GHS Interactive Security

I have been using GHS Interactive Security for almost 2 years now. They monitor my 7 stores and since day 1 they have been great to work with from the sales rep to the techs. They always go beyond my expectations. If I have any issues they are at my store the very next day and take care of it no matter how long it takes to get done. I always recommend GHS to all my friends and customers.

I have sent a complaint before and thought that it was going to be worked out but guess not. At the time of the other complaint. we had a problem with service fixed but not the paper work. After 7 months they did fax some paper work to me but it is not mine. I have called, called, called, left messages that I don't think that there is anyone in the offices. They just have phone lines but not no one on the other end or no one ever checks the messages. It has been over 2 months now that I have been trying to get some one anyone from any office.

I want to talk to some one about the paper work. I don't know who or were they got it but it is not mine. not my name and there are many other things on it that are not right.

I wish I had never done business with this company. We have nothing but trouble and hassle with this company. I have never done business with a company that you could not call and talk to someone when you had a question.

But this has really gone over the top.

GHS was to monitor an alarm system. The system went down in June 2017 and is still down and they are still billing me monthly for their non service.
In April 2017 GHS put an alarm board in my home and was to monitor any alarms. Mid June 2017 the system went down and I was advised by *** that it was not fixable over the internet and he would let me know about a fix. I was passed *** to ***, who on my second call to him stated he would call me when he had a tech to respond. That was July or August last year. *** no longer answers his phone when I call. Customer Services connected me to Scheduling, "that was the problem" they say. I have had three scheduled techs to come in from GHS and none have ever showed up. The first attempted schedule was an email that I received at 2AM saying a tech would be at my home at 11 AM. I opened that email at 2 PM and he had never arrived. The second appointment was on a Friday night between 6 and 9. At 9:30 PM I gave up. The third try was after I told billing I wanted to terminate. Someone from customer Service called (DECEMBER) to set a time on the next Tuesday. I advise him that I had Jury duty that day so it was not possible, he said Thank You and hung up. I have talked to billing numerous times and advised of the problem and they say they will pass *** on. That was last year now and I am still getting a bill every month with an Increasing amount for monitoring my system that is not working. I have talked to numerous people in billing, but most frequently a *** who says he will pass *** on. The last time I talked to him last year, I had told him I wanted to terminate the service as I had no trust in an alarm company that takes six months to fix the alarm. *** just snickered. He stated that he would pass *** concerns on to a person who was in today and call me back, that was November. Again nothing ever happened. I have emailed "billing" with this story, nothing happened. I have gotten bills saying contact us and I have responded with see my prior emails...nothing, but I still get the mounting bill. I have recently sent a written letter to "billing" since I just got another bill saying they are going to send it to collections. I do not want anyone from this company in my home nor will I let them in for any reason at this point, they have passed *** time. I have called over 25 times and gotten no service. I do not plan on paying for all the months they think they have been monitoring and just want to terminate any further contact with GHS.

I want to cancel my service is with the company. I was never provided any renewal form or signed another contract
I body home which the previous owner had services with the company. I took over the remaining term of the contract which was up last year in February. It's been a year now I called to cancel. The manager there by the name of one what not allow me to cancel stating that the contract was renewed for an additional year. I never signed a renewal or was informed of this on paper or was emailed anything.

On 8/19/18, I submitted a letter requesting discontinuation of services with GHS Alarm system. They have renewed me for another year despite this
on 8/17, I requested my service be discontinued. A letter was sent at their requirement they very same day. Service was required to continue to 1/18 due to "contract". I have continued to be billed after this date (XXXX), and they claim that they never received the letter. I have tried to resolve this, and sent copy of letter via certified mail. I attempted to resolve this with *** at Accounts receivable, but have been told that "contract" will continue to be withdrawn via automatic withdrawal for another year, and I have no legal options to deal with this. After going online, I found out that a number of people have had this very same experience, where they claim they never received the letter, and were involuntarily renewed.

