Funai Service Corporation

We are in reply to Ms*** complaintWe should like to apologize for any inconveniences we might have caused while attempting to service the unit as part of our Out Of Warranty Repair processWE assure you the Neato team is doing their best to not just repairing the unit but providing
customers with updates to the best of their ability.Customer was reached today and provided the return tracking numberSince the unit is being returned back to customer, we consider this matter closed

From: Ashley *** *** Sent: Wednesday, March 09, 8:AMTo: ***Subject: Re: Consumer Complaint ***Good Morning! Yesterday morning I sent you a rejection to my complaint id # *** and requested that the company issue a stop payment on the second check However the check came in the mail yesterday So I would just like to close this case I have contacted the company directly to let them know I have received the check and they said I should have no issues cashing it I apologize if there any issue or problems.Thanks *** *** *** *** ***
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I am rejecting this response because: The repair shop affiliated with this company has not contacted .Me nor provided me with my televisionIt is on sanyo which is who manufactured a tv of poor quality to figure out why they are doing business with a repair company that is not doing there part not meI would like a refund or I will be contacting my attorney to sue this companyThere advertisement is they do not provide quality productsMy tv stopped turning on after monthsThe customer service is not to my satisfactionThey keep telling me they are escalating my case to cooperate and I have not received a call from themI had to call the sanyo warranty times and the repair shop moreAs of this day 9/2/I still don't have my TV

We are in response to customers complaintWe reached out to customer and offered a one time warranty authorization to cover Parts Only to have unit repaired at one of our Authorized Service Centers where we would cover replacement parts and customer would be responsible for the labor charges
Customer refused the warranty extension and decided not to have the unit repaired under our Parts Only extension.The warranty on the unit expired November of 2015, we were attempting to make an exception for customer's unit is not longer covered under Manufacturers Warranty, unless customer purchased an extended warranty at the storeOur Manufacturer's Warranty covers Labor for the only the first days, Parts are covered for up to year from purchaseCustomer has month to take advantage of our Parts Only Warranty coverage at one of our Authorized Service CentersShould customer decide to have the unit repaired under Warranty, customer must call back to our Call Center to be referred and authorized for repair.Since customer refused our warranty repair exception, we now consider this matter closed

As stated previouslyWe are doing our best to bring closure to this pending issueCustomer must call to fulfill the order.The contact number provided by customer does not have an address in our system, we are doing our best not to waste customers timeWe urge customer to call our call center or answer the call when our staff calls, to verify the address so we may fulfill the orderBelow is the information in our systemOur only explanation is the Exchange was created without the information saved.*** ***
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We are in reply to MsP***'s complaintWe would like to apologize for any inconvenience we might have caused while attempting to assist customer with her issueUnfortunately the warranty on the unit expired year after the date of purchase, which would have been sometime in The last
time we were contacted by customer was July At the time we notified customer the unit was no longer covered under our limited Manufacturer's WarrantyWe have not been contacted by customer sinceCustomer is welcomed to bring the unit to any local repair shop for repair at customers convenience, however it will not be covered under warranty as the warranty has since expiredIf customer purchased an extended warranty through the store at the time of purchase, we urge customer to contact the store for further detailsWe thank customer for their time and consider this matter closed

I am rejecting this response because: I was told last Friday Oct by a REP at the Warranty service I could get a refundI have been waiting since September for this repairI have NO tv and am paying for cable stillThey have refused to answer any questions about the repair and when it will be completedIn less than a month my warranty will be no good- I feel this is what they are doing to meI have never met more rude customer service reps.They will not call me or tell me what is going on- I do not want a refurbished TV that was someone else's piece of junk and have this happen againI would have never bought it in the beginning if I knew I had to deal with people that lied about repairing my TVI want my money back because of them lying and not fixing my yv
Regards,
*** ***

I am rejecting this response because:This company is so incompetent, they do not know I did return the property. As I stated earlier on 12/18/they stated they would send refund in 10-days. I received the refund on 2/8/Because they are too stupid to figure this out..that was days ago. This from a original complaint on 11/8/16.After years in retail, mostly in management positions, I have never seen a company so rude, and worthless FYI, I have sent a letter to MrAkira Yat your corp office, but I am sure you are so clueless, you do not even know who that is.I can only hope your other customers get the word and never buy from Sanyo again

We are in reply to Ms***'s issueWe would like to apologize for the delay in processing the second exchange for customerWe understand the exchange took a little longer than the expected Total Turnaround time provided to customerThe exchange was shipped out to customer and delivered
07/Since we show the second exchange was delivered to customers address, we now consider this matter closedWe thank customer for their patienceFTracking Info: ***

We are once again in reply to customers complaintOur offer to exchange customers possibly defective unit standsOur Exchange process is not negotiable, the defective product must be returned in order for a replacement unit to be shipped outShould customer decide to take advantage of our year Manufacturer's Warranty and have the unit exchanged for the second time, customer is welcomed to contact our Call center to arrange the exchangeSince we are offering to exchange the unit under Warranty we consider this matter closed

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to meI have received my televisionThank you for all of your assistance with this matterI greatly appreciate itRegards,
*** ***

We do not understand why the response was rejectedOur accounting department re-mailed the check to customer to one of the updated addresses provided by customerWe show the check was cashed and cleared by our bank on 09/12.We show the check was signed with what look like customers name along with the bank account it was deposited toThe check came from Funai Service Corporation, not MagnavoxIf customer would like a copy of the check we urge customer to contact our Call Center as we have the copy availableSince the check was cleared we again consider this matter closed

Customer was contacted as stated in SeptemberCustomer needs to contact the Out Of Warranty Neato team for further assistance as we cannot assist directly through Revdex.comThis case has been closed on our end as we cannot delegate through Revdex.com

Yes I did finally get the robot. Thanks for stepping up and helping me through this painful process to get my robot and money back.Best, *** ***

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to process a refund for customerWe have determined the cause of the refund not being processed was due to an internal discrepancyBasically we have everything we
need on our end, but due to a clerical error the actual check was not requested, however in our system showed it was already processedWe completely understand customers frustration, the delay was not on customers end, it was an internal issueOur accounting department processes checks once a week on FridaysDue to time constraints, we will assure customers check is requested and processed next FridayOnce we have the check number and update available for customer, one of our customer service staff will reach out to customer and provide the updateDue to the delay we are requesting the check be prioritized and shipped to customer 2nd dayAgain, once the updates are available, we will have our staff reach out.Since we are assuring the refund will be processed, we consider this matter closed

From: *** *** [***] Sent: Wednesday, March 01, 10:AMTo: ***Subject: complaint # ***Received my vacuum unit back yesterdayThe unit was repaired & they discounted the repair fee due to it taking months to fixThank You for the help

We are in reply to Mr***'s complaintWe would like to apologize for any inconvenience we might have caused while attempting to service customers during his only call in to our Call CenterOur agent did advise customer of our Manufacturer's Limited Warranty which customer was still covered for
at the time of callOur Manufacturer's Limited Warranty covers Parts & Labor for the first days from date of purchase, year coverage for Parts Only after days .This places customer under Parts only warranty which customer is responsible for any labor charges quoted by one of our Authorized Service CentersWhile it is standard for our agent to advise customer the Supervisor will quote customer same Warranty, we apologize for customer not being able to speak to one at the time of the callOur Call Center has a Supervisor staff available during all business hoursWe have no further calls from customer letting us know of his discontent of the Manufacturer's WarrantyAgain, we will cover any serviceable parts under warranty, customer is welcomed to contact us to arrange repair through one of our Authorized Service Centers where customer will be responsible for the labor feesLabor is only covered for the first days after purchase date, which placed customer well outside our Labor coverageAlthough warranty expired 07/02/2015, we have record of customer calling and are more then willing to extend the Parts only coverage for customer as we know call was made prior to Warranty expiring, We consider our Parts only coverage satisfactory resolution and consider this matter closed

We are in reply to Mr***s complaintCustomer contacted our Call center May of The unit was diagnosed as damaged by the servicing technician to which then the Warranty was voided on the unit as we do not cover any type of damage whether it is intentional or accidentalThe damage was
not caused by the technician, rather reported by the technician as damagedDue to the age of the repair and the unit, unfortunately this is not something we can no reconsider making an exception on as the Warranty on the unit expired October of last yearThe Warranty on the unit expired more than a year ago as it was purchased October 19, and our Manufacturer's Warranty only covers repairs year from the date of purchaseAgain, we do not cover damage, and the warranty has expired to which we now consider this matter closed

We are in reply to Ms*** complaintWe apologize for any inconveniences we might have caused while attempting to assist customerUnfortunately this unit was purchased more than a couple of years ago, it was purchased Feb 2012, and the Manufacturer's Warranty expired on Feb
2013. The unit is over years out of Warranty coverageAgain due to the age of the of purchase we will not be offering to repair/exchange/refund the unitWe consider this matter closed

I am rejecting this response because:Even though I received the unit, it was returned with a blade brush and not the combo brush which was in it when I sent itAlso missing was the dust filter resulting in dust and debris filling the inside of the unit and clogging the rear ventsReturned with missing and wrong parts resulting in unit damage