Geico Corporation

Review: Geico provided my home owners insurance through [redacted]. I paid the premium dues in full through escrow account. They sent me and my lender the policy. A month later I received a cancellation notice form [redacted] saying that they did not receive signed application online. I called Geico and they did not have any explanation why the policy was cancelled. They told me [redacted] does not service my area any more and this is not true. They quoted me a much higher insurance with [redacted] company. They asked for my social # and told me it will be a soft inquiry on my credit report but showed as hard one. Now I got a quote from [redacted] for $300 more and really disappointed with Geico.Desired Settlement: I would like Geico to pay $500 for policy difference and other expenses.

Business

Response:

February 20, 2014

Dear **. [redacted]:

I am in receipt of your letter received electronically in my office February 10, 2014 regarding the above-mentioned complainant. I am responding to the insured concerns as it speaks to the cancellation of his homeowner policy written through [redacted].

I have researched this case and was able to get permission to reinstate / rewrite this policy back to its inception date of November 22, 2013 with the same premium of $2,089 annually. I have called **. [redacted] numerous times; he as well has returned my calls and also has left messages. Unfortunately, I have not been able to speak to him to see if he is interested in having this policy rewritten.

I have emailed this response to **. [redacted] as a second recourse to speaking to him.

If you have additional questions or concerns, please contact me at ###-###-#### extension.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: The company has been handling an auto claim for two weeks I can't get a decision or of anyone. Their supervisors are no help and will have a sarcastic tone when talking to you. I use this vehicle for work and elected not to get rental reimbursement due to the fact I have never had a claim take this long with my old insurance company. I had a decision and a check the same day I would soak to the company so the work could begin. However, it has been two weeks with no decision on the vehicle and my adjuster stated that he would annotate it in my file and approve a rental vehicle diue to the fact it's taken them so long to even make a decision which has yet to be made. When I talked to the customer service agent they wouldn't allow it so I spoke with her supervisor. That's when she started on with a sarcastic tone and told me there wasn't anything she was going to do about it due to the fact the coverage wasn't selected. I understand that I choose not select the coverage however, it should also not take them over two weeks to make a decision especially when they had all of the information that they needed to make a decision the day I filed the claim.Desired Settlement: I want my rental vehicle paid for and an apology for the lengthy process.

Business

Response:

July 18, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

*Washington, *DC *20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: 6/21/2013

COMPANY:

Dear **. [redacted]:

Review: I was in a vehicle accident with my two kids. This was a rear end collision at a stoplight. I have filed a PIP claim with GEICO for me and my two children. GEICO to this day did not process and send me the Explanation Of Review for the doctor's visits for the claim. (claim [redacted]) In September I was in another accident, also a rear end damage on my vehicle. I was by myself in the car and I alsi filed a PIP claim for that accident (claim[redacted]) and for this claim I have been sent every single record of GEICO's payments for doctor's visits under Explanation Of Review. (First and last copy receieved enclosed). GEICO did not send me any such paperwork for the accident dated 6/02/2012. GEICO Insurance has the name of the adjuster ( [redacted]), the claim number: [redacted], the telephone number to the adjuster: [redacted] and also the name of the adjuster from the driver of the vehicle ([redacted]), the claim number [redacted] and the telephone number [redacted]. The driver of the vehicle carries a supplemental insurance that covers losses that exceed the vehicle insurance limits. Geico Has the vehicles VIN number: [redacted] and the vehicle license number: [redacted]. Geico has refused to process the claim on behalf of the insured under my policy number [redacted]. GEICO is covering up the accident. This was first noticed when the vehicle was at the GEICO's Auto Repair Xpress repair shopfrom 6/11/2012 to 6/15/2012. I was told that my vehicle would be completely repaired at this facility. I was given a small folder with the explanation of the Xpres repair process and what I am to expect at the time of the vehicle pick-up. Instead of what I expected to see and what this process was supposed to deliver, the vehicle was delivered unfinished. There was no paperwork given to me on 6/15/2012 and the only paperwork I have is dated 6/11/2012, the date I left the vehicle. And there is no record that this vehicle was ever completed for claim ending in 067 on 6/15/2012. And there is no record that I picked up this vehicle on 6/15/2012 either. This is a complete cover up of the entire accident dated 6/02/2012. I also noticed that I was missing a quarter of a gas tank of fuel and my trip computer (I reset it at the time I left my vehicle to keep an eye on anyone driving the vehicle) shoved 78 miles total. This vehicle was driven 78 miles. The repair documents would have the vehicle VIN number, mileage in and mileage out, the claim number, the repairs done on the vehicle, the date os vehicle pick-up and my signature. This repair document does not exist. Not only is the accident covered up but so is the work done on the vehicle and any damage to the vehicle as well. Just by denying proper documentation. This is a plot where the insurance is denying service and is acting as a business that is exploiting the insured and the accident event for GEICO's interest.Desired Settlement: Process the PIP claim properly as the insurance for the insured for me and my two children. GEICO never recovered my deductible.Take the vehicle, because I do not want the vehicle that was damaged and than paperwork was to be omitted to cover up the damage and avoid liability that way. GEICO does not want to repair the vehicle. GEICO doeas not honor any lifetime warranty claim for the vehicle because the repairs were never completed.

Business

Response:

Attached please find our response to complaint ID [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: GEICO is witholding the truth in their response to my complaint. GEICO states that PIP logs have been previously faxed to my attorney, [redacted] of [redacted] and [redacted]. The same attorney is also handling the 9/18/2012 accident with the claim number [redacted] where I go to the same doctors as for the 6/2/2012 accident. GEICO has sent me a total of 26 separate mailings of the "Explanation of Review" accounting for all the doctors visits. GEICO did not fax "those" to the attorney. I also went online to track the medical bills submitted to GEICO by their online Medical Provider Claim Tracking website at [redacted] This website is blocked from use by GEICO and I cannot track any medical claims processed by GEICO. Therefore GEICO wants to conceal their failure to process the PIP claim for the 6/2/2012 accident and that is why I never obtained those records. GEICO is witholding PIP benefit information for me and the two children ( 5 year old and an 8 year old) who were involved in the accident.

