Frontier Communications

Re: Frontier Communications...
for over a month now I have been without a telephone and for 2 weeks of that, without wifi or cable, because of failed back-up system (which the phone tech told me I just needed to go buy a new battery for! which I did, and it still didn't work))....Finally 3 weeks ago a tech came out, went under my house and replaced the back up system, but the phone never went up again. 2WEEKS later, another tech comes out, does a repair slap shot on an exposed wire and the phone still doesn't work! He REFUSES to go under the house to find any other problem(even though the previous tech went under there to rewire the back up system) and NOW they want me to wait another 5 days from now before anyone will come back!!! And their response to me telling them I want to cancel my service was "sure! let me connect you to that department!" Ever since Frontier took over my service from Verizon I have had internet speed problems, TV service going in and out and so so many billing and technical issues, that if I were a rich woman, I would hire an attorney to handle for me!

I am a former Verizon customer. My service was purchased by Frontier. As a Verizon customer I was quite happy. As a Frontier customer I am extremely frustrated. They have incorrectly billed me, stopped service, provisioned the wrong service, had incorrect information for me, the gamut. I can tell you that their customer service is second only to the worst service you can possibly think of. It has been a frustration every single time I wpeak with them via phone, chat, or email. Today I found out that they were running a 150Mbps internet service for $40 per month and 300Mbps for $100. I am a current 150Mbps customer but am paying $84/month. I contacted them via chat and asked for this pricing. I was told it was for new customers only. So my neighbor could get it but I could not. Upon pressing the issue I was offered a $10 discount bringing my current bill to $74, still $34 more than the advertised rate. I was then told if I add phone service I could get both of them bundled for $64/month. This is crazy. I argued my point further and finally gave in to their monopolistic practices and told them to enable the phone line for the $64 per month. They then told me they made a mistake and the phone_internet would really be $76/month. What a huge waste of my time. I walked away with $10/month off and a drive to submit this complaint and report the situation to the Texas Attorney General, and to seek a new service provider, perhaps someone with interest in customer service. If I could give negative stars for this horrible corporate entity I would do so. They have no interest in their customers and I am convinced the only way they have them is because they bought them (like me) or there is not another option for someone. I would gladly move to ATT if they could break the monopoly Frontier has on comm services in my area.

Terrible! Ordered service a month ago, waited at house for 6 hours, finally got a call back from Frontier customer service saying they couldn't set up service because the old owner hadn't canceled his. They are a MESS!!!! I would give 0 stars if that was an option.

worse customer service in the world. I have spent so many hour of my life dealing with them over the phone, and no one seems to know what they are doing. I called to downgrade my package,and instead they add a identity theft service I did not request to be added, nor they change the service at all!, I called back to see why I had been sent an email to activate this new identity theft service, and the woman tells me nothing has been done with my account. then she tells me she will remove it, but the cost of the new downgraded package will still be the same? as it would had been without the identity theft service???? so shady so unclear to the customer, and as I ask her why the price is the same? she says, I am sorry you are right it is less??????... complete chaos informing the client of what the service is all about. I ask for her name and she said she will not provide me with any .... they are not allowed???????? I am done.

I am tired of paying for some thing i'm not getting. They advertise fast internet and it is very slow and when you call they put you on hold I have yet to talk to some one the tech person told me they where working on the problem well it has been slow for a year and nothing has been done .

If you enjoy being lied to about what your promotional pricing will be, extreme upward swings in your monthly bill, and having to call every other month to dispute whatever the last customer service rep said your bill would be but then wasn't; by all means use Frontier Communications.
I have never in all my life dealt with a company so blatantly deceptive. Out of a year and a half of using their service there was maybe 3 months where my bill was actually what they said it was, but in 2 months my bill went from $145 to $191 to $232. That was the last straw, I had to cancel. The worst part is I can't even tell if all the people that work there just that inept at their jobs they can't do anything they say they're going to or they just flat out lie with a smile just to get you off the line knowing they'll stick it to you next month.
I have no clue how this company stays in business or retains any customers. Stay far away from these people.

