GHS Interactive Security

trying to have my security system installed was offered FREE cameras if I extend contract for 36 months. Signed contract, still have no cameras.
Was having difficulties getting my system installed at my new address because according to GHS my cameras were not warranted by them. Was instead offered FREE cameras warranted by them if I extended my contract 36 months more. I signed contract under the understanding they will be returning to install cameras. Installation for cameras have been rescheduled 7 times, still have no cameras. Contacted customer support, account specialist, manager and did not get a response. Finally 11/1/2017 I speak to Alex manager, I address my concerns and she states she will be "retracting my contract to my initial contract date". That the second contract that I signed in exchange for new cameras for 36 months will be cancelled. Manager stated she will be emailing me confirmation of such details, which she has not done. As I am looking into the contract that they manipulated me to sign in exchange for new cameras, I note that the contract was not extended only for 36 months but instead for 60 more months!. as I write this complaint I am still trying to speak to someone and every time I call I get disconnected or either my call gets forwared.

GHS has breached the contract with us. They did shoddy work to where we have to bypass *** back door. They do not keep their appts. and *** not fix.
It started with Blake Farmer coming to my house offering me 100.00 to display the GHS sign out front of my home. I entered into a contract with this company
, they came late at night,after the hours specified in contract. Contract says 9-5. He did a substandard job in his installation. The back door alarm awoke us in the night because the tech did shoddy work and the sensors do not line up. I talked to the customer (no) care line and they agreed to send him back. Also he left a non working alarm pendant that he was to replace. What junk. I have photos. He never showed for his scheduled appointment! Neither he nor the company called to tell us he would not be coming. Made another appointment, another no show! I called and talked to a higher level supervisory tech, sent him the photos, he said that is below his standard for his techs. I told him We do not want the same tech to come. He said he would come. I get email that the original guy was coming. I called back to tell them that was unacceptable. They agreed to send a better tech. I talked to him. He was too busy to come but would call me the following Monday. He did not call. He finally called me at 8:30 PM and wanted to come by. I told him it was too late, we were in bed for the night, and furthermore I had already told the company they breached the contract by not doing what they said they would do. I lost any faith I had in GHS, told them I didn't want to be with them any longer. My wife has PTSD and this was to help her. Getting jarred awake and then always having to bypass *** back door. I have all emails showing this status daily.I no longer trust them and I want them to make things right. Since they breached the contract, I want them to remove their equipment and we would owe them nothing.I told the last tech that wanted to come by three and one half hours after the contract says a tech is allowed to come by, just forget coming by,I told the company I and my wife no longer trust them, giving the poor way they did us in not even setting the system up correctly at the first. After several weeks of dealing with people that break their "professional" word to us.We no longer have any faith in them. One man I talked to on the telephone said they did not have enough techs to cover this area where I live. I had my attorney send GHS a letter saying we no longer want their service because of all the reasons I have set forth here. And I took their permission away from going into my bank account. They never answered me. I have never dealt with a more irresponsible company.

My doorbell just rang at 8pm. There is a sign that says there is a sleeping baby and another that says do not ring. I answered and I immediately told him I have kids sleeping and most people in this neighborhood have kids sleeping and I have signs that says to not ring and I didn't want whatever he was selling just because it is late and he disregarded my signs. He rolled his eyes and said he has to work and then walked away. I asked him what company he worked for because I didn't exactly get a great look at it I just saw GH and it was an alarm company...I HAVE A SIGN ON MY WINDOW WITH MY ALARM PROVIDER!! He wouldn't answer me with the name of the company. I followed him and he began to walk away hiding the name of his company. He said I was harassing him and I said he can't come selling when signs are posted in which he said he had a permit. Then I asked him again for the company and he started running away as he yelled he'll be back next week. I waited patiently outside thinking he might come back and he did in a van in which I saw the company and therefore am able to write this review and I will also be calling tomorrow when you open.

WOW. 10/27/17 and I requested for them to NOT come to my house again, I reported them to the Revdex.com last time and emailed the company. My little girl is sleeping there is a sign that says baby sleeping please be quiet and RING RING at my door...it is GHS. I have ALARM COMPANY SIGNS on my house too...this company cannot grab a clue.

