Geico Corporation

Review: First the issues started way back in November with a refund/credit to my account. My car was in storage for several months because I was overseas for work. I was told I would get %75 percent of my monthly payments back once I get my car out of storage. I came back after I resigned from my position for personal reasons and I called Geico. The rep stated I would not get anyting near %75 back as they stated and I would only get about $100 total. I was upset with the mis information I was given originally but I accepted sucked it up. They stated they would knock the amount off my next payment instead of charging the full amount. Since I resigned from my positon money was really tight and that worked best for me until the payment came out. The payment amount was for $133.xx and at the time I had other bills being taken out of my account the same day. Since Geico withdrew $133.xx they overdrafted my account four times and that is $34 each time. I contacted immediately my bank and did a 3 way phone call with Geico. Geico was not willing to reverse the payment because the previous representative did not include any information about anything that transpired. My bank reversed the charge but did not take care of the overdraft fees, they stated Geico is responsible. I also made another payment over the phone with Geico for the amount that was spoken to me previously. I continued to pay my bills monthly like I normally do, then Geico started sending me threatening paperwork regarding the reverse of the payment. They called my bank and made my bank do a reverse reverse and my bank took the money back out of my account. I kept receiving threatening letters again from them so I opted to go with another company because of the mistreating and the unfair justice. I am now recieving threatening letters stating this will go on my credit score. For one I already paid them way too much and for two I was never compensated for the overdrafts that they did to my account. I was told about a month ago " Sorry for the mishap, we are at fault, we will take care of the issue and you will not be charged anything. Sorry again, I hope we can keep your service". Now I get a letter in the mail stating its affecting my credit score. I called Geico again and they have no record of any phone conversation or notes I called and talked with anyone. I am going through a lot of personal issues and this is issue wont go away. I have been told for months by multiple people that this is taken care of.Desired Settlement: I just want this to wash away. I dont want any money back or refunded for the overdraft, I just want Geico done with. No more threatening phone calls or emails harassing me about ruining my credit.

Business

Response:

July 28, 2014

Review: Dear Geico,

I have been a loyal Geico customer for years. Even after you guys raised my insurance premiums for no reason a few months ago. My payments to the best of my recollection and at least for the past 2 years have ALWAYS processed on the 24th of each month. Last month I decided to call the customer service center and pay my Geico bill early because I got a bonus check from work and this is the ONLY time I haven't paid it on the 24th. But this wasn't permission for you guys to start randomly deducting my account EARLY! The representative that I talked to said NOTHING about this altering my payment due dates! How can being a good customer and paying my premiums early suddenly cost me like this?

Today on the 16th of July instead of the 24th of July you guys gave yourself an early payday AT MY EXPENSE, without any notice or permission, you guys processed my insurance installment EIGHT DAYS EARLY causing my account to go negative and my bank has now given me a $30 insufficient fund fee and I am negative $45 in my checking account.Desired Settlement: This costed me a $30 insufficient fund fee not too mention I am now completely broke until I get paid again on Friday July 18th... Not that Geico cares.

Business

Response:

July 21, 2014

Revdex.com

Attn: Anita Horne

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: [redacted]

Case No. [redacted]

Dear [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

On November 20, 2013, GEICO mailed [redacted]’s renewal policy, effective December 24, 2013 through June 24, 2014. The policy was rated for the state of Tennessee. The policy was on the Electronic Funds Transfer payment billing method with due dates of the 24th of the month. The due date is determined by the policy’s effective date (copies enclosed).

An Electronic Funds Transfer Bill Notification reminder email is sent 11 days prior to each extraction when a valid email address is on the policy. A minimum of three calendar days is required in order to stop an Electronic Funds Transfer extraction.

On May 15, 2014, [redacted] contacted the Customer Service Department and advised he had moved from Tennessee to Texas. On May 16, 2014, confirmation paperwork was mailed reflecting new policy dates of May 16, 2014 through November 16, 2014 and the new rated location of [redacted], Texas.

Since [redacted] moved into Texas, the policy was re-written to meet Texas requirements. The policy was rewritten for a new six-month term effective May 16, 2014. It included a Texas policy contract, [redacted], and a Texas Information and Option Form. As [redacted]’s policy effective dates changed, the billing due date also changed. The policy remained on the Electronic Funds Transfer payment method.

We apologize for any miscommunication [redacted] may have received regarding his new policy effective dates and payment due dates.

On June 6, 2014, [redacted]’s Electronic Funds Transfer Bill Notification was sent, reflecting a payment of $109.29 due June 16, 2014. The notification also indicated the future automatic deductions (copy enclosed).

On June 12, 2014, [redacted] contacted GEICO’s Customer Service Department to review the policy change from Tennessee to Texas but disconnected the line.

On July 7, 2014, GEICO mailed [redacted]’s confirmation paperwork reflecting the Personal Injury Protection coverage and Uninsured Motorist Bodily Injury coverage had been rejected in writing on the completed and signed Texas Information and Option Form. A revised Electronic Funds Transfer Bill Notification was included reflecting the next withdrawal of $110.98 due July 16, 2014 (copies enclosed).

On July 16, 2014, an Electronic Funds Transfer Bill Notification was sent reflecting a payment of $110.98 received July 16, 2014 and showing the next payment of $110.98 due August 16, 2014 (copy enclosed).

Also on July 16, 2014, [redacted] contacted GEICO’s Internet Service Unit and requested GEICO reimburse an insufficient funds bank fee. GEICO advised [redacted] the policy date was changed when he moved from Tennessee to Texas. [redacted] was advised Electronic Funds Transfer Bill Notifications were sent June 6, 2014, July 7, 2014 and July 16, 2014 reflecting the withdrawal amounts and dates. The reimbursement request was declined as the bank fee was not a GEICO error. The reimbursement request denial decision will stand.