Credibility issue with Frontier. Since they took over FiOS from Verizon for my area, they are raising the price of the service. FiOS is a great product for speed/dollar ratio. Frontier ruined that by raising the price. I contacted Frontier via their online chat to negotiate my rate. The online rep offered me an upgrade from 75/75Mbps to 100/100Mbps with lower rate at $45/month. I asked her if this is only a promotion rate, she said no and it's good as long as I keep my service. Few months later, my billing went all messy and ended up Frontier wanted to charge me $76.98/month for the service. I made multiple contacts with their Customer Service via online and phone to try to resolve this and get compensation. I also requested escalation. Communication has been bad and Frontier doesn't seem to care enough to reach back to me via phone or e-mail to resolve the issue. Finally, Frontier said that was only a promotion rate and they will not honor that. I asked them to check their chat log since they did not offer transcript after chat, they said they do not keep log few months back. After a month of trying to resolve this, they finally said there is nothing they can do about this and I have to pay the $76.98/month rate. I am canceling my service. It's a great product and I enjoyed it when it was under Verizon and I thought Verizon's Customer Service is bad.

Overbilled every single month. Have to spend, at minimum, one hour per month arguing to get my bill lowered to the agreed-upon amount. Most recent bill was a full three times higher than my agreed upon rate. Ridiculous company, borderline criminal. Go with literally any other cable/internet company that you have available to you. I have never experienced worse customer service.

Horrible service. It is always out at least 2 of the 4 weeks of the month but yet they still charge full price.

I have been paying 87 dollars/month for phone and internet with speeds less than 2mbps. I called and cancelled over a month ago and my account in still active, which means "someone" forgot to cancel my account and I was still being charged for service. This business is a joke.

3 happiest days of my life:
1. Child being born
2. Wedding day
3. Canceling my services with Frontier Communications
In all seriousness, this company is fraudulent. Their salespeople entice you with deals that your bill will never reflect. Their customer service strategy is to wear you down with massive hold times and incompetent employees who continuously transfer you without even attempting to deal with the issues.
When I switched providers to Frontier I was given a quote of $94.60 out the door for the first year. (My first bill was for $124.65). I called to complain and after many hours of waiting they told me it was because of the fees and taxes. I told them that I specifically asked the sales person for the price I would be paying on my bill, and without hesitation they gave me a quote of $94.60. I later called to set up a new account to verify their shady practice and went through the exact same routine. I immediately wanted to cancel because of this untrustworthy practice, but unfortunately the installation fees were so large that I could not afford to act on principle.
In the original conversation I also asked about the pricing in the future, because I didn't want to just make a switch for the short term. They told me the price would go up at the end of the first but it would be a negligible amount and that I could always call back and secure my original price. I asked for an exact number however they were unable to provide anything exact but as a ballpark figure they suggested that the bill might go up about $10. My bill today 15 months later for exactly the same services I started with is $183.56. The bill has skyrocketed almost 100% $88.96. Their definition of negligible must be different from mine
Today was finally the day where I could afford to go through the inconvenience of jettisoning the company. 2 hours and 15 minutes of waiting on hold later, I have finally broken free of the burden and guilt of continuing to give this travesty of a company my business. Please beware of this company. I know there are very few winning options in the cable/phone/internet arena, however, I can state without any hesitation, none of them are as corrupt, sneaky, or overall poor as Frontier Communications. I hope you all avoid the hassles and frustrations that I did.

I have lost so many hours of my life spent on the phone with Frontier Communications. Purchasing, editing or cancelling a service should not be as complicated as they make it out to be.

We signed up for our service two ago and was told we would get a 10mb x 1mb dedicated line. Come to find out, the did not have the proper infrastructure on our road and the lines were all shared, not dedicated as they told us it would be. For 2 years we had .6mb down and .1mb upload speeds and they would not provide us with any other reduced prices for the terrible speeds we had. A few months ago, they sent us a flier touting these great new high speeds available in our area for $10 a month less than we had been paying for 2 years prior for the terrible speeds we had. I called to get this new deal and was rudely told by a number of different supervisors that I asked to speak to, there is nothing we can do, as an existing customer, they will not be able to give me the new pricing despite the whole horrendous experience leading up to that point.
So thankfully I was at the end of our contract so I canceled the service with supposedly with no fees associated and all outstanding balances were paid. 3 months after that, I received a past due bill in the mail for $13.71. As it turns out, there is a disconnection fee for $9.99, and someone made a mistake and charged us for $3.71 of extra services we should not have been charged for. They kindly waved the $3.72 overage they mistakenly put on our past due bill.
I logged into the Frontier website to pay this ridiculous fee to be done with this terrible company, and found that you cannot actually make an online payment because the account is no longer active. The representative on the phone said that I would have to pay another $4.50 to make this payment over the phone as well!!
Now I have to resort to snail mail and go buy a stamp, because we do NO bills via check and mail anymore.
I strongly urge anyone considering Frontier to find another way. If they are all that you have for options, find something else like 4G home routers etc, or buy some books, that would be a much better investment than dealing with Frontier.

