Frontier Communications

I called to set up new service at the location I moved to since frontier is one of 2 providers that service the new address. The other provider (mediacom) needed the landlord to have some work done before they could install service. I thought I would see what frontier could do. After exploring the offers available in my area, the customer service agent informs me that they need to do a credit check like utility companies sometimes do for new customers. All of the utility companies that have done a credit check on me in the past have done soft credit checks. Frontier ran a hard credit check on me. So simply seeing about getting service is going to affect my credit score. The agent then informs me of the prices and tells me that they have a "24 month guarantee." Only after I schedule the set up am I informed that this will actually be a 24 month contract, not a month by month plan that has a "24 month guarantee." I experienced the worst customer service from any business that I have used in the past and that was just in the initial phone call to establish service. If you have other options for any of the services that frontier offers, I urge you to explore all of their competitors first.

They are the worst cable company in the united states of America! My account was closed by me personally calling in and scheduled the disconnect. Boxes were sent out to my home so we can pack the equipment up to send back to the company, which was sent exactly five days later which was Oct 22, 2017. They full received the equipment and the company verfied my account was disconnected on Oct 17, 2017. Well guess what they can't and don't know how to track those boxes they send you for return their equipment. Good thing I keep my receipt from the post office! Get this I have been sent to collection from a Credit Control Company saying I owe for Nov and Dec and cancelation fee totaling $410.90 when my highest bill per month was 150.00 month. Frontier won't talk to you because its in collection and the debit collector doesn't care? How do you fight a lying, sick, disgusting corporation! The whole reason for me leaving for six months because I was transferred to take care of my father before he passed and served 40 years of service to this country and we have to deal with this sick ***! Don't ever order or buy from Frontier ever!!!!

I have never had more trouble with "customer service." My Frontier Communications business voicemail system was nonfunctional for several months and no one in "tech support" could fix it, despite the promises that they could. "Tech support" personnel refused to let me speak to a supervisor about my chronic problems and the business office continued to bill me monthly for months for voice mail boxes that were not working. I doubt that this review will make any difference as it is so clear to me that this is a sham business posing as a communications company. The management should be ashamed of themselves for duping customers.

worst customer service ever!!!! they transfer you from one person to another! what a waste of time.
then I place an order for internet because they are the only providers in my area and it took a MONTH to get it going and I received an invoice that I owed that month! I called and they said they couldn't adjust it. that I owed a month of service. RIDICULOUS.
if I could rate negative stars I would!

We are an insurance agency and our internet service provided by Frontier Communication has been out of service for the last 2 days. Called them many times but the answer is the entire area had problem, and whenever their technician gets to it but no time line can be told. We have to close our business indefinitely until they fix the internet in our area. We are paying premium business account for their service but we feel we are truly been held hostage because there is no other internet provider allowed in our area. So they do whatever they want. Horrible service, wish we have a choice. Never would recommended Frontier Communication to anyone, not business not residential !

Our phone was put on my husbands name 1970. He is 89 years old. I tried to make arrangements to have the bills paid directly from our joint bank account. Your customer service person would not discus it with me even after I explained my husband's deafness and unwillingness to talk in the phone. She simply shut the phone. I have never had dealings with such a rude, unfriendly service person before. Before this I made the same call to ***, also the account in my husbands name and I received a friendly, courteous customer service.

When Frontier took over for [redacted] land line phone service, the improvement came fairly quickly. Since that time, service has continued to go down while cost of service went up. Now, if you call for technical support, you get a foreigner that can barely speak English. They ask for 5 security questions like someone hacking your phone service is going to complain that service is bad. They then proceed to pretend to listen, and then when they tell you what you have told them, they are completely wrong. You can do this 5 times before they hear you. Then, they tell you it will be SIX days before a technician will call to of course want to check you home system out first. 16 years and they have never found a problem inside my house. CUTTING THE CORD!

I cancelled my services and was informed at the time of cancellation that I would receive a final bill of $4.64. The next month I received a bill for $32,66 so I contacted customer support. After 20 mins on the phone with them they informed me that since I utilized automatic bill pay, I would be charged for three months following my cancellation due to the way that their system worked. I was informed that following three months of charges I would then be sent a Visa debt card with a refund for the over charges since the time of cancellation. I then logged into my account to just cancel the autopay on my own, and they have removed my access to my own billing information. This is a total rip off. Frontier will collect nearly $100 dollars of my money then months later, send me a debit card.

Absolutley a terrible experience with this company. Sales rep came in and promised up and down the price for my business would be $120 dollars with taxes and fees included and Installation would be free. Come to find out Installation was charged which was $150. Took 3 reps to get it resolved which it is still on my bill... On top of that pricing is over $207 a month for 50 mps Internet and 2 phone lines. I called the company to end up not being put on any promotion plan of any sort and was paying full on pricing for internet and phone. Trying having the phone rep to fix my plan and there was nothing they could do. I feel like I was terribly scamed

I had been a customer of Frontier Communications since they took over from Verizon, for years! After several over charges for things not ordered, like HBO, I got fed up and stop all three services-tv, phone, internet. Well, I had a credit of $108.36. They said I would get a refund in about THREE MONTHS. Wow, using our money for three months without paying interest. I just got my refund today- over three months- and it's a debit card!! I don't want to deal with a debit card!! THIS COMPANY REALLY SUCKS !!!!! PLEASE STAY AWAY FROM THEM FOR YOUR OWN SANITY !!! would give them a negative ratting if I could.

