The representative who made an onsite visit to the property was punctual, professional and had the technical experience to evaluate the specific issue. Alternative solutions were discussed within the PermaSeal line. He performed a thorough inspection of the basement, both interior and exterior foundation, for the concern of a wide crack in the foundation. The laborors who returned to repair the crack were also polite and punctual. The work space was left clean and all materials were removed when they departed. No water leaks have been resolved. The sale property passed a home inspection whereas before the repair it was a major concern impacting the buyer's contract. A family member had used PermaSeal 10 years prior and was equally satisfied with work performed in a basement with a like issue. Both homes a bungalows built in the 1920's.
Very happy and entire process was handled professionaly.
It started with an detailed review and quote with explanations regarding options and recommendation with a settling foundation issue.
Once approved a date was set and they arrived as scheduled.
Work completed as anticipated with further explanation and reinforcing confidence that the work that was done was the right thing to do.
Work now completed month and half and we have been able to do the additional repair work inside of the home.
Initial Business Response /* (1000, 5, 2014/11/06) */
Contact Name and Title: [redacted] Dir Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@permaseal.net
While we do not believe that we did anything wrong by way of waterproofing the basement, we are sorry about the...
experience that our client has trying to communicate with us. We have been working diligently with [redacted] to understand how we can help, and have finally arrived at what we believe is a mutually agreeable solution.
Everyone involved with my basement waterproofing, from my salesman to the folks who did the installation, could not have been more helpful or nicer. The job went very smoothly, and I was amazed at the cleanliness of the whole installation. They did a fantastic job.
JIM WAS VERY THOROUGH IN HIS INSPECTION AND PRESENTATION. VERY IMPRESSED WITH THE PRESENTATION AND SOLUTION TO OUR PROBLEM. WILL BE DOING BUSINESS WITH THIS COMPANY.
Ullisses [redacted] presented a very professional, knowledgeble and experienced in his line of work. We found him to be helpful in his suggestions pertaining to our problems.
Purchased escape window, price was fair and salesman made good suggestion for type and location. Installation was done In one day and on time. Very pleased.
I'm writing this for my Mom who's had a issue with water coming into her basement.
She had the initial ''repair' done in January 15 th 2016 which cost $3,000.
She was told that they GUARANTEE that she will no get any water.
Since this ''Repair'' she has has water in her basement on 10 occasions.
She had the area manager come out after SEVERAL phone calls.
My Mom is 76 years old and has had 2 knee and 2 hip replacements. EVERY time it rains, she has to set towels down to collect the water.
This is ridiculous!!!
Yesterday, another manager came out and is now telling her it will cost her another $3,000 to fix this problem.
Whatever they did in the first place did NOT correct the problem.
Now she's being told it will be another 3,000 -4,000.
This is terrible customer service and I would NOT recommend this company.
I have been very pleased with the work Perma-Seal did in my basement. I have not had a drop of water since then. I have also been very pleased with the yearly follow-up visits to make sure everything continues to work. On the most recent visit the service person came at the time I requested. He checked the system and replaced the back-up battery on the sump-pump. He was personable, polite and completed the work in no time. I feel confident my basement will be dry through any storms.
We have used Perma-Seal over the past 25 years to solve our water problems in our basement. Their crews have always been very professional, polite, and respectful of our home. Their repairs have never failed. Perma-Seal's methods are the best!
Absolutely a positive experience. After suffering some severe water leakage in my basement I make an appointment with one of their representatives. Today I was visited by a representative named Mike [redacted]. He was indeed professional and listened to my concerns. After making a detailed review of the property he found that the cause of my water seepage was a broken pipe. Mr. [redacted] assisted me in finding the proper cut off valves. what I was most pleased was the fact that he didn't attempt to push the services of his company despite the fact that they have plumbers on call. I would clearly call this company if I had any additional problems.
Initial Business Response /* (1000, 5, 2015/05/29) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@permaseal.net
Perma-Seal and its client have decided on a mutually agreeable solution and our client is happy now.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was notified of my complaint. She promptly resolved the situation.
I met with Jim B. Likable and personable. Having exterior waterproofing system to keep water out of my bedroom in finished lower level. Explained how water comes in and what repair process is ...step by step.
my name is mike [redacted] and I used Perma-Seal Basement Systems to insulate my crawspace.the men that did the job was very good.Iam very happy with the job they did.I would give Perma-Seal 5 Stars.And I would Recommend this company to all my friends.thanks mike [redacted].
Perma-seal did an excellent job instructing preparation for the job, concrete clean-up, and follow-up when I thought I had an issue. Mike [redacted] helped through the entire process.