Changed Service to GHS January 2018 - Not All Equipment Was Installed
We changed our security service from Moni to GHS in January 6, 2018 when the sales representative Justin Durrance came to our house to sell GHS service. We were supposed to get a Ring Door Bell and an additional camera that we could mount inside or out. When the installation person came, he did not have the additional camera and Justin said that he would pick it up at the warehouse on Monday and bring it by. Monday came and went so we contact Justin again, he said the warehouse was out of stock and would be back in stock in two weeks. We waited the two weeks and did not hear or see anything from Justin. We called and texted his cell phone to no avail. I then contacted the customer service number..the CSR said there was nothing noted in the account and she would have to contact our sales representative Justin..she put me on hold. When she came back on the line she stated she was unable to contact him and got his voicemail. She said she would call me back when he called her back. I have not received a phone call from either the company or Justin, have not received the camera. I have attempted to contact the CSR again and I am put on hold after 30 minutes on hold no one comes back to the line. I wish I had never switched to GHS!!! I now have a 3 year contract with this company and I am VERY DISAPPOINTED.

GHS has failed to provide me with Garage door security, and has failed to provide any services to my garage door security. I submitted a cancellation.
Cr: PXXXXXX
GHS failed to provide me with security for my garage door. My garage door security was malfunctioning and they refused to do anything about it. For over 3 months my garage door kept opening. After multiple calls to GHS they never offered to send anyone out until after I sent a cancellation letter to cancel my service because they were not providing me security for my garage.
The only thing they did do was during a phone conversation they disconnected my garage door from my alarm and told me the Lift Master openers have that issue and it is well known. They would disconnect the alarm so the garage would stop opening. This was the only thing they offered me. Then after I sent my cancellation letter they called me about 2 weeks later telling me they were sending someone out. I refused as I had already sent a cancellation letter to cancel my service, they then stated that I was declining services for my garage door to be fixed. They then informed me that I could not cancel my account with GHS because they have a year policy, that automatically renews my contract on February 24th 2018. And that I had to send a letter post marked 30 days in advance to cancel my account. Even though they are not holding up their side of the contract by providing me security for my house.
I spoke with Harlowe who informed me that I was 5 days to late to cancel my contract because I post marked the letter on 1/29/2018 and that I was in contract for another year. I was unable to cancel my service even though they are not providing services for me. Harlowe informed me that he is providing services "for most of my house, so technically they are providing services for me and that I was not able to cancel my services at all" I have since been sent a bill for charges after I had cancelled my services.

Services not Provided, Not my alarm provider. as of August 2017.
On September X XXXX I sent a written notice three times to cancel this contract. GHS will not agree to cancel the contract, instead they have been billing my bank account until I closed the bank account out acct#XXXXXXXXXXXXX. GHS IS not my alarm provider Monitronics (moni) is since Aug 2017

