Frontier Communications

Do yourself a favor. Stay away from this company. I started out with them two years ago, just straight wifi at $55 per month. Then last year they raised it by 10 bucks to $65 per month, and I let it go. This year they raised it again by $22 and now I'm paying $87 per month JUST FOR WIFI. So I called and spoke to this guy named Felix, in *** county. He said he would lower me back to $67 for the next year. He even gave me a confirmation number, ***. Guess what? When I paid my bill it was $87. These people are LIARS. Now, I discover that they're in financial trouble too. Stay away from them.

Worst customer service ever. We have been trying unsuccessfully to establish a land line with Frontier for 6-7 weeks. From lost orders for service to missed appointments to staff not having a hot clue what they are doing. The final,straw is making an appointment for technician one month in advance and finding they don’t show up after waiting all day. This was particularily upsetting after calling early afternoon to get an idea of appointment time and be assured they would,be there in the next few hours. By 6:00 pm called again to be told the order had not be assigned and they would not be coming. We were told we could wait home again for another whole day in about a week. Absolutely ridiculous. Interestingly enough they have already billed me for the phone. Avoid Frontier at all costs.

Consumer beware - Frontier Communication is the worst company I have ever dealt with. I could write a novel with what has transpired over the course of my contract. Save yourself and DO NOT sign up with them, you will be so sorry. They have been billing me for a package of channels but I only get a few of what I am supposed to have. I have spent countless hours on hold, multiple transfers, requested a credit for services not received (which they denied) and was told they would need to send out a technician to troubleshoot the problem. In the meantime the technical support person had me reboot and crashed everything which put me without service. They do not even deserve one star. Horrible company, horrible customer service, all around awful.

After the transition from *** to Frontier it all went downhill. They offered me cheaper internet when I needed it, however, the appointment they made to install it produced a no show. A second appointment was made through a 3 hour call that included the customer service rep. discovering that frontier had come and "did the work at the pole" but did not even attempt to notify me when I was home all day each day that entire week. The orginal sales rep. who set up the first appointment had said they would install everything, including my router. As the second customer service rep. Found out, the intended to do no such thing. Secondly a bill arived to charge me for the new service that was double the quoted price. Then my neighbor called me and gave me a story that was exactly the same as my own. I will not be paying the for the service they claim to have installed because I have yet to be able to use it. If there were other options in my area I would drop them, but I don't have a choice.

Frontier Communications provides the worst possible internet service around. I can barely use my PC at home. I cannot stream music, watch videos, or most days even load pictures. I have several devices that I have tried to use, but no luck. If you call to complain, they keep you on the phone for hours trying to troubleshoot your setup. There is nothing to troubleshoot if the speed coming in the line is slow. They have no minimum speed so if your service is slow it's just too bad. They will do nothing for your except continue to bill you for the worst internet service you ever had. My dial up account back in the 90's was faster than what Frontier provides me now. I recommend that people try every possible provider before ever signing up with Frontier. The customer service and product is just horrible.

Frontier Communications is a criminal organization that I believe will soon be shut down and/or required to reimburse millions of customers for false charges. There have been several times when Frontier has charged me extra for no reason. I think they depend on the customer not noticing or not wanting to deal with their horrible customer service to fight the charges. My bill was also inexplicably increased by $5 per month without notice. I didn't fight it becuuase of their customer service. But now they are charging extra here and there with no explanation. There doesn't seem to be any rhyme or reason to their billing practices other than to confuse customers and basically steal from their customers who have kept them in business. They are also a monopoly in northeastern Nevada. There is no other worthwhile option for customers here. I truly hope Frontier will be held accountable and that other options will be made available in this area.

