Geico Corporation

Review: I am incredibly disappointed with my recent Geico experience! I am a small business owner and am purchasing a delivery truck for the cardboard boxes and recyclaboxes we sell to our customers. I called to obtain a quote for insurance on the truck today and was given a fantastic quote of $900.00 for a year, as I'm often pleased to find with Geico. After giving me the quote, and informing me of the payment structure, the customer service representative placed me on hold. After doing this several times he then informed me that they could not insure the vehicle because of my line of business and the wording on our website. I own a moving labor company. Our customers supply their own rental moving trucks such as [redacted], and our crews come out to load and unload that truck only. WE DO NOT SUPPLY ANY TRUCKS for moving as this is CLEARLY stated on our website, [redacted].com. I explained again that this truck is strictly for delivery of our boxes to customers, and I was assured that it didn't matter because our website uses the term "movers" even though it explicitly states that we are moving labor providers, and that it was a risk to insure us. I was forwarded to the CSR's supervisor who explained the same thing. Now, because my business is being grouped and discriminated against, I'm not being allowed the opportunity to purchase commercial auto insurance from Geico. Unfortunately, I will have to cancel my personal insurance and inform the local businesses and Chambers of commerce in the [redacted] area of Geico’s practices.Desired Settlement: I would like Geico to not discriminate against my business or categorize my company's practices in a way the prevents me from obtaining insurance. I would also like to be insured for the $900.00 a year rate I was quoted.

Business

Response:

April 16,2014To Whom It May Concern:This letter is in response to the customer complaint dated April 11, 2014 for [redacted], LLC. To address the specific concerns in the complaint we have completed a review of the GEICO Commercial Auto insurance quote.[redacted]’s complaint was regarding a commercial insurance rate quote that was completed but ultimately resulted in a rejection by the sales agent due to the nature of the business.After further review by the Commercial Underwriting department, there may be a product available to this customer pending further review. Our Commercial Underwriting department contacted [redacted] on April 15,2014 to obtain additional information. A message was left with a third party.Underwriting contacted [redacted] again on April 16, 2014. A second message was left with the third party. We may be able to proceed with the policy at the rate provided after confirmation of certain underwriting information. The price and eligibility is subject to change if additional information is provided.Should you have any additional questions or concerns, please contact my associate [redacted] at ###-###-#### during the hours of 9:00 a.m. and 5:30 p.m. Eastern Standard Time.?

Review: I recently was involved in an auto accident and we had the repaired ata Geico shop [redacted] claim ID [redacted] was my point of contact

and my car was both not fully repair other proble** happen to the car. I sent a detail fax to my clai** contact and she rerouted me to [redacted] in turn her had me returmn with my car.

I uploaded a letter stating the added damages with pictures and with the bill. I always take care of my car and just wanted it back to where it was prior to the accident. The repair seemed fine until I drove my car and the performace changed. There were also some strange behavior surrounding my both when I returned to pick it up after repair and its state then when I took it in for a test drive postrepair and the tech driving my car. I have more detail and am only seeking resolve. Today I spoke with [redacted]'s boss and to no avail. He stated because [redacted] no longer had parts that were repaired. I didnt know this was required I email the claim rep on the 10th of March and took car in on the 20th.

Im a GEICO customer and have been for at least 4 years.Desired Settlement: I took the car to [redacted] as requested work was done and I took time off in order to wait to have the car repair and mitigate loss of time from work. I even took piture.

The bill was paid in full .

Business

Response:

April 4, 2014

Review: I HAVE RECORDED CALLS AND EMAIL THREADS SAVED. I have paid a [redacted] Renter' Insurance policy through Geico renter's insurance (with whom the purchase was actually made) bill 3 times. I will try to keep this short.

I have a motorcycle policy through Geico and have paid my bill every month. I have auto-bill pay set up through Geico. I thought when I set up the renter's policy, that the credit card already listed for my motorcycle policy and on auto-pay would work for the additional policy. I set up the renter's policy (chase account statement) 07/12/2013 Debit Card Transaction [redacted] PERSONAL IN ###-###-#### CT 07/11 $59.25. I missed payments that I never knew about until I checked my bank statement and the payments were not taken out. I called [redacted], and as this was an account serviced through Geico, I was told I needed to contact Geico, not [redacted], directly. I called Geico, and explain the mix up and that I have never missed my nearly $300 monthly motorcycle payment every month. I told the woman [redacted], who is actually from Geico,with a [redacted] email- [redacted]. I said that I would pay all of my past due, but not any late fees. After discussing it further, and with other Geico representatives on the phone, I gave up trying to avoid the late fee, and paid up to that date. I cancelled my policy on that date- 11/18. Again, I had made sure to pay in full the total amount due until that policy date.

I have an email from [redacted] on 11/18 with a bill attached, confirming that I paid up. I thought that this was over- I was wrong. [redacted] failed to shut my account and "note it in their system" 11/19/2013 (Chase account statement) Debit Card Transaction [redacted] PERSONAL IN ###-###-#### CT 11/18 $45.86. I then received 2 letters (11/20 & 11/21) with new bills and new charges, new late fees for failure to pay. My account was never closed. I have emails from 12/19 and 12/20 from [redacted], closing my account and bringing the balance to $0. Also the original 12/2 email closing my account and bringing the balance $0. I have tried to contact them and get this settled as I have a written statement from Geico representatives that I do not owe them money, as well as my recorded conversation saying that I paid in full. They refused to acknowledge this fact and continue to charge me additional late fees, even going so far as to charge me $6 or $8 each time they send me a letter saying I owe them additional money. Every time I email back, the only thing [redacted] will reply now is "If you have further questions regarding your policy please contact ###-###-####" and "M. [redacted],

I understand your concern, this is a call center we do not communicate through email. If you have any other concerns or questions please call us at [redacted] and anyone would be able to assist you"

even though she was the one I spoke to and have on recording that the account is closed and balance $0. Also the same person that sent me my bill and communicates through email. I just got another bill from them today.