Breach of Contract by GHS. Failure to install all equipment brought by the installer & working equipment from the first day of installation.
Problem & purchase date on 8/10/17 are the same @ $59.99/mo via checking w/salesmen *** for:2 Ring stick-up cameras; Ring doorbell(mod-can't see#); control panel(***); translator(***); motion sensor(***); glass breaker sensor(***) & key fob. The doorbell was installed but didn't work. He said I needed a different kind of doorbell in my home for the Ring doorbell to work. The cameras were left for *** to install that day. He could not install them, even with the help of a Ring rep via phone. A tentative meeting was set up for Monday, Tuesday or Wednesday to have Ring come out to install the cameras. *** said that a Chime Pro could fix the problem with the doorbell. All I had to do was plug it into the wall. It would cost 3/mo. I asked if I could purchase the product. *** stated that Ring preferred not giving that kind of product to the public & it would cost less over the life of the contract (5yrs) to buy it thru GHS. I gave a verbal agreement via phone for the increase because *** said he would go get the product & bring it to me or send it back by someone the same day. It wasn't until 8/16/17 that I heard anything else from ***. He was upset because I had not signed the contract increasing my payment by $3. I refused because I had not gotten the product. He complained that I was missing w/his money. He offered to have someone p/u the Ring cameras & doorbells. He said that he would replace them w/another brand of product but didn't call back. I made another call via 3way through customer service. He again said he couldn't do anything until they picked up the Ring equipment. Again, I waited. I contacted customer service again 8/22 who denied that I had requested that they come out & pick up the equipment & put my doorbell back on until I told him that I had a recording of the 3/way conversation w/customer service & sales rep. The reps all talk around about saying nothing helpful over & over. He said they would schedule someone to come out but didn't give a date or time. I called back the next day. Finally got an appt. for 8/24. The person that came out on the 24th said that he could not get the doorbell to work. He said I needed a new doorbell inside my home for the Ring doorbell to work. He finally took the equipment. He put my doorbell back on. He returned with the same equipment. He had bought a new doorbell for my home (that I reimbursed him for). I have the receipt. He installed the Ring equipment listed above. Before he left my home, he had to move one of the cameras because it stopped working before he left. The cameras & doorbell continuously had problems. I called tech support a lot. They started placing me on hold for long periods of time. They started insinuating that I was doing something to the system. Then it was my Wi-Fi, so I got Spectrum; then it was my phone (accessing footage issue), so I bought a new one. GHS began to tell me how the cameras were not a part of my security system. I called Ring who troubleshot the doorbell & cameras. The sent free equipment to try and help resolve the issues, including the Chime Pro. It does not just plug in and work. I've since learned that it sells for $50 retail. At some point, they sent out a tech. Two hours after he left the problems still persist. I believe GHS tried to charge me for the parts Ring sent me for free. When I asked why my bill increased, I was told it was because of taxes. I asked for a copy of the bill so that I could see a breakdown of the taxes. The bill I got showed "invoice". GHS stopped returning my calls. I hired *** Law Group to send A DTPA letter. They ignored it. GHS does not care about their customer.

I cancelled my policy via phone and mail and the company still says I owe them for a year of service I never received.
On January 16, 2017, A female representative by the name of ***(XXX-XXX-XXXX) from GHS came to my residence.I was told that they were a local representative of my existing alarm system and that they were at my residence to check and upgrade my existing alarm system because they were now going to be doing the maintenance. The representative filled out all the paperwork and told me to sign on the line with a check of $42.99. I did, under the notion that I was still working with my current alarm system company but I was upgrading my equipment. Once I found out from my existing alarm company that I was no longer covered, I called GHS. I informed GHS that I was under the impression from the sales representative that came to my house that they were from my existing alarm company,but were not and that I no longer wanted/needed their services. The GHS representative asked me for the contact information of the representative who came to my house. I gave him ***'s information. He said it would be taken care of and that he was sorry for the confusion. About 10-15 mins later, I got a call from ***, who was yelling and threatening me because I cancelled. I called GHS back to tell them how their employee reacted to my cancellation and they apologized. I notified the police because I feared for my safety because I was being lied to and yelled at by a company I let into my home. A few days past, and I decided to make sure my bank account wasn't tampered with because I don't know who to trust at this point, and I cancelled the check in the amount of $42.99 on 1/20/17. I've been receiving calls from GHS ever since. I've spoken to countless employees from GHS, one who told me to speak with Mr. in the Woodland Hills office. He told me Mr. would be the person who can help me finalize this cancellation process because I no longer wanted to receive calls from GHS. I spoke with Mr. from the Woodland Hills office. He was very apologetic and told me to send in writing my wishes to cancel. I wrote two letters that I no longer wanted or needed GHS's Services. I thought I was finished with GHS. Until this past week, I received a call stating that I owe $*** because I never cancelled the service and that they did not have any notes that I called before the 21st to cancel.

