifts through our website and we send the Giftly recipient the gifted funds directly that they use to make a purchase at your business When the recipient of a Giftly or Treat Gift Card comes into your business, they pay you the full amount for their purchaseYou will be paid just as if the customer made their purchase using any credit or debit cardThere's nothing special you need to do You acquire full price paying customers just by having your page listed with us, which is completely freeOver 100,gift cards have been given through our gift card brands

Initial Business Response / [redacted] (1000, 5, 2015/11/21) */ Per your request, the four pages have been removed from www.treatgiftcards.com. The website has not yet launched for purchases, so no gift cards have been sold. I'm sorry that our website has caused you concern but please allow me to explain... what's happening because I think this might simply be a misunderstanding. Have you taken a look at how Treat Gift Cards work? They are quite a bit different from traditional gift cards. The Treat Gift Card is a MasterCard network branded prepaid card. It works just like any prepaid card except it can be restricted for use at one or more merchants selected by the buyer. Most traditional gift card programs require you as the merchant to purchase expensive equipment and software. We've developed a way to create gift cards without requiring the merchant to do a thing, which is why our selection of available merchants is so large. When the recipient of a Treat Gift Card comes into your business, they pay you the full amount for their purchase. You will be paid just as if the customer made their purchase using any normal credit or debit card. There's nothing special you need to do. You get full price paying customers just by having your page listed with us, which is completely free. Many merchants find this free online advertising and free customer acquisition to be of great value to their business. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ At Giftly, we value our customers and make every effort to resolve customer concerns On Monday, February we issued a new $gift card to be shipped to this customer If a customer contacts us about a gift card that has not been received, we will investigate the transaction history, shipping records, etcas availableBased on our findings as well as the information provided by the customer we will reissue a new card when appropriate, as we did in this instance Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received my gift card so I am happy

This is the first time Giftly was contacted by this customerShe spoke via phone with Omnicard, our external partner that issues and manages our Visa Gift Cards This is a standard prepaid gift cardThere are no unique usage requirements compared to other prepaid cards you would get from your bank or purchase at a store When merchants such as restaurants run a a credit/debit card, they will often try to authorize it for 20% more than the check amount to cover a tip in case the customer chooses to leave oneThey should not do this when running a gift card or other prepaid card, but sometimes they do so in error The gift card was declined the first couple times because the cashier attempted to authorize the card for greater than its balanceSimilar to how other prepaid cards work, the $had a temporary hold placed on it due to the authorization amount but it will be returned to the gift card's balance within a few business days The four to six week process that was mentioned by our partner company's representative was the formal chargeback processThis is the process that is initiated if the cardholder wants to dispute an unauthorized charge made to their accountI do not anticipate this process being necessary at this time If the $does not reappear to the account in a timely manner or if there are any further concerns, please contact Giftly directly at [redacted] Giftly will work with Omnicard to make sure the $is made available

I placed an order fir a gift card on giftl [redacted] for my daughter, it was delivered, she set it up to deposit to her account, the next day I get an email that it was cancelled They gave no reason, just cancelled my order for no reason Vertu frustrating, won't use again

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ This has already been resolved directly with the customerWe sent a full refund to her as she requested The customer ordered a $Giftly on the night of December 19, She paid for Giftly to be shipped via USPS Priority MailThe USPS tracking number assigned to this card was XXXXXXXXXXXXXXXXXXXXXXAlthough the card was accepted at the post office in a timely manner, the card was not delivered to the customer's address until January 4, No tracking events were documented between December 21, and January 2, 2016, which can be verified at www.usps.com Although the delay was due to circumstances outside Gifty's control, we refunded the expedited shipping cost to the customer As soon as Giftly learned of the shipping delay, we emailed the customer a printable copy of the card and drew her attention to the Order Details page where she could deliver the card to the recipient via email or text message, cancel the gift and receive a refund, or request a replacement card to be mailed On December 30, the customer used an online copy of the card to redeem the GiftlyShe requested that the funds be sent on a Visa Gift Card in the mailThe redemption form states that delivery should be expected in 10-days As the expected delivery date approached, [redacted] contacted us to let us know it still had not arrivedWe encouraged her to wait a couple more days in case the card was just delayed in the mailWe had seen with Visa Gift Cards mailed to other customers at around the same time that they were taking longer than usual to be delivered, presumably because of post office delays due to the holiday rushCanceling a gift card only to have it arrive a couple days later provides a very poor experience for the gift recipient, so we like to prevent that if at all possible Multiple times throughout this correspondence we reassured [redacted] that if the gift card does not arrive for some reason we would mail a replacement or send the funds electronicallyWe stated this in an email to [redacted] on January 9, and again on January and January All three of these messages were received by [redacted] prior to her filing a complaint with Revdex.com As of January [redacted] stated that the Visa Gift Card had not yet arrived, so we canceled the card and sent her a refund to the card she used to make the purchase, including the processing fee (but minus the shipping fee since that was already sent to her)

