Geico Corporation

Review: CLAIM NUMBER- [redacted]

GEIOCoffered me a settlement amount. They mailed me the first settlement amount along with the incurred expenses at the hospital on 10/31/12 but what they mailed was wrong. When I brought it to their attention they stated - accept this offer or we are taking back all offers.. I advised [redacted] and [redacted] both managers at geico that the settlement amount was not what we agreed on and that the incurred expenses check that they sent me was WRONG...both stated they would speak with the claim adjuster and get back with me....THEY NEVER CALLED ME BACK. I emailed all three..[redacted] and [redacted]. ..no response for a month later. WHEN I DID SPEAK WITH [redacted] SHE READ OVER THE NOTES ON THE ACCOUNT AND I WAS SHOCKED TO HEAR THAT ALL NOTES WERE FALSELY DOCUMENTED- STATING I AGREED WITH THEIR OFFER. THE CLAIM ADJUSTER NOTED THAT I ACCEPTED HER OFFER THAT WAS ON THE CHECK THAT WAS SENT IN OCTOBER....THIS WENT BACK AND FORTH FOR ABOUT A MONTH- NO RESULTS! ALL OF A SUDDEN THEY SENT ANOTHER CHECK IN THE MAIL BECAUSE THEY HAD MADE A MISTAKE ON THE FIRST ONE..THIS TO WAS INCORRECT..THEY HAVE SENT A TOTALED OF 4 MEDICAL RELEASE ALL HAVE BEEN WRONG AND MISLEADING. THE LAST TWO THEY SENT THEY REFUSE TO PUT THE INCURRED EXPENSES ON THE MEDICAL RELEASE- THEY LEAVE IT BALNK SO I WONT QUESTION WHAT THEY ARE TRYING TO GIVE ME. I HAVE ASKED THEM THROUGH NUMEROUS EMAILS TO PROVIDE THE TOTAL AMOUNT THAT THEY HAVE CONFIRMED WITH HOSPITAL AND DOCTORS THE CORRECT BALANCE OWE- BUT THEY REFUSE !..NOW THEY WILL NOT CALL ME BACK OR ANSWER ANY EMAILS. THEY HAVE FALSELY DOCUMENTED THE ACCOUNT TO MAKE THEMSELVES LOOK GOOD. THEY TRIED TO COERCE ME TO SIGN A MEDICAL RELEASE KNOWING IT WAS INCORRECT. I SENT THEM THE MEDICAL BILLS OVER 18 TIMES- AND EVERYTIME THEY CLAIMED THEY NEVER RECIEVED IT. I FAXED THEM THE CONFIRMATION TO LET THEM KNOW IT WAS THERE BUT THEY STUCK WITH THEIR STORY- CLAIMING THEY NEVER RECEIVED ANY MEDICAL BILLS. WHY THEN WOULD THEY SEND TWO CHECKS? THEY ARE TRYING TO DELAY THE PROCESS BECAUSE NOW THEY FLAT OUT DONT WANT TO PAY THE TOTAL AMOUNT DUE TO THE HOSPITAL. THEY SENT ME ONE EMAIL SAYING THE HOSPITAL WROTE OFF MOST OF THE CHARGES- AND THAT WAS WHAT THEY WERE TRYING TO PAY ME..BUT I REFUSED TO ACCEPT. THE HOSPITAL DIDNT WRITE OFF ANYTHING BECAUSE IT WAS THEIR CLIENTS FAULTDesired Settlement: GEIOC HAS SENT ME 4 MEDICAL RELEASES- THEY ARE STALLING TO TELL ME WHAT THE INCURRED EXPENSES ARE BECAUSE IF IT IS NOT RIGHT I WILL NOT AGREE WITH THEM. THEY HAVE IGNORED MY CALLS AND HAVE NOTED FALSE INFORMATION ON MY ACCOUNT. THEY REFUSE TO SEND ME THE CORRECT MEDICAL RELEASE FORM..BUT A BLANK ONE TRYING TO COERECE ME TO SIGN IT..THEY REFUSE TO COORECT THIS...PLEASE SEE NOTES THIS IS WHAT [redacted] THE CLAIM ADJUSTER SENT ME

[redacted] In Care of [redacted]

Company Name: Government Employees Insurance Company

Claim Number: [redacted]

Loss Date: Saturday, August 4, 2012

Policyholder: [redacted]

Driver: [redacted]

Regarding [redacted]

Account # [redacted]

Dear [redacted] (12/2011)

I called [redacted] Hospital December 18, 2012 and confirmed the total amount

charged, $809, is still owed for date of service August 5, 2012. [redacted] was

filed but no payments were made. GEICO will issue you the additional payment to

reimburse you for the amount reduced in the original settlement check.

Sincerely,

[redacted], Examiner Code [redacted]

Claims Department

AND THIS IS WHAT [redacted] THE SUPERVISOR SENT ME

From: [redacted] [mailto:[redacted]]

Sent: Monday, January 4, 2013 2:11 PM

To: [redacted]]

Subject: RE: GEICO claim Letter

The balance for [redacted] for the Emergency room is still $809.00. The Emergency room physician confirmed [redacted] paid $119.70 and there is a balance of $97.30 that is still owed.

the last medical release is showing this:

RELEASE

IN FULL OF ALL CLAIMS

CLAIM# [redacted]

I/we, [redacted], PARENT/LEGAL GUARDIAN [redacted], Releasor(s), of [redacted] Being over the age of majority, for and in the consideration of a check for the sum of THE INCURRED EXPENSES FOR THE [redacted] HOSPITAL TREATMENT RELATED TO THE MOTOR VEHICLE ACCIDENT FOR SERVICES RENDERED ON 08/05/2012 Dollars ($THE INCURRED EXPENSES FOR THE [redacted] HOSPITAL TREATMENT RELATED TO THE MOTOR VEHICLE ACCIDENT FOR SERVICES RENDERED ON 08/05/2012), lawful money of the United States of America to me/us in hand paid, the receipt of which is hereby acknowledged, do for myself/ourselves, my/our heirs, executors, administrators, successors and assigns, hereby remise, release and forever discharge [redacted] and GEICO Insurance Company,

Releasee(s), successors and assigns, and/or his, her or their associates, heirs, executors and administrators, and all other persons, firms or corporations of and from any and every claim, demand, right or cause of action, of whatever kind or nature, on account of or in any way growing out of any and all personal injuries and consequences thereof, including, but not limited to, all causes of action preserved by the wrongful death statute applicable, any loss of services and consortium, any injuries which may exist but which at this time are unknown and unanticipated and which may develop at some time in the future, all unforeseen developments arising from known injuries, and any and all property damage resulting or to result from an accident that occurred on or about the 4TH day of August 2012, at or near [redacted] AND [redacted], and especially all liability arising out of said accident including, but not limited to, all liability from contribution and/or indemnity. AS A FURTHER CONSIDERATION FOR THE MAKING OF SAID SETTLEMENT AND PAYMENT, IT IS EXPRESSLY WARRANTED AND AGREED:

(1) That I/we understand fully that this is a final settlement and disposition and disputes both as to the legal liability for said accident, casualty, or event and as to the nature and extent of the injury, illness, disease and/or damage which I/we have sustained and I/we understand that liability is denied by [redacted] and GEICOReleasee(s), and it is covenanted and agreed between the Releasor(s) and Releasee(s) herein that this release and settlement is not to be construed as consent or an admission of liability on the part of said Releasee(s); that this release and settlement agreement shall not be used by said Releasor(s) or any one on his behalf as a defense or estoppel in any action which is now pending or may be brought hereafter by said Releasee(s) against said Releasor(s) or his agents and servants, and any claim of whatever kind of nature the Releasee(s) might have or hereafter have arising from said accident is expressly reserved to them.