Customer service does not return calls or emails and does not respond to faxed information
sales person makes false claims to get the contract signed.
This is in regards to account# PXXXXXX. The account was originally at 1834 Andover Drive, Garland, TX XXXXX. We moved to Timberside Drive, Greenville, TX XXXXX. We are now at *** FM ***, Greenville, TX XXXXX, but did not have the system moved with this last move.
The phone number for the account is XXX-XXX-XXXX and/ or XXX-XXX-XXXX.
Sales Practice issues:
When we got signed up we were in a rental house and we were sold the contract believing it was a one year contract when it was in fact a three year contract. We had to take the system with us to our next rental house.
Customer Service issues:
We have tried calling many times about cancelling and have been told that someone would call us back. No one ever calls or even emails us back. The last time we called, we were told to write a cancellation request and send it to the California location. Our letter was sent in October 2017.
In November, when we noticed another charge on our bank account, we called again and were told that we still had time left on our contract. We were not told how much time was left on the contract but that someone would call us back. We have never been called back and now another charge coming through today, January 3, 2018.
We haven't used the service in a long time, we don't need it and we don't want it. We tried to buy out the contract and we have tried to cancel the contract, but we have had no cooperation with this company. They simply keep putting us off and continue billing our account. I feel like my bank account is being held hostage.
All I'm requesting is to please cancel this account and stop billing my bank account.

GHS didn't enter my billing information correctly when services were started. They didn't contact me until over a year later to address.
GHS called threatening collections on a past due balance on my account. I asked the rep how it could be past due, I am set up on auto pay. He advised he could see how my account had been paid the previous 6 months or so on auto pay and thought it was odd why it wasn't before that. Nothing had changed in the billing and I had never spoken with the company outside of the initial install of my security system. No "past due" call or invoice in the mail, nothing. Until over a year and then all of a sudden I need to hurry up and pay a past due balance. I asked the rep to email me an invoice detailing the past due as I was still confused why there was anything due as I had given my payment info and set it up on autopay. The invoice the rep sent me was an invoice for the amount past due, no further detail explaining what it was for. I asked for him to have a supervisor reach out to me. For almost 3 months I got no further contact with the exception of one phone call from the same rep. Today when I called in, the same rep tried to explain the same information. When I asked for a supervisor he finally did after clearly not wanting me to speak past him. When his supervisor got on the phone, *** Westman, he opened the call like I was a new client. I had to ask him weather he had knowledge to the situation or if I needed to fill him in. He looked at the account for a min and said there was a past due balance but that didn't make sense with the ledger. He looked further and said I needed to pay for the months that they incorrectly put my bank info in their system. He said that a low paid data person probably made a mistake and how that causes him frustration. He made no effort to address the actual mistake made by his company or make up for it. In fact when I shared that billing me incorrectly wasn't a mistake on my end and how it's very frustrating as a customer to receive a collections threat when I gave my auto pay info from the beginning. *** didn't even let me finish before he cut me off and started telling me that the amount was still due and that I wasn't getting out of it. I asked for his supervisor and specifically someone who wouldn't raise their voice at a customer. He said it didn't go any higher than him and that this was a very black and white issue. I again asked for a supervisor and again he raised his voice telling me I wouldn't get that and I needed to deal with him. I eventually had to end the conversation because *** was continuing to speak over me and tell me it ended with him. My issue with this company is that not only did they handle my billing information incorrectly, but then somewhere along the line they fixed it on their end and started charging me the monthly auto pay that I set up originally, never calling me or advising me of any problems with the account. Then over a year later to call me threatening collections by a rep that didn't even understand why there was a past due bill only to be followed up with him never having any with more authority call me for almost 3 months. Only to be topped off with a hot head who thinks that customer service is cutting off customers and literally raising he voice. Bottom line is GHS made a billing mistake. In my business, when we make a mistake we do EVERYTHING to make it right. My experience with GHS is the exact opposite. All they care about is me paying the past due and it doesn't matter who caused the issue. My business will be taken else where, no doubt about that.