If you need additional information please contact Jerry M[redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Greg J[redacted]

Assistant Vice President

Enclosures

Cc: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On December 9, 2012 I moved from my apartment into a purchased condo. Prior to the move I called Geico and cancelled my policy including automobile and renters insurance, as I was switching automobile carriers and was no longer in need of renters insurance. Although my automobile insurance was cancelled the renters policy was not and was subsequently billed for monthly charges of $12.10 for seven months until I received a forwarded statement in the mail from Geico stating that I was due for renewal in August. Upon further investigation into my bank account, I confirmed that I was in fact billed for $12.10 each month for a total of $84.70. I called Geico on June 10 and spoke with "[redacted]" who informed me on the process of reimbursement by submitting a letter stating that the policy was supposed to be cancelled. She also advised that I submit a letter from my landlord stating the date that I moved from the apartment. I sent the email containing both letters to [redacted] on June 13th. On 7/1/13 I received yet another letter in the mail stating an "Electronic Fund Withdrawal Notice." On 7/8/13 I called Geico and spoke with "[redacted]" who told me that the account was cancelled however the refund got lost in translation and had not been issued. She forwarded my concerns to the underwriter direct and stated to me that I would receive payments in the mail via check around the amount of $100. After never hearing from Geico again, I placed a phone call once again on 9/6/13 when I spoke with "[redacted]." She informed me that a check in the amount of $49.85 was issued on July 25th but never cashed. Upon verifying my new address she told me it was correct in their system. I asked her to explain to me why the refund was only $49.85 when I paid $84.70 in monthly installments past the date it was supposed to me cancelled. She informed me that there is a $36.22 Policy Fee that is non refundable. After calculating the difference and unable to confirm the math she attempted to explain again. I also noted that in my declarations page there is no information stating that a non-refundable policy fee is assessed. I asked her to explain to me on several occasions how I can be charged for something that I was never aware of. Again she tried to explain math that didn't add up. I asked to speak with her boss multiple times before she stated to me that she would have to email him and he would call me back. Several hours later I received a return phone call from "[redacted]" who also attempted to breakdown the math for me. At this time he stated to me that the Policy Fee is $30. He then tried to explain that my monthly payments were $9.91 / month + $2.00 installment fee. $11.91 is not the same as $12.10, the amount I actually paid. I told him that I wanted to further escalate the situation to his boss and he informed me that his boss only comes in from time to time and that she doesn't have a contact number or emial, or that he could guarantee a response from her. He did give me her name however, [redacted]. I ended the conversation informing him I would be reporting Geico to the Revdex.com. I also stated that its not about the dollar amount, its the principle that I have been calling and dealing with this issue for close to a year now, and its still not resolved. Its the principle that there were several breakdowns in their system however I am the one paying for the mistakes.Desired Settlement: Refund of the monies owed for each month paid past the time of cancellation of $84.70

Business

Response:

September 11, 2013

Dear **. [redacted],

Thank you for the opportunity to assist you with your billing concerns as they were outlined to the Revdex.com. I have reviewed your policy and the notes on same and have been able to verify the information as it speaks to the billing.

I understand that you have spoken to GEICO Insurance Agency, Inc. supervisor **. [redacted]. It is my understanding that she has contacted you and has further explained the billing on your [redacted] policy. Attached is a copy of the billing as it speaks to what has been paid and what is owed.

I trust that you are now more acknowledged as to the payments made, the non-refundable fees and how this has been represented on your policy. We appreciate the time you have taken to share your experience with us. We apologize for any confusion in this matter. We look forward to assisting you with your insurance needs in the future.

Sincerely,

GEICO Insurance Agency, Inc.

Review: My car was declared a total loss and then towed to an undisclosed location. I received an e-mail from a claims adjuster named [redacted] asking me to telephone her regarding the claim on 6/11/13. I e-mailed her the next day to ask her to contact me via e-mail. After not hearing from her, I called geico, and they said they would leave a message in her voice mail. That was yesterday. I called today, and was put through to her voice mail, where I left a message about an hour ago. It said she would return my call within the next half hour. She hasn't.Desired Settlement: I would like to be contacted regarding my claim, and then be paid for the loss of my vehicle.

Consumer

Response:

Fwd: Complaint #[redacted]

Review: We have a Livery Business that operates in both [redacted] and [redacted]. We contacted Geico through [redacted] on 2/11/2013 and were told that they could provide us with livery insurance. We specifically stated the majority of our clients reside in [redacted] and we operate in both [redacted] and [redacted]. Geico assured us of our insurance coverage. We insured a Cadillac Sedan with them and proceeded with our business. On 3/14/2013 we were sent a cancellation notice notifying us that our insurance would be terminated on 3/27/2013. We immediately called them and they informed us that since we have an office in [redacted] and our drivers would need a [redacted] driver's license. We then told the customer service rep that we are a livery business close to the border of [redacted] and our contract drivers may come from either state. We also have a office in ** and mentioned this so the rep said since you have an office in ** they can keep their ** licenses. We later checked out our account and found the cancellation notice still pending.We called them to inquire as to the reason and were told that our business was moving to [redacted] but our livery driver licenses were all from [redacted] and that they would all have to apply for [redacted] drivers license. This is false as we gave our address in [redacted] as our original business address and that is were they sent our insurance identification cards. We were told today that Geico is not permitted to provide livery insurance in [redacted] and since we operate there they cannot cover us. This is completely absurd as we even asked for insurance certificate for [redacted] in [redacted] which they provided to us on the day we insured with them. It appears that Geico was very eager to mislead and take our money while not legally being able to insure us as we require. We spoke to the following representatives all of which gave misleading information: [redacted] initial contact who sold us our policy. [redacted]-sent us policy info online, [redacted] sent us the insurance certificate of [redacted] but also never mentioned that ** was not a covered state by Geico,. [redacted] was the person we spoke to who confirmed our insurance was in fact in place when it was still cancelled and we added a second car with her at that time. [redacted] also sent us a Geico certificate.Desired Settlement: We were grossly mislead by Geico and this is now causing us to be uninsured while we search to acquire a new insurance carrier. While uninsured we cannot operate and this is causing us considerable loss in business. We contacted them immediately upon receiving the notice and were assured all was fine this was not the case and we lost time that could have used to procure a new insurance carrier. They could at least refund us what we paid for the last month as we were not ever properly insured with them although we paid to be.

Business

Response:

Please see GEICO's response attached.

Review: I signed up for GEICO insurance online on 03/07/2013 and agreed to pay $24.37 and they took that plus an additional $113.75 that was NOT authorized.