Over the last 12 days we have spent over 5 hours on the telephone with more than 15 different Frontier employees trying to get a new modem and set boxes. Everything that could possibly go wrong has. We received a new router but it was missing cables. The second set of new equipment promised never arrived and in calling again we were told it was never ordered. We were told that a tech person was coming out between 8 and 5 last Friday. We verified over the phone in the am but by 4 when no one came, we called and were told there was no appt. scheduled and no equipment ordered. The frustration of spending an entire day waiting for someone was incredible. At no time have we received an offer of a refund or even an apology even when the "customer service" rep. says that they can see that we have called many times. This is the WORST company ever!

This company has terrible customer service and is a waste of time trying to resolve any issues. We formally had Verizon but had to switch to Frontier when they took over.
Unfortunately, we have no other choices for another provider in our area. We feel like hostages to this company and because of this we feel like that is why they offer less than helpful service and don't care if they help you or not. We are stuck.

I live in Southern Illinois. Our internet goes out at least once a week, usually more. We have called Frontier several times and they tell us the same thing every time, reset router, unplug router, etc. When this still does not seem to solve the problem, they say they will send someone to fix the problem and they give me a date. On several occasions I have taken off work so I can be home when they get here and no one has shown up and when I call they say that they knocked on the door and no one was home and no one answered their phone calls. This is not true. Nobody calls. Nobody shows up. The service provided is awful and the internet provided is even worse. I would get different internet but where I live, which is not that far out of town, no other internet service is provided. Overall, Frontier Internet is pitiful. If I could give less than one star, I would.

On March 14, 2018 I contacted Frontier regarding the escalating monthly bill the most recent is $279 and last month was $259. The lady said there was a charge for video service of $20.. It is not a movie on demand. I was a Verizon customer before it was acquired by Frontier and I was still on a contract; however, after the contract expired the bill keep jumping up. I asked if there are any promotions available for existing customer and she says I’ll looked into it, after which the call was cut off. I was calling on my landline at that time and the dial tone was lost. I contacted Frontier back with my cell phone and I was told the dial tone issue will be reported and a technician will be contacting us and in the meantime there’s nothing he can do regarding my bill unless the dial tone issue is resolved. Today is March 27, 2018 the issue has not been resolved and I don’t understand what principle of responsibility or accountability does a company like Frontier has towards its customers. I made follow-up calls only to be put on hold forever or transferred to different Dept without letting me know and never getting a resolution. Sure, a technician was sent 3x already the last one was this morning, all of them saying “I am not the right person for the job I only do the TV and the internet I don’t do phones”. They call their manager to report the real issue but doesn’t the real issue been reported 2weeks ago. In the meantime, I am like a captive audience just hoping some thing good happens.. I feel that Frontier has breached its responsibility for why? Anyways, I’ve given them all the benefit of the doubt and I finally have Spectrum service installed and everything is now up and working - phone, internet and TV which is way clearer than Frontier. I do believe that someone need to follow up.

Frontier has horrible customer service. The reps say they will address an issue but then doesn't follow through. Information about their services is conflicting depending on what rep you talk to. Most seriously charging fees the consumer is unaware of and when addressed, they simply say sorry, nothing I can do. Frontier services are horrible

Zero (or negative) stars is more like it. In a nutshell, Frontier's services fell short and I had to pay for their slack! A while ago, my router was acting up (so, I thought.) They sent me a new one, but through trial and error I found it was my Ethernet chord. So, I fixed the Ethernet chord and sent the new router back. Frontier failed to register the return under my account which ended up in my account being temporarily disconnected. I have an internet business, so this is a big deal for me. Not only did I have to pay for their reinstatement fee, but the lady on the phone was unable to email me a receipt!! How far behind are these folks?? The router is being flagged to be traced in their warehouse I guess, but this is about 2 months behind. Their customer service is TERRIBLE and so are their ethics. They will make you pay for their mistakes - and they make mistakes a lot! You're better off somewhere else.

I would give them 0 stars if I could. Fraud is rampant at this company.
They lie about services provided, priced charged, hidden fees and other details.
Terrible customer service. It at times feels impossible to get a hold of a customer service representative and if you are lucky enough to reach one, they are looking for every excuse to hang up the phone call before resolving the issue. I suspect they are paid by the number of phone calls they answer, as opposed to the number of issues they properly resolve. Issues with service can take 3-4 phone calls, 8 hours of waiting time each and several days until resolution.

If I could give them 0 stars, I would. They have been charging us for an extra line THAT WE DO NOT EVEN HAVE. Over and over and over again we call to get this cleared up it has been going on since November. We call Customer Service and have to explain this situation over and over again. They told us to write to the president, so we did and they never got back to us.
Eventually we just paid it to get rid of the bill, for risk of them cutting our ACTUAL lines, service off. I don't know how on earth we have $400 bill for a line that we don't even have.
Frontier, you should be downright ashamed of yourself. What on earth kind of service is this?
Will be getting rid of Frontier services at our house as soon as possible. These people just want your money and don't give a rats *** whether or not their clients are being treated right.

What a joke. I just spent 25 minutes on the phone waiting to make a account simple change and it still is not complete. I asked to speak to a supervisor, and none available as they are all in a meeting. I have to call back and waste more time to try and remove a second line from this account. Sheesh... terrible service.

There has been on-going issues with Frontier Communication billing practice. Every single Frontier representative I spoke to has given a different answer.
My bill changed frequently without my authorization even though I had a 2-year promotion with a set price.
As a result I disconnected my business with Frontier. I was confirmed by at least 3 or 4 Frontier representative that I didn't own a balance at the time of disconnection because I paid in advance. Now I received a bill for $255+. I called to dispute and while the account being under reviewed, Frontier has sent me to collection. I just found out from the credit agencies.