I am not sure how the bill is now, they also say that every time they do not receive the bill returned, that I got the bill and that I have to pay it. I am able to provide the FTC with both the original recorded conversation cancelling my account and paying in full, as well as the emails saying the same and all additional email interactions. I am afraid this is ruining my credit.Desired Settlement: I need them to abide by there previous emails and calls and make my account $0 balance. They also need to provide me proof that they have reported to ALL the credit bureaus that the account was never late

Business

Response:

March 25, 2014Dear [redacted]:I am writing to you in response to **. [redacted]’s concerns outlined in your March 20, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier.**. [redacted]s policy was sold effective July 12, 2014. **. [redacted] made an initial down payment of $59.25. The policy was set on a payment plan and the additional bills were mailed to **. [redacted].After the policy cancelled for nonpayment, **. [redacted] contacted GIAI and paid the overdue premium to reinstate the policy coverage. At this point **. [redacted] refused to pay the billing and late fees. This refusal to pay the appropriate fees resulted in a balance being left on the account.The policy was cancelled per **. [redacted]s request on November 18, 2013. The balance as of that date was $16.89, $4.89 in earned premium and $12 in fees. This balance was billed to **. [redacted].Due to the low outstanding balance, [redacted] has decided not to peruse recovering the fund by Collections method. **. [redacted] has been released of the responsibility paying the $16.89.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

Consumer

Response:

Review: [redacted]

Review: After an accident I had with the other party I called Geico to open a claim for reimbursement. It took Geico almost a month to investigate the case and close it with a dissatisfying service and prolonged wait on reimbursement. All of which my vehicle was damaged and has been unsuitable for transportation use to and from school/work. Geico assured me that I can get a rental vehicle from the beginning of the investigation and it would be all set for me and they would pay for it but upon arriving at the car rental place; apparently geico changed there mind and said they would rather complete the investigation before giving me an rental leaving me vehicle-less. Geico has also lied to me about contacting their policy holder about the accident saying that their policy holder never contacted them about the accident and they never got in touch with him but at the end of the investigation they said they did get in contact with policy holder and recorded his statement from the beginning of the investigation. But the policy holder never sent in the police report and geico said in order to continue the investigation I would have to send in the police report and I would have to pay out of my own pocket to buy the police report and send it in when they could have asked their policy holder to do so. Geico had also delayed the appraiser to come and appraise my vehicle since I had to call them repeatedly to ask them when the appraiser would come in and finally within 2 weeks of the investigation they finally sent an appraiser who said gecio told him to with hold the check because they were still investigating the claim. There was also a time during the investigation when geico made a call to one of family members while we were already talking with one of the representatives and asked him if he would accept 75% of the liability of their policy holder would be OK then when the family member asked who the representative was they quickly hung up and the representative whom I was already talking to then said they would not accept liability at all. but the investigation was still open the next day and they claimed that I had already accepted their deal of the 75%. They also neglected to pay any attention to the police report instead they went by "apparently" what their policy holder told them and by what one of the two witnesses told them. when they never even established contact with the other witness. Upon this whole investigation geico never called me at least once but I had to keep calling them and the end of the investigation came to a complete and abrupt halt with very rude representatives who refused to listen to me and rather try to raise their voice at me.Desired Settlement: a reopening of the investigation with them actually looking at the claim instead of making up some liability because they don't feel like doing their job and an apology for all the lies they told me plus the denial of promises.

Business

Response:

March 19, 2014

Thank you for your letter of March 8,2014, regarding **. [redacted]’s claim.

In our desire to be fair in our decision, we are guided by all the information available to us, including reports from our insured, **. [redacted], and witnesses acquainted with the facts. Based on the information which we have about this accident, we believe this case involved comparative negligence by both parties. According to the witness, [redacted], our policyholder was traveling in the right lane heading eastbound on [redacted] was in the left lane traveling behind our insured and observed our insured put on his blinker and initiate a lane change. **. [redacted] stated that vehicle being driven by our insured was in the left lane and his trailer was in the process of completing the lane change when the accident occurred. He observed **. [redacted] pass our insured’s vehicle on the right and put on his blinker as our policyholder was in the process of executing the lane change. He stated he observed **. [redacted] speed up as he entered the left lane when the accident occurred. He stated **. [redacted] began blowing his horn at our insured. Both the witness and our insured state that **. [redacted] was attempting to go around our insured during the execution of his lane change.

According to **. [redacted], he was established in the left lane for 30-45 second when our insured attempted to change lanes into him. This is not supported by the witness statement. The police report ticketed our insured; however, our insured has indicated that he will be disputing the charge.

We advised **. [redacted] on February 27, 2014 of our decision of comparative negligence. Earlier that day, we advised [redacted] that we could not authorize the rental at that time. I have attached a copy of the police report for your review which indicates there is only one witness to this loss. If **. [redacted] has additional facts to support his position, we will take those into consideration.

If you have any questions, please feel free to contact [redacted], Liability Director, at ###-###-####, extension [redacted].

Very truly yours,

Review: This company has not provide customer services as they advertise they would.

