Frontier Communications

I cancelled my service on Jan 2018, I got a bill for $116 every month after Feb ,Every time I received a bill I called to correct the mistake. Every time I waited for more than 45 minuets and a lot times transfer and disconnects. Even I finally got the box return the device at APR .they still said the disconnect at May.and lied to me said never knew I cancelled the service! Worst customer service I have ever dealt with. Worst company.

I added in the last three months Fios internet and TV service to a semi-landline service I already had. This is what I have had to contend with:
1. The customer service person whom I talked with about adding Fios service quoted the bundle price, but could not, HE said, quote an exact monthly price due to taxes that vary in each state. I told him that in this state of Washington that is usually just over $20+ in taxes, but I would go ahead with the order, but I had specifically asked that the monthly cost remain under $140 total.
2. I have called repeatedly with each month's bill since! Each of the three months I found myself with three different amounts to pay. The customer service people state it is the taxes.
Well, taxes do not go up $6.00 or more each month! Yet....my bills varied by $6-10:00.
3. It was stated that this month's bill, third month's bill, would not be lowered. I could lower my cost by getting less service, or if I chose to stop all services, contract services demand that I pay the penalty fee plus this month's bill.
4. This business model that Frontier has does not send any kind of written contract, no e-mail or postal mail stating what was agreed upon when signing up for service. It was stated that due to taxes Frontier could not state what the final monthly bill was going to be. Therefore, a customer is at the mercy of this company and it is going to vary each month and Frontier's only statement is that this is due to taxes in your state. Again, taxes do go up on these communication businesses, but not over $5.00 each month!
5. Frontier Fios is not worth the hassle of the fluctuating cost each month.
6. Customer service people are not well informed and each person spoken with has his/her own version. DO NOT RELY on anyone's words--but, know that you will not get anything in writing stating what you thought was agreed upon on the phone!

I had been a customer of Frontier for 18 years - the internet was always inconsistent while the bill continued to increase. The last year of my service, when I would attempt to call for technical support, I would be placed on hold for up to an hour and if by chance someone would answer my call the issue was never resolved. At one point I thought it was an issue that needed a service repair - I paid them over $100 and then had to cancel my service as I was paying my monthly fee and had NO internet service for the last 3 months I was their customer...... TERRIBLE company.

I would give them a zero if I could. Horrible internet service, despicable customer service… Saying things then doing the exact opposite, not leaving notes of the numerous outages we had so we never received any credit or discount.

If I could give this company a 0 rating I would. I have never dealt with such an awful company in my life. I have been disconnected while trying to get service matters resolved, lied to with price quotes and, of course, when you call to discuss they say it was an "agent error." I was with *** prior to this terrible company taking over. *** was a fantastic provider who always stood behind their word. It has been a couple of miserable years dealing with Frontier and I hope they get their due for all the issues they have. This company has the worst customer service on this planet. I just termed with them and it couldn't even be a reasonable experience. If you have another provider in your area...use them. Run away from Frontier!!!!

We called to cancel our services and they arbitrarily opened a new account, unbeknownst to us, for our fax line that wasn't cancelled with the rest of our bill. We were under the understanding that it would be cancelled, since it was part of our account that we were cancelling. They charged us $150 and would not budge when we said that we have not been the ones using the number. They are crooks, and rude customer service. So glad to be done with this company.

When I tried to cancel my service because I was moving out of state, I spent a total of over 6 hours on the phone and online chat just trying to cancel my service. Their customer service reps were totally incompetent and kept transferring me to other departments like they had no idea what they were doing. They would hang up on me after 45 minutes of waiting so I'd have to start all over. I finally cancelled but they keep sending me emails and letters saying I owe money, which I do not. One of their reps even said I owe nothing, which I captured in a chat, but they still send bills. At this point, if they try to send me to collections because I refuse to pay this bogus bill, I will have to take legal action. On top of all of this, their service is horrible. Our internet never worked and when it did, it was super slow. I am so glad we do not have them anymore. If I could give less than a 1 star rating, I would.

I was told (I don't think the tech was supposed to tell a customer) that there were "insufficient resourses" at the central office for our companies DSL connection. The connection just regularly dies. It may come back hours later or not come back at all until we power cycle the modem. They apparently are willing to let customers just keep power cycling until they get a connection, hoping that someone else has freed up resources. Unfortunately for us, we use this connection to a location that is not manned. Having to go to the site and power-cycle the modem involves a lot of time and wasted effort on our part. Very dissatisfied.

