Funai Service Corporation

Revdex.com:
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me

The business never contacted me as they stated in their email

We are in reply to customers complaintCustomer unit was shipped back to customer 04/19, and received 04/which is the same day the complaint was filed.We would like to close out case since the unit was already shipped back

We are in reply to Mr***' complaintAfter offering customer a refund, we wrongfully sent MrMorris another exchangeThis was not done intentionally as we had already agreed on a refund, rather a system glitch which did not recognize the cancellation of second exchange for a refundCustomer received last TV exchange 08/well before this refusalCustomer was contacted by our call center staff and was apologized to for the inconvenienceOur offer to refund the value of the unit still stands as that was pre-authorized, however we will not process the refund check until the last unit is returned to your warehouseOnce the last unit is returned and processed in our warehouse, at that time the refund check will be expedited and rushed out to customerOur Logistics system will not allow us to process the refund until the last defective unit is returned by designWe hope customer understands and we appreciate customers time and patience very much.Again, we need the last unit returned before we process the refund checkThank you again for your understandingTo take advantage of the refund previously offered and authorized, feel free to contact our Call center team to initiate and arrange the return of the last unitIf customer would like to keep the last unit received, pleas notify us and we will cancel the refund processSince the refund is still an option we consider this matter closed

We are in reply to customers complaintWe would like to clarify, the refund was never approvedWe will however proceed with the refund and contact customer if neededThe refund will be authorized out of courtesy for not advising customer all sales are final when the refund was requested by
customerIf customer claims they did not receive the remote purchased, we simply re-ship another remote not refund the money back.We thank customer for their time and patience

Revdex.com NOTE: Revdex.com requested documentation from consumer regarding terms of warranty and received the following response We have copied consumer's earlier rejection of business response below for the convenience of the partites:I want documentation from themI want to see where I agreed to this warranty aggrement about them taking my TV and not sending me another backWhy is this being put on me the customer to show documentatinI never aggreed to this warranty aggreementI was told they would send a tech out to fix my TV, when they had no techs in my area they told me to send my TV in and they would send me another TvThey never told me that if they didnt have any in inventoy that I would get a refund instead lf a TVIf that were the case I would have NEVER sent it inThey failed to inform me of their "warranty policy"The Revdex.com is failing to see my biggest complaint! This company insured me that I was going to receive a TV once they recieved my broken oneI asked them before I sent it if I would get a TV in returnThey told me that I would and they knew at the time which TV I had and they knew right then that they didnt have any in inventoryYet, they still told me I would get a TV in a couple of weeksThey knew they could TAKE my TV, fix it, and RESELL it and get some more moneySo they went ahead and told me to send it in for replacementThis is CORRUPT!! Its not right!! This is an awful company and I'm sure they do this kind of crooked act constantly! Like I said above, I want proof where I agreed to this warranty of giving me one 'IF' they had one in inventory or a refund! And just to clarifyIf they sent me a check (which I never aggreed to, so they shouldnt have sent it) I will not accept it and this case will stay open!! Date Sent: 12/8/5:47:PM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: 10984706I am rejecting this response because:I have repeatedly rejected the dollars because I was told they would send me a TV backThe price of dollars will not get me another inch TV and I dont accept thisI was told before I ever sent it back that they had this item to send me once they received my old TVThey waited till they received my TV before telling me they didnt stock these items anymoreLike I said in original message if they would have told me this from the beginning I would have never sent it back to them because I knew I couldnt get another TVThey basically STOLE my TV and fixed it and resold itThey told me this! They could have sent me MY tv back when they figured out tbey didnt havt any in inventoryThey are a corrupt business and I never aggreed to their crappy refundi want MY TV BACK!!!

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to assist customer with the warranty options available for the 32" Emerson unitUnfortunately what customer is asking for is not part of our Exchange processCustomer has
been advised on multiple times by several agents including a member from our Escalation Supervisor teamWe are more than glad to replace customers unit, once customer ships back the defective unit, and defective unit is received at our facilityOnce we receive and process the defective unit, at that point the exchange unit is shipped out to customerOur process is standard to all of our customers, we require the defective unit first before we ship out the replacement under warrantyWe urge customer to be cooperative and use the pre-paid return labels we have already provided to allow fto return the defective unit so we can process the exchange while the unit is still under warrantyWe thank customer for their time and patienceCustomer is welcomed to call our call support in case there are any questions regarding our Exchange processSince the unit is still under warranty and our company is waiting for the defective unit to be returned so we may process an exchange, we consider this matter closed

I am rejecting this response because: The 2nd replacement that I received was damaged also

We would like to apologize for the delay in processing the second check for customer with the value of the balance remaining which will be $to equal the amount paid for the unit per the receipts sent to us by customerDue to holidays the check has been delayed, however we understand the check should be cut by this FridayOur Call Center will make a courtesy call to customer once we have more updates available as we intend on following through with what was already approved for customerThere is nothing more we need to update at the momentThe second check will be processed as intendedOnce we reply the case is automatically closed