GHS refuses to cancel a contract we entered with them due to deceptive claims about our security company and misleading statements at time of sale.
On November 7, 2017, a GHS representative, one*** Caldwell, was granted access to our home after inquiring whether Alder Security was our alarm protection provider, giving the impression that he was affiliated with Alder. After I questioned him, he noted that he was not with Alder but with GHS, which was not affiliated with Alder. After informing me and my daughter (who was present on this date) that he was delivering up-to-date equipment and after making unsubstantiated claims concerning Alder's performance, Mr. Caldwell advised us to cancel our contract with Alder and promised to match Alder's terms in the contract we made with GHS. He then jotted down a cancellation notice and assured us that mailing our own copy of this notice to Alder would prevent us from being "double-billed". I signed the contract as he cursorily reviewed the terms. Later the technician arrived with the new equipment: one (1) 2gig go control panel, one (1) translator, one (1) medical pendant, and two (2) key fobs (the panel and translator being installed that same day.)

We were not offered any additional sensors. Instead, the technician used the translator to transfer the monitoring from Alder's system to GHS, utilizing the original three sensors that we had. Mr. Caldwell had earlier made a few phone calls, a couple to confirm a technician and precipitate installation and one to an unnamed supervisor at headquarters. The technician arrived early that evening with the equipment, after my husband had returned home from work, and began installation. During the process we asked about the equipment, especially the translator, and Mr. Caldwell sent a digital copy of the agreement I had signed earlier to my daughter via email. My daughter confirmed that she had received the email; however, the representative did not set aside time to carefully review the contract, but he did mention quickly that the signed Notice of Automatic Renewal form was enclosed. During this time he also requested a voided check to acquire my husband's routing number and enrolled him in auto-pay at the rate of $44.99/mo., due on the 8th of each month.

On Monday, November 13, 2017, we were contacted by Alder regarding a signal interruption. Up until that point, my husband and I did not realize that anything was amiss. We have since tried to contact GHS and cancel the agreement, beginning within 24 hours of communicating with Alder on the 13th. My daughter sent an email version of a letter of cancellation on the 14th and I sent the same letter via postal mail the next day. We contacted GHS via telephone after having waited for a response to our letters. However a GHS accounts manager told me that our cancellation request was denied. But I tried to explain that the terms of cancellation had not been pointed out at the time the contract was signed.

We acknowledge that GHS has been monitoring our house since activation of the account on Nov. 7. Since GHS did not cancel the agreement per our request prior to the end of the first month, you have been compensated for this month's service via an auto-withdrawal from my husband's bank account. However, we again request a cancellation and already have your equipment ready for pick-up.

I tried to cancel my services and was informed about a letter that was never shared or in the contact. They are trying to make me continue to pay.
I called in 2016 to cancel and was told I contact would be done in October 2017. I called in October 2017 and spoke with *** he tells me I can't cancel because I didn't mail in a letter weeks before wanting to be cancelled. I told him that no one ever told me that and that when I called in last year there representative never said that. *** proceeds to tell me to mail in my letter and they will do an investigation and pull the conversation I had back in 2016 and if there was a lack of info from the representative about the letter that I would be able to cancel, he also told me that I would not have to pay for the month of November. So I mailed in my letter, November comes and I get a notice from my bank that my account is overdrawn, I pull up my account and GHS has taken the $63 dollar payment, again I am very very upset. I call and speak to a lady name Alex and she tells me she is a supervisor, I tell her what has happened and I inform her of my conversation I had with *** and that I have mailed in my letter. She tells me that she will pull up the conversation I had with *** and the one back in 2016 to confirm that I was told I wouldn't have to pay for November (by ***) and to also confirm that I was never told about a letter in 2016. She told me this investigation would take a couple of days. A couple of day go by and I hear nothing from Alex, I call Alex and leave a message. I have called Alex multiple times and have left numerous of messages, I spoke to her a week before Thanksgiving and we are now 2 weeks away from Christmas. This is bad business and not how you treat loyal customers.

