Frontier Communications

Are you kidding me? Just spent 25 minutes with Frontier trying to resolve slow internet service. Service representative spoke to me like I was a complete it and I told him so! Sorry I am almost 70 and I am not a tech whiz but I do know when someone is trying to tell me how to do something I can follow instructions but give me a few moments to crawl on the floor, try to find the cord you happen to think is so easy to find and then speak to me in Star Trek terms! Get it all done and of course he tells me that I am going to need a new router box that would make the TV have better speed. So I ask him is this going to cost anything extra he tells me that he is not customer service and he will switch me over, knowing that customer service is closed!!!!!! So now I am going to have to make this call all over again tomorrow! This is the 7th time paying for a $6.99 rental movie only to have it freeze at buffering and never get it back. Then call the DISH company and them tell me after 1 and 1/2 hours on the phone today that it is not them it is my internet service!!!!! And all this joy for only $119.00 per month not counting the DISH bill at $109.00 per month and still get lousy service. Oh and to top it off I have a backup battery that is going to drive me to total insanity! They sent me a new one and it still beeps constantly and I unplug it set it all up again and YES it continues to chirp!

Frontier provides a mediocre product with terrible customer service at an okay price. They offer good promotions to rope you in, but once the initial promo runs out they figure they already have you hooked so they jack the prices up and won't give you any of the new promos they offer. They will also change what speeds are available for no reason, and to add insult to injury they'll deny the higher speeds ever existed.

After my promotion expired 1 year transition from good Verizon to horrible Frontier, I asked Frontier to terminated all services. They did not response initially, and I have to chat online and phone call several times to confirm my request. Couple months later, I start receiving new bills about new different service which they opened falsely by themselves without my knowledge/permission. I called and online chat several times asking to remove these new false services, each time they said sorry for mistakes and promise to remove it ASAP. But then I keep receive new bills with additional penalty and when I chat and call back to question why they not removing those false services. Terrible customer service keep saying, they don't know and have no records of my previously conversations. I told I kept records of previous chat and can send to them as proves of my previous conversations, But they refuse and don't allow me means to send my recorded records. Then they send the account to collection. I NEVER SEEN ANY COMPANY WITH THIS TERRIBLE CUSTOMER SERVICE AND STILL BE AROUND.

So I had a discount on my account that is suppose to be active until 01/2019. A couple month back the discount randomly dropped off my account and at the same time, the charge for services went up. I called in to get this resolved only to get bounced around a few times and have one of the representatives tell me the discount must have dropped because I made a change on the account, which I didn't. They then made an attempt to make it okay by offering me a $5 discount, which was far short of what I was getting before, and should still have been getting. I asked what change had supposedly been made to knock off the other discount and the rep couldn't tell me or give me any good reason why it would be, she just kept saying there was nothing she could do. I asked to speak with a manager (Getting the retention department) and had to explain all over again what my issue was. After a while, they were at least able to get me credited back some of the charges and said the discount would be re-applied to the account. Well, here we are now and the discount is not on my statement, again so I'm going to have to go through this whole process all over again.
Another issue I've had with them was ordering another set top box. I ordered one and it never arrived. Had to call in to find out it was never ordered. This time it finally arrived, but wasn't set up in their system so I had to call in another time to get it working.
Why Verizon ever decided to use this company baffles me.

This is not a nice experience to do business with this company. I was called to use frontier internet service at $30/mo during the promotion period Jan 2018 instead $40+ then, plus installation fee, if I want to wave the installation fee just need to use 2 month of voice service. after two month I call in customer service dept. I was told if I cancel the voice service, I will not be a new customer to have promotion price $30 for internet service, the price will be more than double, I thought frontier is dishonest and should not allow sales to say that kind of words,.the company can trick their customer once no more business at all in the future.

I am a very unsatisfied customer with Frontier Communications. The internet is the worst ever, pay for high speed dsl and never had what is even half of the high speed that I pay monthly for. Have called Frontier multiple times and still not fixed. No credit on the bill either. Bottom line is, I have been dealing with very poor service and the internet goes out on a daily basis for 30 minutes to possibly 2 hours twice a day, sometimes more. It is very spotty service. I am so fed up with even calling frontier customer service to here excuse after excuse for very poor services. it blows my mind that a business can have thousands upon thousands of unhappy customers, multiple complaints, and charge for a certain speed of dsl that is worse than dial up, and basically get away with it. Hoping in the near future there will be another internet service provider in my area that I can switch to and never have to deal with Frontier again.