Initial Business Response /* (1000, 5, 2015/06/26) */
This has already been resolved directly with the customer
On June 19, 2015, the customer confirmed with our Support Team that she received the $gift card in the mail
If a customer reports that a gift card has not been received
in the mail and appears to be lost, we will always send a new card free of charge or give the customer the option to receive the funds a different way
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */

Initial Business Response /* (1000, 5, 2015/04/16) */
Whenever a merchant writes in and requests that we remove their listing, we always do so with no questions askedThis merchant did not contact us prior to involving the Revdex.com
On April 16, we removed this business from Giftly's
listings and asked that Google delete it from their index
This appears to be a misunderstanding with how Giftly worksA Giftly is basically a cash gift with a suggestion for where to spend itAny business can be listed and suggested
Giftly recipients redeem their gifts through our website and we send the Giftly recipient the gifted funds directly
When a Giftly recipient comes into a business, they pay the full amount for their purchaseCustomers *** not present anything to the merchantBusinesses get full price paying customers just by having their page listed with us, which is completely free

Initial Business Response /* (1000, 8, 2015/02/01) */
We have already contacted the customer directly and have resolved this matter
The first email we received from the customer was on 1/and we responded on 1/
The PayPal transfer to the customer's account processed
successfully on 1/and we have confirmed with him that he received it
The customer's previous emails were blocked by our spam filter, so we did not receive them in a timely mannerWe have revised our internal processes to prevent this from happening again in the future
Initial Consumer Rebuttal /* (2000, 10, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's Ironic that my numerous emails were 'caught in their spam filters' yet after a complaint was filed, the spam folder was checkedI guess had I not filed a complaint, my messages would never have been readI received the funds, it's done, it's over

Initial Business Response /* (1000, 5, 2016/01/22) */
This gift was flagged by our fraud department and the purchaser's card was never chargedThe gift was canceled on Sun Jan 17, at 04:05:PM PST

In order to remove your merchant page, we will need to know the URL or the name and address of the business
">In our Merchant Support Center (***), there is a link to submit a support ticket as well as a form to request removal of a merchant listing (available at ***_search, see attached screenshot)Or, we can always be reached at ***
Additionally, on this page there is a variety of information explaining how Giftly works and how the product brings new business to merchants who are listed in our directory.
Gifts purchased through Giftly are different from traditional gift cardsThey are cash gifts with a suggestion for spendingAny business can be listed and suggestedWe obtain all of our business listings from publicly available directories
Giftly recipients redeem their gifts through our website and we send them the gifted funds directly
When a Giftly recipient comes to a business, they pay the full amount for their purchase using a payment methodWe work with the customer to get them the gifted funds, so there's nothing you need to do.
You get full price paying customers just by having your page listed with us, which is completely freeHundreds of thousands of gift have been given through GiftlyIf you prefer not to be included in our directory, we're more than willing to remove the listing for your business; in order to do that, however, we will need to know which page it is

Initial Business Response /* (1000, 5, 2016/01/20) */
This has already been resolved directly with the customer, who was very proactive in helping us reach a resolutionWe have been communicating back and forth with her since December 27, We have also spoken with the person who sent
*** the giftThe $gift was loaded onto a Visa Gift Card and mailed to ***
On December 23, 2015, *** redeemed her giftOn the online form, she was presented with four ways to receive the funds that were gifted to her:
- $credit to her credit card (takes 1-days to hit your account)
- $credit to her bank account (takes 2-days to hit your account)
- $Visa Gift Card in the mail (receive the card in 10-days)
- $credit to her PayPal account (receive the funds in 7-days)
She chose to have the money sent to her debit cardTypically if a payment is going to be unsuccessful, we are notified in real-time by the payment processing systemHowever, sometimes the payment initiates successfully and we are not notified of a failure until laterThis is why we had not notified her of a failure prior to her inquiry on December
That same day, we reset her gift and *** selected for us to send the funds to her bank account via ACHSimilar to what happened with the credit card payment we attempted to send, the deposit to her bank account appeared successful from our endIf there is a failure after this point, we will not know about it until we receive an error code back from our bankTypically this happens within a few days or a week of sending, but sometimes it can take longer depending what went wrong (e.g., account unable to receive funds, typo in account number or routing number, etc.)We do not always receive a detailed explanation of the failure reasonThere was also a bank holiday for New Year's Day during this timeframe, which would slow things down
As of January 13, we still had not received notification that the transfer had failed and whether the funds were being returnedHowever, we told *** that we would send the $to her on a Visa Gift Card, which she suggested, rather than making her wait any longer while we tracked down the missing fundsA card was issued for her on January and shipped out to the address provided

Final Consumer Response /* (2000, 6, 2015/09/23) */
From: *** *** (mailto:***@***.com)
Sent: Tuesday, September 22, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXX)
The website has
contacted me and offered to remove the pageThey explained that the cards are not fake, but we still would not like our business associated with their product, so I have requested that they take our page down
*** ***
Operations Assistant