Geico Corporation

Review: On May 11, 2014 I dropped off my vehicle at the collision center of [redacted] in [redacted], FL for repairs under my GEICO insurance. The parts arrived on May 13, 2014 and it was estimated to take 12 business days to repair. On June 10, 2014 my vehicle was finally completed (after 16 business days). Now, however, the shop won't release my vehicle top me. They are holding it hostage because they claim that GEICO owes them additional money for the repairs. This shop is a "Geico express repair center" which according to the website means that the shop is supposed to be working with Geico to get any additional costs paid promptly to ensure "a hassle-free experience."Desired Settlement: I would like for GEICO to secure the immediate release of my vehicle back to me.

Business

Response:

June 16, 2014Dear [redacted]:Thank you for your letter of June 10, 2014, regarding [redacted]s claim.[redacted]s vehicle repairs were completed on June 10, 2014. Because our process includes our adjuster inspect the vehicle after repairs, this did delay the process one day as our adjuster was not at the shop where repairs were completed. The very next day our adjuster inspected the vehicle paid for the supplement damage and [redacted] was about to pick up his vehicle.If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at [redacted].Very truly yours,

Review: My name is [redacted] Policy No. [redacted]. I have been with Geico for a long time now. At the time I purchased the policy I was residing in [redacted], Texas and later moved to [redacted], Texas. I have two vehicles insured with Geico at the moment. I have been a loyal customer and with good outstanding record. Today I am submitting complaint for two (2) reasons:

1) When I purchased the Insurance policy with Geico I was told that my deductible is $500.00 for accidents or any body injuries which I was fine with and Glass damage is 100% covered. As I have remained with same policy without any changes. However, today [redacted] who is also in my policy and have been requested to add on and speak on my behalf also, to submit a claim for Wind Shield damage was notified that the deductible also applies towards the glass as well. Which is misrepresentation of the product sold to me since day 1, and I held on to all the information which was provided to me at the time.

Now that I have found out that information which was provided to was incorrect and fabricated. It is very frustrating that I have put my trust and gave my money to a company who misinformed me all this time. Which is a major investment for me financially and my trust into Geico products.

2) Second issue after adding second driver which is "[redacted]" onto my policy which I was living in [redacted], Texas. I have gotten on phone with Geico not once twice now to add him as spoke person as well for any reason needs to contact Geico. Now after calling today we also found that it has not been taken care of as well. I ignored twice this issue by thinking it is an error however, at this point it is very clear it is not an error but someone who is not doing their job and misleading customers/consumers. I am very upset at this point and will take this further if any solution is not provided.Desired Settlement: I would like the insurance to pay for my wind shiled at 100% as given part of the coverage at the time and also provide me same coverage until future. My feeling at this point being elderly Geico is not treating its seniors' right and not disclosing all the information. Please feel free to contact me via email which registered in my account or telephone.

Business

Response:

See attachment or check attachment tab.

Review: Geico required me to bring my car to [redacted] for repair work and refused to meet me at the repair facility of my choice. Geico promised satisfaction guarantee with [redacted] and [redacted] did sub standard work. [redacted] painted the bumper the wrong color, paint color on bumper does not match paint color on car. When I called [redacted] to complain about color of bumper [redacted], assistant center manager, hung the phone up on me. Geico Required me to bring car to [redacted] when [redacted] Law allows me to choose repair facility.Desired Settlement: I asked for bumper to be painted to match the car, refund of my $500.00 out of pocket expenses and be provided a rent car at no cost to me during repairs.

Consumer

Response:

Geico is my Insurance Company. My Policy #[redacted]. Geico forced me to go to [redacted] for repair work. Geico refused to come to my house or to [redacted] which is very very close to my house. Geico forced me to drive across town to their location at [redacted]. Geico Gauranteed the Work. My bumper was repaired and painted by [redacted] under the supervision of Geico. The bumper was patched even though I asked Geico to replace the bumper. My wife arrived to pick up the car at [redacted] and informed [redacted], assistant mgr that the color of the bumper did not match the color of the car. He then proceeded to give my wife the Big Snow job as to why the bumper color is ok. The bumper color is so far off that it looks like it was removed from another car and put on my car. The color isn't even close. Sub-standard work.

Business

Response:

August 13, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

*Washington, *DC *20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: July 8, 2013

COMPANY:

NAIC #: [redacted]

Dear **. [redacted]:

Review: Geico offers to reduce your prices of your insurance and take away the collision and comprehensive on a financed car which should not be ofered. It is a law in New Jersey that financed vehiches have full coverage at all times... I know because they have done it to me and then 2 days later I had a accident and I have no coverage to fix my car, it is a financed car and should have never been offered . I tryed to fight this but they don't want to hear anything. I also called the New Jersey Insurance Commosion and they told me that financed cars have to have full coverage at all times ..Desired Settlement: I would like my car payed for in full and all the money that I have put out of my pocket payed back to me , at there cost because I feel as though this should have not been offered to me or anyone else who has a financed car ...