GEICO claims that on August 10, 2012 they met with me to address my concerns. Instead of meeting with the adjuster, [redacted], who is responsible for the work at [redacted]'s Collision Center and have him adress my concerns, GEICO chose a different route. Instead, I was to meet [redacted], Senior Security Investigator for GEICO, manager, [redacted], and supervisor, [redacted], none of which I met before my vehicle was worked on. GEICO did not address my concerns but instead responded to the complaint I filed with the Department of Agriculture. I was up against three administrative employees working for GEICO and they were there protecting GEICO. I lacked the attorney who specializes in property lossand/or damage who would be able to adress GEICO at the administrative level where I was at by myself with no witness by my side to confirm what was said to me. I was denied complete repairs outright and that made it clear that I was frauded by GEICO. The payments issued by GEICO were only to cover up the meeting as satisfying all of my concerns. That is a lie. The warranty papers were sent to me January 11, 2013 as the result of the complaints filet with the Revdex.com. I have enclosed the Gurantee and the letter it was mailed in. This letter only has my name on it but not the sender's information but it does have the date the letter was mailed. Also, the checks issued did not cover the actual cost of the repairs. I was given $61.60 for the installation of the door guard, the actual cost was $103.97. For the rear bumper cover I was issued a check for $441.13. The actual cost was $623.90 because GEICO never replaced the Energy absorber that lies underneath the bumper cover and that is always replaced in a rear end collision. That is the first thing damaged besides the bumper cover. So GEICO did not address all of my concerns as claimed in their response letter. GEICO intended to fraud me and than faced me off administratively to deny the repairs. The Guarantee indicates repairs to be made free of charge. By issuing checks GEICO is in violation of their Guarantee especially when their checks deliberately underestimate the cost of the repair. Guarantee provides a rental for the duration of the work done, by issuing checks, GEICO avoids rental costs. This means that the GEICO's Auto Repair Xpress is a fraud, that GEICO can scam a customer, deny repair documents and deny guarantee papers as well. The only paper that I have that indicates that I was at [redacted]'s Collision on 6/15/2012 is the rental invoice (enclosed). There is no other paperwork from GEICO pertaining to my vehicle that is dated 6/15/2012. It is like I never picked up my vehicle that day at all. That is how GEICO conceals fraud, damage done to the vehicle and driving the vehicle also. That I why I don't want this vehicle.

Geico states that they were unable to recover my deductible from [redacted] as they have denied the claim. That is a lie. [redacted] is a supplementary insurance that only kicks in after the benefits under the vehicle insurance [redacted] are exhausted. Since the claim was opened for 6/2/2012 to now GEICO did not send me a single denial letter. GEICO did, however, through [redacted], Senior Security Investigator, spend extensive amount of time investigating my past ,including all Worker's Compensation Claims that **. [redacted] showed me when he visited my home.

GEICO is not providing service but is acting as the opposition in the case of the 6/2/2012 accident and the vehicle repair. That is why I view GEICO as a fraud.

Regards,

Business

Response:

Please find the response letter for complaint # [redacted], *. [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

GEICO claims that it has resent the explanation of benefits. GICO has sent to me 134 letters all together for the first time and only after complaining to Revdex.com. GEICO did not send these letters twice as claimed in their response letter. What is the point of sending me these letters of benefits if I cannot login to the website given at the bottom of the letter :https://partners.geico.com/mpctweb. I was sent the explanation of review for every appointment for the claim number [redacted] and I did not ask for it. Regarding the vehicle. GEICO first stated that they requested a police report in order to move forward with the vandalism claim (claim number [redacted]). When I filed a complaint with the Department of Financial Services regarding this claim, GEICO replied that the claim was not delayed due to a police report. This is double talk. GEICO is denying that they had ever requested a police report. My complaint to the Dpt. of Financial Services is that I was told that my vehicle was done when I came to pick up the vehicle. The repairs were not completed and even GEICO stated that they first wanted a police report before moving forward with the claim. (GEICO's January 10, 2013 letter to Revdex.com enclosed containing this information) This is fraudulent repair, fraudulent estimate and fraudulent warranty as well. GEICO has denied that to the Dpt. of Financial Services. ( their letter enclosed) The claim number with [redacted] GEICO has since February 14, 2013 from me from the second updated police report (enclosed). This claim number with [redacted] has been assigned months before February 14, 2013 when I had called. GEICO refused to process the claim and respond on my behalf until I have filed a complaint with the Revdex.com. Than GEICO responds June 28, 2013 which is over 6 months later. GEICO only responds when it is forced to respond and has no other obvious choice. Again with regards to the car, the "warranty" means that GEICO will repair the vehicle at its expense and provide a rental vehicle during the repair time. When I picked up the vehicle GEICO did not give me any warranty papers for the work done and there was no paperwork given to me dated June 15, 2012 for the car. The warranty papers I obtained through Revdex.com on January 16, 2013 for all the claims. I never got the paperwork for the car that is dated June 15, 2012 indicating that this vehicle was ever done and completed. GEICO issued checks instead of doing warranty work to control the repair cost and have me pay for additional repairs and the rental as well. This is not honoring the warranty issued for the work done on the car. I don't want this car. The work is fraud. The warranty is fraud. The estimates for the repairs for the vehicle are fraud. I was being scammed from the beginning of the claims process and when I complained I was being scammed administratively as well. I have full insurance coverage for this vehicle but GEICO chose not to honor the insurance benefits.

Regards,

Business

Response:

Please find our response letter for complaint #[redacted].

Review: the day I started my ins plan I got into a accident they refuse to help meDesired Settlement: I would like my car fixed or them to refund my money for the plan I purchased from them please

Business

Response:

January 31,2014

Dear **. [redacted]:

Thank you for your letter of January 22, 2014, regarding [redacted]’ claim.

On December 7, 2013, **. [redacted] reported the claim to us. **. [redacted] indicated in his report that the accident occurred on December 6, 2013 at 10:00pm. The official police report confirms that the accident occurred at 8:15pm on December 6, 2013. **. [redacted]’ policy with GEICO was not bound until December 6, 2013 at 11:43pm. As such, **. [redacted]’ policy was not yet in effect when the loss occurred. Attached, is a copy of our coverage denial to **. [redacted]. A voice mail message was also left for **. [redacted] on January 23, 2014, confirming that coverage was not in effect for this loss and inviting him to contact us if he has any questions or concerns.