I called GEICO customer service and they said it was for a previous policy that had cancelled more than 6 months ago and they will not give the money back, it is an unauthorized transaction and I consider it theft.Desired Settlement: I want the $113.75 back on my card

Business

Response:

Pleae find our response attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called geico asking them if I could let another driver use my vehicle . they explained that I would not have to put him on my policy due to him not being a constant operator . after which somebody struck my vehicle with him driving . after words I received a letter from geico after thirty days of having the policy stating that I was being dropped from coverage because I let other drivers use my vehicle and even though I was not found at fault I was still be dropped .nor was my driver . I was even told after double checking that he was allowed to use it . now my problem is that I have less than two weeks to find insurance and for some reason my rates have more than doubled without being at fault for any incodents . geico explains they'll pay 50% of the damage for this accident . the other driver tried running away and fleeing the scene after causing instantaneous electrical proble** , smelling burnt wiring my driver chased the driver down to exchange info . its possible the other driver didn't want a claim m, maby they have a clearer understanding of geicos policies lol. but I know better . my vehicle was struck. so now I have two weeks to find insurance so far it see** I can only afford one vehicle I have to come up with 50% of the repairs and no insurance .Desired Settlement: I need geico to keep this vehicle insured until the vehicle is fixed I cannot afford my new ridiculous rates to geicos newly discovered concerns nor can I afford to tow this vehicle around without plates or insurance even if im only paying 50%

its been 3 weeks so far and and nobody has even come here to look at my vehicle today I finally spoke to someone that said they would have someone out to look at it but could not give me a day or time and the clock is ticking . fix it or keep it on the road geico

Business

Response:

April 1, 2014Dear [redacted]:This will acknowledge receipt of your March 30, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.On February 4, 2014 the above policy was established in the name of [redacted] to insure two (2) vehicles. **. [redacted] was listed as the sole operator of both vehicles, and the policy was placed in our standard company, GEICO Indemnity Company, based on his underwriting factors.On March 9, 2014 an unlisted driver was involved in an accident while operating one of the two covered vehicles. A notice of cancellation was subsequently mailed to the address on file on March 21, 2014 indicating that the above policy is hereby terminated as of 12:01 AM on April 11, 2014. Enclosed is a copy of the cancellation notice indicating the reasons for termination along with its proof of mailing.An automobile insurance policy rated for New York State may be canceled for any valid underwriting reason if the policy has been in effect for less than sixty (60) days. It is GEICO’s position that the above policy is being terminated on April 11, 2014 because the inclusion of the March 9, 2014 accident along with the other adverse driving activity reflected on the policy exceeded the standards required for retention in our GEICO Indemnity Company.As per the claim handling issue raised by **. [redacted], a response will be sent under separate cover by our Clai** Department.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

No mechanic can touch my truck before you cancel my policy.

Regards, Due to the fact that my vehicle is in operable . And my insurance is running out in days . With my insurance company cancelling me before I get the 125 dollar check to rpair . the part they found damagewhile possibilty remain that the damage could be much more and the issue needs to be found when the diagnoses alone could take longer than two weeks due to the fact that no mechanic can get to it before than remains unresolved after I take this in to get fixed I will be paying for more insurance than I can afford . An unreasonable choice like paying more for insurance for a vehicle just to keep it on the road long enouph to be repaired and take it off again due to higher rates should not be my expence. If you would like this to be resolved pay those outragious rates until my truck is fixed . I dont want it on the road or to pay for ot while its broke down especially if I have to incure more expence .I pay for insurance . lets pit it this way . witg my new tates being what they are geico has made certain that my truck that ive aoaked thosands into is now junk .

Review: I filed a claim on or about 9/5/13 because my car had been tampered with & I was told vandalism was covered under my insurance. After performing an oil change, replacing the spark plugs, wires, & coils, I had a mechanic start searching for the cause of my proble**. He discovered that something had been put into my gas tank & at this point a piston had broken into several pieces & was found in the gas pan. The csr I spoke with was very helpful & told me I was covered & the next step was to schedule an inspection. Unfortunately, the damage to my car was so severe that the only way we discovered it was to take the car apart, so I informed the lady that it would take a few days to put back together before Geico could tow it. She said that wasn't a problem & to call when I was ready to have it towed. I received an email dated 9/7/13 that says "We have finished investigating claim [redacted] are agreeing to pay for your vehicle damage under our policyholder's coverage." On 9/10 I was given word that the car was in one piece & called Geico. The young man I spoke with told me that the legal department wasn't allowing my car to be fixed without an inspector coming out & telling them that the car was indeed vandalized. At this point all of the cars fluids had been removed & discarded. We had pictures to give [redacted], but the only thing he did upon "inspection" was to visually "look" & say there was no obvious damage. Since this day I have spoken to several csr's that have all said "let me find you an adjuster." I was given the # to [redacted] but other than a few unhelpful messages, never spoke to him. He stopped calling back after his voice mail said he was "out of the office until..." I then put in a complaint @ geico.com, just to receive a generic email but never a call. My car has now been inoperable for 3 months & is about to be repo'ed. Without a vehicle I have been unable to maintain the 2nd job required for me to make the monthly payments. Something I informed geico of on several occasions.Desired Settlement: I want my car to be towed to a shop, fixed completely and not to have to pay the deductible, within 72 hours.

Business

Response:

Hello [redacted],

The attached pdf is our response to **. [redacted]' complaint.

Please contact me by email or at the number below if you have any proble** accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

November 26, 2013

Dear **. [redacted]:

We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.

We initially inspected [redacted]’ 2006 Hyundai Tiburon on September 13, 2013 at her residence. At the time the claim was filed the Hyundai had been drained of the motor oil. Due to this we were unable to determine the full extent or cause of [redacted]’ engine damage without motor oil present. We advised [redacted] that she would need to select the repair facility of her choice so we could have a qualified technician further diagnose the full extent of the claimed damages.

We spoke top **. [redacted] on November 21, 2013 and confirmed the Hyundai had been moved to [redacted] Collision and Glass in [redacted], Arizona. Unfortunately, we were unable to conclusively identify the cause of the engine damage through our inspection, however; we have given **. [redacted] the benefit of doubt and the repairs are now underway.

If you have any additional questions, please contact my associate, [redacted], at ###-###-####.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

although the car has been picked up & put in a shop, geico has taken so long since my orginal call @ the beginning of september that I have since lost both of my jobs & have not been able to procure a new one. I am now three months behind on payments, have had to quit paying insurance, and am losing hope that anything will actually be corrected. I appreciate that they are giving me the "benefit of the doubt" but when [redacted] looked @ the car, he never said a thing about the motor oil. what I was told is that I had to pay out of pocket for a fuel analysis to prove that the car was tampered with. this was after we had informed him that the car had been drained of all fluids in hope of finding & fixing the problem before I ever called geico. I spent over a thousand dollars on "routine maintinance" and am tapped. I have no doubt that geico has no care in how their delay has affected the rest of my life. I have had to sell most of my jewelry to pay my rent, electric, and various other life living bills because of the effects of not having a working car for the last four months.