We called on March 17th, 2017 & spoke to a gentleman. We informed him that we are in the process of selling our home, & how do we go about the alarm.He said that we can move it to our new home. We told him that we will be moving to UT.We asked if we can transfer there, cause we would like that & he said we don't service there. He said that we can transfer to a family member or ask the new home owner. He said if not, call in & cancel. We accepted an offer beginning of June & have been asking the buyer if they would like the alarm & no response for a whole month. On, July 10th, we closed our house. We called on July 11th,to cancel due to our house has been sold, & they have informed that someone in that department will call back. Never received a call back. So, we called on July 13th & got transferred to *** at Retention. He said that we are responsible for the equipment, in which no one has informed us.The salesperson, *** & *** & the gentleman previous has informed us that we just call in to cancel.That is what we did. We have informed that we do not want to pay for something that we are not using, cause we are not residing in CA. We sold our house. *** accused us saying, that it sounds like you guys just picked up & leave. We told him it's not so. We called in before. Also,if we knew about the equipment, we would have removed it before the house got sold & return it. *** has informed that he will find a way/solution in regards to our situation. We mail in the cancellation letter per his request & asked if there was a way to come in the middle and/or we are willing to pay half.During the week of no response, the buyer's RE agent finally gave us the buyer's #. My bro n law called during that time & informed that his roommate would like our alarm system. Called in on July 24th, gave the buyer's & bro n law's phone info to *** but said we can't cancel until it's under their name. Ghs never called my bro. ended up going w/another provider. Still being charged monthly. Left vm's
Product_Or_Service: Alarm System
Account_Number: Acct #XXXXXX

Alarm system has been inoperable for 2 mths. NO techs in my area. Svc Aptmts set and NO CALLS, No SHOWS. Breach of contract on their part. Want out!
The sensor fell off the sliding door. I called GHS to have someone come out to repair. The sensor on the door was set to override so it would not trigger the system. I was told someone would call to set up an appointment for repair. After a week no one had called so I called back. Was informed they have no techs to support my area. Received call in couple days asking about my issue and was told again, no techs in my area BUT I could buy gorilla glue and try to fix it myself. Was told to call back once I had the glue an someone would talk me through proper application of the sensor. I did NOT get glue. I called back a few days later, AGAIN, explaining my issues, and an appointment was set for tech to come out for repair. Sept 2nd, I waited 6 hrs before calling to see why no show. Was told an appointment could not have been set because there are no techs servicing my area. Was told someone would contact me soon. I sent certified letter 9/21, asking for cancellation of service with NO penalty. It wasn't until they received that letter that I received a call yesterday (10/10) stating they had subcontracted to a tech support company and could now get someone out. For over a year, I've had the service and made on time monthly payments of $40. When I went into contract, it was with the understanding that my service would be fully operable and I would have local and timely support when needed. GHS has not held their part of the contract. Their customer service is the worse I've ever had and I no longer wish to have their service.

A hard hit credit check at Experian which generated an alert to my credit rating change. An account opened in my name without my knowledge, consent.
Credit alert notification on 10/3. Account opened on 10/2. Emailed "dispute" notification to company on 10/3. Alerted that my email was "deleted" without being read on 10/4. I did not give my personal information to company to open an account, nor did I sign any electronic signature or hard signature that I am responsible in any manner for the account creation.

The company sends sales people door to door. They quietly knock on the the door well after dark and act very shady. They have no id other than a GHS sign to try and identify who they are. Many neighbors suspect that the break ins in the area, may be committed by the group of people that are sneaking around the neighborhood in the dark working for an alarm company. Even though the company has been asked by several residents in the neighborhood to stop the door to door calling after dark, they ignore the request of the people that they are trying to sell their product to.

