Geico Corporation

Review: Company, GEICO, has dishonest representatives working for them and will not honor my insurance contract.

Product_Or_Service: Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my policy to be reinstated to liability, refund from full coverage, as I requested after accident. I would like money owed to me. I would also like a rental car per my policy.

Business

Response:

February 19, 2014

Review: Geico started a policy in my name for my step son without my permission and had me pay his debt. My 18 year old step son called Geico to start a policy and then Geico decided to start it under my name. When he did not pay his premium, Geico decided to send it to a collection agency under my name. All this happened over a period of 6 months without me knowing until I got a call from a collection agency.

Step son: [redacted]

His policy: [redacted]Desired Settlement: I have 3 requests:

-An apology letter to fix my credit report

-A change in their policies - they need direct permission from that person to start a policy in their name, not their spouse or step children.

-A Refund for the amount I had to pay $88.00.

Business

Response:

February 12, 2014

Dear **. [redacted]:

Thank you for your February 5, 2014 e-mail regarding [redacted]’s complaint. **. [redacted] asked that I respond on his behalf and I welcome the opportunity.

**. [redacted] called our Customer Service Department, on 01/15/14 and said her stepson had set up his policy using her name. We advised her we did not allow her stepson to start a policy using her name, because we do not allow anyone to set up a policy in someone else’s name. She said she would talk to her husband and have him pay the remaining balance on the policy.

I [redacted] this information has been helpful. Please contact my associate, [redacted], at ###-###-####, extension [redacted], if you have further questions regarding this matter.

Sincerely,

Review: This s in regards to Geico contacting this rude collection agency, who called on my phone, talking to rudely in regard to 55.00, this is totally unbelievable that you would go to such great lengths for a lousy 55.00??? You can do what ever you want at this point, this is not going to make me or break me at this point. I can see if was 500.00, but 55.00, this is totally ridiculous. If you insist in having these people call me then I will take other actions on Geico........I think that Geico is very unprofessional this is why I choose to leave...Desired Settlement: DesiredSettlementID: Refund

I think that Geico owes me for the time that I was under the policy, I don't think that I owe them anything................An I'm sticking to that.

Business

Response:

May 5, 2014Dear **. [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide the following response.Our records reflect that your policy canceled for nonpayment effective 01/31/14. At that time, your policy was only paid to 01/11/14. As a result, this cancellation resulted in a remaining balance due on your account in the amount of $54.56 for coverage we provided from 01/11/14 to 01/31/14. A Balance Due on Canceled Policy notice in this amount was sent on 02/04/14. When the amount owed was not received, two additional letters requesting payment of the remaining balance due were sent; one on 02/25/14 and the other on 03/18/14; the second of which advised that if the payment was not received, your account would be referred to [redacted]. When no payment was received, your account was referred to [redacted] as previously advised.Unfortunately, once your account is referred to [redacted], we are not in control of the methods used to collect the outstanding balance. However, all collection efforts will cease upon receipt of the $54.56 remaining balance due.**. [redacted], I hope this information is helpful, and I regret that we have lost you as a policyholder. If you have additional questions, please call our Compliance Analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I still feel that Geico made a big deal out of 55.00. Like I stated it wasn't 500.00, and instead of working it out

with me, they forwarded this over to that scrappy, tacky, collection company. Well in the mean time I have gotten a lawyers advice in regards to this, and I was advised that I can, and will take this to the next level. So, in the mean time I will not be accepting there response back to me.................Thank You

Regards,

t of 55.00

Business

Response:

May 12, 2014Dear [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting additional assistance on your behalf. I welcome the opportunity to respond.I would like to take this occasion to clarify for you our procedure in collecting an unpaid balance. Our practice is to attempt to collect all monies owed to GEICO. Our records reflect that your policy cancelled for nonpayment effective 01/31/14. At that time you had only paid for insurance to 01/11/14. Consequently, this cancellation resulted in a remaining balance due on your account in the amount of $54.56 for coverage we provided from 01/11/14 to 1/31/14. A Balance Due on Cancelled Policy notice in this amount was sent on 02/04/14. When the amount owed was not received, two additional letters requesting payment of the remaining balance due were sent; one on 02/25/14 and the other on 03/18/14; the second of which advised that if the payment was not received, your account would be referred to Credit Collection Services. Our records do not reflect an attempt on your part to contact GEICO to work out a payment arrangement prior to your account being forwarded to Credit Collection Services.Please note that all collection efforts will cease upon receipt of the $54.56 remaining balance due.[redacted], I hope this has been helpful in understanding the balance remaining on your policy and the reason for your account being referred to collections. If you have additional questions, please call our Compliance Analyst,. [redacted], at ###-###-####, extension [redacted].Sincerely

Review: I tried to buy insurance from Geico. They stole 104 dollars from me. I am going to a lawyer.