Review: I'm a very unhappy customer with GEICO INDEMNITY COMPANY. In April I decided to go back to GEICO. Policy number [redacted]. I signed up for services on 04/18/2014(my birthday). In less than a week I got into an accident on 04/24/2014. I filed my claim. Geico puts me in a rental car, totalled out my car, pick my car up from the salvage yard and then tells me that my policy is cancelled due to an error with my payment. I ask them to let me make the payment and they said no we can't restart your current policy but we can issue you a new one. After investigating the payment and finding out that it wasn't my fault the manager([redacted]) said he would have it reviewed with the underwriting dept. He then calls me back and said because of reviewing my polices in the past(5-6 years ago) that the underwriting dept will not reinstat my policy. I'm a victem of Geico backing out of my policy because I had an accident. Not just that the stress and pain that I'm going through. I've been to the hospital and been on medication. I now have to go sit with an attorney because Geico is being unreasonable and is trying not to cover my accident. They already have my car and the claim is already in process. I also have my declaration and no where in the contract it's stats that they can do this to me. I urge EVERYONE, my family, co-workers, friends and those who is reading this post. Please don't fall victem to this. Avoid signing up with Geico and if you have Geico, please change to a different insurance company. Geico will take your money for years but give you H[redacted] if you get into an accident. I'm being stuck with not having no coverage and no car. I could've stayed with my previous company [redacted]. I'm so hurt that there is cruel people in the world that would make someone suffer a loss and then to make it worse leave me out to hang. I will be sitting with an attorney first thing in the morning.Desired Settlement: I would like to be given the opportunity to have my policy reinstated since the problem found was an error not on my part and I would like my claim to be completed. Geico already have my vehicle and put me in a rental. I just want my claim followed through.

Business

Response:

Review: I called Geico customer service on 7/20/2014 to ask what to do in case you have to file a claim with the insurance. I explained to the person on the phone that the purpose of the phone call was only for info as I did not have any car accident but I wanted to know how it works in these circumstances. The person on the phone started asking me several questions regarding my car and she did not provide any information I requested, but she told me she will not open any claim. After the phone call, the following week I received several calls from Geico customer service telling me it was opened the claim [redacted] regarding my car accident. I called Geico back asking what was it about as I did not have any accident. I told Geico the only thing on in my brand new car is a scratch on the bumper my wife caused getting out from the garage on my property which was only cosmetic and did not involve any third part, estimated from the body shop nearby to be $100 paint job. Geico then sent me a letter stating the claim was closed and they recorded the loss I had. I did not have any loss, the scratch, which has bee repaired already was not even noticeable and I unsuccessfully repeated several times not to open any claim because there was no claim needed in this circumstance, but Geico just went down their way leaving me with a claim for nothing happened.Desired Settlement: Claim must be deleted, none of this needs to be recorded as they did closing the claim instead of cancelling it having erroneously opened it. I would not want if something happens to my car and I am filing a claim that Geico comes up with this claim and says we will not pay such and such because [redacted] had his car damaged before as per claim [redacted]. I can explain myself all this determination on opening a claim over nothing just as planting some seeds to walk away from responsibilities later on.

Business

Response:

August 13, 2014Dear [redacted]:Thank you for your letter of inquiry dated August 4, 2014.This loss was reported to us on July 18, 2014 by our insured [redacted] reported that a truck hit the front right side of his vehicle, damaging the front bumper and cracking the light. [redacted] stated that the truck did not stop.On July 23, 2014, we spoke to [redacted]. He initially thought the damage occurred as a result of truck hitting his vehicle. After speaking with his wife he confirmed that as she was exiting out of their garage she scrapped the car causing the damage. [redacted] stated he did not want to file for the damages and did not believe a claim should have been set up. As per his policy contract with us, [redacted] is required to report all losses that occur.Upon receipt of this complaint, Supervisor Angela Z[redacted] spoke with [redacted] on August 8, 2014 in attempts to discuss the claim. [redacted] did not want to speak to us and wanted us to respond to the Revdex.com complaint.Sincerely, David HAssistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

What has been written in the letter from Geico is mostly incorrect: the case was opened without my consent, the description is part of the phone call in which I was being recorded, but I never authorized Geico to use it, nor confirmed them it was appropriate to extrapolate some sentences to make a case that does not exist. During that phone call, when the operator on the phone suggested me the first time to open the case, I also added that I was not quite sure whether the truck actually hit the car or it was just close and also that the front light I have not seen very well if it was a crack or actually as it turned on to be just a light reflex and the headlight is completely integer with no scratches on.

Review: Improper submittal of claim on my personal CLUE reportIm

When my homeowners insurance came up for renewal, my premium increased significantly. My homeowners insurance company advised this was due to information on my CLUE report. When I obtained a copy of my CLUE report through Lexis Nexis, I found that Geico listed that I had a claim in January of 2012. The event occurred when another party side swiped my vehicle through no fault of my own. The other party admitted fault, and we filed the claim through their insurance company (not Geico). When I found out about the CLUE report claim history, I immediately called Geico and asked them to remove the claim, on the basis that this was not a claim as described in the definition of Geico's website. According to Geico's website, a claim is "Any request or demand for payment under the terms of the insurance policy." Since I didn't request or demand payment through Geico, nor was Geico involved in the claim, paid out any funds, or involved in the discussions through myself and the other party or the other party's insurance company, I formally requested Geico to remove the claim listed on my CLUE report, and submitted a dispute through Lexis Nexis. Their response was to alter the definition of claim, clearly listed on Geico's website, to fit the situation. It is unfair to penalize me and place any incorrect information on my file that is used as a basis for rate computation. qDesired Settlement: Please remove the claim submitted on my CLUE report.

Business

Response:

Please see attached response

Review: my car insurance was debt from my account through auto pay. then the next day I get a phone call that says they are dropping mycoverage due to not having a valid license. I started the policy with no license and told them I'm paying off, to get my license back. so now they are sending me payments for breaking my policy. which I never did. the last representative that I talked to was rude and unprofessional. I would like to say geico it's a scam they collect your money, but don't provide u with good customer serviceDesired Settlement: to refund my last debit transaction, and stop receiving billing statements.

Business

Response:

October 31, 2013

Dear **. [redacted]:

We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with this response.

Our records reflect that you purchased your policy from GEICO Casualty Company on 05/14/13 with an effective date of 05/16/13. A credit card payment in the amount of $206.94, for the first installment, was scheduled for 05/15/13. You also enrolled in Recurring Card Payments at that time. Policy documents, including a Recurring Card Payment Notification reflecting the schedule of automatic charges to your card account, were sent on 05/15/13. The credit card payment for your first installment was processed on 05/15/13. Another Recurring Card Payment Notification was sent on 06/06/13 reflecting the 05/15/13 payment as well as a revised schedule of automatic charges to your card account.