This review for Fronier Communications.
I had contract with Verizon (now Frontier bought it) for internet service $29.95/month, expire on 9/28/2017. After expiration the price increased to $79.11/month. So I called Frontier customer service, said I want to sign contact for $30/month as Frontier ads on the website. The customer service person told me that I can't get the price because the price only for new customer. On 9/26/2017, I called Frontier customer service to cancel the internet service starting 9/28/2017. She canceled it and gave me the confirmation number, also promised to credit $9 back to me because on August Frontier charged me $9 late fee and I had already enrolled auto pay one year ago. At the time I already paid service fee to 10/1/2017. So frontier should refund me $12 after I canceled it. I called Frontier customer service again when I received October bill of $70.11. The customer service person told me Frontier will continue to send me 2 more cycle bill before send me the final bill on Dec/2017. I said that's not make sense. I canceled it, should get the final bill right away. The customer service person told me that's Frontier's policy. Don't worry about it, don't need to pay it just wait for couple months to get the final bill. On Dec/2017, Frontier still sent me the letter asks for $70.11. I called Frontier customer service again. The customer service person said bill department did it, she couldn't find the record. Why all of Frontier customer service persons are not honest? Frontier trained them to ly and grabs the illegal money? Frontier is the worst company I've ever seen!

WORST COMPANY EVER! Since the day they took over I have experienced nothing but aggravation dealing with over charges, hold time on phone and the constant repeating myself with every single person I talk to because they are having difficulty looking for my account. The best yet ever was just recently wherein they accidentally disconnected my services. Shouldn't this be an easy fix? Nope. They left us without internet and cable for 3.5 days because unfortunately they did this on a Friday. Didn't have services back up until Monday evening. Then the first bill comes.....NICE...I had a late charge applied plus additional charges and OH let's not forget they decided to slap on the next month's bill. This company is a nightmare. Not worth the aggravation. Worst company ever!!!!!!

The worst ISP I've ever had. No honesty no reliability no customer service skills. Billed for services before I ever received boxes. That took 4 weeks 10 phone calls and hundreds of lies from them. And a promise to credit my bill. Low and behold the bill was never credited and will not be because they have no record of there being issues to support the credit. Services start date October 30th. Service was finally established by a technician on November 28th. I owe $240. They will not receive a dime from me. They shouldn't be allowed to stay in business.

I signed up for frontiers service and wanted to keep my old phone number. While signing up they said they went past the screen that allowed me to keep my old phone number but they would transfer me to customer service who would help me. Customer service could not help me and they said they would have someone call me. No one ever called. I spent about 8 hours during the next weeks on he phone trying to keep me old phone number. Frontier customer service employees could or would not help me so they would transfer me to random departments who would transfer me back to customer service. I was also told I could not be helped because I had a business account which I did not (they next employee said I did not). They also said I would have to open a new work order to keep my old phone number but I could not open a new work order because I already had a work order for the installation. Finally, when they were supposed to come and install (I still did not have my old phone number) they did not show up. I took the day off of work and waited all day and then ended up spending many more hours on the phone.

The line at my house was cut while extending the driveway. When I called in the repair, I asked how much it was going to cost. I was told nothing. Then was told if I did get charged, call customer service and the charge would be removed. I was not charged when the tech came out. I was charged on my next bill. When I called in, I was disconnected twice. Finally, I was told that, they did not know who would have told me that. I requested they listen to the call because I should not have to pay for this when I was told I would not be charged. I just received another bill for the line and to bury it. I am trying to "chat" with Frontier, who has stated "As I checked thoroughly I do see here in the notes of your Account the the phone call review was already escalated to a supervisor." but cannot tell if it was done. We have been going back and forth and then he ended the chat. I was trying to ask if it was credited and the new burial/wire fee was removed. Unbelievable. I did save this last communication because of what happened previously.

