Freedom Mortgage Corporation

*** *** we reviewed the reporting and see that the credit was reported late in errorWe have updated the bureaus and the account will show paid and not late when the bureaus update their records and report nextThe control number for the amendment is *** I apologize for the delay in correcting thisSincerelyRoseanne G***SrVice President Customer Service

Mr***, upon receipt of your complaint I asked our compliance group to pull and review the call you had with *** ***The call took place on 2/24/at 7:PMFourteen minutes into the call the loan officer told you that "during the process, we would pull your credit to make sure there are no
liens or judgments on the propertyWould I have permission to pull your credit" You responded "yes"The Loan Officer then asked for your social security number and date of birth, which you providedYou did not mention that you did not want your credit pulled until after you saw the paperworkThe loan officer did have authority to pull creditAt this time your application is still openCan you advise if you are proceeding or cancelling and I will review for the removal of the inquiry as a courtesySincerely*** ***Vice President Customer Service Freedom Mortgage Corporation

size="3">August 29,
Mrs*** ** *** and Mr*** ***
*** *** ***
*** ** ***
Re: Your complaint to the Revdex.com
Dear Mrand Mrs***:
We are in receipt of your complaint and are happy to respond to your concernsI have reviewed your complaint and researched the issue your loan modification
Freedom Mortgage has reached out to your authorized third party twice regarding the modification on July 18th and July 28th and the calls were not returnedYour request has been denied based on incomplete documentationHowever, you may re-apply with a complete package to be re-reviewed for home retention
I have enclosed a new loss mitigation packagePlease provide a full package and include the items outstanding from the previous applicationThese items are:
Provide letter of explanation for large deposits into *** *** checking for $on 05/03/and $on 05/09/Also please provide letter of explanation for numerous deposit from a *** * *** ***Is this another account or different source of income?
Provide paystub that reflects deposit into a separate checking account ending in what appears to be Please provide months most recent consecutive bank statements for this account along with LOE for any large deposits
Please provide updated *** *** bank statement May through June Previous
March-April statements are past daysAlso, provide letters of explanation for any large non-payroll deposits.
Please provide better image of the previous paystubs providedSome of the income figures are difficult to read
If you have any further questions or concerns, please do not hesitate to contact me
Sincerely,
*** ** ***
Assistant Vice President
Customer Service
Freedom Mortgage Corporation
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Complaint: ***
I am rejecting this response because:
The response is simply stating every step in which they were not proactive and lacked communicationHow is this correcting the problem? In this seller's market, if I was not good friends with the sellers, they would have gone with another buyer and I would have lost the house because of the lack of competency of Freedom Mortgage's employeesFurthermore, although they did give me the credits that were promised,
they did not respond to my emails and voicemails of why they were continuously changing the good
faith estimate.We even had to delay the closing because they simply transferred the insurance from my 4-plex onto the house and thus, the escro account was off by ~$1,They did not even put the right address on the closing documents *** *** *** *** ***.Additionally, I am in the process of writing a separate complaint about their lack of response to my inquiries on the private mortgage insurance on my other mortgage with them (*** *** *** *** ** ***). The PMI is supposed to come off of the loan after 22% of the equity has been met, which has happened. I have emailed and called Freedom Mortgage several times within the last couple of months with no responses. Consumers need to be warned of this companyThey have messed up the mortgage at every single step.
Regards,
*** ***

Mr***, our bank's lockbox does not at this time read the memo lineWe have been meeting with them and have had people onsite for a number of days to work out the issues we have with themI agree with all that you are saying in you letter and that is what we are trying to have them comply withTo assure that extra principal payments are applied are you are requesting I would suggest sending them to the address below where they will be applied by a person rather than the bank's systemI have not reversed any thing that you sent and appliedI am attaching a payment history for your review so you can advise if the payments have been applied properlyIf anything appears wrong of if you have questions please feel free to email me at *** and in regards to our staff, we will review the calls you had with our reps and provide training as needed
Freedom Mortgage
Cash Processing
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Mr*** upon receipt of your complaint I reviewed your payment historyIt appears that the additional payment in January was applied and your loan is now due for the 5/1/paymentSince you are paid ahead I can have the one payment reversedIf that is what you wish please
email me at *** and I will ask for the reversalIf not you will not have a payment due until 6/1/16.Sincerely
*** ***
Vice President Customer Service
Freedom Mortgage Corporation