(2) That the undersigned will indemnify and save harmless the Releasee(s) from any and every claim or demand, of every kind or character which may ever be asserted by reason of said injuries, illness, disease or the effects or consequences thereof, or damage to property or person.

(3) That no promise, agreement, statement or representation not herein expressed has been made

please make them call me and have them to make all corrections- they are trying to coerce me to sign a release form without the amounts. and stated that took all offers off the table because I didnt agree with them.

RELEASE

IN FULL OF ALL CLAIMS

CLAIM# [redacted]

I/we, [redacted], PARENT/LEGAL GUARDIAN [redacted], Releasor(s), of [redacted] City of [redacted]

Being over the age of majority, for and in the consideration of a check for the sum of THE INCURRED EXPENSES FOR THE [redacted] HOSPITAL TREATMENT RELATED TO THE MOTOR VEHICLE ACCIDENT FOR SERVICES RENDERED ON 08/05/2012 Dollars ($THE INCURRED EXPENSES FOR THE [redacted] HOSPITAL TREATMENT RELATED TO THE MOTOR VEHICLE ACCIDENT FOR SERVICES RENDERED ON 08/05/2012), lawful money of the United States of America to me/us in hand paid, the receipt of which is hereby acknowledged, do for myself/ourselves, my/our heirs, executors, administrators, successors and assigns, hereby remise, release and forever discharge [redacted] and GEICO Insurance Company,

Releasee(s), successors and assigns, and/or his, her or their associates, heirs, executors and administrators, and all other persons, firms or corporations of and from any and every claim, demand, right or cause of action, of whatever kind or nature, on account of or in any way growing out of any and all personal injuries and consequences thereof, including, but not limited to, all causes of action preserved by the wrongful death statute applicable, any loss of services and consortium, any injuries which may exist but which at this time are unknown and unanticipated and which may develop at some time in the future, all unforeseen developments arising from known injuries, and any and all property damage resulting or to result from an accident that occurred on or about the 4TH day of August 2012, at or near [redacted] AND [redacted], and especially all liability arising out of said accident including, but not limited to, all liability from contribution and/or indemnity. AS A FURTHER CONSIDERATION FOR THE MAKING OF SAID SETTLEMENT AND PAYMENT, IT IS EXPRESSLY WARRANTED AND AGREED:

(1) That I/we understand fully that this is a final settlement and disposition and disputes both as to the legal liability for said accident, casualty, or event and as to the nature and extent of the injury, illness, disease and/or damage which I/we have sustained and I/we understand that liability is denied by [redacted] and GEICOReleasee(s), and it is covenanted and agreed between the Releasor(s) and Releasee(s) herein that this release and settlement is not to be construed as consent or an admission of liability on the part of said Releasee(s); that this release and settlement agreement shall not be used by said Releasor(s) or any one on his behalf as a defense or estoppel in any action which is now pending or may be brought hereafter by said Releasee(s) against said Releasor(s) or his agents and servants, and any claim of whatever kind of nature the Releasee(s) might have or hereafter have arising from said accident is expressly reserved to them.

(2) That the undersigned will indemnify and save harmless the Releasee(s) from any and every claim or demand, of every kind or character which may ever be asserted by reason of said injuries, illness, disease or the effects or consequences thereof, or damage to property or person.

(3) That no promise, agreement, statement or representation not herein expressed has been made

Business

Response:

March 12, 2013

Review: 1/.Geico made goofy charges, in a sense of modifying upwards the the monthly charges: from $72.64/ mo for six months, to $177.95/mo. The company also terminated the six month contract in May 30th, 2014, early. This constitutes a breech of contract, and an embarrassment for me.

2/. Geico produced charges of $3.848.82 against me in an accident dated 11/3/2013. These charges are wrongly filed against me; they should be filed on the owner of PA car. This is because behind the wheel of the PA car, at the moment of the accident was a man without a driver license.Desired Settlement: 1/. I ask that Geico respect the deal on auto insurance of $72.64/mo for six months.

2/. I ask that Geico reimburse me with $4,000 for embarrasment.

Business

Response:

GEICO has been unable to locate the claim in question. Please provide a GEICO claim number so that we may further address any concerns.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Geico filed a negligent response. My Geico Policy no. is [redacted].

Regards,

Business

Response:

June 11, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization he expresses concern that GEICO has increased has premium and terminated his contract mid-term.GEICO’s records show that [redacted] purchased a GEICO policy to be effective April 14, 2014. When he purchased the policy he selected Personal Injury Protection (PIP) option “U” with a limit of 15,000. In order to maintain that coverage New Jersey Department of Insurance Regulation dictates that a completed and signed coverage selection form be on file showing the election of coverage. [redacted] did not complete the coverage selection form as advised by the selling agent and the PIP limit was changed to the default of option “E” with a limit of 250,000. This resulted in a premium increase of $330.90.Paperwork explaining the change in coverage, as well as a new form and instructions were sent to [redacted] to give him another opportunity to lower his premium. To date, the completed form has not been received by GEICO.On May 10, 2014 [redacted]’s automated credit card payment was declined. A notice of cancellation was sent on May 14, 2014 advising that if a payment of $105.30 was not received by May 30, 2014 the policy would be cancelled. The payment was not received and the policy was cancelled.In [redacted]’s correspondence, he also alleges that “GEICO produced charges of 3848.82 for an accident dated 11/3/13. GEICO has no record of the loss in question.It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. [redacted] did not complete the form as required by New Jersey regulation causing an increase in coverage and subsequent increase in premium. The policy has since cancelled for nonpayment of premium. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: of lies written in response to my complaint. I have never applied for $250,000.00 coverage. The Geico made it look that way. There was no document sent to me for "lowering the amount". On the other hand, Geico sent me a subrogation claim of $3881.00. I insist those vile things Geico did to a disabled customer. I maintain my claim for $4,000.00 for embarassment.

