GHS Interactive Security

Unclear cancellation policy, no copy of contract given. Multiple attempts to reach them and no return calls given.
I called at the beginning of June to inform them I had sold my house and was moving. I wanted service transferred to my new home. I was instructed to leave a message and they would call me back. A week later I had not heard from them so I called again and left another message. Another week goes by and I called again and no return call again. Finally on the 4th try I got a live person. I had already moved and was frustrated with the lack of customer service so I wanted to cancel service. She informed me I had to write a letter and that I had to pay the remainder of my contract which was 2 months. I wasn't happy about that but if that's what I had to do to drop this terrible company I would pay it. A week later I get a call from a supervisor that I was misinformed and that I had 2 years left on my contract not 2 months. Funny how after I tell them I want to cancel that the contract magically extended to 2 years. now they want the buyers to let them in to retrieve the equipment. They had the opportunity to do this PRIOR to my move when I called the first 3 times. I find it a dishonest business practice to do what they apparently do to all their customers. I have no copy of my contract because I was never given one and there isn't one on their website. I refuse to be held to some contract that I was never given in the first place.

Was given false information and wants out of contract with GHS Security.
On November 12th of 2017 a representative of GHS Security came to ***'s house to sell a Security system. *** told them he already had a contract with Safe Security and the representative said no problem we will buy them out and he would send a cancellation letter to Safe Security. *** the representative wrote the letter and said he would email it to Safe Security. *** agreed, however was still getting billed for Safe Security and now GHS Security System. ***, ***'s daughter, spoke to GHS Safe Security and was told he had agreed and they had fulfilled their agreement and if he did not pay for his 5 year contract it would go against his credit. *** is a senior citizen of 84 years old, with little hearing on social security and does not need two security systems.

Awful experience with this company. Went through the full contract with them- never actually needed them. When I tried to cancel a year ago they instruct that cancellation must be mailed and would not accept my verbal cancellation... I understand all that except that once I submitted the letter they had renewed the "contract" and refused to cancel without me paying the full 1 year contract. Here I am once again this year ... I sent them the letter with plenty of time in advance. They are once again saying they cant find the letter (they can say that they havent received my letter every time I send it) and refuse to cancel the new contract unless I pay them in full.

Customer Service is awful; they appear to be very hands-on when you take their system but once you get it you are in for a rude awakening.
I gave 2 referrals for a new install and no one called either of the referrals back; I called in and everyone I spoke with regarding this matter was very short.

There is so much competitions out there I would seek other companies; customer service means a lot to me and I went all the way to management level and was treated poorly as an existing customer.

GHS is trying to tell me that I renewed my contract. I specifically remember them asking and I declined.
A technical came out to my house from GHS sometime last year and fixed my system. They tried to renew my contract and I specifically told them no. That was not something that I was interested in. Now here I am cancelling and they are telling me that I renewed it. That is not going to fly. I am not going to allow some alarm company take me and pull this quick one. All they had me do was tap for a name on an iPad from what I was told was to sign for the service. No where did I see that I was renewing anything because that is what I told your rep. I will not stand for this and I need some help or I will take further actions to get this taken care of.

Despite an A+ rating, I'm not at all surprised to see a 67% negative review with this company and 120 total customer complaints. Call center individuals were very polite and worked to try and resolve my dilemma at their authority level. I had to speak to an administrator to work on my simple issue, and apparently there was only one person in the building that could work on my account. The lady's name is Anisa, and she had 3 days to at least grant me the courtesy of returning my call. No attempt has been made to resolve my issue, and I have been told 5 times that I will get a call back. This, however, has been far from the truth.
On my most recent attempt at reaching Anisa, I finally was able to speak to her on the phone for a couple of minutes after she made it clear to me that she "had to walk out of a meeting" (basically telling me I interrupted her meeting). When she answered, she was stand-off and had a very rude attitude about her. She made no effort to show me customer service and insisted again that I would receive a call back later in the day. This is the same line she has told me for the last 3 days, and I could see that this is probably another lie. I said I would be counting on her call back.
As predicted, I have yet to hear back from her. Unfortunately, this has not been an enjoyable experience with this company and I will not be recommending them or using them in the future. The security system has worked well for me over the last year, but employees like Anisa ruin the experience for the customer and ultimately can jeopardize a company's reputation.

