Geico Corporation

Review: Since 11/20/13, I contacted Geico's Representatives; [redacted], **. [redacted] supervisor, [redacted], Customer Service Phone Representative, "[redacted]" and [redacted]'s supervisor [redacted] to follow up with the gravamen of my complaint and clearly a debacle in Geico's customer service. I have contacted Geico's customer service on numerous times cordially requesting an amicable resolution. Instead, each time I elevated my complaint, Geico rashly flouted my concerns.

Since the beginning of my complaint, I have been reverent, patient and amiable throughout. However, on countless occasions I was treated with a great deal of disrespect, turpitude, duplicity and defalcation by GEICO Representative, [redacted]!

(Please vet over all email correspondence that will axiomatically show the caustic attitude involved hereof)

**. [redacted] failed to resolve this matter on numerous occasions. As I included GEICO's customer service in my email correspondence, **. [redacted] began to cooperate with minimal effort and in a pique fashion. Simply put, because **. [redacted] failed to fulfill his obligations in a timely manner, the repairs on my vehicle were significantly delayed thus, creating further proble**. Furthermore, **. [redacted] lack of respect and courtesy exacerbated proble** even more.

Therefore, I contacted **. [redacted] supervisor, "[redacted]" by telephone on 12/11/13 and followed up with email correspondence between 12/11/13 through 12/24/13. However, I did not receive any response from **. [redacted] until 12/24/13. According to **. [redacted], **. [redacted] stated that he did not receive my phone messages and/or email correspondence until 12/24/13. I provided **. [redacted] with pertinent information and requested that he resolve this matter respectively.

**. [redacted] indicated that he would look over the information and get back to me for resolve. On 12/26/13, **. [redacted] phoned me and indicated that he would talk with me to resolve this matter. Once again, it appears that GEICO is flouting this matter as such acts seem to be a quotidian with GEICO representation. Instead of [redacted] carrying out her due diligence, [redacted] failed to respond to my email as she prevaricated previously. On 1/15/14, I contacted Geico Vice President, [redacted] for assistance. Unfortunately I have not received any reply from Geico whatsoever.Desired Settlement: I am now seeking a response from **. [redacted] and an assurance that **. [redacted] will address my concerns respectively.

Business

Response:

Dear **. [redacted]:

Review: On 10/5/2013 I called Geico Insurance company to send out a tow truck to [redacted] Texas [redacted] Middle School). The issue I was having at this particular time was that if I put my car in drive and press the gas my vehicle will not go anywhere. So I had my car towed to [redacted] Texas [redacted]. My mechanic [redacted] came out and checked my car and he discovered that it was a hose that pop from my transmission this is the reason my car could not move anywhere. So he replaced and hose and it was back working regularly with no problem. On 10/7/2013 I was driving down the street at 615A.M. and my car steering control went out and I was unable to turn my car also my subframe fell down. I called Geico and asked for a tow truck to be sent out to tow my car they told me they would be unable to tow my car because it was the same problem I had on Saturday 10/5/2013. I explained to her that this was something totally different and that I was in the middle of the street in a dangerous spot and I could not even push my car out of the street if I wanted to. She then ask for my mechanic number which I provided to her to call and see what repairs were made to my car on Saturday 10/5/2013 she then stated that she did not get an answer it was going straight to the voicemail. I asked to speak to a supervisor that's when I was transferred to [redacted]. I spoke with him regarding my situation and she also stated that it was the same problem. Shortly afterwards I was transferred to a wrecker service which stated that they do not even service my area which was [redacted]. I then called back to Geico and spoke to a gentlemen that attempted to connect me to [redacted] and she did not answer. So I hung up and called back and was transferred to another wrecker service called [redacted] Towing Service where I spoke the wrecker drive who said that Geico told them that this would be a cash tow service. I explained to him that the information was never relayed to me that I would be responsible for the services. In the meantime my car is still sitting in the middle of [redacted] and [redacted] Blvd so of course I went ahead and paid for the wreaker to tow my car home which was one street over from my house and cost me eighty five dollars. This was a very inconvenience situation for me and this matter was handled the wrong way. It has no where in my policy that I have a limit in how my times my car can be towed. This was a very unfortunate situation that my car broke down twice within three days but its not impossible. I am customer who pays there premium every month and for me this has been the first time I had to use their services since I been with them. For me to be treated like this is not right and I feel I should be refunded for my eighty five dollars for towing fees.Desired Settlement: I will like a refund of the eighty five dollars for towing expenses.

Business

Response:

October 23. 2013

Review: Repair and Refund issue.Geico Insurance has refused to pay the supplement repair costs on my vehicle, leaving it half finished. They also refused to give me rental car which I paid for on my policy. I have had to pay for a rental for 4 1/2 months because of this. At the rate of $25.00 a day.Geico insurance also deemed my vehicle to be safe and operational to drive until the repair shop was able to take my car. My car had live wires exposed and the complete back windshield busted out. I filed my claim January 8, 2014. It was the middle of winter and very cold. When I asked the estimator about getting a rental because of these facts and the safety issues, I was told that my adjustor refused my rental and to just tape up my window. Also my 7 year old son has [redacted], a joint Cancer. fortunately he is in remission. But having him in the vehicle is risky and Geico is guilty of Child Endangerment and Negligence for not giving me my rental as I requested and stating my car was safe and operational.Desired Settlement: I want Geico to pay me the supplement for the repairs which is $3289.00, not including electrical issues caused from the stereo being ripped out which can be the minimum of $500.00 and $1200.00 max. I want to be reimbursed for the car rental which is $25.00 per day for a total of 101 days. Total rental costs to date are $2505.00. Lost possessions from theft $475.00 Lost Wages total $980.00. I also want a $2500.00 major stress and inconvenience fee.