Business

Response:

June 6, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization she expresses concern regarding the removal pf physical damage coverage on a vehicle that she was leasing. The vehicle was involved in a loss after GEICO removed the coverage leaving the financed vehicle without collision. She has requested that GEICO cover her loss.GEICO’s records show that [redacted] reissued the policy in question following a lapse in coverage for nonpayment of premium effective April 9, 2014. Upon the reissuance of the policy [redacted] chose to remove the comprehensive and collision coverage from the 2010 [redacted] in order to make the down payment affordable. All coverage was confirmed prior to binding the policy and paperwork was sent showing the selected coverage. It is the consumer’s choice as to what coverage they would like to carry on a vehicle so long as they are within state minimum requirements for liability and personal injury protection. If a consumer neglects to carry appropriate coverage on a financed vehicle, GEICO will not issue a lienholder endorsement which is required by most finance companies. GEICO did notify [redacted] Auto Finance on March 31, 2014 that the vehicle no longer carried physical damage coverage.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Review: Charged my account 4 months later after non payment cancelation --- never authorized

Account #[redacted] Last payment made in Nov 2013 - In December 2013 received cancelation notice and never paid to continue the service - per thier notice service will cancel in 5 days- Gieco's system in february 21st 2014 decieded to renew my account 3 months later and debit my account for 739.74-- never had any contact with Gieco to renew services -- I believe this is unfair and illegal practice -- they are refusing to reimburse memy fund costing me to lose out on purchases needed to be made today.... want my mony backDesired Settlement: Never authorized for them to withdraw -- want my mony back

Business

Response:

March 12, 2014

Dear [redacted],

We received your correspondence dated February 21, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.

Our insured was enrolled in an automatic payment plan using his credit or debit card. Following a declined automatic payment, we mailed our insured a notice that his policy would cancel if we did not receive a payment of $436.57 by January 7, 2014. However, on January 7, 2014, we mailed our insured a renewal offer for his renewal effective February 21, 2014. That renewal offer superseded the cancellation notice, and we successfully withdrew the funds due on our insured’s policy on February 21, 2014.

Our insured called us on February 21, 2014, and indicated he did not wish to continue his policy beyond the original cancellation date of January 7, 2014. However, since our insured indicated he still owned his vehicles and did not have other insurance, we cancelled the policy as of the date of his phone call. We spoke to our insured on February 28, 2014, and on March 5, 2014, regarding his concern. We cancelled his policy effective January 7, 2014, and we mailed four refund checks totaling $601.69. The difference between his February 21, 2014, payment of $739.74, and our refund of $601.69, represented premium owed for coverage provided through January 7, 2014.

We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

Sincerely,

Review: My car was in a parked/non moving vehicle incident on 6/6/2014 the following claim number [redacted], originally I was advised to contact my manufacturer due to the nature of the incident. Although I am still working with the manufacturer I needed to make sure my vehicle was inspected by my insurance company in case I had to make a claim through them for the repairs. I booked my inspection online on July 7th 2014 for July 26th 2014 at 9am at a local dealer. I arrived at 8.40 and stayed until 9.40 and no one showed up to do my inspection. The gentleman explained behind the front desk that usually they only do them M-F which was unusual.

On Monday 28th I reached out to Geico via their online system message, which was a request for them to explain why no one had shown up. No one has called, emailed or tried to contact me since this.

I am extremely upset with their service and need to have my car looked at for repairs, this has been 2 months since the original incident.Desired Settlement: I want Geico to Inspect my vehicle, I would also like a full explanation of why they never showed up to my inspection and a full explanation as to why they feel the need to ignore my email. I would also like some compensation for my time wasted for a service I pay for monthly.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your letter of inquiry dated August 6, 2014.Our insured, [redacted] reported this loss to us on June 6, 2014. On June 6, 2014, [redacted] was not ready to arrange an inspection as he believed that the repairs might be covered for free from the vehicle manufacturer due to a possible defect. [redacted] advised further that he was going on his honeymoon and that he would make a filing decision when he returned on June 11, 2014.On July 3, 2014, we sent a letter to [redacted] following up for a decision regarding the handing of his damages. On July 7, 2014, [redacted] went online to our website to schedule his inspection for Saturday July 26, 2014 at 9:00 pm at [redacted]. Unfortunately due to a system error the appointment appeared available despite the fact this location is not staffed on Saturdays.On August 11, 2014, supervisor Michael M[redacted] placed a call to [redacted] to apologize for the error and arrange an appointment to have his vehicle damages assessed, Mr. M[redacted] left a voicemail for [redacted] asking him to return the call at his convenience. To date we have not received a return call from [redacted].if any additional information is needed, please contact Debra S[redacted], Consumer Relations Administrator at ###-###-#### or [redacted].David H[redacted] Assistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Geico Insurance was contacted on August 13th 2014 at 10.35, a voice mail was placed with Michael M[redacted] explaining that I would like him to contact me the same day to set up a time and have him explain why I wasted my time at a dealership that isnt staffed on weekends.

Geico sent me to collections after 30 days of nonpayment for an arbitrary fee charged for ending services with them. Not only was I not aware of this fee nor do I know how it was calculated, Geico did nothing to try to notify me that it was owed before sending me straight to collections. I do want to mention that when they wanted my business I was contacted repeatedly by the same agent. Where was that agent when they were about to send me to collections over $30? I was a loyal customer for nearly two years, never missed a single payment or even cost them money by filing a claim. I paid the collection agency to clear the debt, and when I reached out to Geico to inquire about the fee I was met with hostility. I asked the company why they didn't try to reach me more than once for payment. Although I wasn't pleased by some fee being charged to me for leaving the company, I would have paid it. The entire time I was their customer they automatically drafted the amount due to them from my account and yet they couldn't do that for this arbitrary charge? Not only did they make no attempt to inform me that I owed this amount, there was zero remorse or willingness to help me clear the credit ding. This feels like retaliation by a large insurance company that is used to taking advantage people. Although the charge was less than $32 dollars, it that equates to a lot more when it drives down my credit score. I will never again do business with Geico.