I am a current customer. I had moved to a new house 2 months ago. I wanted the internet service transferred to new home. They missed the install appointment and left me without internet for more than 10 days. When I complained they gave $25 invoice credit. But, promptly sent a higher bill for first month of service after that. When I called and asked the agent said my promotional rate did not carry through from old house to new house. He then supposedly corrected that mistake and offered a free upgrade from 50 to 75mbps speed. I thought it was good and settled. But, second month I received even higher bill. This time a different agent claims having no record whatsoever of the changes made by earlier agent. I was refused any solution and asked that I must pay higher rate for 2 billed months. I was told a Supervisor would call me back, but never received a call back.

Frontier communications consistently charged me for higher speeds that they did not deliver. They also had many no service problems all the time. When I finally cancelled they did not cancel my service. I had to cancel a 2nd time and pay for an additional month of service I never used. I ended up just paying them, because I did not want to fight this in court over such a small amount. Customer service on the phone is also horrible. I am not the only one having problems. I had to wait for over an hour to talk to a real person who in the end said the company would not allow them to address my problem. I will never do business with this company again. I would rather just not have service of any kind rather than deal with these people again.

I was promised an Amazon Prime promotional code, so I can have Amazon for free for one year, when I signed up for frontier internet. I have tried contacting frontier customer service via chat and phone number. I get hung up on or disconnected from the chat over and over again. I just want my code, please.

I canceled service on March 1st and asked for confirmation. They said I would receive an email. I didn’t. The service was turned off on the 1st. Now I receive a bill for the month of March and a disconnect fee. I called and they said it was turned off on the 2nd. It was definitely turned off on the first. In February the internet only worked one week. We were not given credit for the three weeks we didn’t have service.

WORST. SERVICE. EVER. My sister died last year and had been taking care of our 88-year-old mother. My mother called to cancel her cable and internet service, but did want to keep her phone so that the security system would remain active. She explained she would be moving out of state in a few months to live with me, her son, and asked that the cable and internet fees be eliminated from her current bill. But she needed the phone so that her security system worked. The customer service rep told her it would be in her best interest to go with a promotional deal that would save her so much more money on her phone bill. She could cancel it at any time. What he didn't tell her is that there was a $100 early elimination fee if she broke the contract within a year, even though she told him more than once that she was moving in a matter of months. How do I know this? I was there and also asked if my mom could cancel the contract at any time. I explained this to a Frontier manager when I called to cancel her phone service, but he said we should have read the fine print. Yeah, he's right. And, like other companies we called about her utilities and such, Frontier should have explained to an 88-year-old woman who just lost her daughter and only wanted phone service for a few months that there was a $100 early termination fee and, gee, maybe that promotional deal wasn't such a deal after all. Those other companies told us whether or not there would be a cancellation. Only one did have one, and the company waived it. Thank you to the gas company. "Shame on you" to Frontier. You fully deserve your "F" rating by the Revdex.com.

I began calling Frontier last July 2016. Frontier lowered my bundle rate from $181.32 (before taxes) to $103.98/mo. Every month I have Supervisor name and reference # for the adjustment term for 2 years. Every month my billing is different but always much higher than agreed upon. Each month the Retention Dept. says they will issue a credit for the difference. If the credit is actually applied, it is never for the correct amount. Frontier tells me that I must pay the full amount to keep my service and they will adjust it next month. I keep track of the overbilling and add that amount to the credit for the current month. Frontier says they cannot adjust that far back. This seems to me to be FRAUDULENT BILLING. I just hung-up with Frontier Billing for March 2018 at $166.97 and no credit from February adjustment.
Frontier sent a letter saying that as a valued customer I would get free 100/100. But it was removed during one of my phone calls to billing and I am told they cannot give it back because I received a credit. By the way, when I was a Verizon customer, I was very happy with no complaints.

I only used one star but if there were less I would use that. This company sells but they don't carry through on what they sell. I been on line since the early 1990s. I have had to call this ISP more in ONE year than I've called any other ISP since frist using an ISP They quoted me one prace and charee more took almost 8 monts to solve that. My service is spotty at best. They've changed the router, they've sent someone out at the wrong time and many complaints later. I also have phone service with them when it works. They charge for services that they don't provide. I bought premium tech support but a year after I signed up for their service I learned that they now close that office at 10 p.m. But I'm still being charged for premium support. They say that's o.k b/c service is still available and if the tech can't handle it then they a premium support person is on call. So Frontier is messing with my concerns and messing up another persons health by awakening them in the night. I see that the WV attorney general is making them spend several thousands of $$$ so their premium customers whose service is spotty ast best already have to take the hit. I bought a service I want the service I bought. I spend more time on the phone with these people than doing what I have to do on the computer. Oh, and by the way I'm a full time student that MUST have reliable service--My responsability. This company needs to be put out of business. The first time I called FCC they closed the case without my permission. My second FCC case remains open. The woman I'm dealing with is lovely, wish I could say the same about the company she represents.