Business

Response:

Dear [redacted]:

Review: I called for my dad because there is no one in the company that speaks English and while I was trying to explain to The representative [redacted] that my dad did not want to include my sister in His insurance, the rep [redacted] started talking over me & yelling at me basically stating that my dad had to do what he was saying without letting me explain and I kept saying excuse me on top of him so basically he was yelling at me and being rude about the situation and insulting calling my dad irresponsible because my dad would not add my sister in to his insurance. I ended up talking to the supervisor [redacted] which was more pleasant but when my dad signed up for this insurance they never stated that it was necessary for him to add my sister but just the way [redacted] spoke to me in such a disrespectful way put me over the edge.Desired Settlement: My sister does not drive the car because she has her insurance with her boyfriend so there is no need for her to be included or even have personal information that has nothing to do with my dad's insurance policy.

Business

Response:

Good Afternoon [redacted],I just left a message on the voicemail, as soon as I get the policy number I will send it to you. Have a wonderful day.

Review: Geico is refusing to remove my child's information from my policy.

Last week, I decided to seek a quote for my non-driving and NON-permit holding 15 yr old CHILD! My insurance company took it upon themselves to add her to the account as a non-driver and are refusing to remove her from the account without proof of other insurance which of course, she does not have because she is NOT a driver. Never been behind the wheel. Hasn't even read the book to obtain a permit! They are telling me she is required to be on the account because she is 15. I do not believe they are accurate in holding her information without my consent. She is a minor child and is not a driver in any way, shape, or form so I do not see why they need to have any of her information on my auto policy period. When I went through the steps to obtain a quote, I DID NOT select the part to finalize the paperwork. I simply asked to save the quote, that is all, JUST A QUOTE!Desired Settlement: I want her name and all information completely removed from my Geico policy until which time she becomes a permit driver or a licensed driver AND I DECIDE to add her to MY policy.

Business

Response:

July 24, 2014

Review: On 04/25/14 I initiated a claim via the telephone due to hail damage and damage to the trunk/rear bumper of my car; I was given an appointment date of 05/05/14 for an estimate. On 05/05/14, at the time of the estimate, I informed the adjuster that I had bagged into the gutter of my home and this collision not only caused visible damages to my bumper but consequently caused my trunk to become hung; hidden damages that now prohibited my trunk from opening. Prior to this collision my trunk was 100% operable with witnesses to prove. After completing the written estimate I was informed by the adjuster if additions to this estimate were warranted a supplement could be provided for these fees. On 05/28/14 my vehicle was taken and left at the auto body repair shop of my choice, [redacted]. A few days following the auto body phoned to inform that the bumper could not be fixed until the trunk was opened and consequently attempts to open the trunk were made with no success. Geico was contacted and I was instructed that my vehicle would be transported to [redacted] for trunk repairs and a supplement would be arranged for the cost. Approximately two weeks later, following a phone call from [redacted] concerning my rental, I phoned the auto body for an estimate date of completion and was notified that my vehicle was sitting in the same condition it was in when left on 05/28/14 (bumper damage and an inoperable trunk). Geico was again contacted. On 06/19/14 I was contacted by [redacted] who informed that my claim had been reviewed by her supervisor, [redacted] who stated that matters as to why the trunk would not open needed further diagnosing and that another investigator was being assigned. Due to heighten concerns as the insurer and Geico's failures to fix my vehicle I requested that [redacted] phone me; [redacted] never phoned until returning a call that I initiated. Once speaking to [redacted] I was again instructed that another investigator was beinDesired Settlement: For all damages, visible (cosmetic damage to the bumper) and hidden (inoperable trunk) sustained as a result of the collision on 04/25/14 be repaired and compensation by Geico.

Business

Response:

July 24, 2014

Review: I have car insurance with this company for about a year now with a policy that had road side assistance. I purchased a new car on 9/11/13 and I called to get insurance coverage. I already had 1 car on the policy. The very next day my old car did not start before going out of town. I proceeded to get the vehicle towed to my mechanic which is 0.5 miles from where I was. While on the phone with the customer service agent in road side she stated that I did not have road side on the car. She transferred me to an agent in the policy department. She told me that when I purchased the new car the road side had been taken off of the old car and placed on the new one. I told the agent that I did not agree to that and that when I called I specifically told her to just add the car dont change my existing policy. After she wasnt able to help me I asked to speak to a supervisor, a [redacted]. She told me that she would listen to the recording of the conversation and call me back. When she called me back she told me that the conversation was not recorded but she believed that her agent was right and that she wouldnt be able to fix my policy. That I could add road side back onto my old car but I wouldnt be able to use it today. I was infuriated with Geico by this point. I have never had a issue with geico my bill was paid on time, no accidents on my record or anything. For them not to satisfy there customers or show any value for the customer is absurd.Desired Settlement: What I want is that my amount that I paid for road side assistance or some portion of that be refunded. For me not to be able to use something I paid for, for a year when I really needed it was a major inconvenience.

Business

Response:

September 19, 2013

Dear **. [redacted]:

Thank you for your letter, rcccivcd by GEICO on September 16,2013. to [redacted] regarding [redacted]’s policy. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.