We are in reply to Ms***s complaintWe would like to apologize for any inconveniences we might have caused while attempting to service customer under our manufacturer's warrantyWe were finally able to reach customer and have offered to process a check refundThe refund will be processed
upon the return of the last unit that is with customerWe apologize for the late reply but did not want to go forward until we spoke with customer and offered the refund so everybody is on the same pageShould customer have any questions or concerns she should continue to contact our call center department for updatesWe no consider this matter closed

This complaint appears to be settled, they did send out a refurb - thank youO

I am rejecting this response because:i was contacted by comp last 4/and told tv would be shipped idays, called today and was told it wasn't approved. Regards,
*** ***

I am rejecting this response because: I have read many complaints and it seems bunches of this brand tv sold at Walmarts have done the same thingAlso noteable, many of them were well within the warranty time, but they reported neither you, nor Walmart would honor the warranty anywayNumerous consumers complain they should get a class action goingI will very much like to join them if this is the horrible service I get from you, on top of a faulty unitI am not stupid, I know everything we buy has a shelf lifeBut for more $I would expect to get yearsMaybe more on a device that has lower traffic as I noted previously, this tv is the one in the bedroomAlso, since I reported the first line in the tv, a second one has appearedIf it is a faulty panel, that will cost way more to repair than to buy a new one (which would have a new warranty, even though apparently you don't seem to be held responsible if it is not honored)please don't be rude, and insultingYou answered as if you would fix the issue had it still been under warranty, knowing full well they are designed to break, right after the warranty is upIt looks like cracks inside but nothing is touching the tvThe tv is not being movedThere is no reason for it to just crack! When I turn the unit off it no longer shows, so whatever it is, it is internalThe least you could do is help me diagnose the problem and help me retain replacement parts, you wouldn't even do less than that and help locate a repair person/shop

I am rejecting this response because: the customer service agents at Funai, like I mentioned already, were not able to answer even the most basic of questions. Also, they were unwilling to allow me to talk to a supervisor. Terrible!
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe company has contacted me and has agreed to have me return the item and then they would replace the defective merchandise with another working itemAs long as I receive a working product I will be satisfiedI will be returning the item on Monday and hopefully within a month I will have a working productI reserve the right to complain if I do not receive a working product after I return the defective oneThank you.
Regards,
*** ***

We are in reply to Mr***'s complaintCustomer was initially processed for an exchange. The defective unit was returned to our warehouse as part of Exchange processUnfortunately we were not able to fulfill the exchange request due to not having inventory available to replace customers
unit withCustomer purchased a promotional item for the Black Friday sales We allowed ourselves more than the expected exchange time provided to customer to as we were expecting stock to become available for exchangeOn 12/we attempted to reach out to customer to advise we do not have inventory available for exchange and would be offering a refundWe were not able to reach customer, we then emailed customer 12/and advised we would be issuing a refund.It looks like we processed the refund before we received customers proof of purchase receipt and already issued a check for the total amount paid for the unit of $We will be requesting to issue a second check fro the state sales tax customer paid since customer did provide us with the receiptWe ask customer to allow 5-days to process the second check for the remaining balance of the state sales taxSince we have already issued a full refund for the amount paid for the unit, we now consider this matter closed

We would like to apologize for the late replyThe complaint was passed on to our Out Of Warranty Neato team to address and reach out to customerMeanshile, we advise customer to please wait to be contacted by our Neato teamShould customer have any questions or concerns, we urge customer to
contact the Out Of Warranty team for further assistanceWe thank customer for their time and patience

I have still not received the replacement and there's been zero communication from SanyoThey have not made a good faith effort to resolve this complaint

As previously explained, customers model was a Black Friday promotional model from This model was intended to sell during holidays from Because this is promotional model, we currently do not have stock and do not have an estimated wait time therefore have offered and processed a full refund for customerPlease note we have refunded the full value of the unit which was $Customer did not send us the receipt so we may have refunded the state sales taxSince we have already processed and mailed out the refund for customer there is nothing further we can offer other than our apology for customers model not being in available for exchangeWe have followed through with our responsibility of provide a warranty option for customer that was still under Manufacturer's WarrantyWe again consider this matter closed as the refund check was already issued and mailed out to customer

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to exchange the unit for a second time under warranty. This issue is not a matter of speaking with our CEO, it is simply a process issue we must be allowed time to
resolve internallyWe apologize to customer for giving the impression we are "looking for the unit'Our Ohio location works as a return c enter for most of our product in the US, it is not just a location for our Consumer ExchangesWe have fixed the discrepancy on our end and thank customer or being patientWe are requesting exchange today, we will have an update for customer by Monday whether the exchange has shipped or will provide an alternativeSince we are following through with the exchange as intended, we consider this matter closeOur Call Center staff will contact customer to provide this same update