Review: I cancelled my policy with GEICO. At the time I had auto and condo insurance through them. I informed them I was switching to [redacted] and buying a home so I no longer needed their business. I was also deployed in [redacted] while I waited for them to inform me of my final balance, and then assure me everything was completely closed out. They lied. Eight months later I received a phone call from a collection agency about an unpaid bill of $40 for condo insurance. I was a valued customer with GEICO for six years who never missed or was late on a payment. The bottom line is I never recieved a bill; if I had I would have paid it. When I spoke with the company they said, "They mailed three letters and they were all returned to sender." That is hard for me to believe because I completed the change of address form through the United States Postal Service with my married and maiden last name. I have not had any other issues receiving mail to my current home. Now I have this on my credit report. I had no way to prevent this from happening, because I was never aware of the bill.Desired Settlement: My desired outcome is to have this removed from my credit report, but I know that is impossible.

Business

Response:

March 6,2014

Dear **. Horne:

I am in receipt of your correspondence dated March 6, 2014 regarding the above-mentioned complainant. Thank you for the opportunity to address **. [redacted]’s concerns addresses in her correspondence to the Revdex.com.

GEICO Insurance Agency, Inc. is a sales and service agent for [redacted] Insurance Company. As their agent, we are required to adhere to their underwriting guidelines for new and renewal business.

After a review of **. [redacted]’s account, it has been determined that [redacted] received return mail for her account on October 22, 2013, November 5, 2013, November 13, 2013, November 18, 2013 and January 16, 2014 as it speaks to correspondence sent to her in reference to her homeowner policy. On February 14, 2014, **. [redacted] called [redacted] and made the payment of the $40.00 balance due on her account leaving her a $0 balance.

Please note that **. [redacted]’s credit should not be affected as the [redacted] Collection Department is private and does not report directly to the credit bureau. Should **. [redacted] wish to further discuss this matter, please have her call ###-###-####.

Sincerely,

Review: [redacted], Ohio [redacted]

Policy Number: [redacted]

GEICO Clai**,

One GEICO Center,

Macon, GA 31295

February 7, 2014

To Whom it May Concern:

This letter is in reference to claim number [redacted]. I have been advised by a lawyer (that I am considering hiring) to send you a letter as a last ditch effort to get this ball rolling and have a document inserted into my file for this claim. The weeks of phone calls have gotten me nowhere, and he advised me that unless I get something in writing it will not be put in my file and you can delay infinitely.

I have been bumped to no less than 8 GEICO employees for this simple claim. No one at GEICO see** to know who is in charge of my claim (the information on file at the GEICO website and app are incorrect) within GEICO itself. GEICO has stalled at every step of the way during this claim and it is bordering on negligence, because I have incurred expense that was unnecessary. GEICO has failed to extend my rental coverage all the while it has stalled on getting my car fixed. [redacted] has charged me for the rental now and withdrawn from my bank account, overdrawing my account.

Here is a timeline of the claim:

Accident happens Dec 23rd, 2013. Because no injuries and I must travel to holiday with the family, claim filed on the 26th. Talk to GEICO by phone and give them my insurance information and the other person involved. Since I smelled gas in the cabin the last time I drove the car, GEICO asks that I get a rental until it is fixed. I get a rental on the 27th. I have $30/day, $900 max coverage for a rental.

I wait, and wait and wait. It is not until I have called and left messages 4 times that an inspection is scheduled for Saturday, January 11th. The independent, contracted inspector comes out from Dayton and emails me a report promptly. This first delay in getting anything done was 16 days. At this date, I have had the rental for 15 days ($30 daily x 15= $450 towards rental benefit).

I wait and wait wait for several days. Since GEICO see** to be doing nothing to get my car to a garage, I call and they wait until the following Saturday, January 18th to tow the car to [redacted]. This delay added 7 more days to a total of 23 days of GEICO inaction. At this date, I have had the rental for 22 days ($30 x 22 = $660 towards the rental benefit).

I hear promptly from [redacted]. They have dismantled the car and seen additional damage not covered in the first inspection. The first inspector told me that this would be likely, so it is not a surprise. Three C and I wait and wait and wait for supplemental claim to be filed by a GEICO adjuster or contractor. A supplemental does not get approved until February 6th. This adds an additional 19 days of negligence and ball dropping on GEICO's part. This means that I have been in a rental for 41 days. $30 x 41 = $1230. This is more than my policy covers. Since no one appears to be handling my case and contacting the body shop or rental company, [redacted] starts deducting money from my checking account. THIS IS A PROBLEM.

Last week, I heard form the latest GEICO employee (who says that he also is not responsible for my claim, but he has contacted the person who is). I asked for her name and email, so I can send her a letter. HE REFUSES. He says that he is not authorized to give me anything but a phone number. Going on the advice of the lawyer, I state that I need to have a way of sending something in writing. He again refuses. To my mind, this means that GEICO has gone from mere ineptitude to willful malfeasance and negligence. Willfully keeping me from putting documentation of this claim (and how you are making serious mistakes and causing me damage) is against the law. So I am using the general claim address on the GEICO website. It will be up to GEICO to meet my timing requirements (below) without contacting a specific employee (because you refuse to help me do that).

Since the withdrawals from my account, I have talked to no less than 5 GEICO employees, none of whom claim to have authority over my claim (and therefore cannot extend my rental or get charges reversed). This is ridiculous and unacceptable.

I demand that:

1. GEICO extend my rental immediately.

2. Contact [redacted] and tell them to reverse the charges that they have made on my debit card immediately.

3. GEICO reimburse me for bank fees incurred due to unexpected rental charges hitting my account. At the time of this writing, that's $50. It could be more if [redacted] tries to bill us again in the interim.

4. I get the name, email, and contact number of a human being who actually has power over my claim, once and for all.

5. I get an apology for all the time, effort, and expense that using GEICO has put me through.

This letter is being overnighted (signature required) on Monday, February 10th. If I get these demands to happen by Wednesday, February 12th that will be the end of this matter. (I will get my car eventually and start looking for a new insurance company when this policy expires on 3/24/2014.)

