FlyCleaners

If I could give zero stars, I would. Fly Cleaners lost all of our laundry! There is no fair compensation. Do not use this service. LOSING LAUNDRY IS NOT A RARE OCCURRENCE for this company either. Read reviews online and you will see that Fly Cleaners constantly loses clothing*** We saved receipts for purchased items, but were told Fly Cleaners would not be responsible for replacing items. We submitted a list of items including depreciation in accordance with the International Fair Claims Guide, but were told Fly Cleaners adheres to this only for Dry Cleaning and only on a case by case basis. We begged Fly Cleaners for a list of laundry facilities used so that we could search for our missing laundry on our own, but they would not tell us where our laundry was cleaned (if they even know) due to their privacy policy.
There should be a disclaimer each time you send your laundry out. Customers should have the right to be informed that the probability of their belongings being lost or damaged is high, compensation is low and that you assume this risk before giving your things to Fly Cleaners to be serviced.

We had credits because when we used the service in July a load of clothes came back damp and with a putrid odor.
We gave them another chance figuring everyone has bad days. What a mistake that was.
First the clothes were coming back late because "they needed more time to wash them". Two days late it was because of the truck. THREE Days late because they hadn't washed them yet. Finally after 4 days of lost clothes they retrieved 1 bag. The 5th day we finally got our second bag...
and SURPRISE the clothing stunk! Like fetid water.
On top of this they charged us the full amount and didn't even apply the credit we had used in the first place.
So we emailed. then we called. And called. AND CALLED. Finally I spoke to some who was going to refund the amount of the credit to the card that was charged, Plus half of the balance we would have owed after that.
A few days later - we get half of the charge refunded to us. Which means we still paid more than we would have if they had applied the credit we already had in the first place.
So we emailed. and Called. I called 4 times in a row and was either disconnected or never got a service rep. I finally got a hold of someone and they were "looking into it"... then disconnected me.

This business had been false advertising offering pick up and delivery. They have consistently delivered my clothing days late and I am currently waiting for my dry cleaning for a week now and no one has told me where it is.
They have refunded me $5 as an apology. They have offered no solutions and don’t refund my money.
I own a business of my own and this is not how you should be operating. I now have to go buy a new winter jacket and blazer for work. These are expensive items.

Over a week ago I sent to them my clothes for two services, some were to be washed and folded, and others to be dry cleaned.
Not only my dry clean clothes order had a delay, but they want to charge me $457.26, from which $64 is wash and fold, but the remainder almost $400 (!!!) they can't send me the itemization of the item. I think this total for dry cleaning is away too outrageous and I have the right to check what they are charging me for. I have reached out to them multiple times and they don't reply to my emails. In the meantime, I can't get my clothes back! This is unacceptable! It's been 10 days already!
My order number is

It’s been almost two weeks and I have had no one from customer service respond to me about $1,500.00 worth of my dry cleaning. No one replies to my emails or answer my calls. These are tailor made suits I need for work. Not only has the significant delay (or potential loss/damage) to my clothing caused financial harm, the time spent trying to find answers has taken a mental toll.

I really don't understand why anyone would recommend this service - my pickup was late and the drop-off was over a day late. Their customer service (while not at fault for the delays) is consistently unable to help and are not allowed to give refunds (only credits, which helps when they know you're never going to use the service again!). I would never trust my clothes with this ramshackle operation - their one job is to be efficiently and tightly run, as it's purely a logistics business, and they still manage to fail at that. Thoroughly disappointing, and they won't even give you your money back.

I reached out to FlyCleaners on August *** to pick up my laundry around 7:00pm. The delivery driver scanned a barcode on one of the two bags (bag 1 & bag 2) of laundry for tracking purposes, however bag 2 (which contained ~80% of my fiancee and I's clothing, bedding, towels, coats, and more) did not have a barcode to scan. I asked the delivery driver if that was going to be a problem and if he could generate a new barcode and apply it to the bag to prevent it from being misplaced - he again suggested it wasn't going to be an issue. Two days later, FlyCleaners had cancelled 4 scheduled drop-offs with not a single notification or explanation. After the first two scheduled deliveries didn't show up, I called customer care and they informed me that the warehouse forgot to place the bag 2 on the delivery truck and only the bag 1 would be delivered. Bag 1 was delivered sometime between 8:30pm - 10:00pm EST on August *** 2018. I reached out to Customer Care and was connected with a representative named Kelvin, who insisted that bag 2 would in fact be delivered August *** between 6:00am - 7:00am (depending on traffic), however the delivery never came and I received no communication from FlyCleaners. After realizing the clothes weren't being delivered, I checked the delivery status in the mobile application and it showed my delivery was cancelled (again with no notification) so I changed it to be delivered between 4:00pm - 6:00pm EST. On August *** at 7:25pm, a representative name Marco emailed me claiming, "the barcode fell off your bags, causing out system to not be able to keep track of your orders location..." I reached out to FlyCleaners to inquire about this email and spoke with Kelvin and Marco and was told that bag 2 had been misplaced or lost and they've dispatched workers at the warehouse to locate bag 2. Kelvin said, "To ensure thoroughness, the longest this search may span is 10 business days." As of right now, FlyCleaners is attempting to locate the bag, however if it's not located they'll only compensate up to $500 or 10X the cost of cleaning the item. In other words, due to the delivery drivers negligence in ensuring that bag 2 of my laundry was tracked properly, he simply ignored the importance of the barcode and almost all of my clothing is lost.

My complaint is about their service. FlyCleaners specializes in logistics technology for dry-cleaners and laundromats. The fact that there's many articles and social media mentions of FlyCleaners constantly losing clothing, stealing money left in pockets, and providing little to no reimbursement for lost items, especially caused by employee negligence.