Regards,

Review: I signed up online for insurance. I paid my down payment and everything seemed fine. When I checked my bank account today they had withdrawn 2 different payments one for what I was told was a previous policy and was also told I was told about when signing up. When I called in they said they had a screen shot of the website showing that I agreed to make a double payment. I did not agree to this and was charged over 325 dollars 161 of which was not authorized. They would not correct the issue. They would not help with this issue and I was told there was simply nothing that could be done and was placed on hold never to get anyone on the phone again.Desired Settlement: I would like the full amount of the unauthorized fee refunded to my bank account.

Business

Response:

June 3, 2014Dear [redacted]:Thank you for your email, received by GEICO on May 27, 2014, to [redacted] regarding [redacted]s complaint. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.First, I would like to express our commitment to honor and respect the Privacy Act. Therefore, we will not release Ms. [redacted]s policy numbers or any other personal information that would violate her privacy.According to our records, **. [redacted] had a prior policy in which she owes a past due balance of $161.66. Before we can establish a new policy, prior balances need to be paid. I regret any misunderstanding on **. [redacted]s part regarding this requirement.**. [redacted] has since placed a stop payment on her replacement payment of $161.66 and GEICO assessed a $20.00 penalty charge. We respectfully request **. [redacted] remake this payment in order to avoid further collection action. We regret **. [redacted] disagrees with the handling of this matter and that she has chosen to no longer insure with GEICO. However, we cannot expunge premium charges for coverage already provided to a policyholder.I hope this information has been helpful. If you have any additional questions, you may contact my associate, [redacted] at ###-###-####, extension [redacted], and he will be glad to assist **. [redacted].Sincerely,

Review: Geico Insurance has systematically exhibited bad faith,malfeasance, and discrimination against me for over two months. They did not honor my repair estimate from [redacted] on [redacted] in [redacted]. The Claims examiner Maria T[redacted] fails to communicate with me. The adjuster tim Canning made his estimate in June and his hands are tied so he is unable to follow through. Maria's Supervisor did not follow through and failed to authorize payment for a rent a car. The investigator Ms. H[redacted] investigated completed her investigation took statements from me at my sister's home and took a statement from my cousin,and his sister and was given a report by three officers of the [redacted] Police Department. It clearly states on the top of the report that it is a THEFT/Recovery official report. The adjuster alleges its validity and refuses she knows anything about it. I told her 7 times that 3 [redacted] Police Officers completed it in the presence of the Car and the owner of the Shop on [redacted]nue. Their systematic idea to stall and punt when they speak to me is not uncommon and I have documented my profuse contact with them. They pass the issue and my case back and forth to different departments and systematically defer the case to each other. I believe I have information that this is common with Geico and perhaps a class action suit may be in order as I have been aware by a whistle blower from Geico that this is not uncommon behavior for Geico. Geico continues to stall and pass my case back and forth to different employees with no apparent resolution. I have made every attempt to assist and offer help whenever I was called upon and they continue to play games. Its unfortunate they their bad faith has tarnished my opinion of them and I realize that at this point legal assistance is in order. None of the employees at Geico sought resolution but rather bad faith,poor customer service, no empathy or sympathy. malfeasance and direct discrimination against me.Desired Settlement: 1. I believe an apology is in order

2. Claim resolved and [redacted] on [redacted] in [redacted] paid in full immediately

3. Reimbursement for a rent a car for 2 months

4. payment for all phone calls and faxes sent

5. Reimbursement for bad faith, malfeasance,and discrimination.

Business

Response:

August 11, 2014Dear [redacted]: Thank you for your letter of July 31, 2014.This complaint arises from a loss that took place on June 10, 2014 involving [redacted]'s 2007 [redacted] reported this loss to us on June 11, 2014. He reported that his vehicle was parked and unoccupied when it was struck in the rear bumper. [redacted] advised that his bumper was dislodged from his vehicle, and he had the bumper in his back seat. We advised him that he did not carry Collision or Uninsured Motorist Property Damage Coverage on his policy. [redacted] disputed that fact and the claim was reassigned to an adjuster to review this dispute further. After further review, we reaffirmed to [redacted] that he never had Collision or Uninsured Motorist Property Damage coverage on his vehicle.[redacted] then advised he thought his vehicle was vandalized. We immediately told [redacted] we would have an auto damage adjuster review the damages and write an estimate to verify there was vandalism. [redacted] explained that he received a call that his vehicle was not where he parked it but was found around the corner from the place he last saw the vehicle. [redacted] indicated that the police advised him it looked like someone took a joyride in his vehicle and that the bumper was in the back seat of [redacted]'s vehicle. We explained to [redacted] that a police report would be required to support his claim that this should be handled as a theft claim. As part of our investigation, we completed an estimate and pictures, Our inspection on June 13, 2014 found no theft-related damages to his vehicle.On June 20, 2014, [redacted] was again advised that in order to move forward handling his claim as a theft, he would need to provide a theft report from the police department. [redacted] asked if we would order and we explained we can do so but could take longer for the police department to provide us with a copy. He agreed to obtain the police report and send in for review. We spoke with the [redacted] Police Department on July 8th to get a status on the police report being sent and they advised it would be 6 weeks before it would be sent to us. To date the police report has still not been received.Regarding [redacted]'s need for a rental vehicle, he was advised on two separate occasions that he does carry Rental Reimbursement coverage. We explained to him that he could get the GEICO approved rate from Enterprise if he chooses to rent a vehicle from them, but the rental expenses would have to be paid by him. We explained that if we were later able to verify his claim that his vehicle was stolen, we would reimburse him up to 30 days of rental expenses.We had a field investigator meet with [redacted] to further review the claim and view the damages to his vehicle in an effort to resolve this claim. The field investigator confirmed there were no theft related damages to [redacted]'s vehicle. The damages appear to be due to an obvious collision. We advised [redacted] again that based on the information received at this point, it appears the damages were the result of a collision loss, and that we cannot make payment for the damages because he does not have collision coverage.We apologize for the inconvenience this loss may have caused [redacted]. Our goal is to handle all claims for our customers as timely as possible, but there is no evidence to support [redacted]'s claim that his vehicle was damaged while stolen.Please contact Clay S[redacted], Claims Manager, at ###-###-#### if you have any additional questions,Sincerely,Suzanne W[redacted] Assistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Please be advised that Ms. W[redacted] has misstated all of the facts from my claim at Geico Insurance Company from the start. Yes, The claims adjuster promised me a rent a car because there is a provision for it when your vehicle is stolen and vandalized as the 3 [redacted] Policeman attested to. She further and inaccurately stated in her letter that I was to secure the Police report. I have faxed my copy of the incident to Geico 6 times withe the heading in bold black lettering at the top of it and all of the people including an Executive claimed it was not a report of any kind. Please be advised that I have two witnessesses at the repair shop that can attest to the fact that the report was completed and discussed for a long period of time. At no time did the three Police Officers doubt my claim nor any of the information that was gathered and documented at that time in June. To my further dismay Geico continued to play a stalling game while exhibiting, "BAD FAITH" in a carefully executed and systematic manner of stalling tactics and not adjudicating the claim. Please be advised that I have documented my experience with Geico and have since sent it forward to the Illinois Department of Insurance. It is evident to me by Ms W[redacted]s letter that she has no background or facts or witnesses to back up any of her false and inaccurate claims about the situation. She neglected to mention that her investigator Karen H[redacted], Geico Investigator interviewed me and told me directly that she would be securing the Police report in which I gave her my copy and RD number. She also took the opportunity to discuss my claim with my cousin and his older sister of which I was at on the evening of the incident. All of this was documented in her investigative report and Ms. W[redacted] appeared to not know that I made a taped statement or had a taped report completed in my home which is suspicious to me to say the least. In further, Ms. W[redacted] does not refer to the promise that the adjuster made to me regarding Enterprise at all. She neglected to be aware that I was driven to the location and the Manager of the location stated to me direcly that the adjuster reneged on his promise and wanted me to pay for the rent a car, so at that point I was driven back home without a vehicle at the expense of [redacted].