Gieco stole $104 from me, I am trying to get it back. Previous statement but did not say what for.Desired Settlement: Want my $104.14 back

Business

Response:

Please find our response letter for complaint #[redacted].

Review: I moved to Florida and updated my insurance. I continued using the online Geico display and started paying my payment early in the month and scheduling the pay day and afterward logging the event separately on a personal spreadsheet. My due date is the 24th of the month.

In early June, I scheduled the payment online for the amount listed on the Geico web page and logged it. The computer for Geico somehow dropped the payment so I was past due and paid it the same day (July) that I was notified. However, the customer service person that I talked to insisted that it was me and my problem as their system could do no such thing.

In early July, I scheduled the payment online for the amount listed on the Geico web page and logged it. Payment was scheduled for July 15. On July 16, I received a letter and then viewed online. The information from both stating that I was back charged a $1.80 more for both June and July (“premium installment charge”) and my account was subject to cancellation if that amount was not paid by the 24th. I attempted to pay it and my August payment without success online. Then I called and explained my situation to the customer service person. Apparently, he was not listening as he pulled up the account and went off in another direction. After I got him turned around, he made the payment ($ 62.00 - amount sufficient to cover the back charge for June, July, and August and the premium) but said that I would get it back as August payments were not being accepted at the moment and I would have to make the August payment a second time. I then asked for a Supervisor and he put me on hold for an extended time. Finally he came back on and said his supervisor would be in a meeting for another hour but would call back. That was the last I have heard from anyone at Geico.

This whole thing has become a nightmare!!!!Desired Settlement: I moved to Florida and updated my insurance. I continued using the online Geico display and started paying my payment early in the month and scheduling the pay day and afterward logging the event separately on a personal spreadsheet. My due date is the 24th of the month.

In early June, I scheduled the payment online for the amount listed on the Geico web page and logged it. The computer for Geico somehow dropped the payment so I was past due and paid it the same day (July) that I was notified. However, the customer service person that I talked to insisted that it was me and my problem as their system could do no such thing.

In early July, I scheduled the payment online for the amount listed on the Geico web page and logged it. Payment was scheduled for July 15. On July 16, I received a letter and then viewed online. The information from both stating that I was back charged a $1.80 more for both June and July (“premium installment charge”) and my account was subject to cancellation if that amount was not paid by the 24th. I attempted to pay it and my August payment without success online. Then I called and explained my situation to the customer service person. Apparently, he was not listening as he pulled up the account and went off in another direction. After I got him turned around, he made the payment ($ 62.00 - amount sufficient to cover the back charge for June, July, and August and the premium) but said that I would get it back as August payments were not being accepted at the moment and I would have to make the August payment a second time. I then asked for a Supervisor and he put me on hold for an extended time. Finally he came back on and said his supervisor would be in a meeting for another hour but would call back. That was the last I have heard from anyone at Geico.

This whole thing has become a nightmare! I am tired of systems that do not work properly; customer service that do not listen, make unkept promises, and do not return calls; extra charges that are put on my account and whenever they want, thus making it difficult to pay properly and putting my insurance and credit at risk.

Business

Response:

July 28, 2014 June 6, 2014, our Insured accessed his policy online at geico.com. Our records do not reflect that our Insured scheduled a payment at that time. On June 9, 2014, we mailed our Insured a bill for $59.38 due on June 23, 2014. On June 30, 2014, our Insured scheduled his June payment of $59.38 to be processed on July 15, 2014, online at geico.com.Since we did not receive payment by June 23, 2014, on July 9, 2014, we mailed our Insured a notice that his policy would cancel if we did not receive payment by July 25, 2014. On July 9, 2014, our Insured made a payment of $59.38 online at geico.com. We subsequently mailed our Insured a bill for $61.08 due on July 24, 2014. On July 15, 2014, we processed our Insured’s scheduled payment of $59.38, which resulted in a balance of $1.70.On July 16, 2014, our Insured made a payment of $62.00 via telephone. Since our Insured’s balance for his six-month policy was only $1.70, we informed him that he will receive a refund of $60.30, and he would need to make his August payment once his policy renewed. Our Insured then asked to speak to a supervisor. Unfortunately, a supervisor was not available to take his call at that time. Our records reflect that a supervisor attempted to contact our Insured on July 16, 2014; however, they were unsuccessful in their attempt.We spoke to our Insured on July 24, 2014, regarding his concerns. We trust this information is sufficient to allow you to close your file. Please call Jaime B[redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,George *. R[redacted] Regional Vice President

Review: On the 16th of June of 2014 at 4:16 PM I was quoted a 6 month policy at the rate of $189.79. They the charged $197.10. At 2:30 pm on June 16th 2014 they send me a confirmation of a rate of $213.61. I called and spoke with two individuals, who then transferred me to a third. I expressed that I would not be moving forward at that price. She was able to refund the amount. I purchased a policy through [redacted] with no issues.