To Whom It May Concern:

On the early morning of June 22, I was a victim of vandalism. My cars window was broken out, the seats lacerated, there was damage to the console, the doors interior, the exterior of the paint and the driver’s window (point of access) was knocked out by about a 3lb rock. I contacted the local police department to inform them of the break in, as they could not take my call at the time, or my report. They then informed me to go to the station during business hours to file the claim. This was impossible. I then contacted Geico to file a claim and the representative informed me that at the moment they could not take claims for my area unless I filed a police report. I explained to her the officials here would not allow me to do so and that I needed to get this done. Our call was disconnected somehow, so I called again and was connected with more pleasant human. The claim was taken and I even received my time of pick up for the vehicle to be towed and etc. I didn’t hear from my adjuster until Tuesday morning and he introduced himself as a fill-in for the [redacted] area. He told me that he was with my car and he pointed out the damage. I explain to him that there was other damage to the vehicle that he did not notice. I also asked him if it was okay to go to view the vehicle. He said of course. When I arrived I asked the mechanic what was he fixing and how long would it take. After he told me, I had to tell him that I spoke to Ryan W[redacted] and informed by phone some damage that he did not mention. It was obvious to me at that point that Ryan’s communication skills were nothing more than less of intermediate. The mechanic said that he would contact Ryan to go over these things and when the mechanic called me back he said that Ryan believed that was prior damage and that he would approve it anyway. This made me feel so uncomfortable. I called Ryan on July 6th to check the status of my vehicle and he did not answer, nor did he return my call. I then called the customer service line a week later and they gave me his manager’s information. Ryan then contacted me to inform me that the fix was progressing and the car should be ready soon. I was contacted by the rental company to make payments to the vehicle, because my insurance would no longer pay for this. I immediately contacted Ryan and again no answer from him nor his manager. Finally, Ryan answers after receiving a call from an agent of Geico and informs me that he is sorry for the delay, Geico will take care of the rental one way or another, and that my car should be ready for me that following Friday. Friday, the mechanic calls to inform that they just received the okay to order my seats to the car and that also they had the worker that was initially dealing with my vehicle walk out on them so, they had to have someone replace him. He told me that it would take at least 2 additional weeks to get the job done and that he would get in contact with me. Two weeks later no car finished and the rental company is harassing me to return their vehicle. They threatened to call the cops and inform them that the vehicle was stolen. I immediately contact geico, but of course Ryan does not return my call. An agent contacted Ryan the night of contact and informed him of the threats from the rental agency and also sent me a copy of the email sent. Ryan has to this day not contacted me and my vehicle has been ready since July 29. I am receiving all of this grief from enterprise as well paying for the rental. I am just so disappointed with Geico and expected the best from them. I have had Geico for years and received superb service from them. I am writing to ask that Geico waive/ pay the deductible charge and the rental charges that were incurred due to Ryan W[redacted] and his manager not properly handling my claim and also the company’s loss of the employee handling the fixes on my vehicle; not to mention Ryan told me that I would be able to recover the loss of items stolen from my vehicle, as that was false thus far. To this day I still do not have my vehicle or heard from Ryan. This experience with Geico has been so awful and unpleasant. This has been so unfair and I think that I have decided its time to switch insurance companies. I look forward to hearing from someone promptly.Desired Settlement: I would like the Geico to waive the deductible and compensate me the rental that I am now paying for.

Business

Response:

August 21, 2014Dear [redacted]We have received your letter requesting assistance on behalf of [redacted], I welcome the opportunity to respond to his concerns.[redacted] contacted us on June 22, 2014 to report his 2006 [redacted] had been vandalized. He elected to retain the services of a local [redacted] collision repair facility, [redacted] Collision to perform the necessary repairs. We inspected [redacted]’s vehicle the following day and secured an agreed cost of repairs for $4009.90 with [redacted] Collision.On July 4, 2014, [redacted] contacted us to inform us he had observed additional damage not included in our agreed cost of repairs when he was inspecting his [redacted] at his repair facility. We reviewed his concerns regarding the center console and rear seat and authorized his repair facility repair those items. The revised agreed cost of repairs increased to $5,698.97.[redacted] contacted on us July 22, 2014 as he was concerned the repairs were not fully completed and his rental limits were exhausted, Our adjuster explained we would follow up with [redacted] Collision in an effort to secure their assistance since we would be unable afford rental coverage beyond [redacted]’s policy limits. We were unable to secure their immediate commitment to affording rental coverage despite their agreement that repairs had not been completed in a timely manner. After our adjuster’s attempts to obtain [redacted]’s management to afford additional rental coverage, Auto Damage supervisor, Ed P[redacted] contacted the shop. Mr. P[redacted] secured a commitment from [redacted] Collision on August 15, 2014 to afford coverage for the additional $500.98 in rental expenses. We contacted [redacted] to explain we had reached a resolution with the shop and he was pleased with the outcome.I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, James T[redacted], at 1-[redacted].Sincerely,Joe NAssistant Vice President GEICO Casualty Compan

Review: Geico would not let me cancel my auto insurance policy.Desired Settlement: I wish to be compensated at a rate of one dollar per minute I spent attempting to cancel my auto insurance policy. As of this writing, the refund amount I desire is $60.00.

Business

Response:

August 5, 2014

Revdex.com of Metro

Washington DC & Eastern Pennsylvania

1411 K St NW, 10th floor

Washington DC 20005-3404

VIA FACSIMILE: ###-###-####

RE: [redacted]

Insured: [redacted]

Policy Number: [redacted]

NAIC: [redacted]- GEICO Indemnity

Dear [redacted]:

Thank you for your recent inquiry dated July 24, 2014. I welcome the opportunity to discuss **. [redacted]’s request to be reimbursed for the time involved in cancelling his automobile insurance policy.

GEICO is not responsible for reimbursing **. [redacted] for the time it took to cancel his automobile insurance policy.