Al though GEICO’s handling of **. [redacted]’s policy was proper, we have made a business decision to provide Comprehensive and Emergency Road Service (ERS) Coverage for the period of September 11,2013 to September 15,2013 on the 1996 Jeep. **. [redacted] will be responsible for the premium owed for these 2 coverages provided for (his 4 day period which will be $ 1.63. Therefore, with a verifiable copy of a tow bill, we will be glad to pay her ERS claim as long as it is dated within this 4 day period.

According to our records, **. [redacted] added a second vehicle, a 2007 Honda, to her policy effective September 11,2013. During this conversation, it was noted that **. [redacted] requested a deletion of Comprehensive Coverage and ERS Coverage on her other vehicle, the 1996 Jeep. Effective September 15, 2013, **. [redacted] later deleted this vehicle all together.

We regret if **. [redacted] had a misunderstanding regarding the coverages she should carry on the policy. Therefore, it was **. [redacted]’s responsibility to gain a proper understanding of the available coverages and inform us of her selection. Today’s decision is a onetime business decision. In the future, it would be our suggestion that **. [redacted] carcfully review her coverage sclcctions in order to ensure she is receiving the coverage she desires.

Bccausc the 1996 Jeep is no longer insured on her policy, **. [redacted] will not receive any documents regarding the added coverage for this 4 day period. **. [redacted] is welcome to call our HRS Billing Department at ###-###-#### in order to move forward with her claim.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: this is absurd. I never had my car towed because I did not have $100. So my car is still sitting waiting to be sold, so their compensation is not sufficient enough for me. My time spent trying to get it towed with Geico was very fustrating!

Regards,

Business

Response:

September 27, 2013

Dear **. [redacted]:

Thank you for Your letter, received by GEICO on September 26, 2013, to [redacted] regarding [redacted]’s policy. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.

I regret that **. [redacted] disagrees with the resolution for her policy. We stand behind our handling and we have nothing additional to add.

GEICO’s position remains that it was **. [redacted]’s responsibility to maintain the appropriate coverages needed for each vehicle on her policy in order to avoid any gaps or lapses of coverage. Unless **. [redacted] has a dated tow bill between September 11, 2013 and September 15,2013, we are unable to assist her. **. [redacted] elected to remove the 1996 Jeep completely from her policy effective September 15, 2013; therefore, we are unable to offer any coverage beyond this date.

I hope this information has been helpful. If you have any additional questions, you may call me at ###-###-####, extension [redacted].

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but since Geico wont offer any other solution there is no need to continue this dispute.

Regards,

Review: I contacted Geico on 06/10/2014 to inquire about cancelling my policy to get coverage with another carrier, it was explained that since my card I used for payment was on file that they would refund to my card when and if I chose to transfer. I called back on 06/16/2014 and cancelled my policy. On 06/20/2014 I inquired online about my refund and received an email notification that I would receive a refund by check or electronic transfer in 7-14 days, this was the response I received when I inquired about not getting a notice of cancellation no invoice that says my policy is no longer active, but if I log into the website it says it's no longer active, it's the first documentation I received of what the amount due me was going to be. I called Geico on 06/25/14 after contacting my bank since I paid by debit card, about recourse, and they said by law Geico does not have 14 days, that I should have received my refund already. I called Geico who of course said, the check went in the mail yesterday, it's been more than a week, no Check yet. I inquired about why I was getting a check instead of electronic funds transfer they said they deactivated the link to my card when I cancelled my account so they could not just transfer funds. I asked to speak to a supervisor after 10 minutes I was disconnected. I have still not received my more than 700 dollars but I have received emails to see if I would like to reactivate my account.Desired Settlement: My refund to be make immediately available. 732.29 might be nothing to some people, but I don't have the money to pay my new insurance carrier because of their lack of concern and truly making this a trying event, and not being forward about what they will do to delay making payment. I stopped using them 4 days into my 6 month plan. This is ridiculous!

Business

Response:

July 18, 2014Dear **. [redacted]:We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.Our records reflect that your policy was canceled effective 06/16/14 as a result of your 06/15/14 telephone request. This cancellation resulted in an overpayment of premium in the amount of $732.29. The last payment received on your policy was a debit card payment of $300.00 on 06/10/14. When a refund is greater than the last payment made, a paper check refund is generated and a 15 day hold from the date the payment was received is placed on any subsequent refund. Because that payment was received on 06/10/14, the refund was held until 06/25/14. A refund check in the amount of $732.29 was sent on 06/25/14. Our records reflect this refund check has been cashed as it cleared our account on 07/07/14.**. [redacted], I hope this is helpful in understanding our refund procedures, and I am sorry that we have lost you as a policyholder. If you have additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

Review: June 21 I spoke with a Geico employee [redacted] in response to an online quote for commercial auto insurance.

After speaking with him he ran my dmv records and informed me that my rate went up to about $1,800. He then told

me that my rate was a little cheaper using [redacted] - about $1,600 - this is after the rate increase from the dmv.

When I looked at the premium price on my insurance card it's $1,935.

I called back and asked for a supervisor. [redacted] identified herself as a supervisor. I asked her for her if she was

licensed to do business in NJ. She confirmed this. I asked for her NJ insurance license number. She refused to give

me her NJ insurance license number.

I told her I wanted to listed to the last 20 minutes of the call. She told me she would not listen to it and that I would

need a court order to listen to it.