On July 11th 2014 I was charged $213.61. I called on the 14th of July at 11:30 am, I called to have the transaction reversed. I was told by Michael K[redacted] (Employee ID#-[redacted]) that the funds could not be refunded until a later date . This date was not known by them. They were unable to tell me when they would refund my funds. I was told it would be 10-14 business days after the funds had cleared. I was transferred to Jamie T[redacted] (Employee ID # [redacted]). She expressed the same.

During this time, 4 days as of today. $213.61 of my money has been forcibly taken from my account. I do not have access to these funds.Desired Settlement: I would like a refund with in 24 hours.

Business

Response:

July 25, 2014Dear [redacted]We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to his concerns.On June 16, 2014, [redacted] purchased this GEICO Casualty Company policy and submitted payment in the amount of $197.10 with his [redacted] credit card. His also requested a policy effective date of July 11, 2014. Later the same day, our records indicate that he contacted us. There are no notes regarding the content of the conversation, but we do show that we cancelled the previously remitted payment of $197.10. However, the policy remained active and scheduled to begin on July 11, 2014 with a six month premium of $213.61. On July 11, 2014, in conjunction with the effective date of the policy, a payment was submitted in the amount of $213.61 to begin coverage.[redacted] contacted us on July 14, 2014 and made us aware of the July 11th payment. In response to this, we mailed a full refund to him via overnight shipping at our expense that same day. A review of the [redacted] tracking website shows the refund was delivered on July 15, 2014 and a supervisor explained this to [redacted] the following day. [redacted] explained he would attempt to locate the check and contact us if he had any further concerns. On July 17, 2014, we attempted to follow up with [redacted], but were unable to reach him to verify receipt of the refund. As of the date of our letter, we show the check has not been cashed.We sincerely apologize for the difficulty this matter caused [redacted]. In an effort to fully resolve this matter, we would like to extend an offer to reimburse him for any unnecessary bank charges that may have resulted from the drafting of the July 11th payment, [redacted], or his bank, may fax confirmation of the fees directly to us at ###-###-####. We will review any documentation upon receipt and ensure he is refunded any fees related to the July 11th draft.I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension [redacted].SincerelyMaria S Assistant Vice President GEICO Casualty Company

Review: I was seeking life ins & contacted on line 2 companies. I am no longer in the market for it now, I purchased some through my credit union car loan.I keep on getting calls from the 2 I contacted on line. I called & emailed both to stop calling for I am no longer looking. One stops calling, but Life Quotes/ Geico calls 5 days a week every .45 minutes & leaves a 30 second blank message each time. Every night I come [redacted] & have to sift through all their blank messages. I called again & they gave me another number to call. I call that number ([redacted]) & they said they would put me on the no call list. But they still continued. I called both numbers again, emailed & contacted them through their website & told them to quit calling me. Yet, I still get 10-12 30 second blank messages a day.The number that shows on the caller ID is [redacted]. I have tried many times to call this number, but when you do, all you get is a voice message saying "good bye". Several times I have been able to answer them when they call (I work nights & sleep days) so I can tell them to stop calling, but when you answer, there is no one there! like it is a computer that calls me every 45 minutes that doesn't respond when you pick up.All I want is them to know to stop calling, I am no longer interested in life ins.I sleep days & had to turn my phone off in the bedroom. & spend 5-10 minutes every day sifting through all the long/blank messages.Very frustrating, to say the least.Desired Settlement: DesiredSettlementID: Other (requires explanation)

All I want is them to know to stop calling, I am no longer interested in life ins.

Business

Response:

December 23, 2013

Dear **. [redacted]:

Thank you for your December 23, 2013 letter to [redacted] regarding [redacted]'s complaint. **. [redacted] asked that I respond on his behalf.

After receiving **. [redacted] s complaint, I contacted our affiliate company, Life Quotes, and was advised that **. [redacted]s name and phone number were removed from their records on the same date he filed his complaint, December 19,2013. I spoke with manager [redacted] and she invited **. [redacted] to call her directly at ###-###-####, extension [redacted]. if he has any further concerns or problems regarding this matter. She also advised she would look into the obvious phone problem regarding the phone number ###-###-####.

I hope this information has been helpful. If you require any further assistance regarding **. [redacted]’s complaint, feel free to contact me.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 12/2011 [redacted] Body Shop repaired the back panel of my 2005 [redacted]. They told me at the time I brought the truck into the shop the damage was due to a [redacted] defect and that they had repaired many of those back panels on [redacted]'s behalf. The repair was set up through my insurance company Geico. Geico has something called an Auto Repair Xpress Service, meaning if you have you vehicle repaired through this service the repair will be covered through the life time ownership of the vehicle. Well, the crack in the back panel happened again last month and [redacted] Body Shop refuses to repair the panel stating it's not their fault it is a [redacted] defect. Well, they knew it was a [redacted] defect the first time but they made the repairs and put a GUARANTEED WARRENTY on the repairs. This is unethical business practices and [redacted] Body Shop should lose their accreditation with the Revdex.com. [redacted] Body Shop was contracted through Geico in order to repair my vehicle and Geico is not demanding [redacted] Body Shop to repair my truck. I am Geico's client and they are suppose to be protecting my interest, which they are not. Geico is allowing [redacted] Body Shop to default on their warranty. This is also, an unethical business practice on Geico's part. Why would anyone use one of their contracted body shops if they cannot enforce the warranty?????Desired Settlement: I WANT MY BACK PANEL FIXED !!!!