The automatic payment processed on 06/16/13 for your second installment was declined by your bank. A replacement payment was received on 06/19/13. The automatic payment processed on 07/16/13 for your third installment also declined; a second attempt to process this payment was declined by your bank for insufficient funds on 07/20/13. As a result, we suspended automatic payments and on 07/22/13, a Post Office Receipt Secured Notice of Cancellation for Nonpayment of Premium was sent with a cancellation date of 08/02/13. A replacement payment scheduled for 08/04/13 was also declined by your bank for insufficient funds; therefore, the policy was canceled for nonpayment of premium effective 08/02/13. This cancellation resulted in a remaining balance due on your account of $114.35 for coverage provided from 07/16/13 to 08/02/13.

As explained above, your policy was canceled for nonpayment of premium, not due to the lack of a valid license as you suggested in your request for assistance from the Revdex.com. However, in order to consider your policy for reissue, we will require that you obtain a valid license.

Unfortunately, we are unable to honor your request for a refund as all funds previously collected were for coverage provided from 05/16/13 to 07/16/13; in addition, we are unable to eliminate the remaining balance due on your account as this amount is owed for coverage we provided from 07/16/13 to 08/02/13. However, we would be happy to review this matter further upon receipt of verification of other insurance during that timeframe.

**. [redacted], I hope this information is helpful. If you have additional questions, please call our policy analyst, [redacted], at ###-###-####, extension [redacted].

Sincerely,

Review: I was rear-ended by an under-age driver who just got their license issued to them in may 2013. She was driving illegally with 4 other under-age girls. I was in the right lane of a 2-lane street, I safely merged into the left lane because I had to get ready to turn at the light. Before I could get into the turn lane, I was hit. I had called Geico Clai** to file the claim immediately after I got all of the info from the young driver. She was also insured by Geico, which I didnt think would be an issue until now. I knew I was not at fault and thought that this would be taken care of within a few days. I stated what happened to the adjuster [redacted] (###-###-####), who I could barely even understand over the phone because of her strong accent, she recorded what I stated what happened at time of accident. A week since the accident occured, I called again and she told me that they still have not gotten a hold of the otehr driver to get the statement, but telling me about how this could be my fault since I made a "lane change". I told her several times that I was NOT at fault and just because I made a "lane change", does not mean I was at fault. I had made a lane change safely and I know the traffic laws and follow them. I even sent her pictures to show the damages and point of inpact on my car showing that it was hit on the right side of the bumper and that I would have already been in the lane, as proof shows.

She then called me the nect day to tell me that they got her statement and are going to be fixing the damages on her vehicle and not mine, that I was the one at fault. I got off the phone and called the next day asking to speak to the supervisor ([redacted] ###-###-####) since the adjustor was of no help. I was told to leave a message and she was "not available". I left a message and I am still waiting for a call back. I asked to speak to the adjustor ([redacted]) again since all representatives have "no access" to my claim other then her and supervisor [redacted]. I spoke to her again explaining that I do not agree with the liability decision and I will not be help responsible for something that was not my fault. That I will need to have my vehicle repaired immediately, since the bumper was hit by the other driver who is inexperienced and was drving with a whole care of other under-age girls illegally. She told me that I do not have proof and that we are going in circles, that I would have to write a letter explaining why I do not agreee with the decsion made and they will review. She hung up on me when I told her that I find this to be poor customer service when I pay for insurance and I am not covered the other drivers mistakes on the road towards me.

So I have no choice but to keep calling and get no further help with my claim that I know to be wrong and unjustified. Since both cars involved had Geico, it is a conflict of interest and the adjuster put words in my mouth to make me believe that I was in the wrong, when I had NEVER admitted fault for this accident because I know that I was the one hit and I had followed all traffic laws on the road.Desired Settlement: Knowing that I am not at fault, I would like Geico to cover all damages that have been done to my vehicle, due to the accident. My rear bumper needs to be replaced and I would like an apology as to the way my calim was dealt with. The customer service was unprofessional, and the way I was treated and talked to made me feel like they didnt care whether I was a customer for all these years. I have been with this company for 10 yrs. I have never felt so wronged and hopeless dealing with this company. I felt as though it would have been better not to have insurance at all then to deal with this neglect and that I was being ripped off due to conflict of interest. Since both drivers had Geico, they could pick to fix the car with less damage and deny my request to be covered.

Business

Response:

Dear **. [redacted]:

Review: I renewal my policy on March 21 for the amount of 377.00. So I paid it in full. Then on April 26 I got another policy that less amount . The amount was 350.00. I call about this and they say it was a computer glitch and they will not honor this policy. Geico Costumer is very poor and doesnt want to resolve the issue on hand and would hang up on me several time . I been calling several days about this issue . Then on 5/5/14 I call and spoke to customer service about this issue and guy says this will be 1x credit of $35.00 and I told him that I didnt want it because if this happen again then Geico will not give out anymore credit. It took 5 days before [redacted] from Executive office to call me back but didnt resolve on this issue and would hang up on me 2 twice and told me to call customer service. He didnt resolve the issue and was very rude about this.Desired Settlement: They need to honor the policy from April 26th that they sent out to me . They refuse to honor this because it error on their system . I believe they need to fix on couple this .

1) Need to be more professional from customer service to executive office . Not hanging up on customer.

2) If their is a problem fix it right then and now dont wait .

Business

Response:

May 8, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization he expresses concern regarding the amount of premium he was charged by GEICO versus the renewal premium that he was offered on his billing statement. He has requested that GEICO honor the premium with a billing adjustment.GEICO’s records show that [redacted] contacted GEICO on May 3, 2014 regarding his concern. The premium offered was $350.00 and [redacted] had paid $377.70. A billing adjustment of $35.00 was offered bringing the premium to $342.70. Please note that this adjustment amount is greater than what [redacted] is asking for. It was explained to him that this was a “one time exception” for this particular customer service concern. It has been explained that is there is a similar error in the future, GEICO would honor the premium offered and credit him again. [redacted] refused the $35.00 policy credit and continued to request that GEICO honor the $350.00 renewal premium.Upon review of the complaint letter written to your organization, GEICO will cancel the processing of a $35.00 credit and issue a credit for $27.70 brining the policy premium to $350.00.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’s policy. His concerns were addressed immediately by offering a policy credit above and beyond what he was asking for. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I call on 5/8/14 at 9:11 am nothing is going on . I spoke to [redacted] about this. That payment is still 377.70 and no adjustment has been made . This is what I am dealing with Geico employees not telling the true . Also this matter was not done quickly at all. I call several time and many days to get this adjusted and they refuse to fix the problem. I am dealing with Geico people

being rude and hanging up on me including [redacted]. As I stated [redacted]

refuse to adjust this and he refuse to fix the problem and hang up on

and told me to call Customer service to regarding this matter. [redacted]

refuse to adjust anything till I wrote this letter to Revdex.com to

get it done. He ask what I want and told him several times what I want

and he said that cant be done.As stated what needs to be done1) Customer service should courtesy and help them with all matters at hand 2) Ex. Office people should more professional and deal with matter that at hand that Customer cant resolve. Dont tell Customer to call Customer service with this problem.It doesnt look good for name brand. When I call customer service and they cant fix the problem I expect when I call office the executive office that call resolve the issue at hand not sending it back to customer serviceSo as we stand no adjustment has been made and no notes about this on my account Regards,

Business

Response:

GEICO has honored the desired settlement and credited the billing by $27.70.