If I do not get these basic requests honored by the end of the business day on Wednesday, February 12th, I will contact the lawyer again and ask him open a negligence claim. This will include billing you for my time and aggravation, bank fees, rental fees, and anything else to which I am entitled.

I am cc:ing interested parties who should be aware of GEICO's issues and who may be interested in assisting me with fixing my problem, citing GEICO, and reporting your bad business in the media.

Thanks you for your prompt attention in this matter,

cc:

Ohio Department of Insurance

[redacted], Attorneys at Law

Revdex.com

ABC 6 on Your SideDesired Settlement: Geico assumes responsibility for rental car extension and refunds fees form my bank.

[redacted] refunds my debit card for previous charges.

Business

Response:

February 25, 2014

Review: GEICO Insurance sold me a policy of insurance to cover me for loss to my vehicle. The vehicle was stolen May 2, 2014. The promised resolution has yet to come. I have received nothing at all from GEICO. They won't return my phone calls, they won't take my phone calls, they won't respond to e-mail and they won't respond to written correspondence. The local agent simply tells me to call them, there's nothing that the local office can do.... if they won't answer the calls, why am I paying for insurance?.... if they have not intention to resolve the claim, why do they spend millions on advertising to convince me and others to pay them premiums?... what are the premiums used for if not the insurance they sold?Desired Settlement: Honor the contract and pay for the loss.

Quit making promises you have no intention of keeping.

Stop advertising a product/service that you are not interested in providing.

Business

Response:

August 12, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. We previously addressed his concerns to the Bureau in previous complaint. We have enclosed a copy of our reply to File #[redacted]for your review.As of August 11, 2014, we have scheduled an interview with a GEICO investigator to clarify the facts surrounding [redacted]'s claim. Our interview is scheduled for September 24, 2014.If you need any further clarification, please contact my associate, Jose C[redacted], at ###-###-####, extension [redacted].Sincerely,Joe N[redacted] Assistant Vice President GEICO Advantage Insurance Company

Review: Geico Ins web site; quoted me for new insurance policy 109.59..I then it said my policy changed, 133. They charged me both. 109 from old policy

Geico's website presented 109.59 as my new policy quote, I signed up, then it came back and said my policy was adjusted to 133.xx. They charged me BOTH and when I called they said that the 109 was from an old policy, non-payment and that I owed them. This was presented under false premise with every intention of tricking me into believing I was accepting a new policy. They presented NO burden of proof whatsoever. I immediately canceled the new policy that they charged me 133 for, but they said that I owed the 109 and that they couldn't do anything about that. The charge on my bank account is still pending, and I already notified them that I intend fully to dispute that charge on my account. I was NOT AUTHORIZING payment for anything other than what I thought was a NEW policy.Desired Settlement: If the company had made it clear and maybe offered something where I pay an extra 20 per payment to settle an old debt that they seem to think I have with them (again, I was not presented with ANY information as to why they think I owe them 109), I would have considered it. However, I would have had an informed decision on what was being charged to my account. Their intention clearly was to FOOL me (and anyone else in similar circumstances). I expect to get the 109.59 back and to have them ch

Business

Response:

August 8, 2014Dear [redacted]:Thank you for your August 7, 2014 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.GEICO’s standard business practice is to not knowingly sell a policy to someone who owes us earned premium on a previous policy unless we collect the earned premium. [redacted] owed us earned premium and he approved the payment of the earned premium at the time he purchased the new policy via the internet. We do not collect a premium of any type without providing a full explanation or without the consent of the person making the payment. It was [redacted]’s responsibility to thoroughly read the documents we provided on the internet prior to signing them. He had the option of closing out of the application, not paying the earned premium, and thereby, not purchasing the new policy.GEICO does not use false premise or trick anyone into paying any type of premiums. [redacted] can call our twenty-four hour Customer Service Department at ###-###-#### to get copies of previous billing and cancellation notice(s) we mailed to him regarding the money he owed for coverage we provided him.I hope this information has been helpful. Please contact my associate, Mel D[redacted], at ###-###-####, extension [redacted], if you have further questions regarding this matter.Sincerely,

Carole *. C[redacted] Policyholder Relations Supervisor GEICO Insurance Companies

Review: I have been a Geico insurance member for over 3 years my policy number is [redacted] and I always pay my bill I don't miss payments. Recently when I started my new 6 month premium by law they were supposed to tell me that my premium would be at its highest unless I went online that night signed and adjusted my policy. when I called and complained about the matter to the representatives they could care less what I was saying and told me that they wouldn't change anything and that I would still owe the expensive Premium on my bill coming up, then when I asked for the corporate office address and phone number they told me there was no phone number that they had for them and that the address is [redacted] NY [redacted] . GEICO insurance is a scamming , unprofessional, lying, money hungry insurance company that preys on their customers. If you don't believe me check out this site [redacted]. If this matter does not get fixed meaning the $196 they are trying to charge me later on in February doesn't get charged back to $64 I normally pay a month I will be filing a small clai** case in small clai** court and bringing my business to All state and then telling all my family members and friends that have Geico to switch with me and they will do it.Desired Settlement: Change my $196 bill this month to my regular $64 a month or get sued period.

Business

Response:

February 16, 2014

Dear **. [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In **. [redacted]’s correspondence to your organization he expresses concern that GEICO increased his premium without proper notification. He has requested that GEICO adjust his billing to reflect a lower payment.