Review: Penalized for Loss of Coverage

I've been with Geico for 15 years. In 2013, I was on FMLA and I loss my insurance coverage. After 6 months, I contacted a representative to reinstated it and I was denied. I was told by the representative that I lost my fifteen years of tenure with Geico and I had to restart coverage at a rate of $231.00 for auto insurance. I asked the representative why would I should I be penalized when I was with the company for 15 years and I also have an excellent driving history.Desired Settlement: I should not be penalized due to the fact I was on FMLA. I have an excellent driving record. I'm requesting that my tenure be reinstated since I invested 15 years with this company. My insurance rate went from $75.00 a month to $235.00 a month.

Business

Response:

August 7, 2014

Review: Geico offers opportunities for customers to purchase services along with their car insurance. They brand it Geico Portfolio. In fact they simply offer the customer as a referral to the other company and have very little to do with the customer service or maintained of the account. When calling customer service at their Identity Protection product, you are not calling Geico your calling a third party. I was a recent ID theft victim as per the Social security Administration I tried to get access to the credit report via the service and quickly found out that the Geico - Europe Assurance does not do anything to protect or prevent identity theft. They are a reactive service and in most cases; individuals can do all the same things that this company claims to do. I tried to log into their site, and I quickly found out that the site I was logging into was the credit reporting site, not the europe assurance site. I also was able to log into the site after several tries ([redacted]). I spoke to a supervisor whom sounded like she was at home, and she said that they would be refunding al money I spent because their product/ service is not what they advertise.Desired Settlement: 02/19/2013 Debit: Preauthorized Payment to EA USA ID THEFT ACH Debit -$6.99

03/18/2013 Debit: Preauthorized Payment to EA USA ID THEFT ACH Debit -$6.99

04/17/2013 Debit: Preauthorized Payment to GEICO IDENTITY T ACH Debit -$6.99

05/17/2013 Debit: Preauthorized Payment to GEICO IDENTITY T ACH Debit -$6.99

6/17/2013 Debit: Preauthorized Payment to GEICO IDENTITY T ACH Debit -$6.99

5 payments of $6.99 total: 34.95 must be returned. I spoke to you at least a week ago, I have not received the payments back. If you have sent payments, I need to know exactly how the refund was made and when to expect it. If you have not sent it I need to know what form the refund will take and when to expect it.

Business

Response:

Please see our attached response.

Review: On 04/25/2014 my car sustained damages as a result of hailstorm. On 05/05/14 damages were examined and an estimate of record was recorded. On the day of the examination the adjuster and myself circled the vehicle pointing out damages sustained; these damages were later recorded on the written estimate I was provided. During this time the examiner pointed out prior damages and these were too noted on the estimate. On 08/05/14 while stopping in [redacted] at [redacted] to check on the status of repairs I observed that the visible damage caused by the hail was still present on the doors of my vehicle. When questioned the repair tech informed that Geico was refusing to pay for damages outside that of the roof. At this time I attempted to reach out to the adjuster ([redacted]) whom the estimate was written but was referred to another adjuster. Per this adjustor the damages in question were not caused by hail (confirmed by her supervisor), thus Geico was not paying. Prior to the hailstorm on 04/25/14 these dings/dents that are now visible were not present on my vehicle. Geico is attempting to make justification and to avoid paying for damages that were in fact caused by an act of nature. These damages were sustained due to events OUTSIDE of human control, but which can hold NO ONE responsible. Geico presents to be a reputable company nevertheless my account of damages are not being validated and I am being treated as a rival opposed to an appreciated and valued customer.Desired Settlement: I want the dents/dings repaired as these were caused by an act of nature.

Business

Response:

August 7, 2014

Revdex.com

1411 K ST. NW, 10th FLOOR

WASHINGTON DC 20005-3404

Claim Number: [redacted]

Insured: [redacted]

Date of Loss: April 24, 2014

Complainant: [redacted]

File ID: [redacted]

Dear [redacted]:

Thank you for your letter concerning the claim for [redacted].

This matter involves a comprehensive claim for hail damage from a storm on April 25, 2014. During the initial inspection on May 5, 2014, it was noted there was hail damage as well as unrelated parking lot door dings and chips.

Due to [redacted]’s concerns, our supervisor, Tony F[redacted], inspected her vehicle at Caliber Collision on July 24. At that time the hail repair specialist was asked to repair all the hail damage on the doors. After the vehicle was repaired, Mr. F[redacted] verified that all the hail damage had been repaired. We have confirmed that what remains are parking lot door dings and chips that are noted on the estimate as prior damage and are not related to the hail storm.

If you have any additional questions, you may contact Frank T[redacted], Claims Manager, at ###-###-####.

Sincerely,

Joseph *. T[redacted]

Virginia Beach Regional Office

GEICO Indemnity Insurance Company

NAIC# [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the day that my vehicle was inspected damages unrelated to the hail storm were pointed out by the inspector as well as noted on the estimate. Those damages that were caused by the hail storm were done the same, these are the damages that I am disputing. I am not asking Geico to pay for curb damages or paint chips but actual dents in the door caused by the hail. How can Geico confirm damages were not caused by an act of nature when acts of nature are outside of human control, thus no one can specialize in such acts? I have pictures from the actual storm as well as a video of how hard and severe the storm was that caused such damages to my vehicle. What documented written proof does Geico have and what evidence supports such?