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*** ** *** Re: Your complaint to the Revdex.com Dear *** *** *** ***
We are in receipt of your complaint and are happy to respond to your concernsI have reviewed your complaint and researched the issue regarding the reversed payment The payment in question was made on August 1, and the pay-off for your new loan was generated on August 4, The pay-off was generated with the August 1st payment being made so all the new loan was closed with the August 1st payment factored inThe payment was reversed on 8/(reversals normally have a day turnaround time) and the funds were deposited into a suspense accountWhen the pay-off funds were received, funds from this reversed payment were used to pay-off the loan Since the pay-off was pulled prior to reversal of the payment, Freedom Mortgage will refund the payment to you I’m sorry for any confusion that this may have caused If you have any further questions or concerns, please do not hesitate to contact me Sincerely,
*** ** ***
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Mr***, I am sorry that you are having issues with the loss mitigation department, as I had said previously you have been assigned a new contact so hopefully you will not have any further issuesWe spoke with your wife in December, sent a new loss mitigation package out and are still waiting on the following outstanding itemsSigned Tax returns Disability letter and 4506-t with line completeplease submit the missing items as soon as possible so we can review your request

As far as I can tell their rates are competitive so I can't score them as low as I'd like to for the complications I've had simply making payments to my loanEvery month now, for over months, I try to pay my mortgage online and their website does not function properlyI am using the most recent version of *** and have tried their website via *** *** *** *** *** *** *** I have submitted complaints with the company directly and they do nothing month after month, even after telling me I'm not the only one having issuesAll I want to do is pay my billI waste my time and end up having to send a check in the endAll my other bills are paid electronically, usually automatically...another thing their website won't let me initiate (and that they won't do over the phone for some reason)It's so frustrating paying my bill with Freedom Mortgage that I'm seriously considering going through the torture of refinancing with a different company just to be rid of them

January 29, *** *** *** *** *** *** ***
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* Re: Your Complaint to the Revdex.com Dear *** *** *** *** ***
* We
have reviewed your complaint and researched the issue regarding your request to remove FHA MIP premiums from your loan On loans closed prior to June, 2013, FHA MIP premium can be removed after years if the loan-to-value (LTV) is 78% or below based on the original value of your homeYou qualified to have FHA MIP premium removed from your loan as of December, and the letter (see attached) we sent you was correct Since we were aware of your eligibility for MIP premium removal in March, when your escrow analysis was preformed, the cessation of premiums as of December, was factored into the analysisI have attached a copy of the analysis for your reviewIf you review page of the analysis, you will see that we only factored in monthly payments of $(under Your Escrow Account Information) for FHA MIP premiums which accounted for MIP premiums from June, through December, The payments of $or $1,annually were spread over the next months ($per month) so we could begin to partially reduce your payments starting in June, (the effective date of the analysis)Although payments to the FHA have ceased, there are still funds due in order to replenish your escrow account for the remaining portion of the payments which were spread from June, to May, When your escrow account is reanalyzed (currently scheduled for March, 2018), the remaining portion of premiums will be removed from your payments beginning with the new effective date Sincerely, Joseph PP*** Assistant Vice President Customer Service Freedom Mortgage Corporation *** *** *** *** *** *
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Ms***, I emailed you the details that you stated you could not open here on this websiteI did that on 4/14/Please review the email, it fully addresses your concernsYou had an escrow shortage as a result of having to pay an unanticipated insurance premium, further you had some increases in other escrow itemsYou loan closed in March of That was two years agoInsurance and taxes increaseThe principal and interest payment has never increasedWe can not control the changes in the escrow accountSincerely*** ***Freedom Mortgage

Dear Mr***,
I have notified our Loss Mitigation department and they will be reaching out to you via e-mail so we can expedite the modification process
Thank you
Very truly yours,
*** ** ***
Assistant Vice President