In review of our records, **. [redacted] contacted our office July 24, 2014 at 9:18am requesting to cancel his policy effective July 22, 2014. Our agent attempted to determine the reason for the cancellation. **. [redacted] refused and advised to cancel the policy immediately. The policy was cancelled effective July 25, 2014 at 12:01am. **. [redacted] was issued a refund on July 25, 2014 in the amount of $27.16.

I hope this information will assist you in resolving this matter. If additional information is required, please contact Terry B[redacted] at ###-###-#### or via email at [redacted].

Sincerely,

John *. L[redacted]

AVP Underwriting

cc: file

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Geico neglected to divulge in their response that I had called earlier, July 24th, 2014 at 07:52 AM EST and informed the representative that I wished to cancel my policy. Geico also neglected to divulge that I was placed on hold (indefinitely) after refusing to provide a reason for cancellation. I waited on hold for 1 hour and 25 minutes. The excessive hold time is indicative of shady business practices that attempt to harass customers into 'giving up' on cancelling their policies, or at least make it extremely difficult. This is the time for which I wish to be compensated.

Review: Our car was totaled, geico was asked to adjust the price and provided documentation of new tires. The adjuster promised an answer by friday. On friday after no one had called I called Geico to talk to a supervisor about the issues, the supervisor was given no information about the adjustment. He informed me then that he would make no adjustment.

I worked 8 hours extra that week to take Friday off to sign the paperwork. Because I am in the military and do not get extra pay for time spent, that time is lost.

POC:

[redacted] (no last givin)

[redacted]Desired Settlement: I handwritten apology from Geico and repayment of my time

E-5 base pay per hr based on 2707monthly base pay and 40 hr work week.

16.91 x 8 = 135.35

Consumer

Response:

Geico insurance is the company with whom I had my car insurance.

Review: Had insurance with this company. They wanted to raise the premiums, so I cancelled. Everything was paid prior to cancellation. They sent a bill two months later with unexplained charges. Called and emailed got different answers from each.Desired Settlement: Remove charges from account.

Business

Response:

June 5, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to his concerns.On January 1, 2014, **. [redacted] purchased a GEICO Casualty Company policy at geico.com without the assistance of an agent with an effective date of January 2, 2014. In the online application process we ask applicants to declare any suspensions or DUI convictions in the last ten years, and verify whether they have experienced any theft or vandalism claims, accidents, or other convictions within the last five years. In his application, **. [redacted] declared a conviction on July 12, 2008 for Driving After Rescinded License and a suspension on December 18, 2007 for Driving Under the Influence.**. [redacted] also elected to pay his premium in monthly installments using our Recurring Card Payments (RCP) automatic payment program. When a policy is enrolled in RCP, payments are automatically extracted from our customers credit card on a specified due date and updated RCP schedules are sent after premium endorsements. In this case, **. [redacted]s payments were set-up to be drafted on the second day of each month.On February 1, 2014, we completed an underwriting review of **. [redacted]s new policy and discovered two undeclared convictions after obtaining his Motor Vehicle Report. Both convictions occurred on December 14, 2012, one for Failure to Obey a Traffic Device and the other for Operating a Car without a Valid Drivers License. Accurately rating for the addition of this new activity generated a prorated increase of 226.83 in his six-month premium. We contacted **. [redacted] that day to explain this increase in premium and the following day an updated RCP schedule was sent to ensure he was aware of the upcoming RCP amounts.After his March 2, 2014 payment of $195.91 had been drafted, **. [redacted] telephoned us on March 2, 2014 to request the cancellation of his policy. His policy was cancelled as of March 3, 2014 and a refund check in the amount of $116.59 was mailed to him. However, on April 2, 2014 our Accounts Receivable department received a request from **. [redacted]s credit card company disputing his March 2, 2014 payment and we contacted **. [redacted]. He explained he had received our refund but did not cash it as he had disputed his March 2nd payment with his bank. Our Accounts Receivable agent explained that by placing a stop pay on this payment and adding those funds back to his policy balance; we would be billing him $79.32.**. [redacted] then contacted us via our website on May 20, 2014 to question his policy balance and this bill. Our Internet team explained that since his policy premium was adjusted, his January down payment and February payment did not cover the full first two months of coverage which resulted in the bill. This is also evidenced by the refund sent in the amount of $116.59, rather the full 195.91 paid on March 2, 2014.We apologize for any confusion; however, we are unable to adjust the billing for **. [redacted] policy. Our records show that the $79.32 balance was paid on June 2, 2014.For your review, we have enclosed a statement of account for **. [redacted]s policy.I hope this information is helpful in resolving **. [redacted]s concerns, but if you have any additional questions, please contact my associate, Jason Ray, at ###-###-####, extension [redacted].

Review: I have been a customer with Geico Insurance Company for about 10 years, today I was lied to by [redacted]. I called after receiving and email due to a change in a driver

in my home.

Well after approximately 40 minutes, [redacted] lied to me by adding my son to my Insurance Policy, Now this can't be proper protocol due to I am the parent and I get to decide what Insurance I was going to get for my son, I told [redacted] I needed a quote and I would make a decision by 5 PM today, the conversation was recorded.

Let me tell you if this is the way the law works great, but [redacted] NEVER EVER stated underwriting and Florida Law to me, if he would have NOT lied to me for 40 minutes, maybe this would have had a better out come. Something needs to be changed with an insurance company saying one thing and then POOF now your policy just changed without any consent on my part. I spoke to and CUSSED several supervisors out, not one of them would listen to me the parent. I get to decide what Insurance carrier I will go with, not have [redacted] go on for 40 minutes yessing me to death and then just adding my son to my policy, my son does not even have a car.Desired Settlement: Have the Geico Insurance company tell a customer the moment the call is taken to tell the whole truth and nothing but the truth.