Regards,

Review: I purchased a Geico auto insurance policy over phone, with a live Geico representative about one year ago. I have two cars on that policy, both are garaged in the a city where I was transferred for my job. I still own a home in the city of my previous job

My wife and I travel weekly to and from my original home city. We both have vehicles we use in both places. My first policy with Geico was quoted, agreed with the rate and I've had no problems.

I've always disclosed this fact and truthfully answered all questions ever asked by the Geico Representative

So I called Geico five days ago for another quote for insurance on my wife's car and a travel van that I also own and use to travels between both cities.

I was informed that the physical location of those two vehicles would prevent him from placing them onto my first policy.

So he quoted the second auto policy separately which he said was the company's policy.

Geico received all of the information that was necessary for the salesman to formulate and provide me with a quote. I liked his quote and agreed to it, I paid him the first month's premium. I received my acceptance and welcome email with insurance cards and payment schedule.

The following day I faxed over a copy of the Geico provided cancellation notice to my old auto insurance company . Two days later I got a email from Geico, it asking me to please contact them about a issue with my Geico policy.

I called and spoke to a Ms. Rashida W[redacted] she didn't identify herself or the fact that she was a underwriter until the end of our phone call that lasted one hour.

When she asked about my policy I didn't know which one that she had a issue with and her email didn't include a policy number.

Because now I have three polices with Geico that's with my motorcycle policy included. She began speaking about my job city policy was brought up, the one I've had with Geico the longest. I thought the fact that I missed updating my mailing address since moving seven miles from my previous (job city) address was the only issue..

But then she began to go over each and every vehicle that we own, then she began asking very inappropriate questions about my personal relationship with my wife, which home is she in if

I'm working in another city.

I told her we both commute between both cities also that I didn't think that was any of her business.

She asked who else lived in that home, I told her I have one son who is there now for college and has his own Geico policy, but he lives here with me when not in school.

I also told her about my other son and that he doesn't drive.

She asks "what is his license suspended?"

I told her yes they are... she asks if he drives any of the vehicles... when will he get his licenses back...

That line of questioning offended me, I made it very clear that he is not a licensed driver and he do not drive my or any other vehicles. At this point I've been questioned for about 40 minutes so again I ask her what is this about.

She again replied that she just needed to update my records, continually placing the call on hold, only to return with more questions.

I asked to speak to her supervisor name (Rhonda T[redacted])

Only then did she tell me that both of my auto insurance my policies rates has gone up.

I told her that I hadn't provider her anything different than what was provided to the sales person who set the rate on both of these polices.

I asked her if it was Geico's business model to quote a low rate for its auto polices, just to lure new customers in then call after they have dropped the old policy.

I told her I thought this is a very deceptive and unethical practice for a insurance company like Geico to call a customer, after a contract has been agreed to and money exchanged, and harass them with personal questions, knowing that there only aim is to find what ever they believe is a reason or make one just to raise the customers quote.

By doing things like this I believe there air is to skirt the contract rules of law and never have to honor any of there original contracts.

Forcing a new contract onto a customer later that is priced higher then any than they would have ever entered into at the very start.Desired Settlement: Keep the cost of all of my polices as they were originally quoted.

Business

Response:

July 28, 2014

Review: I signed up for an auto insurance policy through GEICO online, after receiving my policy, I wanted to simply 'Request a Quote' for 'Add a driver'. My boyfriend who lives with me has had a suspended license for 10 years and 6 months. I simply wanted to request a quote to see how much it would cost to get SR-22 through Geico once he gets his license back. Getting his license back is still at this point several months away, which is why we simply wanted to 'Request a Quote'. No personal information was given to GEICO in regards to my boyfriend other than Name and DOB. I clicked a 'Next' button on their website and was told my request was being processed.

They added him to my Insurance Policy, with No information other than his Name and DOB. Instead of giving me a quote, they added him as a driver even though I never provided any additional information on him. I did not provide his Social Security Number and there was/is NO driver license number to add, he does not have a driver's license at this time.

I immediately called GEICO and after being on the phone for an hour and going round and round, I was told again and again they could not remove him from my policy. They now are cancelling MY Insurance due to the fact I was unable to provide them with his Driver's License Number. I called them again today and they will not remove him, but due to the fact I have no driver's license number to provide, My policy is getting cancelled when Today April 21st my premium for insurance just came out of my account.

I have explained over and over to them that it is only Me that drives My car, it is in my name, I am the only one in household with a license and my boyfriend Does Not drive. He will not drive until he gets his license reinstated which is still yet a couple of months off. I simply wanted a quote, I did not request him to be added, yet they refuse to understand and refuse to remove him, saying "It is just not possible to take him off of your policy"Desired Settlement: I want a Full refund for the amount I have paid on this Insurance Policy. No one's name should had ever been on the policy but mine.

Business

Response:

May 5, 2014

Review: I am insured by GEICO for my automobiles. My daughter was covered under this policy when she was in college and drove a car I purchased for her. After graduating from college and moving back home she got a job and purchased herself her first car. I told her she needed her own insurance before leaving the dealership. She called GEICO February 5, 2011 and they provided insurance for her. I told my daughter that I will pay her premiums because she was just starting out. What I did not know is that GEICO did not issue my daughter a new policy but simply modified the existing policy under my name. I continued paying the premiums as always but never knew that the new car my daughter purchased was insured under my name. I am in the process of pricing new insurers and find out that an accident my daughter had in May of 2011 was listed under my policy. I knew my daughter had an accident but I knew nothing about the my insurance policy covering the accident until three years later when I'm shopping for new insurance and a claims search was done by another insurance agency revealed that a claim paid out by GEICO from an accident in May 2011. I have written at least four emails and one call regarding this issue to GEICO with no resolution.Desired Settlement: I want GEICO to correct the mistake that was made of adding a vehicle to my insurance policy that I did not request or want and by removing my name from a list stating that an insurance claim had been filed against my policy. I did own the 2008 [redacted], the vehicle was not registered in my name, vehicle nor did I have an accident in it. The insurance policy should have been under my daughter's name.

Business

Response:

July 17, 2014

Review: I had a active car insurance policy with geico on a date I was involve with a car accident. Because they said I was involved with business in my personal vehicle at the time of the accident, they would not cover any liability for said accident. I have paid thousands of dollars in premiu** for insurance that was denied to me. Because of information I had no access to.Desired Settlement: For geico to cover accident.

