Geico Corporation

Review: Spoke to Geico in regarwd to the vehicle repairs on my 2013 Kia Optima. I am not satisfied with the repairs and request that my vehicle be re-inspected by another auto body facility. Upon inspection I found various issues that were not address upon bringing my vehicle to [redacted] Auto Body for repair. There is damage to my passenger side rear wheel where there is damage causes my gravel impact from the accident that occurred on September 6, 2013. This damage was missed during the inspection. Also, upon return of the vehicle there was damaged on my passenger side rear door that appears that the door was hit causing a small dent and scratch on the door either done by the body shop before receiving this vehicle back or was caused by gravel during impact because this damage never existed on my vehicle prior to the accident. This vehicle was bought brand new and only 3 months old. The vehicle is missing the rear bumper decal that was supposed to be replaced and the wheel well of the rear driver side tire is still damaged; missing screws, and see** to be never repaired. When the body shop attempted to replace the decal they damaged it during installation and had to reorder it. The vehicles steering wheels is not straight when driving and it see** as if that the vehicle is either out of alignment or that frame is bent. Attached are the pictures showing the notated issues. Lastly, the cargo net in the truck was never put back together at reassembly.

I request a refund of my deductible and request that my vehicle go to another facility for tear down and re-inspect of the work performed. I do not trust the craftsmanship of this auto body facility and due to the other issues discovered I am unconvinced that there are not other issues hidden by this body shop. Also, I am currently out of the state in Wisconsin and unable to return to Illinois until 9/30.I am unhappy with this issue and request an immediate resolution.

###-###-####Desired Settlement: Request that I received a refund of my deductible and that my vehicle is re-inspected and repaired by another facility.

Business

Response:

October 8, 2013

Dear **. [redacted]:

Thank you for your inquiry of September 27,2013.

On September 9, 2013 we learned that a 2013 Kia Optima belonging to our policyholder, [redacted], had been damaged by collision. We inspected **. [redacted]’s vehicle that same day and provided an estimate of repair in the amount of $2,982.12. **. [redacted] chose to have his vehicle repaired by one of our Auto Repair Xpress locations in Chicago.

After retrieving his repaired vehicle, **. [redacted] contacted us to advise that he found additional damages he believed were related to this loss. We issued payment for an appearance allowance for minor damage to a wheel. We also informed **. [redacted] that we had paid for a wheel alignment and provided alignment specifications from the repair facility documenting that his vehicle had been aligned. Additionally, we assisted him with getting some other minor issues corrected.

We sincerely regret any inconvenience **. [redacted] experienced during our handling of his claim. We believe this matter has been resolved. The work performed by the Auto Repair Xpress facility chosen by **. [redacted] is guaranteed for as long as he owns his vehicle. We anticipate that **. [redacted] will have no problems, but will address any additional concerns that he may have with the repairs to his Kia should they arise.

Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am very displeased with the Geico. My number one issue is that my wife was instructed by Geico to only take the vehicle to a Geico approved service/claim center....My wife took the vehicle to a large local [redacted] dealership today for an estimate. After she advised the body shop that we had Geico insurance they basically sent her on her way without an estimate and in their words explained that "Geico was simple too difficult to work with, GOOD LUCK.

Geico is specifically steering customers away from legitimate repair facilities in order to meet their corporate agenda. I should be able to take my vehicle to whatever repair facility I choose and not be directed by Geico to "their" facilities.Desired Settlement: Allow me to take my vehicle to a repair facility of my choice and repair my vehicle properly. My vehicle has and will only been repaired at a [redacted] factory dealership. I should not be required to drive all over town to a facility that I have no intention of using.

Business

Response:

April 30, 2013

Review: Not fulfilling obligations of service contract.

I filed a claim on the 4th of December for a vehicle damage report from single vehicle incident. My insurance company stated they did not have an adjuster in the [redacted]. area but I would be assigned an adjuster to work with me and my claim. After reviewing MN statues I am under the understanding that they "must" inspect an inoperable vehicle within five days following notification of the claim. After numerous calls the vehicle was finally towed to a repair shop. Since then I have not been able to get a response on latest status of repair work or get a representative to call or e-mail me despite repeated attempts by e-mail. Since this is a clear violation of MN law I felt the only option left was to contact someone who might be able to get some resolution to my situation.Desired Settlement: I feel this company has not fulfilled it's contractual obligations and would like to know what legal options can be pursued to get them to uphold their contract and resolve this issue to my satisfaction since this a full coverage policy and did not anticipate this kind of run-around from a nationally known company.

Business

Response:

January 17, 2014

To Whom It May Concern:

Thank you for your inquiry of January 6, 2014.

On December 4, 2013 we learned that the 2013 [redacted] belonging to our policyholder, **. [redacted], had been damaged by collision. We requested that **. [redacted] obtain an estimate and photographs of the damage to her vehicle from the shop of her choice and forward them to us for review. On December 13, 2013 our accident tow department moved **. [redacted]’s vehicle at her request to her body shop of choice.

We received an estimate and photographs from [redacted] on December 18, 2013 in the amount of $704.03. The estimate and photographs were reviewed and approved on December 23, 2013, however the amount was lower than **. [redacted]’s deductible, therefore no payment could be made.

On December 25, 2013, we spoke to **. [redacted] who advised she would get a more complete estimate and re-submit for review. To date we have had no further correspondence with **. [redacted] and have not received any additional documents. We will make contact with **. [redacted] to inquire whether her vehicle still has additional damage.

We sincerely apologize for any inconvenience our handling of **. [redacted]’s claim caused and we regret that we did not have an adjuster in **. [redacted]’s area to handle her claim. We are ready to assist **. [redacted] with any additional questions or concerns that may arise.

Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Hello. My name is Mary E[redacted](Policy #[redacted]) and well, I used to be a loyal customer of Geico. I am now researching insurance companies because of how Geico treated me! Moreover, when my renewal hits...I am gone!
Well, 2 or 3 days before the Thanksgiving Holiday came...I was short on cash and my account with Geico was already in the cancelation phase but I manage by the grace of God to come up with the money. However, I was 12 cents short; Literally 12 cents!! I had been in contact with Geico a week before this and a week before that. But on this specific call into Geico was highly unprofessional...rude...disappointing and harsh! So, I called in and asked if I could get an extension until after Thanksgiving...the rep on the other end said I couldn't. Now, I was feeling pressured and in despair...remember I am a loyal customer and I only wanted to pay my bill. So, I could drive to see my mom with my son and not get pulled over. So, I told the rep...I have 66.38 and that was it!! She kept pushing and pushing me as if I were a slot machine to get more money to come out of me. The total was 66.50...
I reiterated this is all I have...there isn't anymore! She had the nerve to tell me to ask a family member or friend for the extra 12 cents. She also added that if they took the 66.38...the account would still be closed and they would take the 66.38 and without a refund!! I was irate...I asked her to put her boss/sup on the phone and it took her awhile to come to the phone. I explained my situation to her with the heaviest heart and she kept telling me...The system won't take half a payment. I replied...its not half, it is all but 12 cents. She kept saying...I know how you feel...blah...blah! I replied...No, you don't because I m trying to get to my mothers house without being pulled over...having my vehicle towed something or more embarrassing and dangerous. I told her that my son is traveling also! She didn't care...she just kept saying I do completely understand. I replied once more...You do not!! I m trying to pay here but you will not allow me or that you don't advise me without the 12 cents? 12 cents??? I was out done....heavy heart, so I hung up on both of them. Neither one did not want to help and that particular system they were referring to needs to be replaced. My policy was going to be cancelled for a lousy 12 cents....who does this to people during the holidays??? Oh yeah...Geico does!!
Their customer service is atrocious and they could care less about their loyal...paying customers that were having a bit of a hardship at the time; during the Thanksgiving Holiday. We are we all supposed to come together and "give thanks...!" I was in tears!! I don't understand companies such as these and they make millions of dollars but cannot help a less fortunate person such as myself...a single mom with a Autistic son and cannot get a break!! I am enraged with this company!!!

Review: On July 22 I called Geico and spoke with a representative regarding canceling my policy effective August 6 due to my relocation to Romania. I received that day an email notification that my policy would be cancelled and a refund would be issued.

This previous Saturday I returned to the city from a week in the mountains and had multiple emails from Geico stating that my policy was set to cancel due to lack of payment. I immediately called Geico in an attempt to rectify the problem. The first employee informed me that their email was incorrect and that I owed them close to $200. I refused to make a payment and asked to speak to a supervisor. The supervisor told me that since it was their mistake, it would be corrected to the original requested cancellation date, and no bill would be issued.

On Monday I received a bill for $176.72. I again immediately called Geico and spoke with a supervisor. This supervisor told me it would be taken care of immediately and that he would email me confirmation. Now, close to 48 hours later (I am 7 hours ahead of EST) I have not received the notification, my requests for information and support from Geico have gone unanswered, and my account still shows a negligent balance. I am now fearful that this will adversely impact my ability to secure reasonable insurance rates in the future. And, is extremely frustrating as I've paid Geico over $200 a month for the last 15 months.Desired Settlement: I would like a written apology from Geico for the incredible amount of additional stress that they have added to an already stressful period of transitioning to Europe. Further, I would like formal documentation that shows there was no lapse in my coverage, and no outstanding balance.

Finally, some form of compensation for the nearly 45 minutes of international calling I had to do in an attempt to fix this mess would be appreciated.

Business

Response:

August 23, 2013

Geico decided to bring my bill from the low $300s to $618 this month. I was working with a representative that just kept telling me it was because I missed a bill, but I paid that bill. Geico cancels policies, I've never been somewhere that just adds it to the next bill. I requested a supervisor but my request was ignored. This was via email. Worst customer service experience I've ever had in my life and I'm not paying this bill. It's unfair that a corporation thinks they can demand double the agreed upon amount even after I paid the bill. I was past due but I made the payment. The rep pretty much told me that she'd remove easy pay but if I don't pay the $618 they'll cancel my policy. Not even taking into account my payments!

Review: My daughter was riding in my Honda Civic, driven by her boyfriend [redacted]. They were hit by a [redacted] in a mall parking lot in [redacted] did not provide insurance information, but gave his drivers license. [redacted] and my daughter claim [redacted] tried to go around them and scraped the right passenger door and rear quarter panel. [redacted] claimed [redacted] turned right in front of him.

As in most cases like this each person ends up paying for their own damage. In fact, [redacted] Insurance company, [redacted] sent me a letter (Claim number [redacted]) stating this was to be the case with two different stories about the accident.

After 2 weeks of not hearing from Geico, I called and was told they thought [redacted] was lying and [redacted] had some medical problem (they refused to tell me what) and was going to sue. I asked Geico how to get my car repaired with no response.

On 2/5/2013 Geico sent me a letter saying they settled with [redacted]. I called Geico and was told this was done to prevent a law suit, but Geico had paid no Medical settlement. Geico refused to tell me what they did pay [redacted].

As the speed of both cars was well under 5-10 MPH, I have trouble believing [redacted] was hurt and he did not indicate he was at the accident.

The damage to my car was not the kind of damage if [redacted] had turned right in front of [redacted]. I did send pictures to Geico.

