Freedom Mortgage Corporation

Ms***, Upon receipt of your complaint I reviewed your accountI do see the double paymentI also see that the payment was wired back to your account on 6/22/I would be happy to refund you the fees charged by your bank but will need documentation supporting the amount owedYou can email
that to me at *** As to the legality of the application of the payment to the next due date, that is entirely legalIf a borrower sends in funds equal to a payment it will post as a paymentThere has to be some logic on the system to apply funds and without instructions to the contrary funds equally a payment will be applied as a paymentFunds less than the amount of a payment will be applied to principalMore often that not customers sending in funds two full payments want the funds to be applied as paymentsPlease let me know if I can be of any further assistanceSincerely*** ***SVP Customer ServiceFreedom Mortgage Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms***,I am sorry that you feel that there is an issue with the posting of your paymentsThe payment that you mail to our lockbox arrives at the *** ***The *** *** then delivers it to our payment processing center, we process the payments at the center the same day they are
deliveredWe can not control the time it takes the *** *** to bring the mail to the payment processing centerWe have heard that it can take them three days to deleiver it to our centerWe are not trying to collect fees, we want the payments to post as soon as possible just like you doYou can make your payments a variety of ways but to avoid any fees you can use your bank's bill payment service, providing you have a deliver by date of prior to the 15th of the month and there would be no fees if you used that serviceYou can also pay online before the 6th with no service feesBecause the delivery of the payment is dependent upon the postal service it is always advisable to allow extra mailing timePlease let me know if I can be of any further assistance*** ***Vice President Customer ServiceFreedom Mortgage Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso I realized that the amount I had requested to be refunded was documented incorrectly on my part with the actual amount of the late fee being $My monthly payment is $and I was charged $I just want to make sure that is corrected and I am not being refunded more money than I had actually paidThank you> Regards,*** ***

Complaint: ***
I am rejecting this response because:
I have received nothing in the way of a refund, also my mortgage payment is still and was supposed to be lessExplain?
Regards,
*** ***

Dear Ms***, upon receipt of your complaint I asked our tax department to review your concernThey advised that they had previously sent a request to our tax service vendor to address both delinquent taxes but it seems that they had only taken care of the Tarrant County paymentThey apparently
missed the fact that Denton was also dueWE reached back out to them and opened a new task for them to research and pay the billThis was completed on 4/12/when they disbursed from your escrow account and then they paid the penalty and interest in the amount of as they we the cause of the second delayInitially these should have been disbursed in November by *** *** before you loan transferred to usPlease let me know if I can be of any further assistance and I do apologize that this took such great lengths to be resolved.Sincerely*** ***Vice President Customer Service Freedom Mortgage Corporation

Mr***, I do apologize for the issues you had with making your paymentOUr record shows that you were only charged and paid so we have refunded that to youIf you feel that there is still owed I would be happy to review this againWe are also reviewing the conversations you had
with our representitives*** ***Vice President Customer ServiceFreedom Mortgage Corporation

March 20, Dear *** *** FHA MIP payments are paid to the FHA monthly and we normally escrow for them monthlyThe MIP funds for each payment are deposited into your escrow account monthly and we pay the FHA monthly Since the term of your MIP premiums was ending during the within the year that your escrow analysis was performed, we spread the cost of the remaining MIP payments over the next months which enabled us to begin to reduce you monthly payments at the time of the escrow analysis effective date (6/1/2017) instead of after the December, paymentUnfortunately, our system calculates the escrow analysis this way when MIP premiums are endingPlease note that you will pay no more or less using this methodWe did not provide the option of paying the remaining MIP premiums as a lump sum as this would have overfunded your escrow account as of the escrow analysis effective dateThank youVery truly yours, Joseph PP*** Director

Mr***, I do apologize for the issues you have been having with the websiteI see that there is a task on you loan to have someone assist you and that they have called in an attempt to contact youI am asking that they continue to call until the have reached you and have assisted you with
this problemIf you have not been contacted in a reasonable time please feel free to contact me at *** ***Vice President Customer ServiceFreedom mortgage Corp