She hung the phone up on me.Desired Settlement: $300

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

Review: November 15. 2013

Hello,

I am writing this letter because of a frustrating situation with Geico Insurance Company.

My wife and I are insured under this policy. She was involved in an accident on May 7, 2013, which left our new [redacted] (only about 4 months old) needing repairs and body work. The car was towed from the scene of the accident by the tow truck driver. The following day, we had it towed to a local auto body and repair shop called [redacted]. Also, on the day following the accident, we rented a replacement car from [redacted] Rental. We were told that our car should be ready in about 1-2 weeks, well within the 30 days allotted by our policy for a rental car.

However, there were delays with the Geico inspector coming to inspect the car (this occurred a week later on May 14 or May 15, 2013). We then had to wait for the repair work to begin because of a delay with the mechanic receiving approval from Geico for the repairs. Geico employees told both the repair shop, and my wife and me that there was a delay in getting a supervisor to approve our repairs because he was out of the office. The reason given was that they were at a conference or business trip the entire week of May 13-17.

During the week of May 20-24 [redacted] finally received notification that they cold start the repairs. I had numerous phone calls with Geico employees, and after asking to speak to supervisors on June 7th, I was promised a call back on June 7th or June 10th. I’m still waiting.

I was told that there was not anyone available to speak with me, and when I asked to be connected to their corporate offices, I was told that they did not have a number for their management, and that my issue could not be dealt with that day, nor apparently in the following weeks it seems.

A third issue which further delayed the return of our car (and the rental car) was the discovery of more damage on the car. This required another inspection of the vehicle by a Geico employee, which further caused more days needed for the repair and thus the rental car. This additional inspection occurred around May 28,th (according to the repair shop), but there was then further approval needed from Geico.

Another problem was that rather than replacing the damaged part with a a new one, Geico made the decision to repair the part, thereby leaving us with additional expenses to bring the car back to its original state.

So. the repairs should have been authorized and completed well within a 30-day time frame, but due to Geico’s delays- they were not. We were inconvenienced through Geico’s mismanagement of this process, and denied the timely return of our vehicle. Additionally, Geico summarily denied what was a fair and reasonable request: the payment of the charges for the additionally days of rental car usage caused by their delays. Instead, we were held hostage by Geico’s delays, and forced to come out of pocket for the additional days of rental car usage, which amounted to S435.18 on June 17, 2013. This was the day we finally received our vehicle back after the repairs were authorized and completed, and were able to return the rental car.

We have been unfairly treated by this company, and seek your help in obtaining compensation for the additional rental car fees, as well as the value of the part (fuse box cover) plus installation. We’re hoping that Geico will change their unfair and unethical policies, and that other consumers will not be treated in this manner.

We have receipts and records for all of the above transactions (although Geico has these).

Sincerely,Desired Settlement: see Attached document

Business

Response:

January 6, 2014

Dear **. [redacted]:

Thank you for your letter of inquiry.

On May 7,2013, our insured [redacted] was involved in a loss with her 2013 [redacted], which was reported the same day. On May 8th, the loss was assigned to Auto Damage Adjuster, [redacted]. **. [redacted] inspected the vehicle on May 17th at [redacted]’s body shop of choice, [redacted] s Auto Body, in [redacted], Connecticut. **. [redacted] had thought the estimate was locked and that he faxed a copy to the shop from his laptop. Unfortunately, this did not occur; the file was stuck in communication process due to a technical error. **. [redacted] left for a class in Virginia the next week and the error was not discovered until later.

Due to the delay in getting the estimate to the shop GEICO does owe **. and [redacted] compensation on their additional rental cost. Our local Field Supervisor, [redacted], contacted **. [redacted] on December 23rd to arrange to reinspect **. [redacted]’s vehicle. **. [redacted] advised he was going on vacation and would call **. [redacted] when he returned to setup an appointment for the re-inspection.

If any additional information is needed, please contact [redacted], Auto Damage Director at ###-###-####.

Review: Geico insurance will steal all your money and leave you out to dry. They made my bank account -$190 by pulling and pulling from my account, and my bank charged me for 2 different overdraft fees. They attempted once, and I STILL called them 3 days ahead of time to let them know I was using a different card per their rules and they still continued to pull from my account. Then when I have cleared that with the bank and back at my normal amount, Geico Insurance comes upon agreement and tries to apologize for the inconvenience and states my normal amount of $60 is due on the 31st to turn around and say I owe 130 some dollars instead. Be careful people, Geico will [redacted] you and hang you to dry, they're just after money!!!Desired Settlement: I believe the company should reimburse me for my bank account as well as give a 6 month policy for all this headache and stress!

Business

Response:

September 5, 2013

Review: GEICO representative [redacted], CA) acted deceitfully, dishonestly, and fraudulently in handling insurance claim #[redacted]. Insurance claim was submitted by my insurance company, [redacted], on my behalf, to GEICO, involving a traffic accident that occurred on Sunday, June 22, 2014. I was traveling in my vehicle, a [redacted], on my way home with my 2 young children in the backseat. I was fully stopped at a red light around 2:15 PM PT at the intersection of [redacted] Rd and [redacted] Highway in [redacted], CA. A [redacted] came from behind and rear ended my vehicle, causing meaningful damage to the rear bumper and bumper cover. The driver of the [redacted], stepped out of her vehicle, apologized profusely, asked me if I "thought there was any damage" to my vehicle, and claimed she "isn't feeling well" because she's "pregnant and shouldn't even be driving." She provided me with her insurance card and insurance information.