I asked Geico again how to get my car repaired, with no response.

On 2/18/2013 I sent Geico an E-Mail with my unhappiness. I told them they needed to correct this action or I would report them to the Insurance Board. I also asked them again where to get my car repaired. I have recieved no reply from Geico.

[redacted] address is [redacted]

Policy numberr [redacted]

claim number [redacted]Desired Settlement: I think because Geico has made an error and helped [redacted] commit Insurance Fraud and because they seem to have so much extra money and are unable to support their own clients that Geico should forgo my deductable, repair my car and provide at no cost to me a rental car while the car is in the shop.

It would be nice if they would contact me to where I can get the car repaired, I am sure the lein holder of the car would like that also.

Business

Response:

March 14, 2013

Revdex.com of Metropolitan [redacted]Washington [redacted]DC and [redacted]Eastern Pennsylvania

1411 K St. NW, 10th floor

[redacted]Washington, [redacted]DC [redacted]20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: December 18, 2012

COMPANY: Government Employees Insurance Company

NAIC #: [redacted]

Dear [redacted]:

Thank you for your correspondence of March 7, 2013.

This loss occurred on December 18, 2012 while [redacted] was driving [redacted]’s Honda Civic and was involved in a collision with [redacted].

The loss was reported to GEICO by [redacted] who reported that he was travelling on a loop road around the [redacted] in [redacted], in the right lane of two, when [redacted] made a right turn from the left lane across his lane of travel. We also obtained a recorded statement from [redacted] who stated he made a left turn from an intersection and moved into the right lane to make an immediate right turn into Barnes and Nobles when [redacted] attempted to pass him on the right. [redacted] confirmed in his statement that there was a curb on the right side of the right lane. We made several attempts to secure a recorded statement from [redacted]’s daughter [redacted] who was a passenger in [redacted]’s vehicle, but have not had a response from her to date.

Based on photos of the damages to [redacted]’s Honda, scene photographs, and [redacted]’s statement, we determined that [redacted]’s was primarily responsible for the accident. If [redacted] was in the right lane as he states, [redacted] would have had to go over the curb in order to pass [redacted] on the right. This would have caused substantial undercarriage damage to [redacted]’s vehicle, possibly rendering it unsafe to drive. As you can see from the enclosed estimate, we saw no damage to the undercarriage of [redacted]’s vehicle.

Up to the point of receiving your letter, [redacted] had told us he wished to present his claim to [redacted] Insurance. On March 11, 2013, claim supervisor [redacted] attempted to speak with [redacted] by phone, but he declined and asked her to put anything we have to say in writing. If [redacted] would like to have his vehicle repaired we ask that he call our offices or go to www.geico.com to arrange an inspection of his vehicle.

We have paid a total of $1,626.13 for property damaged in this accident and have made no payments for injuries to date. We will thoroughly review any claim of injury presented against [redacted]’s policy. If there are any additional questions or concerns, please contact Claims Manager, [redacted], at [redacted].

Sincerely,

Regional Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] may tell a better story then [redacted], but the facts are [redacted] did make a left into the mall loop, then moved to the right lane, then turned right AFTER passing the curb and driving between the parking spaces [redacted] attempted to pass and damaged the right side of my car. The damage on my car started at the right rear fender and moved up to the passenger door. IF [redacted] had turned right in front of [redacted] (as he claims) travelling at 5-10 MPH how did my car get damaged from the rear fender to the passenger door? And, why did [redacted] car only have damage on the left front?

Geico can not seem to read very well. My complaint was there is no proof as to who was at fault. We believe it was [redacted]. Our point is [redacted] own insurance company, [redacted] could not find fault with two different stories. [redacted] told me on the phone that [redacted] claimed to be injured and was going to sue so Geico was going to settle. She told me this was necessary because I would be the one sued.

My daughter was never left any messege to contact Geico to give a statement. Geico I repeat has assisted [redacted] in insurance fraud by his story about an injury and the threat of a suit.

Geico seems fine to pay over $1600 to avoid a law suit, so I again repeat Geico should repair my car and charge me $0 on my deductable and provide a fee rental while the car is repaired.

Geico still can not get it through thier mind that I am a truck driver and have asked them to not call me on the phone. They did call me on the phone about my car repair and I asked them very nicely to send me an E-Mail. I have sent a request on their web site for repair inspection and stil have recieved no responce.

Regards,

Business

Response:

March 26, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attn: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: December 18, 2012

COMPANY: Government Employees Insurance Company

NAIC #: [redacted]

Dear [redacted]:

Review: On 5/20/2013 my vehicle was involved in an accident. I decided to go thru my comp and collision with Geico General claim number XXXXXX[redacted] for repair on my vehicle thinking it was a quicker and easier option. The car accident involved 2 other vehicles and they took a while decided who was at faul and at what percentage. I had no fault whatsover as my vehicle was damaged in the back. It was decided that [redacted] claim # XXX-[redacted] was 100% at fault.So as of 8/2/2013 my car has not been repaired... Nor have I been given a check for a fair amount for my vehicles worth in the event that my vehicle is totaled.It has been 70 days since the accident occured and I am still out of a car. I need some intervention for resolution in this matter.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Either repair my vehicle and reimburse me for loss of usage since the day of the accident till the day I get my car back repair. Also pay the tow and storage and disassembly of my vehicle at the bosy shop.

Business

Response:

Please find our response letter for complaint # [redacted] and [redacted].