A sales person contacted my family about "upgrading" our existing security system as installed and monitored by Monitronics, which my 89 year old motherinlaw and my husband approved to do. Upon completion of the installation, the technician had my 89 year old motherinlaw sign a 3 year contract and write a check for the first month's monitoring service. I was on the phone with the technician and refused this 3 year contract over and over, to no avail. He got my 89 year old motherinlaw to sign. Next thing we know I have also received a charge on my credit card. Then, a couple of weeks after that, I found a new monitoring charge from Monitronics. Lo and behold, I cannot get anyone to return my calls. I did get in touch with the technician and he said there was a notice to make sure and cancel the old monitoring company on the back of a pamphlet he had left at the home. I work 400 miles out of town and do not get home often enough to have seen this pamphlet. By the way, my 89 year old motherinlaw lives in the house in a trust only. The title of the house is not in her name. If someone from GHS would bother to return my calls, they would find this out, but they do not return calls nor e-mails.

I feel my family has been victimized by this fraudulent activity. GHS personnel entered the house under false pretenses to upgrade a system when they never owned the existing equipment. They NEVER explained this to be anything other than an upgrade, with a request for an additional 3 year contract. I want my money back, I want my motherinlaw's money back and an apology for taking advantage of a little 89 year old lady.

I terminated my services with GHS Interactive Security in July of 2017. I was billed for August and September.
I terminated my services with GHS Interactive Security in July of 2017 due to relocation. The company took over a month to approve my contract termination, as they had entered me into a 36 month contract despite my never having signed a term contract with the company. During the month of review the company demanded prior to clearing my termination, it came to light that the GHS salesperson who sold me my system in October of 2016 was mishandling contracts, including mine, and apparently altered my contract record before submitting it to corporate for processing (ie he never entered a contract term and then wrote it in prior to submission). I was informed by the GHS rep. that this salesperson was not longer with the company. I submitted my carbon copy of my contract to GHS, who reviewed it and determined that I was not beholden to a contract term due to the aforementioned and cleared me to terminate services effective July 2017. I was assured that my client record would be closed. To this date, I have been billed for services for August and September ($34.99 each of these months taken directly from my checking account). I was on an autobill schedule when an active client with GHS where my monthly payment was taken directly from my checking account, and GHS apparently has retained my account information and is utilizing it to pull funds unauthorized from my account. I am not currently receiving services from GHS and did not authorize these charges as I terminated my services in July. I contacted GHS Corporate on 8/1/2017 to inquire about the charge from their company that was taken directly from my checking account. I was informed it was an error and that a refund check would be issued within 3-4 weeks. I never received this check. On 9/1/2017, GHS again pulled $34.99 from my checking account despite me having terminated services in July of 2017. I called GHS Corporate again to inquire about the 2nd unauthorized charge and having not received my refund check for the August unauthorized charge that had been promised. The representative apologized again and could not explain why my account had not been closed despite me having been promised that my account had been closed following my service termination in July. The representative promised me that a refund check would be issued for the $70 that had been basically stolen from me. I informed the representative that I did not have faith in receiving my money back as I still had not received any recourse for the August unauthorized charge. The representative promised me my client account was being closed. I am communicating with my bank to determine if this merchant can be blocked from pulling any further unauthorized funds from my account, but I am hoping for some recourse for the 2 months of payments they took from me for services that I had terminated. Thank you.