In pursuing the insurance claim through my insurance company, [redacted], I was continously contacted and harassed by the [redacted] driver's insurance representative at GEICO, [redacted]. He took my statement several times. He insisted that the other driver had done nothing wrong (prior to reaching a conclusive investigative decision), and continued to make me feel harassed about the incident. My 2 young children were in my vehicle at the time of the accident. They felt the full impact of the accident, and continues to talk about the accident, clearly traumatized by the event. [redacted] proceeded to deny responsibility and not accept any liability for GEICO's insured party's damage to my car. He delivered the news to me on Wednesday, June 25, 2014, calling me at my workplace at 5:15 PM PT. He called me with the full knowledge that my insurance agent at [redacted] was already gone for the day, and informed me that I wouldn't have any possibility of speaking to my insurance agent. He delivered the news with full arrogance. He continued to be decetiful about the facts, pictures, and reports that I have provided as evidence of the accident. He insisted that I must have made up a story about the accident and that the damage to the car was pre-existing damage, despite all of the photos and evidence I have submitted. I am still traumatized from the incident, and from my conversation with [redacted].

GEICO is a deceitful, dishonest and fraudulent company for improperly training their employees. [redacted] and GEICO are also irresponsible for mishandling a case where the evidence, statements, and photos clearly point to a very different outcome. [redacted] is also an unprofessional insurance agent. GEICO needs to have a better system in place for handling insurance cases and for properly training their employees. I will never recommend GEICO to any of my friends, family or colleagues, or ever consider using their services due to this incident.Desired Settlement: I am seeking full compensation for out-of-pocket expenses to repair my car, as well as any potential medical bills arising from this incident.

Business

Response:

Dear **. [redacted]:

Review: On 7/23/13 I was struck from behind by another driver at fault that caused a total loss to my vehicle. Geico Indemnity Company is offering way too low on a settlement for a total loss vehicle. I cannot replace the vehicle for the price they are offering of $23639. I have done fair market comparison and attached along with their offer. I have also attached document showing all the run around and contact changes in under three weeks. In brief:The accident occurred 7/23/13. I called immediately from scene of accident which the other driver took total blame for the rear end. It took 5 hours to get vehicle towed and over 6 phone calls with Geico. I wanted towed to Kia dealership in traverse. They attempted to tell me there wasn't one. I had it towed to where we are staying being told I would be assigned a claims adjuster to come out and look at van. I wait two days and call on Thursday. I am told there is not a local adjuster and I need to have it towed to dealership. Geico call tow company who shows up 1 1/2 hours late and then does not deliver van until the next day to dealership. [redacted] gives total loss valuation by noon and faxes and emails all paperwork to Geico by 3pm. I follow-up that day with [redacted] at Geico states they didnt get it because email was wrong so [redacted] resends it again. I call the next day to speak to [redacted] ###-###-####and am told she is on vacation until 8/6/13. I ask to speak to her supervisor and am told she is on vacation too. The girl I speak to is extremely rude, abrasive and snide. Sorry I did not get her name. I tell her I was no told anyone was going on vacation and why would to start a new claim case knowing you would be out of town. I am informed that [redacted] states in her paperwork to staff that she told me. This is not true. Next, I asked next to check up on the claim of total loss and I am told there is not paperwork received. I call [redacted] dealership and they say they emailed and faxed twice. Meanwhile the rude girl caTotal to get replacement vehicle$28853.34I decline this offer for settlement and he tells me they use a third party to calculate (CCC) and this is the number they were given. I am told that he needs to speak to his manager and the next day his manager calls(8/9/13) and tells me this is the way it is. I tell him again that the car wont be replaced at this amount. There are no used 2014 Kia Sedona vehicles for sale. The car is too new. II tell him he needs to come back with another offer. I then contact [redacted] via claim text and she calls me. I have asked to go higher to his supervisor, [redacted] ###-###-####. As of this letter, he has not contacted me. I am not looking to gain anything extra for betterment; I am only looking for them to restore me to pre-accident condition. If they can find a comparable vehicle and deliver to my driveway, that is fine but we have looked everywhere within a 75 mile radius. They simply are not offering enough to replace my car from current market value. One their report they used one dealership in Daytona. This dealership has 3 cars. The one they used is gray for $26779. The [redacted] one is $28679. The blue one is $28734. They didnt even show comparison of three dealerships. Please advise how to proceed further. If you have any other questions, comments or need for further documents, please contact me. [redacted]###-###-####[redacted]

Product_Or_Service: 2014 Kia

Account_Number: [redacted]###-###-####0Desired Settlement: DesiredSettlementID: Replacement

They need to settle for an amount where I can replace vehicle to pre accident condition. There are not any used 2014 vehicles in Florida. I have had my dealership look. I have also averaged replacement comparisons using 6 dealerships. Kia Car Dealerships within a 75 mile radius of [redacted], Florida.These are all dealerships which have 2014 Kia Sedona vans to replace the total loss vehicle. Not one of them has a used vehicle with 6000 mi

Consumer

Response:

In response to:

It

is not clear from your complaint what your relationship is with the

company. Is Geico your insurance company? The insurance company for the

other party involved in an accident? Both?