Review: I started my contract policy with Geico as it was informed in the commercial that "15 minutes could save you 15% or more on car insurance." I recall that I gave all the information necessary to begin my insurance policy and also informed the customer representative if there was "anything that needs to be overviewed" and I was informed that "It's all set and "ready to begin the policy". I was informed that the only way to begin the payment process was to allow them to access my bank account as an automatic payment. The agreement was $239.84 from "Nov-29-13" till "Mar-29-14" and immediately after my first payment as a deposit , the next month they made changes from "Nov-29-13 " to "Mar-29-14" adding the payment plan to an outstanding $374.64. I recall speaking to Supervisor [redacted] and I was informed that the accident that occurred in Sept 29 2011 wasn't clarified , which I already did and that they discovered that I got into another car accident in February 2013. I already informed that I was already making an appeal and the other accident I already explained. I was asked to send in a police report of the accident which clarifies that I wasn't at fault , and then I was informed that it wasn't enough evidence. That I need to get a written or typed statement from [redacted] Insurance Agency. That if successful that they will lower my insurance to what I was paying before $239.84, as I got that resolved and sent her the typed statement from [redacted]'s Technical Team Manager [redacted] as also referred to my Lawyer that took over my case of the Accident of 2011. I believe I sent it to both Supervisors [redacted] and [redacted]. As I contacted Supervisor [redacted] who wasn't responsible with returning my call or attending me as customer , another Supervisor attended me [redacted] I believe and refused to Lower the premium back to what I was paying $239.84 and informed me that even though "[redacted] didn't surcharged you We (Geico) will". So as soon as there was no resolution or reasoning with them. I had no choice but to request the cancellation of payment with Geico. And regardless they still took $374.64 for Novembers bill and caused serious complications of overdrafts as a result of this transaction that wasn't in the agreement, I also have evidence to prove this.

I called customer service again because of the issue and they informed me that they reduced it to approx $301.00 then I had another representative who contradicted and informed me that it was approx $288.00. That the other accident wasn't clarified which I informed them that I was making an appeal for that case, and was informed by the Supervisor that they can reduce the payment to what I began paying until I go to the hearing and a decision is made if I fax the document over to geico. Which I did and then was informed that they will not make any changes and justified that approx $301.00 is what I will pay from Nov 2013 - Mar -2014. Now I have a bill that is accumulating to an outstanding approx of $600.00 or more and going through the ordeal of having to dispute this with my Bank. This is not something that I agreed or signed up for. In conclusion from what I witnessed and experienced, Geico is very misleading, they are not consistent with their statement, they are very contradicting. Their practice of business is very unethical and unprofessional this has also resulted me to be in emotional distress ,exasperated with mental anguish.I'm not expressing myself in this nature because I have anything personal against Geico, but because of their actions I'm completely outraged because of this mistreatment and with all due respect this is not fair or appropriate. This has become a total nightmare and I see to it that I will never deal with this company ever again.Desired Settlement: A Refund or to reduce the outstanding balance of $600.00. If there is no other option in order to not jeopardize my credit I will make a payment arrangement if necessary, and too refund me the $374.64 that they forcibly took out of my bank account for November's bill (The unauthorized transaction that I'm currently disputing with my bank) which I already gave them the information necessary to reduce this bill to what I started paying when I signed my policy with Geico.

Business

Response:

January 17, 2014

Dear [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In [redacted]’s correspondence to your organization he expresses concern that GEICO increased his premium based upon accidents in which he alleges that he is “not at fault”.

GEICO’s records show that [redacted] purchased a policy on October 28, 2013 to be effective October 29, 2013. On November 4, 2013 the policy was reviewed by GEICO’s Underwriting Department for completeness and accuracy. The review showed that two losses that [redacted] has advised to be non-negligent showed on consumer reports to be negligent. This change in risk impacted the policy tier and surcharge ability (7 points) of the losses with an increase of $673.98.

On November 12, 2013 [redacted] contacted GEICO and advised that he was “not at fault” for the loss which occurred on September 29, 2011. He was told that he would need to provide proof to GEICO prior to any review to adjust the premium. On November 14, 21013 [redacted] and his attorney contacted GEICO to advise again of the “not at fault loss”. The agent explained that the prior insurance carrier would need to send documentation showing that the loss was non-negligent. On November 26, 2013 [redacted] contacted GEICO to advise that he would send a police report to prove negligence of the loss. [redacted] was advised that the policy report would not be sufficient due to the fact that it did not list negligence. Once again, he was told that he would need to send proof from his prior carrier showing that he was “not at fault”. [redacted] then stated that he wasn’t the driver for the loss in question.

On December 6, 2013, GEICO received a letter from [redacted] Insurance showing that [redacted] was 50% negligent for the loss. The policy was adjusted to 50% negligence and the surcharge was removed causing a prorated premium decrease of $288.07.

On December 20, 2013 [redacted] contacted GEICO and expressed concern that he was being surcharged for a loss that occurred on February 14, 2013. He stated that he had a court date to appeal the decision of his prior carrier. He was told that GEICO would need confirmation of the outcome of his appeal prior to adjusting the policy to reflect the loss as “not at fault”. To date, GEICO has not received any proof that the second loss was non-negligent.

In [redacted]’s correspondence to your organization he also expresses concern that GEICO has extracted monies above and beyond his approval. GEICO’s records show that [redacted] signed up for automated monthly premium payments when he purchased his policy and billing notification was sent showing all extraction dates along with amounts to be extracted. GEICO has no record of any contact made by [redacted] requesting that the payments be stopped until December 31, 2013 when the payment plan was changed from auto pay to direct invoice.

It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. **. [redacted] has failed to provide proof that the loss in question was non-negligent. GEICO maintains the right to adjust policy tier, surcharge ability, and premiums based upon any development of the risk in question. All premium payments extracted by GEICO were authorized by **. [redacted] when he signed up for automated monthly payments. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I recently experienced a lapse due to no fault of my own. GEICO, even when presented with valid reasons for what happened, refused to negotiate or simply restore the policy with a changed billing method. The end result was an initial payment that I frankly, could not afford and a monthly rate that is 50% higher than what it has been even though GEICO had promised in the past not to rate me the way they are rating me again.

