Funai Service Corporation

I am rejecting this response because:we want our unit back and demand to know a date when it will be readySeven months from the date of sending any and initiating the repair work is unacceptable even if you are a busy companyWe know longer have patience for this, we expect Office to be waived, we expect a date by next week and when exactly are you will be done, we anticipate involving small claims court for breach of service, misrepresentation of service, and basically theft of property if we are not receiving this unit within the next several weeks

I am rejecting this response because:I wisha full refund because I do not trust your products any longer and I do nit trust your company......I want a refund not this defunct TV so called repaired and I do not want a refurbished replacement Also your customer service oeoole are difficult to understand Their English is not very good If your company cannot afford to refund my purchase price for this TV just let me know The complaint stands

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***8, and find the resolution is satisfactory to meThe DVD player came yesterday, Thurs, 11/7/
Regards,
*** ***

We are in reply to customers complaintWe made an attempt to reach out to customer today but were not able to speak with customerWe are prioritizing the repair for customer an expect repair and testing to be finalized by 04/next weekOur Out Of Warranty team will make another attempt to reach
out to customer on MondayWe urge customer to allow enough time for us to fulfill the repair as statedWe thank customer for their time and patience, and consider this matter closed

From: *** *** ***] Sent: Thursday, May 11, 7:PMTo: ***Subject: Previous Complaint ***I thought that this issue had been resolved but apparently I was wrongThe resolution in that complaint shows that Funai/Sanyo would be sending me a check to compensate for the replacement television I never receivedI went thru a process of receiving email confirmation from them that I would receive a check for $which is the current market value of my televisionThat confirmation was done on April 3rd and I have yet to receive any update on this issue and I have emailed them separate times because I do not get an answer when calling their numberI would like to open another complaint and I believe someone should look into the service of this company based the number of complaints received about them in the past yearThank you and I look forward to your response

Revdex.com:I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to meIt suchs that this company is still in businessI will NEVER buy any product associated with this companyPeople spend their hard earned money for a piece of junk that only lasts yearsI will be contacting ALL my friends and relatives not to buy anything from your companyThanks for nothing except taking my money for a bad productI purchased a tv from a different company years ago And it still works perfect

We are in reply to customer's complaintWe would like to apologize to Mr*** for any inconveniences we might have caused while attempting to replace the unit under our manufacturer's warrantyThe delay in receiving the return pre-paid label was due to an oversight at our corporate office not by
the Call CenterWe would like to point out, although we did catch the oversight, please note we are not obligated to provide a pre-paid return label to return the defective unitWe provide the pre-paid re turn label out of courtesy so customer does not waste their time and money on shipping back the defective productAgain we are under not obligation to do so, we do so to help our customersWe are mailing another pre-paid return label today, customer shoud receive it shortly, this time via fnot uspsThe tracking below is the envelope being mailed to the customerPlease note the tracking will not generate results until it has been picked up and scanned by fed-exWe thank customer for their time and patience Tracking Number going to customer: ***Return Tracking Number inside envelope: ***

We are in reply to Ms***s complaintWe are not sure who customer has been contacting in regards to a refund, but it was not our Call CenterThe last contact we had with customer was 08/when the order was placed for the standWe have never heard back from customer sinceWe went ahead and
refunded customer the charge for the stand, customer can check with her bank after 3-business days.We consider this matter closed as we have already processed the refund from our end

We are once again in reply to customers complaintAs stated on previous reply, the refund was already Authorized and just needed time for processingOur Accounting department does not process refund check on a daily basis, as we do not have many requests, They are processed once a week on Fridays, and there are instances where we will process on the following Friday depending on the amount of requestThe refund check for Ms*** was processed 03/and mailed out the same dayThe refund check was made out to the amount of $which I assume includes sales tax if a Receipt was providedThe check has number #which Ms*** can validate herself upon receiving the check.All checks are mailed out USPS, we urge customer to patiently allow the refund check to be delivered by the Postal Service before rejecting any more replies.This matter has been closed on our end since the last replyWe thank customer for their time and patience

We are in reply to Ms***s complaintWe would like to apologize for any inconveniences we might have caused while attempting to service or replace the unit under warranty.We understand the customer is not satisfied with the resolution of receiving a substitute re-certified modelWe have
contacted customer to offer a refund but were unable to speak with customerWe advise customer to return our call through the Call center so we may start the refund processIf customer does not have the proof of purchase we will issue a refund for the unit market value.Since we have already initiated the offer for refund, we consider this matter closed

I am rejecting this response because:Neato Robotics has gone above and beyond being helpful in this situationI have no complaints against Neato.Funai called today and said they would be returning the unit next weekIf they actually do return it I would like my money refunded for them having kept it six months AND a new battery installed in the unit since they've kept it so long the battery has likely gone badAll of this is if they actually do return the unitThey sent it back once already unrepaired so I am dubious if they actually repaired it this time

