Freedom Mortgage Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if Freedom Mortgage holds true to thier word and fixes all delinquincies that was the direct result of thier mistake for both my wife and my credit reports!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I will pay $per rate lock agreement per ***, this is a cost that I will payThis is a direct lie to Freedoms no cost promotion to reduce interest rateTrue, they are covering some as per Good Faith Estimate, but not allI find that this is a bold face lieI am asking Revdex.com to reduce the rating and further investigate the practices of this companyI am also asking proof that this company can conduct business in ColoradoI cannot find no listing for active business licenseLooking forward to a detailed response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will once again try another option to making my payments, and see if the same issue continuesIf it does, I will be contacting the Revdex.com yet again regarding the payment processing issue that continues to happen with Freedom Mortgage that has never happened with any other banking institution that I've used for my mortgage needs
Regards,
*** ***

September 14,
Dear Ms***:
To answer your questions:
Your payment is currently due for August 1, The payment amount due is $which includes a late charge of $36.40. You will owe the $that was taken from escrow but that will resolved when you escrow account is re-analyzedThere are several other factors involved during the re-analyzation of the escrow account and normally any shortage can be spread over monthsUnfortunately, we are unable to amend your credit Thank you Very truly yours,
Joseph P
Assistant Vice President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do have a question so going forward am I to pay or 848? Considering you are going to use my escrow to pay the difference will I now owe the there? I want my account back satisfactory and this resolves that issueI also would like to be reported correctly to credit agenciesI have a second mortgage with you that has never had a issue just wish this was the same. I feel forced into this option but have no other choiceMy account has been mishandled, misleading information has been given, and every broker I have spoken to (with exception of Beth) have been rudeI have a second account wi I do thank you for you time I would prefer all communication forward be in writing please
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like to note that my issue has NOT been resolved, as I am still waiting for the tax vendor that works with Freedom Mortgage to get correct paperwork to my City's Tax Office to continue processing my refundHowever, I appreciate that someone from Freedom Mortgage has been assigned to me to deal with directly because dealing with a different customer service representative every time I called, has only been delaying things and not resolving anythingI hope that this works out and I can soon have my corresponding refund back and finally put thins issue behind
Regards,
*** ***

Mr***, I provided your email address to one of our representatives and they will reach out to you directly to assist your with the website

This company has an automated system that can't determine a partial payment from a non-payment which results in them indicating that no payment has been received at all I had a $increase due to an escrow change, which I missed My automatic payment was sent in and received by the company They failed to acknowledge that any payment was received and sent me a bill indicating that no payment has been received and an additional late charge was added rather then indicating that the full payment was not received and a net difference was due
When I called the company to ask why the bill reflected no payment had been received, the call center person and manager both indicated that until a full payment was received, the amount would not be recorded as a payment Since Mortgages are charge interest by the day, this clearly must be illegal as they are holding onto a month principle and interest payment (less a $escrow shortage) in which they charge an additional $late fee plus the difference in interest they are collecting on the difference in principle
This company has unethical billing practices and is not recommended

Complaint:
I am rejecting this response because:
Hello,
I would like to reopen this complaintIf you read through what was originally in the complaint and the response they stated our credit would not be harmedI am now fighting to get a claim of late payments from Freedom off my creditI would like the link to the file as well as I seem to have deleted it thinking it was done with. As always Freedom mortgage is not being very helpfulThank you
*** ***
Regards,
*** ***

Dear Mr***,
size="3">We are in receipt of your complaint and are happy to respond to your concerns
Upon receipt of your complaint, I reviewed the history on your accountWe acquired your loan from *** *** ***At the time of closing (1/5/15), year’s premium was paid on the HUD in the amount of $to your insurance companyThe loan was set up on our system with the next due date for payment of the insurance premium being 12/19/In November, 2015, it seems that there was a balance owed on the current policy and in addition , our insurance vendor received a policy with a premium showing due in the amount of $in error They disbursed the $and then realized that all they needed to pay was the balance owed of $They reversed that disbursement and deposited the funds back into escrow and paid the $to the insurer on 11/19/The insurance information was then updated to reflect the proper premium which was $The loan was analyzed on 1/5/and because the premium that had been disbursed came back into escrow as a refund, the system advanced the next due date for insurance and that is why the system showed in error that you had a surplus in the escrow account and that insurance was not dueThe escrow processor should have researched this further before analyzing and the insurance vendor should have obtained confirmation that the renewal still had to be paidBoth of these issues are being addressed with our staff and the vendor’s staffThe renewal was sent via overnight mail on 2/4/It appears that you have sent in the escrow refund and it has now been applied to your escrow account and the insurance is in forceWe believe this matter has now fully resolved and we apologize for the inconvenience
If you have any further questions or concerns, please do not hesitate to contact meSincerely,
*** ***
Vice President Customer Service
Freedom Mortgage
*** *** *** ***
*** *** ** ***