COMPLAINT OF DECEPTIVE TRADE, MISREPRESENTATION, THEFT, BREECH OF CONTRACT
To: GHS Corporate
COMPLAINT OF DECEPTIVE TRADE
We already had an alarm system.
Happy with it. Paid $16.95 per month.
Because of thefts and break-ins in our neighborhood, felt we needed an enhanced security system (CAMERAS).
A neighbor two doors from us experienced home invasion and burglary on August 11, 2017.
We met *** when he came to our door and asked if we knew about the break in two doors down. He advised he was assisting the Dallas Police Department installing security for our neighbors. I explained to him our need for security cameras.
He told us GHS would pay any existing bills to our alarm company, Smith-Thompson.
*** outlined where cameras would be installed for maximum coverage. One camera - front. One camera backyard. One camera for the interior of the house. The monitor was to be placed in the study along with recording unit (DVR). *** told us that the cameras, monitor, and DVR were a separate company.
The installer (***) checked and confirmed the camera placement and the location of the monitor and DVR. *** told us it would take about three (3) hours for the installation..and "we would be seeing a lot of him the next few days".........
While the installer (***) was converting our existing system to the GHS, *** made the announcement "you like to save money don't you?" He then proceeded to present multiple "plan" options. He had so many that he seemed to become somewhat confused himself. He told us that if we put up front approximately $2000.00 cash we could reduce our monthly payment to only $36.00 (instead of $69.00).
In addition to three (3) cameras promised by *** we asked for a porch doorbell camera. *** said "I don't have that type of camera, but YOU COULD PAY EXTRA and it will be installed with the other cameras." I wrote *** a check for $149. He cashed the check...never returned.
My signature was made electronically on *** cell phone. I advised *** I did NOT want to make a 5 year contract, but would prefer a 3 year one.
I do not want to ever be in anything I can't make changes to for more than 3 years, I may not live that long - I am 73 years old.*** called their office and asked me to verbally advise them (no name given) of my preference. I was told it was recorded, and I was assured that they would specify this on my contract, and that it had been taken care of. I believed they had carried out my wishes, but upon receiving a copy of the contract via computer I saw that the term of the (now signed) contract was NOT changed to 3 years at all, but was left at 5 years.
We agreed to a PM installation of cameras performed by *** on Monday, July 31, 2017: Monday 7/31/17 Installation NO SHOW...NO CALL. I contacted *** he advised the installer (*** ) was called out of town for a family emergency.
*** rescheduled camera installation for the following Friday, August 4, 2017:Friday 8/4/17Installation NO SHOW....NO CALL.....I contacted *** he asked if the installer had contacted me. My answer, "NO HE DID NOT". *** advised that the installer (***) was still in Austin on the family emergency.
*** rescheduled again for the following Friday, August 11, 2017: Friday 8/11/17 installation. I contacted *** at 3:00 PM asking what time is the appointment?
He texted,"I'm headed your way in 1 hour".... NO SHOW.....NO CALL..
We did not hear from *** until the following Tuesday, August 15, 2017.I asked *** "are you being TRUTHFUL AND HONEST with us?" He answered, "...yes, sorry I couldn't come last Friday, I was helping my father with his chemo."
*** said he would come August 19 and install all the cameras....NO SHOW....NO CALL

Terrible customer service and horrendous at clear communication.
Product_Or_Service: Unused security system

When we were signed up for the service by *** and *** they informed us that we would be able to cancel within 6 months
We are now trying to cancel and we are being told that we are stuck for another year and a half. Not only this but after informing the call center NOT to send anyone to our home....it was disregarded and an HOUR later a police officer showed up.
Yes I understand that it was not on the contract that we would be able to cancel after the 6 months with no fee but what is is called is a scam!!! I will make sure to notify everyone I know NOT to go with this company....not only because it is pointless

I was with Safeguard America Security with a sign in the yard since 2012. A salesman/technician from GHS came 11/8/2016 and said he needed to upgrade my current system and that his company was merging with my current company. Come to find out months later that was not true and I was paying two companies two fees. I have tried on many occasions to get GHS to cancel my service due to their rep not being truthful, but they give me the run around. I have filed a complaint with the attorney general as well. I will now work with my bank on stop payment with them since this has been going on for over nine months. I would like my money back from 11/8/2016 until stop payment occur and not have to deal with them or this mess again. We are going to send their equipment back within the week. Thank you for your time and assistance.

***. ***
Product_Or_Service: Security System
Account_Number: AAXXXXXX

Fraudulent practices
I have been trying to cancel this service for 3 years. I have written letters of cancellation and sent thru the mail 3 times. GHS has "lost" all 3 letters. I have sent emails indicating to Ghs that my handwritten letter is in the mail. They have conveniently lost these and have been auto renewing with no notice. I have sent another letter via mail. I want this cancelled and they keep renewing. Also I only owe for the next 3 months and I want to pay this off. I owe $37 for 3 more months, which is $111. I said I will send them payment for 3 more months and that's all I owe. They want $245. I am a senior citizen and need help with these crooks.

