Funai Service Corporation

Not to make excuses, but there have been a number of weather-related and personal family issues that we've been managing, that has delayed our response to Sanyo's repair center. I did attempt to connect with it today, by leaving a voice message to make arrangements for the repair to be done at our residence

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to service/replace the unit under warrantyWe would like to clarify, we Funai Corporation have been manufacturing and servicing Magnavox products for over years now
Customer did not get switched over to Funai, we manufacture, sell, and service the Magnavox product customer purchasedWe do NOT offer new units as warranty replacementsHowever, we do not replace "used" units, or broken unitsAll of our inventory stock used for Warranty Exchanges are Grade A stock that has been inspected and recertified by our facility here in the USAt the time of exchange we did not have any Magnavox stock available, to which customer was offered a replacement for a Sanyo brand which is also manufactured and serviced by FunaiCustomer accepted the substitute to receive as exchange Customer has been contacted and has accepted our offer to Refund the full amount paid for the unit which will be processed upon return of the exchange unit received by customerWe thank customer for their patience and consider this matter closed

We are in reply to customers complaintPlease accept our apologizes for the late replyWe are still waiting to hear back from our accounting department in regards to customers claim that the refund check already mailed to them bounced and was not cashableWe would like to remind customer, we are
a US based company and the amount sent to customer was converted from Canadian dollar to US dollarWe have never had any issues with any consumer refunds not being valid, especially for such a small amountAs soon as we have an update, our supervisor staff from call center will reach out and provide to customerWe urge customer not ot reject this reply as the case is pending and will not have an immediate update until we communicate it to customerWe thank customer for their time and patience

We apologize to customer for not having the tracking information available on our last replyThe unit is on route back to the customer as previously statedAgain we consider this matter closed https://www.fedex.com/apps/fedextrack/?action=track&tracknumber=***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

To Whom This May Concern;I am requesting assistance in resolving complaint *** After multiple emails and faxes I have not received reimbursement or a response as to when this will be completed from the Funai Corporation, IncThis request is under *** ***I have received confirmation via phone that this request is being processed only to call back and be told it is notI have received different response from different representatives and am requesting assistance as I am not getting any support from the Funai Corporation on resolving this matter.Thank you in Advance,*** ***

A refund check was prioritized and shipped fto customer on 12/The refund check was delivered to customers home 12/Customer will NOT receive a follow up phone call from our company as we have followed through with receiving the refund value of the unitThere is nothing further to follow up with customerWe consider the call centers response and the response provided by our company through the Revdex.com as an official response to customerThere is no need to contact customer further as have followed through on our endIf customer is claiming they have not received the check, we strongly urge customer to check their home deliveries as the refund check was delivered by f12/There is nothing further to update for this customer FTracking Number: ***

We are in reply to customers complaintWe have reached out to customer and made contactWe offered to exchange the defective unit for customer under warranty, with the understanding the replacement unit will not carry any warranty past days as the Original Manufacturer's Warranty has already
expired past the year markWe thank customer for their patience and are happy to make an exception for customerSince we are now in the process of exchanging the defective unit for customer, we now consider this matter closed

We are in reply to customers complaintWe would like to clarify Funai Corporation does not manufacturer or sell Neato productsWe can however have a representative from Funai Service reach out to customer and provide update & status on the repair unitPlease expect a call back by Monday no
later than TuesdayThank you, we consider this matter closed

We would like to apologize for any inconveniences we might have caused while attempting to fulfill the repair as part of our Out Of Warranty Repair programCustomers unit has been prioritized and will be shipping out tomorrowOur team has also state they will b waiving Parts & Labor fees due to the inconvenienceWe thank customer for their time and patience

I am not, have not, and will not ever be satisfied with a refund and have made Emerson Customer Support aware of this, along with the Revdex.com and the Attorney GeneralI did receive a check and I have not cashed it and am prepared to mail it back as it is not what I agreed toOnce again, when I contacted Emerson originally, I did not ask for anything and was told to send in my tv and I would promptly receive a replacementWhen Emerson realized they could not follow through with what they told me, I asked for my unit back as I did NOT want a refund, I would rather watch the tv as it was or have the option to have it repaired at a shop than not have a tv at all (because $will not purchase another equivalent product)It was not Emerson's decision to make to keep my tv and demand me to take a refundThey told me they will repair my television to be used as a replacement for someone else, but that is not fair, nor ethicalI should have the option to have it repaired for me, and if not by Emerson, I should have the option to get it repaired by a local shop at my expenseI did not request a refund, and I did not even request a replacement, I was OFFERED a replacement in writing, and when they could not follow through with that replacement, I should have been contacted PROMPTLY and been allowed to have the option to get my television back, or accept the refund, whichever I CHOSEI have contacted the Attorney General and a lawyer and found out if they can not follow through with something they offered in writing, I should have had the option of whether or not to pursue any kind of transaction with them or receive my product backI will mail the refund check back to Emerson and look forward to receiving what I was promised, or my exact unit I sent in back, or market value to get the equivalent 50" LED tv

