Funai Service Corporation

I am rejecting this response because: I received a used, refurbished blu ray player that does not work This Comany provided the worst customer service that I have ever experienced and did not resolve the problem Regards, [redacted]

We are in reply to Mr. [redacted] s complaint. We received a response back regarding customers issue, and unfortunately the customer's unit is now Out of Warranty coverage and a warranty exception would not be made at the time. Customer is welcomed to repair the unit at customers discretion. Since the... unit is out of warranty no further options will be made at this time and now consider this matter closed.

Complaint: [redacted] I am rejecting this response because:Funai Corporation took $for a diagnostic and did nothing for a monthVoicemail is fullThe phone is never picked up.It took weeks to even confirm the unit was received in their warehouse.Finally, after filing a Revdex.com complaint, they return the unit to me, after charging another $for "Major Repairs".The unit came back with a battery life of less than minutesAnd now they want me to repeat the process again?

I am rejecting this response because:The replacement did not work properly and I will not waste more hours on the phone with their customer service I spent months and many, many hours on the phone and it was absolutely pointless to deal with them I'm not waiting another or months for resolutionI would like to receive a NEW working unit This company produces inferior products and their customer service is a jokeFortunately I have the freedom to share my honest experience so others do not have to go through the same ordeal Regards, [redacted]

We are not providing any resolution to this complaintAll we can do is forward the complaint to the Neato team.As of 03/10, we were provided the following updates in regard to customers complaintA return label was mailed to customer on 03/The Neato team is currently waiting for the unit to be returned so they can once again make an attempt to properly repair the unit.Should customer have any questions or concerns, we urge customer to contact the Neato team for further assistanceWe are not dodging any issues as our Call Center does not service Neato productsWe will however make sure customer is provided a resolution by forwarding the information to the Neato Team for follow up.Thank you, we have considered this matter closed as we cannot provide any further assistance

We are in reply to Customer's complaintUnfortunately we have exhausted every option we can provide for customer and have now processed a refund for customer due to not having inventory available to replace customers unitCustomer purchased a Black Fridad promotional item that was sold during last years Black Friday sales This model is not typically sold throughout the year and currently we do not have stock forThis was already explained to customerOur Manufacturers Warranty covers only the unitIn the even when we have to refund the unit, we refund customer the full value of the unit including the state sales tax with a copy of the receiptWe understand customer does not have a copy of the receipt there fore she was refunded the amount paid at time of purchase minus the state sales taxWe processed and mailed out the refund check on 12/for the amount of $We feel refunding customer the value of the unit is more than a fair resolution and now consider this matter closedCustomer must allow enough time for the Postal Service to deliver the refund check

We are in reply to customers complaintWe would like to apologize for the additional wait time, we understand the repair has taken long than the original turn around time originally providedThe Out Of Warranty Repair program has been very successful, our Repair team is doing the best they can.You complaint was forwarded to the Out Of Warranty repair team, they will look in to your case and contact your as soon as possiblePlease allow a few days for the repair team to search your case and get back to youShould you have any questions or concerns please contact the Out Of Warranty Repair team and allow time for your concern to be addressedThank you for your time and patience

We are in reply to Ms [redacted] complaintThis is the first we FUNAI receive this Revdex.com complaint from customerWe are not quite sure what the complaint is in regards to.Customer called our Call center for assistance, we attempted to repair the unitUnit was deemed un-repairable to which we then offered to process an exchangeWe initiated the exchange and even sent out a Box and a Freturn label for customer to return the defective unit out of courtesy as we are not obligated to do soThe Box is on route to customer scheduled to arrive tomorrow, please see tracking number belowInside the box are packing instruction and a pre-paid Freturn labelThis has already been explained to customerWe are following through with exchanging the unit for customer as long as we have inventory available, if we do not another option will be provided to customerWe consider this matter closed

We are in reply to customers complaintOur Out Of Warranty Repair team has offered to replace the unit for customerWe advise customer to contact our Repair team in case this has not yet happened for further updates and instructionsWe thank customer fort their time and patienceWe now consider this matter closed

I am rejecting this response because: The item I bought was made by a company names "NEETO Robotics" On their website it says that "Funai" is the authorized company to service the units that are out of warranty Funai is not a reliable service company and I would warn anyone to avoid themAfter having my unit for months they say they are finally sending it back Do I feel confident that it is fixed or fixed correctly? Certainly not Attached you will see the referral to FUNAI for out of service assistance, this was taken off their (NEETO's) website