GEICO’s records show that **. [redacted]’s policy was cancelled for nonpayment of premium effective December 19, 2013. **. [redacted] contacted GEICO on December 27, 2013 to reissue the policy with a lapse in coverage. Upon reissue, **. [redacted] selected a Personal Injury Protection (PIP) limit lower than the New Jersey default limit of $250,000. Per New Jersey Department of Banking and Insurance regulation, a completed and signed coverage selection form would need to be on file for the policy in order to maintain the lower coverage. **. [redacted] failed to complete the form resulting in a change in coverage from 15,000 to 250,000. This caused a premium increase of 188.70. Please note that **. [redacted] was advised when he reissued the policy that the form could be completed via GEICO.com or fax and that he would need to agree to immediate completion of the form prior to binding the policy with the lower coverage.

It is GEICO’s position that all proper procedures were followed in rating and billing of the policy in question. The increase in premium is due to the failure to complete a form required by state regulation. To date, no completed and signed coverage selection form has been received. **. [redacted] can contact GEICO at ###-###-#### for further instructions on how to complete the form and reduce the premium on the policy. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,

Review: In May2014, I began pricing out insurance options for my primary home, a rental home, and car.

Of the carriers I spoke to, GEICO was significantly less expensive for the rental & the car, and very much so on the rental home policy ($473 for full coverage with a $7500 deductible on [redacted] CA [redacted]). The agent was Mark B[redacted]; ###-###-####).

I agreed to the new policy for the rental & car, and they were to go into effect on 28May.

I gave notice to cancel my existing policies with [redacted].

In mid June, I received contact from my mortgage company ([redacted]) stating that I was out of compliance due to lack of homeowners insurance. I contacted both they and GEICO, who assured me they would send the policy documents. In early July, my mortgage company again contacted me, telling me this was not resolved. I spoke to multiple people in Customer Service who assured me this would be taken care of, documents sent, and their solution was to have the policy instated 09Jul14 to make it current. I addressed this with [redacted] and had the date of cancellation altered to 09Jul14.

on 28Jul, I contacted my mortgage company, who told me there was still no homeowners policy on record. When I contacted GEICO I was told that the original policy had never been written (1st person I spoke with) then that it had been written but cancelled (2nd person), and that the only recourse was to write a new policy for $600+, a substantial markup from the contracted amount, and in fact more than my original policy. When I insisted on the price I had been promised, I was told it was “too late” and outside the acceptable timeframe to honour the original policy terms.

I believe this violates Promissory Estoppel regulation at the Federal level, and Bait-and-Switch laws at the California state level. After hours on the phone with GEICO & the mortgage company I am without recourse and wish aid.Desired Settlement: I wish for GEICO to instate coverage as promised, for the original price promised.

Business

Response:

July 30, 2014Dear [redacted]:I am writing to you in response to [redacted]’s concerns outlined in your July 28, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance and [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier.[redacted] contacted GIAI and purchased Dwelling Fire policy [redacted] effective May 28, 2014. The policy premium of $473 was billed to his mortgage company. No payment was received and a notice of cancellation for no payment was mailed to the customer.[redacted] contacted GIAI on July 2, 2014 stating that the policy should not have been effective until July 9, 2014. When the policy was re-quoted with the updated effective date the premium changed due to new rates being implemented by the carrier. [redacted] declined to make payment and on July 9, 2014 policy [redacted] terminated flat for non-payment.As [redacted] declined to provide payment or accept any of the options to rewrite coverage, there is currently no coverage provided through any carriers represented by GIAI.If you have additional questions or concerns, please contact me at ###-###-####.Jeff B[redacted] GEICO Insurance Agency, Inc.

Review: I agreed for Geico to take 127.00 a one time payment off my credit card for [redacted] to start his auto insurance and when we hung up with Geico they charged my credit card 266.59 and didn't tell me. I called them and they refused to charge back the difference to me. That is very bad business on Geico's part. I have also contacted my credit card company about Geico's frauding my card with the over charge. [redacted]Desired Settlement: I expect Geico to refund the over charge to my credit card or mail me the refund in a check form.

Business

Response:

February 4, 2014

Dear **. [redacted]:

This will acknowledge receipt of your February 2, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.

On January 14, 2014 the above policy was established in the name of [redacted] to insure a 2000 [redacted]. Our records indicate that based on a quoted six month premium of $1,539.50, the insured was advised that a down payment of $266.59 was required to start the policy. A credit card payment for the $266.59 was submitted via telephone on January 13, 2014 and the policy was established effective January 14, 2014 as indicated. As requested by the insured, the policy was also enrolled in an automatic recurring credit card payment method (RCP), with the next premium installment amount of $256.59 scheduled to be extracted on February 14, 2014 from the credit card account on file. There is no indication that the insured was advised that a down payment of $127.00 was sufficient to start the policy. Accordingly, GEICO is unable to refund any portion of the down payment unless the insured wishes to cancel the policy.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Review: I specifically asked for my billing to be mailed to me because I relocated and did not have banking set up with a local bank. Geico instead tries to use a checking account I have limited access to use and now I have four over draft fees! I have had nothing but issues with this company in the last year and they have no been helpful at all!Desired Settlement: I want the overdraft fees credited back to my account.

Business

Response:

I have attempted to locate the policy mentioned in this complaint but have been unable to do so. The provided account number is invalid and we do not have record of the provided telephone or name/zip code combination. Do you think you could assist in getting further information from the customer?

Review: I started contract with another company on May 25,GEICO has double billed me for the period 5/25-6/11. I informed them of this.Received agency letter

My premium date ended on the 25 of each month.I started contract effective on May 25, 2013. Geico has since billed me for 5/25 - 6/11 2013.They continued policy after stop payment.I have informed them that I have insurance with another company but they have proceeded to send my information to

[redacted].I was billed $285.22 but was told by the collection agency that they would give me a settlement amount.I do not owe this amount as I was insured during this perod and this would constitute double billing.

my policy number with Allstate is [redacted] 05/25 effective05/25/13. My policy number with GEICO is [redacted].