Frontier absolutely sucks. I spent an hour today being transferred four different times to be told that they couldn't approve my request to waive a $198.61 ETS fee that was dropped from my account two years ago. I recently had service with Frontier but the power went off and when it came back on, the service was dead. After again talking to five different reps, their answer was that they could get a truck out in 5 days...unsat. Unfortunately, they cut my service off before my old number could be ported to ***. When I tried cutting the service back on a few days for *** to port the number, the ETS balance showed up after I was told it was waived. The kicker is, the $198.61 ETX fee was with *** and not Frontier. My guess is that when they did the switch from *** to Frontier, the debt showed back up. I've spent well over $198.61 in my time/labor to get this fixed. Today, the answer was..sorry were not budging. So...I hope it's worth it to Frontier to not only lose a customer, but *** one off. I will tell EVERYONE I know how bad I was treated and the poor customer service they have. It's obvious with an F rating on Revdex.com.org (1 Positive rating / 952 Negative ratings). Help me spread the word about how bad this company is so that they can go out of business.

The product is acceptable and technical support is adequate in my market of Tampa, FL. The billing and customer service is horrible. I have at least 3 screenshots over a five month period of different prices from what the salesperson sold me. I was given premium channels for free then charged for it. When I complained they gave me different free premium channels. The first month bill was off by over $30. It took two more months of similar billing to get that rectified. Now they add approximately $2.00 per month in unilateral fees. I cannot understand buying a service for two years on a monthly plan and then they change the fees every month. Customer service inevitably says they cannot do anything about it. I will add up my loss of dollars over 2 years from what the sales person told me. Right now it is tracking at over $150 for the 2 year term, with countless hours being on the phone or on the chat keeping it from being more. I feel that a negative review is warranted to protect people who are not diligent about reviewing their statements. The opportunity and attempts for overcharging by Frontier Communications to me personally has been excessive in my opinion. They are not honoring what their salespeople sell. While they have remediated it (which is why I'm not filing a complaint) it has always been to their advantage over what I was originally promised.

Frontier overcharged me during one year and refused to return to the original price. No explanation or justification. I called twice and they assure me that the cost will come down next will but to no avail.

I wish I had checked this rating before starting my service.
Never again. Never ever again.
And I thought *** was bad.

I had the most unpleasant customer service experience. I was charge an amount for a payment I did not consent to and the rep basically said just deal with it. When I asked for a manager I was told ‘there are many managers.’ I specifically asked for her manager and she dropped me into a queue while I in the middle of a sentence. I’ve never ever experienced such poor customer service. I even decided to stick it out even after the horrible acquisition from verizon to Frontier. Im all for doing right by the customer. I take that personal especially since Im a call center representative. There’s no reason for that type a treatment for a mistake she admitted to. Honestly, if it wasnt that we experience many rainy days in FL, I would go with DTV.

THE worst network company. Period. Their customer service is terrible. Completely unorganized. Their agents straight out lied to us that they do not have technicians to install network for us before Jan 5th. However, I later found out on their website that they do have people available at Jan 3rd. They will re-connect your phone call a million times before they give you a non-sense answer. Some times could be as ridiculous as they can't find your customer profile.

Frontier is horrible! I have had to call numerous times to get broken line fixed, then call numerous times for them to come check my internet or to send me a new box, but if you can turn it off or unplug it and it works while ur on the phone with them they will not send u new equipment nor will they send a technician out without charging you. I am still having internet issues, in the past when they tell you they will send out a technician they never show up. We live in a small area and we really have no choices for phone. They have very poor communication skills with customers and within the company. More training need to be done with correctly fixing phone and internet problems and more technicians need to be hired for this area!

12/20/17 Connecticut. I have been a Frontier customer ever since At&T sold their customers to Frontier. My landline phone and internet service is with them. My customer profile, I imagine, is: pays bill on time always, uses snail mail for bills (to a post office box) and payments (by check). I received my statement (billing date 12/15/17) today (12/20/17). The due date for payment is 1/8/18. If you count the calendar days between those days, excluding Sundays and the two holidays there SIXTEEN days the customer has to get payment to Frontier. Does this seem reasonable to you? Not to me.

The absolute worst customer service I have ever experienced. The install team doesn't know what the sales team is doing and the sales team has no idea what billing is doing. Literally a joke. 4 months of nightmare with a change of address.