Frontier Communications

If I could rate Frontier a ZERO I would. We have no other choice but to have Frontier. We haev home phone and satelite internet service. I am often calling for issues. We originally had Hughes net service, then in 2012 (approx) when Frontier started satelite service we changed and hoped things would be better. However when the tech showed up to install it, he didn’t even replace my equipment and to this day (2018) I still have Hughes net equipment (non working 99% of the time) in my home. I just called today and explained that it wasn’t working.....I also explained that I had very old equipment and that may be the issue, he said that wasn’t possible. I told him that I could send him a picture but he again said it wasn’t possible. I’m not stupid and my husband even spoke up and told him that that is the equipment we are looking at. Then he said that it looks like some bad weather moving through our area and he didn’t feel it was necessary to issue a trouble ticket. He also said that I would have to pay $129.99 at that moment to even have a tech show up. I explained that I pay over $100 mth for service that I dont have and I didn’t have to pay $129.99 for tech last month. He said that I should have. They are shifty and extremely rude and they Treat their customers as if they are uneducated. I will continue to look for another internet provider and change the moment that I find one. Please don’t use this “company” they are worthless.

This company is the worst, they broke my TV sound with what another of their installers said was the worst installation he had ever seen (he took pics), every-time you call it's an hour where they walk you through all the steps a technician should come out and do, then they decide after the hour to send the technician, then they tell you the technician cant come out for a week, so you are out of tv for a week. UNACCEPTABLE. That's why they have a suit against them, thats why the have an F rating here. How are these cable companies still in business? They are happy to scam you for huge rates and provide a inferior product but worst of all is the customer service. Even when talking to a manager and telling them that you cant argue with their suit and F on the better Revdex.com...the mngr. sat on the phone with long pauses not responding, unbelievable they don't even train supervisors well on how to handle a customer that is upset. It is because they have no solutions to provide. You just talk to brick walls. Their management is obviously dumber than Trump!

Consistently adding mystery charges, my bill is always $30.00 more than the agreed monthly price.
Frontier removes services such as TV or phone telling me I canceled them, not true. It’s been a battle on the phone with this company.

I have had several encounters with Frontier. ALL of them are horrible. Hours on the phone just to be hung up on, charged fees for stuff that doesn't make sense (eg., charged a router rental fee even though I have my own router, because they might have to perform service through my router so its mandatory") equipment delivery fee when nothing was delivered to me because they had the "intent to deliver something", not allowing you to cancel your service until it convenient for them (e.g., Dec 29: please cancel my service." "We don't have time until January 13."). How are they even legally allowed to operate this way. My fault for not cutting my service. At this moment, I've been on a chat for 2 hours trying to work something out with them.

Horrible service. They do not care about there customers at all. They have a fee for everything you can think of. Do not listen to any deals they offer you. If they tell you $90 a month you will end up getting a $200 bill over stupid fees. Also after once year they charge you even double because the deal expires. Tried calling services and to cancel and spent 2 hours on hold getting transferred back and forth from tech support to customer service. Staff are very terrible.

I currently have a slow internet(only 5mbps). I receive mail from Frontier monthly stating we can receive up to 18mbps speeds, a huge increase for where we are. When the technicians come out they said we are only a few hundred feet from where the lines run. We have tried to get services a few times now with no luck, but we still receive the letters saying we can receive up too 18mbps speeds. All I want is a faster internet speed at my house.

After the switch to Frontier everything has gone down hill. They said they would lower the bill and it would be $155.65 out the door for the next year; however, it went up to $179.67 after two months. I have called and online chat with them repeatedly and the answer I receive is different depending on who I speak to. I received one credit for the additional amount and then the bill went right back to $179.67. They have the worst customer service and their business practices are dishonest. I recommend you stay far away from Frontier Communications.

I have attempted to cancel this service twice, and they continue to bill me as a current customer.
First days of service- DSL was down in my area and I did not have internet service.
I had to contact Frontier 3 separate times to remove the unneccesary features, such as the security bundle before it was finally removed from my bill.
I was overcharged for the technician visit. Frontier said they would remove the charge for the extra 15 minutes of additional technician time that they charged me - I dispute he stayed longer than one hour - but did not remove the charge.

In December 2017 I switched to Frontier and start having all kind of problems: paying online -didn't went thru even I saw the transaction on the bank statement. To talk to customer service is impassible - I was stay on line for 45 min and quit. Chat online is wasting time - on Frontier side is incapable to solve any problem operator. After I asked on the chat session about the ticket, she told me that I will get ticket in 24-48 hr. Terrible service built on lying and fakes!!!

I keep getting hacked by someone it seems at frontier, they keep changing my settings to suite themselves and logging on to my computer thru my guest site , now I cannot change the guest site settings on my own computer because they have put in thier own ID name and password on my Mac. So it has to be happening by remote control thru the Co. I have an iMac, and not even my computer password will work on the guest site.