You can never get a hold of someone on the phone and email response is terrible. I waited around for 3 hours and no one showed up even though I received a text confirming they are coming. Awful customer service

I placed an order with fly cleaners to have the dirty rags from my business cleaned. When I got the order back the towels were still damp and unfolded. Fly Cleaners also charged me based on the weight of the rags while they were wet. They refuse to refund me and have put a credit on my account to make up for the rags being damp, the refuse to do anything about the fact that they charge my $100 for 1 laundry bag of rags. When taken to a normal laundromat this usually costs me around $20. After over a week of emailing and explaining the situation over and over to different people, who gave me varied and inconsistent information about policy I finally spoke on the phone to Danae, a manager. Danae just read script to me and offered nothing else, but claimed to "understand" and apologized, but wouldn't do anything else for me. I, for obvious reasons cannot use the credit they gave me since they have a policy of charging for laundry based on weight while the laundry is wet and my laundry is wet rags. I am very disappointed in the policy of weighing laundry that is picked up wet while it is wet and charging based on that weight, it is the policy of any other laundry service I have used to weigh before and after when it is wet and charge based on the dry weight. I feel like I was scammed and because it is an app based online business with customer service agents who are just given scripts to read, that the customer service is extremely lacking and unable to adapt to circumstances they perhaps have not encountered before.

Fly cleaners picked up my clothes on a Saturday afternoon and lost them . For two days straight I received nothing but excuses , they respond via email and I have received one follow up phone call. To me it seems like they reroute the calls from outside of the country to people who can offer no explanation except a pre made script offering no help. They will not give you a physical address to retrieve the clothes so they’re holding your clothes hostage.
I’m going to ask someone in the mayors office to look into the legitimacy of this operation and try and get some answers.

They lost 2 bags of my clothing. They are now asking me to “describe my laundry” and offering me a $5 credit. I shoukd have read the *** reviews.

FlyCleaners lost our Laundry - were completely unhelpful and incompetent at even trying to retrieve it. Their tracking system is a farce and now they want to pay us by weight cents on the dollar for the lost clothing. Use at your own risk. This is daylight robbery.

They LOST MY CLOTHES. Sent me someone else's clothes and when I called to have those clothes taken away they returned with no clothes for me. Clothing that was expensive that I planned to wear to work this week. Also clothing that had extreme sentimental value. Why should I have to sit here wondering where MY things are? I feel violated and wronged. Robbed. Never EVER use Flycleaners.

This is one of the worst companies I've ever dealt with. DO NOT USE THEM. They have 0 real or even FAKE support staff. They will lose your clothes and just never respond. TOTAL SHAM and example of how to never run a company.

FlyCleaners has now lost my laundry 2 times. This most recent time, I sent my laundry (wash and fold, hang dry, and dry cleaning) to be picked up on 12/21. On 12/22, I scheduled for my laundry to be delivered on 12/23. 12/23 rolls around and my laundry "still needs more time". After 2 days of calling and scheduling deliveries for them only to be mysteriously canceled minutes after they are to be dropped off, I find out that the truth is they don't know where my bag is and need me to tell them everything inside of the bag.
They locate my wash and fold items on the 24th with no explanation for the hours I've waited on canceled deliveries but my hang-dry items and dry-cleaning items are still missing. At this point, I've already spent $300 replacing garments so I can leave on my holiday vacation with clean clothes.
I come back from vacation and see there's not even an option for me schedule my hang dry and dry cleaning. I call and they say there is a glitch and I can go ahead and schedule everything now. On January 3rd, I wait from 6-9 and have to keep scheduling the delivery but no one shows until 10 pm when a delivery guy rushes to my door and tries to leave me with ANOTHER CUSTOMER'S wash and fold. I quickly tell him that's not my stuff and I'm waiting for my hang dry and dry cleaning. He tells me he will be right back to check on this and obviously I never see him again.
On January 4th, I write to their support team again to tell them my hang dry yet again not delivered. A customer service rep says, "It appears your Hang Dry is currently ready for delivery and you should be able to reschedule through the app at your earliest convenience." I check the app and the next available delivery is not until the 10th.
This morning I receive an automated message that my clothes are over 20 minutes delayed followed minutes later by a message that says still need more time cleaning my clothing and they will tell me when to reschedule (aka it's lost and they don't know what to tell me).
This business has cost me over $300 in missing items and countless hours of my time waiting for their services that were never rendered.
Sadly I fear this is another 1 of 64 complaints that will never be heard. After reading their yelp page, this makes complete sense. They won't change their business practices and don't really care.

I placed a laundry pickup order with the FlyCleaners service on October , 2017. The order was for 26 pounds of wash and fold laundry. The order was scheduled to be returned on October , 2017 between 7:00 PM and 9:00 PM. On October *** I was informed that the delivery was going to be delayed. At 9:30 I received a phone call that my delivery was unable to be located on the drivers truck. The driver instructed me to call customer support to obtain further details. However, customer support was already closed for the evening. The delivery was then rescheduled to be delivered on October . On the evening of October *** I received a call from the driver indicating that once again the laundry could not be located on the truck and to contact customer support.

I contacted FlyCleaners customer support on October *** and was told that they would conduct a full scale search to locate my lost bag of laundry. The customer service representative also indicated that this search could take up to 10 business days to complete. After numerous emails and phone calls with FlyCleaners customer support to check on the status of the search I was not provided any further details of where my 26 pounds of laundry could be. During these communications I was also informed of FlyCleaners reimbursement policy which values the lost items at a flat rate per pound.

After 10 business days I was informed by FlyCleaners customer service that my items were indeed considered lost and that they would begin reimbursement proceedings in the amount of $195 ($7.50 per pound 26 pounds). This reimbursement was going to be in the form of a gift card via the Giftly service.