If [redacted] would have done this, maybe we would not have a problem, I want a written letter of apology.

Business

Response:

June 5, 2014Dear [redacted],We received your correspondence dated May 31, 2014, regarding the abovenoted complaint. We have not included any personal identifying information in our response as you requested.Our policy is a family automobile policy that provides coverage for resident relatives, and we therefore consider family members in our underwriting and rating process. On April 30, 2014, we received a notice that a 16-year-old who lived in our Insureds household obtained a drivers license. We sent our Insured an e-mail and a letter, asking her to provide us with more information on the youthful driver.On May 1, 2014, our Insured called us and confirmed her 16-year-old son lived at her residence, and had an active drivers license. We added her son to the policy effective May 2, 2014. We informed our Insured that we could remove her son from the policy if she obtained other insurance for him.Our records do not reflect that we were untruthful with our Insured during the process of adding her son to her policy. Her new policy premium is correct, given the presence of her licensed 16year-old son. On June 2, 2014, we informed our Insured of our position.We trust this information is sufficient to allow you to close your file. Please call Jaime Bryant, Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Review: On July 15, 2013 my son had an accident which resulted in making a claim against his insurance with Geico. It took 3 days to hear from a claim representative after the initial accident reporting. On July 19, 2013 we finally talked with the Claims Representative [redacted] on July 18, 2013. She informed us that the claim would be paid and that we would be hearing from the claims adjuster by the end of the business day[July 18, 2013}. By Friday July 19, 2013 at 11:00am I still had not received a phone call from the adjsuter [[redacted]} I called and left a message asking when he would be in the area to look at the vehicle and to please call me back with a day and time. His voicemail said that he would return my call within one hour. At 4:00PM to Friday July 19, 2013 I still had not heard from him. I called again. He answered and said the he had just got back in the cell service area. He told me that he was not usually in the [redacted] area but would be there on Wednesday July 24, 2013 and could look at the vehicle at 2PM. I asked him to call me and let me know before he went to reveiw the vehicle so that I could be present. On Tuesday July 23, 2013 we had the vehicle moved to the repair shop in which it would be fixed because **. [redacted] had said that if there was more damage then what he estimated that the repair shop that we chose would have to have **. [redacted] come back and reestimate. We felt we were eliminating this step in hopes of a quicker turn around time by having it at the repair shop so that **. [redacted] and the repair shop could confer on the damage. We tried Tuesday evening to reach **. [redacted] to let him know that the vehicle had been moved to the repair shop. He didn't answer and his voicemail then said NOT to leave a message on this phone. I tried to call 3 more times on Wednesday July 24, 2013 the day he was supposed to come and estimate the vehicle. I kept getting Geico dispatch. I gave them the new location of the vehicle and the phone number of the repair shop. They assured me each time I called that **. [redacted] was aware of the new location. By 1:30 Pm on Wednesday July 24, 2013 I had not received a phone call from **. [redacted] letting meknow that he was on his way. I called his number again and again received geico dispatch and asked if he was planning on coming to estimate the vehicle, they assured me that he was aware and that if he made the appointment they were sure that he would be there. He did not show up for the appointment, nor did I receive a phone call from **. [redacted] or anyone at Geico. I called his supervisor [redacted] at 4:00pm and had to leave a message, in that message I stated that **. [redacted] was a now show for the appointment for a vehicle estimate and that we were unhappy with the lack of communcation from geico. He did not return my phone call that day. I had to call him the following day July 25, 2013 and leave another message for him to call me. He finally returned my phone call around 10:00 am Friday July 25, 2013. He told me that because we moved the vehicle to the repair shop and it was 13 miles from the previous location, he said it was a inconveince to **. [redacted] and that he too busy to go look at the vehicle and that it was too far away. He told me that he would not be in the area again until Tuesday July 29, 2013. I later found out that geico is in this area several times a week. Today is Tuesday July 29, 2013 it is 10:00 am I still have not heard from **. [redacted] or **. [redacted] as to when he is supposed to come and estimate the vehicle. I left [redacted] a message at 8:30am this morning asking to confirm that **, [redacted] was going to show up. I am very displeased with the untimley fashion in which this claim has been handled. This is the worst auto insruance company I have ever dealt with. it should not take this long to put claim through and estimate the vehicle. If this claim ever gets paid and closed out, we will be terminating our policy with Geico.Desired Settlement: We would like a refund of the $500 deductible for the lack of communcation, rude customer service and the incoveienence of 15+ days without a vehicle.

Business

Response:

Please see attached PDF response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted]s never contacted me. I had to track him down. I told Geico representatives several times that I was handling the claim. It WAS NOT [redacted]'s claims. It was [redacted]. They just couldn't seem to get that right. I gave [redacted] my contact information on July 19 and asked him to call me prior to inspecting the vehicle. He didn't call me and he didn't show up. We did move the vehicle the day before it was to be inspected and tried several times to get a hold of **. [redacted] but when we calle his number we got geico dispatch. We left several messages if the location of the vehicle. I was told that he was aware that it had been moved and new where it was. I asked geico dispatch to have him call me. When he didn't show I called his supervisor. He told me that'd [redacted] was at to buy to drive 13 miles to inspect the vehicle. So that tells me that he knew where the vehicle was. Their response I only Half truth. To be quite honest I have wasted enough of my time. You can count us as one of the 3% of unhappy customers. I would like my statement known to the public.

Regards,

Business

Response:

Please see the attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I am a client of Geico my policy number is [redacted]. They raise my policy $100 for no reason and they promise to lower after 6 months and they lie.