Business

Response:

July 29, 2014

Review: Geico debited my bank account for twice the amount authorized.

My bank [redacted] notified me via bank alerts that Geico attempted to debit my bank account for twice the authorized amount. I contacted Geico on Friday, September 20th and was told that the error was completely their fault. I was told that Geico would correct the mistake on Monday. On Monday, I called again and was told that the correction would take up to five business days to correct. Geico made no effort to accomodate me for the inconvenience which resulted in financial charges to my bank account.Desired Settlement: I am seeking a full refund of the charges to my account in addition to that. Geico should pay for the overdraft fees I incurred as a direct result of their negligence. It is my opinion that Geico made no effort to expeditiously resolve my complaint. Further more, they made no true effort to refund a banking error that resulted in negative fees to me. I want Geico to pay for the damage they've done to me financially.

Business

Response:

October 7, 2013

Review: My Daughter Got Her Drivers Permit. I Requested An Insurance Quote Just To See What It Would Cost To Add Her To My Policy. Instead Of A Quote They Billed Me Double, Literally. Claiming They Were Legally Obligated To Add Her To The Policy. Their Reasons Being - If She's 15 They Have To Add Her - Living In The Same House Hold They Have To Add Her - Has Her Permit Or License They Have To Add Her. The Only Way To Remove Her From My Policy Was To Either Prove She Lived Somewhere Else, Or Prove She Had Other Drivers Insurance. Problem With That Is I Couldn't Even Get Her Other Insurance Until She Acquired Her Drivers License, Having Only A Permit. I Cancelled My Geico Policy With About A Week Left On My Policy. I Signed Up With A Different Lender. Geico Now And Still Wants Me To Pay The Difference For When My Daughter Was Added To The Policy. It See** That By Their Standards If I Had 10 People In The House And They Were All At Least 15 Years Old I'd Be Forced To Pay 5000 A Month. In My Case It's 3 But Still The Point Is Valid. Also, I Was Able To Cancel My Policy Without Proof Of Having Bought Other Insurance, But Was Not Able To Remove Someone Without Having Ever Signed Them Up. Doesn't Seem Like An Honest Practice.Desired Settlement: DesiredSettlementID: Not applicable

They Say I Still Owe 49.79 From The Time My Daughter Was On The Policy. At This Point It's The Principal. I Was With Them For About 5 Years, Always On Time With Payment. I Feel I'm Being Scammed And Should Not Be Forced To Pay. I Am Now Receiving Letters From A Bill Collector Giving Me 30 Days "Or Else" To Pay. I Thought To Contact The Revdex.com In Hopes Of Finding Out The Proper Way To Handle This.

Business

Response:

January 24, 2014

Review: My [redacted] 2011 was declared as total loss after an accident. I filed for claim on 06/24/2014. I have full collision with $ 250.00 deductible. To replace the vehicle, I researched on the internet , I have to pay $ 14998.00 plus TTL. I had just replaced tires totaling $ 345.00. I had state registration renewed upto 12/2014.My auto is financed @ 1.99% APR and I still owe more than $ 13000.00. Last payment is due on 07/16/2019. Used car are generally financed @6.00% APR. I will incur additional cost of $ 1300.00 as additional finance charges. This adds to $ 17645.00The insurance company is offering $ 12450.00 plus tax $ 778.13 + Title $33.00. This adds upto $ 13261.13.Desired Settlement: The Insurance company should offer replacement value, not trade-off or selling price for my vehicle. $14998.00I should get the refund I paid for new tires.$345.00I should be paid Tax+ Title + License. $937 + $33 + $32I should be paid additional finance charges $1300.00Total it adds upto $17645.00

Business

Response:

July 21, 2014

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: June 24, 2014

COMPANY: GEICO Advantage Insurance Company

Dear Sir or Maddam:

Review: January 10, 2014, I moved out of [redacted]'s residence and no longer needed insurance due to not having a vehicle. I called Geico to take my name off of his policy, which resulted in Geico telling me I could not be removed due to a prior violation on my license from 2011. After paying [redacted] for three-four months of insurance, which was not needed, due to me not driving a vehicle, I called Geico to remove myself from his policy and Geico said it was not allowed. When I was first put on [redacted]'s insurance policy, Geico never notified either of us that it would be difficult to remove myself from the policy or that I would have to get my own policy to be removed from the other one. I asked Geico to provide me with a quote so I could get my own policy and they were able to provide me with one. I asked to start my own policy and they took me off of [redacted]'s. I specifically asked the customer service agent, "I will not be placed back on my friend's policy if I choose to not continue insurance with you," and the agent assured me I would not be placed back on [redacted]'s policy. The agent also told me that I could get my own policy and cancel it at any time that I wanted. I called the next day to cancel my policy with Geico because I received a quote from another insurance company for lower monthly payments. Now, as of 6/1, I was notified by [redacted]hat I was placed back onto his insurance. Geico did not notify myself or [redacted] of this adjustment on the policy. The only reason [redacted] noticed I was placed back onto his policy is because his premium went up $447.

I called Geico on 6/1 and spoke with customer service agent, Patrick Donovan, he told me information about my violation that was confidential and is considered information that should have not been disclosed during the telephone conversation. The information is privileged to the policy holder and could only be disclosed to [redacted], but the customer service agent directly told me my DUI was keeping me on the account. He stated that from here on out, nothing could be done about removing myself from my friend's policy.

My complaint is that Geico made unauthorized changes to the insurance policy, they failed to honor an agreement, the failed to provide a promised guarantee, and disclosed confidential information as well as withholding information by not telling myself that it would be difficult to remove myself from a policy. Patrick Donovan, also said that Geico specifically withheld information from me because if they told me upfront about the difficulties of being removed from the policy than customers would not sign up for Geico.

I do not know the exact dates and times that I have complained to the company about this but I have made multiple calls and complains with the company. I do know that all phone calls were recorded for customer satisfaction and can be pulled for this complaint.Desired Settlement: I do not want to pay for insurance when I am not driving a vehicle or even have a vehicle in general. I would like a refund to [redacted]'s account for the month of June and if possible I would also like from January to April refunded as well seeing as I was not driving a vehicle or living at [redacted]'s residence. I would also like to be removed from any and all policies with Geico, seeing as to date I still do not have a vehicle and do not drive.

Business

Response:

June 16, 2014Dear **. [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In **. [redacted]’s correspondence to your organization he expresses concern regarding GEICO’s refusal to remove him from a “friend’s” automobile policy.It is GEICO’s position that all proper procedures have been followed in the handling of the policy in question. Unfortunatly, **. [redacted] is not named insured on the policy in question and a response including specific underwriting reasoning for GEICO’s decision would be out of compliance with privacy laws. Any further response from GEICO would require written permission from our named insured. Thank you for taking our position into consideration. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Review: I was involved in a car incident on Feb. 25th. it is now march 12th & I have not been contacted by the investigator. He is rude,& doesnt return calls

I have been trying to contact the adjuster who continuously fails to respond. I have been given the run around by different members of the geico team and would like this resolved. my car accident is under investigation right now for more that two weeks!!! I must get to the bottom of this right away or I will take my business elsewhere!!!Desired Settlement: I want geico to pay for the damages to my car!! I have been a paying customer for 31/2 years now. everything is fine and good until I call with a claim and then they dont pay!

Business

Response:

Please see the attached response.

Review: My husband and I have been with Geico for at least the last 12 years. During that time, we have never had any accidents whatsoever. This past winter, we did have a minor accident with one of our vehicles during a severe ice storm, in which one of our vehicles slid on some ice while going out of the uphill driveway at my parent's house, causing us to hit a tree on the driver's side. Before I filed this claim, I made absolutely certain that this would not effect our insurance rates going forward and I was assured that we would be covered 100% by their "accident forgiveness" program, which would prevent our auto insurance rates from going up. Fast forward to this week, we received our bill for the renewal of our policy and it has literally doubled! Previously, we were only paying right around $70 a month and the bill that we just received this week shows that our next payment due on June 3rd is $228.31 and then $147.37 after that. That is TWICE what we have been paying and I was ASSURED back in December or January when we filed the claim for the accident that OUR RATES WOULD NOT GO UP because we were covered under the accident forgiveness program. I honestly would never have filed the claim had I known that our rates would literally double as a result of this, which I told the representative I was speaking to when reporting the accident, and she once again assured me that I had no reason to worry about our rates going up as a result of this minor accident. I emailed Geico's customer service this week as soon as we received our bill and I was told that because they paid out over $1000 for this claim that we would not be eligible for the accident forgiveness program, which is NOT what I was told when I filed the claim. Secondly, they paid out JUST BARELY over $1000. I think it was around $1030. I am absolutely livid that I was lied to to led to believe that our rates would not go up and I was assured more than once that we would be covered by accident forgiveness. I literally told the customer service rep that I was not going to file the claim if it would cause our rates to spike, and she reassured me once again that I had nothing to worry about. As I said, my husband and I have been with Geico for well over a decade and have had perfect driving records with no accidents until this minor one this winter and we should NOT be treated this way.Desired Settlement: Because we were guaranteed the accident forgiveness protection when we filed this claim, our rates need to be put back to what they were, which was approximately $70 a month. If this is not done, we will be leaving Geico. We have already gotten several quotes from other auto insurance companies and they are all significantly cheaper than what Geico is now trying to charge us.