We do not understand the purpose of this complaint. Customer has been told by our Call Center what we are doing for customer every step of the wayCustomer declined last exchange to which we offered a RefundCustomer verbally accepted the refund last monthCustomer no longer has the
original proof of purchase/Receipt, we will be refunding the amount of $for this unitCustomer accepted the refund amount on 09/The last unit has been returned and processedThe refund check will be processed this Friday as our accounting team process refunds once a weekWe ask customer to patiently allow the USPS enough time to deliver the check, as we need to wait until the check has been delivered or has been returned back to our Ohio officeSince the refund is being processed accordingly as already agreed and accepted by customer we consider this matter closedPlease do not refuse response unless the check has not been delivered to customer after 2-weeks

We are in reply to Ms***'s complaintWe would like to apologize for any inconvenience we might have caused while attempting to service the customer under manufacturers warrantyThe repair center where customer was initially referred to misunderstood the type of warranty carried by our
product and was contacting the wrong Sanyo companyWe have since cleared up the miss-understanding and have contacted customer to bring the unit to the repair ship to fulfill the repair and allow the Manufacturer's Warranty to cover the unit and repair the unitCustomer is now refusing to repair the unit which is still covered under Manufacturer's WarrantyPrior to contacting the repair center, customer also refused to exchange the unit under warranty for a re-certified unit in line with our Manufacturer's WarrantyWe encourage customer to bring the unit to the repair center, the repair center again has been notified and has agreed to fulfill the repairWe will NOT be offering to refund the value of the unit, at this point the unit is repairable as fat as we knowIf customer is not satisfied with the repair, we can exchange the defective unit for a re-certified replacementWe consider the options provided to customer in line with our Manufacturer's Warranty and consider this matter closed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me because I was sent a tracking number however I have not actually receieved whatever is being shipped to me

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to send customer a replacement stand.Before we offer a refund for the stand customer claims is the wrong stand, we would like to have one of our Supervisors reach out
to customer and collect more detailsWe would like to assist further more and understand why customer has difficulty with the stand, validate that if it is the wrong stand, and understand if we can simply send correct screws to customerOnce our Supervisor reaches out to customer we can determine which option it is necessary to go forward.We thank customer for their patience and expect a call from a Supervisor

I am rejecting this response because: I received replacement television the other day after taking out of box to try there was no paperwork or remote or screws to mount the base Television itself seams to be in working orderBut put back in box and waiting for response regarding this .And about missing warranty papper work alsoOutside of box says it would be in the box but wasn't

The Labor Warranty on this unit expired 2/21/2015, almost year agoCustomer is welcomed to contact us back to take advantage of our Parts Only extension which we are making an exception for out of courtesyCurrently the unit is now out of Manufacturers Warranty, we are offering to extend the Parts Warranty coverage as a one time exceptionWe now consider this matter closed

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to service the unit under our manufacturers warrantyWe would like to clarify, although customers original call was in April, we did not initiate the Exchange until June,
as we made an attempt to repair the unit at first.Customer returned the unit back to us on 06/We did have a small delay due to no available inventory for customers modelOnce we replenished inventory, the exchange unit was shipped out to customer which was received on 08/12.We assume all is well with the replacement unit since we have not heard back from customerSince customer has received the exchange unit, we now consider this matter closedShould customer have any questions or concerns we urge customer to contact our Call Center for further assistance

We are in reply to customers complaintWe would like to apologize for any inconveniences caused while attempting to service the unit under Manufacturer's WarrantyWe do understand customers frustration, however that does not dictate the warranty options available for our customers.we do not have
any of our Servicers available near customers area so we used a 3rd party for help cover areas where we have no servicersWe are able to see on our end, the first repair was cancelled by the 3rd party servicers due to the Technician/repair man no longer being availableThe second attempt was eventually cancelled as wellWhen repair is not an option we offer to exchange the unit which customer quickly declined.We will NOT be offering a refund, nor a cash refund, not an option available for customerWe can however exchange the unit for customer or schedule the repair once moreWe urge customer to contact our Call Center to initiate the Exchange covered under our warranty as quickly as possibleWe consider an exchange a fair resolution as stated in the warranty for this unitAgain, we will not be offering a refund at this pointWe thank customer for their time and patience and consider this matter closed

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while repairing the unit as part of our new Out Of Warranty Repair programDue to the success of the program, we were not able to repair the unit within the estimated
Turnaround Time originally provided to customerWe have an update, the unit was successfully repaired and has been shipped back to customerPer ftracking number, the unit is scheduled to be delivered by MondayWe thank customer for their time and patience and consider this matter closed ***