We would like to clarify customers miss-understanding of our warranty options providedWhether purposely miss-understanding or our agents not clarifying for customer, we have provided customer with an option for Repair or Exchange which are in line with our Manufacturer's Warranty.Our first option is to repair, which we do not understand why there is a refusal to do so as customer is not being charged for the repairThe second option is to exchange the unit under warrantyWe exchange a defective product for a re-certified unit, it is not used, not an old product as stated by customerIt is re-conditioned to newCustomer would either receive the same model, or a new comparable model not old or outdatedWe do not understand the rest of the claims as customer has denied both optionsWe have authorized for one of our staff to contact customer and set up a refund and will cancel any more repair/exchange optionsOne of our staff will reach out to customer as soon as possibleWe urge customer to call the call center if they have not been contacted to follow through with refund before rejecting any more responses.Since the refund has been authorized on our end we consider this matter closed

I am rejecting this response because: I have informed you that I received/bought the tv like thisI didn't notice it until I plugged it in and set it up, by the time we had finished, the box had already been thrown awayI can't return it where I bought it from without a boxsealing my fateThe fact I have gotten stuck with a brand new,broken tv ,I never even gotten to useI've contacted you guys in hopes to do an even exchange figuring you would stand by your product and not be so closed minded to the fact that this does happen.when it does,taking a huge loss by the consumer is very unfair and having no way to rectify this is very frustratingI don't see how having a box enables an exchange but sending a picture directly to the company of the damage that happened during shipping cancels it out. We can go in circles about this all day I don't know if the damage happened in your wharehouse or at the store I bought it fromI do know I received it in the condition it's currently inI hope we can come up with a fair resolve

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

We are in reply to Ms***'s complaintDue to the Manufacturer's Warranty expiring December 2012, we unfortunately regret we will not be offering any warranty options going forward on this unit.This unit has been Out of Warranty for more than years nowWe apologize for any inconveniences
we might have caused, however we will not be honoring any Warranty Repair/Replace/Refund for this unitWe have no prior calls regarding this unit prior to late when we were contacted by customer multiple timesWe consider this matter closed as the unit is not longer covered under warranty

This matter has been closed on our end as we have fulfilled the original complaint which was waiting for the exchange.We sent out reconditioned unit that went through multiple points of inspection and was functional before leaving our warehouse.If customer has any issues with the replacement unit, we are more than glad to follow up as a separate concern with either offering another exchange or a refund.In such case customer needs to contact our Call Center to proceed with the second exchange or refund, not Reject responds with the Revdex.com as the exchange/refund will not be processed by the Revdex.comWe will advise a supervisor to reach out to customer to offer the exchange/refundAgain, should customer have any questions or concerns regarding the exchange received yesterday, we urge customer to contact Customer Service directly so we may address the concernWe thank customer for their time and patience

We are in reply to Ms***'s complaintWe received pictures sent by customer as requested by our Call centerUnfortunately the picture shows a clear impact point causing damage to the panelOur Manufacturer's Warranty does not cover damageWhether accidental or intentional, damage is not
covered under warrantyIf the unit was damaged out of the box we suggest customers to contact the store where the product was purchased to see what is their return policy as the Manufacturer's Warranty is Voided due to damageWe would like to apologize or any inconveniences, however due to the unit being damaged we will not be offering repair/exchange/refund on the unit as the warranty is now VoidWe consider this matter closed

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me

We would like to apologize for the delay in processing the refund checkWe advise customer to allow us to follow through with the refund request, and assure the customer we will be sending the refund as it was authorized back in MarchUnfortunately we had to deal with a discrepancy from the Call Center in which they accidentally requested an exchange instead of a refundWe were under the impression the refund was being requested accordingly until we noticed an exchange had shipped out.The exchange was eventually returned and we have now processed that exchange return accordinglyThe refund has not been processed as of yetIt has however been expeditedWe are requesting our Accounting department to expedite the check tomorrow and have it shipped out via Fed-Ex.We urge customer to allow us until tomorrow, no later than Monday, to provide update along with a tracking number.Since we are fulfilling the refund request we consider this matter closed. We thank customer for their patience

Complaint ID ***Revdex.com Columbus, OhioIn reply to the letter we got on 10-22-15.They said we must have contacted our Extended WarrantyThe first time I called Funai Svc Corpwas June 29, They had me call *** *** in Lincoln to come out and fix the TV*** had to order a part from Funai and they said the part was on back order until AugThey replaced it on Aug 13th and it did not fix the problem*** informed them the TV was defective*** called me and said Funai Svc Corp would get back to me by a week and halfWhen I didn't hear from them I called them on Sept and they informed me they would send a boxIt would take to daysI would wait a week and call about the boxWe waited from Sept to Oct for a boxIt was supposed to be sent by Fed ExThey did not tell me it was a courtesy for them to send us a boxThey have never called me even onceI had to call them every timeWe did not deal with anyone but themWhen they said we must have contacted another warranty that is an outright lieThey also said they called me to set up an exchangeThat is a lie alsoWe got tired of waiting on them so we went to Shopko and talked to the managerThey gave us credit on another TV since we have been dealing with it for so longOnce we got the box we were afraid to send the TV back because they are so undependableIt probably would have been another months before we received a TV.I just want you to know we were not satisfied at all with Funai Svc Corp customer serviceThey should not have an A+ ratingIf we would have send the TV back and waited for them to replace it we would be without a TV for months at least. I would also like to say that Shopko treated us very niceThey helped us with our problem and we have had our new TV a weekWe certainly never bought any product that Funai Svc Corp make and never will againWe did get our problem taken care of but not by Funai