Terrible company to deal with. Trying to disconnect service now for over an hour, and still on hold. No wonder they rate a 1 on Revdex.com. They could obviously give a rat's behind about their reputation. They just buy up other companies' monopoly regions or services and drive them into the crapper. Still on hold here... still trying to disconnect my phone service... transferred from other places in the company. I guess there is one guy in Shri Lanka that does all the cancellations? What a joke. The more I have to wait to cancel service, the more crappy reviews I will write about this company on the internet. Nothing to do but wait wait wait on hold... they should have a zero rating for this company.

Frontier Communications has promised to address technical problems and has failed to do so. Our television does not work and the internet speeds are extremely slow. Customer Service continually drops the call when we call for help. They offered after a month of phone calls to come to the home for a service call, however we would be charged for this tech visit. The service has never worked properly since we first began.
We terminated this service today. It is the worst experience we have ever had with a telecommunications company.

They were supposed to arrive on the 27th of February between 8 am and noon. After 4 calls trying to find out when they will arrive, they never showed.

I called and arranged for them to come the following day at noon. I called next day at 11:30 am to find that they arrived at 9:30 am, whaaaat??? 4 more calls to find that they could not return until March 7!

I walked into Comcast and got service within an hour. They were amazing and so easy to deal with.

Frontier wasted nearly 2 days of my life that I cannot get back. Horrible company, abysmal customer service. Avoid them at all cost.

We ordered service with this company after them selling us a package and we cancelled our other service they send direct tv to install there portion of the package but when it came time for the phone and internet we never got called and hung up on two many times to count every time you think your issue is being resolved your just being lied to was told they would be out between three and six pm of course they never showed up when I called they said oh he will be there tomorrow and hung up again trying to cancel was they same thing we were given a confirmation number saying it was cancelled but then get a bill in the mail for a service that was never installed the customer service is unbelievable they are in another state and I don’t think any of them know what there talking about a bunch of lies I hope they get sued for what they are putting people through it is to much stress .

Frontier is the worst in terms of service and billing. Ive had my line broken 4 times due to construction and each time they have 7-10day lead time to come out to fix it and then they sent me a bill for over $400.00. While the construction isnt their fault the fact that they literally bury the line 2 inches deep is ridiculous and once I put in a line marker request 4 days in advance and they never responded.
What is worse is when I called to cancel as their pricing was too high they told me they would give me more channels faster speed for a reduced rate- all I wanted was a reduced rate but I went with it. When they did the upgrade install they messed everything up and I was without all services for another 10 days.
AND THEN MY BILL WAS DOUBLED for three months. When I noticed (shame on me) I called and spent 2 hours (no kidding) on the phone at 2 different times and was promised a credit.... guess what, still waiting on the credit!

I have had no less than a dozen phone calls with this company regarding having internet service provided to my condo in Sarasota Florida. This is not my primary residence so finding a time to be available to meet them at my condo is very challenging. Well twice now they have failed to show up for installation. After the first time which included them not mailing me my modem until the actual install date, resulted in them beginning to charge me prior to me receiving any service at all. Fast forward 5 weeks to a phone jack installation in order to receive the internet and yet again, a cancellation after I had waited 5 hours on a Saturday for their arrival. I was to have service begin on 1/19/18 and as of Saturday, 2/24, I have yet to have my internet hooked up. At this point I have chose to cancel all together. I am sure they will try to get something from me and eventually turn this into a collection agency so any direction you can give me to try to fight this is greatly appreciated.

If I could leave zero or negative stars, I would! WORST service and customer service ever! We only switched from *** because their rates are extortionate and service is terrible. We went with Frontier because it going to cut our bill in half. Their services for the phone don't work, the internet always freezes or kicks you off, the *** keeps losing signal and STILL goes out in bad weather (we were assured this would not happen anymore) and forget getting hold of someone at customer service! I waited almost two hours on a chat window before I gave up, and phone calls were waiting seven minutes before I gave up. If I have to wait more than five minutes on hold on a phone call, it's unacceptable!