Funai Service Corporation

We are in reply to customers complaintOur Out Of Warranty Team spoke with customer todayCustomer agreed to follow through with repair for $The estimated time for repair to be completed is 04/27.We thank customer for their time and patience and ask time to allow to fulfill the repair This matter is now closed

I am still yet to receive any tracking or shipping information from the company I feel that this issue will can not be resolved until the product has shipped and the company completes its job

We are in reply to customers complaintWe would like to apologize for any inconveniencies we might have caused while attempting to replace the defective unit under warrantyWe understand customer stated they received an exchange unit in poor conditionWe absolutely agree this is not acceptable and immediately offered to exchange the unitAs part of our exchange process when a customer claims they received a poor condition or damaged unit we ask customers to send us a picture of the unit, a picture of the serial number, and in some cases a picture of the box to determine if there was damage during transitThese are all procedural requests for exchangenot requests to further upset our customersWe have already initiated the second exchange, a second RMA has been issued and to our understanding a second return label was sent to customer to return the exchange unit so we may process a second exchangeWe would like to point out, we do not replace units under warranty with a new unitThis is explained to the customer when the initial exchange is offeredThe exchange unit is determined once the defective unit has been returned and processed at our warehouse, not decided by the agentThis second exchange will be with another re-certified unit as we do not always have new products availableShould customer have any questions or concerns, we urge customer to call our Call Center and speak with a ManagerWe thank customer for their time and will do our best to process the second exchange as fast as possible once customer returns the exchange unit

As stated in previous response, Neato brand is not serviced by Funai Call CenterWe have already forwarded the complaint to Neato team to contact customerThere is nothing further to reject from the original replyWe urge customer to contact Neato team directly as we cannot provide resolutions for Neato brand products.We assure customer, the Neato team is working hard on all pending processes, and will respond to customer with an update.Please close this matter

We have already addressed the complaint in the original replyWe do not understand what is being rejectedWe explained occurrence and offered to refund customer the owners manual and issue a $refund upon the return of the manualCustomer is welcomed to contact our call center and return the manual for a refund of $which is the cost of the owners manualThis matter has been closed on our end

We would like to apologize for any inconveniences we might have caused while attempting to service/replace customers unit under warrantyWe do not understand the reply belowWe have sent out the exchange as advised on the last replyCustomer received the replacement unit yesterday 08/per FTracking Number 9622088340008147943200679001391102.Per the status listed on our Manufacturer's Warranty, we have replaced customers defective unit with a working replacement unitWe are in no way obligated to refund customer the price of the unit as we have already processed an exchange.We are disappointed customer is now threatening to take legal action, we have followed through with the guidelines listed in our Manufacturers Limited WarrantyWe once again apologize for the frustration customers has endured while we were allowed to fulfill the warranty on the unitWe thank customer for their time and patience and consider this matter closed

The exchange has already been shipped out and received by customer on 12/ftracking number : [redacted] Due to customer not having email access where we can quickly email a return label to print and use, we offered to mail customer a return labelCustomer never receive the label, which is a risk we take and choose to avoid by emailing labels directly to customer.We would also like to clarify, customer decided to self ship the unit due to no longer been able to wait for a return label to be re-sent to customerThis is another issue we like to avoid and self shipped units are not guaranteed to be processed as they are not received with the proper labeling referencing causing shipments to be lostWhich was the case, the unit was not received properly due to customer self shipping the unitWe thank customer for their time and patience and consider this matter closed

We are again in reply to customers complaint There was a miss-understanding with one of our agents and customer where customer was under the impression he was waiting for the exchange to be shipped out.We have since called back customer and explained we require the defective unit back before we ship out the replacementCustomer again understood the replacement unit will not carry any warranty pass days as the manufacturers warranty has already expiredWe are offering to exchange the customer for customer out of courtesy so customer can have a working unit, however will not come with any warranty past daysWe thank customer for their time and patience, since we have already agreed on an exchange this matter is closedShould customer have any questions or concerns, customer is welcomed to contact or call center for further assistance

