Geico Corporation

FEBRUARY 11, 2015Dear *** ***:Thank you for your letter of inquiry dated February 3, The accident was originally reported by *** on January 8, 2015, with a loss time of 9:AM*** *** was attempting to exit the driveway of her apartment building when she collided
with the other vehicle that was parked near the exit.Liability was not in question; however, before we could accept responsibility we had to complete a coverage investigation because *** ***'s policy was bound the same day as the lossWe confirmed with our underwriting department the policy was purchased at 9:AM with an effective date of January 9, At 10:13AM, *** *** then called into our service department requesting the policy start effective January 8, She then called back into our service department again at 10:AM to add collision coverage for that same dayIn order to verify the loss date and time, we contacted the owner of the other vehicle, *** ***, at 4:PMHe confirmed we had the correct date and time of the accidentThe next day we verified with *** their insured reported the date/time of loss to be January 8, 2015, at 9:AMOn January 12, 2015, we again spoke with *** *** who changed his account of the incident stating the accident happened at 2:PM insteadThat same day, *** *** also changed her account of the loss stating it occurred between 1:PM and 2:PMDue to the conflicting times of loss and policy inception date, we requested that *** *** present to an Examination Under Oath as a term under her policyAfter reviewing the Examination Under Oath, we agreed to close our coverage investigation and handle the third party liability portion of the claim file.Today, we contacted *** *** and explained we would be handling the damage to *** ***'s vehicleWe then set up an inspection for *** ***'s vehicle at his residence.If any additional information is needed, please contact Norman Arminan, Liability Director at ***, extension: ***.Very Truly Yours,
David HAssistant Vice President