Business

Response:

May 29, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization she expresses concern that GEICO did not honor the “accident forgiveness” on her policy. She has asked that the policy be adjusted to reflect this policy benefit.GEICO’s records show that the policy in question was eligible for the accident forgiveness based upon the tenure given to the consumer from prior GEICO policies named by other GEICO policy numbers. The policy tenure of the policy in question reads as ten years (accident forgiveness requires 5 years tenure) but the true physical tenure is only since November 24, 2013. The policy benefit will be added and the premium will be adjusted accordingly.It is GEICO’s position that all proper procedures have been followed in the handling of the policy in question. The policy benefit will be added to the policy and premiums will be adjusted as requested in [redacted]’s correspondence. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I just logged into my account and my June and July payments are still almost $200, so those need to be fixed as well. The payments after that I see have been fixed as those are only $89, but not those two. Please correct these ASAP.Regards,[redacted]

Review: GEICO failed to properly notify me that my policy was at risk of cancellation. Specifically, I was not notified until 12/10/13 that my policy was cancelled on 12/5/13. When I contacted GEICO to inquire about the issue, I was informed that they would reissue the SAME policy but at a MUCH HIGHER rate, and then proceeded to charge me for the back dates. I told them that I had not received ANY postal, phone or email correspondence prior to the email received on 12/10 and I was informed that "we don't call people because they get mad, and we wait to send the email 3-4 days after the policy has cancelled".Desired Settlement: I would like my old policy reinstated at the old (less expensive) rate and a refund for the premium I was forced to pay to reissue the same policy and I want the cancellation deleted from my records.

Business

Response:

December 13, 2013

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

**. [redacted]'s GEICO auto policy renewed effective August 4, 2013 and a schedule of payments was mailed with the renewal documents (copies enclosed).

A monthly invoice was mailed to **, [redacted] on September 25, 2013 in the amount of $82.30 to be due on October 9, 2013. A Notice of Cancellation for Nonpayment of Premium was mailed on October 21s 2013 indicating the policy would cancel at 12:01 a.m. on November 5,2013 if payment was not received (copy enclosed).

**. [redacted] is on the monthly installment plan and is therefore to be paid one month in advance. We mailed a second Notice of Cancellation for Nonpayment of Premium on November 19, 2013 in the amount of S82.30 indicating if payment was not received the policy would cancel at 12:01 a.m. on December 5, 2013 (copy enclosed). Payment was not received and the policy cancelled.

**. [redacted] contacted the Customer Service Department on December 10, 2013 to restart the policy. We offered **. [redacted] a GEICO policy effective December 11,2013 and she accepted the policy premium and made the appropriate down-payment to reissue the policy (copy enclosed).

**. [redacted]’s policy incurred a lapse of coverage. This factor is taken into consideration when the policy is reissued. A rate was developed and offered to **. [redacted] and the premium offered was more than her previous premium.

If you need additional information please contact Jerry Moreland by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Review: We bought car insurance with GEICO. We were told we had both comprehensive and collision insurance on both of our vehicles. We have not received a dec page to verify the coverages. Yesterday, 8/5/13, we were involved in an accident. When we called to report the claim we were told that we only had comprehensive coverage (no collision) and the car repairs would be our responsibility. We specifically asked the agent when we signed up for the policy that this would cover full coverage -- both comprehensive and collision. He said yes.Desired Settlement: We request that Geico pay to fix our car (minus the agreed upon deductible) and honor the contract as agreed to when the insurance was purchased.

Business

Response:

Please see the attached response.

Review: I paid my insurance on January 10, 2014. I was in a hurry when I paid it that I forgot to check to see if the right account information was used. I thought that my bill was taken care of. On January 17, 2014, I received an email stating that my insurance was cancelled for failure to pay my bill. When I called, I found out that the wrong account information was used. When I asked why didn't someone notify me before they just cancelled my insurance because I had the money and I forgot to change the information to the new account information. They stated that my bank would have sent me a notice of the returned funds. They also did not tell me that I would get a letter from the NC DMV stating that I was going to have to pay a fine. When I went to renew my tag, I found out that I had to pay $50 fine per car because Geico never informed me of returned "check" before cancelling my insurance. I really thing its bad business to not allow customers to correct a situation before cancelling the insurance. I admit that not double checking the information was my fault but most companies send you a letter informing you of the problem and let you correct before they cancel products. Geico did not. We have decided between that and other things, like premiums sky-rocketing after an accident when told they would not, has made us decide that it is time to switch to another insurance agency.Desired Settlement: I know its a long shot but I feel that since they didn't give me time to correct the situation before canceling our insurance, that they should credit me $100 in DMV fees. The insurance was out for a day, yet they sent information to the DMV that it was out for a week.