Geico is my insurance

policy. I have attached comparisons here from defferent dealerships in

my area. They are trying to offer me much less than what it takes me to

get in a comparable vehicle. We are at over three weeks right now

since the accident. Geico is trying to take off money for mielage

(almost 6000) yet there are no used 2014 vehicles in the state of

Florida for me to purchase. I also just rceuved yesterday another quote

from a local dealership which yesterday did nit have any cars at all on

it's lot and they sent me a quote for a gray vehicle which is always

offered for almost $2000 less than the white one I have.

I am not

looking to be put in a better vehicle but simply to be given fair market

value to replace the vehicle to pre-accident condition.

Geico also

sent me a guaranteed savings certificate but it clearly states that it

is on in stock cars only and none of the ones in stock are white. I

spoke with [redacted] today at [redacted] and they have two reds, one blue and

a black in stock.

I have my previous dealership holding a car since last week for me, waiting for all of this to be finalized.

If you should need any other clarification, please do not hesitate to contact me.

Business

Response:

August 28, 2013

Dear **. [redacted]:

Thank you for your inquiry of August 16, 2013.

On July 23, 2013, we learned that a 2014 Kia Sedona belonging to our policyholder, **. [redacted], had been damaged by collision. Because **. [redacted]’s vehicle was located in an area where we have no staff adjusters, we requested that she obtain an estimate of repair from the shop of her choice and forward the estimate for review. After receiving a repair estimate, we determined **. [redacted]’s vehicle to be a total loss and obtained permission to move it to a local salvage facility for a physical inspection.

On August 8, 2013, our Auto Damage Adjuster, [redacted], inspected **. [redacted]’s vehicle and confirmed that it was a total loss. In order to ascertain the vehicle’s actual cash value, **. [redacted] obtained a market valuation report from CCC Information Service, Inc. The market valuation report, which is based on locally available, comparable vehicles adjusted for mileage, options and condition, provided an actual cash value of $23,579.60 less **. [redacted]’s $500.00 collision deductible for a net settlement of $23,079.60. **. [redacted] objected to the vehicle’s

value.

After reviewing **. [redacted]’s claim and locating an exact replacement vehicle, we adjusted our settlement value to $24,314.65 after deductible. This settlement amount includes the guaranteed replacement cost of **. [redacted]’s vehicle and all applicable taxes and fees. We relayed the settlement amount to **. [redacted] on August 15, 2013 and are currently awaiting her reply.

We sincerely apologize for any inconvenience or delays **. [redacted] experienced during our handling of her claim. We believe our settlement amount is accurate and fairly indemnifies **. [redacted] for her loss. We are prepared to make settlement as referenced above. Should you have any additional questions, please contact our Auto Damage Manger, [redacted], at ###-###-####.

Sincerely,

Review: I call to get a quote for auto insurance , and provide the co with all info required

I got the price and like it and get a cars insurance coverage

Today I received letter from my bank that insurance coverage was changed and without my notification

Upon calling to insurance co I found out that despite my request for 2 cars and 2 drivers ,second driver was never added and when my daughter went for car inspection it was never transfer to insurance co as her name wasn't on it

Insurance took of some coverage and bank was unhappy and contacted me

When I call today and found out all this,I was given a different price, which I considered unacceptable as I gave all info to agent and agent took only what he wanted to give me price ,to sign me on this policy

Which is unacceptable practice

My original price was 1600.00, now I must pay 2600.00Desired Settlement: I would like to have same price I had in the first place,as I provide the co with all info required

Business

Response:

March 26, 2014Dear **. [redacted],We received your correspondence dated March 12, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.Our records reflect that on January 2, 2014, our insured obtained five online quotes from GEICO. In each quote, she represented that she was the only driver. Her premium of $1647.50 was based on the information she entered into our system. Our insured subsequently purchased the policy via telephone. On March 5, 2014, we received notification of another licensed driver in our insured’s household, and on March 12, 2014, we confirmed with our insured that her daughter lived in her household and operated her vehicle. As a result, we added her daughter to the policy, which increased her premium.With respect to the change in coverage, we informed our insured that Florida law required us to obtain an inspection of her vehicles shortly after the inception of her policy. We spoke to our insured on January 21, 2014, to remind her of the vehicle inspection. We did not receive the inspection, and we were required to remove physical damage coverage from her policy effective February 7, 2014. Our insured since obtained the required inspection, and we resumed the physical damage coverage on her policy.We are unable to return our insured’s premium to the original quote, since we are now including her daughter on the policy. We spoke to our insured regarding her concerns on March 21, 2013. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have a right to check quotes on line to see if any rate work for me, I don't remember that I was checking quotes 5 time as Geico states, as I check different companies. Thing is when I called and talk I was asking insurance for 2 drivers- over wise why I would give the representative my daughter full info- and 2 cars.Also geico didn't contact me, I did! After I received letter from my bank- car lien holderCompany did call me and offer 10.00 off my monthly payment- after they raised it by 250.00,per month, and want me to spend for it 85.00 and spend my time -4 hrs-to take a online course!!! Things now are:I cannot get any good quote now as everybody asking how long I'm with this company and when they hear that only 2 months , they give a higher price.So, as of now I'm stack with them.I also received from them 5 e-mails , 2 min apart , all with different quotes this past week, and I didn't ask them for it. I did adjust my current policy via on line account for payments. This is very upsetting and ridiculous. Company should be fine by government for dishonesty and business practice like this

Regards,

Review: I became a customer of Geico a couple of years ago. In that time, my premiums never decreased. I had no traffic tickets or accidents. The first time my premium increased, I was told it was due to the number of accidents in my state. The next three times, it was new laws passed in my state. I changed insurance companies last week and my insurance has dropped almost $100 a month. It had increased to $191 a month, again with no tickets or accidents & the payments were automatically withdrawn. When I cancelled my insurance, I was told there were never any new laws passed that would have caused my insurance to increase at the rate it did. So not only was I lied to about the reason for the increases, I feel the increases were unjust.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a legitimate reason for the increases in writing and a refund for the amount I have overpaid over these last years. I should not have been charged the amount I was.