They reise my policy without no reason and they promise that 6 month after they will lowered. When I called today to renew my policy they don't want to lower it. I have to say that I have NO records of tickets, no claims, no accidents. I really feel discriminated because I know people living near me that have horrible records with a lower rate. I want to know why? Whats the reason I am paying more? It is not fair...Desired Settlement: I just want my original rate and I want an explanation of why they raised without no reason.

Business

Response:

Attached is our response to Complaint ID [redacted].

Review: my husband and I paid $270.00 in a 3 day time span. we were told our insurance would be retro active and then I had an accident they are saying im not coveredDesired Settlement: to either fix my truck or total it out

Business

Response:

August 7, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to her concerns.A review of our records indicates [redacted] started with us on March 14, 2014. At that time, she elected to pay her premiums in monthly installments using a recurring payment method. This allows payments to be automatically applied to a credit/debit card each month.As scheduled, we attempted to collect the April 14th payment for [redacted]'s policy; however, it was declined by her financial institution. As a convenience, our system submits electronic payments a second time before it is considered a returned payment. In this case, we attempted to draft this payment on April 14, 2014 and April 18, 2014, but the payment was ultimately declined for non-sufficient funds. After the declined payment, a cancellation reminder notice was mailed on April 21, 2014 to [redacted] advising that a payment was needed by May 2, 2014 to avoid a lapse of insurance. When no payment was received her policy cancelled for non-payment of premium effective May 2, 2014 with an unpaid premium balance of $89,88. Bills for this balance were sent in May, June and July.On July 11, 2014, [redacted] contacted us to reissue her policy. We explained she had an unpaid balance on her policy which needed to be resolved before providing a quotation to reissue her coverage. [redacted] remitted the $89.88 payment for her previously unpaid earned premium and we provided her a quote, [redacted] explained she would contact us as soon as the funds were available on her card to make a down payment for reissue. [redacted] contacted us on July 14, 2014 and a down payment of $190.02 was taken at 12:09 P.M. to reissue her policy.[redacted] spoke to our Claim department later that same day to report she had rear-ended another vehicle. We obtained a recorded statement the following day regarding the loss. In her statement, [redacted] explained she received a letter from GEICO on Saturday, July 12, 2014 advising that her policy was cancelled effective May 2, 2014. [redacted] reported the accident happened on July 14, 2014 at approximately 12:30 P.M. and explained she had contacted GEICO prior to the accident and made a payment of $190.02 to restart her policy immediately. We also obtained a recorded statement from the other driver involved in the accident and he reported the July 14th accident as happening between 12:00 P.M. and 1 P.M. Both [redacted] and the other driver indicated the [redacted] Police Department responded to the accident.As part of our coverage investigation, we contacted the [redacted] PD and they confirmed an officer was dispatched to the scene of the accident on July 14, 2014 at 10:12 A.M. which was prior to the policy being reissued. Based on these facts, coverage for the loss was denied as the policy was not reissued until after the time of loss. We informed [redacted] of our denial on July 21, 2014. [redacted] explained to our adjuster that a payment had been made on July, 11, 2014, which she felt should have kept her policy active. Upon receipt of this new information, our adjuster consulted with our Underwriting department who confirmed the payment of $89.88 made on July 11, 2014 was for a balance due on [redacted]’s cancelled policy and was not a payment that would extend coverage. Based on this information our coverage decision remained unchanged.We understand her opinion differs; however, we feel we properly notified [redacted] of the status of her GEICO policy. While we also understand her concern with the denial of her claim, based on [redacted]’s policy status at the time of the loss, we are unable change our decision.For your review, we have enclosed our notices sent to [redacted], a statement of account for her policy, and our denial letter.I hope this information is helpful in resolving the concerns raised by [redacted]. If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension [redacted].Sincerely,Maria SGEICO Indemnity Company

Review: I have filed a claim with Geico, and I was told I was to get a call back from an adjustor. I never received a call, then the next business day I had to call in again to find out what is going on, I was told I had to send in an estimate of repairs. I sent one estimate in, but I then called and told them it was a bad estimate and to ignore it. I then sent in a second estimate and told them to use that. I had received information about the comp adjustor and was told to call, I got her voicemail and in the voicemail I was told she would contact me back, but never did. The first estimate which was bad was approved and the comp adjustor was rude and said she was not going to approve the second because it was high. I have tried calling her supervisor , but the supervisor is not answering my calls. I am going to be without a vehicle for almost 3 weeks, this is very unprofessional.Desired Settlement: I want my deductible paid and a paid rental.

Consumer

Response:

Geico is my insurance company. Thanks

Business

Response:

June 25, 2013

Review: when transferring over my car insurance from old car to new car , the agent did not forward the comprehensive insurance that covers windsheid glass . I did not give geico or any agent permission to take off the windsheid protection. so now I have to pay for a new windshield . I have spoken to 4 agents and I think 2 managers that cannot tell me why it was not forwarded and who gave the permission to take it on their own to remove it ! I love geico and their agents are wonderful , but I am gravely disappointed about no one getting back to me with why the windsheid coverage was taken off !Desired Settlement: just admit the error that some agent made and reimburse me for their mistake I am not looking to get anyone in trouble we all make mistakes that's why pencils have erasers !

Business

Response:

February 4, 2014

Dear **. [redacted]:

This will acknowledge receipt of your February 2, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.