Mr***, I do apologize for the issues with your extra principal paymentsWhen you send in funds equal to two full payments our systems logic is to apply as two paymentsIt is more common for borrowers to want payment to be applied when sending in the equivalent of two payments than for the
second payment to be for principal only so that is why the logic was set up this wayTo accomplish what you are trying to do you would be better served to send the additional funds in an amount less than the full payment, or send a separate check to the address below for manual processingAt this time one additional payment has been reversed and applied to principal leaving your loan due for the 3/1/paymentIf we reverse another payment your account will be delinquent and we do not have any payments pending to pay the 3/payment at this timeAre you sure that you want to leave that one payment as applied to principal seeing that the account is now due for the 3/payment ? SincerelyRoseanne GVice President Customer ServiceFreedom M ortgage Corporation

The worst! I've been with them for years, they are impossible to work withI'm going to find another mortgage company to take over my loan, I'll pay for a refinance, I don't care Their website does not function at all just says loading and nothing happens then page error More times than not an online payment does not work, no confirmation or anything, the page goes blankThen try to call and check the transaction, never going to happenJust hope it processed, and it doesn't store your payment information, so you have to enter your routing and bank numbers every time Their website has been down a whole week I can not get any information on my loan Then I call the number and it ask for account or phone number, I enter it and it never recognizes either one Then I get transferred to people and they disconnect Impossible and it's driving me crazy, not only awful access to your account, the human customer service is the worst, DMV is better I'm so done They are not improving or correcting anything, it's only getting worse

Ms***, Upon receipt of your complaint I asked our tax department to review you concern about the tax paymentThey advised that your loan had transferred to us from *** *** *** *** on 12/1/When servicing transfers anything due within days of the transfer is to be paid by the
transferring lenderYour taxes were due in December and should have been paid before transfer by *** and as such our system did not reflect the need to make a payment for taxes the same month the loan boarded*** did not make the paymentWe have contacted the tax office and have gotten the amount due including penalty good thru 4/We will disburse the payment of the base amount from escrow pay the penalty from our funds and seek reimbursement from ***.Sincerely*** ***Vice President Customer ServiceFreedom Mortgage Corporation

Mr*** below is a report from the manager you have been talking to on Dec 15thI consider that this matter has been closedI spoke with Mr*** at approx1:PM today…I explained again how taxes are disb approxprior to due date in order to address his concerns over disb in Aug for Sept tax payment. He asked if I found out if the Tax Authority was changing the date due. I let him know that we put direct calls into the authorities and they have no other due dates but do hold at their discretion to change the tax due dates. Asked Mr*** if all his concerns had been addressed and he agreed that they were addressed

*** *** upon receipt of your complaint I asked the escrow department to review your account and address your concernsBelow is the response I received:The borrower's account was analyzerd on seperate occasions since the loan was acquired on 3/22/13The first analyses that were
completed did not have the correct or full tax informationThe loan was analyzed on 4/3/and indicated a shortage of This analysis was done in order to make the payment effective 2/1/instead of 4/1/The payment chaged to The loan is currently due for the 3/1/and 4/1/payments.The late fees that were paid in Jan and Feb will be sent back to the borrower as a refund checkThe deliquency that was reported in Feb has been removed showing the account was paid as agreed for that month.Please let me know if you need anything furtherI can be reached at *** ***Vice President Customer ServiceFreedom Mortgage Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough we are deeply disappointed that it took us filing a complaint to the Revdex.com for action to be taken (after several months of trying to work this out with Freedom Mortgage).
Regards,
*** ***

***, I reviewed the history on your account and from what I am seeing the one payment that was made from the savings account was returnedYou mention in your complaint that you have sent bank statementsI am not at ***, but rather at Freedom, so I can not access what you sent to themI
would be happy to review the bank statements to see if there is an error on the system, you may email them to me at ***I will be happy to try and resolve this for you.*** ***Vice President Customer ServiceFreedom mortgage Corporation

Ms***, I do apologize that your had a frustrating experienceThe vast majority of our loan applications move forward without a hitch so I am sorry to hear about your experienceThe letter that you had received most likely was sent in error as we had extended the rate lock on your loanI am
sorry that we were not able to close the loan for you and I will be refunding the appraisal fee to your credit card. Sincerely*** ***Vice President Customer ServiceFreedom Mortgage Corporation