Business

Response:

November 7, 2014

Review: I had called geico my insurance company after hail damage had accured to my car. Now under the program that I am paying for they are to supply me with a rental car to be used until the repairs on my car are complete. They have failed to do so after I had them set me a reservation and the company said they had no rental for me. Geico told me to find another car rental place that has one. I am not going to sit here and do what I pay these people to do for me. They do not want to do there job and are short selling everyone by not providing the servicesDesired Settlement: do what is required of them to meet our written agreement.

Business

Response:

June 27, 2014Dear [redacted]:Thank you for your letter of inquiry dated June 20, 2014.The results of our investigation of the above referenced loss are as follows:On May 22, 2014, **. [redacted] reported this claim to us. We advised him of his rental coverage under his policy. On that same day, **. [redacted] advised that he was unsure of whether or not he would use a rental vehicle. An assignment was set up for an auto damage adjuster to inspect his vehicle.On May 28, 2014, the auto damage adjuster inspected **. [redacted]'s vehicle and a check was issued to him for the damages. On June 1, 2014, **. [redacted] spoke with us to advise that he was in need of a rental vehicle. At this time, a direct bill with [redacted] Rent-A-Car was established and a rental reservation number was given to **. [redacted]. On June 2, 2014, **. [redacted] called and spoke with us advising that the [redacted] Rent-A Car location the direct bill had been set up through would not have any vehicles until June 4, 2014. We advised **. [redacted] that a direct bill could be established with any rental company. **. [redacted] stated he was unaware of any other rental companies as he lives in a rural area.On June 18, 2014, **. [redacted] contacted us for a status of the repairs to his vehicle. During this conversation he advised he did not obtain a rental vehicle because there wasn't one available for him previously. We located several rental companies for **. [redacted] that would possibly fit his schedule. We also sent correspondence to the auto damage adjuster inquiring as to the completion of **. [redacted]'s vehicle. On June 19, 2014, we made outbound calls to four rental companies attempting to get **. [redacted] into a rental vehicle. Due to the time of day and the distance that **. [redacted] was located from these companies, we were unable to successfully find a company that would work for him. On June 20, 2014,we spoke with the shop that was repairing **. [redacted]'s vehicle and they advised that the repairs had been completed the previous day. We communicated this to **. [redacted] and subsequently closed out the rental portion of the claim as no rental vehicle was utilized.Claims supervisor [redacted] spoke with **. [redacted] on June 24, 2014 to discuss his concerns. He confirmed that he did not use a rental vehicle for this loss.If any additional information is needed, please contact [redacted], Claims Director at ###-###-####.

Review: I paid 6 months in advance for auto insurance from Geico that would expire at the end of July 2014. At the end of June 2014, I moved from Ohio to Georgia and updated my profile information to reflect my new address. Geico over doubled my insurance rate and "renewed" my contract at the date of the address change without my permission. I was under the impression that I was paid and covered in full until the end of July. In recognizing this skyrocketed auto insurance rate when looking online, I immediately checked for different rates in Georgia to switch auto insurance carriers. I was able to find much cheaper rates than Geico for the same exact coverage. After calling to cancel my policy with Geico at the beginning of July and discuss my disapproval for being overcharged and put into a new contract, several consultants told me that the insurance rates are higher in Georgia. This is false information considering the broker I worked with found much cheaper insurance rates in Georgia. The manager "Billy" told me that she would have a higher manager call me to further discuss my concerns and I never received a call from another manager from Geico. I instead received a bill from Geico that they sent to collections.Desired Settlement: I would like to be reimbursed the $76 that Geico charged me and sent to collections.

Business

Response:

September 16, 2014

Revdex.com of Metro

Washington DC & Eastern Pennsylvania

1411 K St. NW, 10th floor

Washington DC 20005-3404

VIA FACSIMILE: ###-###-####

RE: [redacted]

Insured: [redacted]

Policy Number: [redacted]

NAIC: [redacted]-GEICO Indemnity

Dear [redacted]:

Thank you for your recent inquiry dated August 27, 2014. I welcome the opportunity to respond to [redacted]’s automobile insurance policy concerns.

[redacted]’s Ohio policy renewed on June 18, 2014 to be effective July 23, 2014 with a six month premium of $463.24.

When a policyholder moves from one state to another, the policy is cancelled and rewritten for the new state. [redacted]’s policy was re-written for Georgia effective June 27, 2014 to December 27, 2014 with a six month premium of $939.78.

Per [redacted]’s request, her Georgia policy was cancelled effective July 23, 2014 resulting in earned premium of $76.37 for the period of June 27, 2014 through July 23, 2014.

We received [redacted]’s payment of $76.37 on August 27, 2014.

[redacted] attempted to contact [redacted] on September 16, 2014; unfortunately, she was unable to reach her.

I hope this information will assist you in resolving this matter. If additional information is required, please contact [redacted] at ###-###-####. Her office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST.