Business

Response:

July 22, 2014Dear **. [redacted]:Thank you for your July 11,2014 inquiry.Pursuant to your request we reviewed the claim in question. This two vehicle accident occurred on April 19, 2014 on [redacted] in [redacted], Tennessee at approximately 5:30 PM. The loss involved [redacted], our insured, and [redacted], who was insured with [redacted]. The loss was reported to us by a representative from **. [redacted]’s insurance company.Our investigation determined **. [redacted] was travelling behind **. [redacted] on [redacted] and attempted to pass her as she attempted a left turn. It was reported to us **. [redacted] was delivering pizza at the time of the loss. We spoke with **. [redacted] on April 28, 2014 and obtained a coverage statement from him. In that statement, **. [redacted] admitted he had been working as a pizza delivery person for 1.5 weeks, 8-9 hours per day prior to the loss and he was returning to the store after completing a delivery when the loss occurred. We further verified with his employer he was on the clock at the time of the loss.**. [redacted]’s GEICO policy has the following language regarding food delivery:Section I, Liability Coverage Exclusions2. Section I does not apply to bodily injury or property damage arising out of the ownership, maintenance, or use of an owned or non-owned auto while being used to carry persons or property for compensation or fee, including but not limited to the delivery of food or any other products. However, this exclusion will not apply to shared-expense car pools.AndSection III, Physical Damage Coverages ExclusionsWhen The Physical Damage Coverages Do Not Apply1. An auto used to carry persons or property for compensation or a fee, including but not limited to the delivery of food or any other products is not covered.Eased on the facts regarding the use of **. [redacted]’s vehicle at the time of the loss and his policy language, it was determined this loss did not meet the qualifications of a covered loss under his policy. A letter outlining this decision was communicated to **. [redacted] on June 6, 2014.We regret any inconvenience our investigation may have caused **. [redacted]. However, the decision appears to be appropriate in view of the facts of the claim. If you have any further questions, please contact [redacted], Liability Claims Manager, at ###-###-####.Sincerely,

Review: My vehicle was involved in an accident with an animal on 12/15/2013. I contacted my Geico insurance company to report the claim the next day while my car was towed to my body shop. I was informed an adjuster would be out the next day 12/17 to inspect and write the estimate. The adjuster, [redacted], did not get out to see the car until that Friday 12/20. This meant my shop could not get started until the following Monday 12/23 and were closed for the holidays until 12/30. After completing the repairs, additional damage was found and the adjuster was again requested to return to the shop on 1/2/2014. He did not come out that day or the following and today 1/6, I was told he might try to get out there to see it. Each time I have spoke with **. [redacted] has been an ordeal to just get a hold of him, not to mention the rude and condescending tone he has taken with me. His sole actions of not getting to my body shop in a timely matter have turned a 4 day quoted repair into a 3+ week fiasco without a clear end in sight.Desired Settlement: I would like my deductible and rental costs comped as I feel that is a fair adjustment of the time I have been made to wait due to one person in Geico's employment. My deductible is only $100 and the extra costs that Geico does not cover on the rental for the 3+ weeks comes to about $115.

Business

Response:

January 15, 2014

Dear **. [redacted],

**. [redacted] was involved in a motor vehicle accident on Sunday 12/15/2013. The claim was reported to GEICO on 12/15/2013, and a claim was presented by **. [redacted] against his auto policy. On Monday 12/16/13, an assignment was sent to an adjuster to inspect the damages at **. [redacted]’s shop of choice. The vehicle inspection was scheduled and inspected on Friday 12/20/2013. GEICO makes every attempt to inspect vehicles in a timely manner, and always strives to complete the inspection within the PA guidelines of 5 business days. This inspection took place on the 5th business day, and the payment was issued.

A supplement was requested by the body shop on Thursday 1/2/2014 by way of email. The supplemental inspection was assigned to a local adjuster on Friday 1/3/14, and the vehicle was re-inspected on Tuesday 1/7/14.

The inspection time frame and supplement re-inspection times were reasonable and were not excessive to the point where it would severely delay the repair of **. [redacted]’s vehicle.

**. [redacted] is requesting that his deductible be waived and rental be compensated. **. [redacted] has rental coverage on his policy, and GEICO is prepared to honor that coverage ($25 per day/$750 max) while **. [redacted]’s vehicle is being repaired. The deductible that **. [redacted] carries on his policy is $100 for Comprehensive Coverage. This is a contractual agreement, and is the responsibility of **. [redacted]. This will not be waived or reimbursed.

When **. [redacted] provides his rental bill from [redacted] Car Rentals, it will be paid at the daily rate of $25, up to his $750 policy maximum.

If you have additional questions, please do not hesitate to contact Auto Damage Manager [redacted] at ###-###-####.

Sincerely,

Review: I asked that OEM glass be put in my Jeep Wrangler. Geico said they would not cover OEM glass and used an Inferior product glass. 10 days after the install of new glass I have a rock chip. I specifically stated I want OEM glass in my jeep, OEM glass is what was in it when I was broken, now I have inferior glass in my jeep, that will accumulate tons of rock chips in a short amount of time.Desired Settlement: Replace my glass with OEM glass.

Business

Response:

May 1, 2013

Review: www.freevinreport.org is a Geico scam to gain your contact information to push insurance on people. They advertise this is a Free Vehicle History Reports, and what is truly is, is an information gathering session. The car VIN # is entered, and an email address, along with other general address & phone information is required to get through the screens. The final screen says you'll be receiving your free report via email within 10 minutes. Instead, there was a call to my cell phone I didn't recognize, so I didn't answer it. They called again a few minutes later, and when I answered, they asked for the (bogus) lady's name ([redacted]) I entered onto the site. I responded that I didn't know anyone of that name. I then went to my email, awaiting the car report, and instead, only received an email from GEICO, addressed to [redacted]. Since this is the first and only time I've used this bogus name, suspecting foul play, it is obvious that it is GEICO's site. The website is simply a false way of gaining a person's contact information. Shame on GEICO! I never did receive the VIN report.

Product_Or_Service: noneDesired Settlement: DesiredSettlementID: Other (requires explanation)

Make GEICO close down www.freevinreport.org website!

Business

Response:

Review: Worst customer service I have ever experienced!

During the ice storm on December 12th 2013 I skidded on ice and my truck was forced onto a concrete barrier. Geico gave me a select few of repair companies to take my my truck to. It was two weeks later that I received my truck. As I inspected my truck at [redacted] Collision I noticed that there was a new dent on my fender. I immediately asked [redacted] at [redacted] what happened and he said "I dont know" and they wouldnt fix the fender unless Geico approves it. So, i'm calling Geico and wouldnt you know for three (3) months now they still havent called me back nor fixed the fender! I was working will [redacted] and [redacted] and what do you know they never return my calls.Desired Settlement: I want Geico to replace my back fender and repair the side of my truck!