Your letter indicates **. [redacted] advised if we don’t pay for the damages to his vehicle he would like a refund for the policy he purchased. **. [redacted] purchased a policy from our company on December 6, 2013, effective December 7, 2013, and made a down payment in the amount of $220.99 by electronic check. Our records reflect that **. [redacted]’ $220.99 payment was returned on December 10, 2013. As a standard practice, we attempt to automatically resubmit all returned check payments. At that time, we resubmitted **. [redacted]’ payment for $220.99, which was returned for insufficient funds on December 16, 2013. In addition, we assessed **. [redacted] a $20.00 non-sufficient funds fee for his returned check.

On December 17, 2013, we sent **. [redacted] a notice that his policy would cancel on December 28, 2013, if a payment of $240.99 was not received. We did not receive a payment and **. [redacted]’ policy cancelled effective December 28, 2014. At this time, **. [redacted] has not made a payment towards his policy, and has a balance due in the amount of $163.29 for coverage provided to **. [redacted] from December 7, 2013, until December 28, 2013. As we would have provided coverage for any claims that occurred during this timeframe, we are unable to backdate the cancellation of **. [redacted]’ policy, or remove the balance that is owed.

If you have any questions, please feel free to contact [redacted], Claims Director, at ###-###-####, extension [redacted].

Very truly yours,

Review: I signed up for insurance in November 2013 with Geico. I asked to have an SR-22 filed with the DMV and I was told it was not a problem. I was at the DMV 7 months later and they said did you know your license is suspended because proof of insurance was not provided. Geico did not send the SR-22 as promised and they refused to fix the problem.Desired Settlement: I want to be compensated for this mistake. I had to spend $55 to get my license back. I also had to take a day off work in which I'm paid $120/day . I want to be paid my DMV fees and for my work time that I missed. The total will be $175.00 for my lost work and DMV fees.

Business

Response:

May 5, 2014Dear **. [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide the following response.Our records do not reflect a request to file an SR-22 on your behalf when your policy with GEICO Casualty Company was purchased on 11/25/13 with a policy effective date of 11/26/13. Therefore, an SR-22 was not filed on your behalf at the time. Our records indicate the first date you notified us of our need to file an SR-22 on your behalf was 04/22/14. Because the policy was canceled effective 04/24/14 as a result of your 04/23/14 telephone request, an SR-22 was not filed at that time. This cancellation resulted in an overpayment of premium of $8.92; a refund in this amount was electronically returned to the checking account ending in [redacted] on 04/24/14.Because our records do not reflect a request to file an SR-22 on your behalf at the time the policy was issued, we are unable to honor your request for $175.00 in compensation for lost work and DMV fees. However, I have enclosed a letter verifying coverage from 11/26/13 to 04/23/14 in hopes that this will assist you.**. [redacted], I hope this information is helpful, and I regret that we have lost you as a policyholder. If you have additional questions, please call our Compliance Analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did ask for an SR-22 when I signed up for insurance with Geico. It is not my problem that an employee of Geico Insurance Co. forgot to make record of my request for a SR-22. Geico has caused sever problems for me due to their negligence. Due to this error my license was suspended. I paid my insurance every month and I expect Geico to do their duty by providing a SR-22 per my request when I obtained my insurance. I expect for Geico to fix this issue and compensate me for this error by not providing me with an SR-22 as I requested. I paid hundreds of dollars for this policy and I expected Geico to follow through with my SR-22 as I requested when I started my policy.

Review: Cancelled insurance policy one day before renewal and was assured all was cancelled and taken care of. I faxed new policy info. from [redacted]. Was told I had to go online and cancel my policy, I did that too. The following day geico debited my payment after canceling. I contacted them about the $36.00 charge. They made ME go to my bank and get a printout. 4 days later geico again attempted to debit my monthly payment from my account unauthorized and I received a second $36.00 fee. Again I had to go to my bank for a printout. I did not renew my policy and cancelled the day before renewal. This month I receive a bill from geico for $111.00 for a cancellation fee. I cancelled right at the end, not early, had other coverage and was inconvenienced beyond belief with unauthorized debits. My current agent is not aware of any cancellation fee to charge consumers and as I am 7 months pregnant and unemployed, the return fees and cancellation fee together are $183.00 and I don't feel are right.Desired Settlement: No cancellation fee. No more billing and no more unauthorized attempts to debit my bank account.

Business

Response:

May 9, 2013

Review: I called GIECO about auto insurance and got a great deal. Then the agent told me that GEICO had good deals on homeowner insurance as well. I was transfered to GIECO's homeowners insurance department. The new agent helped me find a new homeowners policy that met the conditions of my house. I explained to the agent that I had owned this house for nine years and that I have been remodeling this house. The agent said that this insurance would covered this situataion. I applied for this new homeowners insurance and paid the premuin that was due on 11/10/2013. The agent said to me that an insurance inspector would visit my house. Two weeks later the inpector showed up at my house. The inspector took some pictures of my roof and an unfinished solarium. On 01/13/2014 I received a cancellation notice from the insurer. The notice says that the house is not owner occupied and that the roof needed replacing! I dropped my current homeowners policy to pay for this new policy. The reason I changed my policy was too save some money. This new policy was only $200 cheaper per year. I have never filed any insurance claims. OK so look, I had a great homeowners policy before signing up with GEICO's homeowner insurance. I am the owner occupant that is occupying the house, the roof and remodeling had been explained to the GEICO agent in detail before I agreed to aquire the new insurance. I talked to the inspector on the phone before he had arrived at my house and told him that the roof should be finished by the spring of 2014! GIECO YOUR AGENT'S HAD BETTER MAKE SURE THAT HOMES TO BE INSURED THROUGH GIECO QUALIFY FOR UNDERWRITER PROGRAMS BEFORE PREMIUMS ARE PAID! Now what am I suppose to do!!! I e-mailed Gieco's custumer service [email protected] with out reply.Desired Settlement: It would have been better if the premium had not been paid to GIECO until the inspector visited my house. The report is falsified, I'm not sure how you got the idea that this house is not occupied by me the owner! or that the roof is damaged! and in need of replacing.

Business

Response:

January 24, 2014

Dear **. [redacted]:

Thank you for the opportunity to respond to your correspondence directed to the Revdex.com as it speaks to your

homeowner policy issued through [redacted] Insurance Company. I am responding to the correspondence received in my office on January 23, 2014.