Review: I had a flat with my car and called my car insurance for a tow, my flat was due to some thing that was in the road, I told them what have happen and they fixed it but I paid for the repairs and they paid for the tow only they paid 50.00 dollars for the tow and I paid 1500.00 for the repairs. later they said that it was my fault that the weather was bad and late reported that I had an accident and hit something this is not true since there was no repairs to the car frame only the tires and under it. they out not take the accident of the report so my other car insurance went up due to them using to tow that I paid in my insurance with them I kepted calling to fix the problem but they keep changing there report and saying I should not have been driving and that I had hit something which is not true so they sent a report to insurance commissioner and [redacted] which I have never had any accident in my life I have been driving since 1980. so they reported it as an fault accident and not a flat tire. which I have not control of small items that are on the road. there direct number is [redacted] or [redacted] or [redacted]Desired Settlement: I want them to take my name of the report for at fault accident that was filed to:

[redacted] A [redacted] ###-###-####

[redacted].[redacted].com

report # [redacted] and also

Insurance Commissioner

Maryland Insurance Administration

Business

Response:

July 31, 2013

Review: One 7/5/14 I contacted Geico's Emergency Roadside Service for a towtruck in [redacted], CA. Geico sent [redacted] Towing who then towed my vehicle to [redacted]. The tow truck driver backed my vehicle into a parking spot and while releasing my vehicle the Assistant Service Manager of [redacted] advised me to check the back of my vehicle for damage because he heard scraping noises. This is when I discovered my rear bumper was damaged from hitting the parking curb. The driver denied responsibility. I contacted Geico and they informed me that I personally was not at fault for the damage. All attempts to [redacted] Towing that day while I was still in [redacted], and the following week when I had to return to [redacted], failed to put a manager on the phone for me . I contacted Geico again on 7/8/14 to complain about their emergency road side service and how they had failed to provide me with a manager or insurance information, and I discovered Geico had apparently filed a complaint on my behalf re: emergency road size services and that an analyst would be contacting me regarding the damage complaint.

On 7/9/14 the analyst contacted me in order to schedule an inspection of my vehicle. I was scheduled to meet with a Geico adjuster at 8:30am on Saturday, 7/12/14 at [redacted] in [redacted], NV. I arrived at the inspection and the adjuster completed the estimate for repair. During this meeting, the adjuster asked me, "Do you know where you're going to take your car for repair? If so, I can cut a check for you now." I informed the adjuster I was not sure yet, at which point the adjuster said they would print me a copy of my estimate and informed me I just need to give the printout to the repair shop. I confirmed with the adjuster, asking, "Do I just hand the repair shop the paperwork, and they bill Geico?" The adjuster confirmed yes. Upon leaving, the adjuster told me to make sure I had provided Geico with the tow truck company information and that Geico would continue to "go after" the company regarding the damage.

When I was able to adjust my work schedule, on 7/28/14 I took my vehicle to Sudden Impact in [redacted], NV for repair. On 7/31/14 I called to check on the status of my car and was informed that it was ready and they were waiting on payment. I contacted the Geico adjuster that I had met with on 7/12/14 to ask about the payment so that I could get my vehicle back and they informed me that it was assigned to a different adjuster now and gave me the new contact information. I called the adjuster with no answer, left a voicemail and to this day never received a reply. I contacted Geico Claims and they also attempted to contact the new adjuster with no answer. I called the repair shop to ask if the adjuster had made any contact with them, to which they informed me "No." They then looked through my paperwork again to find out that the estimate was filed under Comprehensive and that I had to pay my deductible for the repair. I told them that can't be right since the adjuster before had offered to cut me a check. I called the original adjuster and they confirmed that yes, I have to pay under my deductible. The call dropped and I called Geico Claims to speak with someone else. I informed them that I did not understand why I was offered a check, told to submit the paperwork and that Geico would pay the bill, but was now being told that I had to personally pay. The representative over the phone said they would notate the situation and attempted to contact the re-assigned adjuster with no answer. The representative then informed me it would be best to pay out of pocket to get my car back and to stop accruing rental car fees, and then contact the Geico analyst in the morning re: reimbursement. I then had to pay $473.75 out of pocket for my car. I called the analyst and left a message re: how to be reimbursed for my rental car and the damage repair.

On 8/4/14 I received a voicemail from the analyst advising me that I would not be reimbursed through emergency road size services for the damage caused to my vehicle. The voicemail did not indicate anything re: rental car reimbursement, but I did receive an email from Geico that afternoon stating that my rental reimbursement was being processed. I still have not received an answer as to why the original adjuster offered to cut me a check for repair initially, only to later inform me that I had to pay from my deductible.Desired Settlement: To be reimbursed the $473.75 for damage to my vehicle that was caused by the emergency road size services, even after I even provided information regarding a witness other than myself. Geico sent me a towing company that not only caused damage, but failed to follow-up on the issue and Geico continues to endorse a poorly perceived towing company. Furthermore, the Geico adjuster misled on a verbal commitment to me by offering to cut a check and later telling me no, that I had to pay out of pocket.