Business

Response:

April 11, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE

NUMBER: [redacted]

COMPLAINANT:

[redacted]

INSURED:

[redacted]

CLAIM

NMBER: [redacted]

POLICY

NUMBER: [redacted]

DATE OF LOSS: December 12, 2013

COMPANY: GEICO Advantage

Insurance Company

Dear **. [redacted]:

Review: On February 23, 2013, at approximately 1400 hours, I was involved in a hit-and-run accident, (I was hit and the other party left the scene of the accident) in [redacted]. I was basically, a victim of road rage in a parking lot. Very briefly: I was attempting to merge into the driving lane of a parking lot, which was in stop-and-go traffic. As I was almost fully in the driving lane, the other driver did not want to allow my merge even though I had the space and time to merge. The other driver sped up, drove around me into oncoming traffic, then into the left-hand turning lane, then quickly cut in front of my vehicle, and hit me. The driver's rear passenger side of the vehicle came into contact with my front driver's side bumper. The driver (a [redacted]/male, roughly in his 40s), got out of the vehicle, checked for any damage on his vehicle, got back into his car, and continued driving; there was also a [redacted]/female passenger who did not get out of the vehicle. I followed the driver; I assumed that since we were at an intersection, the driver would find someplace to pull over. Instead, the driver continued to the next intersection. At this intersection, the driver, again got out of the vehicle to check for any damage on his vehicle. I asked, through my open window, if the driver was "going to pull over or should I call the police". The driver got back into the vehicle and proceeded to pull away from the scene and left. I was able to take a picture of the vehicle (and license plate), while sitting at the intersection.

I immediately contacted the [redacted] Police Department in [redacted], requesting an officer to respond. Police Officer [redacted] was dispatched to meet me. [redacted] noted the damage to my front driver's side bumper. [redacted] took my information and my relation of the accident. [redacted] stated that he would attempt to obtain surveillance footage from [redacted]'s (the store in front of where the accident took place) and contact the other driver. [redacted] stated that he would attempt to cite the driver for leaving the scene of an accident.

I then contacted my insurance company, Geico and provided the same information. During the claim process, I provided a recorded statement as to the events of the hit-and-run. I spoke with [redacted] often as he attempted to contact the owner of the vehicle, a [redacted] told me that he had a copy of the surveillance footage from [redacted]'s. When asked, [redacted] stated that the surveillance footage matched my descriptions of events.

On March 11, 2013, I provided a copy of the police report, from [redacted], to Geico Claims Adjustor [redacted]. On this date, I spoke with [redacted] and explained that [redacted] had a copy of the surveillance footage from [redacted]'s. [redacted] was previously provided [redacted]'s contact information and it was also contained on the police report that I had just faxed to him. On March 18, 2013, I received a call from [redacted] stating that he had located the other party. I was unable to talk at this time, but I called [redacted]'s line later in the day. I spoke with a female Claims Adjuster who stated that she works with [redacted]. The Claims Adjuster informed me that they had located the other party and [redacted] said that she was unaware of any accident. The Claims Adjuster said that they were still waiting for additional information from [redacted]. I never received any further correspondence from [redacted].

On March 25, 2013, I received a letter, dated March 21, 2013, from [redacted], Claims Adjuster for [redacted]. In this letter, [redacted] stated that my claim had been denied, because "there is a dispute regarding what occurred". The letter also stated that "at this time there is no evidence or independent witness to support your version". I immediately contacted [redacted] on this date. While I take issue with the entire denial, I told [redacted] that there was surveillance footage that substantiated my claim and why wasn't that looked at for "evidence"? [redacted] stated that she did not know about the surveillance and I would need to provide it. I told [redacted] that I told [redacted] that [redacted] had the surveillance footage of the accident and why wasn't he contacted? [redacted] stated "we can never get through to police officers". I find this statement appalling! One, this statement means that Geico never attempted to contact [redacted] or obtain video footage, which was confirmed by [redacted]'s supervisor, [redacted], Claims Supervisor. Two, I find it extremely inefficient and unprofessional that Geico would accept the word of the other party, who left the scene of an accident, at face value and not do their due diligence to substantiate either statement. [redacted] then became very rude with me: telling me that I am at fault because the other driver, [redacted], was in the lane of travel and the points of impact substantiate this fact. Actually, if [redacted] had requested the surveillance footage and/or attempted to substantiate my claim, the reporting party, she would know that [redacted] was actually driving from behind me; thus the point of impact does not substantiate what [redacted] told Geico.

At this point in the conversation, I requested to speak with [redacted]'s supervisor. [redacted] then got on the line to speak with me. I explained to [redacted] the situation. I also informed [redacted] that I was pretty sure that the other driver would lie to Geico, being that he left the scene of an accident. I had actually brought this up previously with other Claims Adjusters and [redacted]. I was informed that Geico would look at all of the information and make a decision based on the FACTS. Although it should not be necessary, I must reiterate, that has obviously not been the fact. Not only has Geico not reviewed the EVIDENCE to base their judgment on FACTS, but they immediately took the side of the party that LEFT the scene of an accident, a misdemeanor in [redacted] when there is no injury involved. When I spoke with [redacted], she stated that she has not "had a chance to listen to the recorded statements" but then in the same breath she stated that [redacted] gave a different account of the incident, saying that I hit him. Additionally [redacted] told me that [redacted] stated that there was not a hit-and-run accident, but she went on to say that [redacted] stated that I hit him. If we accept [redacted] at his word, even his side of the story showed there was an accident. So, in the very least, [redacted] admitted that there was an accident, therefore he left the scene.

I find it interesting that in my conversation with [redacted], she briefly reviewed the police report, which states that surveillance footage was located, and asked why [redacted] did not complete the investigation. While I'm not sure what she is referring to, the report concludes with the fact that [redacted] has been unable to contact the other driver: the phone number is disconnected and no one appeared to live at the registered address for **. [redacted]. I find it interesting that [redacted] can point fault when I believe that Geico did not complete their report with all information available to them. I then asked [redacted] for the policy number for [redacted] and [redacted]'s driver license number. [redacted] asked if the policy number was on the police report. As I provided the police report, the policy number is not contained therein. [redacted] then said that she cannot provide [redacted]'s driver license because of privacy. I told [redacted] that if [redacted] had pulled over as he is legally required to do, I would already have that information and I'm entitled to it. [redacted] would not provide any contact information for [redacted]. Again, Geico is doing a splendid job of protecting the offending party.

When I filed this claim with Geico on February 23, 2013, I was already prepared that once the other insurer and driver were located, they would probably lie to say that I hit them. I knew, shortly after the accident, that surveillance footage was located that substantiate my claim. I was not prepared for Geico to NOT do a thorough investigation on my behalf, the reporting party, but additionally to completely accept the other party's WORD. I have evidence and my word as the reporting party who contacted the police and reported all of the information to Geico. The other party has only their word and the FACT that they left the scene of an accident no matter how the claim is decided. The statements by [redacted] and [redacted] show that they have already chosen sides and appear unwilling to look at the FACTS and to do their jobs as Claims Adjusters. I want this claim to be reviewed again. It does not appear logical, based on the facts, that my claim should be denied. Please contact me as soon as possible, via my cellular phone at [redacted].Desired Settlement: I would like Geico to thoroughly review the claim that I filed with all the available facts. I want my claim to be covered, as it should be.