I have reviewed your concerns outlined in your correspondence as it speaks to the roof of your home and the concern that the

home is not owner occupied. I have received information from [redacted] that according to the inspector, your sister did advise that she was the “caretaker” for your property and that this was the reason for the “vacancy” issue. In addition, the inspection of your home reveals that your roof is indeed in need of repair. Unfortunately, [redacted] is not willing to remain on this policy past the cancellation date of February 9, 2014. I apologize for any inconvenience that this may have caused you; perhaps your previous insurer that you mention in your letter to the Revdex.com, would reinstate or rewrite you a new policy for your home.

Once the repairs have been made and the solarium is complete, please contact us at ###-###-####, should you desire, and we would be happy to quote you a new homeowner policy and underwrite for same.

Sincerely,

Review: Company refused to repair all damages that were a result of not at fault accident.

My mother was involved in a not at fault rear end collision. Prior to the accident all doors on her vehicle properly closed. After police gave her the OK to leave the scene, she realized that her driver door would not close. She had to hold the door closed with her hand until she got the vehicle home. The first adjuster that came out to look at the vehicle called his boss who also came out to look at vehicle. I had looked at the vehicle prior to their arrival to try to determine why the door would not close. I discovered that the frame was bent above the rear axle. The two adjusters together inspected the vehicle and stated that the frame was damaged and the door would not close prior to the accident. The vehicle was taken to [redacted]'s Collision Center for further inspection. Once inspected by an employee of [redacted]'s Collision Center, he stated that the frame damage was indeed a result of the accident. He also stated that he could not determine if the door was accident related. At this point, the adjusters stated they would cover the damage to the rear bumper and the frame, but not the door issue. They stated that this was a minimal impact collision. I don't know what determines minimal impact damage, but I don't see how and accident that bends a vehicle frame can ever be classified as minimal impact. My mother is hearing impaired and wears a cochlear implant. This rear end collision was violent enough that it disconnected her implant and it flew to and bounced off of the windshield. This again makes me question how this could be considered a minimal impact collision. At this point it has been determined that the adjusters were incorrect in their assessment of the frame damage. They are also incorrect in their assessment of the door issue as well, but it is a case of our word against theirs. I have never nor will ever try to take advantage of an insurance company or anyone for that matter, but in this case I feel as though we are being called liars in regard to the door closing fine prior to the accident. I purchased and gave this vehicle to my mother for the purpose of transporting her, my sister and nephew. I would not put my family members or anyone in danger by having them operate a vehicle that the door would not close properly. The adjusters told me that the bushings on the door were worn and that is why the door would not close. I don't doubt that on a vehicle of this age that the door bushings may be worn, however the door closed with no issues prior to the accident. In an attempt to be reasonable, I accepted that the bushings may have been worn, so I made the offer to the adjuster to split the difference in price of repairing the door. This offer was refused and I was told flatly that the door would not be repaired due to previous damage. I have never filed a complaint with the Revdex.com, however I feel as though my integrity has been called into question here, because this door not closing WAS a direct result of this accident.Desired Settlement: It is my understanding that it is the duty of an insurance company to make this vehicle whole again. With the door not closing properly, this vehicle has not been made whole. I feel it is the responsibility of GEICO to repair this door.

Business

Response:

October 1, 2013

Dear **. [redacted]:

Thank you for your September 15, 2013 inquiry.

**. [redacted]’s 2001 GMC Jimmy was placed on a lift and reinspected at [redacted]’s Collision Center in [redacted] to determine what undercarriage damage may have occurred. It was determined by the shop estimator, our supervisor, and our adjuster the frame did in fact bend at the kick up areas and the repair estimate was updated to address this concern accordingly. The concern mentioned by **. [redacted] is with the alignment of the front doors on this four door SUV. At the time of the re-inspection at [redacted]’s Collision Center, **. [redacted] was advised the misalignment of the front doors is a result of wear and tear of the hinges and is not related to the collision damage and therefore we could not include payment to correct this concern.

**. [redacted] decided to have [redacted] Collision in [redacted] repair the vehicle. [redacted] also inspected the front doors and agreed the concern was due to wear and tear on the hinges and not a result of collision damage. After **. [redacted] picked up the repaired vehicle from [redacted] Collision he contacted our local supervisor regarding the concern with leaking fuel. We contacted [redacted] to discuss **. [redacted]’s concern and were told the vehicle did not leak fuel while on their premises and they did not feel the concern was related to the loss. **. [redacted] was advised he could have the concern diagnosed by a shop of his choosing and if the concern was found to be related to the collision to contact us for a reinspection and consideration for inclusion under the loss settlement. At the time of this response letter our local manager, [redacted], contacted **. [redacted] to see if the fuel concern had been diagnosed. **. [redacted] said he has not but would be in contact when the diagnostic is complete.

If you have any further questions please contact **. [redacted], Auto Damage Claims Manager, at ###-###-####.

Sincerely,

Review: My husband wrecked his truck December 26, 2013. We filed a claim immediately and were set up with a rental vehicle and the wrecked vehicle was towed. This is our first time having to deal with an insurance company in this manner. We went 11 days not hearing a thing from Geico. The dealership had sent pictures to Geico soon after the wreck and Geico had done nothing with them. We followed up with Geico and they were unaware that pictures and prices were sent until we called and they checked up on the issue. Not to mention, the truck had just been sitting there for 11 days, with the dealership charging $50/day storage fees. My husband and I feel like we have to do all the foot work for this company. What is the point in paying an insurance company if you have to do all the work? My husband has attempted to contact our adjuster multiple times. It always goes to her voicemail, which is consistently full. We have been having to contact corporate to receive any information in regards to our claim. The one time we did hear from our adjuster, for a matter of a 5 minute phone conversation, to inform us our truck was being totalled. My husband called once again today, January 13, 2014. We were then informed they had decided to not total our truck, and my husband was placed on hold for 33 minutes. He was then informed they were once again totalling the truck. They had also perfomed a quote to reimburse our loan for a standard truck, not even close to the one we own. We now have to wait an additional 4 hours to hear back on our loan payback. The lack of communication and knowledge in this company has been incredibly unnerving. Not to mention, with the lack of proactiveness costing us money. We have our car rental only for 30 days, in which Geico has completely wasted away not doing anything to settle our claim. In addition to the $50/day storage fees that are now added up to $975. Needless to say, we can not wait for this claim to be settles so we can get an insurance company that truely works for our needs.Desired Settlement: We greatly desire for our claim to finally be settled or at least communicate with us!