Frontier has the only service available in my area of Western North Carolina. Their download speed s advertised as up to 600 MBPS. My speed checks using their own checking system are most often between .5 and .9. When you call about it they say there is high demand in our area. There never seems to be a time when there is not high demand and most legitimateate businesses would find accommodating high demand a GOOD thing. It is obvious they know they have no local competition and could give a hoot about providing service. If you ask if your bill is going to be lowered due to having pony express speed service most of the time they will just say the system is being upgraded although they can not say when the deficiencies will be corrected. My only option is to move to an area where they are NOT the provider. It serves no purpose to call them...they could care less than their internet speed.

My Frontier internet kept dropping in the month of December. I wasted HOURS on the phone with this company troubleshooting. After 3 weeks of phone calls, they couldn't resolve my issue over the phone, so they finally agreed to send someone out, but had no tech available for an entire week and it would've been an all day appt. That same day, I got an automated phone call from Frontier stating there was an outage in my area and they were working to fix it asap - so this explained why I didn't have internet service. I was fed up, signed up with a different ISP, and canceled Frontier, but the headaches and drama are not over. I realized I was charged for Jan billing cycle, even though I had canceled in December during the previous billing cycle. I called today, spent AN HOUR on the phone, had to become very aggressive because they refused to refund me and finally got them to agree to refund for the last two billing cycles. We'll see if that check ever actually comes.

I cancelled my Frontier service in October of 2017 and returned my equipment in the provided packaging on November 10, 2017. I confirmed receipt with Frontier via phone on November 16, 2017. On December 14, 2017 I received a bill for $231.63 for unreturned equipment. I called that day and provided tracking numbers showing the delivery of the equipment. I spoke with a rep who confirmed the equipment had been received. He assured me that no money was owed. On January 5, 2018, I received another bill for $231.63, threatening referral to an outside agency. This bill showed a final due date of 1/10/2018. I called immediately and conveyed the same information to anther rep. She confirmed that the equipment had been received and was in inventory. She advised me to "disregard" the bill, as the matter was "in dispute". I asked to be transferred to the legal department. That connection offered help with nuisance calls. My experience with this company has been such that I would never refer a friend, or even an enemy.

In my experience, Frontier quoted me a price for two years. I asked repeatedly if there were any hidden fees or changes and was assured my local tax may adjust the bill slightly. What actually occurred: my bill is higher than quoted and changes every month not due to my local taxes. It is currently over $200 which totally defeats the purpose of me switching companies. The Frontier customer service is poorly trained (be prepared to be transferred repeatedly, on hold for an hour (sometimes more), disconnected and of course another transfer). The worst customer service I have ever experienced. Do your research before committing your business to Frontier.

This is the worst company I have ever dealt with. The only purpose of their tech support people is to listen to complaints and not do anything. We have waited a month and a half for service to be hooked up, and in the meantime, they have no-call no showed on committed appointments now at least 9 times.....3 times just this week. Each time they promise we have been escalated and will DEFINITELY seem someone tomorrow. Lies. Their call center is under instructions to listen to the problems, but has no ability to order dispatch out to do any actual work.
Frontier is the ISP of last resort, and the moment another company comes into an area, they will go under. And it will be well deserved.

They charged me for four months after I closed my account with them. I spent over 6 hours on the phone with them (in total) > I never felt this helpless in my entire life. I finally gave up to save my mind . I paid for the services they never performed! Even after that they sent me another bill for the equipment I mailed them back!!! Overall I lost over $600 just to save myself from going crazy

Tried to set up service for my 88 year old mom last October after she got a door hanger with promotion of $69.99/mo for 2 years. When they came out to set up service the first time, everything was fine. By two hours later someone at Frontier had disconnected her by mistake, so they would have to come out again with all new equipment. When they came out a week and a half later, it was "oh, sorry, we are going to charge you $120 instead of $69.99 per month." She said she'd get back to them, and they left without installing. After talking to THIRTEEN different agents for 45 minutes to 1.5 hours EACH, we got them back down to the original offer, and she signed the contract for $69.98/mo. She was billed correctly the first month, the second month her bill was for $234. Oops, computer glitch! Sorry, that promotion that you were locked into in November is no longer available, so you will now pay $41 more per month, but we have to take away your internet, cut you down to 200 minutes of phone per month, and send you a new TV box without DVR. This will not interrupt your service at all. Well, she could call out on her phone for a couple of hours after that, but couldn't receive calls - today she can't call out OR receive. Over two hours with two agents today and we still have no answers, but hopefully this sick 88 year old won't need to call 911 in the next few days, because it could take 3 days to figure out what is wrong, but if we can't we will send a tech out NEXT WEEK. I have NEVER dealt with such a backwards company in my life. So many problems in THREE MONTHS. Going back to Comcast ASAP.

. Because they are the only phone and int. service in this rural area. they treat people like trash. I pray for the day when a new provider comes in. DO NOT USE THIS CO. IF YOU CAN AVOID THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄

Unbelievably bad customer service.

Nightmare, ordered on Nov 21 and scheduled on Dec 13(moving to a new place), no one called on Dec 13 and rescheduled to Dec 27 1-5, no one showed up Dec 27 1pm, I called and was told techi will arrive on 5-6pm, never showed up. Rescheduled to Jan 3rd, again no phone call no show up.
Such a waste of time, so disappointed. Feel ashamed after being 7 years of loyal customer.