Business

Response:

Your file [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Geico is a bunch of [redacted]. They made a mistake on my policy and are now refusing to fix it. That is totally unfair to me and I will not tolerate it.Desired Settlement: I want them to back date my deductible back to January and they are refusing to do so.

Business

Response:

April 7, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In **. [redacted]’s correspondence to your organization she expresses concern regarding the handling of her GEICO policy.She has requested that GEICO retroactively adjust a deductible to lower her premium.GEICO’s records show that **. [redacted] added comprehensive and collision coverage with $500.00 deductibles to her policy on September 3, 2013 to be effective September 4, 2013. **. [redacted] was advised that a photo inspection would be required within 7 days in order to maintain the coverage. Policy paperwork reflecting the change in coverage was sent. The photo inspection requirement was not satisfied and the coverage was removed effective September 4, 2013. No premium was paid for the coverage due to the retroactive removal.On December 10, 2013, **. [redacted] added comprehensive and collision coverage with $500.00 deductibles to her policy to be effective December 11, 2013. She was, once again, advised of the inspection requirement and paperwork was sent showing the change.On January 14, 2014 (effective January 15), **. [redacted] changed the deductibles on her comprehensive and collision to $750.00 causing a decrease in premium. Later that same day, she removed the comprehensive and collision completely.On January 23, 2014 (effective January 24), **. [redacted] added comprehensive and collision back to the policy with $500.00 deductibles causing an increase in premium. On March 27, 2014 (effective March 28), **. [redacted] changed the deductibles to $1000.00 causing a decrease in premium.On April 2, 2014 (effective April 3, 2014) **. [redacted] changed the deductible back to $500.00. On April 9, 2014 (effective April 10), **. [redacted] removed comprehensive and collision from the policy.It is GEICO’s position that all proper procedures were followed in the handling of **. [redacted]’s policy. All changes to the policy coverage/deductibles were made as requested by **. [redacted]. Please note that there was a loss on December 13, 2013 in which **. [redacted] collected under her collision coverage. **. [redacted] was only held responsible for a $500.00 deductible at that time. GEICO maintains that no retroactive adjustments are due. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Review: I moved from my residence to a short term lease apartment. I purchased a new home but was unable to move into the new residence for two months. I called Geico to find out what my rate would be on the new residence and was quoted $696.50. When I provided the address of the apartment I was staying at, the representitve told me my rate for the location I was at was slightly higher, but not to worry because I move into my new address prior to the policy renewal date. Just call back and let them know that I moved and my rate would drop to $696.50. Well 40-45 days later I call back and informed Geico of our move and they tell me that my rate for the new address was $771.50. I proceeded to ask how that was since I was informed that my rate was quoted to me a short time ago in the amount of $696.50. Long story short, I asked for the number to their corporate office. My rate has been increased every 6 months for the last 18 months and my wife and I have no accidents, no traffic infractions and also took the safe driving course. The representative refused to provide me with a number and told me to write my complaint and send it to them at the address they were at because and I quote"The CEO has an office in every location, so technically every location could be considered a corporate office." After all this I decided to cancel my policy and go elsewhere so I hung up and started to call around for insurance quotes. When I received a lower rate from [redacted], I called back and said lets close my policy, I am going elsewhere. The representative in which I have her name, came back on the phone and stated that her manager didnt want to see me leave and was willing to price match [redacted]. The odd thing was that the rate they offered was $5.00 less. I said I will speak to my wife and get back to them. I called back 20 minutes later and was treated like I made this all up..nothing was documented except my concerns of cancelling my policy. They stated that they could only offer the $771.50 rate. I said again..I am tired of getting a different amount every time I call so just cancel the policy then. Then they stick a manager on the phone who then threatens me that by going elsewhere, new companies have the ability to raise my rate every renewal period. I responded by telling her to look at what Geico did to me over the last 3 renewal periods. Then she informed me that she can not change any rates, only a manger had that ability. She promised to have a manager call me back the next day between 9 and 10 am. All day I wated and It wasnt until calling around 1 pm that again I was promised another call from a manager by 5 pm that day...Around 5:15 pm I received a call from someone stating he was a manager and pretty much refused to do anything for me except apologize. He did however find out that the $696.50 rate that was originally quote was achieved by only calculating my mileage from home to work and not any additional driving which would have been a fraudulant action by the Geico employee resulting in my lower rate. Then as far as the other "Supervisor" or "Manager" that offered to price match with [redacted], the only way he would have been able to bring the rate down was also by committing fraud by either adding discounts that I was not eligible for of by playing with the mileage or one of the numbers. End result, I got quoted several different rates...I have been lied to, I have been refused access to their corporate office because they don't want them to know at that level what is happening at the lower level and I will be changing my Insurance to a new company. This company has HORRIBLE customer service. I even took a moment to call [redacted] and said I wanted to file a complaint and that I wanted the corporate office number, and the representative proceeded to give me the number. He stated that he was sorry that they could not fix my problem but was confident that the corporate office would. I did not get the run around like GEICO gives their customers. HORRIBLE, HORRIBLE company to do business with. And for the record, the only reason I renewed my policy is so I don't go un-insured while I continue to get a few more insurance quotes and then BYE-BYE geico.Desired Settlement: I want Geico to honor what their employees are telling their customers. If I was quoted $696.50 for my rate, then thats what I should receive. Not to mention, I don't appreciate the company raising my rate every 6 months and then threatening me that if I was to go to a new Insurance company that because I was a new customer that they could in fact raise my rate at every renewal period. What the hell does Geico think they are doing to me???????????????? Again, my wife and I are even listed as their "preferred drivers" with an impeccable driving record and this is how we get treated.

Business

Response:

Review: Overcharged for a policy and was sent to collections resulting in having to pay for a service that was not used and covered by another policy.

[redacted] office harassed me over payments which are false...

Everytime contacted geico was routed to [redacted]...Desired Settlement: $202 refunded

Business

Response:

Review: I was going to open a poilcy with Geico Company for Auto insurance. I was on the phone with an agent, was was NOT informed that this agent was charging me 75 dollars for an unknown fee. I asked the Customer service rep, what this charge was for and he could not tell me. The call was then dissconnected. I called back to speak directly with a supervisor names [redacted]. She was very nice but also could not verifty who took off this charge and why,Desired Settlement: I was very upset when the calls where made, and in desperate need of auto insurance, I did creat a policy with Geico company. Although I do not plan to keep them, I hate the customer service that was provided and believe that this charge should be refund.

Business

Response:

March 12, 2013