Business

Response:

January 21, 2014

Dear **. [redacted],

Thank you for your email of January 13, 2014.

On December 26, 2013, we learned our policyholder, **. [redacted], incurred damage to his 2004 [redacted] after sliding on ice and hitting a guardrail. We requested he take his truck to his shop of choice for a written estimate and photographs of the damages and asked that he send them to us for review. The estimate and photos were received on January 2,

2014.

We advised **. [redacted], on January 8, 2014, that his truck was deemed a total loss and we asked him to remove all personal belongings and email our evaluator once this was done. On January 10, 2014, we asked for **. [redacted] to provide a photograph of the odometer on his [redacted] to assist us in determining the correct value. We received the photograph of the mileage on January 11, 2014.

On January 13, 2014, **. [redacted] was contacted with the evaluation on his vehicle. We reached a settlement agreement on January 14, 2014 and the claim was turned over to our Total Loss Department. The payment to **. [redacted]'s lienholder was issued that same day.

We sincerely apologize for any delays and communication problems **. [redacted] experienced during our handling of his claim. We believe this matter has now been resolved. Should you have any further questions, please contact [redacted], Auto Damage Manager, at ###-###-####.

Review: I hit a deer on my way home from work on may 13 and called to report it the insurance. I went through all the normal questions and shortly after I told the woman on the phone that I did not feel safe driving my car she told me that I would need to drive my car to [redacted], ny to get an estimation on my damages. I repeated that I would not be driving my car any where other than to the mechanics that is literally a 1 minute (0.3 mile) drive from my apartment. [redacted], ny however is a 1 hour and 13 minute drive. finally I got her to understand the damages to my car and that the only way I got home from the accident was 10 mph and a car with hazards warning people to pass me. in this call I also gave her all of [redacted]s information to contact them to get the estimation done as soon as possible. the woman spent more time trying to sell me extra products or whatever that I dont think she really took in any of the information that I gave her. and she definitely did not pick up on the vibe I was trying to nicely get across. I worked 11 hours, hit a deer, talked to the cop and drove slowly home for 2 hours and still had to work the next day but yet here she was trying to sell stuff to me. NOT THE TIME. the next day on may 14 I dropped off my car and told [redacted] that because I work 60 hours or more a week its impossible to get in touch with me and that anything that needed to be done on the car he had my ok to do so. the next day on may 15 I noticed online that the appraiser had still not met with [redacted] to get the estimate. I called him that morning before work and there was no answer by the time he called me back I was at work. when I left work briefly to pick up my rental car from [redacted], I called him again. when I asked why he still hadnt gotten to my car he told me that he had been trying to reach me to come see my car. I told him that first of all you never called and second I dont even have the car its at the mechanics, he told me that I never gave the [redacted] mechanics information so he didnt know that. which is completely false considering I gave it to the woman the day of my accident. I gave him the information again and he told me he wouldnt be able to get to it until the next day. it was then that I told him the same thing I told [redacted], I work over 60 hours a week, dont even bother trying to call me, if you need anything contact [redacted] he already has my permission to do whatever he needs to do. may 16 the appraiser went to look at the car and [redacted] began working on the car. on may 26 [redacted] called and said that the car was completed! keep in mind that means it only took him 7 days to finish my car. the next day on may 24 I went to pick up my car and pay my $500 deductible. it was then that [redacted]'s [redacted] told me that hadnt gotten paid by geico. I called geico right then and asked what was going on and they told me that the check had been mailed to me not to the mechanics. I chalked it up to my own fault because I hadnt checked the mail the day before and assumed that it was probably in there waiting. I still paid my $500 and told the mechanics and the rep on the phone that I would have to keep the rental a little longer because I had to work and wouldnt be able to go get the mail that second. the next day, the 25th, I called geico to say that the check still hadnt come in the mail, the guy on the phone told me that seeing how memorial day was coming up I should at least wait until the 29th to see if it comes by then and if not to call and they will cancel the check and mail out a new one. I waited until the 31st just for good measure and called to do just that. I asked them if they had a tracking number to see where the check was, the woman said no. I asked if they had the check number to see if someone had cashed it, they said no and asked did I think thats what happened. I said I didnt but was just curious that geico would mail an over $3,000 check with no tracking number. the woman said that she would cancel the old check and send a new one. this time I told them to mail it to the mechanics address. and alerted [redacted] to be on the look out for it. on june 7 I was home sick and got called by [redacted] that I should just come and pick up my car. they still hadnt gotten paid and called geico to see what was the hold up. geico admitted to them that they had forgotten to mail the check. right there makes me wonder if they ever sent one in the first place. I picked up my car and returned the rental all on june 7. the next day, on the 8th, [redacted] charged my account for $387.19. I called geico the very next day and told them what happened. the guy on the phone told me I had the rental car too long so I would have to pay it. I told him to check the notes because the reason I had the car for "TOO LONG" was because of them. he told me the mechanics said that all you needed was a rental for 8 days so thats all we are paying for. I then had to tell him the mechanics did their job in 7 days, it was geico that still hasnt done theres. I explained to him what happened which he should have known had he read my account. and all he said to me was I should have called and told them all this so that the could stretch the time that I could have the car for. I told I DID CALL READ THE NOTES. he put me on hold and came back apologizing halfheartedly and changed the days I had approval for to keep the car. but by that time the damage was already done. because my rent check was already out to be cashed, on june 10 I got an overdraft fee for $25. on june 10 I called both [redacted] and geico to see who would be responsible for returning that $25. and after thinking it over I realized I cant blame [redacted] for charging me they were only going by what they were told to do by the clueless geico. so when I called geico to demand my money back to my surprised I was once again blamed for the issue. the man on the phone did all but out right call me a liar. he said I was never charged for the car and that they were billed the entire charge. I said yes NOW you have been after I cleaned up all the mess but I still have a fee. he told me they wouldnt pay for the fee because I was never charged by [redacted]. I asked for a fax number said I would fax my bank statement over. on june 11 returned the $387.19 but not the overdraft fee, once again I understand why they wouldnt. on june 15 I faxed over the copy of my bank statement showing the [redacted] charge and the $25 fee. the mechanics were not paid what they were due until june 21. thats 29 days AFTER they finished my car. I received a call back about my fax on june 26. I called today and the woman did the same thing as the guy before, saying I was never charged and that they paid for everything, I had to briefly say HEY ITS YOUR FAULT, and once again it was the same old response, you had the car too long and we paid for everything not you. even though she is looking at my banking statement that says ENTERPRISE $387.19 and OVERDRAFT $25.00. She said that she needs to call [redacted] to get proof that I was ever charged. they were closed today so she couldnt get the answer that I was being honest. I told her I was filing this complaint regardless of if they get the answer from [redacted] or not. I thanked for her time and ended the call.Desired Settlement: I would like them to return the $25 over draft fee to my bank account, I don't not need to hear a form of an apology considering that I know the only thing they will be sorry for is that they are losing money from me as a customer, I am presently looking for a new car insurance