I normally don't do posts like this - but I don't want anyone to go through what we have with an old security system. We entered into a contract with GHS Interactive Security, LLC @ghssecurity that was 3 years long and in the middle of it, found a better security system with more options and a lower price, ***

Needless to say, we called GHS to cancel and were told we'd have to pay out our contract (we don't remember anything about cancelling in writing on the phone call). We agreed, and had been signed up for direct deposit initially, so it came out still (the contract was up in July 2017).

We'd been using *** and then moved in May (right before the birth of our son), so we haven't received services from them in over a year. I noticed the direct deposits still coming out.

They are saying that the contract automatically renews because they need cancellations in writing and the contract renews for another full year. That will put us at not receiving services for over 1.5 years, but still paying for it. To me, this is terrible business practice (and terrible contract agreement practice) and I don't want anyone else to go through what we have with them.

*** was great and understanding when canceling services due to a move (as are most types of home services companies - a phone call suffices). So if you are choosing between security systems, I highly recommend you do not choose GHS. (We loved *** Hope this helps someone out there!

I mailed a cancellation letter to GHS back in August, because of failure to service my alarm system. GHS was still withdrawing my account, I contacted my bank put a stop payment on my account and contacted GHS. During my conversation with the rep. I was informed that they never received the letter and that I need to resend them a letter cancelling service. I certified mail another letter with copy of the original cancellation. Stop receiving calls until recently when I received a letter with an outstanding balance. I paid the outstanding balance and now I began to receive calls and emails stating I am delinquent and cannot get out of contract with GHS. That my cancellation letter is only cancelling the contract renewal and I cannot get out of contract. I was also informed that they have the right to continue charging me until November. I received an additional charge in my account today and had to pay additional fee with my financial institution. I have received 3 fines from the city for false alarms and now two stop payment fees from my financial institution.
Product_Or_Service: alarm

I *** received security service with GHS security in September 2016 in February 2017 I cancel service because GHS didn't full fill contract.
My security alarm was active on 4 different occasions and I never received a phone call from GSH that is stated in the contract to see if the house hold was ok. I was told by *** to give the company a letter of cancelation which I did in February 2017 and the company continually sending myself bills after bills and asking for payment on a cancel account.

HORRIBLE RESPONSE TIME - HORRIBLE CUSTOMER SERVICE - PRESENTED THEMSELVES AS OUR PREVIOUS COMPANY - REMOVED ALL OF THEIR EQUIPMENT - GAVE NO CONTRACT
HORRIBLE RESPONSE TIME - HORRIBLE CUSTOMER SERVICE - PRESENTED THEMSELVES AS OUR PREVIOUS COMPANY - REMOVED ALL OF THEIR EQUIPMENT - PROVIDED NO CONTRACT - WAS PROMISED A COPY BY EMAIL AND HARD COPY IN THE MAIL - DID NOT PAY PREVIOUS COMPANY OFF LEAVING US WITH A $700 PAYOUT AND A $60 / MONTH BILL

WILL BE SENDING GHS's EQUIPMENT BACK IMMEDIATELY

A notice of cancellation is required 1 month minimum before the contract term ends. I have sent in my notice and have not heard an acknlowedgement.
Over the last 3 years with service from this company I have requested my service be cancelled numerous times. As part of the contract, there is a requirement for a letter to be written via snail mail to cancel the service. This company is not prepared for proper service and is incapable of being held responsible for their terrible customer service and policies. This complaint is to formally state my wish for cancellation of service and have a written statement to justify that I have provided them a direct request to end the terms of my service upon my contract expiration.
This security company is incompetent and fraudulent in my book from my experiences with them over 3 years.
Again, this is my means to formally notify the company and have written record stating that I want out of my contract.

Sales representative misled me and took advantage of me. I want to be released from my contract at once.
Sales representative came to my home with big promises to help me out of my previous contract with monitronics claiming that he could get me out of the contract I was in and that it wouldn't cost me anything. Now I am being harassed by my old company claiming that I owe them over a thousand dollars. I was also never made aware of a five year agreement and came to find out about that today November 8, 2017. I want my contract done away with at once.