Business

Response:

August 11, 2014

Revdex.com

1411 K ST NW 10TH FLOOR

WASHINGTON DC 20005-3404

Regarding: [redacted]

Policy No: [redacted]

ID No: [redacted]

Dear [redacted]:

We received your letter regarding the cancellation of [redacted]’s auto policy on January 10, 2014.

[redacted]’s regular monthly installment was due on December 13, 2013. When her payment was not received, a cancellation notice was mailed on December 23, 2013. This cancellation notice informed [redacted] that if her payment was not received by January 10, 2014 the policy would cancel. Our records show that [redacted] made her payment through our automated phone system on January 10, 2014 to prevent the cancellation.

On January 15, 2014 we were alerted to the fact that [redacted]’s payment was presented on a closed account and was returned by her bank. Since this payment was initially made while on a cancellation notice, the cancellation notice was reinstated and the policy was cancelled for non- payment of premium effective January 10, 2014 as indicated on the cancellation notice. Notification of this cancellation was mailed to [redacted] on January 16, 2014.

[redacted]’s policy was reissued effective January 18, 2014 with a lapse in coverage. A review of the policy shows that all notifications were properly sent. We are unsure why [redacted] believes her accident had an impact on her premium. Our records show this loss was considered not at fault and [redacted] is still receiving the Five Year Good Driver discount. We regret we do not have a more favorable response for [redacted] at this time.

If you have additional questions regarding this matter, please contact Kim G[redacted], at ###-###-####, extension [redacted].

Sincerely,

Joseph * T[redacted]

Virginia Beach Regional Office

Government Employees Insurance Company

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They never sent a written letter, I received an email on January 17th, after I called to remake a payment. As for the accident in April, 2009, they did say that my husband was at fault and our monthly premiums went up to almost $100 per month because they paid off the car that was totaled. When I called to question it, that is what their customer reps had stated over the phone. I also sent them a cancelation email stating that we were cancelling our policy effective August 7, 2014 after I called them to notify them as such. I received an email yesterday (I will gladly forward the email), that my policy was cancelled due to NON-PAYMENT on August 9, 2014. I sent an email, cancelling the policy on August 7th, because that was when our new policy was coming into effect with someone else. They have now "backed" the cancellation to July 18th, as I found out when I called today, nor did they mention that I sent them an email on the 7th of August. In fact I called them at 7:37 am that day because I have kept the phone call on my log and the customer service rep told me that I needed to email them a written statement to please cancel my insurance and the date it was to be in effect. She also told me that the I could go online and get the email from the website, which I did. I am really sick of the the underhanded things Geico has done in the recent years. Each person tells another person something different. I know they state of NC has a copy of my insurance policy being in effect since August 5th because they had to send a S1 agreement. Now, we may get charged another fee DMV fee because they have "mysteriously" lost my email of cancellation of insurance. If that is not changed, I will be informing the NC Insurance Commission.

Regards,

Business

Response:

Review: This office has called me 5 days in a row about switching to GEICO.

I completed an online GEICO quote for car insurance on a general website. This [redacted] office then received my information to follow-up. They have called me every day (5 days in a row) since I completed the quote survey. They leave messages every time but still call me again the next day. I could understand 1 or 2 calls with messages left, but we are now up to five. Now it is just ridiculous. Clearly if I wanted their service I would call them back.Desired Settlement: Alter their business approach. One or two messages is adequate. A consumer will call them if they want their service. In addition, two messages would be plenty over the course of a week to follow-up. A daily phone call for a week from them is not needed.

Business

Response:

December 5, 2013

Dear [redacted],

We received your correspondence dated November 27, 2013, regarding the above noted Consumer. We attempted to contact [redacted] via telephone; however, we were unsuccessful.

Our local agents often follow up on online quotes within their area to offer assistance to our prospective customers. We agree that five telephone messages is more than necessary, and we regret the inconvenience this caused [redacted]. We discussed this concern with the manager of our local agent offices to address the concern with our agents. We also removed [redacted] from the office’s follow up list.

We trust this information is sufficient to allow you to close your file. Thank you for allowing us to respond. Please call [redacted], Sales Director, at ###-###-####, if you have any further questions.

Sincerely,

Review: I am thoroughly disgusted with the shady business practices of Geico. I cancelled my insurance through them and switched to [redacted], prior to March 30, 2014. I notified Geico on TWO separate occasions and on the second time that I called, since I had received an "Suspension warning" from MVA, to inquire as to why I had received that, since I already provided proof of insurance, they had NO RECORD of ever speaking to me or getting the "Proof of Insurance" with [redacted] that I had sent them. Then they had the NERVE to send me a bill, claiming that I owed them money for a lapse in insurance coverage!! So, I called and sent it yet again. I thought it was taken care of at this point. Wrong.