Business

Response:

Please see the attached response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On December 24th My parked vehicle was hit. I contacted insurer and they referred me to a quick claim center for estimate and work. The vehicle that hit my parked car was covered by [redacted]. The Geico representative told me that I would have to pay a $200 deductible even though I was not at fault, and that Geico would go after [redacted] to recover my money. I called after the vehicles repair and the representative told me that they could not recover my funds and that the representative should have told me that. They referred me to a body shop that repaired my vehicle [redacted]. They did not finish my vehicle by wet sanding and buffing it. I had to return the car twice and they still did not complete the job. I had to have the work completed here in [redacted] Geico was supposed to put me in touch with the body shop last week to have me fax or email my receipt, that still has not occurredDesired Settlement: I would like my $200 reimbursed and the $400 from the additional work performed

Business

Response:

Your file no. [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They did not inform me that I would not have my funds returned.

She said that she would get my funds from [redacted] so I paid. I have two witnesses :

[redacted] and [redacted] . My mother and Grandmother who

Review: I was in a traffic accident on October 24, 2012 where a truck re-ended me and I ran into the car in front of me, who in turn re ended the car in front of them. The truck that hit me fled the scene of the accident. There was no damage to my car and I submitted pictures to the Geico claims department and was assured everything would be taken care of. It was not, when the policy was set to renew, my rates jumped double because there was a point against me because they claimed the accident was my fault. I was told that I could call the claims department and they could clear this point against me by one of the customer support agents.

One week later, I called and then spent the entire afternoon being transfered from the Service to the Claims department in **, getting transfered to the same people on accident, then to the point where no one returned my calls at all. The new insurance company says the claim is still open, so they should be able to fix the wording and error in their claim writing process. I am getting through to no one, as I am being put in a dead in never ending loop. My issue needs to be resolved and the point needs to be taken off my driving record.Desired Settlement: Please correct your error in my claim for the car accident on October 24, 2012 and take off the point against me.

Business

Response:

Dear [redacted]:

Review: Pressured into signing for an automobile insurance policy.

I requested the policy to start in approximately 2 weeks in the future in order to call around and get other automobile insurance estimates.

I found another insurance company and cancelled Geico before the policy ever started. They never collected any money and the vehicles were not even insured for a single day.

Geico notified the Pennsylvania Department of Motor Vehicles stating the my automobile insurance had been cancelled. This resulted in a lot of paperwork, documentation and notary on my part to prove that there was never a lapse in my car insurance.

Upon speaking to different representatives the the Pennsylvania Department of Motor Vehicles, they have stated to me that Geico has been doing this to many of the customers.Desired Settlement: Would like to see Geico update their practice guidelines to that they do not inconvenience their potential customers

Business

Response:

August 30,2013

Dear **. [redacted]:

Thank you for your letter, received by GEICO on August 26. 2013. to [redacted] regarding [redacted]’s policy. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do

I regret that **. [redacted] disagrees with the handling of her policy cancellation, even though the policy never went into effect. However, we are mandated by Pennsylvania Law to report all cancellation of policies that have been issued by the Company. **. [redacted] provided GEICO with her banking account information which demonstrates her intent to purchase a policy. GEICO never pressures or forces any customer to purchase our insurance products.

I hope this information has been helpful. If you have any additional questions, you may call my associate, Mike Walker at ###-###-####, extension [redacted], and he will be glad to assist you.

Sincerely,

Review: I recently changed my policy and billing information with a customer service representative with the company. I was led to believe that my current charge was only going to be $15.24. Two days later I check my bank account and I saw the withdrawal of that amount, but then I notice that $135.55 was withdrawn as well. I called Geico back, and they stated that they could not get my money back , and that the same day I was calling to change my policy, they were processing the payment of $135.55. The only solution they had was to pay the balance forward to the next payment. I expressed that I needed the money because I was not expecting that to happen, and my bank account over drafted because of that. They did not tell me that the previous amount was being processed, and they said that I would not be able to get my money back.Desired Settlement: I would like a refund of the $135.55, plus the amount that was charged to me by the bank for over draft fees.

Business

Response:

June 27, 2014Dear [redacted],We received your correspondence dated June 20, 2014, regarding the abovenoted Consumer. We have not included any personal identifying information in our response as you requested.On June 3, 2014, we sent our Insured an automated email reminder to advise him that his next payment of 135.55 would be automatically processed on June 13, 2014. On June 12, 2014, our Insured changed his payment plan and disconnected his Electronic Funds Transfer (EFT) payments online at geico.com.We require that any request to discontinue automatic check payments be made at least three days prior to the scheduled extraction date, since we submit a debit tape to their financial institution on the day before the extraction. While making this change online, our Insured was reminded by our system that his scheduled payment of $135.55 would still be processed on June 13, 2014.Later that day, our Insured contacted us by telephone to adjust the coverage on his policy, which resulted in a credit towards his July and August payments. Our Insured then made a telephone payment of $15.24 to pay the remaining portion of his July payment. We regret that our associate did not identify and inform our Insured of the pending charge for the next day when processing the payment. On June 13, 2014, we processed our Insureds EFT payment of $135.55 as Scheduled for his June payment.To prevent his policy from being in arrears, we agreed to refund a partial amount of $75.40 to our Insureds checking account on June 16, 2014. We attempted to contact our Insured; however, we were unsuccessful in our attempts. We would be happy to further discuss any fees that may have been incurred as a result of this matter with our Insured if they return our call.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at [redacted], if you have any further questions.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It was not made known to me that the payment would still be processed and that it required three days prior, so that statement that was made is false.