I only gave one star because I had too; if I could give no stars I would. The customer service is awful! I was on the phone for over an hour with Shaquan and Marcus- Supervisor to cancel my service after being with Frontier for over 5yrs. (saving over $140 a month) All of a sudden they treat you like crap because you're leaving and informed us that they no longer prorate the service, so now they expect us to pay for 3 weeks we aren't using them for. They said that they sent out a notice in June 2017 informing their customers of the changes with our billing statement and said that we had a choice to opt out of that term. Really?? Who would want that kind of term anyways and not choose to opt out and who reads every line of the billing statement. Very shady! Would not make any adjustments. Also Shaquan kept stating we would be receiving another $300 bill next month plus a $10 disconnection fee along with this months statement to be paid in full. Thats just crazy because this statment says it goes till the end of the month for services so why would we be getting another statement that goes till the end of the following month. Very upset and will never go back to this type of service again. So glad we changed.

Frontier Communications is the provider for my landline only; the previous provider was ***. Working Assets is my long distance provider for both in-state and out-of-state calls, for which I pay a flat rate for 200 minutes;the charges appear on a bill separate from that of Frontier. Earlier this year, Frontier Communications began to charge and bill for all in-state long distance calls. There was no record of these in-state calls on the Working Assets bill, although out-of-state long distance calls were recorded correctly. After several calls back and forth to both Frontier Communications and Working Assets trying to rectify the problem, Frontier credited the in-state charges. Somehow in the process, all long distance capabilities on the land line were removed. Any long distance call resulted in nothing but a busy signal. For days, we had no long distance service. Finally, on April 11, a Frontier service person reinstalled long distance on the landline, but when I thought to check the in-state carrier (*** a few days later, "Thank you for using Frontier" greeted me. The inter-state carrier was correct. A call to Frontier removed an in-state long distance charge made after the service was reinstalled, but charges for *** Pic Charge Charge, *** Pic Change Credit, and *** Pic Change Charge were denied, apparently because Frontier was billed for these charges by *** (which provides the lines for Working Assets). By now, I had spent literally hours over several days and over the course of three weeks trying to settle this. I am paying the final charges ($18.37)because I have better things to do with my time than to call Frontier dealing with a different billing representative and repeating the same scenario again and again and again. As I had never authorized Frontier to take over intra-state long distance, nor had I requested Frontier to remove long distance capabilities from my landline, I shouldn't have to pay to have the service reinstated and directed to the long distance carrier that has provided my long distance service since 2005. May Frontier find a buyer for its Florida operations soon.

AWFUL, AWFUL, AWFUL!!!!
MY bill with *** was $106.00/month. After Frontier took over the bill started to climb- $126.00, $136.00, $180.00 then $212.00. I kept calling and calling. One lady hung up on me, one told me to return my equipment to the store, another told me you could NOT return the equipment to the store, the only way was to schedule a pick up but refused to schedule a pick up, another representative thought I was muted and was making fun of me, another added services I never asked for. Finally I contacted *** in Tampa (Florida) who referred me the The Florida State Attorney Office who gave me a different 800# to call. I got one semi-rude lady and finally a professional sounding gentlemen who promised to lower my bill- HOWEVER, my latest bill was over $400.00 !!!! BUYER BEWARE.!!!!

Frontier actively scams consumers. If you attempt to cancel your account when moving, they come up with crazy charges out of no where and state that you owe them 'cause you signed a contract, which you did not. If you ask to see where your signature is, they try to change to subject and turn it back around at you. They wanted to charge me over $100 to cancel my account, claiming that they gave me $100 visa gift card to start an account. I never received that gift, nor had any idea it was available. Only after threatening to report them to the Revdex.com did they transfer me to a manager. The manager was able to look and see that they never sent a visa gift card, and no visa gift was activated (as it did not exist). They then agreed to close my account for $9.99, stating that it was the ONLY charge I would have to pay from there on out. 2 months later, I receive the bill. This bill has the $9.99 as well as another month of service charge. They disconnected my service then waited an entire month to cancel my account, and charged me. They claim I agreed to pay this additional bill. I refuse to pay for a service that I did not receive, nor want. I had to speak on the phone with them multiple times. They train their employees to be horribly rude. They will ignore you over the phone and refuse to respond even after asked multiple times if they were still there and if they could hear me. They then hung up on me. This is a horrifying business. If they are the only ISP available in your area, you are better off without internet. TRUST ME. DO NOT GIVE THEM BUSINESS. They WILL come up some way that you owe them money. And they will refuse to close your account, and send you bills until the day you die. Don't let them ruin your credit history.

The worst customer service ever! Transferred me 6 times for technical support was on the phone over 1 1/2 hours and eventually go cut off. No one ever called me back. Why do they ask for a phone number in case we get cut of! Worst service ever!!!!

Horrible - renewed contract in January - first month the new price was honored $145.63 final amount due. Every month after the bill was back to old price $171.12 amount due. I called every month to have it "corrected" and was assured that the total amount due would be $145.63 going forward. This month's bill was $178.36 (month 5 )- I called, the retention associate told me that the price I was quoted was before taxes and it was a one time discount. she did notice that I had Verizon set boxes but was being charged for Frontier equipment - big deal a credit of $7.99. What a bunch of LIARS! very misleading - AND if I cancel before January 2019 I will be charged a penalty! I am being over charged by $25.00 a month or $306 for the year.