Imagine my surprise when I received yet another "Suspension Warning" in the mail, followed by a "Vehicle Suspension Notice" less than a week later in the mail, this week. I have been dealing with Geico on this issue since MARCH. It is now 5 months later and still has not been handled. I finally called [redacted] directly and had them send the proof of insurance directly to MVA and called MVA and they handled it, but told me that Geico had submitted a notice to them that I was uninsured. AFTER submitting my proof of insurance to them on TWO SEPARATE OCCASIONS.

Companies like this should NOT be allowed to practice auto insurance with such INEPT people working for them. Truly a disgrace, and I do hope the insurance company will be appropriately followed up with. A copy of this letter is also being sent to the Maryland Insurance Information.Desired Settlement: I feel that I am not only owed an apology, but also a partial refund of my last payment to Geico to compensate for the unnecessary and extensive amounts of time I have spent dealing with this issue, which was fully the fault of Geico.

Business

Response:

August 21, 2014Dear [redacted]:Thank you for your recent letter regarding [redacted] and [redacted]’ policy. **. N[redacted] asked that I respond on his behalf, and I welcome the opportunity.I apologize that **. and [redacted] had to contact us on more than one occasion regarding this matter. On June 9, 2014, we received proof of insurance showing that **. and [redacted]’ policy with their new company was effective March 30, 2014, and we adjusted the cancellation date on their policy with us to that date. At this time there is a $0.00 balance on the policy.In compliance with Maryland insurance law, we advised the Maryland Motor Vehicle Administration of this adjustment in cancellation date. If the Maryland Motor Vehicle Administration is sending **. and [redacted] notices of vehicle suspension, they will need to get their new insurance company to submit a FR-19 on their behalf. The phone number to the FR-19 department at the Maryland Motor Vehicle Administration is ###-###-####; the [redacted] may need to contact them for the appropriate case number before contacting their new insurance company for the FR-19, although this information should be on the written requests that they have received from the Maryland Motor Vehicle Administration.If they have any questions, they can contact our 24 hour customer service department at [redacted]).Sincerely,Carole CUnderwriting Supervisor GEICO

Review: On 11/14/13 I called Geico to see how much it would cost to insure my car. The woman I spoke to checked all my license information and everything and told me it would cost $2,800 for full coverage for the year to insure my car. She then told me that if I added another car my yearly premium would be cheaper. I added my wive's car to the policy, having to cancel a policy she had already paid for with a different insurance company, and she then told me the new premium would cost about $2,600. She checked my license information and my wive's as well. I paid the down payment of $225 and told me that my monthly payments would be about $240. On 11/21/2013 I log on to geico.com to check my policy and it shows that my yearly premium had gone up to almost double. The new amount I am now being charged is $4,857!!! This is ridiculous and unacceptable. They tricked me into getting this policy by quoting me a good price and then they go and double the price after I paid the down payment and everything. The woman never even said that the rate that she gave us could go up. I called customer service when I found out about this increase and all they said was that they had found some things on my wife and I's licenses and that is why it went up so much. This makes no sense since the lady who gave us the original quote had already looked at everything that was on our licenses. This is a very dishonest way to do business and they shouldn't make people pay a down payment and set up their policy without letting them know that that price is not 100% sure. Had the woman told us that the $2,600 premium might be higher I would not have paid the down payment for the premium and looked elsewhere for insurance.Desired Settlement: I think Geico should honor the original premium price of $2,600 that they gave me.

Business

Response:

November 30, 2013

Dear [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In [redacted]’s correspondence to your organization he expresses concern that GEICO increased his policy premium after making a down payment to bind the policy.

GEICO’s records show that [redacted] obtained a quote via telephone on November 14, 2013 at approximately 2:42 pm. It is GEICO’s procedure to ask the consumer if there are any accidents, violations, suspensions, etc. when quoting a policy premium. [redacted] advised the sales agent that he had only one not at fault accident on the combined driving history of himself and his spouse. It was documented by the sales counselor that the reports were down at tht time of sale; therefore there was no way to verify the driving related activity of the insureds. The policy was bound with a twelve month premium of $2,647.00 based upon the information provided on the telephone application.

The policy was reviewed on November 15, 2013 by GEICO’s Underwriting Department. It was discovered that there were six undisclosed driving violations and three suspensions. This caused a change in policy tier and surcharge points to be added to the policy. The new premium was $4857.00.

It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. GEICO maintains the right (per MA DOI regulation) to review policies for completeness and accuracy within the first ninety days of the new business and make adjustments accordingly. [redacted] misrepresented the driving history of the persons to be insured when he applied for coverage and the result ended in a higher premium. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,