The check was received finally at the address that you claim was undeliverable, not the address you stated that you sent it to Maybe if you did the things you claim you were going to do, the consumer would not have to escalate these matters to the Revdex.com You have lost a consumer for life in the way that you handled this whole processNow that I see previous complaints, it seems you have a habit of handling all these matters the same way--claim someone is coming out to fix, then when that doesn't happen you have the consumer send the product back, promising to get them a new one, then after a while claim you don't have another, then promise to send them a refund that never shows up

We are in reply to customers complaintAlthough the Neato brand is not supported by our Funai Call Center, we will forward the complaint to the Neato team at Funai Service warehouseUnfortunately we haven no way of providing direct updateson the Neato products We advise customer to allow 1- business day to receive an update by either phone call or e-mail with status update from the Neato team, in case they have not yet been contacted As we cannot assist further, we would like this matter closed as customer will receive an update from Neato team

We are in reply to Ms***s complaintWe would like to apologize for any inconveniences we might have caused while attempting to service, then replace the unit under warrantyUnfortunately we were unable to process an exchange which then a refund was offered to customer.The refund was processed and mailed out to customer on 01/15/for the amount of $since no proof of purchase was availableWe advise customer to allow the Postal Service enough time for the check to be deliveredShould customer have any issues or concerns we urge customer to call our Call Center back so we may assist customer accordinglySince we have followed through on our end with issuing the refund, we now consider this matter closed

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while servicing the unit as part of our Out of Warranty Repair programA refund has been issued to customer, and the unit has been returned.We thank customer for their patience

Since customer accepted resolution of receiving a replacement, there is nothing further to reject on this issueCustomer needs to reach out to our Repair teamWe have forwarded customers rejection to our Repair Team to make another attempt to reach out to customerPlease close this case as we have provided a resolution

Customer has been issued a refund for the repairWe thank customer for their patience

We are in reply to customers complaintWe would like apologize for the delay in processing the exchangeWe understand total turnaround time took longer than the time provided to customerWe understand the delayed was not caused by customer, we dealt with an unexpected issue while processing the exchange for customerSince correcting issue we have prioritized all of our pending exchanges including customersWe have since shipped out exchange which has already been received by customerWe apologize for the delay and thank customer for their time and patienceFTracking Number: [redacted]

I have received the check at long last The case can b closed

I am rejecting this response because:I spoke with the company on Wednesday and they said that the make and model of the TV was no longer made and this was why there was a delay and that I would be getting a refund and that you guys print checks on Friday witch Is todayyet again they have not called yet and its 3pm hereI don't want a replacement TV I want a refund so I can go buy a tv from a different company

Hello I was hoping to contact someone concerning a former case I filed against Funai TVThis case was supposed closed due the the company settling on a reimbursementThe company had agreed that they would refund me the full amount of the default TV upon return of the defective unitI returned the TV over a month ago and never received confirmation or my checkI threatened last week to open a new case with Revdex.com and they replied today stating that they resolved issues and have now sent me a check for $The price of the unit was $I am now wanting to seek assistance again in getting my warranty covered by this companyI would also like to know the possibility of gaining compensation for my time and the dissatisfying experience.Thank You, [redacted] ***

We are in reply to Mr***'s complaintWe would like to apologize for the delay caused while attempting to refer the customer to one of our Authorized Service CentersApparently there was a miss-understanding between our Servicer and our Warranty coverageAt this point we would like to offer an exchange to customer and bypass the repair processWe have reached out to customer last week and left a voice mail for customer to return our call to set up the exchangeWe have not received a customer call yet, however our offer standsWe just need customer to contact our call center so we can arrange exchangeWe consider an exchange a fair resolution and now consider this matter closed

We are in reply to customers complaintWe would like to clarify the warranty will not expire until customer has a working set by way of repair, or a working replacementWe assure customer we will not void any warranties while we are in the process of assisting customerWe will clarify, a Refund is not being offered to customer as the unit has not yet being repaired or replacedPlease note, we do not exchange defective units for "used" units, customer will not be sent a used unit, rather a set that has been reconditioned to new and has gone through various inspections pointsWe urge customer to contact our Call Center so we my assist accordingly in either repairing the unit if possible, or processing an exchangeWe thank customer for their time and patience and consider this matter closed