I could not have filed a claim with Geico during the stated time frame because they were not my carrier.It is highly unethical for Geico to be billing me and furthermore sending my information to collections.

I am requesting that this action be investigated.

Your expedited intervention is highly appreciated.

Yours respectfully [redacted]Desired Settlement: I would like to have this amount of $285.22 be removed from my account and that the collection agency be informed that this has been done.

Business

Response:

Please find our response letter for complaint #[redacted], *. [redacted].

November 1, 2013

Dear **. [redacted],

We received your correspondence dated October 29, 2013, regarding the above-noted

Consumer.

**. [redacted]’s policy cancelled for non-payment of premium effective June 11, 2013, with a balance of $285.22 owed for coverage provided through that date. On July 15, 2013, **. [redacted] contacted us and informed us that he obtained other insurance effective May 25, 2013. We agreed to backdate the cancellation of his policy once we received proof of other insurance; however, we never received the requested documentation.

On October 30,2013, we spoke to **. [redacted] regarding this matter. On October 31, 2013, **. [redacted] provided us documentation of his insurance with Allstate effective May 25,2013. As a result, we adjusted the cancellation of **. and [redacted]’s policy to May 25, 2013, which lowered his outstanding balance of $101.85. **. [redacted] agreed with our decision, and advised us that he would pay his balance at a later date.

We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

Sincerely

Review: On July 9 2013 I purchased a auto policy from Geico utilizing my [redacted] Card. After reviewing the policy and other offers I had I decided to cancel the policy that same day 8/9/2013. I called ###-###-#### the agent assisted me in cancelling my policy. At that time the agent told me I could expect the refund of the premium I had just paid in 3-5 days. After waiting 6 Business days I reviewed my [redacted] account to find that Geico had not kept their promise to refund my premium of $1024.74.

I called the number ###-###-#### on 8/17/2013 again and was told now that it would be another 15 days before Geico would send a check to me. The agent acted like I had just canceled the policy even knew I had canceled the policy a week ago.The agent was unwilling to help or allow me to speak with a supervisor. I was kept waiting on the phone for over 30 minutes as well only to be told there was nothing that could be done. I have searched the Geico site and I could not find any policy that states what the standard refund policy is. All I know if I went to Sears with a product and asked to refund even for a thousand dollar items they would process immediately not 15 days. Geico certainly had no problem taking my money now they want to keep it there is no way it could possibly take them 15 days to process the refund. They appear to be trying to steal my money.

Can someone help thisDesired Settlement: I want my money back! for such a company to have these types of practices is appalling...shame on Geico

Business

Response:

July 24, 2013

Review: The [redacted] was involved in an accident in April. We had just had a full alignment last week in February. We also had a full synthetic oil change on the day of the accident. When I received the car back from the repair shop, the driver's wheel was turning the car to the left when the wheel was straight. I took it to the shop and they told me that GEICO denied their request to do an alignment. I called GEICO and asked why. I was escalated, due to previous poor communication with the adjuster, to the auto damage supervisor. He promised to review and that either he or the assigned adjuster would call me back with details. I received no such call. Today - we received a call from the body shop that they received a decline again when they re-submitted the request for an alignment. We still don't know why. I advised GEICO that I could produce a receipt for the alignment from February. Since I read that riding on a poorly aligned vehicle can cause additional damages including by not limited to: poor gas mileage, worn/destroyed tires and other items that we really don't want to happen as we take great care of this particular car. GEICO did not act as promised to speak with me with regard to the reasons for their declining to complete the repairs to the condition the car was prior to accident.Desired Settlement: In the interest of preserving the condition of the car, I went ahead and paid for another alignment this past weekend. We decided to be patient and wait for a return call from [redacted] and/or [redacted]. Having heard from neither of them, I would like 1) to know why they did not at least review the receipt from the alignment that we had in February; 2) to know why they have declined to pay for the alignment; and 3) at this point, I think GEICO should reimburse us for the $80+.

Business

Response:

July 9, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: Anita Horne

RE: FILE

NUMBER: [redacted]

COMPLAINANT:

[redacted]

INSURED:

[redacted]

CLAIM

NUMBER: [redacted]

POLICY

NUMBER: [redacted]

DATE OF LOSS: April 17, 2014

COMPANY:

NAIC #: [redacted]

Dear **. [redacted]:

Thank you for your letter of

June 23, 2014.

Review: I was a customer of GEICO for 10 years, with all of my and currently my husband's insurance needs (vehicle, home, etc.) being serviced by the company and its affiliated entities. Over years, GEICO continued to increase our car insurance rate materially every six months, despite we did not have any accidents or claims. GEICO's response to my inquiry regarding continuous material increases in rate was that they did not care that we were good drivers, as somebody had to pay the price of bad drivers. After getting this response, I started shopping for a better car insurance rate in early June 2014. The quotes I received from a number of car insurance providers, including Allstate, [redacted], Progressive among others, all came in way lower than GEICO. At that point, I called GEICO on Jun 5, 2014 and informed them that we were considering switching to another insurance provider and may not be renewing our policy with them, which was due for renewal on June 18th. GEICO representative did not make any attempts to retain us as customers and instead, threatened with potential consequences of switching. Once we started doing paperwork with [redacted], which we chose as a new provider, we were shocked to find out that GEICO cancelled our insurance, without our consent and based on the single conversation I had with them as described above. In the meantime, we put new insurance in place with [redacted] (one day before our GEICO insurance expired on 6/18), however, to this date, GEICO has not provided to [redacted] a letter, which they requested, confirming that we had valid and continuous insurance coverage with GEICO for 10 years, despite I called GEICO and gave appropriate authorization to release such letter. In the meantime, we have received several threatening letters from GEICO informing us that they reported us as having no insurance (despite they know we are now customers of [redacted]) and that we had to turn in our license plates immediately, or our driver licenses will be suspended.Desired Settlement: We would like to request that GEICO supplies a copy of the letter, as requested by [redacted], which confirms that myself and my husband had appropriate car insurance coverage with GEICO through 6/17/2014. We would also like to receive a copy of such letter for our records.