9">
May 7,
*** ***
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
K StNW, 10th floor
WashingtonDC20005-
VIA FACSIMILE: ***
RE: ***
Insured: *** ***
Policy Number: ***
NAIC: ***-GEICO General
Dear ***:
Thank you for your recent inquiry dated April 28, 2014. I welcome the opportunity to respond to ***’s automobile insurance policy concerns
After a review of ***’s insurance policy, I found that he did not receive his full refundIn addition to the $refunded to him on April 8, 2014, an additional $was refunded on May 6,
*** *** spoke to *** to apologize for any inconvenience and advise him of the correction to his policy
I hope this information will assist you in resolving this matter. If additional information is required, please contact *** *** at ###-###-#### or via email at *** Her office hours are Monday through Friday, 8:a.mto 4:p.mEST
Sincerely,
*** ***
Underwriting Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This was not handled correctlyI was made the changes to my policy and the agent that handled the call read back to me that I was having a deductible of $on both my comp and collusion coverage, as well as getting rental coverage and making sure that it was effective that day because I needed to be changed that day because of the situation that I was having with my ex boyfriend and him wanting to damage my car and meI didn't notice that the coverage wasn't correct until I got the email stating what my deductible was when I filed my claimIf it wasn't for this claim I wouldn't have never knew that my coverage wasn't correct until something came up for me to have to file a claimUnfortunately I ended up having to file a claim therefore bring my deductibles to my attention. I called that morning letting the agent know that my deductibles were not what they were suppose to beAnd I told her what took place on the call and that both of my deductibles should have been and that agent read it back to me that wayShe said that it was nothing that she could do since I had already filed my claim and could change it for this date forward and I told her that is not going to help with the situation that I am having currentlyThe agent that made the changes to my policy made them incorrectI asked her if the call was recorded because that will definitely prove my caseShe went to tell me there was no recording and that it was my fault for not checking my documents, not an error on there part and that is incorrectAnd this now the second time that Geico has not had my policy correct, to make my life as there customer run smoothly and have the coverage that I am paying forOnce she transferred me over to claims the agent was first to say something about my deductible and ask why it was so high on a car such as mine.(I had *** *** with over 175k on it) no reason for my deductible to b that high and it was only a $difference for my to have my deductible at on both comp and collusion LIKE I HAD REQUESTED!!
If the Geico agent would have did her job right the first, at the policy change, I wouldn't be having this problem and then at the same timeAnd I said that I never opened the email....I gets tones of emails a day for all kind of things so I don't check all of my emailsI didn't even recerive anything in the mailWhen my payment is needed that letter comes to my address with no problem but when I make a policy change I don't receive n e thing n the mail and the policy change convo isn't even recorded like why would something as important as a policy change not be recorded for such reasons as this!!!
Now as fair as my accident on last yearThe answer that was given is so NOT RIGHT AT ALL!!!! When I filed my claim, for my car getting damaged, I thought my policy was full coverageMade my claim it was covered, I was driver at the time so I couldn't be without a car and Geico set up a rent for me to go pick up at EnterpriseI went to get the *** ***, the *** agent showed me the car and asked me if I wanted to get their insurance and I declined because that is what I pay Geico forIn March I slide on some ice and ended totaling the carI was in shock of all that was happening that I made my boyfriend at the time handle the phone callshe called *** and let them know about the car and since I didn't have their insurance they said I my insurance would have to take care of it and that it would go under my collision insuranceWe then called Geico and that is when everything went down hillThe agent said that my policy didn't have collusion coverage on itI got on the phone and asked the agent "i had full coverage correct?" NO....seriously this is not correct I told himI said why would Geico reserve me a rental knowing that I would need to have both collusion and comp coverage in order to even get a rentalHe said that he would look into this and give me a call backI then called *** back and told them that Geico was looking into this and was going to give me a call back and that's when the *** rep told me that its in there policy that in order to get a rental, the driver has to have both comp and collusion or have to purchase their insurance to have the car covered during the use of the rental
Later that week I received a call from one of the Geico agents saying that they were going to back date my policy so that I have the coverage for the time of the accident and making with collusion coverage and that my deductible would be $And that I would receive a statement/ invoice in regards to resolving the claimAfter it all I never got anything from Geico or *** stating that this matter hasn't been handled or if any other actions needed to take part on my endI didn't find out about this not being handled til I was denied an apartment n didn't understand why and when I went into *** for my rental for them to tell me I owed then 11kSo NO this has been handled correctly or remotely close and it has done nothing but affect me n the most negative manner possible Regards,
*** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I do not have time to deal with Geico's gamesWhether or not the damage was new or not was already verified through a police report and an employee of Geico that physically came to my residence to examine my vehicle as well as take photosThey simply do not want to payI have since the terminated my business with Geico due to my terrible experienceI will also not be attending their appt on the 20th because I have been completely honest and cooperative with Geico and in return been treated unfairlyI also submitted an recording over the phone about my carAfter I comply they keep coming up with more and more as if I have anything to lie aboutI will not be missing school to do anything else for GeicoEvery step of they way I have complied with GeicoThey simply do not want to take care of their responsibility as an insurance company.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***

I owned a Geico policy insurance for over years Every months the rate went up even though I never had a single accident or speeding ticket My record is absolutely spotless Regardless, my biggest complaint is their sham regarding taking the funds I went with P*** (which by the way was $cheaper for a month period) and the money that was supposed to come out on the 23rd of February is already showing up in my bank account today I DID NOT agree to the funds coming out on the 22nd Everything is electronic nowadays so there is absolutely no reason why this company cannot cancel this transaction but of course, they cannot Funny, if they need your money, they can take it out right away but they cannot cancel it I am glad I have gone with another company For the amount of years and amount of money I have put into this company, it is pitiful how they have treated me

Attached is GEICO's response for # ***

March 11,
Dear *** ***,
We received your correspondence dated February 27, 2014, regarding the above-noted complaintWe have not included any personal identifying information in our response as you requested
Our insured’s most recent policy
renewal premium increased from $to $every six monthsWe recently redefined the territories and coverage premiums used to determine our insurance rates, so our rates better reflect our claims payments based on geographical area and coverage selectedOur rates are developed based on large groups of customers, and are filed with the Florida Department of Financial ServicesWe regret that these changes yielded a slightly-higher premium for our insured’s policy
We apologize that we failed to provide the level of service our insured is accustomed when she contacted us regarding her policyPlease note that our insured’s rate includes consideration for her excellent driving record, and low annual mileageOn March 10, 2014, we spoke to our insured regarding her concern, and we provided her with information about our Defensive Driver discount, as well as coverage options available to reduce her premium
Enclosed, please find a summary of our insured’s six-month premium during the past two years, as she requestedWe trust this information is sufficient to allow you to close your filePlease call *** ***, Customer Service Director, at ###-###-####, if you have any further questions
Sincerely,