Regards,

Business

Response:

July 8, 2014Dear [redacted],We received your follow-up correspondence dated July 1, 2014, regarding the abovenoted complaint. We regret that our insured rejected our response.When our Insured changed his payment plan on June 12, 2014, via geico.com, our system presented him with a message that reminded him we require any request to discontinue automatic check payments be made at least three days prior to the scheduled extraction date. Our system also presented a reminder that his scheduled payment of 135.55 would still be processed on June 13, 2014.Further, each time our Insured enrolled an account into automatic check payments, we made policy paperwork available to him online, which stated our requirements to discontinue automatic check payments. Copies of these notifications are enclosed for you reference. We have removed any personal identifying information as you requested.We attempted to contact our Insured; however, we were unsuccessful in our attempts. We would be happy to further discuss any fees that may have been incurred as a result of this matter with our Insured if they return our call.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Review: Geico claims not to process automatic bank debits until consumer has opportunity to review and approve. Not only did Geico submit payment to bank for approval, but they presented to bank 14 days before the date that was put on the EFT transfer form. Consumer had a debit of $845.00 withdrawn without permission and 14 days early.Desired Settlement: Geico to change the policy of EFT withdrawals to meet consumer requests.

Business

Response:

August 21, 2013

I had GEICO insurance and I got in to an accident about a month ago and its so hard to get any help form geico. The rep I got assign to he don't he never answered his phone I left him massages and he never returned my calls. I was paying full coverage and they say they only paying for half of my car like I was driving half a car. Thanks a lot I don't have a car don't have a way of getting a car. I probably going to lose my job because I have no way getting to work and my child and I probably going to be on the street with nowhere to live. Thanks a lot GEICO and thank your rep Vince R. While at it

Review: I have been over charged for my auto policy and not given the insurance I asked for. All I asked for was PIP the basic auto insurance for the state of [redacted]. But I was priced at a policy $3.00 dollars less than when Geico gave me a policy for a lease car I had. I don't believe I should pay for a 1989 the same as a 2012 full coverage. All this has done is taken my money till I can not pay my payments any more. The commercials are a complete lie if you have bad credit.Desired Settlement: I would like my money back with an explanation. Why they did this.

Business

Response:

Attached is our response to Complaint ID [redacted]

Review: To Whom it may concern,

Hello my name is [redacted]. Last August, 2013, I requested car insurance coverage from Geico insurance agent for one month only. Both of us insurance agent and me [redacted] agreed on coverage for the August month only and I paid with my moms bank check card with my moms permission for the service. In in March, 2014 my mom informed me of unauthorized charges by Geico insurance company which totals to $477.05. I immediately called company asked to stop charging my moms card. However insurance company refunded $98.00 only and refused to pay back other unauthorized charges. I am asking for your help in getting my moms money back please. Perhaps insurance company should train their employees better to do they're service as clients request it. I want all my money reimbursed please. Thank You very much for help that would be offered. Hope to hear from you soon.

Best Regards

Geico Policy number [redacted]

Year-2005, Make-[redacted], Model-[redacted], Vehikle ID No. [redacted] Tel. Number 1-[redacted] Geico Casualty Company PO BOX 509090 San Diego, CA 92150Desired Settlement: I want all my money reimbursed please.

Business

Response:

June 17, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns. [redacted] telephoned us on August , 2013 to purchase a Washington GEICO Casualty Company policy which became effective the next day. In keeping with our standard procedures, the policy was issued for a six-month policy term of August 9, 2013 to February 9, 2014. At the time of purchase, we emailed a Declarations Page and Identification cards to the address [redacted] provided [redacted]. The following day we sent to her new policy paperwork as well.As [redacted] indicated in her letter, she provided her mothers credit card information at the time of sale to bind coverage. Among the various payment plans offered by GEICO, some require enrollment in an automatic payment plan at the time of purchase as was the payment plan selected by [redacted]. In this case, a [redacted] credit card ending in [redacted] was enrolled in our Recurring Card Payment program (RCP). On August , 2013, a payment schedule for the six-month policy term was mailed to [redacted]. In addition to this schedule, RCP Reminder emails were sent to her email address of record each month. Each email explained the upcoming due and advised on that date, we will charge amount due] to your [redacted] card ending in [redacted]. On February , 2014, [redacted]s policy renewed and an additional six-month RCP scheduled was mailed to her. We did not hear from [redacted] until March 21, 2014.[redacted] telephoned us on March 21, 2014 and requested to cancel her policy. She also requested her policy be cancelled as of September , 2013. We explained our policies are written in six-month terms; however, we backdated her request thirty days. We cancelled her policy effective February 21, 2014 and a refund of 96.96 was returned to her mothers [redacted] card.We recognize her opinion differs; however, there is no indication in [redacted]s policy showing she requested to cancel prior to her telephone call on March 21, 2014. Additionally, the agent who sold her policy made no indication of a request for a month of insurance and we do not offer monthly policies. We are willing to review any documentation [redacted] supplies showing she had other insurance during this timeframe. She may fax it directly to us at [redacted]. Upon receipt, we will review the documentation for possible backdating; otherwise, we will be unable to backdate her policy as requested in her letter.For your review, we have enclosed the policy documentation and renewal bills sent to [redacted], as well as the most recent RCP email showing the account used for monthly payments.I hope this information is helpful in resolving [redacted]s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].Sincerely,

Review: On August 19, 2014, I signed up for an auto insurance policy with Geico. I had authorized them to debit the down payment of $125.30 from my checking account, however, they also debited $162.13. When I saw this charge (on August 19), I contacted customer service and, at first, I was told that the charge was not listed on my account. I followed up the next day (August 20) and was told that it was for an old policy that I had cancelled in 2010 yet could not provide any details, such as dates. I explained to the rep that nowhere during the sign up process was there any mention of an old balance and I had cancelled the 2010 policy with a zero balance and I was told that ALL FUNDS would be refunded to me but my policy would be cancelled. I hung up with them and secured other auto insurance and called back to request a refund and cancel my policy. The second rep I spoke to cancelled my policy and that the $125.30 would be refunded but not the $162.13. When I told her that the rep I spoke with earlier that day said that ALL FUNDS would be refunded, she placed me on hold only to come back to say that they will not refund that amount and that I would have to take it up with my bank. In the meantime, I was told that the $125.30 would be back in my bank account "as if nothing ever happened" by the morning of August 21. I still have no received this refund and, as a result, I have incurred a $30 overdraft fee from my bank. As a single mother with 2 babies, I am barely making ends meet and cannot afford to pay bills that I do not owe.Desired Settlement: I want Geico to not only refund the $162.30 but also the $30 fee I incurred due to their shady business practices.