I had a mortgage which I refinanced with freedom mortgage in July of They were supposed to apply a credit of plus a refund of interest paid on that amount as it was a va funding fee refund for my being a >30% disabled combat veteranThey refunded it in June, in response to my original complaint (***)However, only days after that complaint was closed, they took the money back out of my account and refuse to credit me my VA Funding Fee and are doing nothing to rectify the issue weeks after I notified themThey originally received my funding fee from the VA in March of and have YET to apply it to my account and keep it appliedThis is dispicable to veterans everywhereRefund of the $Refund of interest accrued on this amount as a result of their failure Letter of apology and why they withheld money rightfully owed to a disabled combat veteranDirect line for any additional issues to a VP or above

July 29, Mr*** ** *** *** *** ***
*** ** ***
* Re: Your Complaint to the Revdex.com Dear Mr***: We are in receipt of your complaint and are happy to respond to your concerns I have reviewed
your complaint and researched the issues surrounding the missing paymentWe have found that a payment in the amount of $was applied to the principal balance in error before the loan was transferred to Freedom. We have reapplied these funds into an unapplied funds status as the amount was not enough to cover a full mortgage payment of $Your account is currently due for July and there is a credit of $so you will only need to pay the remaining $to complete the July paymentPlease make sure that future payments are adjusted to $ In addition, we have waived the $late charge associated with July payment If you have any further questions or concerns, please do not hesitate to contact me Sincerely, *** ** *** Assistant Vice President Customer Service Freedom Mortgage Corporation *** *** *** *** ***
*** *** ** ***
*** *** *** *** ** *** *** ***
*** *** ***

Complaint: ***
I am rejecting this response because: The mortgage company still has not addressed my main complaint about the monthly letters telling me I have not paid, they are going to foreclose, they are going to damage my creditEvery month I have to send copies of cancelled checks, dates of deposits, and I still get letters telling me that Freedom didn't get payment. Please look into this. There should be pounds of documentation in several offices about my problems. I also just sent letters to the VA and the credit agencies about this same problem. This response addresses only a tiny portion of the complaint. Attached is the letter to the credit agencies
Regards,
*** ***

Michael L***, Angelo *** Sherry *** Kerry *** and many other staff members from Freedom Mortgage work collaboratively well together to ensure that we close on our house in less than a month by following all the required new regulations guidelines from ***

Mr***, upon receipt of your complaint I reviewed the account historyWe do show the payment being reversed in June and a check being requested on 6/however it seems that it was not sentOn 7/we wired the payment back to your bank accountThe escrow balance as released on
7/22/and the check was mailed 7/25/I apologize for the delay in getting the payment refunded to youPlease let me know if there is anything further that I can do for youSincerely
*** ***
SVP Customer Service
Freedom Mortgage Corporation

Ms***, upon receipt of your complaint I reached out to *** who was servicing your loan until 2/2/They advised that they have no record of having received a check from you for the reinstatement of the loanThey had issued two reinstatement quotes but never got any fundsThe loan was
referred to a foreclosure firm that that increased the amount of fees owed which increased the reinstatement quoteBased on the current history on the file it seems that funds have been received by us and we are reviewing to determine if the correct amount has been received SincerelyRoseanne ***Vice President Customer Service Freedom Mortgage Corporation