Good morning,I am a customer of GHS Security for the last 3 years. I already paid off all the equipment installed in my property, so now I only have my monthly payment.In November last 2017, I received a phone call from the technician *** (XXX-XXX-XXXX), telling me that they have to come to my property to check the equipment and replace the batteries on the sensors. This is a service from the company to his customers. So I agreed and setup and appointment. At the end of his service, the technician gave me his tablet and told me is I can sign his work order as a proof of what he completed. I signed.Two weeks ago I sold my property, and when I called GHS to find out which are the setup to request the cancellation of the service, SURPRISE!!!! Customer service first told me that my original contract due until June, but the they transfer me to the Cancellation Department, and the gentleman, is telling me that in November last year I signed a renewal for 3 more years contract, which I never did or were ask for.The only solution of this company is that I have to keep paying the monthly fee for the next 3 years or pay the full amount.I understand that most of the companies charge a fee for break contracts, but this is to much. First of all, they trick their customer with this dishonest practice renewing contracts. How come I will have to pay for 3 more years for a service that I am not going to receive and beside that I already paid off for all the devices installed in my property at the beginning.If I where ask if I would like to renew the contract, I would answer NO. I will prefer to have it month a month.Thank you.
Product_Or_Service: Security system

I was sold the system in Jan 2017, it was a neighborhood push, going door to door. I explained that we would be moving out of state in about 1 year, the sales person told me that if I moved and could not use the system, that I could return the system, and pay a nominal separation fee for ending the contract early. Being that I wanted a security system for my home, I did agree and took the system, well shame on me. I did not read the contract in full. You have to pay the full contract, no matter how long you have the service or the system. Buyer beware of GHS high pressure sales and dishonest field managers and sales staff, read your contract fully, DO NOT TRUST anything they tell you, only trust the contract. Shame on me; however, I still feel it is prudent to warn buyers to be careful. GHS also wanted me to pay the full contract, even though I was not going to be provided any service for the remaining portion of that contract. Basically they wanted all the money with no service. Also, make sure you are aware that they require a certified letter at least 30 days in advance of your contract expiration or they will auto renew for 1 year and you are liable for that year, even if you miss it by a day. The devil is in the details, so be careful, read everything. I am now paying a monthly payment for a security system that is not in service and not connected. Again, shame on me.

I was tricked into signing a another 36 month contract instead of a work order by *** GHS technician. Manager will not return my calls.
I had a sales rep come to my house and I signed up for a 36 mo. contract. My contract ended 04/2017. I recieved a phone call from a sales rep in Aug stating that my system was not working properly so they were going to send a tech out there to service my equipment. *** shows up and services my faulty equipment. It took him 2 days to complete the work. The final day out there he completed the work and told me to sign electronically the WORK ORDER he did. I reviewed the work order and the equipment he changed and signed. I sold my house december so when I called GHS to cancel they told me I was under contract for 36 mo. I told them I was already done with them. They said that I signed the contract with ***. *** never told me I was signing another 36 mo. If he did wouldve told me then I wouldve never signed because forst of all I was done with my contract and second I was in the process of selling the house so I did not have any need in signing with them again. THey sent someone out to get the equipment and I told him what I was going thru. he recommended to talk to a manager *** or ***) in which I contacted 13 times, left vm, and never once did he return my call. I call *** numerous times and he never responded to any of my call either. *** told me I was signing a work order for the work he did at my old house. Also he is a technician, not a sales man, so I wouldnt believe a tech wouldve tricked me into signing another contract.

After posting review yesterday, the company responded to our call telling us someone would be at our house today at 9:30. Bryan, the serviceman, arrived on time and made the necessary repairs and stayed to explain what to do if it happened again. He also walked us through the system and the screen menu and choices again. When he left, he made sure all our questions were answered. The only problem is that they sometimes take too long to respond to problems. However, Bryan C. Is very efficient and friendly when he comes.

GHS has let us down twice on repairing our system. Once in early 2018, we went without service for one month and then the serviceman didn't complete the repairs. They replaced one battery when all should have been replaced because they all are going out now. One month ago we called again because it is not working again. We're still waiting. We have a contract but they don't hold up their end of the bargain. My next *** is to write a complaint. Next I want the system out of my house.