Business

Response:

September 8, 2014Dear [redacted]This will acknowledge receipt of your September 5, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that [redacted] previously insured two vehicles under GEICO auto policy number [redacted], which was cancelled effective July 21, 2010 as per [redacted]’s request. The policy cancellation resulted in an outstanding earned premium balance of $162.13 since the policy was not paid up to the requested cancellation date. Enclosed are copies of the multiple bills that were sent to [redacted] at that time reflecting the outstanding balance that was owed on the cancelled policy.On August 19, 2014 [redacted] established a new policy ([redacted]) via our company’s website to insure a 2004 [redacted] with an effective date of August 20, 2014. At the time of the transaction, [redacted] was again informed of the outstanding earned premium balance of $162.13 from her prior policy, which she was required to pay before the new policy could be established. [redacted] then submitted the $162.13 payment via GEICO’s website along with a down payment of $125.30 in order establish the new policy.On August 20, 2014 [redacted] contacted GEICO via telephone and requested to cancel her new policy. As requested, the policy was cancelled effective August 20, 2014 and a refund of the down payment ($125.30) was subsequently applied to [redacted]’s VISA card on August 21, 2014. Enclosed is an itemized statement of account reflecting the transactions that occurred on the new policy.It is GEICO’s position that the earned premium payment of $162.13 that [redacted] submitted on August 19, 2014 was for coverage our company provided on her prior policy up to the indicated cancellation date. As such, we are unable to comply with [redacted]’s request to refund the said payment. GEICO is also unable to reimburse [redacted] for any overdraft fees that she incurred since our company has no control over how long her financial institution takes to credit her account with the refund that was promptly provided as indicated in the included statement of account.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In July of 2010, I had cancelled my auto policy with Geico due to my rates TRIPLING. As soon as I received my bill to renew my policy, I immediately called Geico prior to my due date and spoke to an exceptionally rude woman to ask why my rates were so much higher. She had informed me that "it's just because that's what they are" to which I then told her that I wanted to cancel my policy. I asked her how I am to go about doing that AND if I owed any balance up to that point. She replied that I did NOT owe anything and to cancel the policy, I was to just not pay that bill and it would cancel on the final day of my current policy. I had not heard anything from Geico since then. In August of 2014, I was looking to switch insurance companies and found that Geico had a reasonable rate so I signed up for an auto policy. Absolutely nowhere during this process was there any mention whatsoever about a past balance. If there was, I would not have gone through with the purchase and I would have contacted Geico to ask what the balance is for. Geico can fabricate whatever "documents" they want and (falsely) claim that I was informed, but there was never a mention of a balance. Not in 2010 and not in 2014. Like I had explained to the multiple representatives I spoke to at Geico when I cancelled the policy, why would I have gone through with the purchase if I had known about this balance since I obviously could not afford to pay it then? On August 19, after discovering the charge for $162.13, I called Geico to ask what it was for and the representative told me that she did not see that charge and did not know what it was for and even implied that my bank account may have been compromised. I was also told by a representative on August 20, that ALL FUNDS would be returned to me "including the $162.13" but I had to cancel my policy which I did that same day. I am not the only one who has fallen victim to Geico's questionable billing practices.

Regards,

Erin Stewart

Business

Response:

September 10, 2014Dear [redacted]:This will acknowledge receipt of your September 8, 2014 follow up inquiry regarding the above referenced private passenger automobile insurance policy. Please be advised that GEICO’s position on the matter remains unchanged. As stated previously, the earned premium payment of $162.13 that [redacted] submitted on August 19, 2014 was for coverage our company provided on her prior policy up to the indicated cancellation date. There is no indication that [redacted] was ever informed that her prior policy was paid in full at the time of its cancellation, or that the earned premium payment of $162.13 would be included in her refund.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,Brian OExecutive Office

Review: I contracted Geico Road Assistance Service, and I got a flat tire while traveling. I called Geico and they sent me a [redacted] Wrecker representative ( [redacted] Wrecker, [redacted], TX, [redacted], ###-###-####). The guy could not unscrew the nut so he drilled it. AS I was alone with two children in the car, and I do not understand much about mechanical issues, I was scared, and I called Geico asking for another person, but the Geico attendant told me that as he had already started the job, it would not be possible to get somebody else. So he finally finished the job and I specifically asked if it was safe to drive the car as I was heading [redacted], Texas, the place where I live. He said that I could drive to [redacted] but on the next day I should go to a tire retail store and check the entire wheel. When I was leaving [redacted], at 70 miles per hour, I felt the car strange and I decided to pull over, as soon as I hit the shoulder the wheel fell of the car. I spent more than 15 minutes trying to reach Geico Road Assistance as I could not, and it was night and I was alone with the kids, I called the police department. The police officer came and the police got in contact to Geico like half an hour later as they also had to hold on the phone. The car was towed to a [redacted] dealer and the police officer took me to a hotel. As soon as I got to the hotel, I called Geico claim assistance but the attendant told me that Geico would not help me. So I rent a car, left the car at the dealer to be fixed ( mechanical damages as the axle was broken because of the accident) and head back to [redacted]. I have been in contact to Geico since then and I have just got the final decision that they paid for the body repair but they do not want to pay for the mechanical repair as they claim that it has nothing to do with the accident. I have also asked to pay me back the service for the tire changing ( $110.00 which I had to pay), $189,69 for the rental car, and $67.00 for the hotel. Expenses that I would not have if the accident haven´t happened. So I would like to get reimbursement for $910.22 ( mechanical repair + service+ rent car+ hotel) and they are willing to reimburse me only the $110.00 for the changing tire service. I do not think it is fair since the not well done service resulted in the accident. I would like to involve [redacted] Wrecker in this claim more than Geico, but I could not locate them on your list. I think that [redacted] Wrecker is responsible for the accident and Geico is co-responsible since they were the ones sending me this company to get my tire changed.Desired Settlement: As I have stated above, I would like to be reimbursed for the full amount of $910.22 for my expenses. I am not even considering the risk that I and my children were put through, the day I missed work and they missed school and other problems we had because of this accident which was not caused by me.

Business

Response:

June 12, 2014