Business

Response:

August 18, 2014

Review: I WAS TOLD THAT WHEN I SENT IN MY VEHICLE MILLAGE VERIFICATION FORM BEFORE THE PAYMENT DO DATE, MY PAYMENT AMOUNT WOULD BE ADJUSTED BEFORE THE FUNDS WOULD BE TAKEN OUT OF MY ACCOUNT, I SENT MY FORM IN ON OCTOBER 28TH, 2013. THE GEICO REP TOLD ME AND SENT ME A VERIFICATION TEXT TO MY PHONE, THAT HE CHANGED MY PAYMENT DUE DATE TO NOVEMBER 12TH 2013 SO THAT GEICO WOULD HAVE TIME TO PROCESS THE PAYMENT AMOUNT. TODAY IS NOVEMBER 9TH 2013, I CALLED GEICO AN HOUR AGO TO SEE IF THEY APPLIED THE PAYMENT ADJUSTMENT BEFORE IT WOULD BE COLLECTED AUTOMATICALLY FROM MY ACCOUNT, THE REP TOLD ME THAT HE JUST MADE THE ADJUSTMENT RIGHT NOW AND THAT THE ADJUSTED AMOUNT WOULD NOT REFLECT BECAUSE THE VERIFICATION WAS SENT TO THE BANK TODAY AND NOT ON THE 7TH WHEN THEY RECEIVED MY FORM IN THE MAIL. IF THEY HAD THE FORM FOR 2 DAYS BEFORE THE VERIFICATION WAS SENT TO THE BANK. I ASKED TO SPEAK TO A MANAGER NAMED [redacted], AND SHE SAID THERE WAS NOTHING SHE CAN DO EXCEPT WAIT FOR THEIR MISTAKE TO OVERDRAFT MY ACCOUNT THEN ADD A CREDIT TO MY POLICY. I TOLD HER THAT IT WAS NOT MY MISTAKE AND THAT I DID EVERYTHING RIGHT AND WHY SHOULD I BE MADE TO DO MORE WORK TO FIX THEIR MISTAKE? SO I ASKED HER IF SHE MINDED IF I FILE A COMPLAINT WITH THE Revdex.com FOR BAD BUSINESS PRACTICE, AND SHE SAID "YES GO RIGHT AHEAD" SO HERE IT IS.Desired Settlement: I WISH THEY DID WHAT THEY SAID THEY WERE GOING TO DO AND STICK TO THE PLAN WE MADE TO FIX A POTENTIAL PROBLEM, AND NOT GIVE ME AND OVERDRAFT RECORD FOR MY BANKING HISTORY, AND WRITE AN EXPLANATION TO MY BANK SO THAT THIS INCIDENT IS NOTED IN MY BANKING HISTORY SO THAT IT DOESN'T LOOK LIKE I AM BEING FINANCIALLY IRRESPONSIBLE.

Business

Response:

November 21, 2013

Dear **. [redacted]:

We have received correspondence from the Revdex.com requesting assistance on your behalf. I am happy to provide you with the following response.

I would first like to thank you for choosing to insure with the GEICO family. We know you have many options when selecting an insurance company, so we truly value your business.

On 07/31/13, your GEICO automobile policy renewal documents were mailed with a renewal effective date of 09/03/13. After the failure to respond to a 06/05/13 letter requesting verification of low annual mileage, you're policy was renewed at the California annual mileage average of 12,000 which caused an increase in the policy premium at the renewal. The renewal paperwork included an updated billing schedule based on the increase in annual mileage and also advised of the adjustment in annual mileage at the renewal.

Our records indicate your policy is enrolled in the electronic funds transfer payment program and your payments are automatically debited from your account on the 3rd of every month. Any adjustments to the date of the extraction or to the amount being extracted must be completed a full 3 calendar days prior to the next scheduled extraction date in order to be effective for the next scheduled extraction. The first two payments for this renewal period scheduled to be extracted on 09/03/13 and 10/03/13 were both completed successfully.

At your request on 10/29/13, the extraction date for the 11/03/13 payment was postponed until 11/12/13. We received your completed mileage verification on 11/07/13, but unfortunately due to the date the document was sent and the delivery method chosen, sufficient time was not provided for the receipt and processing of the document prior to the next scheduled extraction and the 11/12/13 extraction was processed as scheduled. Your annual mileage has been adjusted to-reflect the 1,176 miles per year that was indicated on the received verification document and the resulting decrease in premium is reflected in your future billing schedule.

-Unfortunately, we are unable to honor your request to reverse any overdraft fees that may have been incurred at this time as the 11/12/13 payment was extracted on the date as scheduled and for the amount as scheduled. The completed questionnaire to adjust the premium prior to the 11/12/13 payment was not received and processed by the necessary date to have an effect on the 11 /12/13 extraction.

**. [redacted], I hope this is helpful in understanding the billing and the electronic funds transfer portion of your policy. If you have any additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].

Sincerely,

Review: I contacted geico to switch my payment cause it was not on my pay period. I switched it to August 8th and the lady that I spoke to stated thats fine to resign up for automatic pay after payment is made like I always do. Well I go to the gas station to get gas and my card is declined because GEICO pulled out there 158 dollar payment on the 29th of July 2014 when they were not suppose to. I have had this problem in the PAST with GEICO. And I called and explained and they stated nothing they can do. I stated if you look in my history this isn't the first time that you all have done this. I spoke to a RUDE manager and asked for someone else. I believe his name was Aaron. Well he stated I will refund you money back to your card stated thats fine. (Now when they did this before I spoke to a very pleasant woman, and she 3 wayed my bank and stated that we are canceling the disput payment cause GEICO is refunding me the money. And the 158 was back into my account withing 10 mins if that.) now it has been 3 days and my money is not in there and I AM collecting fees that GEICO will not pay for. I have called many of times and they stated it shows it has been refunded to contact my bank. I contacted my bank and they STATED that nothing shows for a refund going back into my account. I have NEVER had a problem with GEICO. And this year seems like the worst ever I have had.Desired Settlement: DesiredSettlementID: Refund

I want my refund like I was told. And my fees would need to be taken care of. I have had them for a few years and this is BY FAR the worst I have had with this insurance company

Business

Response:

August 6, 2014

Review: I gather all the paper that Geico needed after paying my wife fine for here suspended license. I scan the the info and sent it on the 20th of march. I had to get all the info in before the 31th ot month. The info went through and didn't here from geico after that. In April my wife license was suspended again. SO I call geico to see what was going on. They never got the info but never e-mail me to let me know that and I could look at it and fix it. So we had to spend another $230 to get my wife license back. Her license was suspended again. The person at the DOT said it was very bad customer service. Wasn't planning spending another $230 and why wouldn't I do as they ask. If I had a problem I would of call them.Desired Settlement: Refund the money that we had to pay for the DOT to get my wife license back.