My original policy was cancelled on 1/31/2014 due to "nonpayment." I have had a history of problems with their billing never actually attempting to charge the credit card on file and me having to go in, correct the information and either have it go through like it should or having to pay via a different method. With my current job, I do not have the time to constantly babysit their billing system and apparently this last month, I was a bit too late in correcting it and my policy cancelled.

I had no communication in January of 2014 that this was impending and Geico has failed to provide any proof that they actually notified me before the cancellation date. They did not send a certified or registered mail notice to me with a verifiable tracking number. I explained this to the customer service representatives who helped me restore this policy but they were inflexible about it and required that I pay an amount that was nearly double my normal monthly payment and then neglected to tell me that even more money would be required this same month.

My policy went from being 111.00 to nearly 140 a month. I am 36 year old male with a nearly perfect driving history spanning back over the last 20+ years. One small incident last December (my first in my life) and a ticket from over 3 years ago was used against me last year to raise my rate. Geico originally agreed to not hold the December incident against me but is now doing it again; citing the "lapse" as an excuse.Desired Settlement: The resolution I want:

1) The record of the lapse to be rescinded

2) My rate returned to a more reasonable rate

3) My billing date to remain the 16th of every month (AND STOP CHANGING every month)

4) For Geico to continue to keep the December 2012 claim off of my "points system" so that I am not continually being held responsible for an incident that Geico was already warned by the MN Insurance Commission to be unfair or of questionable legal liability.

Business

Response:

February 14, 2014

Revdex.com

1411 K. Street NW, 10th Floor

Washington, D.C. 20005-3404

Re: File Number: [redacted]

Policy Number: [redacted]

Complainant: [redacted]

Dear **. [redacted]:

This is in response to your February 9, 2014 correspondence.

We submitted a scheduled payment to **. [redacted]’s bank twice on January 13, 2014 and both times it was declined. We understand situations arise that prevent our customers from making their payments by the due date. For this reason, we resubmitted his payment four days later on January 17, 2014, and it was declined. On January 20, 2014, a notice of cancellation was sent to be effective January 31, 2014. Cancellation notices are sent post office receipt secured not certified or registered mail. Payment was not received and the policy cancelled for non-payment of premiums effective January 31, 2014. A copy of the cancellation notice will be sent to **. [redacted].

On February 3, 2014, **. [redacted]’s policy was reissued effective February 4, 2014. For billing purposes, he requested we change the policy’s effective date to February 16, 2014. The policy is no longer enrolled in the auto payment plan. **. [redacted] must contact us by phone or via geico.com to enroll in this payment option.

**. [redacted]’s policy reflects a surcharge for his May 10, 2011 speed violation. There is no surcharge for his December 3, 2012 accident. The policy was reissued in accordance with our rates and rules regarding. These are the most appropriate rates we can offer at this time. We appreciate **. [redacted]’s patronage and apologize for any inconvenience.

If additional information is needed to close your file, please contact [redacted] at ###-###-#### or [redacted].

Sincerely,

Underwriting Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1) If I am indeed not being rated from 2 surcharges; the rate would not have gone up. The rate has most likely gone up due to this lapse. I've stated to three different people that my CREDIT CARD (not my bank, as this person has stated in error) has no record of any attempt to charge my card whatsoever. This includes all the times I've had go back in and manually pay it because they would claim to get declined

Review: On Nov 18th I was involved in a car accident which happened due to a power outage that caused a traffic signal to be out and now my insurance company is refusing to cover my car because I had limited collision and they are saying I was more than 50 percent at fault but the police report is stating otherwise. Now I have my back riding me because it was a brand new car. I don't really know what you can do for me but from reading other peoples complaints on Geico I am now finding out that they were not my best choice in car insurance. According to my witnesses I came to a stop like I should have when a traffic signal is out but the other driver did not, however the officer doing the report neglected to put this into the report so when Geico contacts the witness she since changed her story however my other witness that was in the police car at the same time heard the first one tell the officer I had stopped. Well because of this Geico is taking it upon them selves to make me more than 50% at fault because I was on a 4 lane road and she had already crossed three lanes when I hit her. But the witness was in the lane next to me driving a large pickup and I in a dodge dart so when I proceeded on my turn she was already there because she did not stop according to witness...Now I have to fight this to get the car paid for or file a bankruptcy to remove the bill. I also live in a no fault state which means all my medical bills are suppose to be covered however I have $2000.00 in medical bills sitting here that they haven't paid even though they are saying they have. So that will probably require a lawyer or again a bankruptcy to remove the bills. I am feeling so frustrated and feel my life has become a upside down wreck since having this accident. I have a clean driving record and have never filed any clai** to my insurance yet paid top dollar to have it and then when I need them they give me the shaft.

Feeling discouraged in MichiganDesired Settlement: My desired outcome is for them to pay for my car

Business

Response:

February 6, 2013

Dear **. [redacted]:

We received the first notice of this loss on November 19, 2013. During our investigation we obtained a copy of the police report from **. [redacted] and secured recorded interviews from her, and from **. [redacted], who witnessed the accident.

**. [redacted] acknowledges that she entered the intersection without stopping; claiming that she was unaware of its existence due to a power outage. She conceded that she was unaware of the other vehicle until the impact occurred. The statement from the witness, **. [redacted] confirms the power outage. **. [redacted] was traveling in the same direction as **. [redacted] and advised that she had identified the power outage prior to reaching the intersection, **. [redacted] also states that she attempted to warn **. [redacted] by honking her horn but was unsuccessful. Contrary to the police report, **. [redacted] also states that she saw the other party, **. [redacted]; stop at the intersection before proceeding.

A review of the police report also shows that **. [redacted] had control of the intersection when **. [redacted] entered the intersection and the impact occurred. It is clear that **. [redacted] was almost entirely through the intersection when the impact occurred. Consequently, we assessed 60% liability on **, [redacted]. Upon further review, we feel that we could justify applying even greater negligence, if not all, on **. [redacted] given the circumstances and the witness statement. However, we will honor our original decision of 60%.

We regret any dissatisfaction on the part of **. [redacted], but we feel that we have made the correct decision based upon the evidence available. If you have any further questions, please contact [redacted], Claims Manager, at ([redacted] or at [redacted].