Complaint: ***
I am rejecting this response because:..it is pointlessThere is no way to get anywhere with Freedom Mortgage Corporation(I don’t write that out of anger, I write this because of many months of experience that I made with this Corporation, so I see myself in the position to definitely make this statementI spent many (and I mean many! I have several witnesses for that) hours on the phone trying to get everything resolvedJust to ensure that the Freedom Mortgage Corporation is understanding my experience with their CompanyIn October Freedom Mortgage notified me that they were going to be taking over the loan on November starting from ***I took the initiative to call the mortgage company on October to let them know that the mortgage they are taking over had a claim open with the *** *** *** ***I was told at the time that there was nothing they would be able to do because the Mortgage company did not have the loan yet and would have to wait till after November in order to take care of the issueAfter November I called again to Freedom Mortgage Corporation to let them know that I needed help dealing with the *** *** *** ***I asked for a fax number to the Mortgage company to send them the Claim packet filed with the insurance CompanyI then spent $to Fax a very large Document explaining the damages on the house*** had already had all of this documentation prior to Freedom Mortgage pulling the loan back from *** was servicing the loan for Freedom Mortgage CorporationOn the original documents from the Adjuster, the original amount of the payment was going to be approximately $106,974.74, which was not acceptableThe Insurance Company (*** *** *** ***) adjusted the amount up to the amount of the first settlement check for $129,950.69, which was issued at the end of January At the same time that I signed the Proof of Loss Another claim was opened with the *** *** *** *** for additional money to cover the rest of the houseI had to get Congressman ***’s staff involved to get the settlement that was finally reached for $177,which was the max for the Policy on the house ($47,is the amount of the second check)While going through this process with *** *** *** *** I had asked Freedom Mortgage Corporation to stop all insurance on the houseThis occurred in December on or about the 18th, Freedom Mortgage Corporation stopped the payment for the Hazard insurance stop from being paidAt that time, I was not informed of a requirement to carry insurance on the unpaid balance of the loanI did not find this out until I was given notice that I would have lender placed insurance put on the homeI immediately called Freedom Mortgage Corporation to dispute the need for insurance on a house that was destroyed in the floodI was then transferred to the Insurance department of Freedom Mortgage Corporation and told that I did not have a choice in the matter I have spoken to the Loss Draft Department of Freedom Mortgage Corporation about this matterI have been told that I would get a call back from supervisors in the Corporation (this was a joke because the calls were rarely returned by a supervisor) and when told to call back to their extension it would not existOn February I requested forgiveness for the remaining balance of the loan Because I had not received any word from the Insurance that they were going to make any additional PaymentI wrote a Letter explaining that there was an additional claim on the property for more money but was not sure as to the amount that was going to be paidIn that letter I explained that the Escrow ($6,238.00) and the check for $129,be used as payment for the loanThe total of this payment would have been $136,ending up with a remaining balance of $26,In the mean time I am still not living in a house, my family and I are living in an RV trying to finish a house that we bought as a project house prior to the FloodBecause the Mortgage Company refused to work with us on reducing the payment on the loan to reflect just the Principal payment without the Escrow money added to the amountThe way my wife and I have been treated through this whole process has almost caused a large rift in my family. As far as I am concerned I have done all the foot work to ensure the Mortgage Company gets their moneyI need to also make a statement about the way this company has harassed me about payments on the loan I have been called every other day last week asking for payment and every day this week asking for paymentI have informed the Mortgage Company of my intentions of taking this to court if this is not resolvedIf this is to go to court, I will be asking for far more than what is listed belowBe informed that I have already consulted with a Lawyer on this matter and am ready to escalate thisI will write the letter but this is what needs to happen All interest from 20 May to present, all forced insurance charges, any fees assessed on the account for being late along with reversing all credit reports submitted against me need to be correctedI feel that this is the minimum that will be acceptable. The amounts that have been charged are as follows: Forced Hazard Insurance $ $Late Fees $ $ $ESCROW $Remainder after the loan $47,449.31-$31,724.00=$15,Total: $22,And until I am assured by Freedom Mortgage that this is met then I will write the Letter requesting these things listed above.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There is a discrepancy in the remaining principal balanceWhen I made my last payment with additional principal to Freedom Mortgage on 2/17/for my March payment, the remaining balance was $93,According to my *** Mortgage account, with my applied March payment with additional principal, the remaining balance is $94,I called *** about this discrepancy in remaining principal balance, and they suggested I speak to the cash department at Freedom Mortgage because all their numbers came from Freedom MortgageWhen I called Freedom Mortgage, a customer service rep asked me to wait a week to see if the numbers straightened outThey still haven'tThere is a $1,difference in the remaining principal balance
Regards,
*** ***

October 31, *** *** *** *** ***
*** ** *** ***
*** *** ** ***
* Re: Your Complaint to the Revdex.com Dear *** *** *** *** We
have reviewed your complaint and researched the issue regarding your mortgage application Your mortgage application was never final approvedWe reviewed the calls of your conversations with the Loan Advisor and the processing staff and you were never advised that you were approved for the mortgageWhen a loan is submitted to our Underwriting Department, the Underwriter is required to check HUD’s Credit Alert Verification Reporting System (CAIVRS) to insure that the Borrower(s) have not defaulted on any delinquent debtPer FHA guidelines, Borrower(s) that have defaulted on a federal debt are not eligible for FHA financing until the debt issue has been resolvedI have attached the HUD guidelines on CAVIRS When the Underwriter reviewed your loan and checked the CAIVRS website, it revealed that *** *** defaulted on a Small Business Administration loanTherefore, your loan application was denied and the attached denial letter was sent to you on September 15, In addition, a call was placed to you on October 16, and a message left Please feel free to re-apply once the debt issue with the Small Business Administration has been resolved Sincerely, Joseph PP*** Assistant Vice President Customer Service Freedom Mortgage Corporation *** *** *** *** *** *
*** *** ** ***