DO NOT DO BUSINESS WITH THESE PEOPLE!!!! They tell you one thing and do another. My bill ran $194 per month, so the discounts had ran out so I called them, they told me to pay $211, for 1 month and I change my service so it would drop to around $170. Great!! Right no my bill shoots to $330 dollars, and when I call back, they cant fix it. So I tell them they can just cancel It. They say they cant do it, because they cant pro rate the bill, Ok Fine. So I go home its cutoff and now I got a bill with a $550 amount for 11days of actually service. After wasting 2 hours with these thieves, I got no where, so now Im in collections, for their chicanery. Any Lawyer that would like to start a class action law suit please contact me I want to be First In line.

I had frontier Fiber for a couple months. It did not work as well as I hoped and it was more expensive than the competitor so I closed the service. Frontier provided return labels and I mailed back the equipment. That's when problems started. Two months after confirmed UPS delivery of the equipment, Frontier still had not removed the charges from my account. I contacted them multiple times (I have screenshots) and they said each time that they could see it had been returned and that my account status would be fixed. Now 6 months later, I get a collections notice on my credit report. Cable providers have a bad reputation but Frontier truly beats them all. I beg you, do NOT use Frontier. Even if you do all the steps correctly, you will still either pay $300 for equipment you returned or have a collection on your credit report that you will have to remove through all 3 agencies. It really is unethical, and the worst part is that I am just a consumer to them - I have no rights, and they have every right.

I was a long time customer but they keep raising the price. I was told my bill would 180.00 but in six months it went up to 230.00. So I went with another company. Trying to resolve my account with them was horrible I should have had just a partial bill to pay but their bill was 360.00. The first call I made the operator told me I owed $88.00 She said it was subject to approval to call back in a week. I did and it was not approved. The next operator I called said it was because my equipment was taken off I waited for 30 minutes and I could hear him eating and then he hung up the phone. So the last operator said I owed the 360.00 because I was told they recharged me for every premotion they give me. I was highly upset since I have been with them for years. Just changing my plan a few times. How many premotions could they charge for. I am a senior 65 years old and this feel wrong to me. I paid it because I don't want to ruin my credit.

I have been a Frontier customer for 6 years, last month my internet speed was 1mb instead of 10mb I had been receiving. The reason they just don't have enough data available. I cancelled my service with them for a company that has enough data and was told though my service was cancelled on May 3, my service would not be turned off until May 23 when my statement came out and I would owe for the whole month. Then there was $92 bill for ending my service, etc, and in all I owed them $149 dollars. I have no signed contract with Frontier, my service should have been receiving what I was being billed for.
If you are going to end your business with Frontier, make sure you wait until couple days before your billing date.

My experiences with Frontier have been anything but acceptable. I completely agree with the F rating shown on the Revdex.com website. The most recent and continuing problem is billing issues that relate to an offer made by an employee during a service chat that the company seems to want to ignore. A rate reduction was offered (not solicited by me) and then every attempt was made to negate or ignore the offer. Billing is incorrect and the excuse is that the credits will have to be manually entered. Late charges have occured as no notice is given as to when the billing has been corrected. SOmething needs to be done to force this company to provide good service and accurate billing. A little accountability would also be nice. As this is a regulated enterprise why doesn't Uncle Sam step in and force complete compliance?

Received an advertisement in the mail from the business giving a price of $75 for high speed internet, dish television, and voice. Called to get further information since this would be a significant savings over my current situation. The first call was just for information. Was told the internet would be slower because it was through satellite and was told what channels would be available and was given the as advertised price with a >$10 installation fee. After hanging up and thinking over it for a bit I decided to sign up for their service. Got a different person on the second call who didn't seem to have the same information that the previous person had so it was a bit confusing but after coming down to the same price she set up an install date and just when I thought all was finished she said she would be transferring me DISH network to coordinate their install. This was the fist mention of this in two phone calls. Upon finally reaching someone at Dish they had no idea what I was talking about. They had never had a phone call like this one. They wanted to open an account with them and charge me an additional monthly bill, despite the mailer received from Frontier saying this was all bundled together. Got a call back number from the polite but confused people at Dish and I called back to Frontier to try and get a straight answer. What they NEVER MENTIONED in the entirety of the first two calls is that they only provide the internet service in my area. Frontier is an addon to the dish service that costs $25. This number was never mentioned before and when I tried to ask the service rep why the mailer FROM FRONTIER gave a bundle price when they aren't the ones providing half the service they couldn't provide an answer. They kept saying that they couldn't tell what Dish prices would be so they couldn't give a final price despite two other reps not only doing exactly that but even going so far as to give the channel lineup. At this point I told the rep to cancel everything and hung up.