The representative who made an onsite visit to the property was punctual, professional and had the technical experience to evaluate the specific issue. Alternative solutions were discussed within the PermaSeal line. He performed a thorough inspection of the basement, both interior and exterior foundation, for the concern of a wide crack in the foundation. The laborors who returned to repair the crack were also polite and punctual. The work space was left clean and all materials were removed when they departed. No water leaks have been resolved. The sale property passed a home inspection whereas before the repair it was a major concern impacting the buyer's contract. A family member had used PermaSeal 10 years prior and was equally satisfied with work performed in a basement with a like issue. Both homes a bungalows built in the 1920's.
the work was very well explained.Came straight to the point and explained us what the issue is and whats the solution. positive and efficient.
Very happy and entire process was handled professionaly.
It started with an detailed review and quote with explanations regarding options and recommendation with a settling foundation issue.
Once approved a date was set and they arrived as scheduled.
Work completed as anticipated with further explanation and reinforcing confidence that the work that was done was the right thing to do.
Work now completed month and half and we have been able to do the additional repair work inside of the home.
Initial Business Response /* (1000, 5, 2014/11/06) */
Contact Name and Title: [redacted] Dir Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@permaseal.net
While we do not believe that we did anything wrong by way of waterproofing the basement, we are sorry about the...
experience that our client has trying to communicate with us. We have been working diligently with [redacted] to understand how we can help, and have finally arrived at what we believe is a mutually agreeable solution.
Everyone involved with my basement waterproofing, from my salesman to the folks who did the installation, could not have been more helpful or nicer. The job went very smoothly, and I was amazed at the cleanliness of the whole installation. They did a fantastic job.
JIM WAS VERY THOROUGH IN HIS INSPECTION AND PRESENTATION. VERY IMPRESSED WITH THE PRESENTATION AND SOLUTION TO OUR PROBLEM. WILL BE DOING BUSINESS WITH THIS COMPANY.
Ullisses [redacted] presented a very professional, knowledgeble and experienced in his line of work. We found him to be helpful in his suggestions pertaining to our problems.
Perma Seal performed full inspection...Jeff K was my consultant...repaired foundation crack...dry ever since:)
Purchased escape window, price was fair and salesman made good suggestion for type and location. Installation was done In one day and on time. Very pleased.
[redacted] fully informed me on the scope of the project
I'm writing this for my Mom who's had a issue with water coming into her basement.
She had the initial ''repair' done in January 15 th 2016 which cost $3,000.
She was told that they GUARANTEE that she will no get any water.
Since this ''Repair'' she has has water in her basement on 10 occasions.
She had the area manager come out after SEVERAL phone calls.
My Mom is 76 years old and has had 2 knee and 2 hip replacements. EVERY time it rains, she has to set towels down to collect the water.
This is ridiculous!!!
Yesterday, another manager came out and is now telling her it will cost her another $3,000 to fix this problem.
Whatever they did in the first place did NOT correct the problem.
Now she's being told it will be another 3,000 -4,000.
This is terrible customer service and I would NOT recommend this company.
I have been very pleased with the work Perma-Seal did in my basement. I have not had a drop of water since then. I have also been very pleased with the yearly follow-up visits to make sure everything continues to work. On the most recent visit the service person came at the time I requested. He checked the system and replaced the back-up battery on the sump-pump. He was personable, polite and completed the work in no time. I feel confident my basement will be dry through any storms.
We have used Perma-Seal over the past 25 years to solve our water problems in our basement. Their crews have always been very professional, polite, and respectful of our home. Their repairs have never failed. Perma-Seal's methods are the best!
Absolutely a positive experience. After suffering some severe water leakage in my basement I make an appointment with one of their representatives. Today I was visited by a representative named Mike [redacted]. He was indeed professional and listened to my concerns. After making a detailed review of the property he found that the cause of my water seepage was a broken pipe. Mr. [redacted] assisted me in finding the proper cut off valves. what I was most pleased was the fact that he didn't attempt to push the services of his company despite the fact that they have plumbers on call. I would clearly call this company if I had any additional problems.
Initial Business Response /* (1000, 5, 2015/05/29) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@permaseal.net
Perma-Seal and its client have decided on a mutually agreeable solution and our client is happy now.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was notified of my complaint. She promptly resolved the situation.
I met with Jim B. Likable and personable. Having exterior waterproofing system to keep water out of my bedroom in finished lower level. Explained how water comes in and what repair process is ...step by step.
[redacted] was clear and consise with his explanation of my problem
my name is mike [redacted] and I used Perma-Seal Basement Systems to insulate my crawspace.the men that did the job was very good.Iam very happy with the job they did.I would give Perma-Seal 5 Stars.And I would Recommend this company to all my friends.thanks mike [redacted].
Perma-seal did an excellent job instructing preparation for the job, concrete clean-up, and follow-up when I thought I had an issue. Mike [redacted] helped through the entire process.
[redacted] was very through with his explanation of my problem.