Business

Response:

July 9, 2014Dear [redacted]:This will acknowledge receipt of your July 3, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that the above policy was cancelled on June 17, 2014 as per the insureds request, and the requested proof of coverage letters were provided on June 25, 2014 and June 27, 2014 respectively. Enclosed are copies of the two letters that were sent to the supplied email addresses.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The letter from GEICO in response to my complaint contains material misstatements and the letters they have supplied so far are not consistent with what was requested. The letter from GEICO states that they cancelled our insurance on 6/17/14 at our request. In reality, GEICO cancelled our insurance on 6/5/2014 - I have a letter from GEICO dated 6/5/2014, which informs me that our insurance is being cancelled as of 6/18/2014 and that the Department of Motor Vehicles has been informed accordingly (we have kept this letter for our records and would be happy to produce a copy of this as evidence). This action was taken by GEICO 12 days before myself and my husband's submitted written consent to cancel our insurance with GEICO on 6/17/14 and based on a phone conversation where I informed them that we are considering switching the providers. As a result of GEICO's actions, my husband and I are now in a position where we have to defend ourselves in front of the Department of Motor Vehicles (DMV) to prove that we have had continuous car insurance coverage. While our new insurance with [redacted] became effective on 6/16/2014, i.e. before GEICO insurance was cancelled, because GEICO informed DMV about the cancellation almost two weeks before [redacted] informed DMV about our new insurance, a case was opened against us by DMV because of lag of reporting between GEICO and [redacted]. To make matters worse, GEICO continuously ignored requests from [redacted] and us to supply a letter confirming that we had valid continuous insurance coverage, which made it difficult for [redacted] to finalize their paperwork. If you look at the letters GEICO supplied in their defense, first letter was issued on 6/20/14, i.e. 3 days after our insurance was cancelled. Also, this first letter does not indicate any dates of when our coverage was effective / valid, moreover, it specifically says that the letter does not indicate continuous coverage. I was outraged when I saw this letter - after having continuous coverage with GEICO for 10 years, receiving this letter was simply hurtful and upsetting. The second letter, dated 6/27/2014, was issued on the date when I filed the present complaint with Revdex.com. This second letter only shows coverage for 6 months preceding the current switchover from GEICO to [redacted]. I would like GEICO to acknowledge, in writing, that I, [redacted] (maiden name [redacted]) have had continuous coverage with GEICO from June 2004 when I first became a customer until cancellation on 6/17/14 and for my husband [redacted] from whatever date he was added to the policy to 6/17/14 and my husband's company Highlander Realty from whenever this entity was added to coverage to 6/17/14. Finally, because circumstances have changed since the time I filed this complaint and we are now working to resolve the case opened against us by DMV because of GEICO's actions, I would also like GEICO to issue a formal letter of apology to me and my husband for causing us distress by their actions - i.e. cancelling our insurance almost two weeks before we submitted a written consent and informing DMV accordingly, which resulted in us now having to prove that we have had continuous coverage, which we did.

Regards,

Business

Response:

July 17, 2014Dear [redacted]:This will acknowledge receipt of your July 15, 2014 follow up inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that the complainant contacted GEICO via telephone on June , 2014 and requested to cancel the above policy with an effective date of June 18, 2014. The policy was cancelled as requested, and the complainant was provided with written confirmation. Our company subsequently received a faxed request on June 17, 2014 from a representative of [redacted] Insurance Company to cancel the policy with an effective date of June 17, 2014. As per the written request, the policy cancellation date was then adjusted to June 17, 2014, and the applicable pro rata premium refund of 8.76 was issued to the insured on June 18, 2014. Enclosed is a copy of the faxed request dated June 17, 2014.There is no indication that any error occurred on GEICOs part regarding the above transactions. Our records also show that our company sent the required notification to the New York State Department of Motor Vehicles on June 18, 2014 in a timely manner as required by law. GEICO has no control over any reporting delays that may have occurred with the complainants new carrier. Enclosed are copies of the three proof of coverage letters that were requested by the complainant.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