Business

Response:

May 6, 2014Dear [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.On November 1, 2013, [redacted] purchased a GEICO Casualty Insurance Company automobile policy, effective November 2, 2013 through May 2, 2014.On January 10, 2014, an SR-22 was filed for [redacted] as her Iowa drivers license was suspended. A letter was also sent advising we would need proof of the license reinstatement (copy enclosed).On February 28, 2014 we had not received proof of license reinstatement and a letter was mailed indicating the policy would cancel on March 31, 2014, however, we may reconsider the decision if we received proof of [redacted]s license reinstatement prior to March 31, 2014 (copy enclosed).On March , 2014, an SR-26 was filed with the State of Iowa for [redacted] effective March 31, 2014. On that same day, [redacted] spoke with an Underwriter and was advised proof of license reinstatement was needed prior to March 31, 2014 to continue the policy and the SR-22 filing.On April 10, 2014, [redacted] spoke with a Customer Service Representative and advised [redacted]s license was again suspended due to the SR-22 being cancelled effective March 31, 2014. [redacted] advised he faxed proof of license reinstatement on March , 2014. The Customer Service Representative asked [redacted] to resend the documentation as GEICO had no record of receipt.

Review: Sub-standard service!

My wife was involved in an accident sometime in February. I made a claim with Geico because there was damage to our vehicle. The adjuster here in South Texas took almost a week to contact me and discuss rental/damage issues. We were with out our vehicle for a month...Long story short: I HAD been with geico for over 14 yrs and the services I got were terrible, it stressed me out and I felt like I was getting high blog pressure. SUB-STANDARD SERVICES! Good riddance!Desired Settlement: They have all receipts...

Business

Response:

May 7, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE

NUMBER: [redacted] COMPLAINANT:

[redacted]

INSURED:

[redacted]

CLAIM

NUMBER: [redacted]

POLICY

NUMBER: [redacted]

DATE OF LOSS: January 17, 2014

COMPANY:

Dear **. [redacted]:

Thank you for your letter of April

28, 2014.

On January 18, 2014, [redacted] picked up his rental vehicle from an airport rental car branch. Auto Damage Adjuster [redacted] and Auto

Damage Supervisor [redacted] explained that taxes associated with rentals

from airport rental locations would not be covered by us. In addition, **. [redacted] rented a luxury

vehicle with a daily rate equal to his daily policy rental limits. The rate of the vehicle prevented any taxes

or additional fees from being covered by his policy. **. [redacted] and **. [redacted] discussed the

rental issue, on March 24, 2014. **.

[redacted] explained if **. [redacted]’s body shop of choice finished the repairs

in a timely manner, we could incorporate the remaining rental balance to the

difference of his rental total.

**. [redacted] was made aware of

our guaranteed repair program which allows us to guarantee reasonable down time

but he chose to utilize his body shop of choice. The total repair time for his vehicle should have

been approximately nine business days.

His policy limits of 30 days or $1,050.00 maximum were exhausted due to

the above factors. Based on our

information the Enterprise location adjusted the rate after 8 days to

accommodate **. [redacted]’s policy limit.

Review: Geico falsely reported my vehicle as a “Total Loss”Desired Settlement: Errors need to be corrected, financial damages need to be awarded.

Business

Response:

April 21, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to her concerns. We are currently in the process of responding to [redacted]’s complaint with the State of Washington Office of Insurance Commissioner as well.A review of our records confirms a July 22, 2013 loss involving [redacted], then listed as [redacted]. The loss involved two vehicles, a 1997 [redacted] and a 2005 [redacted]. While [redacted] was not a driver in the July 22nd accident, our records show she was listed as the claimant owner of the [redacted] and our insured vehicle was the [redacted]. There is no mention of a 2008 [redacted] for this claim. The [redacted] was determined to be a total loss a result of the accident. When a vehicle is declared a total loss by our Auto Damage team, we complete a form called the TD-420 and electronically submit it to Insurance Auto Auction (IAA). Once IAA sells the vehicle, notification is sent to the Washington Department of Licensing that the vehicle has been sold as a salvage vehicle. Upon receipt of [redacted]’s letter we confirmed with our Auto Damage adjuster the correct vehicle was reported for the July 22nd loss.Further review confirms GEICO General Insurance Company policy [redacted] for [redacted], again listed as [redacted]. This policy did insure the [redacted] mentioned in **. [redacted]’s letter to you; however, she voluntarily cancelled the policy effective February 1, 2012.We sincerely regret any difficulty this matter has caused [redacted]; however, we were no longer her carrier at the time of the July 22, 2013 loss. We respectfully suggest [redacted] contact [redacted] to address the report for the [redacted]. She may also contact her insurance carrier at the time of the loss to obtain additional information.I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####.Sincerely,

Consumer

Response:

I am rejecting this response because: **. [redacted]’s vague and inadequate response is highly disingenuous and does not address the issue at hand. Below is a summary of the issue that has not been addressed:

I own two vehicles, a [redacted] and a [redacted].

The [redacted] was in an accident on 7/22/13.

The other party was found at fault and his insurance is the only company with an open claim for the 7/22/13 accident.

My [redacted] was totaled out in the accident and now has a salvaged title. I bought the vehicle back from Geico, so I still have that vehicle.