May 6, Dear *** ***:This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply.On November 1, 2013, *** *** purchased a GEICO Casualty Insurance Company automobile policy,
effective November 2, through May 2, 2014.On January 10, 2014, an SR-was filed for *** *** as her Iowa drivers license was suspendedA letter was also sent advising we would need proof of the license reinstatement (copy enclosed).On February 28, we had not received proof of license reinstatement and a letter was mailed indicating the policy would cancel on March 31, 2014, however, we may reconsider the decision if we received proof of *** ***s license reinstatement prior to March 31, (copy enclosed).On March , 2014, an SR-was filed with the State of Iowa for *** *** effective March 31, On that same day, *** *** spoke with an Underwriter and was advised proof of license reinstatement was needed prior to March 31, to continue the policy and the SR-filing.On April 10, 2014, *** *** spoke with a Customer Service Representative and advised *** ***s license was again suspended due to the SR-being cancelled effective March 31, *** *** advised he faxed proof of license reinstatement on March , The Customer Service Representative asked *** *** to resend the documentation as GEICO had no record of receipt

April 16,
class="InsideAddress">
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW
, 10TH FLOOR
WASHINGTON DC 20005-
ATTN: *** ***
Re: Policy Number: ***
ID Number: ***
Re: *** *** ***
Dear ***:
This is in response to your email of April 14, 2014, addressed to *** *** of GEICO. Your letter has been referred to me for response as the Salvage Department is my responsibility
Our records show that *** has no insurable interest in the ***. This vehicle was owned by *** ***, her sister. Neither one of the individuals are insured by GEICO. *** was involved in a rear end collision with our insured, *** ***-***. The driver of ***-***’s vehicle was responsible for the accident. As a result, ***’s vehicle was deemed a total loss*** wanted to retain salvage on her sister’s vehicle. Of course, we could not speak to *** without ***’s permission. Once we received permission, we explained to *** that since her sister was under a current bankruptcy filing the total loss settlement would have to be paid to ***’s trustee. We agreed to sell the vehicle to *** as retained salvage for $1,000.00. We advised her that the payment must be received before we released the vehicle
Upon receipt of $1,payment we made arrangements to release the vehicle from the salvage yard to ***. She then called back to let us know that she was not able to get a tag, or have the registration changed into her name since ***, her lienholder, and her bankruptcy trustee were the owners of the vehicle. She requested that we return her $1,payment. This conversation took place on April 14, 2014. The reimbursement is being issued today, April 16, 2014. The check is being issued made payable to *** ***, since he purchased the cashier’s check. We understand that he is ***’ boyfriend and resides in her household. Therefore, the check is being mailed to her address
We trust that this information is sufficient in order to allow you to close out this complaint.
If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext***
Sincerely,
*** ***
Customer Advocate
Centralized Services

April 28, Dear ***:This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply.On March 4, 2014, ***'s GEICO Casualty Insurance Company automobile policy renewal
was mailed effective April 4, through October 4, (copy enclosed).On March 25, 2014, an Electronic Funds Transfer Bill Notification was sent to *** indicating an installment of $was due April 4, (copy enclosed)The policy was on the Electronic Funds Transfer payment method with a due date of the 4th of each month.On April 3, 2014, *** called the Customer Service Department to cancel the policy effective April 4, As the policy renewed with a prior balance, $was due for coverage provided from March 7, until the cancellation date of April 4,2014.A minimum of three calendar days is required to stop an Electronic Funds Transfer extractionAs the minimum of three calendar days required to stop an Electronic Funds Transfer extraction was not given, the payment of $posted to the policy on April 4, 2014, The payment remains on the policy for days, to ensure it is a valid payment, and then is electronically refunded to the banking institution to be credited to the customer's financial account.A refund of $410-was electronically sent to ***'s financial institution on April 16,The timeframe for the refund to appear in ***'s bank account was approximately to business days, however it could take longer depending upon the individual financial institution,*** contacted the Customer Service Department on April 16, regarding the refund, *** was e-mailed a letter explaining the refund had been electronically submitted to his banking institution on April 16, (copy enclosed)*** will need to contact his financial institution for the credit to his banking account as it has been released from this GEICO policy.If you need additional information please contact *** *** by telephone at ###-###-#### from 8:am to 4:pm CST or by email at ***.Sincerely,