Sincerely,

John *. L[redacted]

AVP, Underwriting

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: There is no explanation as to why Geico over doubled my sixth month premium, from $463.24 to $939.78, and renewed my contract before the previous sixth month contract that was paid in full was completed. Stating that the rates are higher in the rural area in Georgia that I moved to is inaccurate information. I worked with a broker that found a sixth month premium with the exact coverage for less than my original six month premium from Geico (less than the $463.24 for sixth months).

Review: On April 29th 2014,We had a horrible rain storm and we received 24 inches of rain in that 24 hours. My 2002 [redacted] flooded and and hasn,t ran since. It is still sitting at [redacted] and [redacted] in the service Dept. who is taking care of this problem said Geico Ins. would not call or talk to her so she can tell them that all my problems with the truck is from being flooded, and should be totaled. I call Geico all the time but they say I didn't get enough rain to damage the engine. My carpet has been removed and everything taken out to remove all the water inside the truck. [redacted] say it should be totalled. Geico will not talk to [redacted] at all and my truck still is dead and won't even run without so many misfires , then dies. Geico is coming up with all kind of excuses as to why they won't cover it and I have full coverage,and the rain filled it up and ran through it like a water fall.

Product_Or_Service: Oct,2012

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Truck needs to be totaled, the whole inside of the truck was totally flooded out. Over time , wires and everything will become corroded and problem after problem will accure.

Business

Response:

June 16, 2014Dear **. [redacted]:Thank you for your letter of June 11,2014, regarding **. [redacted]’s claim.**. [redacted] filed a flood loss involving his vehicle on May 2, 2014. We inspected his vehicle on May 04, 2014 at the dealership, [redacted]. At the time of the original inspection, the vehicle showed minimal evidence of water damage. Our original estimate was simply to clean and deodorize the interior. On May 09, 2014, [redacted] notified us that [redacted] had provided her with an estimate for approximately $4,000.00 addressing various mechanical items. On May 14, 2014 we completed our supplemental inspection and found no evidence of water related damages to any mechanical items. **. [redacted] contacted us again on May 27, 2014 to express his concerns of water damage to his vehicle and request it be deemed a total loss. At that time we contacted [redacted] to request additional diagnosis be completed, at our cost, for all items they provided to [redacted] in an effort to better assist **. [redacted] with his concerns. On June 9,2014 we were informed by [redacted] Service department that a cam sensor was the only item possibly related to the water, and confirming all other items were in no way related to this loss. Based on the diagnoses and response from [redacted], we agreed to cover the cam sensor and all cost associated with it under this claim. Our estimate has been amended to reflect the added cam sensor and we have notified **. [redacted] of the final disposition. We have also notified **. [redacted] that the spark plugs, worn suspension sway bar links, stuck thermostat, leaking water pump, worn spark plug wires, oil leaks from the valve cover and oil pan, and other items presented to them by the dealership are considered maintenance items and determined not to be related to this flood.If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.Very truly yours,

Review: Geico Car Insurance, did not uphold promise of services, resulting in undue cost on my part.

I was involved in a car accident on Jan.26,2014. Creator of accident [redacted],ran a stop sign,she has Geico Car Ins. My car was totaled. Geico told me on 2 different occasions, 1st on Jan 28th again on Feb 3rd, to get a rental at their expense for as long as needed. Now, they are not paying full bill total. I was charged $230.00,from [redacted] for car rental.

My claim with Geico is, #[redacted]. Accident report is #[redacted],Reporting Agency case #[redacted]. Wreck happened in [redacted] Fl. Jan. 26, 2014.@ 1:23pm

Lady I spoke with from Geico, concerning car rental, is..[redacted], Claims adjuster, ###-###-####. She stated, to get a car for as long as needed, on 2 different occasions. Geico would pay. [redacted], Claims Adjuster ###-###-####. Cancelled payment from Geico, and failed to inform me until 5 days later. [redacted] ? phone #[redacted],also cancelled the Geico payment.

[redacted] in [redacted] Fl. has charged me $229.50,for the car rental. Their # ###-###-####Desired Settlement: I want full refund of my $229.50 for the car rental from [redacted], Fl. Phone # [redacted]

Business

Response:

March 19, 2014

Dear [redacted]

Thank you for your letter of March 3, 2014, regarding **. [redacted]’s claim.

**. [redacted] is insured with [redacted]. Because of our relatively low property damage limit on this claim, **. [redacted] allowed her own carrier to settle her claim. This included the rental portion of the claim which her policy limits to $20 per day. Her policy benefit for the sixteen day rental was $320. This amount was paid via direct billed to her insurance company. The total bill was $549.20. It is our understanding that **. [redacted]’s insurance company has submitted a subrogation claim to us which includes the full amount of the rental bill.

Assuming that the remaining $229 in loss of use does not exceed the policy limits after consideration for all other property damage amounts, we will reimburse **. [redacted] for her out of pocket rental expense.

If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.

Very truly yours,

Review: Geico will not call me or the body shop back after over a dozen messages left. Claim was filed 4/6/2014. Adjuster [redacted] has not returned any of my calls over the past 2 months. his phone number is ###-###-####. I have spoken to several customer service reps that sent him emails to call me and have still heard nothing. There is no way over 2 months to hear back for an insurance company is acceptable.Desired Settlement: Fix the vehicle involved and dont charge me the deductible.

Consumer

Response:

They are my insurance company. It was a single vehicle accident with a rolling block of ice in the roadway. Thank you. [redacted]

Business

Response:

June 20, 2014