Review: To whom it may concern, 12/17/2013

I recently had a claim that was opened with Geico the claim number is [redacted]-* and it was denied I need some clarity on this because it just does not make any sense to me or anyone for that matter. From the day I made my claim I told every representative that I spoke to exactly what happened and was assured that this was covered by my comprehensive insurance plan over and over I reiterated exactly what happen. The rep that was assigned to my case was not very helpful at all he tells me there were no points of impact on the undercarriage of my car and therefore no basis for him to have it repaired. As I said to the Geico Representative that I first spoke with I do not know exactly what my vehicle came in contact with but it is apparent that my vehicle came in contact with something. If a person were familiar with my vehicle which is a 2007 [redacted] they would know the entire undercarriage is covered by undercarriage covers which are not only there to protect from the weather but are also a vital part of the vehicles cooling system and to protect the low hanging hoses (coolant and high pressure p/s hose) these were pulled off. When the incident happened I did not call Geico right away I had the vehicle towed to a shop to have it inspected due to the fact after the impact the vehicle was no longer running. I did not tell the shop anything happened other than the fact it would not start, the following day I was called by the shop manager who started the conversation off with “did you hit something?” I asked him why? He replied “because all the plastic guards under the vehicle have been busted up and are hanging also the lower radiator hose had been knocked off causing you to lose all you coolant thus the engine overheated”. I told him exactly what happened and he asked me if I had full coverage insurance and if so this is something that is covered by the insurance company. I had no idea that this could be covered under insurance I thought insurance only covered collision or theft. After speaking with the shop I called Geico clai** line and explained everything that happen and was assured by the first gentleman I spoke too that this was covered under comprehensive coverage which I had. The following day I was contacted by someone from the clai** department who told me the car was going to be picked up and taken to a collision center at this time I explained to them the car had absolutely no structural damage other than the undercarriage covers being broken off, and that there was something wrong mechanically because the car was inoperable. The rep then proceeded to tell me it needed to go to a Geico approved shop once again I reiterated the car was at a shop that was fully capable of repair because it needed no body work. The following day I was called by the adjuster assigned to my claim [redacted] he told me the car was to be taken to a collision center at which time once again I told him the car had no structural damage he stated he was going to go out and inspect the car and we would go from there. Now at this time I did not know the car needed to be inspected and approved by someone this is my first time around with an insurance claim, so I called the clai** line again because I was thinking ok this guy has to go inspect the car? So I thought to myself well it went to a shop they removed the broken undercarriage covers and put the hose back on in an attempt to fix it this was before calling in to file a claim or even thinking that was a possibility. I did not call my adjuster I just called the clai** line and explained this all to them and was reassured that this was not a problem and once again I explained the entire situation to this person starting from day one and they told me that was not an issue they even called the shop to set up a pick up time and tried to pay for what had already been done but the shop said there was no need, now this is I believe the fourth person I talked to and not once did someone say well it needs to be inspected first or we can’t say for sure if it’s going to be covered I was let on apparently by all these people. The bottom line is how can you say there has to be a point of impact does density of the object you hit play a factor? There are plenty of objects that can cause damage to plastic and have just enough force to knock a rubber hose off and not damage metal and I do realize I don’t know what I hit but neither does the adjuster, so is it just to assume I hit a brick or some hunk of metal. Another question is did the adjuster have pictures or another car same make and model like mine to compare because if so he would have realized how much was missing from the undercarriage of my vehicle. Once [redacted]’s did his inspection he called me and told me there were no points of impact he ended up having the car towed to a [redacted] dealership to have the engine inspected. **. [redacted]’s then called me the following day to say the same thing that there was no point of impact I tried to tell him the undercarriage covers were destroyed and that they were the point of impact they cover everything he then told me he could go ahead and replace all that plastic but it would be less than my deductible. How can he acknowledge that this was all damaged and not acknowledge the fact that it was all related to the catastrophic failure? After I was told it would not be covered I begin calling some shops to see about having it repaired the first shop I called asked exactly what happened and if I knew what was damaged I did not know exactly what the problem was or what was damaged internally. I decided to call the dealer to see if they could help me out by telling me what failed in the engine because **. [redacted]’s just said I needed a new motor, which in previous conversation he told me the reason he wanted to take it to a [redacted] dealer was to have a tear down done on the motor to find out specifically what would need to be replaced which I later found out he did not have done. Once I got ahold of the foreman at the [redacted] Dealer I asked him what was wrong with the engine he said its knocking he didn’t know any more than that because they did not take it apart. He asked me why I was calling and not the adjuster I told him that **. [redacted]’s had denied my claim he said that made no sense I agreed and that was the end of our conversation. I proceeded to call three other shops explaining to them what happen and received the same reaction from all of them that this made no sense because they have had similar clai** processed through their shops. In my last conversation with **. [redacted]’s I told him this all just made no sense he said he understood but he just didn’t see a way of him approving to have it fixed and that even one of the techs at the [redacted] dealer asked why he was being hesitant over fixing my car his reply was he didn’t want to get in trouble. In trouble for what? Taking care of a customer who has been insured with you for years, has a direct deduction for his monthly premium so he is never late on payment, and has never had a claim not even for something as small as a chip in the window? I actually paid out of pocket for that when I needed it at one point and my insurance covers that. I feel like I am being taken advantage of and it’s just not right.

[redacted].Desired Settlement: I want my vehicle fixed.

Business

Response:

Hello **. [redacted],

The attached pdf is our response to [redacted]' complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

January 2, 2014

Dear **. [redacted]:

We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to his concerns.

On November 21, 2013, **. [redacted] reported that his 2007 [redacted] Charger was involved in an impact on the freeway and as a resul his engine was not working. On November 25, 2013, we agreed to tow **. [redacted]’s vehicle to the repair facility of his choice to diagnose the engine damages. During our inspection, we spoke to **. [redacted] and explained that although there is an impact on the bottom plastic piece of the vehicle; we could not relate the damage to the engine failure. We explained that if **. [redacted] had any other information we certainly would take that into consideration, and on December 2, 2013, we towed **. [redacted]’s vehicle back to his residence.

Our Auto Damage supervisor, **. [redacted] spoke to **. [redacted] on December 31, 2013 to review the damage issues to resolve this complaint. After this conversation, **. [redacted] called the repair facility to review the damages with them. During his conversation the dealership explained it was possible the lower radiator hose could have dislodged during the impact. **. [redacted] contacted **. [redacted] and has agreed to replace his engine. **, [redacted] is satisfied with the decision and he has indicated that this would resolve his complaints on his claim. We are towing his vehicle to the shop of his choice to begin the repairs

I hope this information is helpful in resolving **. [redacted]’ concerns. If you have any additional questions, please contact Auto Damage manager, [redacted], at ###-###-####.

Sincerely,