In the last five years of service, I've tried to cancel several times. Each time I call to cancel, they refuse to cancel. I'm tired of them.
I'm just a customer who wants to cancel the account. I've been a customer for over 4 years now, and each time I've called to cancel they refuse! The contract states that I can cancel my account after 24 months. The first time I've tried to cancel they told I was still under 24 months. So on the 36 month Tried to cancel my account again. They stated that the service account renewed automatically and that I couldn't cancel. I tried to cancel again on 4/27/2018 (49 month) and they again refused to cancel my service account. They said that, per contract the service account renews automatically each year. So if I miss the window of opportunity to cancel, then I have to wait another 12 months. The sales man of GHS told me verbally that it was easy to cancel whenever I wanted. In addition, the contract I signed says nothing on automatic renewal. It only states a 24 months service agreement. So in reality, the salesman lied to me, and the contract says nothing on automatic renewal. So basically, this company is holding a gun at me and steeling my money each month ($45.99). Please help me cancel my service account with GHS. They are holding me prisoner to their service. I have never missed a payment, as they withdraw the funds each month from my bank account automatically.

Thank you Ernie. I just love your customer service. It is so nice to have some one to lean on while trying to learn a new system. You are worth your weight in gold. We really appreciate you and your words of commitment. Being brought up as part of Disney service means so much to us. You really hit the goal which makes you a great trustworthy salesman. It isn't often that we come across someone we feel we can trust. You, come off as being a person who is believable and genuine. So glad we met you. We hope we can have the opportunity to help your business grow. You are the best as you claim to be. ***�

I am a loyal customer of GHS business and home security. They are fast, efficient and their hardware and video apps are awesome. I can control my system from my phone, watch video on my phone. Tech guy Seth and head of sales Dave Olson are all you need. And monthly pricing is competitive. I highly recommend them for your home and business security needs.

It is rare today to be able to compliment customer service. I am extremely impressed with both of the "Daves" that installed my alarm. Having strangers in your home can be unsetteling but not in this case. Both went above everything they could do to be of help. Their professionalism should be highly commended! Thank you so much!

I cancelled my contract within the 3 business days. I have not received a refund of the initial payment and have had by bank account further debited.
I cancelled my contract within the 3 business days. They acknowledge receipt of the cancellation. I can't get an answer as to when I will get the refund of my initial payment, though the contract states it will re returned within 10 days of receipt of cancellation. Additionally, today 42 days after cancellation was received, my bank account was debited for another payment. I keep trying to talk to someone and I'm told I will be called back, but no one calls back.

See Attached

I called before my contract to inform them I no longer wanted the service and they stated to me it would be cancelled.

When I contacted them I informed them that the alarm no longer worked and I wished to cancel. However I was charged through my bank once again even though I had contacted them. I called once again in February they told me that I could not cancelled over the phone that I needed to type something up and mail it in requesting to cancel. I wrote a letter seeking the cancellation and now I received a bill of 549.00 and until I pay that I would not be able to cancel. I was not informed that when I called to cancel. I don't think its fair for me to pay for something that is not being used and when previously had asked to cancel.

The company says I could cancel anytime. When I did cancel, I was not allowed to and have to wait until next year.
So on 01/30/15, I signed up with this security system thinking that it was a great investment. The salesman pushed me to sign up with them and I thought it was a good decision. Fast forward to a year later (XXXX) I tried to cancel and they told me I can not cancel under contract until the year after that (XXXX). I was told I can cancel anytime but they didn't tell me is that I have to pay the rest off regardless if I cancel mid year or the beginning of the year. You have to write them a letter AND verbally agree to cancel your contract making things a big hassle. I was on the phone WAITING for 45min to an hour just to speak to a representative about my situation.

GHS INTERACTIVE SERVICE IS AWSOME, 4 YEARS AGO WE HAD OLYMPIC SECURITY AND HAD A VEHICLE STOLEN OFF OUR LOT AND A LOT OF DAMAGE TO OTHER VEHICLES,THEY DID NOT CONTACT US AT ALL, THEY HAD NO CLUE ANYTHING HAPPEND WE DID NOT GET ALERTED, A WEEK LATER WE TOOK OUT THERE EQUIPMENT AND HAD GHS SET US UP WITH THERE EQUIPMENT AND FOR 4 YEARS WE HAVE HAD NO ISSUES, WE GET ALERTS RIGHT AWAY AND CALLED RIGHT AWAY IF THE ALARM GOES OFF, DAVID OLSEN, DAVID SMITH AND EVERYONE WITH GHS ARE GREAT AND THEY TAKE CARE OF US RIGHT AWAY WOULD RECOMMEND GHS TO EVERYONE, WE SLEEP VERY WELL AT NIGHT KNOWING WE ARE SECURE.