Despite what they say, it is in fact a scam, any business that makes it impossible to cancel unwanted service is a scam. Like others here, we called to cancel service in March, GHS reminded us that our 36 month contract was up in July. Fine, it's July, we call to cancel and they say they needed a written/mailed cancellation notice by July 5th, so we are automatically renewed for another year. Nowhere do they tell you this, and there's nothing they can do (right). If they would only stop to consider that money may be tight right now and that we would most likely reactivate in the future. Instead, not only would we never use GHS again, we will make sure to tell everyone we know to steer clear. *Now cue the GHS rep to remind of us of the contract we signed and give us a lesson in business...

This company requires customers to jump through hoops to cancel services. It is a scam to force you to pay for years of services you don't need.
Attempted to provide notice of cancellation over phone, was treated like garbage from the get go because I objected to being required to write a letter. It is clear from other reviews AND my previous phone call with their customer service people that a phone call is sufficient to cancel services, but they insisted I send a letter in the mail (it is 2017!). "Ed" refused to provide me a copy of my contract until I requested one in writing via email. He also refused to provide an account number and one was not available on the website.

See Attached

GHS misinformed customer with contract end date when called to cancel service and now charging $1057.77 for remainder due of supposed renewed contract
On May 18, 2017 a phone call was placed to GHS to obtain the end date of the service contract for cancellation of services as we were contemplating switching to a new provider. The customer service agent said that our contract was due to expire 09/21/2017. We agreed to pay the remaining months as there were only 4 months remaining and proceeded to make the switch to the new provider. We wrote and mailed a cancellation letter to GHS per the customer service rep's request along with a check for the remaining amount due on the contract per the GHS customer service agent. On June 30th we received a phone call, stating that we had a contract that was signed 6/9/2017 for an additional 3 years service, expiring June 2019, $1057.77 being owed. We let them know that we did not recall signing a new contract so we asked for a copy of the contract. The copy of the contract was emailed on 7/3/2017. Contract apparently was digitally signed and have no record of it being received or sent by our email logs. We called GHS after the email was received and stated that we did not feel we should be responsible in paying the amount on the contract as that was not disclosed to us on the day we called. The customer service agent agreed that it was an error on their part and that their employee had been reprimanded, but that we still owed money due to the contract. We feel that we are not responsible for the organization's error and should not be asked to pay for their error. When questioning GHS about the contract, we have asked for email logs of the transactions that would confirm the signatures and contract receipt as we do not have any records indicating that a new contract was signed, nor did we ever receive a Notice of Cancellation mailed or emailed to our home. We have provided an ID for verification of whether the signature on the contract is ours. At this moment in time the Customer Service at GHS is unwilling to release us out of our contract. We would not have cancelled and switched to a new provider had we been given the accurate data provided to us from the beginning. We are also questioning the validity of the contract signed on 6/9/2016.

This monitoring service is horrible. It randomly goes off so much we just turn it off. If someone actually broke in we'd be DEAD!
I have contacted them multiple times for equipment randomly going off. Last time they came out and said it was fixed, it wasn't. then they came out and charged me for a part which they should have covered. I did get my money back but the other night we were again awakened at 3am to an alarm for no reason. They were supposed to contact me to fix it but haven't yet and I'm just tired of dealing with them. I want OUT of my contract!! We no longer believe it's ever an alarm and just trained ourselves to turn it off instead of grabbing a gun and investigating like we should be doing.

I signed an initial contract with GHS and tried to cancel the contract 6 months before the term ended. I was happy to go to the end of my contract and allow the contract to be terminated. When I called again near the end of the contract to make sure that it would still be terminated. They informed only at that time that I would have to send in a termination letter. I sent in the letter and they said I did not send it in soon enough. They are demanding I know pay them off. I have tried to call in and their customer service begins yelling and telling me that I don't know what a contract is. I have never called into a customer service department and tried to talk to someone and had them yell at me. This is disgusting that the Revdex.com puts an A+ rating on this company.
Product_Or_Service: Secutiy monitoring