August 7, 2014Dear *** ***:We have received your letter requesting assistance on behalf of *** *** *** I welcome the opportunity to respond to her concerns.A review of our records indicates *** *** started with us on March 14, At that time, she elected to pay
her premiums in monthly installments using a recurring payment methodThis allows payments to be automatically applied to a credit/debit card each month.As scheduled, we attempted to collect the April 14th payment for *** ***'s policy; however, it was declined by her financial institutionAs a convenience, our system submits electronic payments a second time before it is considered a returned paymentIn this case, we attempted to draft this payment on April 14, and April 18, 2014, but the payment was ultimately declined for non-sufficient fundsAfter the declined payment, a cancellation reminder notice was mailed on April 21, to *** *** advising that a payment was needed by May 2, to avoid a lapse of insuranceWhen no payment was received her policy cancelled for non-payment of premium effective May 2, with an unpaid premium balance of $89,Bills for this balance were sent in May, June and JulyOn July 11, 2014, *** *** contacted us to reissue her policyWe explained she had an unpaid balance on her policy which needed to be resolved before providing a quotation to reissue her coverage*** *** remitted the $payment for her previously unpaid earned premium and we provided her a quote, *** *** explained she would contact us as soon as the funds were available on her card to make a down payment for reissue*** *** contacted us on July 14, and a down payment of $was taken at 12:P.Mto reissue her policy*** *** spoke to our Claim department later that same day to report she had rear-ended another vehicleWe obtained a recorded statement the following day regarding the lossIn her statement, *** *** explained she received a letter from GEICO on Saturday, July 12, advising that her policy was cancelled effective May 2, *** *** reported the accident happened on July 14, at approximately 12:P.Mand explained she had contacted GEICO prior to the accident and made a payment of $to restart her policy immediatelyWe also obtained a recorded statement from the other driver involved in the accident and he reported the July 14th accident as happening between 12:P.Mand P.MBoth *** *** and the other driver indicated the *** Police Department responded to the accidentAs part of our coverage investigation, we contacted the *** PD and they confirmed an officer was dispatched to the scene of the accident on July 14, at 10:A.Mwhich was prior to the policy being reissuedBased on these facts, coverage for the loss was denied as the policy was not reissued until after the time of lossWe informed *** *** of our denial on July 21, *** *** explained to our adjuster that a payment had been made on July, 11, 2014, which she felt should have kept her policy activeUpon receipt of this new information, our adjuster consulted with our Underwriting department who confirmed the payment of $made on July 11, was for a balance due on *** ***’s cancelled policy and was not a payment that would extend coverageBased on this information our coverage decision remained unchangedWe understand her opinion differs; however, we feel we properly notified *** *** of the status of her GEICO policyWhile we also understand her concern with the denial of her claim, based on *** ***’s policy status at the time of the loss, we are unable change our decision.For your review, we have enclosed our notices sent to *** ***, a statement of account for her policy, and our denial letter.I hope this information is helpful in resolving the concerns raised by *** ***If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension ***.Sincerely,Maria SGEICO Indemnity Company

July 24, Dear *** ***,We received your correspondence dated July 16, 2014, regarding the above-noted ConsumerWe have not included any personal identifying information in our response as you requested.We apologize that we failed to provide the level of service our Insured
was accustomed to when he contacted us regarding his cancellation noticeWhen customers request to speak with a manager, we try our best to accommodate their request immediatelyUnfortunately, when our Insured contacted us on July 16, 2014, a manager was not immediately available to take his call.We advised him that we would be happy to have a manager contact him once they were availableHowever, our Insured declined to have a manager call him back, and he chose to wait on the line until a manager was availableOnce a manager was available, our Insured spoke to them regarding his concern.We trust this information is sufficient to allow you to close your filePlease call Jaime B***, Customer Service Director, at *** *** ***, if you have any further questions.Sincerely,George *R*** Regional Vice President