Our records indicate that the matter in question has been resolved, and coverage will be afforded for **. [redacted]’s January 18, 2014 glass breakage claim.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Very truly yours,

Review: hello I had a policy with geico it was canceled there saying it was because of a return check it true there was a return ck but I called and told them that my car broke down and it no longer works and then send them an email they know deny that I sent any thing I tried talking to rep and managers to no availDesired Settlement: to please kindly adjust this bill

Business

Response:

May 14, 2013

Review: I canceled my Geico policy due to increasing premiums. I call them to cancel and tell them not to bill me, they reassure they will not be billing me. So I am checking my checking account a few days later and they had billed me. I email them this and asked why they had billed me after I canceled the policy and the operator promised me they wouldn't bill me. I get a response that is not adequate. They would not explain to me why I had to contact them about billing me, why they had not noticed they billed me on a canceled policy and initiated the refund? So I call Gecio again and the operator tells me she will refund me the next day and I should have it credited back to my account. So I waited for the weekend for the credit, and of course did not get the credit. I contacted them again and now they told me they sent me a check on the 5/21/2013. Now the date is 5/29/2013 and I still have not received the check. I believe Geico acted unethically when they billed me for a canceled policy and they did not refund my money immediately. If I would of not contacted Geico they would of never noticed they billed me illegally! All and all I can't say had disappointed I am, especially after all the years of paying Geico with no claims or tickets! The continuous lies and passing the buck has been unprofessional and disappointing!Desired Settlement: My money returned to me, because I am not soo sure they have sent me a check!

Business

Response:

June 5, 2013

Review: I was in accident where I took a left turn at a 4-way stop, just after leaving the intersection another vehicle attempted to pass me on the right side of a 2-lane road. While attempting to pass me he hit the right corner of my bumper which caused some damage to his vehicle but only minor paint on mine. The driver of the other vehicle told the officer that I t-boned him in the intersection which the damage shows is not the case. The officer did not cite either of us in his report. I then filed a claim with my insurance company GEICO, I did everything asked of me and even the inspector from [redacted] insurance agreed that the damage was consistent with my story and not their clients. However GEICO then cited me as "At Fault", when I spoke with their examiner [redacted] she admitted that she never even looked at pictures of either vehicle and had not spoken with the other driver. They just went by the police report where the other driver claimed I had t-boned them in the intersection. She then agreed to finally look at the pictures but about a week later she said they were sticking with their initial findings. I contacted her again about at least changing it to "Not at Fault" and she continued to refuse to change it, then her supervisor got on the phone and said they will do nothing more at this point.Desired Settlement: I want then to change the status of my claim to "Not at Fault". That is it.

Business

Response:

July 17, 2014Dear [redacted]:This will acknowledge receipt of your July 15, 2014 follow up inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that the complainant contacted GEICO via telephone on June 5, 2014 and requested to cancel the above policy with an effective date of June 18, 2014. The policy was cancelled as requested, and the complainant was provided with written confirmation. Our company subsequently received a faxed request on June 17, 2014 from a representative of [redacted] Insurance Company to cancel the policy with an effective date of June 17, 2014. As per the written request, the policy cancellation date was then adjusted to June 17, 2014, and the applicable pro rata premium refund of $8.76 was issued to the insured on June 18, 2014. Enclosed is a copy of the faxed request dated June 17, 2014.There is no indication that any error occurred on GEICOs part regarding the above transactions. Our records also show that our company sent the required notification to the New York State Department of Motor Vehicles on June 18, 2014 in a timely manner as required by law. GEICO has no control over any reporting delays that may have occurred with the complainants new carrier. Enclosed are copies of the three proof of coverage letters that were requested by the complainant.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They continue to make statements that are false. In fact the [redacted] adjuster that inspected the damage stated that the damage is more consistent with my story that their driver tried to pass me after the intersection rather than their insured's story that I t-boned them in the intersection. He even insisted that I get my vehicle inspected and provided me a quote that he said they were likely willing to pay of over $500 for damage on my vehicle for a new bumper. I even stated that I was not looking to get a new bumper because I felt the damage on my vehicle was minimal, I just wanted to insure that I was not found at fault. I will be also filing a complaint to the Idaho Attorney General's office for consumer fraud to have them look into Geico's actions.

Regards,

Business

Response:

July 17, 2014Dear [redacted]:We have received your letter requesting additional assistance on behalf of **. [redacted]. I welcome the opportunity to respond to his concerns.Per **. [redacted]s response, he explained he spoke to the auto damage adjuster with [redacted] Insurance who advised him that his story made sense. We have since contacted the [redacted] adjuster who is responsible for the liability investigation and it appears **. [redacted]s conversation was with the person responsible for completing the property damage estimate on his vehicle.We have reviewed the damages on both vehicles again, and in this case, the damages could support either versions of the loss. As the damages were inconclusive in determining liability alone, we considered other aspects of the claim including the statements of both drivers as well as the police report which determined **. [redacted] as responsible for the loss.We recognize **. [redacted]s opinion differs regarding fault for this loss; however, we have reviewed all available information and documentation in our file and maintain our determination he is at fault for this loss.I hope this information is helpful in resolving **. [redacted]s concerns; however, if there are any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:[redacted] stated that the police report appeared to be the officer attempting to blend both stories into the report since there were no unbiased witnesses present. She also acknowledged that she never reviewed pictures of the damages nor the statement of the other driver in making her decision and also never spoke with the representative from [redacted], who examined the vehicle and had made the statement. Only after my protest was she willing to review the pictures and statements but she had already informed [redacted] that I was at fault and she had no intention of reversing her decision. I would highly doubt that [redacted] was informed at any time that Geico was reviewing their earlier decision or may reverse their decision. Stating that they were reviewing their decision was only a way to appease me. Even now it the Revdex.com or Idaho Attorney General's office begins to further investigate this matter, Geico has no intention of reversing their decision and it would be interesting to know how many cases where they have reversed their initial decision. I would encourage the Attorney General's office to at least look into this. [redacted] also informed me that they were finding me at fault to protect me from further law suits, which seems like another company response intended to appease customers.