We request customer please wait for a Call Back from the Call CenterWe understand customer has been waiting for the exchange.There was a discrepancy with the exchange order where our system was not matching the customers informationWe are not able to locate customer address, we have already instructed Call Center staff to reach out to customer and collect more information so we may quickly process the exchangeWe apologize for the inconvenience, we understand this is not the customers fault and will do our best to ship out the re placement once we spoke with customerWe will follow through with the exchange and consider this matter closed

We are in reply to customers complaintWe would like to apologize for any inconveniences we might have caused while attempting to assist customer with their requestWe would like to advise customer the model in request is beyond any type of warranty coverage therefore our options available are very limitedSince customer did not provide the correct serial number when the call was made to our call center, our agent was not able to fully validate if the unit was a Funai supported unitWe would like to advise customer we do have Owner's Manual's online for free at no charge to our customers using the link belowThe remote control however would have to be purchased through our Call Center.Customer is welcomed to download a copy of the Owner's Manual Online at not chargeShould customer have any questions or concerns we advise he contact our Call center for further assistance We thank customer for their time and now consider this matter closedhttp://www.funai-corp.com/support/Manuals.aspx

We urge customer to stop rejecting replies and contact the call center so we may provide a resolution.The original complaint was regarding not have received the exchangeWhich we fulfilled and sent out to customerIf customer is now having issues with the exchange received, we strongly advise customer to contact the Call Center a resolution will be offeredWe cannot resolve the issue through Revdex.comOriginal complaint was addressed, customer must contact call center for further assistance

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

We are in reply to customers complaintWe would like to apologize for any inconvenience caused while attempting to assist customer with the issue reported to our call centerWe would also like to clarify, damage is not covered under Manufacturer's Warranty coverage, regardless if accidental or intentional we do not cover damage This was explained to customer when issue was reported to our call center on 03/The decision to not cover damage is not based on case-by-case, it is part of our policyWe understand customer is frustrated with the outcome, however this is not a matter that can be resolved by speaking with a Supervisor Unfortunately it is matter of warranty coverageWe are not familiar with the store exchange policyWe also advice if customer purchased an Extended Warranty to contact them for further assistance as we will not be able to offer any warranty options(repair/exchange/refund) due to damage.We thank customer for their time and patience and consider this matter closed

We are in reply to customers complaintWe have already offered a refund to which customer has acceptedWe apologize for the delay in the original exchange, the exchange was not shipped out due to no inventory availableWe advise customer to allow 100-business days for the check to be delivered once it has been processedThe refund check has not been processed as of today, we will however reach out to customer and provide updates as they become availableSince we have already authorized a refund to be processed, we now consider this matter closedWe thank customer for their time and patience

We are in reply to customers complaintCustomers unit was shipped out 04/19, and delivered 04/We would like to apologize for the longer than expected repair timeWe understand it was long than the original turn around time we advised customerWe thank customer for all their time and patience and consider this matter closed

From: [redacted] Sent: Tuesday, June 27, 2:PMTo: [redacted] Subject: [redacted] ***They replied in Revdex.com, but nothing has changed with my complaint other than in the Revdex.com site I still haven’t heard from the company, and no status has changed on their site since the 13th (weeks ago), when they replied I ask that you please re-open this complaint as not resolved to satisfaction[redacted]

We are in reply to customers complaintCustomer was called on 2/by a SupervisorWe have explained to customer the unit is almost year beyond any Warranty coverageDate of purchase was April of The Manufacturer's warranty expired last April 2016.We have provided several steps or suggestions for customer to try to rectify the issue she is experiencing with her unitAgain, we will NOT be offering any warranty options as the unit is beyond any warranty coverageWe will no be offering to repair/replace/refund the unit.We thank customer for their time and patience

We are in reply to Mr [redacted] 's complaint regarding the items listedUnfortunately our warranty covers only the unit itself and the accessories supplied with the unitOur Call Center team has written instructions when an exchange is processed to package the unit and include only the unit and the accessories that were included with the unit when purchased, for example the remote controlWe did NOT instruct customer to include any other products other than the unit and the accessories supplied with the unitAll defective products are returned to one of our locationsWhen these units arrive they are processed not repairedOur Return center does not keep any items other than the unit itselfThere is no chance these items would be available to return back to customer as they are not kept, rather disposed upon processing of the unitAgain our Manufacturer's Warranty only covers the unit under warranty, we will NOT be issuing any refund for any other items inside the box, no exceptions will be madeWe apologize if customer miss-understood our instructionsWe follow the same set of instructions to which we have processed for thousands of exchanges and provide on a daily basis to all of our customerWe now consider this matter closed