Now here is the glitch, somehow Geico (who used to be my insurance for my [redacted] – the vehicle that has nothing to do with the 7/22/13 accident) when making a report to [redacted] of the 7/22/13 accident – reported my [redacted] as being the totaled vehicle instead of the [redacted].

I discovered this when I tried to trade it in and they pulled the [redacted] which showed my [redacted] as a “Total Loss” as of 7/22/13. [redacted] of-course sees that and will only give me a trade in value of a “Total Loss” salvaged title vehicle. I of-course cannot accept that and have been battling with Geico to fix their error.

Geico denies any responsibility for this and said that it must have been my insurance company ([redacted]) for the [redacted]. I called [redacted], ins for the [redacted] and asked them if they would have reported a total loss on the [redacted] and of-course they explained they have no claim on the [redacted], no knowledge of a 7/22/13 accident and therefore, it could not have possibly been an error made by them. I need Geico to fix this error and to also am requesting damages from them for the harm it has caused me in loss of trade in value, loss of the vehicle purchase I was trying to make, my time in battling them to get this fixed, etc. Their error has caused me great harm, all the while they sit back and are doing nothing to take responsibility and fix their error.

The ONLY possible party who could have possibly known about the total loss on 7/22/13, is Geico.

The ONLY possible party who could have possibly mixed up the two vehicles in my name ([redacted] vs. [redacted]) is Geico.

See attached letter for more information.

Regards,

Business

Response:

May 7, 2014 Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. I apologize for our misinterpretation of the question at hand and any confusion regarding our response dated April 21, 2014.Under no circumstances does GEICO report claims or underwriting information directly to [redacted], nor do we have any business relationship with them. While we are unable speculate where [redacted] obtained inaccurate information about [redacted]’s [redacted], the [redacted] website includes the following regarding the sources of the information they report: “[redacted] receives information from more than 34,000 data sources including every U.S. and Canadian provincial motor vehicle agency plus many auto auctions, fire and police departments, collision repair facilities, fleet management and rental agencies, and more. ”Rather, when the 1997 [redacted] was declared a total loss as a result of the July 22, 2013 loss, GEICO reported the information to the Washington State Department of Licensing (DOL). This requirement is outlined on the Department’s website which states: “If your vehicle is destroyed or declared a total loss, either you or your insurance company must report that the vehicle has been declared salvage and surrender the title to us. ” We have enclosed a copy of the TD-420 report for review.It appears to us that when we filed our total loss report with the Washington DOL, any filing or determination would have been made by them. We recommend [redacted] consider contacting the Washington Department of Licensing regarding this possibility.With regard to [redacted]’s request for reimbursement, the damages outlined by [redacted] are not related to the loss in question; therefore, we are unable to compensate her at this time.Again, we apologize for any confusion regarding this matter. If you have any additional questions, please contact my associate, [redacted], at ###-###-####.Sincerely,

Review: Terrible customer service, underhanded agents, untrustworthy, rude, no customer service skills, fraudulent acts.

My auto policy through Geico has been cancelled twice in 2013. I pay in full for 6 months at a time. Geico has "no idea" how this keeps happening. It has caused my drivers license to be suspended on both occasions. They have also added coverages to my policy without my permission causing a rise in premium. I am also owed a credit from having a car removed back in October and they are making it near impossible to attain the money that is owed to me.Desired Settlement: I had sold a vehicle on October 19, 2013. Geico said for whatever reason they can only backdate the policy to Nov. 19. They are now saying they can not give me a total of my refund and are saying if there is any refund at all, it will take 3 to 4 weeks to be mailed out. I would also like to be reimbursed for the 2 days throughout 2013 that I had to take off work and deal with getting my drivers license reactivated and the fees I had to pay at the DMV due to Geico canceling my policy twice.

Business

Response:

11-15-13

Our rental vehicle was damaged on or about 11-09-13 and our investigation found your insured to be at fault. Finding that they are insured for this incident, we expect that payment will be remitted in full for the above claim amount. Please contact me within (10) days.

Estimated Cost of Repairs: $1184.83

Diminished Value: $0.00

Loss of Use: $115.50 Calculated as 3.3days @ $35.00

Towing: $0.00

Administration: $50.00

Tax: $0.00

Appraisal Fee $35.00

Total Claim Amount $1385.33

The claim amount noted above includes loss of use. The loss of use is calculated by dividing the number of repair hours by five and multiplying it by the daily rate. This represents the number of days this vehicle is unavailable to us while the car is undergoing necessary repairs.

If you would like to resolve this matter at this time, please remit payment in full, referencing our claim number, to: [redacted]., [redacted]. If you have any questions please contact me at ###-###-####, Ext. . [redacted] Sincerely

Review: Good afternoon,

I am writing to you because this company sent me an email advertisement to my personal e-mail when in fact, I have unsubscribed from their marketing system. This is the second time it has happened, I am tired of getting emails from them even after taking the steps to unsubscribe. This is now harassment.

thank you.

Business

Response:

Review: I called Geico for a quote on Homeowners insurance. The rep gave me a price and I told her it was more than I was paying and I would consider it but not approve it. The next day I got an mail from Geico congratulating me for signing up for Homeowners insurance with them. I called Geico that day to tell them I did not approve this transaction. The rep told me nothing has been initiated and no policy has been opened. One week later I get a Homeowners policy from Geico/[redacted] in the mail. I called them on 3/25/14 to cancel and notify them I did not approve of this. The policy was canceled and I received an email notifiction. On 4/10/14 I received a letter from my home lender [redacted] stating that Geico / [redacted] has debited my escrow account for $758.00. I called ** and they said Geico had my signature for this transaction. I did not sign or appove anything. I'm waiting for Geico to send the $758 back to me so I can deposit back to the escrow account. I have filed a complaint with Geico with no resolution or even a call back from a Manager to take care of this situation. I was told to wait. I think this is fraud - I never signed or authorized anything with Geico I called for a quote and that was it.Desired Settlement: I would like to receive the $758.00 back so I can full fill my escrow account with the bank.