Sincerely,

Review: I moved from [redacted] in [redacted], AZ last December (2012) - updating my current mailing address with Geico, who failed to properly update my mailing address. During a routine traffic stop I was hassled by law enforcement about my insurance. I provided my current, valid driver's license, confirming my current address, which resulted in an extended stop and threats of tickets for improper insurance. I contacted Geico to ask why I have not received my updated, active, valid insurance cards, Geico clai** that my mailing address from 13 months ago is on file. Geico quoted my current policy based on my current address in [redacted], AZ. I submitted a complaint to them today and they finally updated my mailing address. Right now, I am stuck again waiting for "current" documentation of my current, active policy with Geico. I am severely update by the hassles I received from law enforcement because of repeated failures on Geico's part to provided proof of my current insurance policy. I contacted Geico multiple times and under threat of complaints and reports to the Revdex.com, Geico updated my policy information and emailed my proof which is useless as emails are not sufficient during traffic stops. I was put on hold for another 15 minutes to be coerced by another agent, claiming benefits and reductions to my account which were never done. Geico stated there are no benefits for my account. My previous year of driving was about 9,000 and my current yearly is approximately 4500 miles or less. I am moving again in 3 weeks and I am in desperate need of proof that my insurance is in good standing. Because of constant failures on Geico's part to properly document my account on multiple occasions which resulted in harassment from the local police department because of incorrect (officers claimed, outdated information - when the officer's had proof in their computers that my insurance policy was/IS current and has NEVER lapsed in the 3 years I have lived in Arizona) / non-current information. Only under threats of reporting Geico to the Revdex.com was the situation finally resolved by Geico. I want these issues documented. Also, Geico would not accept a claim for a broken windshield on my car (while the car was parked and the windshield broken by an unknown person), claiming that my full policy was not full and did not cover windshields. On numerous occasions Geico has lied by omission to me, the customer, concerning my contract with them. I 100% plan to change insurance companies and hope these issues are resolved so other consumers do not have to go through the harassment I have gone through.Desired Settlement: I want Geico to admit there continued errors and failures to properly update my account after repeated calls to Geico. Geico's failure to do so cost my an extreme amount of stress and almost resorted in a court date because I was unable to provide proof of my current insurance policy when requested by officers. I had to threaten Geico with this complaint to the Revdex.com to get them to respond and resolve this issue. I want it documented so that anyone researching or planning to use Geico will know they will need to contact Geico repeated and often to make sure their insurance policies are in good standing, current, active, and that proper documentation is provided to the customer. It is unacceptable, to me, being a customer for 3 years, to have repeated issues with this company. I have every intention of changing my insurance policy carrier to a company that will not make so many mistakes that could result in serious legal issues.

Business

Response:

Hello **. [redacted],

The attached pdf is our response to **. [redacted]’s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I signed with Geico for full insurance and was never informed that full insurance does not cover glass or that I needed to purchase additional insurance to cover glass. My car was parked when a drunk through a bottle at my windshield and broke it. Geico never informed me of additional requirements for this type of insurance in Arizona. When signing for FULL insurance, which was required for my previous vehicle, Geico never informed me that the state of Arizona requires additional coverage. I cannot prevent any damage to my car if it is legally parked anywhere and the fact that my car was parked legally, in my complex parking spot, should have promoted other options for coverage after having never missed a payment and having full insurance.

As for my address change, I never the exact distance and that there was no change in cost to coverage with my address change and sited this information before the agent sited this information to me. There is no way I would be aware of this information if I had not put in a prior request for an address change.

As it seems that this has become my word vs Geico's I am closing this matter. I will contact Geico for full explanation of benefits and I will be leaving this company as soon as I am financially able. Geico's unwillingness to take care of its customers after years of loyal have destroyed my trust in this company and there is no reason to invest in a company that will not honor their coverage and the loyalty of their customers.

Thank you,

Sincerely,

[redacted]

Review: LOCK OUT SERVICE ON MAR 20TH 2014 WHERE GEICO CUSTOMER REPRESENTATIVE FAILED TO TELL ME THAT MY I HAVE TO PAY THE WRECKER SERVICE $45.

GEICO REPRESENTATIVE FAILED TO TELL ME THAT I WILL HAVE TO PAY OUT-OF-POCKET OF $45 FOR LOCK-OUT SERVICE.

I LEARNED THIS FROM THE WRECKER, WHEN HE CAME TO UNLOCK MY VEHICLE.Desired Settlement: FULL REFUND OF MY LOCK-OUT PAYMENT OF $45

Business

Response:

May 5, 2014

Review: On Sept. 27, 2013 I purchased a Geico auto insurance policy from Geico employee Scott Singer. When I purchased the plan, I believed I was buying a policy that was based on an estimated driving amount of 12,000 miles per year. I was offered a plan at $495.80 for six months and chose to pay the amount up front. On Oct. 30, 2013 I was sent a statement in the mail that I would be charged an additional $24.95 and it did not specify what the additional charge was for.

On Nov. 12, 2013 I called Geico's billing phone number at 800.932.8872. I first spoke with a woman named Lauren who explained that the reason for the additional charge was a change in my policy from estimated usage of my car for 9,000 miles per year to 12,000. I told her that I always believed that had been sold a policy for 12,000 miles per year.

Lauren transferred me to her supervisor Emily Adams (direct line 520.546.5283). Emily informed me that I responded to a survey request and on the survey request I wrote that I would use use my car an average of 12,000 miles per year but Scott Singer sold me a policy for 9,000 miles per year. I explained to Emily that I had always been under the assumption that I had purchased a policy for 12,000 miles, or else I would not have filled out a survey where I stated usage of 12,000 miles. I requested that she waive the additional $24.95 as a mistake made by a Geico employee. Emily refused to waive the additional charge but said she would inform Scott's supervisor, Amanda Haddock about the problem.Desired Settlement: I would like the additional $24.95 charge waived or refunded, as it was the result of a mistake made by a Geico employee. The billing statement states that Geico will automatically charge my credit card in the amount of $24.95 on Nov. 27, 2013.

Business

Response:

November 19, 2013

Dear **. [redacted]:

We received correspondence from the Revdex.com requesting assistance on your behalf. I am happy to provide you with the following response.

I would first like to thank you choosing the GEiCO family for your insurance needs. We know you have many options when selecting an insurance company, and we truly value you as a policyholder.

I would next like to apologize for any miscommunication or misunderstanding regarding the estimated annual mileage you declared at the time you purchased your policy. We take quality of service seriously, so your concerns have been brought to the attention of our management team.

As a courtesy, we will honor the premium at which your policy was sold to account for any miscommunication or misunderstanding regarding your estimated annual mileage. However, when your policy renews effective 03/27/14, the premium will be based on an estimated annual mileage of 12,000.

**. [redacted], I apologize for the inconvenience this has caused. If you have any additional questions, please call our analyst, [redacted], at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.