I am a former Frontier Communications customer and I just received a Collection Notice today for a final bill that I paid last October. I was not happy with their service which is why I cancelled it and I am very unhappy about having to now take steps to handle this issue.

Worst customer service ever. I was a Verizon FIOS customer before we were pawned off to these jokers. I canceled my service in October, when I canceled the rep told me that unfortunately it was the first day of the billing cycle and that I would receive a bill for that month that would have to go through the system before it balanced itself out to zero, or I could pay and get a refund in the mail. I didn't see any sense in tying my money up so I waited. 2 months later I'm getting letters saying the bill is past due so I call again and I'm told that the bill is still working it's way through the system and to be patient. I hear nothing for the next month then I get a notice from a collection agency! So I try to log on and pay my bill just to try to put myself back in front of this mess. Well, they have locked my online account so I am forced to call in (and wait 30 mins on hold - instead of making money). When I get someone on the phone he tells me that they were wrong and that there is no refund or prorating for that month. Even though we were only 8 hours into the month I had to pay the whole thing. I explain that is not what I was told by 2 of your employees and furthermore I wouldn't have cancelled until the end of the month if that were the case. This goes on and he is obviously not going to budge on the bill so now that I can't access my online account I have the option of writing a check, stamping it, taking it to the PO or paying another $4.50 to pay over the phone. Absolutely ridiculous. I wanted to pay the bill in the first place and was influenced not to by their representatives. This has caused me 4 months of headaches for no reason other than their greedy money grab to get paid for a service that they did not provide. I had no contractual obligation with Verizon and no contractual obligation whatsoever with Frontier, another story of big corporation using your credit to threaten unearned money from your pocket!

I have had numerous problems with Frontier Communications. I have called several times due to my internet being extremely slow, although I'm paying for fast service. The channels keep going out in the middle of programs, the cable box shuts off in the middle of shows and I have to wait several minutes for it to reboot, and one of my cable boxes completely quit working. Every time I call I get the run around, I am transferred from agent to agent, each saying they cannot assist me, and then eventually they hang up the telephone. I have never received a call back after the being disconnected and when I try calling back I am put on hold for long periods of time and the same thing to happens again. No one has ever come to my residence to try and rectify the problem. I am still trying to cancel my service. I have never dealt with a company that has such poor customer service. I am really disappointed in Frontier Communications.

I had frontier for internet and phone service. What a disappointment. Differing answers with each call. Things were magically added to, or deleted from my account without my knowledge, or approval. my bill from them had to be monitored very closely. I had to change my phone number due to harassing calls. The number was unpublished and unlisted (no one was supposed to be able to get it). Two days later, a neighbor called the new number. He said frontier gave it to him. I called them and got the correct information. When I complained, they changed my number alright, they also turned my auto-pay off without telling me. The day after my bill was due, I noticed the funds were still in the account. I called frontier. They said that the account needed about a week to reset. Their next story was that there was a problem with the computer. Next, it was that I hadn't paid my bill, and they would let me go back on auto pay after I paid the bill. That in spite of the fact that I was on auto pay that they turned off. What an insult. I'm looking to dump them ASAP! The only reason they received one star, is that I didn't see an option for none.

Frontier will not let me ask any questions in regards to my account because I do not have my bill in front of me. I do not have a bill because they have not sent me one. I cannot ask where they sent it because I do not have the information they are asking in front of me. Which I do not have because they did not send it to me!! When I requested to speak with a supervisor they told me not to waste my time, that they would not help me either. I have my SS, drivers license, you name it ! I can prove I am the account holder. So basically if you find someones Frontier bill, you can pretend to be them with no other information. But if you are who you are and do not have a bill you cannot do anything.

Frontier is a terrible company when it comes to resolving problems with phone and internet when the services go out. It takes them way too long to get the problem repaired and they will not work late or on the weekends to repair it. They give you a repair date and don’t get it done on that date and keep changing the date.

This is a negative review. I set up an installation online using the website and they were quick to reply and confirm my installation date. Unfortunately, I had a work problem occur so I had to reschedule. I called the business and rescheduled for the following week and then I called the day before to confirm the appointment.
That's when everything went shady. When I called the day before to confirm, the man on the phone told me that my old ticket had "completed" on there when no work was done. That was flag #1. The guy told me it was a go for installation (for a Friday morning)
Here comes Friday morning. I took the day off from work so this installation could happen. I waited until 12:30PM and there was no show from any maintenance guy. I didn't receive a call, an apology, or anything from this company. I'm so glad nothing was installed. Nothing was charged. I think the government should intervene and shut this business down.
There are so many bad reviews for this company. It needs to close down.