June 13, 2014Dear *** ***:Thank you for your June , inquiry.Pursuant to your request we reviewed the claim in question*** *** disagrees with the liability decision we reached in our investigation of this lossWe considered all evidence available to us during our
investigation which included the police report, a recorded statement from our insured *** ***, a recorded statement from *** *** and a recorded statement from a witness *** *** along with photos of the accident scene and photos of both vehicles involved in this lossFrom the physical evidence gathered it is clear *** had control of this intersection when *** *** struck him broadside on the right side of his vehicle*** had traveled approximately feet into the intersection before he was struck and was directly in the path of *** *** when the impact occurredThe witness, *** ***, was in the lane next to *** *** and was able to stop completely and avoid this accidentWe are considering ***s contribution as supported by the independent witness and the fact that *** *** failed to maintain a proper lookout while *** had control of the intersection.Based on this we assigned eighty percent of the responsibility to *** and have agreed to resolve that portion of *** ***s damagesWe hope to reach an amicable resolution of all aspects of the claim with *** and will work diligently to do so.If there are additional questions you may contact Claims Manager, *** ***, at ***, extension ***.Sincerely,

August 7,
6pt" class="GDeptName">
Revdex.com
Attn: Anita Horne
K StNW, 10th Floor
Washington, D.C. 20005-
Re: *** ***
Case No***
Dear *** ***:
This is in response to your correspondence received in our Washington, D.CExecutive Offices. It was referred to the Dallas, TX Regional Office for a reply
On August 9, 2013, *** ***’ GEICO automobile policy renewal was mailed, effective October 13, through April 13, at a six-month premium of $(copy enclosed). The insured vehicle was a *** ***. The vehicle carried the following coverages / limits:
Bodily Injury Liability Limit: $30,/ 60,
Property Damage Liability $25,
Personal Injury Protection $5,
Uninsured Motorists Bodily Injury $30,/ 60,
Uninsured Motorists Property Damage $25,
Comprehensive $Deductible
Collision $Deductible
Emergency Road Service Full
Rental Reimbursement $per day / $maximum
On October 2, 2013, *** *** contacted the Customer Service Department and requested the removal of the *** *** lienholder, and removal of the following coverages:
Comprehensive
Collision
Emergency Road Service
Rental Reimbursement
Confirmation paperwork was mailed October 3, with a revised six-month premium of $(copy enclosed).
Also, on October 2, 2013, *** *** requested the Customer Service Department update her mailing address and update the use to a pleasure use with an estimated 8,miles annually. The policy change was effective October 3, 2013, and was a revised six-month premium of $(copy enclosed)
Also, on October 2, 2013, an automated Notice of Cancellation for Nonpayment of Premium was mailed, indicating a payment of $was due before 12:a.mon October 13, or the policy would cancel. A payment was not received and the policy cancelled (copy enclosed)
On October 3, 2013, a Reminder Notice of Cancellation was mailed indicating the Message (copy enclosed):
“We have adjusted your policy per your requestHowever, there is currently a
cancellation pending on your policy for nonpayment of premiumYour policy
coverage will terminate unless at least the minimum amount due is paid before
the cancellation effective date of Oct-13-Please send your payment
immediately!”
On October 17, 2013, a Balance Due on Canceled Policy was mailed, indicating the policy cancelled as of 12:a.mon October 13, and a balance of $was due (copy enclosed)
Since the policy has been cancelled for over six-months, we are unable to reinstate or reissue the policy. In addition, Family Medical Leave Act (FMLA) is not a rating factor used in automobile insurance.
On August 3, 2014, *** *** contacted GEICO Sales Department by phone and requested a quote. Prior to receiving a quote, any previous balance owed must be paid. *** *** paid the outstanding balance of $and was then able to proceed with the quote
We offered a new GEICO County Mutual policy quote for *** *** with the updated information requested:
A Newer Vehicle *** ***
Different Usage Daily Commute with 12,to 15,estimated annual miles
Increased Limits / Additional Coverages
Bodily Injury Liability Limit: $50,/ 100,
Property Damage Liability $50,
Personal Injury Protection $2,
Uninsured Motorists Bodily Injury $50,/ 100,
Uninsured Motorists Property Damage $25,
Comprehensive $Deductible
Collision $Deductible
Rental Reimbursement $per day / $1,maximum
Breakdown Insurance $Deductible
The new six-month automobile insurance quote we offered *** ***, in the amount of $1,with a monthly installment of $plus the monthly installment charge, is the best rate available. *** *** declined the offer.
If *** *** would like to accept the offer, she may contact the Sales Department at ###-###-####. We are available 24-hours a day, 7-days a week for her convenience
If you need additional information please contact Jerry M*** by telephone at ###-###-#### from 8:am to 4:pm CST or by email at ***
Sincerely,
Patti K***
Underwriting Manager
Enclosures
Cc: *** ***
** ** *** ***
*** ** ***