Review: Have a policy with Geico. [redacted] their acct number. Had a policy 560.00 for 6 months with one accident. They were insurer of accident so they were aware. My policy is now for $860.00. This is $300.00 mo0re than I agreed to. They are showing two issues now for the surcharge. First, the accident I mentioned. The Second, I GOT A FLAT TIRE, CALLED GEICO TO SEE IF THEY COULD HELP. tHEY SAID NO. I TOOK CARE OF FLAT MYSELF, NO CHARGE OR TO GEICO. THIS PHONE CALL COSTS ME $300.00 . They refused to take it off. No cost no charge. This is a scam to steal from people. We have filed a complaint with The State Insurance Commisioners office. They are losing my business, my parents business. We are even discussing with **. [redacted] of The [redacted] Law Firm. Remember, IF I HADNT CALLED THE GEICO NUMBER, I WOULDNT HAVE THIS SURCHARGE.Desired Settlement: Have this second surcharge removed from my record. so that my next insurance company will not charge based on that higher rate when getting info from Geico

Business

Response:

April 8, 2014Dear [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.**. [redacted] had an accident on September 13, 2013. **. [redacted] contacted the GEICO Claims Department for the 2007 [redacted] to be towed. The towing request was declined as **. [redacted] did not carry the Emergency Road Service coverage.On March 7, 2014, **. [redacted] gave permission for her father, [redacted], to discuss and make policy changes indefinitely as an authorized party,On March 8, 2014, **. [redacted], or an authorized party, Contacted the Customer Service Department to replace the 2007 [redacted] with a 2013 [redacted], The coverages included: Bodily Injury Liability, Property Damage Liability, Personal Injury Protection, and Uninsured Motorist Bodily Injury and Uninsured Motorist Property Damage, Comprehensive, Collision, and Emergency Road Service at a six-month premium of $560.00 (copy enclosed).The renewal for the policy term of June 1, 2014 through December 1, 2014 was mailed March 28, 2014 at a policy premium of $860.80 for the 2013 [redacted]. The coverages included: Bodily Injury Liability, Property Damage Liability, Personal Injury Protection, and Uninsured Motorist Bodily Injury and Uninsured Motorist Property Damage, Comprehensive, Collision, and Emergency Road Service (copy enclosed).Upon further review of **. [redacted]’s policy, we discovered we had inadvertently adjusted the rate level. We have today corrected **. [redacted]5 s policy and sent revised renewal paperwork effective June 1, 2014 at a six-month premium of $543,70. We have left a message on **. [redacted]’s voicemail to return our call so that we may advise her of the policy correction. We apologize for any inconvenience this may have caused.If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].Sincerely

Review: Geico is using [redacted] care to raise rates on it's clients by adding $2 per vehicle every 6 months per monthly payment but refuse to send a itemized print out of all the charges you are paying for. When I called to ask why my rates keep going up they said they were going to continue to raise rates by $2 per vehicle every 6 months or every year to pay for [redacted] care. The second time I called they said the rates are going up because of the area I live in crime theft .. Called back 3rd time same as first call [redacted] care cost...... I guess I want to know if i'm just getting rolled or are these new charges legal ? I was under the impression [redacted] care covered all no mater what and now Geico now gains more money off of this .?Desired Settlement: Just like to know what I'm paying for because they refuse to send a letter saying I'm being charged more for [redacted] care health care or any other company letter head showing all my charges

Business

Response:

See attachment or check attachment tab.

Review: I chose Geico/ [redacted] to provide renters insurance at my residence from 07/13/12-07/13/13 (policy # [redacted]). I signed up to have my payments automatically withdrawn from my account. On a notice dated 10/24/12, I received a cancellation notice for non-payment which included service charges and a late fee totaling $10 in additional funds. I called the company and advised them that I had opted to have the monthly payments withdrawn from my checking account, they had no record of that. I paid the full balance for the remainder of the year as soon as I hung up the phone. I was not pleased with the service I received and began looking for a new insurance company once my policy was up in July 2013. In July I received a bill for the next years service and opted not to renew with them. A few weeks ago I received a telephone call from [redacted] Corporation, attempting to collect a $50 bill that was charged by Geico/ [redacted] even though I did not renew my policy and was not on automatic renewal. I have never received a collection notice from Geico/ [redacted] on this matter, and am not sure why I am receiving phone call attempting to collect a debt I did not incur. When I called the company they very rudely informed me that I owed that money and they would not stop the collections.Desired Settlement: I would like the $50 charge they have sent to collections rescinded, and all credit reporting on this matter removed completely. I have excellent credit and this nonsense is affecting my credit score.

Business

Response:

January 2, 2014

Dear [redacted]:

I am writing to you in response to **. [redacted]’s correspondence in your letter dated December 30, 2013.

GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier. All underwriting and billing are handled directly by [redacted].

**. [redacted] was mailed a renewal offer for policy [redacted] for the July 13, 2013 to July 13,2014 term. GIAI did not received contact from **. [redacted] requesting to terminate coverage effective the renewal. As such contact was not received; [redacted] followed the process outlined in the policy contract and continued coverage. A second bill with the notice of cancellation was mailed for the renewal premium. The policy cancelled for nonpayment effective August 23, 2013. **. [redacted] is being charged for the coverage afforded to her from the renewal date of July 13, 2013 until termination. When the payment was not received, the overdue amount was turned over to collections.

If **. [redacted] can provide proof of coverage with another carrier for the time period of July 13, 2014 until August 3, 2013 we would be happy to have [redacted] amend the cancellation date and premium due. She may contact our service department at ###-###-####. If **. [redacted] did not replace coverage, she would be responsible the premium for coverage provided by [redacted] for those dates.

If you have additional questions or concerns, please contact me at ###-###-####.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: