Funai Service Corporation

We are in reply to Mr*** complaintFortunately, we are not having any type of issues with the model that has been replaced for customer multiple timesFor whatever reason we have attempted to exchange the unit several times and customer claims it is still not workingWe have since
offered to process a full refund, and have asked Mr. *** to send in the receipt so we may process the refundWe have not received any proof of purchase from Mr*** since 12/when he made the last phone call to our call centerWe will NOT process any more exchanges as for whatever reason did not work out with Mr***We are proceeding with the refund, if Mr*** no longer has the proof of purchase, we will refund the value price of the unitWe need Mr*** to return our call to follow through with the refund that was authorized the last few times he contacted our Call CenterWe cannot proced with refund until we either receive the Proof of purchase or get confirmation from Mr*** he no longer has the receiptSince the refund has already been authorized and just need Mr*** cooperation, we consider this matter closed

I am rejecting this response because:I can not provide a receipt because I was instructed by the Service Department to include the original receipt in the packaging when returning the defective product to themI can't be sure what exactly the amount was that I paid, if it was $then okI am not saying it was an amount more than thatHowever, what I am saying is that $will not buy me another 50" tv and that is what I sent to themI simply wanted the parts to fix mine, I did not ask for another tv, that is what they offered meSo I went with what they had told me that they would do which was send them my defective tvI had already figured out what the problem with the defective unit was and since it was under warranty, which clearly states the parts were warrantied but not the labor, I simply requested to have them send me the part and I would have a friend of mine who is a certified tv repair man install the new part from meI could not go to one of their people to have it done because it was a hour drive away from me and I just don't have the time nor money to do thatIf they would have just sent me that part, which on ebay was $50, then we would not be wasting the Revdex.com's time and I would have an operating tv instead of a month headacheInstead, I do not have a tv, they are trying to refund my money which also will not get me a tv, and dismiss the now hours of my life they have wasted from being a very selfish company that does not care enough about their consumers to actually take the time and study the case to see the real problemYou want to send me the $218, then fine, I guess I will except itIt will cost the Funai Corporation a lot more than a couple hundred bucks or one single tv when I am doneI will never buy or even look at any product that Funai touches and I will make it my point to tell everyone I possibly can that the Funai Corporation is nothing more than a bunch of scam artist who tend to do things like; tell you that they will send you a replacement tv and instead send you a refunded price that you worked to get while they resale the tv you sent for another profit; ask for the original receipt to prove you purchased the tv AFTER they clearly requested that it be included with the package that you shipped back to them; waste hours and hours of your time only for you still not to get the tv that you stood in line for hours and paid for only to quit working after monthsWhy couldn't they have simply sent me my part when I asked the very first time I got in touch with them? Thats all I wanted, nothing more, nothing lessVery simpleNow they have drug it out to this big ordeal over one measly part that was under warranty I might addIn hindsight I wish I would have just bought the part myself, fixed my tv, then sent them the $billMy apologies to the employee/employees of the Revdex.com that are reading this emailNot a bit of this hostile email is directed at you, only towards the Funai CorporationI really appreciate your time and effort in helping me resolve my issues and also appreciate what you do for the consumers like me getting run over by sorry corporations such as FUNAIThank you for your time and patienceIf there is nothing more that you can do then I understand and I will be forced to make this a very public matterThey're going to wish they would have done what they said they would or done simply what I had originally asked them to1-50" led tv < thousandsOh and to the Revdex.com, would the emails that they sent me help you at all any or do I just need to send them to the consumer reports all over the web and news?
Regards,
*** ***P.SOh by the way, if they don't have a tv of that model to send me, THEN WHAT EXACTLY HAPPENNED TO MINE?

Hello, this is to inform you that as of today, May 24th I have not received any form of payment or contact from the business as promised

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while fulfilling the Out Of Warranty Repair as part of our new repair program.Customer was contacted FridayThe unit is scheduled to shipped back to customer sometime today, and the repair
fees will be waved for customer as a courtesyWe thank customer for their extra patience and we now consider this matter closed

We are in reply to Mr***'s complaintCustomer contacted us after receiving the exchange and made us aware the unit arrived with issuesPer customers description we determine it was due to damages incurred during shipping as these are fairly sized unitsCustomer was immediately offered another
exchange to which customer acceptedWe are once again shipping customer a box and return label to return the damaged unitPlease note the box is shipped to customer out of courtesy as we are not obligated to do so.We do not understand the purpose of this complaint as we are already processing a second exchangeThe multiple cases for customers account are due to customers impatience caused by continuous call backs from customerWe ask customer to be patient and honor our Total turn around time of 15-business days once the unit has been returned and received at our warehouse as there is nothing we can do before the unit is receivedWe also ask customer for contact our company directly for any issues or concerns regarding the exchange

We are in reply to Ms*** complaintWe have reached out to customer and have offered a full refund for her unitWe have already initiated the refund process, a return label has been e-mailed to customer to return the unitThe refund will be processed upon arrival and processing of the unit
Since we have reached out and offered customer sought resolution, we consider this matter closed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meWhat the company does not understand is that I bought it for the purpose of being able to set the time for a program that I would not be able to watch when it's aired. That is how they advertise it, to set the time for advance recording. They insist that the product is not defective but designed to work that way; then I don't need it or want it.I purchased it with the understanding that the timer would enable me to record something when I wasn't home or awake. I see no benefit to the recorder the way it is designed.I explained that to their personnel repeatedly and they, one by one, had me do different things to the wires, purchase new wires, and they also thought it was not operating as it should. So it is not just my misunderstanding, but they have to change their advertising to explain what it does NOT do, and their service personnel should also be informed, so that they don't have the customer going out repeatedly to buy new cables, and waste hours on the phone with them

We are once again in reply to customers complaintWe have received an update from our warehouseCustomers unit has been shipped back to customer, and all fees have been wave on the repairWe appreciate customers time and patience

I am rejecting this response because: I was able to resolve this issue by contacting Neato directly, despite them not having anything to do with the delay in my warranty repairI have now received my device back.
Regards,
*** ***

I am rejecting this response because:
They are giving me a current price quote And see why it is not currently selling for th orginal amount I paid it for because there product is as worthless as there word Walmart can sell a producted they purchased to the company for what ever price they see fit at the timeAlso I sitll have the warranty from Walfmart covering up to to dollars Why would a company insure a product for that price if it was never sold for that price, that makes no since at all whcih I still have a year warranty for the productIf I knew they were going to stick it to me like this I would have just waited a few more weeks and sent it back to walmart for a new one out of the box from the storeInstead of the terribly refurbished product they sent me back repeatidly The company can keep an apology, it does not replace my frustration with them nor does it give my children the ability to watch there movies This company have been misleading since this case opened upI will also take this matter to facebook, fingerhut, twitter and any other source social media I can find since we know word of mouth is a great advertisementKnow they can close on thatRegards,*** ***,

We are in reply to customers complaintOur Repair team reached out to customer Monday for a follow up supportCustomer was provided suggestions and an update we can supply complimentary filtersOur team also offered to have unit repaired again at no charge, however we have not heard back from
customerWe urge customer to contact our Out Of Warranty Repair team for further assistanceSince we have reached out to customer in regards to the complaint and provided a resolution, we consider this matter closed

We cannot leave your complaint open until you receive your unitThat is not the resolution we are providingWe are advising customer to expect to be contacted with updatesFunai Customer Service does not support Neato prodcutsWe cam however forward updated complaint to our Neato team at Funai Service warehousePlease close this matter as we have already forwarded the complaint to Neato team and urge customer to expect a call back

From: Funai Neato OOW *** Sent: Monday, August 28, 9:AMTo: DisputeresolutionSubject: Re: Re: Funai OOW Service - Order Update *** ***-- reply above this line --Dear Disputeresolution,*** *** just logged a message to a ticket in which you participate. I have filed a claim with fed ex waiting for them ________________________________________You're getting this email because you are a collaborator on ticket #*** To participate, simply reply to this email or click here for a complete archive of the ticket thread

We are in reply to customers complaintWe reached out to customer today to provide a resolutionCustomer was not home, however we were able to leave a message with customers wife to have customer return our phone callCustomer initially called our call center was stated he brought his DVD to a
local Servicer for repairWe have guidelines in the our Manufacturers Warranty, one of the conditions is the unit must not be repaired, opened, altered by a non-authorized personal, wheterh it is self repair by customer or by non-authorized servicerThis was explained to the customer which then we were forced to Void the warrantyOur Owner's Manual clearly states customer must contact our Customer Suppport for any assistance with the unitW were not contacted, rather customer took it upon himself to bring the unit to a local repair shop without consulting the manufacturerWe understand this must be stressful for the customerWe are reaching out to customer to offer a one-time replacement out of courtesyThe exchange unit will not come with any warranty as the Manufacturer's Warranty was VoidedWe will however ensure customer has a working replacement unitIf customer would like to take advantage for the one time courtesy exchange, we advise customer to return our call so we may start the replacement process.We thank customer for their time and patience

Customers complaint was forwarded to the Out Of Warranty Repair team and was instructed to reach out to customer to provide resolutionWe advise customer to contact our Repair team for further update

We are in reply to customers complaintWe have passed on the complaint to our Out Of Warranty Repair Team and have advised to contact customer to provide an update or resolutionShould customer have any questions or concerns, we urge customer not to decline this response, until they have been
contacted by the Neato Repair TeamWe thank customer for their time and patience

Hello!So, Funai stated to the Revdex.com and myself that the repair was (or would be) completed on my vacuum cleaner and that it would be sent out on April 27thOn April 27th, Funai updated my order as "Completed"Today, May 1, 2017, Funai has now updated my order again staying that they were "processing" the orderProcessing? Again? I thought it had been processed? I have no idea what is really going on (again). This was all documented to my electronic account, by the wayThere has been no communication from Funai to me about the completion of the order nor the update of processing (again) the order!So in fact, the Revdex.com and I as the customer continue to wait for a truthful answer and completion of this order and complaint.Sincerely, *** ***
*** ***

I am rejecting this response because:I do not consider the receipt of a defective replacement unit as an acceptable solution to my problem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:It doesn't resolve the problemThey only forwarded the issue to the Neato Funai Service, which is part of Funai Service CorporationI would like to have my Neato robot back and working before closing this issue.Regards,
*** ***