Business

Response:

April 29, 2014

Dear [redacted]:I am in receipt of your letter received electronically in my office April 28, 2014 regarding the abovementioned complainant. I am responding to the insured concerns as it speaks to her refund on her homeowner policy through [redacted] Insurance Company as a result of her request to cancel same.GEICO Insurance Agency, Inc. is a sales agent for [redacted] Insurance Company. As such, we are required to abide by their underwriting guidelines for new and renewal businessIt has been determined that [redacted] refund in the amount of 758.00 has been processed and mailed to her on April 28, 2014. The policy was cancelled flat effective April 15, 2014 per her request. We apologize for any delay in said refund however the refund is processed through the [redacted] system.If you have additional questions or concerns, please contact me at ###-###-####.GEICO Insurance Agency, Inc.

Review: I have an adjuster and I explained that [redacted] body shop was keeping the car to long for my hit and run then they tried to act like I was lying about my ri** that were messed up in the hit an run I explained to the adjuster [redacted] that I have a estimate for the ri** can he just send me the check he tried to act like he had to send it to the company and then I had to get it from him didnt make since now he is acting like he can't put a stop payment on the check even though a company cashe it but, they can I am not getting any satisfaction from geico I want to be made whole this is suppose to be my insurance company this has been going on for weeks now this is terrible I contacted corporate as well then the adjuster that was taking over his cases while he was on vacation said we would have to file a claim in clerical courts that would cost another 100.00 dollars my wife and I work we dont have time but we went to clerical courts they said because our name was not on the check we couldnt do it any way it was geico and the automotive and why didnt geico do it as a third party check any way so they couldnt cash it unless I signed it know onoone know thatDesired Settlement: I want a check sent in my name so I can get what is owed to me

Business

Response:

January 17, 2014

To Whom It May Concern:

Thank you for your inquiry of January 7, 2014.

On October 28, 2013, we learned that a 2010 [redacted] belonging to our policyholder, **. [redacted], had been damaged by collision. Our Auto Damage adjuster, [redacted], inspected **. [redacted]’s vehicle on October 30, 2013 and prepared an estimate of visible damages. **. [redacted] presented a claim for replacement of two wheels that he claimed were damaged in the loss. Because the wheels were not present on the vehicle, **. [redacted] referred **. [redacted]'s claim for handling by our special investigation department.

During the course of our investigation, we determined that **. [redacted]’s wheels were damaged in this loss and made payment to his repair facility for their replacement in the amount of $941.06 on December 4, 2013. Upon receiving your inquiry, we contacted **. [redacted]’s repair facility and learned that they have the replacement wheels and have been attempting to contact **. [redacted] to pick them up. We have advised **. [redacted] of our findings.

We sincerely regret any inconvenience **. [redacted] experienced during our handling of his claim. We believe this matter has been resolved. Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Review: Geico quoted me a price for a premium I purchased online and raised the price of my policy considerably after I agreed to the quoted price. After contacting Geico multiple times over multiple weeks in an effort to solve this problem I was told an erroneous claim appeared on my record that resulted in the price hike. When asked for a copy of the data they are referring to they have refused to provide me any details other than a claim was filed. When I advised them that I did not file a claim on the date in question they pointed me in the direction of producing a single document from my insurance provider at that time. I stated that I did not have auto insurance during the time of the erroneous claim and therefore would not have filed a claim nor would have access to a document from an insurance provider that I did not have during that time, many, many employees, both by phone and email, after repeatedly explaining my situation, repeated that only one document that I am unable to produce would be sufficient to restore my quoted premium price. Essentially, Geico claims that I filed a claim and now refuses to provide me any information I might use to research and discredit their data. I've been given no other options and have even provided Geico a copy of my Nevada DMV Driver History Report which includes any and all accidents since 3/31/2011, showing no accidents on or around the time they're alleging I made a claim, only to be told it is insufficient. This matter has been going on for weeks now. I have repeatedly requested information about the claim they are alleging, such as the time the data was entered, whether it was an employee that entered the data in their office, the claim number, an accident report, or otherwise and have been refused every step of the way.Desired Settlement: I wish to be refunded the money they owe me and to restore my policy price to reflect accurately my driving record. Furthermore I want the erroneous claim removed from my file.

Business

Response:

April 17,2014Dear [redacted]:We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to his concerns.**. [redacted] purchased GEICO Casualty Company policy [redacted] on February 10, 2014 online at geico.com without the assistance of an agent. In our application we asked him to provide information regarding any tickets or accidents that had occurred in the past 5 years, as well as license suspensions that had occurred in the past 10 years. **. [redacted] declared two non-fault accidents from January and June 2010.Following a routine underwriting review of **. [redacted]’s policy we discovered a 2012 accident which he declared on his previous GEICO Casualty Company policy [redacted]. The addition of this new loss resulted in a pro-rated increase of $388.87. As mentioned in his letter to the Bureau, we explained this increase to **. [redacted] and asked that he provide documentation from his carrier at the time showing that there had not been an accident on this date. Regrettably, **. [redacted] contacted us on April 11, 2014 and elected to voluntarily cancel his policy and a refund was returned to his last payment.We regret we were unable to resolve **. [redacted]’s concerns prior to his decision to cancel his policy. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].Sincerely,