Geico is my insurance companyGeico are getting money from the other party's insurance company since it was their fault.
Thank you
*** ***
FYI I have attached few pics for your information

This
is in response to your December 15, 2016, correspondence. We
have not included any personal identifying information on our
response, as you
requested. We spoke with the complainant and
our insured on December 19, 2016, and resolved their concerns
Our
insured purchased a policy on October 31, 2016, and selected to
enroll in automatic paymentsAt the time of sale, we confirmed with
the complainant that they only wanted to make the first payment and
advised that the insured would need to change the payment
information after the policy was set up if they did not want to
continue to withdraw payments from the complainant's account. We
do not have record of our insured contacting us again with new
payment information. Therefore, on November 21, 2016, we
issued a bill reflecting the December 1, 2016, scheduled payment
extraction for $93.73. On December 1, 2016, the monthly
installment was withdrawn from the account on file. The
complainant contacted us on December 5, 2016, advising he did not
authorize the payment of $93.73. He also requested his
account information to be removed from our insured’s policy and
requested a refund for the $
We
regret there was a misunderstanding and we have agreed to refund the
$and we have requested a bank statement to confirm whether any
overdraft fees were incurred. Our insured has also agreed
to make a replacement payment on December 23, 2016. We
removed the complainant's account information from our insured’s
policy and no future payments will be withdrawn from their
account. If additional information is needed to close your
file, please contact Joy K*** at ###-###-#### or
***
Sincerely,
Heather
M***
Assistant
Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My reasons have not changed Neither has your response You're still not going to collect on that fraudulent charge
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dec 17, I am submitting this letter as requested by Geico, using MsGigi's email at the Revdex.com office in Augusta Ga.I *** *** *** am requesting cancellation of the above policy per my Revdex.com complaintI do not have this vehicle and do not wish to pay for insurance for it.Thank You
Regards,
*** ***

April 2,
"LINE-HEIGHT: normal; MARGIN: 0in 0in 0pt" class="**oNormal">
*** ***
Revdex.com
KStreet NW, 10th Floor
Washington, D.C. 20005-
Re: File Number: ***
Policy Number: ***
Complainant: *** ***
Dear ***,
This is in response to your March 30, correspondence
On March 17, 2014, *** obtained several quotes on GEICO.com and entered his payment information to purchase a policy at a six month premium of $with a down payment of $147.59. Before processing the payment, we confirmed the driving records he reported by ordering a motor vehicle report and a claim loss underwriting report. The reports revealed additional driving activity which resulted in a higher 6-month premium.
We presented *** with a page displaying the new 6-month premium of $1,481.60, payment plan options, potential reasons for the price change, and the option to continue to purchase the policy. He elected to continue with the policy purchase and we processed the down payment of $at 2:58:PM. The policy was issued to be effective March 19, 2014. *** called us at 3:PM on March 17, 2014 to cancel the policy. The cancellation was processed as he requested. The payment of $was returned to his account ending in on March 22, 2014.
We strive to make every quote as accurate and competitive as possible. However, a customer’s initial rate quote is based on the accuracy of the information they provide when completing our online questionnaire. We appreciate ***’s interest in obtaining coverage with GEICO; however, we are not responsible for the overdraft fees he incurred. If additional information is needed to close your file, please contact *** *** at ###-###-#### or ***
Sincerely,
*** ***
Assistant Vice President