Dear Mr***, I have been in touch with our Loss Mitigation Department and they have indicted that they have spoken to you and your are aware that a modification is being pursuedWe will are attempting to expediteThank you. Very truly yours, Joseph PAssistant Vice President

This is the worst mortgage company everWe have been doing a refinance since 10-There have been numerous problems with no communication throughoutI had to chase down my own appraisalThe lo asked what our house was worth and it showed as assessedInstead of the loan officer putting that in on the loan she put 200kNo way In a million years my house is worth thatSo guess what appraisal comes back worth 154, problemsNow shocker the loan has to be restructured and may not go throughI am so over this and want to be doneIf we weren't so far in we would walk awayIf it comes back and it's not ok we are walking away and not looking backDo not use themI could go on all day long.??

Mr***, I do apologize for the issues with your extra principal paymentsWhen you send in funds equal to two full payments our systems logic is to apply as two paymentsIt is more common for borrowers to want payment to be applied when sending in the equivalent of two payments than for
the second payment to be for principal only so that is why the logic was set up this wayTo accomplish what you are trying to do you would be better served to send the additional funds in an amount less than the full payment, or send a separate check to the address below for manual processingAt this time one additional payment has been reversed and applied to principal leaving your loan due for the 3/1/paymentIf we reverse another payment your account will be delinquent and we do not have any payments pending to pay the 3/payment at this timeAre you sure that you want to leave that one payment as applied to principal seeing that the account is now due for the 3/payment ?
Sincerely
Roseanne G
Vice President Customer Service
Freedom M ortgage Corporation

Ms***, I do apologize for the issues you had with the payoff of your old loan during the refinanceWhen the payoff wire was sent is was short due to an escrow refund that had been issued to you the day before the funds arrivedThis caused a shortage and the payoff was retuned to the
title companyThere was a breakdown in the communication between the servicing center, the title company and our funding department and we did not realize that the funds had been returnedIt was not util you contacted one of our employees who brought the issue to the attention of management here that we realized there was a problemWe contacted the title company and they re-issued the payoff wire and the old loan is now paid in fullAgain I deeply apologize for this situationThe additional payments you made will be refunded to you shortlyPlease let me know if I can assist you further by emailing me at *** ***Vice President Customer ServiceFreedom Mortgage corporation

We submitted the correct immediately, the bureaus only update their records once per monthThat is why it will not show for one more cycleYou were mailed a letter in this regard on 1/A copy is attachedI will ask the escrow department to review the correspondence that you sent in regards to your escrow account or you can send it to me directly and I will escalate

Complaint: ***
I am rejecting this response because: There was a principal payment reversal on 3/1/for $1,at Freedom Mortgage with a reference #*** that *** claims they have not receivedThese are the only moneys not appliedPlease research this transactionI do see the funds from the 2/25/transfer that were applied to my *** account, though
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***,Upon receipt of your complaint I realized that I was already working on your issueIt seems that the funds were sent to our sub-servicer, who was you prior servicerThey in turn sent it back to us but because we had no information on what to do with it and what loan it
was to go to we sent it backI was able to find the funds and have them sent back to us and they have since been applied to your current loan as a principal reductionplease let me know if I can be of any further assistanceSincerely,*** ***Vice President Customer ServiceFreedom Mortgage Corporation

Complaint: ***
I am rejecting this response because:I have been in contact with with a customer service representative who said he is working personally on the case Also, I have been told before that they are working on the case and nothing has been taken care of The main reason why I am rejecting this is because nothing has been taken care of
Regards,
*** ***

** ***, upon receipt of your complaint I reviewed the
applicationThe file was only received on 10/and only able to be moved to
processing on 11/From what I can see they have been moving the loan forward
in a timely manner and you have been providing what has been asked as well
There
was previous application that was closed for incompleteness and then this file
was opened but this file seems to be on track with the processor talking with
you and obtaining what is neededIf you have any additional concerns please
feel free to email me at ***Sincerely*** ***Vice President Customer ServiceFreedom Mortgage Corporation

September 29, Dear Mr***: We understand that you did not receive the day delinquent noticeOne was generated and sent to the property previouslyYour account has been updated and you will receive notifications going forward Thank you Very truly yours, Joseph P